Related
Had the following response to o2 as a result of emailing them with a load of bugs in the XDA IIs a while ago. My email to them it still on the end of their response.
Hi Nigel,
Thanks for this detailed and comprehensive report.
Most of your observations relate to the core Microsoft OS or the integration of the WIFI software, and we will pass them on to the right groups.
In response to some of your comments:
- When will O2 be releasing the firmware update that HTC have already made available to resellers?
* A new ROM image is planned for release in the next few months. We cannot advise a specific date at this time.
- Will this update fix the bluetooth issues
* We are looking to include a new version of the Bluetooth software from the Vendor, Broadcom.
- Will this update include mobile media player 10 as recently made available to integrators by MS
* WMP10 is planned for a later release of the software, later in 2005
- Have any of the hardware faults above been fixed on later units, have you managed a software work-around for the microphone issues?
* O2 reviews all customer feedback with it's supplier, and changes to device manufacture are made from time to time. We cannot comment on what changes are made or when, but we are aware of your observations and are actively discussing with our vendor.
Regarding the yellow screen: our experience is that if Cleartype is enabled, this will significantly affect the quality of the screen display. Please disable cleartype if it is enabled. If the screen is still visibly yellow then you should discuss returning the unit for repair under warranty with your service provider.
thanks,
O2 Product Management
-----Original Message-----
From: Nigel Webber [mailto:[email protected]]
Sent: 04 January 2005 11:54
To: [email protected]
Subject: List of issues discovered on O2 XDA IIs
Hi
Having owned an O2 XDA IIs for 6 weeks now, I have discovered a huge number of bugs - its actually the most buggy product I have ever purchaced, and I do buy alot of gadgets. I am a programmer by trade, so you can rest assured that these issues are genuine and not 'finger trouble' on the part of the user.
Anyway, I suspect MS/HTC have fixed most of these by now, I note that both QTEK and IMATE have released firmware updates based on new firmware from HTC for the Blue Angel. We are yet to see the same from O2.
Connectivity Problems
---------------------------------
Add a new profile to connection manager and then add a 'modem' to that connection. Go and fiddle elsewhere for a while. Often when you come back to change the settings for that connection the 'modem' has dissapeared. (its still there, a soft reset will cause it to re-appear).
Skype does not work with the XDA IIs. This is not a skype issue, but rather an issue with the WiFi implementation on the XDA IIs. Using skype with the XDA IIs (more than 10 metres from your AP) will cause the XDA IIs to drop the connection, and worse still, the WiFi system on the 2s locks up completely requiring a soft reset. No app should be able to cause WiFi to crash like this! This is fully repeatable on Skype versions 1.00.14 and 1.00.20 (latest).
Often, after setting connection manager to always use certain profiles, and then encountering a problem, you head into connection manager and find that your selections never stuck
VPN connections do not always stick when set, they dissapear from the menu (aka the modem settings)
I have tried for ages and failed to make a VPN connection over anything GPRS, WiFi etc. VPN was one of the reasons that I bought the device (access to home and work networks), but it just does not work. Additionally, the instructions with the unit offer no help about how to get it working. Perhaps O2 can offer an FAQ on this feature.
IMAP support is very very bad. Its quite common for an IMAP server to not store mail folders in the root. In decent clients you can specify the root imap folder, not in pocket outlook, it ends up pulling the entire dir struct from your home dir!! I rebuilt the imap daemon on my linux box to compile in a default root folder. This solved the previous problem, but the imap support is not suitable for use away from wifi cause its so damned slow. It does not just look for new messages, and there is no way to tell it to do this. Also, when you send an item it ends up in the default sent items, not the imap sent items. Imho, the main reason to use imap is to keep your emails intact (be able to see what you sent from the mobile device from a desktop). I realise that this is an MS issue, but its pretty naff. (Outlook 2K3 on the desktop has the same issue re sent items btw, but at least that supports rules so you can put it right.)
MS wrote pocket outlook for connecting to an exchange server, which, I suspect only 50% of the devices purchaced will ever do. Pocket Oulook *always* starts pointing at the exchange folder structure, not your POP3/IMAP account, and there is no way to config this. Unessesary taps required. Why can I not DELETE the default exchange folders if I dont need them? I have a work-around for this, perhaps O2 should FAQ it. Changing the shortcut for outlook in the appbuttons folder makes the outlook button on the device start outlook in a user specified mail folder. Just change the shortcut to: 19#"\Windows\tmail.exe" -service "ServiceName"
Sending/recieving MMS messages is unrelable. I seem to have to go into the connections manager and manually select 'MMS Network' in the Work and Internet sections, then I can send/recieve MMS messages. After this, I then have to reset Network Connections to what they were before. MMS should automatically select MMS network when the user is sending/recieving an MMS message and automatically put the original setting back afterwards. There is an option in pocket outlook asking the user which connection to use. This is set to MMS network, but it keeps asking for a password all the time, and fails to remember the password when told, and fails to retrieve the MMS message. To get MMS to work, I have to manually select MMS network in the Connections Manager.
WiFi
-----
WiFi Reception is **attrocious** my laptop will tell me that I have a full signal and the XDA IIs will barely register when at the same location. Even holding the 2s 1 ft from the AP does not cause the signal indicator to go past 40%. I have tried the unit with several AP's all with the same result. Did someone forget to fit a WiFi patch antenna on the Blue Angel??!
Refuses to connect to a network that is not broadcasting the SSID. In general, when you want to add a new box, you can set AP to broadcast SSID, it will then find the network, after it has connected, you can hide the SSID. For future connections from 'pre-registered' boxes, no SSID is required. Not so for the XDA IIs, refuses to connect to a base station that is not broadcasting an SSID, or in some cases, creates a new connection with the name "" (i.e nothing) (which again refuses to connect).
Right, now, if you have 2 wifi networks listed in PPC settings, it will sometimes sit there for ever failing to connect, do a soft reset and it connects.
Another one: you have two connections in the 'configure wireless networks' dialogue, one is 'connecting' other is 'unavailable'. The one that is connecting is obviously not gonna connect despite 100% correct settings, so I select 'remove' it does not dissapear!!! If I had written this software, the user would see a dialogue box thus 'This network is connecting/connected, are you sure you wish to remove its settings?' Selecting yes, would either terminate the connection attempt, or terminate the connection and then remove the damned setting with no further agro!
In network settings, I often get some *stupid* status info. It sometimes says that my home network is 'available' or 'connected' when I am at work, and that the AP thats 3 ft away is 'unavailable' Clearly it isn't, wifi does not travel 10 miles! Soft reset solves (it connects to the AP thats 3 ft away).
Sometimes, when Wlan is disabled, and I enable it, it stays disabled. i,e I try and re-enable it and the tick has dissapeared again. This continues until I give up and soft reset the device. This seems to happen more when there are two networks present, and more still when the disable WLan after X mins of inactivity option is used.
BlueTooth
---------------
When you use bluetooth, for network access, all the stuff in connection manager gets reset. If this needs to be changed to facilitate bluetooth network access then I would expect it to return to the old settings once the BT Network access session was ended.
Sometimes bluetooth fails to start complaining about insufficient driver space. I write windows KMD's all the time, I suspect its somet daft like a lack of available stack space, or stack recursion. Soft reset cures
Also, sometimes when I try to start bluetooth, I get a daft message saying that the licence for the bluetooth stack has expired!!! It then starts BT and all is OK.
Most usefull application of bluetooth is the headset. Unfortunately, no headsets work with the XDA IIs. It says it supports bluetooth, but it does not. When will this be fixed and will O2 be releasing a bluetooth stand-alone patch like Imate have?
Applications
------------------
The bundled O2 active stuff is very flaky. Take the end programs applet - it often crashes its self while trying to force an app that is 'not responding' to stop. The built in 'stop app' applet (which they burried in settings) seems to work but...
- If you reconfig your shortcuts (so you can find stuff!) Then the applets 'camera' and 'O2' always seem to copy themselves back out into the root of StartMenu-->Programs again. *why?*
Go into the find applet and get it to do a search that takes some time. Wait for it to get going and then click stop. PDA hangs. It does come back eventually (2-3 mins later), but remains sluggish until you do a soft reset. Trying to suspend while its hung just switches the backlight off!
There are a load more issues as well... I currently do around 10 soft resets/day. My basis is that a wait of more than 10 secs means that the device has crashed. Perhaps if I was willing to wait 5 mins all the time for it to get its arse into gear then the number of soft resets could be reduced!
Hardware Issues
------------------------
Microphone: No one can hear a word I say to them on the phone. This is especially bad with the built in microphone, but also present with the supplied headset. Is this a hardware/software issue? do I need to return my unit to be exchanged for one with a working microphone?
Keyboard slider mechanism: This gets progressively looser until it starts flopping around. Has this issue been solved on later units?
Yellow screen: The screen takes on a yellow hue when view off angle (by say 10 deg). XDA II did not suffer from this problem. Is there a fault with the LCD on the 2s?
Questions
---------------
Since my device is basically a door stop due to the huge number of issues above, I have some questions:
- When will O2 be releasing the firmware update that HTC have already made available to resellers?
- Will this update fix the bluetooth issues
- Will this update include mobile media player 10 as recently made available to integrators by MS
- Have any of the hardware faults above been fixed on later units, have you managed a software work-around for the microphone issues?
If you require any more info on the above problems, let me know. The XDA IIs could be a decent unit, there aint ought else like it which is why I am documenting my problems rather than buying a competitors product. I would like to see these issues fixed.
Regards
Nigel Webber
If you're a chewin' the fat fan, you'll know what I mean when I say I'm taking a seriously big sniff and there's a hint of something in the air.
Sounds to me like they really are just fobbing us off with standard responses and aren't taking complaints seriously.
* O2 reviews all customer feedback with it's supplier, and changes to device manufacture are made from time to time. We cannot comment on what changes are made or when, but we are aware of your observations and are actively discussing with our vendor.
Click to expand...
Click to collapse
Well thats just pish isnt it?
We cannot comment? Why not? Is it because they would have to acknowledge the product has gone to market well before it should have?
The least they can say is that they have gone to HTC with the list, and what HTC are planning on doing about it.
This is what I got:
Hello,
Thank you for yoru email,
Unfortunatley we don't have any dates at present for an upgraded
Bluetooth stack, we are aware of issues with it and are pushing our
products group for an update or at least a timescale.
I will keep this mail, and as soon as any information is released, we
will let you know.
Regards,
Paul
O2 Data Support UK
-----Original Message-----
Sent: 12 January 2005 01:03
To: O2 Data Support (UK)
Subject: XDAIIs Rom Upgrade timetable
Hi
Have you guys got a timetable for rolling out an upgraded ROM for the
XDA IIs?
I'm having quite a few complaints from callers saying they cant really
hear me well and bluetooth isnt working particularly well either.
From what I've read on the web, this is a known fault with the default
ROM version included as standard.
Also, i'm interested in the Blackberry functionality once it becomes
available, but at present, I'd settle for a handset thats not annoying
colleagues and customers.
Thanks
Darren
Click to expand...
Click to collapse
I don't want to seem too critical (after all, if you're really having to reset 6-10 times a day you must be on the verge of killing someone by now) but a lot of the issues you list aren't bugs, they're useability issues. Someone working in a customer complaints department (wouldn't wish it on anyone) is going to take a lookat the list and dismiss most of it as whining because you present personal gripes and subjective observations as bona-fide bugs. It is very tempting when angry to try to oversell parts of a long list of complaints, but this just gives the recipient amo to dismiss the lot.
I also think you should get your unit replaced with a new one ASAP. So few people are having the problems you describe, particularly surrounding the WiFi signal strength and screen, that you do seem to have a barely working unit!
You do have my complete sympathies. To spend so much money on something that SHOULD be as near as dammit perfect, only to end up with a damp squid is hugely frustrating (it has happened to me a couple of times).
I agree, most of this list is not bugs that anyone has. Some are even limitations of the operating system.
If you are soft resetting 6-10 times a day you should hard reset your device because it is 3rd party software, do not restore from backup, do not install software and see how it is. If you still have to reset your xda is defective and its time to send it back!
I would agree with some points mostly that bluetooth is a mess and needs to be fixed, the o2 bt patch resolves the connection issues but there still is static issues! But this is not exclusive to the XDA iis but all blue angels. The siemens model SX66 has no update at all!!!
Oh remember when we had our xda II & imates and wanted to dump the microsoft BT stack and would do anything for the widcomm stack. LOL we sure got what we wished for. Bet most of us would go back if we could.
Indeed, got it all of my chest in one go! Trouble is, with PDA's your only point of contact is with your reseller. I dont have a way of contacting HTC, Broadcom, MS separately as I would if this were a PC with faults in several manufacturers programs/hardware.
I am indeed, not expecting the likes of the mail/imap issues to be addressed for the blue angel, I would like to have some mechanism to tell MS where they are going wrong from me (the user's) point of view.
If we have no mechanism to provide feedback then we just end up with half baked kit in the next iteration as well. Perhaps this is why Windows Mobile 2005 will be the 6th? release of what was originally called windows CE, and why 'CE' is now on its third name? And I still doubt whether they will have got it right!
Nigel
I suspect that I just expect too much!!
Its not third party software cause I have hard reset the device, and installed nothing and I still have to do regular soft resets. I doubt very much whether it is a hardware issue either, and all XDA IIs devices have the same firmware. Most of the time, my soft resets are done to pursuade said device to see the wifi ap thats 2ft from it. I regularly use three different AP's in three different locations. I suspect that this is not the case for most people.
I am also very impatient (a device such as this should be quicker than I am!) The PPC OS suffers from 'pregnant pauses' where the whole thing appears to lock up. If they last longer than 30 secs then I am likely to get bored waiting and do a soft reset. Give me a 3GHz PDA with a 10 hour battery life!
My mate is getting one soon, so I will compare his with mine and return mine if the issues have been fixed. I'd hate to return mine and end up with one thats even worse ;-)
Nigel
veletron said:
MS wrote pocket outlook for connecting to an exchange server, which, I suspect only 50% of the devices purchaced will ever do. Pocket Oulook *always* starts pointing at the exchange folder structure, not your POP3/IMAP account, and there is no way to config this. Unessesary taps required. Why can I not DELETE the default exchange folders if I dont need them? I have a work-around for this, perhaps O2 should FAQ it. Changing the shortcut for outlook in the appbuttons folder makes the outlook button on the device start outlook in a user specified mail folder. Just change the shortcut to: 19#"\Windows\tmail.exe" -service "ServiceName"
Click to expand...
Click to collapse
Could you explain this workaround a bit more. Are you just changing the name of the shortcut within \windows\appbuttons or is this some sort of programing? Sorry if I'm missing something obvious but I'd really like to get this one working.
Thanks, JD
@jdee246
http://forum.xda-developers.com/viewtopic.php?t=13755&highlight=
I agree with Nigel on the issues with the XDA2s some i have not seen because i dont use it to its full. I also rest probly 5-10 times a day. I got my first XDA2s on 5th November i am now on my 5th one and in a few days i will be changing for a new one. I simply ring them and go over the list of faults, and then remind them that the device they send me will be no better than the one i have and i will be calling again soon to change it. They told me as long as its less that 28 days since the last one was sent to me it can be changed. So i will keep swoping it for new ones until they get me a working one ( we know this will never happen) but at least the new ones dont slide open on there one when you pick it up for a couple of weeks. So i asume i will contine to do this untill the XDA2i is released then i return the current XDA2s (probley number 20 by then) and do a up grade to the new XDA2i
veletron said:
@jdee246
http://forum.xda-developers.com/viewtopic.php?t=13755&highlight=
Click to expand...
Click to collapse
Thanks Veletron. That worked like a charm. Thats been hacking me off for ages.
JD
@applecom
How long does O2 take to send you a new unit, and whats this 28 days thing? Surley if its faulty then they are obliged to sort it as long as its within the 1 yr guarantee.
You are saying that apart from the keyboard not sliding open, the new ones are no better? If thats the case then there is no point in my sending mine back cause I'll get one with the same problems.
My screen is only yellow when viewing the unit from an angle, and the keyboard does not fall open (although it is very sloppy).
Any idea if the wifi reception is better on the later units that you have had?
Nigel
XDA IIs Customer Services Response
Hi
As an addition to this subject I contacted the company I bought my XDA from re the poor microphone issue and they asked if I had read up on the issue via any support websites as they (she) did not think the issue had been resolved and I wouldn't gain by receiving a new product.
I agreed that I didn't think it possible yet but wanted to keep within the 28 day replacement window for as when they did.
The response was to:
A) Open up the 28 day replacement window on this problem for a further 3 months and
B) State that if a fix was forthcoming then a recall would take place and I would get a replcement anyway.
On this basis I decided to hold for the moment to see what happens.
In all maybe an easy solution for them but it suits me for the moment! :wink:
veletron
The 28 day window is for an immediate (a few days?) replacement
with a new unit, after this period your unit is taken away for repair with no replacement and no estimate of when it will be returned/replaced.
pvb
they replace it same day, I recieve it by courier the next day and give them my old XDA2s, some times i do a restore from a backup and some i reinstall my software from fresh. But no they are all the same i am hopeing for one that has newer rom and thus might work correctley
Agree with all the problems above, the few that really frustrate me are...
- Floppy keyboard slide, should latch back in?
- Hands Free needs to be louder, could someone build a preamp util?
- Annoying that picture contacts seems to be a separate app to regular contacts?!
- Still slow, thought the faster CPU would mean no delays!!
Cheers, Ash
XDA IIs Battery issue
I have just upgraded from an XDA II to a IIs and other than the normal unlock problem I have just brought a second battery, when I changed the batteries the unit did a hard reset, I thought this was because the new battery was fully discharged.
I did some further testing and found that when ever you remove the battery and replace it the unit does a hard reset (all batteries are fully charged).
Any comments or do I have a unique unit?
Hello to you all.
I have just read all the above with great interest as I am seriously thinking of buying an XDAIIs this week. I will be moving from a Treo 600.
I am very concerned about all the problem you seem to be having and I am starting to think that buying one may not be the best idea. The other phone I am looking at is the Nokia 9500. I already have an HP 4150 and so I really dont need all that the XDA IIs has to offer.
I would be interested in hearing peoples comments on the phone to help me make my mind up. I do have to say that when the Treo came out loads people reported a lot of problems but I had mine for a year and it worked perfectly for 10 months then the screen gave up. It appears that nearly all these "Smart/PDA" style phone have teething problems that are mostly down to the product being shipped before it is really ready.
What do people think? Should I take the plunge?
All the best.
Raymond
XDAIIs Battery Issue
I have two batteries and swap them regularly. Your backup battery is either not charged or faulty if the unit hard-resets when you swap them - I think a warranty claim is likely.
Hi guys, last couple of days I encounter the following problems:
1. P3300 goes to stand-by during the night time and does not wake -up by incoming calls or incoming sms on the morning. Sometimes it also happens if the phone stays untouchable during few hours on a day time. The people on another side who are trying to call or sms me get the reply that I'm not reachable. Just switching on the black light does not help even so that the network coverage indicated as 100%. Only when I start to call someone or try to send sms, the storm of the delayed SMSes suddenly comes to my screen and then the people can reach me back by phone.
2. The pop-up message comes to the screen few times per day:
"Pocket PC networking: Unable to obtain a server-assigned IP address. Try again later or enter an IP address in Network settings."
Well this message starts to come very recently and I did not change any network settings before.
I do not know if these two problems comes together, but they are start to rear the heads more or less at the same time.
From the long-time installed programs I have :
TomTom
Fizz Traveller
Resco Keyboard PRO
Opera
Skype
CorePlayer
Vimio LiveTV
The recently installed programs (let's say last two weeks time frame):
Softick Card Export II
BatteryStatus (overclocked with CPU Scaler : min 143- max 260 boost)
So, guys, your suggestions what it could be are very appreciated.
If interested I have Test WWE HTC ROM 1.12.405.1_026790
During an Activesync connection in which I was transferring some files from the PC to the P3300, the power suddenly went down.
I don't know if this had anything to do with it, but after that I started to get that same message you refer to in problem 2 and I was unable to access the internet while connected via USB to the PC.
Anyway, I googled around and found this:
(http://blog.offbeatmammal.com/blogs...-an-IP-address-in-Network-settings_2E00_.aspx)
Solution #1 - via the GUI
In Settings | Connections go to Configure Network adapters.
Set the 'Remote-NDIS Host' settings to use a specific IP address of 169.254.2.1, subnet 255.255.0.0, and a default gateway of 169.254.2.2
Solution #2 - via Editing the Registry
Fire up your registry editor then head to:
[HKEY_LOCAL_MACHINE\Comm\RNDISFN1\Parms\TcpIp]
Set AutoCfg to 1
Set EnableDHCP to 0
Soft reset the device to activate the change
I've tried solution 1 and it works (so far, at least).
Regards,
cfvilela,
I appreciate very much that you redirected me to that blog.
Fixed the issue with Network message with the help of option 2.
Well, we will see where it leads me.
Anyone has the idea about my first issue?
Last evening I changed the reg values as described in order to eliminate this annoying message.
Well, this morning the Network message was popping-up again.
So , the solution number 2 does not work for me.
cfvilela,
to use the solution number 1, where did you find "Configure Network adapters" in Settings/Connections menu ?
Actually it was the reason why I choosed yesterday the second way, could you advice?
- Click the 'Start' icon on the today screen top bar, then select 'Settings' and inside it, choose the 'Connections' tab.
- Then, choose the 'Wi-Fi' icon and inside it, the 'Network Adapters' tab.
- Once there, choose the 'Remote-NDIS Host' and it will open another window.
- On that new window choose 'Use specific IP adress' and use the following settings:
*IP Adress: 169.254.2.1
*Subnet mask:255.255.0.0
*Default gateway: 169.254.2.2
*Don't change anything in the 'Name Servers' tab.
-Click OK and hopefully it should work.
Good luck.
It still works on my P3300. I use two different PCs, one at home and another at my working place to synchonize and it works with both of them.
regards,
cfvilela,
obrigado
I discovered Networks adapters in Wi-Fi, but since it was not mentioned in original blog, I was thinking that I overlooked something.
Great. Thanks again.
Same here
I have the same problems here.
The network error doesnot bother me much but not receiving calls is anoying.
After all, it is one of its main functions!
I tried the following with No succes:
1. T-mobile gave me a new sim-card. didn´t help.
2. Technical service of T-mobile did some kind of network reset thing. (He didnot want to explain any further.... I suspect he just rebooted something and hoped it would help) Didnot work.
3. Hard reset of device Didn´t work.
So, If anyone has a solution, you´ll help at least two people!
(are there more with the same problem?)
greetz,
Pfeffa-rah
Still NoGo
I still have no solution.
Anyone else have the same problem? or is it just the two of us?
T-Mobile is verry unhelpfull. They prommise to return my calls but then only send an sms that I should call back, or that they are workin on it or that they couldn´t reach me (duh)....
They want me to turn in the device but I don´t want to miss it for the two weeks it will take them and only get it back with the memo "works fine". So I realy want to speak to a technician so I can explain him what the problem is.
The customer services ladys are verry polite and nice, but they really don´t know anything about technical issues.
So I am still stuck here.
greetz,
Pfeffa-rah
The problem is one of the most annoying ones you can have: it appears only from time to time and you don't know when and even when it does you don't notice.
Simply my phone is not accessible for others even it shows full range and so on. The message "...the phone is switched off...". This problem occurs in as far as I remember 3 releases of ROMS (full, vanillas, etc). The radio ROM was also changed. I don't remember having such issue in early WM6 or in original 2005.
Since it's not related directly to any of the releases I post it as a new thread.
Now I have 3 options:
1. Downgrade to 2005
2. Throw the unit through the window, wait until end of contract and buy an iPhone
3. Try to fight with T-Mobile UK - which is not really an option since I just recovered from fighting with Orange for over a month
Does any of you experienced such problem?
Any known issues with downgrading to 2005 like ISPL required before flashing original ROM?
Any suggestions?
Adigital said:
...
Any known issues with downgrading to 2005 like ISPL required before flashing original ROM?
..
Click to expand...
Click to collapse
Well, I got the answer - couldn't wait and did the downgrade using original ROM. If anyone interested it went without problems. No ISPL needed. Connected, fired-up the exe file and worked OK.
I'll see how about the availability problem.
Ok, seems that it's only me having the conversation ;o)
I apologize for the thread location - it doesn't seem to be related strictly to WM6 anymore as I...
...installed WM5 and did some tests:
(I have voice mail switched off)
- Call waiting enabled = no calls allowed when GPRS active
- Call waiting disabled = no calls when transferring data (large file) but received when no transfer
- Used W660i SonyEricsson handset - could receive calls regardless of GPRS activity
Rang T-Mobile tech support where they told me that this is network feature that when internet connection is active no calls are allowed and since my voicemail is turned off all callers get message that my phone is switched off. In the light of GPRS specification and my tests this is a bull****.
Now I'm asking anyone on UK T-Mobile Web'n'Walk and who wants to help - please do such test. Just try to call your number from different phone when opening a web-page.
This is pretty important to me - I need internet on the move and don't want to get rid of my MDA.
Thanks in advance!
Hi there,
I'm on T-Mobile UK too and I ran some tests myself and found that you are absolutely correct. When you transfer data you cannot receive phone calls.
I've got an O2 device with me I can do some more tests on and I'll also try and borrow my Wife's Samsung and test that too. I'll post my findings here.
Cheers
Alex
ok, i've just tested this on an O2 3G device and there was no problem, next to try a none windows mobile t-mobile phone.
seems this problem has been around for while and on other networks.
http://www.freenfo.net/mobile/archive/index-t-64022.html
ok, final test and conclusion.
I tested the same o2 phone as above but in a NON 3g area (i.e. gprs only) and found the exact same issue.
conclusion: this seems to affect all types of phone and multiple networks but only when using gprs NOT 3g.
I'm suprised we havent heard more about this problem.
cheers
Alex
Thank you Alex very much for your help.
I did some research on the topic last night and found the same info as guys in the thread your linked. It must be that T-Mobile UK operates in NOM-2, which allows to suspend GPRS session only when no data is transferred. When packets are transmitted the device doesn't 'see' incoming calls as it's 'busy' with dealing with the packets. NOM-1 is 'able' to encapsulate information about incoming call into one of the packets and the device is notified about - so it can react, suspend the transmission and pick up the call.
The fact is that our MDA/Artemis uses Class B of GPRS which doesn't allow simultaneous CDA/GPRS at the same time. Even if it can suspend active data transfer it is the network that has to support that feature.
What I must notice is that I had lot more problems wiht this when I was using WM6. It seems that there were some packets transmitted by the system or something. I had my mail set to check servers every 15 mins at the beginning but lately ony once an hour or two. Other soft that could transmit anything was Weather module from SPB or Touch. Now when I'm on WM5 and was checking the issue during loading a page I was unavailable but as soon as a page was completely loaded my phone was accessible back.
My surprise is that if the 'issue' seems to be quite normal and there is nothing to do about it why I couldn't find any info about it here. Doesn't it affect anyone of our community?
I may be wrong with the WM6 expirience but still. If WM6 works fine in that respect it must have happened that someone missed a call when browsing the net.
i hadnt noticed to be honest
mugglesquop said:
i hadnt noticed to be honest
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Click to collapse
Did you try ringing your phone when it was loading a long page or downloading a file?
TBH I think I've noticed it just as much on WM6 as I did (or didn't) on WM5, I think I put these odd voice mails turning up down to weird WM issues! Now I know the truth though.
Obv. there isn't a lot we can do about this and I'm not prepared to turn off my Windows Live Mail or my direct push. I think we just have to wait until our contracts are up for renewal and get over to a 3G device - I'm liking the look of the Touch Cruise myself, or the Touch Dual if I want that keyboard back and by the time my contract is up I think they should be on T-Mob UK.
does the same thing happen in Edge areas or as that rolls out will the problem disappear?
I'm not sure about how EDGE works but the problem affects GPRS rather than 3G due to the fact that GPRS and the incoming call are submitted alongside each other and 3G is seperate. I don't think t-mob uk have edge running yet so I can't test, perhpas some else can test for us.
Bro.. My first 3rd party ROM is the Touch 3.0.. and yes.. my connnection did go off once a while (no bars as well).. that was kinda irritating. I have to go to connection manager and toggle my data connection or something like that, before my phone will get the GSM signal.
And yea.. the original WM5 and WM6 have no such issues.. I wonder if this is because of the new radio version..
Hello All,
I believe there are many like me who would love to get the Blackberry Connect Software working on their HDs. At the moment, it seems like black magic how to get it working and the other thread doesn't really contain much useful information on working configurations.
So far, we know the following:
1. It is Radio, ROM and SIM card dependent.
2. You need to have the BB service provisioned on your SIM and have the new style SIMs that support full data functions.
3. Latest version of BB Connect required for TouchHD (4.0.0.106). This is available from HTC Asia on on the internet (just search these boards)
What i'd like to use this thread for is for people to post WORKING configurations with as many details as possible regarding the setup/installation procedure. I'll start with the only configuration I've managed to get working so far.
ROM: Dutty's 1.9b extreme
Radio: 1.12.25.16
SIM: Blackberry service from MTN
Installation/Procedure:
- Flash ROM
- Install BB Connect software
- Provision SIM card
- Connection was activated after a few hours.
Other information:
- The BB connect service defaults to IE as the browser.
- BB Push email service worked but with lag. SEVEN was much better in this regard.
- I was unable to get messenger, stock tabs, weather update, google maps, etc to use the BB connection
- BB push email service creates its own mail folders on your device regardless of what you already have.
- BB email folders do not have full flip to scroll to next message functionality in TF3D.
- BB email did not display pictures, etc
Please lets have other users chime in here and perhaps we can get a Wiki section created for BB Connect on the HD. Lets please keep to the same format as above to keep the information easily referenced and trackable.
Thanks
Thanks for the info, I have been able to run the service with all ROM's expect for the ones built on 6.5 OS's..
Connection was instant in each installation (right after a reset I am connected - then I'd push my service book -- done)
I do not have any lags in mail arrival.
Its satisfactory for me- but as you said you have to stop the BB service prior to any attempt to use the data connection for other purposes (IE, weather...etc)
Only thing I miss is the blackberry messenger.
Thanks for the thread.
Taiseer
Thanks for responding Taiseer.
Could you tell me what mobile operator and country you're using? Secondly, what do you mean by push your service books? Is than an automatic process or manually performed by you? In the installation that worked for me, I didn't do anything of the sort.
After installing did you have your BB sim in the phone or did you insert it later?
TechAnimal said:
Thanks for responding Taiseer.
Could you tell me what mobile operator and country you're using? Secondly, what do you mean by push your service books? Is than an automatic process or manually performed by you? In the installation that worked for me, I didn't do anything of the sort.
After installing did you have your BB sim in the phone or did you insert it later?
Click to expand...
Click to collapse
I am currently residing in Oman and its Omantel...
and normally what I do after the 1st installation and device reset, all of my mail arrives to a new mail account named system..(and I won't be able to send or reply to mail from it), so to be able to get the rest of my accounts and have a better use out of the service, I log on to the Operator's blackberry's site and manually demand a service book sending.. in few seconds mail arrive into auto formed mail accounts..
As far as the SIM card its always in the HD..
It looks like SEVEN may be better for me then, how does battery compare between the two.
Thanks for the information Taiseer. My provider does not offer the internet log on option so I guess I will need to get them to push the service books to me somehow. When I install the software with the sim in it, i get nothing after a soft reset. No pin and no ip address. Did you find that MS Live or any other microsoft service was able to use the BB connection or is it just the browser?
O and O said:
It looks like SEVEN may be better for me then, how does battery compare between the two.
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Click to collapse
Seven has a good service and I've had no complaints. The BB data plan is the cheapest where I live though. So if you can get unlimited (or cheap) data packages, stick with SEVEN. I didn't notice any differences with battery life.
TechAnimal said:
Thanks for the information Taiseer. My provider does not offer the internet log on option so I guess I will need to get them to push the service books to me somehow. When I install the software with the sim in it, i get nothing after a soft reset. No pin and no ip address. Did you find that MS Live or any other microsoft service was able to use the BB connection or is it just the browser?
Click to expand...
Click to collapse
No - you got to stop data connection, but because I am used to my WIFI conection and hotspots everywhere I normally do not discounnect the BB connection, DO you??
Whilst my service worked I was too scared to disconnect the BB connection so I just didn't use any of the other services. It sucked. I've just flashed Davideuck's newest V 2 ROM so we'll see if i can get it working.
Okay, great news people. I've got my service working on Davideuck's Version 2 rom. It required a call to my network provider. For all those installing on a HD, its down to your provider regardless of what they say.
Taiseer, thanks for the heads up about the blackberry page for my subscriber. I managed to track mine down and set up my email accounts from there.
Woohah!
I am using a stock ROM 1.14.405.3(22273) WWE, Radio 1.09.25.15
I hate to have to use a cooked ROM, I've used Dutty's ROM's on my Kaiser and they worked well but this phone works so well I don't want to mess things up.
I believe the stock ROM should work as well. Be sure to hassle your service provider to set it up on their end. I think some providers are not pleased to offer the BB service for non BB phones and do not fully enable the service (they can tell that its not a BB phone from the PIN number). After a talk with my provider, I was told to reset my phone and presto! all was working.
It works on on my Kaiser so I know it works on my T-Mobile plan. I may mess with the radio's to see what I can do.
Sorry to keep adding to this thread but I have some new developments. I upgraded the ROM to 1.19.831.0 and Radio 1.09.25.14
I have version 106 and ran the desktop software, it switched the PIN from the Kaiser to the HD. I changed the version reset the device and now I have the service books and an IP address.
When I look at the status I get network available>data tunnel available then not connected.
Update, since it wasn't working I tried to reinstall BB Connect on the HD, when I tried to configure I got the PIN 0 error. As a last resort I put the SIM in the Kaiser and configured it, then switch to the HD, configured it and it worked!
I'm not sure but it looks like changing the PIN was all I needed to do.
blackberry working great on orange uk htc touch HD standard phone
I downloaded the blacberry install files form a link on this forum, I belive it was the same blackbery files from HTC.
Rom Version 1.19.61.1 wwe
Radio 1.09.25.14
Installed the BB app to phone - then went to start settings > system >" click" icon blackberry.
Blackerry connect (identity) tab shows 3 bits of info
PIN said something like waiting for PIN
IMEI 78*******************
IP Address No connection
Spoke to orange asked for blackberry service. they said 5 permonth £ 250MB of blackberry
Orange sent me text message with a pin number and told me of the orange blackberry site to go to I think it is blackberry.orange.co.uk
On the blackberry.orange.co.uk I enterd the PIN number from the text message and IMEI number.
My phone recived a text a turned it of and turned it back on.
Checked the Blackerry connect (identity) tab
PIN was now populated with the pin that was in the text message
IMIE still there
IP Address says connected.
Went back to the blackberry.co.uk setup my email accounts with blackberry the pressed service book. looked at my phone 20 mins later and my there email accounts were there 2 for work and 1 for home.
I dont do much surfing on the phone but opera works and and the blackberry is fantastic.
orange were very helpfull on this.
But saying that blackberry is really a network service Windows Live I belive does a similar thing you get push email.
I'm glad to see people are getting it sorted. There are certainly many other options for connectivity and push email. Some even work better than the BB service. The reason i'm on the BB service is that its the cheapest way to browse regularly and get push email in my part of the world. When a page can cost as much as 30 pence via gprs versus 20 pounds a month for unlimited data on the BB plan, its a no brainer. Yes, I'm painfully aware we're being gouged but theres no getting away from that.
I have a problem with blackberry connect...
Everything installed just fine, receiving message OK, BUT...I can't send mail because option new mail, reply on mail also, is disabled
Very strange, because I used earlier bb connect on diamond and everything worked...
Any solutions?
peca_bench said:
I have a problem with blackberry connect...
Everything installed just fine, receiving message OK, BUT...I can't send mail because option new mail, reply on mail also, is disabled
Very strange, because I used earlier bb connect on diamond and everything worked...
Any solutions?
Click to expand...
Click to collapse
Its probably because you are only having the "system mail account" you should try to send your service books to your winmo via provider
Thank you very much - I'm tottaly forgot the way how to do that, working now!
Problems with BB connect on HTC HD
Hi guys,
after setting up successfully BBconnect on my HD, I noticed that when I send emails from my BES account on my laptop, I always find them in my Inbox (not in Sent Items as I would expect) of my HD reporting me as Sender and no body message in it. Instead, should I send emails from my handled device, I always find them in Sent Items of my device as expected....Has anyone of you faced the same issue?
Thanks...
Hello,
I have a Samsung Galaxy Note 2, SGH-M317i (Bell Mobility) and recently installed Cyanogenmod 12.1 (Lollipop 5.1.1). All is running well, the device actually seems to be running much faster...probably due to the lack of bloatware that originally came with it. Sure, I miss some of the "cool" features that the manufacturer had added (ie. hand swipe for screen capture), but overall I am extremely happy with the decision to flash the ROM. Although it does self-identify as a SGH-N7105 now. (About Phone > Device model)
Anyway, I have noticed that when I have my guest networks enabled on my home router (an ASUS RT-N66U running the latest Merlin firmware), my phone insists on connecting to the Guest networks (a2.4 and 5 GHz) instead of my full, "regular" network (hidden SSID, but a "Saved" network in the phone). Even if I go into the WiFi settings and tell the phone to forget those entries, it will still try to connect...even going so far as to say "connected" even though I know it does not have the proper credentials. I have no idea what is causing this as the problem was not present on the stock 4.4.2 KitKat that I had previously.
Sure, I could give it the credentials for those guest networks (all are WPA-Personal protected) but I have restricted those from accessing the intranet as they are primarily for guests who come by, so that is not really a viable option.
Does anyone have any suggestions? It seems strange that it attempts to connect and save these networks, so technically, I shouldn't have to do anything to keep the phone from connecting. However, since it insists, I had thought that Android would have a native (not requiring an app) method of blacklisting these networks. I have looked at apps such as WiFi Ruler, but again would've thought that there is a manual way of doing this. (I don't know if this is obvious by virtue of the fact that I am running a custom ROM, but the phone is rooted.)
Thanks!
used this code and off your wifi power saving mode and try *#0011# select wifi..u may need need press the botom left button to select wifi
Very odd. It seems that since installing CM12.1, my device no longer accepts or recognizes USSD codes. I guess I hadn't noticed since I had rooted and unlocked it prior to flashing Cyanogenmod over the stock ROM. I did some reading and I found that there is a patch to enable those codes (and SMS) on CDMA models of the Note 2. However, mine is LTE and does SMS, MMS, and it uses LTE without issue.
Here is a link to that page:
http://forum.cyanogenmod.org/topic/112400-solution-to-sms-and-ussd-code-on-cm121-cm12-cm11-cm10/
Is this something anyone else has experienced? Should I follow the instructions on that page and install the patch?
Again, my phone is a Samsung Galaxy Note 2, SGH-i317M but since the installation of CM12.1 the About Phone > Device model reports it as being a GT-N7105 with a Baseband Version I317MVLUDNH2.
I'd really like to try the solution to my WiFi problem, so if anyone else has had experience with the USSD codes not working please let me know if there is a solution.
Thanks!
To update my last post:
Some USSD codes do work, I watched the pop ups more closely this time and there is one before the "...invalid MMI code" that says "USSD code running". The main one that find interesting no longer works is the one I had used to unlock my phone *#197328640#. I had figured that it would not have disappeared simply by installing Cyanogenmod. Further, I also followed that thread I had posted the link to a little further, and I'm not comfortable flashing the "patch" it leads to as I cannot confirm it's original source and it does sound like it may be another full ROM.