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Friends,
I've just joined the forum. My HTC touch has just been locked itself and I can't unlock it because I didn't set a password. I still can receive calls but can't make calls, the screen is password screen, nothing else. I can't shut it down without removing the battery.
I tried PIN, PUK, IMEI, 0000, 1234, etc but didn't work. I tried soft reset but didn't help. Tried hard reset but it didn't reset. I tried the SIM card in other phones, it works, thus, the problem is the device.
Any help will be appreciated...
seckin38 said:
Friends,
I've just joined the forum. My HTC touch has just been locked itself and I can't unlock it because I didn't set a password. I still can receive calls but can't make calls, the screen is password screen, nothing else. I can't shut it down without removing the battery.
I tried PIN, PUK, IMEI, 0000, 1234, etc but didn't work. I tried soft reset but didn't help. Tried hard reset but it didn't reset. I tried the SIM card in other phones, it works, thus, the problem is the device.
Any help will be appreciated...
Click to expand...
Click to collapse
Flash new ROM
You want to double check about that hard reset. I think you've probably only done a soft reset. A hard reset will reset the machine back and wipe off ALL your data and settings, including the password.
The front screen password of which you are referring to NOT any of the ones you have listed, but instead it is something you would have set when setting up the device.
Have a try with some of your usual passwords
I have tried hard reset (pushing green and red buttons at the same time pushing the reset button with its own pen) but, didn't reset (since there appeared no message on the screen like "the data will be lost"). I think those two buttons are not functional because of password. Every time I tried hard reset it has done the soft one.
thanks anyway
Elwyn M3100 said:
You want to double check about that hard reset. I think you've probably only done a soft reset. A hard reset will reset the machine back and wipe off ALL your data and settings, including the password.
The front screen password of which you are referring to NOT any of the ones you have listed, but instead it is something you would have set when setting up the device.
Have a try with some of your usual passwords
Click to expand...
Click to collapse
seckin38 said:
I have tried hard reset (pushing green and red buttons at the same time pushing the reset button with its own pen) but, didn't reset (since there appeared no message on the screen like "the data will be lost"). I think those two buttons are not functional because of password. Every time I tried hard reset it has done the soft one.
thanks anyway
Click to expand...
Click to collapse
I'd suggest you query this in the HTC Touch forum rather than the General Forum for everything, as they have more intimate knowledge to help you
Hi there, my HTC touch just did the same today. I never set a password.
I contacted my IT guy and he mentioned the following:
Try number 1 once, and then tap unlock.
WORKED BRILLIANTLY!!
The HTC Touch does that all the time.
All you need to do is hold down the Send and End Call buttons down firmly and push the stylus up in the little hole near the usb port (Reset Button) and wait till the screen says that the phone is going to format and all data will be lost press the soft key to continue. Then when it says that press the center button and it will show Fat formatting and Rom formatting. This will erase all data on your touch so make sure you back up.
After turn on the phone and go through the set up and it should be perfectly ok.
You can do this for two reasons.
1. To reset the phone locks.
2. To repair the touch screen if it stops working.
Hope this helps. Enjoy
Dotybizz, I guess the O/P wanted a way to recover without wiping his data. However, due to the security reasons I'm sure you know about often that isn't a suitable option.
Not working
dotybizz said:
The HTC Touch does that all the time.
All you need to do is hold down the Send and End Call buttons down firmly and push the stylus up in the little hole near the usb port (Reset Button) and wait till the screen says that the phone is going to format and all data will be lost press the soft key to continue. Then when it says that press the center button and it will show Fat formatting and Rom formatting. This will erase all data on your touch so make sure you back up.
After turn on the phone and go through the set up and it should be perfectly ok.
You can do this for two reasons.
1. To reset the phone locks.
2. To repair the touch screen if it stops working.
Hope this helps. Enjoy
Click to expand...
Click to collapse
I tried but fails. Can you advice something more. I need it badly man.
solve = hard reset
for hard reset press volume down button + center button + red reset button
A Hard Reset restores the device to its default settings - the way it was when you first purchased it and turned it on. Any programs you installed, data you entered, and settings you customized on the device will be lost. Only Windows Mobile software and other pre-installed programs will remain.
There are 2 ways to perform a Hard Reset on this device:
Menu path
* 1. From the Today Screen, go to Start>Settings.Select the System Tab and then tap on Clear Storage.
* 2. Enter in the password provided on the display of the device (should be 1234) and tap Yes.
* 3. The device will begin the Master Reset Process.
Keystroke Method
* 1. Power the device off.
* 2. Press and hold the Volume Down and Center Navigation Button at same time, do not release.
* 3. Press Power button and hold for a 3 count (quickly - say one thousand one, one thousand two, one thousand three). 1-2 seconds is too short, 4-5 seconds is too long.
* 4. The screen will instantly show the text to hard reset (this is a white screen with Blue text that provides the next steps to complete the Hard Reset. If you do not get this screen, power the device off and try again).
* o Warning! Your device will be set back to factory default settings. Please ensure any additional installed programs and/or user data is backed up before proceeding.
bombe1 said:
for hard reset press volume down button + center button + red reset button
Click to expand...
Click to collapse
knockout87 said:
A Hard Reset restores the device to its default settings - the way it was when you first purchased it and turned it on. Any programs you installed, data you entered, and settings you customized on the device will be lost. Only Windows Mobile software and other pre-installed programs will remain.
Snip, Snip.
Click to expand...
Click to collapse
So both of you guys/girls are posting on a thread that has no had any activity on almost a year, eh?
Hi All I Really Need Some Help Please My Phone Wont Turn On Its Stuck On Starp Up Boot Screen.,which Means There For I Cant Reset It.and Active Synce Doesnt Reconise The Phone So I Cant Even Install A New Rom On It,iv Presses The Reset Button Loads Of Time With No Joy Can Anyone Help Me Out Please...thanx It Was Working Fine One Day Then Froze On Me And Now It Wont Come On To Windows
Copied from the Wiki page.......
Soft reset: Use the stylus to lightly press and hold the RESET button on the bottom of your device.
Hard reset: Press and hold the Left SOFT KEY and Right SOFT KEY, and at the same time, use the stylus to press the RESET button at the bottom of your device. You will be presented with a menu saying 'press SEND to restore factory default, press END to exit', if you press SEND Your device will be set back to factory default settings.than Press "OK" to boot
(The L/R soft keys are the "--" keys just above the the Green phone and Red phone buttons) You can also use clear storage in settings. WARNING!!! HARD RESETTING WILL ERASE EVERYTHING ON YOUR DEVICE. MAKE SURE YOU HAVE A BACKUP!
ok thank you
will try it now ,,but phone is totally stuck on start up screen wont even go in to windows,,but will give it a go ,,cheers...
hi there
thanx allot for your help it did work and managed to reset the phone cheers...your a life saver thanx ....
hi guys..i wonder the hardware button with a little sattelite antenna under green call button is for starting gps program?if it is...can i reasign to let`s say igo?
i just want to know if someone of you knows about a program (like deep freeze in windows for pc)who can revert back to my initial program instalations and configs without hard reset?...cause hard reset wipe out every other program that i installed after rom install...
Go to Start/ Settings/ Buttons, Buton 1 should have the GPS icon against it, select this then at the bottom of the page where it says assign a program use the drop down box to select the application you want to open with the button - Mike
hey mike...as you probably see i am a newbie and i want to thank you very much for your quick help...yes i did it ...now i have another app on that button....
someone heared about a program( like deep freeze for pc)to revert my instalations and configs back after soft reset or after restart?
A soft reset will not wipe any data from your device, in fact soft resetting a PDA based phone is a regular event and not something to worry about.
Should you ever need to hard reset the device you will wipe everything and put it back to out of the box as new condition - to easily recover from this situation I use Sprite Back up. It can create self installing backup files so even when you are away from the PC you can still recover the PDA - Mike
well...thank you mike for your kindness and for being so helpful..i know about programs that make images from my device but i am looking for a program like deep freeze but for ppc.i am using this on my pc and i never had problems with viruses or odd programs behaviour.It keeps the same my configs and settings too.
Originally everything worked fine... then I insralled some other version of OPERA. wasn't good for me so I uninstalled it.
NOW the zoombar doesn't work !
can anyone help ?
sounds like you might have to flash it but only if nothing else works. Try restoring factory settings if you can first.
flash what ? the ROM ? I would rather avoid that...
how do you restore factory settings ? Hard Reset ?
sorry, totally didn't mean flash, hard reset was what i meant to say.
on previous windows phones it was done by holding the power+windows+another soft key on the TP2 its probably the back key. but as i said before search the forums first, as i've never done it on TP2 before.
Hi,
Found a similar thing on mine when I tried out the latest version of Opera, 8.65 I think- seems it doesn't have support for the zoom bar.
You could hard reset as follows (from the Wiki)
Hard Reset (This cannot be performed while the device is connected/charging)
* With the device turned off, press and hold the TALK/SEND, END and POWER buttons until you see this message on the screen.
* "This operation will delete all your personal data, and reset all settings to manufacturer default. Press ?VolUp to restore manufacturer default, or press other keys to cancel."
* Release the TALK/SEND, END and POWER buttons.
* Press the VOLUME UP button to perform the hard reset, or press any other button to cancel the reset.
Click to expand...
Click to collapse
However, the original Opera is probably still there, as I discovered by a bit of fiddling about. If you create a shortcut to \Windows\OperaL.exe you should find it works.
Its a hidden file, but I was able to find it using Resco Explorer with the right settings. (running Opera9.exe didn't work for me for some reason, although that seems to be the main program file).
Hope that helps.
After having thoroughly read the 280 pages of the UM of my Rhodium, I've tried several times (three digits number !) to hard-reset my machine, but alas, without success.
I've tried every possible combination of ON/START/STOP buttons but none works.
I either happen to make the message "do you want to switch off your mobile" (in french, as French am I) or the menu to activate ringer/vibrator etc to appear, but never ever got the ability to hard-reset my unit.
What's wrong with me/my Rhodium ?
Thx in advance mates !
Instructions on how to hard reset are in the wiki. Don't know what these "ON/START/STOP" buttons you mentioned are. The buttons involved in making a hard reset are the Power, Call Send, and Call End keys.
Alternatively, you can go to "Clear Storage" in your settings and follow the directions on screen.
ohyeahar said:
Instructions on how to hard reset are in the wiki. Don't know what these "ON/START/STOP" buttons you mentioned are. The buttons involved in making a hard reset are the Power, Call Send, and Call End keys.
Alternatively, you can go to "Clear Storage" in your settings and follow the directions on screen.
Click to expand...
Click to collapse
on=power, start=call send and stop=call end, indeed, but it ain't working anyway !
i'll give "clear storage" a try, thanks.
Doktor.O said:
on=power, start=call send and stop=call end, indeed, but it ain't working anyway !
i'll give "clear storage" a try, thanks.
Click to expand...
Click to collapse
You do know that you need to turn off the device first? Alternatively, do a "clear storage" as mentioned above, if you still have access to your device.
michi123 said:
You do know that you need to turn off the device first? Alternatively, do a "clear storage" as mentioned above, if you still have access to your device.
Click to expand...
Click to collapse
Yes, I do know, thank you for your response, and I tried either way unsuccessfully !
I do have access to my machine but needed it to be fully reset.
"clear storage" works fine, but that does not explain me why the "three finger salute" fails...
You are keeping the SEND and END keys down whilst you turn the POWER on aren't you? then releasing only when you see the tricolour screen
I updated the wiki page the other day to make the steps a bit clearer.
Give it antoher go .
Dave
Problems with Hard Reset on a Verizon Touch Pro 2
Hi Guys,
I've had my Verizon version of the phone since the beggining of the week and I cannot make a Hard Reset work either. The combination of Send/End/Power buttons do not work, and on my Verizon version there is no "Clear Storage" item under the system tab in settings. I've watched the U-Tube clip in the Wiki, and I note that HTC's site for the Verizon variant refers to using "Clear Storage".
Looking in the Windows directory there is a Clear Storage html file but there is no ClearStorage.exe. I have extracted a ClearStorage.exe from my Tilt and inserted it into the Windows directory of the Touch but to no avail.
Does anybody have a fix for this? Could this be another "exclusion" by Verizon to stop us working with our phones?
Sorry to insist, but you have turned the device completely OFF, right? So it's not just in "stand by/screen off" power saving mode, but completely off? So that when you press the power button, the phone starts loading WM etc.
Again, sorry to insist, but I couldn't figure out any other reason for the hard reset not to work.
Don't mind you insisting because this issue is stupid. Yes I have turned the phone completely off by pressing the End button until the phone states "Your phone will be turned off. Press No to cancel.
When I attempt the Hard reset it the phone merely restarts regardless of how long I press the buttons.
All this would not be so much of an issue if "Clear Storage" was available. Short of waiting for the first cooked ROM (and therefore Hard SPL) to appear for the CDMA phones, is there any way to put that back? Obviously it requires more than copying the .exe to the windows directory. My Tilt has a 6.5 cooked ROM. Is is possible that the .exe is slightly changed in that one vs 6.1?
Other Verizon phone owners - can you confirm that the "Clear Storage" is missing?
Edited:
On my Verizon, the Clear Storage is on the System tab, under 'Memory'. Select 'Memory' and select the Clear Storage sub tab.
Taken from ppcgeeks:
FOR VERIZON TP2 ONLY (Sprint & GSM have different settings)
Soft reset
Hold down the end key till the device powers off, then hit the end key to start your phone. You can also hit the reset button under the battery cover.
Hard reset
Hold down the end key till the device powers off, then hold volume down, send and end till you see blue text. Follow hard reset prompts.
Security
Hold down the end key till the device powers off, hold vol down and end to get to security(rainbow screen).
http://forum.ppcgeeks.com/showthread.php?t=85339
hanfeitzu02 said:
Taken from ppcgeeks:
FOR VERIZON TP2 ONLY (Sprint & GSM have different settings)
Hard reset
Hold down the end key till the device powers off, then hold volume down, send and end till you see blue text. Follow hard reset prompts.
http://forum.ppcgeeks.com/showthread.php?t=85339
Click to expand...
Click to collapse
I just confirmed that this works on a Verizon phone. I got the hard reset prompt with this key sequence.
For Verizon users that want to do the clear storage through the OS, it's located under Memory in Settings on the Clear Storage Tab.
Settings -> All Settings -> Memory -> Clear Storage
Happy formatting :-D
Thanks everyone
Thanks everyone for resolving this.
This is what HTC Touch Pro2 (Verizon) site says under FAQ "General & Others":
"Q. What does a Hard Reset do and how is it performed?
A hard reset removes all information from your device and returns it to a state just like it has never been used before. All contacts, messages, emails, 3rd party applications, etc. will need to be reinstalled after performing a hard reset. To perform a hard reset, navigate to Start > Settings > All Settings > System (tab) > Clear Storage. Follow the on-screen prompts to complete. This process will take 5-10 minutes".
Clearly no reference to being under the Memory Icon. The link is:
http://www.htc.com/us/faqs.aspx?p_id=294&cat=90&id=110490&f=t
Could we ask the moderator to arrange for the Wiki to be updated for the CDMA vcersions?
I have a Verizon TP2. Clear Storage on my phone is located at Settings/Memory and then the Clear Storage Tab. It asks you to enter a number to reset your phone and restore Verizon default settings.
Edit: Bah, guess I didnt see the second page )