Develop Bugs

phone function inactive

Hi, I am using a WM5 based T-mobile Compact III. it was prefectly functional for the first 3 weeks. Suddently neither the phone button(the green button for answering a call) nor the contacts book function works. After rebooting and powercycle the device many times. it still gives no response, apart from turning the backlight on (i.e. the hardware seems still in good shape). I would suspect it is something wrong with launching (or linking to) the relevant programs for these functions, but I couldn't find the answer to the problem. anyone has the similar experience before? or anyone can help??

Make one more try. Set the phone to fly modus. Make soft reset.
an then turn fly modus off.

katerini said:
Make one more try. Set the phone to fly modus. Make soft reset.
an then turn fly modus off.
Click to expand...
Click to collapse
you can still browse the contacts or access to the phone function (with a note "phone off" on the top) in the fly mode. My problem is the phone function is nowhere to find at all.... thinking might be a problem somewhere in the registry...

anyone has more idea on this issue? please help...

If you suspect the registry what have you been doing with the device? I would sugest a full hard reset and return the device to the out of the box situation, Page 90 of the manual explains how to do this. As a direct result you will loose all software and settings, the device will be returned to the same state it was in when you removed the unit from the box, if the phone still doesn't work take it back - Mike

mikealder said:
If you suspect the registry what have you been doing with the device? I would sugest a full hard reset and return the device to the out of the box situation, Page 90 of the manual explains how to do this. As a direct result you will loose all software and settings, the device will be returned to the same state it was in when you removed the unit from the box, if the phone still doesn't work take it back - Mike
Click to expand...
Click to collapse
I have done nothing suspicious, i.e. any attempt to the registry, apart from applying a network unlock to the phone 2 weeks before it came to this problem. As you suggested, a hard reset seems to be the only solution now... thanks for your reply anyway

(TMO) TP2 Turns off when screen is closed.

Hi all,
I tried doing a search on this before posting this thread. No luck. I just got my TP2 on sunday. I let it charge and flashed HardSPL and a few roms. I noticed my phone would turn completely off when I open and close the screen. At first, I thought it was the display turning off to save power, but the phone is actually turning completely off and I need to hit the power button and boot it back up again. Is this a setting I need to change? Or could there be something wrong with my phone? I also tried going back to the stock rom to eliminate that as a cause and the same thing happens.
Any help is appreciated.

I have posted an almost similar question here with no reply.
http://forum.xda-developers.com/showthread.php?t=553378
Not sure what the problem is. In my case the solution is not to close the keyboard when OneNote Mobile is still open!

My colleague is having the same prob, from what he is experiencing, i would suggest a hardware fault, probably just a loose ribbon cable... but best send it back to HTC to avoid voiding your warranty

palatkik said:
I have posted an almost similar question here with no reply.
http://forum.xda-developers.com/showthread.php?t=553378
Not sure what the problem is. In my case the solution is not to close the keyboard when OneNote Mobile is still open!
Click to expand...
Click to collapse
I don't OneNote is my problem. Since I don't use it.
rosebud said:
My colleague is having the same prob, from what he is experiencing, i would suggest a hardware fault, probably just a loose ribbon cable... but best send it back to HTC to avoid voiding your warranty
Click to expand...
Click to collapse
I guess it's time to give TMO a call. Just need to flash everything back to stock.
Thanks for the suggestions guys. I was hoping to avoid having to send it back, but i might as well.

Albaholic said:
Hi all,
I tried doing a search on this before posting this thread. No luck. I just got my TP2 on sunday. I let it charge and flashed HardSPL and a few roms. I noticed my phone would turn completely off when I open and close the screen. At first, I thought it was the display turning off to save power, but the phone is actually turning completely off and I need to hit the power button and boot it back up again. Is this a setting I need to change? Or could there be something wrong with my phone? I also tried going back to the stock rom to eliminate that as a cause and the same thing happens.
Any help is appreciated.
Click to expand...
Click to collapse
Hi,
I had this issue to and send the phone in for repair. The said that it was a problem with the mainboard - replaced it and send it back. It now works perfect.
REMEMBER!!! If you want to send the TP2 in for repair you must reflash the SPL back to the original one, I think it is 0.79.0000 (see http://forum.xda-developers.com/showthread.php?t=550131 for how to restore to the original HardSPL)

discoverd the same issue, happened to me about a week ago for a few times, when i slide in/out the keyboard. It just habbend about 4 times, but didn't happend again since this time ... i will have a eye on it...

Same here. The screen turns off completely but the phone actually works and I can receive or place calls. Called the HTC support and they advised to try if a hard reset will fix it before sending the phone in. The tricky part here is that this issue can not be recreated easy in their service as it happens randomly with me (sometimes it works fine for days). I am still trying to find out what causes this issue on first place. I think it started right after I installed IGO 8 and changed some power settings in the ini file but it kept doing this after I removed it. I also tried to disable the light sensor (the one that turns the screen off when you place the handset to your ear during a call) because it looks exactly like this - screen turns off but the phone works. So, I will give it another week and I will try the hard reset.
What roms do you guys have this issue with? I am using the stock T-Mobile US with HardSPL.

wejergang said:
Hi,
I had this issue to and send the phone in for repair. The said that it was a problem with the mainboard - replaced it and send it back. It now works perfect.
REMEMBER!!! If you want to send the TP2 in for repair you must reflash the SPL back to the original one, I think it is 0.79.0000 (see http://forum.xda-developers.com/showthread.php?t=550131 for how to restore to the original HardSPL)
Click to expand...
Click to collapse
Did they replace the entire phone or just the mainboard?

ma6inista said:
Same here. The screen turns off completely but the phone actually works and I can receive or place calls. Called the HTC support and they advised to try if a hard reset will fix it before sending the phone in. The tricky part here is that this issue can not be recreated easy in their service as it happens randomly with me (sometimes it works fine for days). I am still trying to find out what causes this issue on first place. I think it started right after I installed IGO 8 and changed some power settings in the ini file but it kept doing this after I removed it. I also tried to disable the light sensor (the one that turns the screen off when you place the handset to your ear during a call) because it looks exactly like this - screen turns off but the phone works. So, I will give it another week and I will try the hard reset.
What roms do you guys have this issue with? I am using the stock T-Mobile US with HardSPL.
Click to expand...
Click to collapse
Did you ever resolve your issue? i ask because I am having he same problem on a Sprint Touch Pro 2

coppertop24 said:
Did you ever resolve your issue? i ask because I am having he same problem on a Sprint Touch Pro 2
Click to expand...
Click to collapse
Sorry, forgot to update this thread. I ended up getting a replacement from TMO. I am much happier now that my phone doesn't turn off whenever I close the screen. Get a replacement while you can and ask them nicely if they can overnight it to you. I did.

Actually, this was a software problem in my case - I did the hard reset 2 weeks ago and since then I have not experienced the issue. I am going to start installing my previous programs one by one to find out what caused the problem.

Same
I have the same problem,
The hard reset solve the problem?
please heeeeelp

big problem, my phone is haunted by a ghost headset!

So my dash has worked great for the 4 years of its life that I have had it with minor hiccups. This new one has me stumped though...
The phone seems to think it has a headset connected to the device when there is no headset connected. This "ghost" headset is preventing me from making/receiving calls; what is a phone that cannot function as a phone?
I am running an older version of EVO's ROM (havn't had access to a cord to try flashing to the new version because I am on holiday) but I have tried a hard restart and that did not work.
here is the quirky part... Sometimes if I reboot the phone it goes away, briefly. It may go away for a few min or it may only go away for a few seconds after the boot. If I reboot and it turns off, then I try calling someone really quick, the ghost may come mid call and essentially drop me because I can neither hear nor speak anymore.
My gut says its a hardware problem but I wanted to get some other opinions before I start opening things up.
Thanks in advance.

what happens when you do connect your headset? it seems like a hardware problem..

never have had a headset, whether bluetooth or physical... thus I am scratching my head even more...

*knock on wood*
I managed to find a usb cable and I hooked it up to my computer. The few restarts while connected to my computer in the effort of updating the rom seemed to make it stop. I am wondering if maybe the SDA unlock may have done the trick? None the less I was a version behind on my ROMs so I update to the latest EVO ROM and seems to be smooth sailing.

well, i woke up this morning with an error on my phone that went away after i accidentally hit the w/e button only to notice the ghost headset was back... will try to find the error but suggestions are still welcome...

a hard reset with last 3VO's ROM may work

tried that, it booted up with the headset icon on the top lol

JHaste said:
tried that, it booted up with the headset icon on the top lol
Click to expand...
Click to collapse
So definitely is hardware for sure huh,

gmaniac2008 said:
So definitely is hardware for sure huh,
Click to expand...
Click to collapse
JHaste,
Lets forget testing a phone with a custom ROM, go back to your stock and see if happens?
Also in this process flash stock & hard-reset... & install nothing
Now if all is fine you have a clean base for custom ROM NAND flash has issues and can have residual stuff left from flashing to which is why i say flash stock etc.....
Good luck

stylez said:
JHaste,
Lets forget testing a phone with a custom ROM, go back to your stock and see if happens?
Also in this process flash stock & hard-reset... & install nothing
Now if all is fine you have a clean base for custom ROM NAND flash has issues and can have residual stuff left from flashing to which is why i say flash stock etc.....
Good luck
Click to expand...
Click to collapse
good idea.. I agree

check switch of headset jark and phone headset slot they may be damaged.

bottom buttons not working, please help

bottom buttons not working, none of the three. when i try to press back or menu, sometimes nothing happens and sometimes i press above, like menu at home page. And also when i try to keep touching them after a while the phone gets crazy, and starts to make strange things like entering some apps, switching between them, taking screen shots (normally i do not know how to do it), beeping, and going on like this without stopping. if i can press power of, it stops, otherwise it goes on himself.
i try pressing all three at same time may times, and i restart many times. Sometimes it starts normal with buttons working, usually with not-working buttons, but it gone againg Now i am trying to use without buttons, but when i start any apps, i can not back, so everytime i restart ((( offfff
My device is original , original rom without root, or something else. i just install apps from market thats all.
Before it goes crazy with non-working buttons, i just start to use a Bluetooth headset (discovery 975), after pairing with it for a time i use normal both device. and my last app which i install via google market was "GSM Signal Monitoring". Now i uninstall it, and bluetooth is off. But problem is still valid
info:
HTC One X
android version 4.0.3
Htc Sense version 4.0
Software number 1.28.401.9
HTC SDK Api Level 4.12
HTC Extension version HTCExtension_403_1_GA_7

Have you try factory reset? Backup data 1st.

Happened to me, I got a new screen under warranty.

i did not do a factory reset yet, because backup everything and saving passwords... it is also a hard work
but at last i will do it

restart_77 said:
bottom buttons not working, none of the three. when i try to press back or menu, sometimes nothing happens and sometimes i press above, like menu at home page. And also when i try to keep touching them after a while the phone gets crazy, and starts to make strange things like entering some apps, switching between them, taking screen shots (normally i do not know how to do it), beeping, and going on like this without stopping. if i can press power of, it stops, otherwise it goes on himself.
i try pressing all three at same time may times, and i restart many times. Sometimes it starts normal with buttons working, usually with not-working buttons, but it gone againg Now i am trying to use without buttons, but when i start any apps, i can not back, so everytime i restart ((( offfff
My device is original , original rom without root, or something else. i just install apps from market thats all.
Before it goes crazy with non-working buttons, i just start to use a Bluetooth headset (discovery 975), after pairing with it for a time i use normal both device. and my last app which i install via google market was "GSM Signal Monitoring". Now i uninstall it, and bluetooth is off. But problem is still valid
info:
HTC One X
android version 4.0.3
Htc Sense version 4.0
Software number 1.28.401.9
HTC SDK Api Level 4.12
HTC Extension version HTCExtension_403_1_GA_7
Click to expand...
Click to collapse
BenPope said:
Happened to me, I got a new screen under warranty.
Click to expand...
Click to collapse
Same here, mine also get replaced under warranty and it is a hardware problem

i hope mine's is not a hardware problem, because i have no warranty
but for a 12 hours it works normal, i do not know what effects it but i make bluetooth on, and it seems normal now.
just strange

I had the same problem, they replaced the touch screen under warranty.
Even with an unlocked bootloader.

please please not he hardware problem i have NO WARRANTY

i had a similar problem on my first hox and it was replaced under warranty
my buttons were completely dead. yours seem to still have some life in them. try a factory reset. if that doesnt work then try holding all 3 keys at once for 3 seconds. i am told that this "resets" them
if neither of these work them i am afraid the screen is broken

Yeah it's broken.
In the HTC shop they reflashed the RUU just in case, but, it was broken.
Why do you have no warranty?

i have the same problem with the same facts
restart_77 said:
bottom buttons not working, none of the three. when i try to press back or menu, sometimes nothing happens and sometimes i press above, like menu at home page. And also when i try to keep touching them after a while the phone gets crazy, and starts to make strange things like entering some apps, switching between them, taking screen shots (normally i do not know how to do it), beeping, and going on like this without stopping. if i can press power of, it stops, otherwise it goes on himself.
i try pressing all three at same time may times, and i restart many times. Sometimes it starts normal with buttons working, usually with not-working buttons, but it gone againg Now i am trying to use without buttons, but when i start any apps, i can not back, so everytime i restart ((( offfff
My device is original , original rom without root, or something else. i just install apps from market thats all.
Before it goes crazy with non-working buttons, i just start to use a Bluetooth headset (discovery 975), after pairing with it for a time i use normal both device. and my last app which i install via google market was "GSM Signal Monitoring". Now i uninstall it, and bluetooth is off. But problem is still valid
info:
HTC One X
android version 4.0.3
Htc Sense version 4.0
Software number 1.28.401.9
HTC SDK Api Level 4.12
HTC Extension version HTCExtension_403_1_GA_7
Click to expand...
Click to collapse
Hi friend, just know i read your invoice while i was trying to find a solution in my same problem. My device HTC One X (32Gb official rom, not rooted, android 4.2.2, Sense 5.0)
Most of my friends say that the only thing i have to do is to send it at the service as it is still on warranty. I have tried everything before, like reset, remove everything, but the problem still occurs.
Tomorrow i will try the service

Can this be due to the recent update?
Hitman21R said:
Hi friend, just know i read your invoice while i was trying to find a solution in my same problem. My device HTC One turning official rom, not rooted, android 4.2.2, Sense 5.0)
Most of my friends say that the only thing i have to do is to send it at the service as it is still on warranty. I have tried everything before, like reset, remove everything, but the problem still occurs.
Tomorrow i will try the service
Click to expand...
Click to collapse
Hi. I've never imagined such a thing to happen at random and I strongly believe this to be an outcome of the recent OTA update (4.4.2, S5). Everything was working fine until today evening when I picked up my phone to make a call and boom...the buttons just stopped responding. I barely stay away from my phone...and I had it functioning fine 2 minutes before they stopped responding.
What could be the cause of it? Is there anyone out here who can please...please shed some light on this. I'm not opting in to do a hard reset yet because I have this thing called 'button savior' doing the job for me but of course it ain't nothing in comparison to the stock thing. Plus, this is annoying to see your device go off on you in such random fashion. Any help will be highly appreciated...really looking forward to hearing from someone.
Best regards,
Shashank.S

shashanks said:
Hi. I've never imagined such a thing to happen at random and I strongly believe this to be an outcome of the recent OTA update (4.4.2, S5). Everything was working fine until today evening when I picked up my phone to make a call and boom...the buttons just stopped responding. I barely stay away from my phone...and I had it functioning fine 2 minutes before they stopped responding.
What could be the cause of it? Is there anyone out here who can please...please shed some light on this. I'm not opting in to do a hard reset yet because I have this thing called 'button savior' doing the job for me but of course it ain't nothing in comparison to the stock thing. Plus, this is annoying to see your device go off on you in such random fashion. Any help will be highly appreciated...really looking forward to hearing from someone.
Best regards,
Shashank.S
Click to expand...
Click to collapse
BUMP!
Is there anyone who can throw some light on this? I have been told that front panel is faulty and it'd cost me approx. 8k+ for the replacement of the entire front panel. I'd rather sell this than spend 8k on it.

Mine started doing the same thing and I also had no warranty for the device. The way I got around not being able to use the physical buttons was through an app called Button Savior. You can download it from the play store and there is a free version that functions perfectly well. If you aren't rooted then install the non-root version. This app puts touch buttons on your screen. It takes a little getting used to, but overall Button Savior was a great alternative for me.

htc one xl touch screen menu not working
the same problem here pls can any one help, i did hard rest still the same. i also flash with strock rom not fix pls help i dont have any wrinty

christmobiles said:
the same problem here pls can any one help, i did hard rest still the same. i also flash with strock rom not fix pls help i dont have any wrinty
Click to expand...
Click to collapse
There's no way the buttons will come to life after the reset. I tried all of that but to no use. As a last option, try to place all 3 fingers on the bottom buttons for few seconds (I've heard few cases reporting it to be the magic key but not in my case ). If still the things dont work, the only good option is to download this app called 'button savior'. This will save you from the big replacement expense (I think the front panel is close to 100$+ and about INR 8,000 here in India). As someone else also stated here, it will take you a little while to get used to it but believe me it will still be better than betting that kind of amount on a dead device. Good luck!

An alternative solution for hardware buttons problem
Hi guys,
After getting the same problem as all of you, and due to no warranty for my HOX, I searched over googleplay and find out this very useful application which replaces the hardware buttons, https://play.google.com/store/apps/details?id=com.smart.swkey , thanks to the developper he really saves my life and my HOX's life
Hope that this app will help you as it did for me!
Regards

My softkeys also didnt work BUT
if you believe it or not
it was only a virus!!!
i dont know how (because i have only 12 apps including games) but i found it
VERY unnormal that the keys didnt work until 10 PM and them for 3 hours everything
was fine.
at the day they worked sometimes but mostly not.
i thought of a virus before having to make a FULL WIPE aaaaaand yeahhhhh
quihoo found the virus in the last 1% of his scan.
MAYBE this will help somebody...someday :laugh::angel::good::good::good:

VisruS???
xaralambos said:
if you believe it or not
it was only a virus!!!
i dont know how (because i have only 12 apps including games) but i found it
VERY unnormal that the keys didnt work until 10 PM and them for 3 hours everything
was fine.
at the day they worked sometimes but mostly not.
i thought of a virus before having to make a FULL WIPE aaaaaand yeahhhhh
quihoo found the virus in the last 1% of his scan.
MAYBE this will help somebody...someday :laugh::angel::good::good::good:
Click to expand...
Click to collapse
.......
So how you found it? did you run any apps to find the virus? how you clean it?

xaralambos said:
if you believe it or not
it was only a virus!!!
i dont know how (because i have only 12 apps including games) but i found it
VERY unnormal that the keys didnt work until 10 PM and them for 3 hours everything
was fine.
at the day they worked sometimes but mostly not.
i thought of a virus before having to make a FULL WIPE aaaaaand yeahhhhh
quihoo found the virus in the last 1% of his scan.
MAYBE this will help somebody...someday :laugh::angel::good::good::good:
Click to expand...
Click to collapse
THANK YOU!!! I was really desperate and without warranty. Try you said and it works. Too much porn on my HOX :angel:

[Q] Wifi&Bluetooth problem (multiple roms already tested without success)

Q: What can I try to solve my problem.
Problem: Wifi and Bluetooth stop working. Wifi is hang out after switching on and back to off state, Bluetooth can be turned on, but I can't send any files to other devices (tried windows phone and another android 4.0.4 samsung galaxy s2 stock rom).
I've already tried:
1. ROMs 4.0.4 (blackout), 4.1.x codefireX and jelly time - in all of them the problems where pretty similar.
2. During installing new rom, in clockwork i've wiped out user data/make factory reset/wipe cache/wipe cache for virtual partition as well.
3. Try to use WiFix Manager, applying a fix with no success.
4. Try another SD card to be sure about the old data wiped out.
If someone have any suggestions I will be greatful for any tips. I've used custom roms for 2 years, with no problems, just follow the instructions here on forum, but now I'm stuck. Thanks in advance for any help and finally - thanks for all devs for their very good work

Try CyanogenMod 7. If not then run an RUU to return to fully stock. If that doesn't work then its a hardware problem and needs to be repaired
Success is sweet but revenge is so delicious

Unless you are the same fella, the two of you can try and find any common variables. Quite odd that both of you have the same issue around the same time.
http://forum.xda-developers.com/showthread.php?p=36014680
Sent from a dream.

No not the same person very weird. Although my bluetooth doesnt turn on either I also noticed yesterday my Volume buttons have stopped working completly. My DHD is out of warrenty so I have ordered a new mainboard Flex cable also hoping it may fix the WIFI as the connectors for the battery cover are on this (http://www.tmart.com/LCD-Flex-Cable...C-Desire-HD-Inspire-4G-G10-A9191_p161463.html) if it works I will let you know.
Did yours just pack up or was it after a flash or something, Have you tried going back to a previous restore?

Teichopsia said:
Unless you are the same fella, the two of you can try and find any common variables. Quite odd that both of you have the same issue around the same time.
Click to expand...
Click to collapse
Thanks for all the tips. I'm not the guy from the mentioned thread. It's true that my volume buttons also stop working. It happens just one day, when I didn't do anything to my DHD, I don't even install any kind of updates at that time. I've using 4.0.4 blackout for about 6 months, with no problems, everything was working. Then, suddenly wifi stop working, bluetooth also, volume buttons too. Looks as hardware problem to mee but I want to be sure, before spending money to repair it.
I'll keep fingers crossed and hope that flex replacement do the job. Can't wait for the good news.

The main board flex cable did it, wifi has never worked so well, volume buttons too and bluetooth. Very fiddly to install and i will say there is no guarentee it will fix your problem.
I ended up ordering from ebay as tmart took my money then said they had no stock. £28 in the end and dont forget the tools, getting the flash cover off is painful without the correct tool. There is a you tube video on dismantling the phone, good luck.
Sent from my HTC Desire HD A9191 using xda premium