Screen unlocking during calls - Honor View 20 Questions & Answers

I got my View 20 recently and I'm having a problem with screen unlocking during calls. The speaker is roughly at a 45 degree angle and I think so is the proximity sensor. And it only recognizes objects that are very very close to it. In other words unless I have the phone pressed against my ear (not touching or close to, actually pressed against it) it unlocks the screen during call, the notification panel opens up and I activate things I don't wanna activate... Once just as a test I made a short phone call and I made sure to keep the top of the phone pressed against my ear at all times and somehow it still unlocked the screen and the notification panel was open...
To make things even worse, because the angle is so weird I have to keep the phone lower than I'm used to (or comfortable with) and the bottom of the phone is way below my mouth which is bad too.
It's a real issue and I don't know what I can do to fix it. Please help me.
(And just as a side note I can't believe no one has mentioned this in ANY review - even if the screen doesn't unlock for them, the angle of the speaker is still weird and to hear the sound well you have to hold the phone lower than normally. It IS significant and I have no idea why this hasn't come up in any review or opinion on the internet).

the.real.nps said:
I got my View 20 recently and I'm having a problem with screen unlocking during calls. The speaker is roughly at a 45 degree angle and I think so is the proximity sensor. And it only recognizes objects that are very very close to it. In other words unless I have the phone pressed against my ear (not touching or close to, actually pressed against it) it unlocks the screen during call, the notification panel opens up and I activate things I don't wanna activate... Once just as a test I made a short phone call and I made sure to keep the top of the phone pressed against my ear at all times and somehow it still unlocked the screen and the notification panel was open...
To make things even worse, because the angle is so weird I have to keep the phone lower than I'm used to (or comfortable with) and the bottom of the phone is way below my mouth which is bad too.
It's a real issue and I don't know what I can do to fix it. Please help me.
(And just as a side note I can't believe no one has mentioned this in ANY review - even if the screen doesn't unlock for them, the angle of the speaker is still weird and to hear the sound well you have to hold the phone lower than normally. It IS significant and I have no idea why this hasn't come up in any review or opinion on the internet).
Click to expand...
Click to collapse
Do you have any case on the phone? Sometimes the case may interfere with ur proximity sensor and cause these issues.

Nope, none.

I have the same problem. But without solution yet.

Disable Google smart unlock feature. And check.

It was never enabled.

the.real.nps said:
It was never enabled.
Click to expand...
Click to collapse
Mind to share the screen shot of settings?

miststudent2011 said:
Mind to share the screen shot of settings?
Click to expand...
Click to collapse
Sure, just tell me which screen you want.

Do you have any glass screen protector? I have one and notice that is no cutout for the proximity sensor!

PintasMan said:
Do you have any glass screen protector? I have one and notice that is no cutout for the proximity sensor!
Click to expand...
Click to collapse
The phone came with a preinstalled one but I removed it. No cases, no glasses, just a vanilla phone.

the.real.nps said:
The phone came with a preinstalled one but I removed it. No cases, no glasses, just a vanilla phone.
Click to expand...
Click to collapse
Very strange. Anyway I tryed this glass screen protector and works well.
Use the hicare app to find the problem. Maybe you find a solution.

PintasMan said:
Very strange.
Click to expand...
Click to collapse
What is?
PintasMan said:
Use the hicare app to find the problem. Maybe you find a solution.
Click to expand...
Click to collapse
I just ran all the automatic tests. Didn't find any problems.

I am getting crazy with this issue and also with ghost touches, i got the screen replaced at service centre, but still problem persist
---------- Post added at 11:03 PM ---------- Previous post was at 10:57 PM ----------
I am getting crazy with this issue and also with ghost touches, i got the screen replaced at service centre, but still problem persist

NolanBart said:
I have the same problem. But without solution yet.
Click to expand...
Click to collapse
Sell the Huawei and buy the Galaxy S10 Plus.

varcor said:
Sell the Huawei and buy the Galaxy S10 Plus.
Click to expand...
Click to collapse
thats exactly i am doing

Any other ideas?
Or maybe I just a defective phone? Could other owners of View 20 say if their phones are fine?

It's not a fault... The sensor is on the top of the device instead of the front/screen so it happens... Poor design choice that's all.

Same problem noticed since day 1, found also no solution yet.
very disappointing.

ngagephone said:
It's not a fault... The sensor is on the top of the device instead of the front/screen so it happens... Poor design choice that's all.
Click to expand...
Click to collapse
Yeah, except it's not pointed upwards, it's pointed at a roughly 45 degree angle, so it should still work more or less fine. Maybe less fine than forward-facing sensor but still ok. And I doubt that thousands (millions?) of people who bought that phone experience the same problems and no one has mentioned it yet.

I'm on the second view 20... Sent first one back as I didn't like the warmish tint on the screen... Second one has a much cooler tone... Both do this with calls and my brother also has a view 20 and he has the same issue... Mine was from Amazon and he got his from carphone warehouse.

Related

Flashlights on the bottom of the display

Hey guys,
I want to know, if you have such "flashlights" on the bottom of your screen, too.
Just on the bottom - on top of mine everything is allright.
I ask myself if this is a reason to swap the device due to garantee reasons.
Look at the picture and pls. vote.
edit: I have the flashlights permanent - even if the lights of the 3 capazitive buttons is off
Shizophren said:
Hey guys,
I want to know, if you have such "flashlights" on the bottom of your screen, too.
Just on the bottom - on top of mine everything is allright.
I ask myself if this is a reason to swap the device due to garantee reasons.
Look at the picture and pls. vote.
Click to expand...
Click to collapse
That's light from the Capacitive button Backlights, you should only really see it once the screen just unlocks.
Not always, if it bothers you- Return it, that simple.
I have the lights permanent. Even if the 3 capazitive lights are off!
Shizophren said:
I have the lights permanent. Even if the 3 capazitive lights are off!
Click to expand...
Click to collapse
Well that's backlight bleed, just get it replaced.
I have it too
I spoke with an HTC Support Manager at their North American headquarters this morning and they are advising me that this is normal. They apparently designed the display to have these lights to make the viewing angles better and to make the display easier to see in direct light or sunlight.
It's a new technology, so I am told.....
I have the same issue, only noticed it recently. Not sure if it's enough to warrant getting it replaced. Do all people have this? Noticeable when there is colour (ore so on white) on the screen, not when on a black screen.
Dont have the "flashlights" on any color. not even on white.
Should get a replacement if it annoys you..
It's normal. You can see them all the way around the screen if you look hard enough. It's barely noticeable even at just the right angle. You can get it replaced but I wouldn't expect it to be much different. The people in this thread saying they don't have them probably just don't notice. It's a very subtle thing.
they vary between devices but they exist in one way or another
i don't find it hard to believe that these assist view angles
hamdir said:
but they exist in one way or another
Click to expand...
Click to collapse
I must have gotten the only issue free One X HTC ever built.

[Flex] Wondering if I should get my HOX replaced

Last night while using the phone I noticed this slight clicking sound from the bottom right corner of the screen (touch-sensitive panel). So I kept pressing it and I wasn't hallucinating, its there. Also figured the sound also comes when I press the bottom right or bottom center edge of the phone. The creaking sound isn't loud but its noticeable when I hold the phone in specific angles and while typing if haptic feedback is on, I think the vibration also makes it happen(weird)
So except for this my HOX is fine and am wondering if I should get it changed.
Are there any long term effects to this? I'm starting to just ignore the sound and trying not to make it happen purposely
Depends, does it make the sound when you're using it normally? If it does I would consider swapping it, although you said everything else was fine.
If on the other hand, it makes the sound if you hold it in a certain way and push unusually hard then I would say stop intentionally pushing it in a weird way and use it properly.
People have been complaining about "screen flex" along the side of the phone when they push on the edge and run their fingers along the side. Want to get rid of the screen flex when you push the edge of your phone and move your finger along it? STOP PUSHING THE EDGE OF YOUR PHONE!!!
Just remember that some phones have had screen flickering, yellow marks and even scratches under the screen, you may not be as lucky as your were the first time if you choose to swap it.
what you described is not flex even, most mobile devices have a creak some where
Flex should mean the screen is literally loose to warrant an exchange
rob9 said:
Depends, does it make the sound when you're using it normally? If it does I would consider swapping it, although you said everything else was fine.
Click to expand...
Click to collapse
The only time I've noticed this sound while using the phone is during haptic feedback from typing on the keyboard. I switched haptic feedback off to save battery and for this 'problem'
If on the other hand, it makes the sound if you hold it in a certain way and push unusually hard then I would say stop intentionally pushing it in a weird way and use it properly.
Click to expand...
Click to collapse
I did reduce pushing it intentionally since last night after figuring it might mess it up more.
People have been complaining about "screen flex" along the side of the phone when they push on the edge and run their fingers along the side. Want to get rid of the screen flex when you push the edge of your phone and move your finger along it? STOP PUSHING THE EDGE OF YOUR PHONE!!!
Click to expand...
Click to collapse
Yea after I got mind-f***ed I did press the edge a lot to be sure.(we humans ...) But now am controlling myself to not press the edge and use it normally.
Just remember that some phones have had screen flickering, yellow marks and even scratches under the screen, you may not be as lucky as your were the first time if you choose to swap it.
Click to expand...
Click to collapse
Exactly why am thinking hard if I should get mine replaced. Another reason being I'll be leaving UAE(got the phone here) for good in a week and if by chance I do get a defective unit I'll waste a lot of time.
I'm not gonna play around with the edge anymore haha.
hamdir said:
what you described is not flex even, most mobile devices have a creak some where
Flex should mean the screen is literally loose to warrant an exchange
Click to expand...
Click to collapse
Yes you're right a lot of electronics and gadgets have creaking parts. Mostly the ones made outa plastic though. Does your HOX creak too?
death__machine said:
Yes you're right a lot of electronics and gadgets have creaking parts. Mostly the ones made outa plastic though. Does your HOX creak too?
Click to expand...
Click to collapse
my first flexed bad (soft one pressure, loose) on the left side, although i loved it so much because it had the much more dense yellowish sharp screen
second hox had a bad coating and slight flex on the left side, also hot pixels
third HOX my current is perfect, the screen is rigid on all sides expecially left and right, but it creaks if its around 50degree hot on two out of the four corners, very very slight creaks and only happens if it test it intentionally, it has the acer white screen with visible pixel grid, so the first hox screen i miss so much
im saying don't replace for a little reason bro it will be a bumpy ride, if the screen is loose then ok, you can see it by testing for light bleed in a dark room or if its physically moving
I think my screen is perfect. I can't figure how you're suggesting I test it, but pressing along the edges with slight pressure doesn't cause any change in the screen. The pixels are all good and no flickering. I think its a yellowish screen and not the bluish one.
How do you find out what LCD brand is on your HOX?
death__machine said:
I think my screen is perfect. I can't figure how you're suggesting I test it, but pressing along the edges with slight pressure doesn't cause any change in the screen. The pixels are all good and no flickering. I think its a yellowish screen and not the bluish one.
How do you find out what LCD brand is on your HOX?
Click to expand...
Click to collapse
there is a guide somewhere on how to check the LCD
anyway it sounds perfect dont get rid of it!
Hmm I don't think I'll get it changed, I love it too much . Just have to get used to the occasional/random creak/click sounds from the device.

HTC ONE X screen ripple

Hi all.
I returned my black HOX last week because of the screen ripple thing (when you run your finger down the sides of the screen) also the screen seemed to be a tad loose just like so many people have reported on here. So phones4U sent me a white one, I have received it and its worse than the black one now I don't even have to apply any pressure to get the screen ripple. What should I do? should I just put up with the fault or should I change to another phone s3 etc.
Cheers eze
eze2410 said:
Hi all.
I returned my black HOX last week because of the screen ripple thing (when you run your finger down the sides of the screen) also the screen seemed to be a tad loose just like so many people have reported on here. So phones4U sent me a white one, I have received it and its worse than the black one now I don't even have to apply any pressure to get the screen ripple. What should I do? should I just put up with the fault or should I change to another phone s3 etc.
Cheers eze
Click to expand...
Click to collapse
Return it and tell them its a known issue (they should know)
ask for a tested device or enforce a newer batch
SH248 on awards are good
latest SH25 and HT25 seems good
loose screen is a known defect, slight screen ripple on outer edges pressure is normal unless its acting badly
hamdir said:
Return it and tell them its a known issue (they should know)
ask for a tested device or enforce a newer batch
SH248 on awards are good
latest SH25 and HT25 seems good
loose screen is a known defect, slight screen ripple on outer edges pressure is normal unless its acting badly
Click to expand...
Click to collapse
This one is serial SH24, I have literally just had the screen flicker now to, so this phones is defo a faulty one. So the slight screen ripple is normal, I would say my old black one was normal because you had to apply a bit of pressure for the ripple to appear but this white one aint normal. Anyway I have just got of the phone with phones4u and I have managed to arrange to do an exchange in store.
eze2410 said:
So the slight screen ripple is normal.
Click to expand...
Click to collapse
SH23SW, no ripple.
normal is under bit if pressure
I've had two SH25's.
First one had no screen ripple at all but the screen was loose in left bottom corner. I could feel it moving, clicking etc. The backlight was also bleeding from that corner. I returned it and the second one has screen ripple everywhere with light pressure, has a dead pixel and the screen is loose on both sides.
I'm waiting for this one to be replaced. Beginning to wish I wasn't so fussy with the 1st one.
Every HOX will do it under pressure but it shouldn't do it if pressed lightly mines does it but I don't really care as I ain't going to rub sides with a dark screen??
Sent from my HTC ONE X using XDA
sherl645 said:
I've had two SH25's.
First one had no screen ripple at all but the screen was loose in left bottom corner. I could feel it moving, clicking etc. The backlight was also bleeding from that corner. I returned it and the second one has screen ripple everywhere with light pressure, has a dead pixel and the screen is loose on both sides.
I'm waiting for this one to be replaced. Beginning to wish I wasn't so fussy with the 1st one.
Click to expand...
Click to collapse
you second hox was defected due to the extra ripple and the first hox was defected due to screen loose
you should expect a defectless hox where the screen is rock rigid and fit on all sides and only slight ripple under pressure to the outside edges
I know, going to hold out for a perfect one now.
On this one you can see a small red light in the top left behind the screen when you are on a call, is this normal? I didn't notice it on the last one.
Ronan
sherl645 said:
I know, going to hold out for a perfect one now.
On this one you can see a small red light in the top left behind the screen when you are on a call, is this normal? I didn't notice it on the last one.
Ronan
Click to expand...
Click to collapse
normal its the light sensor
i have ripple screen at edge too
is there a way to fix it by mysefl?
hamdir said:
normal its the light sensor
Click to expand...
Click to collapse
I dont think he means that, I had that on my original one its the notification led bleeding through the side of the screen and the case, caused by the screen not being glued correctly.
HT25 here and ripples do occur in the middle of the screen with very light pressure. when i press "send" button on SMS app i get a ripple in the middle of the screen. WTF????
I am rooted at this point and not sure if I should screw around with it. What do you guys think?
MadRed said:
HT25 here and ripples do occur in the middle of the screen with very light pressure. when i press "send" button on SMS app i get a ripple in the middle of the screen. WTF????
I am rooted at this point and not sure if I should screw around with it. What do you guys think?
Click to expand...
Click to collapse
calm down, if it is something u can live with, just forget ahout it. or else, any hardware faults is still covered by warrenty
sent from my CHARRED ONE X~ and click THANKS if I helped.
Kevin Ma said:
calm down, if it is something u can live with, just forget ahout it. or else, any hardware faults is still covered by warrenty
sent from my CHARRED ONE X~ and click THANKS if I helped.
Click to expand...
Click to collapse
I will visit AT&T store and see what can be done. I am still under 30 days.
06/28/12
SH23LW flow-less
MadRed said:
I will visit AT&T store and see what can be done. I am still under 30 days.
Click to expand...
Click to collapse
And also in the wrong forum. Tegra3 One X here.
BenPope said:
And also in the wrong forum. Tegra3 One X here.
Click to expand...
Click to collapse
Screen is a screen, so i don't see a difference which forum it is.
MadRed said:
Screen is a screen, so i don't see a difference which forum it is.
Click to expand...
Click to collapse
lol, true, just see what happens, no one that works at cellphone shops would actually boot into hboot to check ir warrenty, and either way, it should be covered
Sent from my HTC One X using Tapatalk 2
@Op, there are many threads about screen issues already.
Why you don't take a little time to search instead of opening a new thread.
http://forum.xda-developers.com/showthread.php?t=1611294&highlight=screen+ripple

In call screen keeps coming on?

Hey guys. My brother just got this phone and is having some issues. .. He's coming from Lumia 922.. So it shouldn't be too hard to impress him .. right? Well so far he has gone into airplane mode every call he's taken because the screen won't sleep and his cheek toggles to airplane mode. Is there any setting to help this? I want to give him a chance to like this phone, but if you can't even comfortably make a call without worrying about accidentally bumping the button maybe he needs to trade it ...
Any advice would be appreciated.
Does he have a screen protector on it? Sometimes those mess with the proximity sensor and makes the screen stay on.
Sent from my SCH-I605 using Tapatalk 4
I have a somewhat similar issue. I returned my first phone because I thought the proximity sensor wasn't working. I would be speaking on the phone, press my face to the screen and then would hear an ear shattering beep and then then phone would switch to speaker phone. This happened several times. I did have a screen protector on the phone but removed it. It continued even after I removed the protector.
I swapped the phone for a new one and all was fine for the first several days. Yesterday the problem started again. And, no, no screen protector this time.
I've noticed this with this phone, as well. I have a screen protector, but it doesn't cover the proximity sensor. That's in the metal above the screen, I doubt anyone's screen protector would affect it.
Sometimes when my face is literally pressed against the phone, and by proxy the proximity sensor, the screen still comes on and I can see it out of the corner of my eye. While it happened occasionally with my other phones, this has happened more in the week and a half I've had this phone than a couple months with the others. I think it might be a defect in the model if others are having this issue.
I've also had it turn on the speakerphone for no reason even when it's pressed against my face. Don't know if that's part of the issue or not.
IceDragon59 said:
I've noticed this with this phone, as well. I have a screen protector, but it doesn't cover the proximity sensor. That's in the metal above the screen, I doubt anyone's screen protector would affect it.
Sometimes when my face is literally pressed against the phone, and by proxy the proximity sensor, the screen still comes on and I can see it out of the corner of my eye. While it happened occasionally with my other phones, this has happened more in the week and a half I've had this phone than a couple months with the others. I think it might be a defect in the model if others are having this issue.
I've also had it turn on the speakerphone for no reason even when it's pressed against my face. Don't know if that's part of the issue or not.
Click to expand...
Click to collapse
Well it's nice to hear that I am not the only one having this issue, but frustrating that I am too. . If anyone finds settings or a solution let me know. . It's definitely annoying.
Must be a limited issue. Haven't heard of this from anyone I know and I have yet to have the issue.
I think I may have figured out my problem. I had an "el cheapo" TPU case (http://www.ebay.com/itm/Transparent...r-for-HTC-One-2013-M7-Accessory-/330949139388) on the phone. Today I put 3 different callers on speakerphone & mute simultaneously. Took the case off and haven't had a problem since.

Yellow spot on Display

Hi,
did anybody has this? (see Picture)
Its on the bottom of the screen. I just noticed it while browsing a website in landscape mode.
That may be glue. And I hope it is not a similar problem OnePlus One owners are facing.
pulsarvp said:
That may be glue.
Click to expand...
Click to collapse
Hm, but where? Obviously not on the front Between the Glas and the Display itself?
But,i will check this again when the phone gets warm....
This happens to LCD panels, it could be a one off due to heat etc, or it could be the sign of a faulty panel.
whopper_g said:
Hm, but where? Obviously not on the front Between the Glas and the Display itself?
But,i will check this again when the phone gets warm....
Click to expand...
Click to collapse
If it is glue, it cam be solved, by putting the phone under UV light or under the sun for some time, and it will go away. Google it.
If this does not solve your problem, look for a replacement.
pulsarvp said:
If it is glue, it cam be solved, by putting the phone under UV light or under the sun for some time, and it will go away. Google it.
If this does not solve your problem, look for a replacement.
Click to expand...
Click to collapse
Sound plausible.
Will try it today. Thanks for the Tipp!!!
Cheers
hi did you ever get this problem fix because i having the same problem with my g3 please help
ronqaldflow said:
hi did you ever get this problem fix because i having the same problem with my g3 please help
Click to expand...
Click to collapse
No i didnt Need to. It just disappeard in ist own.
Die you check all previous posts? There are some good tipps you could try...
thx but i looked every where i cant find any other related post and can please tell me like how many day it took to disappeard thx
ronqaldflow said:
thx but i looked every where i cant find any other related post and can please tell me like how many day it took to disappeard thx
Click to expand...
Click to collapse
Hm. A couple of days I think. But I can't tell you exactly. It just disappeard after a while.
I'm pleased yours disappeared. Mine which is identical in both the place and shape has been on my G3 since I got it back in July.
It still gets darker the longer you have heat build up on the screen and when it's cooled down its faint again.
i dont have the same luck as you guys mine are getting bigger and darker i think i have a bad lcd DAMN i really love this phone.
Same issue here. Same color, same location, same size. Mine is invisible when the phone is cool. But when the phone heats up, the yellow is very visible.
Sorry guys, I forgot to come back here with an update.
Mine eventually disappeared last week after nearly 3 months.
I believe it is the glue.
Someone told me to try leaving the phone under UV lighting. I left mine in direct sunlight for when it was not being used. Seemed to cure it in a few days.
yellow spot all of a sudden!
I've updated my phone to lollipop v20e a couple of days ago. Today I noticed this little yellow spot in my phone. Coincidence or not I began to use NFC TAGS early this morning, can this be related using the NFC TAGS and having this function enabled?
yellow screen marks
I bought my LG G3 on the 20/07/14 and after 5 months of use I have a long yellow thick line across the top left of the screen. What makes this even more concerning is my cousin bought the same handset a week before me and his now also has a thick yellow line on the screen. There is nothing you can do to get rid of it and it is more pronounced against a white background.Looks more like screen burn. Both my cousin and I have contacted LG and we are having to send our handsets to them for repair.
I have never experienced this issue with any other handset i have owned. I was unhappy that i had the issue but even more pi$$ed off that my cousin has the same thing happening which tells me either it was a huge coincidence or that these things are not fit for purpose and more and more will be going wrong in the near future.
My handset has been well cared for and never dropped. I am a moderate user so this was even more of a surprise. While the LG is getting repaired I am using my Sony z2 work phone as my personal for now and I don't think I will be swapping back when I get my LG back.
Good luck to anyone who has this issue. My concern is the same thing will happen again and then it will be my problem as it will be outside of warranty.
Juan
i have it too in the up-right corner of the screen and it doesn't disappear... it just get darker with hot screen and softens when it cools down
Left-top corner
I also experiencing this issue for 2 months now. its a strip. and its getting longer day by day. once i tried screen burn app and 8 hours continuously screen on resulted in heated display. then, when i press that line temporary it disappears. so obviously its the glue. i'll try the direct sunlight thing. hope it'll resolve this case. it's really annoying
Thanks for the tips :fingers-crossed:
manups4e said:
i have it too in the up-right corner of the screen and it doesn't disappear... it just get darker with hot screen and softens when it cools down
Click to expand...
Click to collapse
After 6-7 months of usage, same thing, in same place (upper right corner, don't dissapear - only getting bigger and darker on hot screen).
Took my phone to local warranty service, and after 1 week got call from this service - they told me, that service is REJECTED, because phone had physical damage! (WTF?!?!?!?! i haven't dropped it, and there is no crack's/spots of damage on phone!).
After telling them all this, and proposed that it may be glue, or faulty LCD/Overheat - they told me that LCD have crack from back side (?!?!?!LOL!?!?!?!).
Now i'm stuck deep in *ss, and don't know even what to do....
Anyone of you got solution to this problem?
Maybe contacting LG representives directly will help to solve this case?
10x.
help!!! direct sunlight?? kindly put the instructions pls

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