imate has a service number in Australia! Imate.com lied! - JASJAR, XDA Exec, MDA Pro Software Upgrading

I emailed Imate.com on several occasions trying to get a phone number to call in Australia, those butt Monkeys swore that they didn’t have an Australian support number.
I stumbled across the number quite by accident!
IMATE Customer Service: 1300 850 513
they treat us like morons!
OH and beware of global warrenty, they say it in there advertising but its not true!

Related

XDA1, model no. PW10A1

hi
I'm from the states cingular is my carrier I recently purchased Xda model number above from ebay the phone is unlocked. but from what i"ve read without doing my home work first it's a uk rom. so my question will the phone work here in the states? cingular is 1900 band carrier which they own at&t now. or will have to resell the phone. i haven't recieved yet it's like new shape perfect condition the thought didn't cross my mind with difference pw10a1 the states is pw10b1 from what i read. after having uk base a920 motorola i decided to change up i hope i didn't goof can some help me.
dave cruz

imate has a service number in Australia! Imate.com lied!

I emailed Imate.com on several occasions trying to get a phone number to call in Australia, those butt Monkeys swore that they didn’t have an Australian support number.
I stumbled across the number quite by accident!
IMATE Customer Service: 1300 850 513
they treat us like morons!
OH and beware of global warrenty, they say it in there advertising but its not true!

i780 Users who wants to upgrade to wm6.1

well people who upgraded their phones to official wm6.1 went here :
THE SUMMIT SHOPPING COMPLEX SUBANG, LOT 2.77-2.82, 2ND FLOOR, UEP SUBANG JAYA, SELANGOR, Subang Jaya MALAYSIA
Phone: 1800 88 9999
If a i780 user who lives close to here can go there and can upgrade their phones to latest wm6.1.
Request: If you go there can you ask them to have the latest rom.because i called samsung service in turkey and they said that wm6.1 will not be available for turkey and europe.
bashlicam su samsungada ha..
goddamn idiots from samsung.. why the hell are they making it so hard to give out the roms?
the ****ty omnia got released later and has already several updates available.
heeheh
my turkish brother i called samsung service in turkey and they said they will not release wm6.1 but it is already in malaysia!!

What umts frequency does the Docomo xperia arc SO-01C use for 3G?

What umts frequency does the Docomo xperia arc SO-01C use for 3G?
Does it have a sim card slot?
i have been told that it has an sim slot and unlocked by Docomo
can any one approve?
Docomo uses an 800 band, not an 850 band, so it'll most likely not work.
NTT Docomo might operate on the same band, but mobile networks in Japan work in a completely different way. The NTT Docomo SO-01C will not work on any network out of Japan in any way.
the reason i wanted Docomo is because my GF wanted the pink color and is only available in Japan. I have found a Japanese seller that is willing to ship it to me to the U.S. Docomo started offerring free unlocking after April 1st . the phone has a sim slot and i think it will work on any GSM world wide if it was unlocked. but, the thing i wasnt sure about was the 3G issue.
it uses 850/900/1800/1900
not sure yet about umts/hsdpa
i have purchased the phone today and i am waiting for it to arrive. when i get it i will update you guys.
for me i am waiting on the xperia arc LT15a Version , but if the japanese version works i will get it from there also
the device at Docomo store is approximately $600 or 620 usd range without contract.
alsaqr said:
the reason i wanted Docomo is because my GF wanted the pink color and is only available in Japan. I have found a Japanese seller that is willing to ship it to me to the U.S. Docomo started offerring free unlocking after April 1st . the phone has a sim slot and i think it will work on any GSM world wide if it was unlocked. but, the thing i wasnt sure about was the 3G issue.
it uses 850/900/1800/1900
not sure yet about umts/hsdpa
i have purchased the phone today and i am waiting for it to arrive. when i get it i will update you guys.
for me i am waiting on the xperia arc LT15a Version , but if the japanese version works i will get it from there also
the device at Docomo store is approximately $600 or 620 usd range without contract.
Click to expand...
Click to collapse
What is the site you bought it from?
batman_112 said:
What is the site you bought it from?
Click to expand...
Click to collapse
I can't find it. I am in San Diego and 850 should work just fine. With all the issues in Japan I am not sure if the Xperia would get even to Canada/>/
it is from an seller in Japan that happened to have an ebay account, he doesnt sell xperia usually but i managed to get his help
i ordered today and i am waiting for the tracking number
im happy cause ebay has buyer protection.
i just need to make sure everything is perfect before i release his info
About NTT DoCoMo:
It provides 2G
(mova) PDC cellular services on the 800 MHz
band, and 3G FOMA W-CDMA services on the
2 GHz (UMTS2100) and 800 MHz(UMTS800(Band
VI)) and 1700 MHz(UMTS1700(Band IX)) bands.
They use MOVA for 2G and FOMA for 3G, and neither of those techniques are used anywhere out of Japan. If you can, cancel the order, because the Japanese Arc will not work in the US.
Docomo in Japan uses 2100mhz and 800mhz.
The retail box for the SO-01C lists UMTS 1/2/5/6 compatability (2100, 1900, 850, 800). Some websites suggest the SO-01C has UMTS 1/2/5/6/8 compatability. On the other hand, Sony Ericsson Japan simply lists "3G 850mhz/2Ghz" for international roaming.
For what it's worth, the SO-01C device label does not use either LT15i or LT15a codes (which are UMTS 1/8, and UMTS 1/2/5, respectively), but instead "SO-01C".
The only problem I see is that since the SO-01C is identified as "SO-01C" instead of LT15i/LT15a, there is a possibility that you may have difficulty in receiving OTA updates, and that any manual firmware updates for LT15i/LT15a may not work properly.
Edit: Yes, Docomo is FOMA, but FOMA is basically UMTS with a few additional Japan-only features. Historically, FOMA handsets used proprietary software (in addition to carrier lock) which made them difficult to use internationally. But stock Android is built for GSM/CDMA/UMTS (and now 4G/LTE), and not limited only to FOMA. In order to support Japan-only FOMA features on Android, Docomo just uses additional apps (such as SP Mode for messaging). Other FOMA features such as osaifu don't work anyway, because the Arc does not have an NFC chip, or an ISDB-T antenna for 1seg, etc.
Otherwise, basic UMTS voice and packet access should work fine just as long as the phone supports the correct UMTS band, the phone is indeed unlocked, and you have the necessary APN and MMS settings for your carrier.
I'm pretty sure you have to take the phone to a Docomo shop for it to be unlocked.
yes the seller has unlocked it for me at the docomo store.
im not cancelling anything ,this an sony android device and is a bit different from other docomo devices. i will see what happens when i recieve it and let you guys know.
alsaqr said:
yes the seller has unlocked it for me at the docomo store.
im not cancelling anything ,this an sony android device and is a bit different from other docomo devices. i will see what happens when i recieve it and let you guys know.
Click to expand...
Click to collapse
I bet its going to work. Most carrier make their phones to work internationally (at least for the gsm part) if this is unlocked then it should work! Did he pay that $32 to unlock? It said that you need to have an account?
When are you receiving it?
yes i have paid the seller the unlocking fee , but im not sure if he got it for free or paid for it and i dint care since the fee is not that expensive. i paid on Friday and today he said he will ship via EMS. since it is weekend im not sure if they work in japan on sat/sun , i will inform you when i will get it once he gives me a tracking number.
hey guys
this is a japanese online store that proves what i have been saying about the 3G japanese version and that it should work in the usa if it is unlocked.
http://en.item.rakuten.com/riso-sya/243/
check the network section
note: i have not ordered from this site i have ordered from a private seller on ebay
this site has high quality cases and accessories if you are interested
$1156 :O
Sim Free :O
I want one but for half of the price
Well Nimche, sorry buddy but I finally gave in. Just ordered 2 Midnight Blue LT15i's from Handtec. (One for me, one for GF)
Edit: posted in wrong topic.
A few notes here:
1. The phone may be stuck in the Japanese Android Marketplace which means you won't be able to access the same applications in overseas markets. Even when a Japanese Android phone is set to English, the marketplace is still that of Japan, however it may depend on the carrier SIM card.
2. OTA updates take far longer to come out in Japan than in other countries due to the language issue. For example whereas the HTC Desire was updated to Android 2.2 overseas last July (August?) in Japan it wasn't updated until October. In the future, you may have a problem if you try a manual update in light of the Japanese modified OS (whereas OS updates released in other regions are compatible with those languages/builds).
3. Depending on if this seller is trustworthy or not, the phone may have an ESN problem. Unless he paid in full at the time of purchase then he may be locked into a 2 year contract. You can not buy a phone without service in Japan, you must sign a contract even if you cancel it the next day. This may or may not be a problem in your being overseas (probably not).
4. Customer service for the phone must be handled in Japan, thus if there is anything wrong with it you are going to have a problem. In Japan, the buyer must inspect the phone prior to purchase to verify there are no scratches or problems and once the contract is finalized the phone can NOT be returned under any condition. This is quite different from America where you can apparently return the product days or even weeks later simply because you don't like it.
Also, if the seller has terminated the contract then there is no free repair or exchange possible, even in Japan.
5. Packet transmission charges may be calculated at a different rate because you are not using a phone provided by your carrier. In Japan, for example, Docomo has locked smartphone handsets at a maximum charge of around 6,000 yen per month, however if an unlocked phone is used it is treated as a mobile terminal and thus billed at a higher rate of 9,980 yen per month.
TokyoGuy said:
A few notes here:
1. The phone may be stuck in the Japanese Android Marketplace which means you won't be able to access the same applications in overseas markets. Even when a Japanese Android phone is set to English, the marketplace is still that of Japan, however it may depend on the carrier SIM card.
2. OTA updates take far longer to come out in Japan than in other countries due to the language issue. For example whereas the HTC Desire was updated to Android 2.2 overseas last July (August?) in Japan it wasn't updated until October. In the future, you may have a problem if you try a manual update in light of the Japanese modified OS (whereas OS updates released in other regions are compatible with those languages/builds).
3. Depending on if this seller is trustworthy or not, the phone may have an ESN problem. Unless he paid in full at the time of purchase then he may be locked into a 2 year contract. You can not buy a phone without service in Japan, you must sign a contract even if you cancel it the next day. This may or may not be a problem in your being overseas (probably not).
4. Customer service for the phone must be handled in Japan, thus if there is anything wrong with it you are going to have a problem. In Japan, the buyer must inspect the phone prior to purchase to verify there are no scratches or problems and once the contract is finalized the phone can NOT be returned under any condition. This is quite different from America where you can apparently return the product days or even weeks later simply because you don't like it.
Also, if the seller has terminated the contract then there is no free repair or exchange possible, even in Japan.
5. Packet transmission charges may be calculated at a different rate because you are not using a phone provided by your carrier. In Japan, for example, Docomo has locked smartphone handsets at a maximum charge of around 6,000 yen per month, however if an unlocked phone is used it is treated as a mobile terminal and thus billed at a higher rate of 9,980 yen per month.
Click to expand...
Click to collapse
thanks tokyo guy for the info
1- i think the market will work fine , if it doesnt i will flash the LT15i rom
2-for now im ok with 2.3 and if i flash with LT15i , i guess i will do fine
3-the seller has bought the phone full price without a contract
4-even if i bought from anywhere else, the warranty issue wont matter since i am buying from other countries. my x10 never had any issue where i needed a warranty and im hoping the arc will be the same
5-As i said the seller has paid full price and there is no contract and is unlocked for international roaming(policy has changed in docomo after april 1st)
note: i have told the seller that if it doesnt work properly , that i will return it
alsaqr said:
thanks tokyo guy for the info
1- i think the market will work fine , if it doesnt i will flash the LT15i rom
2-for now im ok with 2.3 and if i flash with LT15i , i guess i will do fine
3-the seller has bought the phone full price without a contract
4-even if i bought from anywhere else, the warranty issue wont matter since i am buying from other countries. my x10 never had any issue where i needed a warranty and im hoping the arc will be the same
5-As i said the seller has paid full price and there is no contract and is unlocked for international roaming(policy has changed in docomo after april 1st)
note: i have told the seller that if it doesnt work properly , that i will return it
Click to expand...
Click to collapse
I had a talk with SE USA and they told me that if I buy a product from another country, they will still repair it for a fee.
Good info here.
Nimche said:
I had a talk with SE USA and they told me that if I buy a product from another country, they will still repair it for a fee.
Good info here.
Click to expand...
Click to collapse
ya i fixed my sony laptop that i bought from a different country at sony usa and they accepted it

LG G4 H815 has issues. Send it to LG Taiwan for repairs?

I have an "international" H815 that seems to reboot at random times. A few times simply answering a phone call it caused a reboot. The IMEI says its from Taiwan. It is less that a year old. I am in the US. Do I send it to LG Taiwan for warranty repairs? If yes, has anyone done it? Their web site is in Chinese which I do not speak.
Thanks
Lol same pinch
Lol i am facing same issue if u get it fixed by any means please let me know so i can fix mine too!!:good:
drsatra said:
Lol i am facing same issue if u get it fixed by any means please let me know so i can fix mine too!!:good:
Click to expand...
Click to collapse
Sorting this out but from Canada. I tried customer care, was met with "Phone was not sold here so there is no warranty." Attempting to use social media to get something else done.
I'll update if they reply.
Hey Guys, I have been facing this boot loop since 3rd Jan. I inquired with the service station and they will either change the chipset board of your Phone or give you a new one. My advise is to go for a new one with S/N starting with 510 or above as this problem is with all the LG G4 with S/N starting with 505-509. Am in Oman now and gonna claim my warranty in Dubai.
Where did you buy the phone? What store? In Germany, I can ask the retailer to send the phone in for repairs. The retailer then sends it to the manufacturer/licensed repair workshop. That's because of German warranty law, to which a seller is bound. You might wanna check US law regarding warranty.
Quick update:
I got a response from LG Taiwan
"Dear customer:
Thank you for choosing LG.
Regarding your inquiry. Please contact our service center
We will provide repair services. Thank you!!
Authorized Repair Center :
Tel : (02)2788-1909
Address : 3F., No.6, Ln. 50, Sec. 3, Nangang Rd., Nangang Dist., Taipei City 115, Taiwan (R.O.C.)
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
LG ELECTRONICS TAIWAN TAIPEI CO.,LTD
LG Customer Service Center:0800-89-8899
08:30 - 18:00 in the vacation of 08:30 - 22:00 on ordinary days
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ "
I called the company listed, luckily they had someone who spoke English. Bad news is they said the cost to send the phone in, replace the motherboard and send it back to Canada would be more than the cost to replace the phone. I asked about it being covered under factory warranty and mentioned the e-mail above.. the tech asked me to speak to LG.
Send LG another e-mail with the details of the conversation with the repair center, waiting to hear back from that. Given this experience I think I'm going to give LG Canada another go. In the meantime this G4 is sitting dead on my desk.
This is insane.
Did you have any luck in getting it repaired?
Short answer is no. LG asked me to send the phone to a friend in Taiwan so the friend can assist in the repair.. I can't say I have any friends in Taiwan so I let it go. Bought a Samsung S6 that gave me issues as well then got a handed down iPhone.

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