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So my brother needed a new phone badly and he went out and switched to sprint (from verizon) and got a galaxy s2 today. I know the galaxy s3 is coming out in 15 days.
Now as far as I see, Sprint has a 14 day return policy for the phones. Do you think there's any way he would be able to return the phone in 14 days and get the galaxy s3 the next day?
The tricky part is that he's switched from verizon, so if he returns the phone, I don't know if he can still keep the wireless plan or is eligible for a new phone. Does anyone have experience with what happens if you sign up for a new plan but then keep the plan and just return the phone? Are you still eligible for discounts on the phone then? I could give him an old touch pro 2 to keep the account active for a couple of days if needed.
Thanks for any tips.
iivisionii said:
So my brother needed a new phone badly and he went out and switched to sprint (from verizon) and got a galaxy s2 today. I know the galaxy s3 is coming out in 15 days.
Now as far as I see, Sprint has a 14 day return policy for the phones. Do you think there's any way he would be able to return the phone in 14 days and get the galaxy s3 the next day?
The tricky part is that he's switched from verizon, so if he returns the phone, I don't know if he can still keep the wireless plan or is eligible for a new phone. Does anyone have experience with what happens if you sign up for a new plan but then keep the plan and just return the phone? Are you still eligible for discounts on the phone then? I could give him an old touch pro 2 to keep the account active for a couple of days if needed.
Thanks for any tips.
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Well the policy is 14 days. And the day he got it counts as day 1. And if you return it within the 3rd day they will credit back the activation fee. If you return after the 3rd day (4-14) they will stick you with the activation fee. Also if the reason that he is returning it is just because he wants the gs3 they might charge him with a $35 restocking fee. As soon as he returns the device the reset the upgrade .So my advice is to return asap if he is still within the 1-3 days. And the only way for him to keep his number and plan is to activate the extra TP2 that you said you have. Hopefully this helps
Sent from my SPH-D710 using xda premium
Hey!
I have some experience with this, and I can tell you (at least, again, from my experience) that Sprint will let you do something like that... if you switch the phone on the same day.
I think if you call in advance, maybe they'll make some leeway for you, or at least explain what you can do. But sorry, I don't know about whether or not you can return the phone and then wait, and pick it up.
However, for me, on the 13th day following my contract extension I was able to replace an Evo 3D for an E4GT, no problems at all.
Also... maybe you can exchange for a pre-order? That's just a thought...
Thanks for the replies so far. In all honestly, that Galaxy S 3 will be mine! lol. So if the upgrade gets reset I can have him activate my old palm treo or the touch pro 2 and then once he gets the galaxy S 3 I'll just pay him the 35 bucks if need be. He will then get my galaxy S2, so nothing lost on his end.
why didn't he just go to walmart and get a cheap pay-as-you-go phone for $40 to tie him over until the s3 is available? would've been cheaper than the mess he got himself into.
cnstarz said:
why didn't he just go to walmart and get a cheap pay-as-you-go phone for $40 to tie him over until the s3 is available? would've been cheaper than the mess he got himself into.
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He needs the phone for business and he was actually just planning on keeping the Galaxy S2. So it's technically me making things complicated because I think the upgrade is going to waste getting an S2 instead of S3.
You can do it. The thing is you or him needs to exchange one device for the other at the moment in the grace period. But not return it and stay without a phone till SGSIII arrive. Good luck.
Sent from my SPH-L710 using Tapatalk v2.1.3
iivisionii said:
Thanks for the replies so far. In all honestly, that Galaxy S 3 will be mine! lol. So if the upgrade gets reset I can have him activate my old palm treo or the touch pro 2 and then once he gets the galaxy S 3 I'll just pay him the 35 bucks if need be. He will then get my galaxy S2, so nothing lost on his end.
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Wait so this thread is about you wanting an s3 and talking your brother who had to have a phone and got one he probably likes since the s2 is one of the best phones ever made(imho) and now you want to cost ALL OF US INCLUDING YOURSELF IN THE LONG RUN MORE MONEY? Dang..... thats worng and I hope with all sinceraty your brother returns his s2 and keeps his s3 for himself.
if you dont think you are costing us money by waisting a completley good device that will have to be sold to asurion then wait until the next hike in sprints prices ex: TEP goes to $11 next month we have it good with unlimited data but since sprint customers try to cut so many corners the company is being forced to find ways to make up the money...... and I already know you dont care bout coporate america blahblahblah, we'll see when your in the "omg I cant believe sprint is charging me for this now thread"
Again these are my opinions so take it for what its worth
sorry to rant
Omar04 said:
You can do it. The thing is you or him needs to exchange one device for the other at the moment in the grace period. But not return it and stay without a phone till SGSIII arrive. Good luck.
Sent from my SPH-L710 using Tapatalk v2.1.3
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I'm not sure if i exactly understand what you are saying. The grace period is 14 days, but the new phone comes in 15 days.
My plan is to go on the 20th (the 14th day of the grace period) and tell them he doesn't want to keep the galaxy s2, but wants to keep the plan. Then I will have thenm activate a treo or TP2 that I have laying around in lieu of the gs2, wait until the next day or two when the GS3 is out (he will have to use the treo for a day or two) and have him purchase the GS3 at that time.
Crossing my fingers and hoping that works.
BigRitz said:
Wait so this thread is about you wanting an s3 and talking your brother who had to have a phone and got one he probably likes since the s2 is one of the best phones ever made(imho) and now you want to cost ALL OF US INCLUDING YOURSELF IN THE LONG RUN MORE MONEY? Dang..... thats worng and I hope with all sinceraty your brother returns his s2 and keeps his s3 for himself.
if you dont think you are costing us money by waisting a completley good device that will have to be sold to asurion then wait until the next hike in sprints prices ex: TEP goes to $11 next month we have it good with unlimited data but since sprint customers try to cut so many corners the company is being forced to find ways to make up the money...... and I already know you dont care bout coporate america blahblahblah, we'll see when your in the "omg I cant believe sprint is charging me for this now thread"
Again these are my opinions so take it for what its worth
sorry to rant
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I appreciate your opinion. However, I am not doing anything outside of Sprint's own limitations. They have a 14 day grace period for you to try out the phone. I will end up paying 35 dollars likely for returning the galaxy s2 as well. The whole purpose of the 14 day grace period is if you change your mind. I am more informed on the subject than my brother and have convinced him that the galaxy s2 was not a good choice when the s3 is coming out. I believe that is a legitimate reason to return the S2 and get the S3
iivisionii said:
I appreciate your opinion. However, I am not doing anything outside of Sprint's own limitations. They have a 14 day grace period for you to try out the phone. I will end up paying 35 dollars likely for returning the galaxy s2 as well. The whole purpose of the 14 day grace period is if you change your mind. I am more informed on the subject than my brother and have convinced him that the galaxy s2 was not a good choice when the s3 is coming out. I believe that is a legitimate reason to return the S2 and get the S3
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OK not gonna start a war w you bout this but if that were the case they wouldn't ding the sales rep who sold you your device when you exchanged it, even worse if it is 3rd party you lose you comish all together. The policy is so if you are absolutely unable to learn a device or it does not fit into your lifestyle such as work or things of the sort, it not put in play so we can test a device or borrow for 2 weeks bottom line weather you believe it or it straight up coat the company money period and if we dont preserve what we have it will be gone.
Again these are my opinions
Nuf said glw whatever u do
BigRitz said:
OK not gonna start a war w you bout this but if that were the case they wouldn't ding the sales rep who sold you your device when you exchanged it, even worse if it is 3rd party you lose you comish all together. The policy is so if you are absolutely unable to learn a device or it does not fit into your lifestyle such as work or things of the sort, it not put in play so we can test a device or borrow for 2 weeks bottom line weather you believe it or it straight up coat the company money period and if we dont preserve what we have it will be gone.
Again these are my opinions
Nuf said glw whatever u do
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I take no offense to your post and understand your stance on it. I was not aware that the representative loses their commission if the item is returned, but that does make sense considering that sprint did not make any money on it. Considering that fact, I can try to return to the same representative when purchasing the galaxy s3 to minimize his loss at the very least.
Won't work, you have to do a direct exchange within the 14 days. If you return it, they'll cancel the account which will cancel his number. If you "activate a treo in the mean time", his 14 days is still running, meaning he'll be out of luck come the 15th day. Best bet is to call customer care to see if they will let you pre-order the S3 and use a temp phone in the mean time.
Should have waited one more day.
EDIT: As long as you exchange the device, the rep still makes commission for the activation. If you outright return it, they get charged back for it.
Sunsparc said:
Won't work, you have to do a direct exchange within the 14 days. If you return it, they'll cancel the account which will cancel his number. If you "activate a treo in the mean time", his 14 days is still running, meaning he'll be out of luck come the 15th day. Best bet is to call customer care to see if they will let you pre-order the S3 and use a temp phone in the mean time.
Should have waited one more day.
EDIT: As long as you exchange the device, the rep still makes commission for the activation. If you outright return it, they get charged back for it.
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Thanks for the tip. Although I don't understand why he wouldn't be able to keep the phone line without keeping the phone. I guess they are linked? Would he be able to just activate another sprint line without purchasing a phone and just transfer the line over to there?
I think I'll just have to go down to Sprint with him soon and figure all this out. In the end if we can't do it it's not a huge loss. The GS2 is and will still be an awesome phone. It would just be awesome to have the latest and greatest
He can return the phone completely on last day then buy the SGSIII when it comes out. Or just return the SGSII ina week then get another phone to reset his 14day period
Shoulon said:
He can return the phone completely on last day then buy the SGSIII when it comes out. Or just return the SGSII ina week then get another phone to reset his 14day period
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Click to collapse
Exchanging does not "reset" the 14 day guarantee. If you exchange on day 14, that's the phone you're stuck with.
on a somewhat related note, you only get one exchange during that 14-day period so be sure to choose the exchange wisely.
So after all of that my brother decided to stay with Verizon because he wasn't happy with the wireless service on sprint. No new phone...
Sent from my SPH-D710
Apparently bit too late but still may be someone will use this info.
I was due for upgrade last year in july when EVO 3D came out.
I had a Samsung Moment and I used my upgrade to get EVO 3D.
Back than it was 30 days grace period.
I kept EVO 3D for about 2 weeks and couldn't get used to it. So I returned it to Sprint and went back to my Samsung Moment.
My account has been reset and money has been refunded except for $35 restocking fee.
It all happened in July.
6 months later in December I used my upgrade to get SGSII.
So if you have account and you return the phone you still keep the number and contract. At least it's true for upgrades.
iivisionii said:
Thanks for the tip. Although I don't understand why he wouldn't be able to keep the phone line without keeping the phone. I guess they are linked? Would he be able to just activate another sprint line without purchasing a phone and just transfer the line over to there?
I think I'll just have to go down to Sprint with him soon and figure all this out. In the end if we can't do it it's not a huge loss. The GS2 is and will still be an awesome phone. It would just be awesome to have the latest and greatest
Click to expand...
Click to collapse
Just to clarify things yes the number and the ESN from whatever device you have at that time are linked. If you return the device you cannot keep the line open as it will not have a valid ESN attached to it.
The below is long but I wanted to provide all the details of my last Verizon Customer Support issue and how I resolved them
VZW messed me up last year. My son had an M7 that was purchased new in 2012 under the subsidy for a 2 year contract extension. When he was eligible for an upgrade I took it to the nearest VZW store and I got the M8 using his upgrade. They asked me if I wanted Edge on the new M8 and since I change phones often, I went on Edge.
Unknown to me at that time they had done the upgrade wrong. They should have simply upgraded the M7 to the M8 on my son's number then switched the phone to my number. Easily done as I have done it many time before. Instead, they put both my son's M7 and my M8 on Edge. The only saving grace was they were not charging anything monthly for the M7
After getting my M9 I realized no return label was sent with the M9. After several days of phone calls I was told to go to my local VZW store to return it. That is 25 miles away but I drove over anyway as I wanted to ensure the M8 went back.I I waited for 20 minutes for someone to help me (even though 4-5 employees were milling about BS'ing) and was told "We can't take it back in store if you ordered online". I was LIVID. Another 2 calls to VZW and I was able to get a return label.
Then I went to get my son's phone on Edge. The CSR told me to go to the local store. I told her they were jerks and would give me a hard time as it said my son was not eligible to Edge up until 2016! They called the store and cleared it all up, supposedly.
By this time I was so angry, I sent a nice email from my company email (I'm an exec in a large insurance company) to the president of my VZW in my region. I explained my entire saga and provided my account number and contact number. I then headed off the VZW store. Again, they took my name when I walked in and there were 2 people being helped and 4 employees milling around. No biggie, my son needed time to pick out his new phone. 20 minutes later he decided on the S6 Edge. It took another 10 minutes for someone to approach us. I explained the issue and gave him the M7 to return. This is where the fun starts....
He looks at the phone and says "Does this even charge?" My son said "Yes, it charges fine". There were a few minor cosmetic scratches on the bottom but the back, and glass were PERFECT. It had been in an Otterbox with a MIME protector on it. It was also only about 6 weeks old as the original stopped charging and it was replaced under Assurion protection with a refurb phone. Most likely, the minor scratches on the bottom were there as my son is VERY careful with is phone. The VZW salesman, let's just called him "jerk", says "I doubt we can take this". I explained the situation and even provided the receipt when I paid 199 for the phone back in 2012 and technically, I should not even have to return it.
He disappeared for about 15 minutes and then I got a call from Verizon Executive Support concerning my email to the NE regional president. My son looked all scared as the jerk came out and told him "There is no way your getting a new phone today!". My 17 year old looked and me and I said "Don't worry Mike, we are walking out of here with a new phone!". The jerk looked me straight in the eye and said "No, you won't". I had the phone on speaker so the VZW executive support could hear. She then asked me which store I was at and I asked the jerk for the store number. "Why do you want that?" I said "Because I'm on the phone with VZW Corporate Executive Support" he said "Sure you are, our store number is xxxxxx". She overheard this whole exchange.
The Executive support put me on hold and said she was going to call the store manager. Within 10 minutes the manager was RUNNING out of the back shaking my hand and telling me how sorry he was. I told him that the jerk needed some serious coaching on this customer service skills and that he needs to dress more appropriately (High top expensive basketball shoes wide open, shirt 1/2 tucked in and 1/2 out), While he is kissing my a*s, Verizon Executive supports calls to say, I needed to return the M7, I would get an S6 Edge and she would not only credit me for the 199 but give me another M8 as I DID NOT have to return the M8 which is why I never got a return label!
I then said I was not really even happy with the M9 as the Camera was still weak and there were no major differences between the M8 and M9. So she told me to upgrade to whatever phone I wanted and just give the manager the M9 as it was only 10 days ago when I bought it. She even waived the 35 restocking fee. I thanked her and she sent me a text with her name and direct number.
I told the jerk to simply activate the phones and not do anything else. "I can transfer all your stuff". I said "Nope, already taken care of, just please activate both phones and let me get out of here". He didn't say another word until he handed me the bag with the phones and with a disgusted looks said "Have a nice day" I responded "You too and as I walked away I turned back at him and said "I told you!"
So now my son as an S6 Edge, I have a Note Edge, I gave my wife the new M8 to replace her old M7 and the M7 is going up on eBay now.
The point to this story is when you are treated poorly, you don't have to throw up your hands. Do some research, find someone in the C-Suite of a company and send a very nice email. All you need to is fine the naming convention and the domain. Since all public company's must list their executives, getting their email is usually pretty easy if you are at all Internet savvy. Don't ever pay money for these addresses. You can find them for free. C-Suite executives almost always have high level CSR's that can do almost anything for you. I have used this so many times and the only time it didn't work was with Comcast. No matter who I sent an email to they never had anyone follow up. Guess what, Comcast is gone and will never be in any of my homes again, EVER.
Glad to hear everything was taken care of. The Verizon store I go to has taken pretty good care of me.
Mike,
Excellent to hear that you have your phone issue resolved. Sorry to hear that you had to move from the M9... but now that you have used both: how do they compare?
I had the messaging error 65535 class 3 and had to reset my phone (M9). The Tier 2 support agent monitored my phone hit 115 degrees and had me power it off. We then reset it again and it did it again... he said to go to a corporate store and exchange it. The exchange went smooth; they started off saying, "I don't know if we can exchange it, no gold," etc... . With much less headache, I am on my second M9. (I have the Silver...)
Daniel
Mike02z said:
The below is long but I wanted to provide all the details of my last Verizon Customer Support issue and how I resolved them
VZW messed me up last year. My son had an M7 that was purchased new in 2012 under the subsidy for a 2 year contract extension. When he was eligible for an upgrade I took it to the nearest VZW store and I got the M8 using his upgrade. They asked me if I wanted Edge on the new M8 and since I change phones often, I went on Edge.
Unknown to me at that time they had done the upgrade wrong. They should have simply upgraded the M7 to the M8 on my son's number then switched the phone to my number. Easily done as I have done it many time before. Instead, they put both my son's M7 and my M8 on Edge. The only saving grace was they were not charging anything monthly for the M7
After getting my M9 I realized no return label was sent with the M9. After several days of phone calls I was told to go to my local VZW store to return it. That is 25 miles away but I drove over anyway as I wanted to ensure the M8 went back.I I waited for 20 minutes for someone to help me (even though 4-5 employees were milling about BS'ing) and was told "We can't take it back in store if you ordered online". I was LIVID. Another 2 calls to VZW and I was able to get a return label.
Then I went to get my son's phone on Edge. The CSR told me to go to the local store. I told her they were jerks and would give me a hard time as it said my son was not eligible to Edge up until 2016! They called the store and cleared it all up, supposedly.
By this time I was so angry, I sent a nice email from my company email (I'm an exec in a large insurance company) to the president of my VZW in my region. I explained my entire saga and provided my account number and contact number. I then headed off the VZW store. Again, they took my name when I walked in and there were 2 people being helped and 4 employees milling around. No biggie, my son needed time to pick out his new phone. 20 minutes later he decided on the S6 Edge. It took another 10 minutes for someone to approach us. I explained the issue and gave him the M7 to return. This is where the fun starts....
He looks at the phone and says "Does this even charge?" My son said "Yes, it charges fine". There were a few minor cosmetic scratches on the bottom but the back, and glass were PERFECT. It had been in an Otterbox with a MIME protector on it. It was also only about 6 weeks old as the original stopped charging and it was replaced under Assurion protection with a refurb phone. Most likely, the minor scratches on the bottom were there as my son is VERY careful with is phone. The VZW salesman, let's just called him "jerk", says "I doubt we can take this". I explained the situation and even provided the receipt when I paid 199 for the phone back in 2012 and technically, I should not even have to return it.
He disappeared for about 15 minutes and then I got a call from Verizon Executive Support concerning my email to the NE regional president. My son looked all scared as the jerk came out and told him "There is no way your getting a new phone today!". My 17 year old looked and me and I said "Don't worry Mike, we are walking out of here with a new phone!". The jerk looked me straight in the eye and said "No, you won't". I had the phone on speaker so the VZW executive support could hear. She then asked me which store I was at and I asked the jerk for the store number. "Why do you want that?" I said "Because I'm on the phone with VZW Corporate Executive Support" he said "Sure you are, our store number is xxxxxx". She overheard this whole exchange.
The Executive support put me on hold and said she was going to call the store manager. Within 10 minutes the manager was RUNNING out of the back shaking my hand and telling me how sorry he was. I told him that the jerk needed some serious coaching on this customer service skills and that he needs to dress more appropriately (High top expensive basketball shoes wide open, shirt 1/2 tucked in and 1/2 out), While he is kissing my a*s, Verizon Executive supports calls to say, I needed to return the M7, I would get an S6 Edge and she would not only credit me for the 199 but give me another M8 as I DID NOT have to return the M8 which is why I never got a return label!
I then said I was not really even happy with the M9 as the Camera was still weak and there were no major differences between the M8 and M9. So she told me to upgrade to whatever phone I wanted and just give the manager the M9 as it was only 10 days ago when I bought it. She even waived the 35 restocking fee. I thanked her and she sent me a text with her name and direct number.
I told the jerk to simply activate the phones and not do anything else. "I can transfer all your stuff". I said "Nope, already taken care of, just please activate both phones and let me get out of here". He didn't say another word until he handed me the bag with the phones and with a disgusted looks said "Have a nice day" I responded "You too and as I walked away I turned back at him and said "I told you!"
So now my son as an S6 Edge, I have a Note Edge, I gave my wife the new M8 to replace her old M7 and the M7 is going up on eBay now.
The point to this story is when you are treated poorly, you don't have to throw up your hands. Do some research, find someone in the C-Suite of a company and send a very nice email. All you need to is fine the naming convention and the domain. Since all public company's must list their executives, getting their email is usually pretty easy if you are at all Internet savvy. Don't ever pay money for these addresses. You can find them for free. C-Suite executives almost always have high level CSR's that can do almost anything for you. I have used this so many times and the only time it didn't work was with Comcast. No matter who I sent an email to they never had anyone follow up. Guess what, Comcast is gone and will never be in any of my homes again, EVER.
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Click to collapse
.This is close to what happened to me. I got on VZW chat and asked them a crap load of questions...like what port in required meant. and if i qualified, and etc etc. I told them what I wanted and they said I could do it. They said I could get $100 credit for recycling ANY smart phone...So I asked if a phone that WORKED and all buttons worked, but had a cracked screen would still qualify and he said as long as the phone is usable. So I took it into a VZW store to get the M9 and they told me I was wrong about EVERYTHING. I spent a total of 6 hours on chat (I assumed the wait times for all the replies were so they could get the right answer). I was so furious. They told me that I had to give them my M8 (which I got off contract from my sister) because I was upgrading early on edge. I told them that I could easily go to ATT and they will pay my 130 dollar cancellation fee and get the M9 from them. Then a Supervisor said that I can't get the 200 credit (100 for new edge activation, and 100 for recycling any smartphone), but she WOULD let me keep the M8 and upgrade early. I said lemme think about it. After thinking about it I was like nahhhhhh. SO I called. I immediately asked for a manager....the first level lady said well let me know what happened and what you're looking to happen and let me see if I can help. SO long story short she let me keep my M8, told me to get a cheap craigslist phone and she will give me a 100 credit for that. I said that isn't enough. I spent a total of 9 hours now, and I want you to get as close to that 200 credit as possible. SO she gave me 40 dollar account credit. So I got 140-used phone on craigslist. I have thought about going to the Note 4 but I probably wont because I don't think its worth a 100 dollars more.
Rezound qualifies for $100
Sent from my HTC6525LVW using XDA Premium 4 mobile app
Icyman said:
Rezound qualifies for $100
Sent from my HTC6525LVW using XDA Premium 4 mobile app
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EVERY VZW Smartphone in "Good working condition" qualifies for $100. The M7 was $150, and M8 was $200. However, I didn't want to give them my HTC M8 for 200, when I could prob sell it for $250. I might still give VZW my M8 if it doesn't sell on Swappa in time. (I'm moving overseas).
danblade said:
Mike,
Excellent to hear that you have your phone issue resolved. Sorry to hear that you had to move from the M9... but now that you have used both: how do they compare?
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Thanks Dan!
Now that I have had the Note Edge for 3 days, I like it a lot. The camera is FAR superior to the the M9. Perfromance is pretty close. The M9 has an Octo core processer with 4 running at 1.5 and 4 running at 2.0. The Note Edge has a Quad core proc but runs at 2.7 Ghz.
I like that I can swap batteries in the Note Edge and I like the Gear S watch which I also purchased. I like the bigger screen of the Edge as well as the edge functionality.
All that being said, there was really NOTHING wrong with my M9. It was fast but it's not really fair to compare directly to Note as they are really different animals. The only real comparison is with the Camera. The Edge Camera BLOWS AWAY the M9 camera but a firmware patch may address the M9 camera issues.
I do suspect it will be much more difficult to get root for the Note Edge but I've come to realize that I'm just a crack flasher and spend a TON of time just flashing ROM's and very rarely gain anything.
One other negative for the Note Edge is it is still running 4.4.4 where the M9 runs Lollipop. I hear 5.0.1 is rolling out now for the Note Edge but knowing VZW, it will probably take 3 more months.
While I don't the M9 at the corporate store in Queens Center Mall,Queens NY. I had similar issues like you that is why because of those reps at that store I might never upgrade with verizon, and if I do I will never do it at any corp/3rd party store.
Originally posted by MikeO2z
"I do suspect it will be much more difficult to get root for the Note Edge but I've come to realize that I'm just a crack flasher and spend a TON of time just flashing ROM's and very rarely gain anything."
HAHA! I am feeling that too, Thanks for saying it!
Mike02z said:
Thanks Dan!
Now that I have had the Note Edge for 3 days, I like it a lot. The camera is FAR superior to the the M9. Perfromance is pretty close. The M9 has an Octo core processer with 4 running at 1.5 and 4 running at 2.0. The Note Edge has a Quad core proc but runs at 2.7 Ghz.
I like that I can swap batteries in the Note Edge and I like the Gear S watch which I also purchased. I like the bigger screen of the Edge as well as the edge functionality.
All that being said, there was really NOTHING wrong with my M9. It was fast but it's not really fair to compare directly to Note as they are really different animals. The only real comparison is with the Camera. The Edge Camera BLOWS AWAY the M9 camera but a firmware patch may address the M9 camera issues.
I do suspect it will be much more difficult to get root for the Note Edge but I've come to realize that I'm just a crack flasher and spend a TON of time just flashing ROM's and very rarely gain anything.
One other negative for the Note Edge is it is still running 4.4.4 where the M9 runs Lollipop. I hear 5.0.1 is rolling out now for the Note Edge but knowing VZW, it will probably take 3 more months.
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Tbh, the Note 4 Camera is somewhat better then my M9, but I do think the M9 will get fixed eventually. But I think that it still wont perform as good as the cameras that have optical image stab. The G3 even took better pics. I was blown away when i saw my friends G3 when holding my M9 next to it. Saying that though, unless I get the G3, I won't have a better device. My opinion is that the Note Edge, S6, S6 Edge are far from better devices (overall) then the M9.
I don't see any problem stated in the first post... None, at all. You did not have edge on both, if you were not getting charged. It would have been cheaper short term and long to do edge if you had at the time 10 gigs, or now, 6 gigs of data. I also see no point in using your son's upgrade in the first place unless you simply always get the new phone and he gets the hand me downs, which edge makes irrelevant. In which case your line was still eligible for both 2 year or edge. Did you skip a whole paragraph of actual problem? Lots of confusion as to the reason you went to the store for an online order and why that was an issue in the first place.
If You skipped a paragraph about edging up and turning in the phone on your sons line instead of yours for whatever reason, then it all makes sense. Ask for a printed return label, send in. If a store took the edge-up turn in, then your account would have been charged a non-return fee since there is no link in the systems between self serve and in store. But in that case, then it seems you got mad for no reason at all and no blame with your carrier... Which would make no sense to blab on the internet about.
Mike02z said:
The below is long but I wanted to provide all the details of my last Verizon Customer Support issue and how I resolved them
VZW messed me up last year. My son had an M7 that was purchased new in 2012 under the subsidy for a 2 year contract extension. When he was eligible for an upgrade I took it to the nearest VZW store and I got the M8 using his upgrade. They asked me if I wanted Edge on the new M8 and since I change phones often, I went on Edge.
Unknown to me at that time they had done the upgrade wrong. They should have simply upgraded the M7 to the M8 on my son's number then switched the phone to my number. Easily done as I have done it many time before. Instead, they put both my son's M7 and my M8 on Edge. The only saving grace was they were not charging anything monthly for the M7
After getting my M9 I realized no return label was sent with the M9. After several days of phone calls I was told to go to my local VZW store to return it. That is 25 miles away but I drove over anyway as I wanted to ensure the M8 went back.I I waited for 20 minutes for someone to help me (even though 4-5 employees were milling about BS'ing) and was told "We can't take it back in store if you ordered online". I was LIVID. Another 2 calls to VZW and I was able to get a return label.
Then I went to get my son's phone on Edge. The CSR told me to go to the local store. I told her they were jerks and would give me a hard time as it said my son was not eligible to Edge up until 2016! They called the store and cleared it all up, supposedly.
By this time I was so angry, I sent a nice email from my company email (I'm an exec in a large insurance company) to the president of my VZW in my region. I explained my entire saga and provided my account number and contact number. I then headed off the VZW store. Again, they took my name when I walked in and there were 2 people being helped and 4 employees milling around. No biggie, my son needed time to pick out his new phone. 20 minutes later he decided on the S6 Edge. It took another 10 minutes for someone to approach us. I explained the issue and gave him the M7 to return. This is where the fun starts....
He looks at the phone and says "Does this even charge?" My son said "Yes, it charges fine". There were a few minor cosmetic scratches on the bottom but the back, and glass were PERFECT. It had been in an Otterbox with a MIME protector on it. It was also only about 6 weeks old as the original stopped charging and it was replaced under Assurion protection with a refurb phone. Most likely, the minor scratches on the bottom were there as my son is VERY careful with is phone. The VZW salesman, let's just called him "jerk", says "I doubt we can take this". I explained the situation and even provided the receipt when I paid 199 for the phone back in 2012 and technically, I should not even have to return it.
He disappeared for about 15 minutes and then I got a call from Verizon Executive Support concerning my email to the NE regional president. My son looked all scared as the jerk came out and told him "There is no way your getting a new phone today!". My 17 year old looked and me and I said "Don't worry Mike, we are walking out of here with a new phone!". The jerk looked me straight in the eye and said "No, you won't". I had the phone on speaker so the VZW executive support could hear. She then asked me which store I was at and I asked the jerk for the store number. "Why do you want that?" I said "Because I'm on the phone with VZW Corporate Executive Support" he said "Sure you are, our store number is xxxxxx". She overheard this whole exchange.
The Executive support put me on hold and said she was going to call the store manager. Within 10 minutes the manager was RUNNING out of the back shaking my hand and telling me how sorry he was. I told him that the jerk needed some serious coaching on this customer service skills and that he needs to dress more appropriately (High top expensive basketball shoes wide open, shirt 1/2 tucked in and 1/2 out), While he is kissing my a*s, Verizon Executive supports calls to say, I needed to return the M7, I would get an S6 Edge and she would not only credit me for the 199 but give me another M8 as I DID NOT have to return the M8 which is why I never got a return label!
I then said I was not really even happy with the M9 as the Camera was still weak and there were no major differences between the M8 and M9. So she told me to upgrade to whatever phone I wanted and just give the manager the M9 as it was only 10 days ago when I bought it. She even waived the 35 restocking fee. I thanked her and she sent me a text with her name and direct number.
I told the jerk to simply activate the phones and not do anything else. "I can transfer all your stuff". I said "Nope, already taken care of, just please activate both phones and let me get out of here". He didn't say another word until he handed me the bag with the phones and with a disgusted looks said "Have a nice day" I responded "You too and as I walked away I turned back at him and said "I told you!"
So now my son as an S6 Edge, I have a Note Edge, I gave my wife the new M8 to replace her old M7 and the M7 is going up on eBay now.
The point to this story is when you are treated poorly, you don't have to throw up your hands. Do some research, find someone in the C-Suite of a company and send a very nice email. All you need to is fine the naming convention and the domain. Since all public company's must list their executives, getting their email is usually pretty easy if you are at all Internet savvy. Don't ever pay money for these addresses. You can find them for free. C-Suite executives almost always have high level CSR's that can do almost anything for you. I have used this so many times and the only time it didn't work was with Comcast. No matter who I sent an email to they never had anyone follow up. Guess what, Comcast is gone and will never be in any of my homes again, EVER.
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Was this a corporate store? I'm a manager at Verizon and I would have fired that idiot right there.
seshaz said:
Was this a corporate store? I'm a manage at Verizon and I would have fired that idiot right there.
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Yes. It was a VZW Corporate store. I typically use the VZW Corporate srore near my second home. They are MUCH better but they did mess up my original M8.
Mike02z said:
Yes. It was a VZW Corporate store. I typically use the VZW Corporate srore near my second home. They are MUCH better but they did mess up my original M8.
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That's wild, not even sure how they were able to f it up that bad in the system lol. You must have got a super special rep
coolbluedab said:
I don't see any problem stated in the first post... None, at all. You did not have edge on both, if you were not getting charged. It would have been cheaper short term and long to do edge if you had at the time 10 gigs, or now, 6 gigs of data. I also see no point in using your son's upgrade in the first place unless you simply always get the new phone and he gets the hand me downs, which edge makes irrelevant. In which case your line was still eligible for both 2 year or edge. Did you skip a whole paragraph of actual problem? Lots of confusion as to the reason you went to the store for an online order and why that was an issue in the first place.
If You skipped a paragraph about edging up and turning in the phone on your sons line instead of yours for whatever reason, then it all makes sense. Ask for a printed return label, send in. If a store took the edge-up turn in, then your account would have been charged a non-return fee since there is no link in the systems between self serve and in store. But in that case, then it seems you got mad for no reason at all and no blame with your carrier... Which would make no sense to blab on the internet about.
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First, When I used my son's upgrade back in March of 2014 his phone SHOULD NOT have been put on Edge. It was a subsidized phone that was eligible for upgrade. I used his upgrade to get my M8 as he was happy with the M7. So he would not be eligible for an upgarde until 3/2016 BUT it said he was on Edge. After I used his upgrade, I went on Edge but that had nothing to do with his plan. I should have returned the M8 when I preordered the M9 but they did not send me a return shipping label. I was told to go into ANY Verizon corporate store and they would take it. I drove ~15 miles one way for no reason as the store said they could not take the phone back after being told that was the ONLY way to get the phone back.
Then I spent hours on the phone trying to send my M8 back BEFORE I got charged for it. The reason I never got a return label was they didn't want the M8 back. Even though on Edge. No idea why. I finally got a shipping label and retrned the M8 but was then told by Executive Customer Support there was no need to retrun it. They also said the original store made a mitake and while my son's phone had a new upgrade date of 3/2016, It should never have been out on Edge.
My beef was that I could not get a stratight answer from the CSR's at VZW. It was then that I sent an email to the regional preseident that covers my state. Why I got to upgrade my son's phone early was that they knew I had been told that I could upgrade that. They had the converstaions between me and the CSR's. While technically not eligible for an upgrade, they took the M7 back and let him go on Edge and returned my M8 and gave me a 199 bill credit for getting it wrong in the first place.
Yes, Edge is great for people like me who change phones every year but there was no Edge when we purchased the M7's and I had 5 in my family. No one likes to upgrade except me so I used to take all their upgrades as I'm the one who pays the bill but now Edge makes that a moot point.
When I went on the VZW web site it clearly stated that BOTH my son's line and mine WERE ON Edge even though I was not paying anything for the M7.
OK, so you have a beef with your closest Verizon store reps, and basically traded almost all your HTC One phones in and moved to Samsungs. (You have no M9 to speak of...) Why is this in the HTC One M9 Forum Section?
WorldOfJohnboy said:
OK, so you have a beef with your closest Verizon store reps, and basically traded almost all your HTC One phones in and moved to Samsungs. (You have no M9 to speak of...) Why is this in the HTC One M9 Forum Section?
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because he is trying to encourage us to switch our m9s for samsungs
Let me put on record, that my Note 7 has been awesome, not a single problem, unlike other posts I've seen here and around the net, my battery life has been AMAZING! Like 3 1/2 hour convo on the phone last night and only suffered a 10% battery drain amazing, I have yet to see this phone go below 49% after a full days use (work and using it at home to watch videos and surf the net.)
UI has snagged here and there but quickly fixes itself and the battery hasn't even remotely gotten warm during charging (Charge all night at home on Samsung Fast Charger Wireless Stand and the few times I've charge at work for a few minutes, its been on the original non fast Samsung charge disc) and it hasn't gotten even warm with a chunk of Gear VR play (Decided to lay low on the VR play since the recall though lol) so needless to say, I'm loving the Note 7, its sad to see anyone else have a different experience.
With that being said, I don't want to push it, as far as I'm reading it seems there doesn't exactly have to be a warning sign for the battery to just go up in flames, and I guess if I don't have to I'm not gonna chance it happening. And when Samsung said within a week or 2 the replacements would be available I was all about holding on to it in the meantime, but it seems that the replacements aren't gonna be ready in that time frame. And I'd prefer not to burn my house down lol.
So my question is to anyone who had to exchange their Note 7 at Best Buy, I know we have to deal directly with whoever we purchased the Note 7 from and I'm sure I'm not the only one who grabbed mine at Best Buy on launch day.
Did they do an exchange and are they offering a "Loaner" phone?
According to AT&T whom I just spoke with, they stated that Best Buy SHOULD exchange my device and give a Loaner Phone like an S7 Edge or something to use in the meantime, and if they don't then I need to call AT&T on the phone and have the Best Buy employee speak directly to the AT&T rep ... sounds simple right? Well anyone who has ever dealt with BB knows they are usually hard to deal with, and I've read posts stating that some BB stores were pretending like they didn't even have a recall notice and denying the customers Note 7.
So i figured before I waste my time and come within inches of wanting to choke out a blue shirt from pure frustration, I'd see if anyone here has had success in exchanging their Note 7 for a LOANER phone, that when once the new Note 7 batch arrives we can swap back out?
Thanks for any help!
Here is their Note 7 recall webpage (which will be handy when you bring the Note 7 into their brain dead staff who'll have no clue)
http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994
Exchange current Galaxy Note7 device with a new Galaxy Note7 (when product becomes available).
Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7-specific accessories with a refund of the price difference between devices.
Return your Note7 and receive a full refund.
3 options, but no loaners.....
I have two Note 7s purchased and i'm waiting for restock before doing battle with them.
Itchiee said:
Here is their Note 7 recall webpage (which will be handy when you bring the Note 7 into their brain dead staff who'll have no clue)
http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994
Exchange current Galaxy Note7 device with a new Galaxy Note7 (when product becomes available).
Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7-specific accessories with a refund of the price difference between devices.
Return your Note7 and receive a full refund.
3 options, but no loaners.....
I have two Note 7s purchased and i'm waiting for restock before doing battle with them.
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Yeah, I read that prior to posting, But AT&T assured me they will offer me a loaner, but again anyone who's dealt with BB knows that they run rogue and do their own thing, and AT&T has always been disconnected from how BB runs. But I'm in the same boat as far as just keeping it, I love the phone and just want to get a new certified one and move on to enjoying it for what it is, I'd do a loaner and have a new phone to play with if the process was gonna be smooth, but it NEVER is with BB. lol you said it perfect ... "doing battle with them" every time I deal with them i leave the store mentally and physically drained, and yet they keep getting me back in because of the damn pre-order promotions they always have ...
Yeah same but I also like just going into some place and buy something instead of waiting around for delivery. The AT&T people may be trolling you tho..... Since BB does not say loaner it's hard to say cause they all run rogue of store policies. I would... Give the cell area a preemptive call and ask for the manager and ask him directly. Also as a primer to make sure they are aware that they are still involved in this process and not tell you deal with Samsung. I've been reading all I could about this soap opera and seen someone say that their BB did give them a loaner, again, going against the grain (and no way to confirm internet statements at times).
Our Notes are running fine, last all day long, and have no user installed battery drain or lag.
Keep us (me) posted.... I'll do the same when it comes time.
Itchiee said:
Yeah same but I also like just going into some place and buy something instead of waiting around for delivery. The AT&T people may be trolling you tho..... Since BB does not say loaner it's hard to say cause they all run rogue of store policies. I would... Give the cell area a preemptive call and ask for the manager and ask him directly. Also as a primer to make sure they are aware that they are still involved in this process and not tell you deal with Samsung. I've been reading all I could about this soap opera and seen someone say that their BB did give them a loaner, again, going against the grain (and no way to confirm internet statements at times).
Our Notes are running fine, last all day long, and have no user installed battery drain or lag.
Keep us (me) posted.... I'll do the same when it comes time.
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Agreed, I think a call ahead to BB is the first step. But even that is a 50/50 shot of BS lol.
But yeah, I am the same way, i don't like dealing with the mail if I don't have to. Packages get lost or kicked around or stolen or get held at a FedEx or UPS location over the weekend sometimes. So I just prefer to walk into a store and leave with the product in hand, and BB seems to really be the only place to do that outside dealing with the carrier stores, it just comes at a cost lol. But the same frustrations can be said for reps at the AT&T corporate stores. It's a no-win situation really.
But I've also read mixed reviews on BB about the whole recall process so far, some had no issues, some got no where, so I figured I'd ask for some advice ahead of time. Worst case scenario I'll just keep enjoying my Note 7 until the new stock comes in ... lol which isn't a bad option.
But again thanks for the help man, i appreciate it and I'll def post up how this venture plays out, maybe it'll help someone like me looking for answers.
At Best Buy there no loaner phone. The exchange to Edge or S7 is permanent and the full return might not be available anymore. What they want you to return will vary from store to store.
BestBuy is not giving a temp phone. They are either giving you a full refund, or you move to the S7 or S7 Edge or wait to get a new Note7 when that comes available.
honestly, I wonder if us in the US will wind up getting replacements, because if Samsung isolates the batteries to the Exnyos models, they most certainly wont recall the US market Snapdragon ones.
SeanK_ said:
BestBuy is not giving a temp phone. They are either giving you a full refund, or you move to the S7 or S7 Edge or wait to get a new Note7 when that comes available.
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Right, the problem is, I'm not sure I can get the transaction completely reversed through best buy then walk into an AT&T and have them give me a loaner phone, since I reversed the upgrade at best buy.
Pretty sure you'll be stuck at your temp phone.
Sent from my Nexus 6P using Tapatalk
SeanK_ said:
Pretty sure you'll be stuck at your temp phone.
Sent from my Nexus 6P using Tapatalk
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Exactly
I purchased my Note 7 from Best Buy on Aug. 19 via an AT&T Next trade-in of my Note 5. On Sep. 4, I returned the Note 7 to Best Buy under the recall. They coordinated with AT&T and then sent me over to a nearby AT&T store to get my interim phone (S7 Edge). I now have the option of either keeping the S7E or exchanging it for the N7 when the new ones are available.
(As for that choice: the S7E and the N7 are both great, though I like the N7 slightly better. So I'm planning to exchange--unless the N7's sound/vibration-feedback-lag problem still hasn't been fixed by then, in which case I'll keep the S7E instead.)
http://forum.xda-developers.com/att-note-7/help/intermittent-ui-feedback-lag-t3449831
Best Buy is sending out emails that pretty much state their webpage... just to add to the thread and hope you guys receive too.
They mention "getting registered for a new Note7" so *sigh* i'm going to pay them a visit tomorrow and see if they even know they have this list.
Registered at lunch at my Best Buy in Whitehall PA. They are handling it similar to preorders. Has a registration process etc. You will basically get a preorder email once your registered and then it's first come first serve to those registered as they come in. They stated Staten Island, some NYC and New Jersey Best Buys got their replacement shipments today and that they are assuming we will get ours locally in a day or so.
Just passing on the info
Sent from my SM-N930V using XDA-Developers mobile app
So, stopped by my local Best Buy and spoke to the mobile manager who stated that all I needed to do was go to that BB Note7 page and enter my email address and that's it. Once they arrive I'll be notified and I can exchange. He said possibly next week but who knows for sure.
Sent from my SM-N930P using Tapatalk
Dmac1984 said:
Right, the problem is, I'm not sure I can get the transaction completely reversed through best buy then walk into an AT&T and have them give me a loaner phone, since I reversed the upgrade at best buy.
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I returned my Note 7 to Best Buy, then went to an AT&T store to get an interim S7 Edge. Best Buy was on the phone with AT&T for an hour working out the details. Then it took another hour for the AT&T store manager to call headquarters to work out the remaining details. But it did happen, at least in this instance.
Went to Best Buy and told them I wanted to exchange. Took my order, gave me a pre order reservation form and also received an email confirming the order was placed like any other order. Said new shipments were imminent (I won't hold my breath) gave me back my phone and said to exchange when new phone arrives. We'll see how it goes. They did mention the Sept 30 date but the form doesn't. Believe me, I will request full refund if that date isn't met.
Not sure if this was the correct procedure BB is supposed to follow but as I said as 9/30 approaches I'll just ask for an immediate refund.
Sent from my Nexus 6P using Tapatalk
Went in there today and pre order.
Sent from my SM-G930T using XDA-Developers mobile app
I returned my note 7 a week ago. You think I can get a loaner now?
GripR said:
Went in there today and pre order.
Sent from my SM-G930T using XDA-Developers mobile app
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Pre-order a replacement? So if I don't swap to a loaner or don't go into a bestbuy I won't get a call for a replacement? I put my email on their website to be notified as few days ago also.
I am going to try to find a phone number or a email address for somebody with some real power at Samsung and/or Sprint. Here's why
If I turn in my Samsung note 7 and get say a S7. 1) Samsung really doesnt loose anything. A S7 cost about the same as a Note 7 and probably cost the same as the s7 to make which is way less than what they sell it for. 2) I paid off y note 4 to get my 7... so now when the S8 and/or note 8 comes out I will still owe 1 years worth of payments on what ever phone I have at that time. Why should I have to shell out when it was Samsung that screwed up. At that rate Samsung gets all of their money for the S7 and gets more money because I got the S8. Somebody needs to take this up with Samsung and the carriers. If I find some contact information I will
Why not just get a refund?
Sent from my iPhone using Tapatalk
Agreed, I'm on att next, which works for me because I always grab the newest phone. So why should I have to guve this phone back, get locked into "last year's model" (yes i know it didnt come out last year) that I purposely didn't grab when it came out, and miss the next new option, like the s8 when this is the phone i chose to give my s6 edge + up for, sure as hell not gonna grab another s6 edge + and pay it half off again after i paid off half the last one and turned it in for this phone.
I feel like i should be able to skip to the s8 when it drops if i want to, as long as i get a samsung phone in place of my note 7 they should do a temp contract to allow us to upgrade early. Honestly id rather just keep the Note 7 and upgrade to tge Note 8 next year as planned, aside from the s6 edge +, I dont really care for the S series, I'm a note guy and have been since the note 1. But because of all of this i gotta use my upgrade to get an "old" phone I passed over? Because i highly doubt ATT is gonna send my half paid off S6 Edge + back, so I'm basically phoneless.
At this pouny im thinking about just buying a cheap samsung outright to use, i dont want to lose Gear S3 capabilities whenever that drops, so I'm stuck with Samsung until the next upgrade, ill let my VR collect dust if i have to, but I'm patiently waiting for that S3, grabbing another brand phone or like OnePlus3 just isnt an option. Samsung or bust.
vilasman said:
I paid off y note 4 to get my 7... so now when the S8 and/or note 8 comes out I will still owe 1 years worth of payments on what ever phone I have at that time.
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The very reason why I paid off my Note 4 (I only had a few more payments left anyways) rather than trading it in as an upgrade is so I would be able to keep the Note 4 and use it as backup if necessary (I know it defeats the purpose of plans like ATT's Next, but I like to keep what I own and regard those plans similar as the old 2 year contracts). If I decide to return the Note 7, I will go back to my Note 4 to avoid being stuck or owing another year of payments on a phone that I don't want to begin with. Why not do the same? Get a refund on your Note 7 and go back to the 4 for a few months?
I gave my 4 to my mom. I'd rather fight with Sprint and Samsung than take something back from my mom
I'm in the same situation. My wife and I had the Moto x 2014. We got the note 7 and like a day later a cat knocked hers off the counter and shattered the screen. I thought of buying a cheap phone for her and both of us waiting it out for at least the S8 edge, but then I don't know what will happen to the deal I got for the geat s2 or the freebies from Samsung. There has Been absolutely nothing from either at&t or Samsung. I haven't gotten an email or text. Nothing. So is this phone really being recalled? Are they waiting to see if people will flock to trade it in before they offer anything? I would love to get a loaner s7 and then be able to upgrade within the next year. That to me sounds fair, given the bull**** everyone has gone through. But I don't want to be stuck with an already six month old phone. I love this phone an honestly it breaks my heart a little to part with it. The only reason I will is because of updates and possibly no warranty. I don't believe I'm at risk for fire.
That's where im at. If they can say i can upgrade to the new note or whatever next August, id do it in a heartbeat. Until then, im fine with this.
Verizon canceled what I owe on my payments for my Note 7, which made my account available for upgrade. So I upgraded and selected an S7 Edge. I assume once they receive my Note 7 back in the mail I will receive a refund on the taxes I paid for the Note 7 and another $25 credit.
ATT will reset the upgrade cycle as well.
ryant35 said:
Verizon canceled what I owe on my payments for my Note 7, which made my account available for upgrade. So I upgraded and selected an S7 Edge. I assume once they receive my Note 7 back in the mail I will receive a refund on the taxes I paid for the Note 7 and another $25 credit.
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Yeah but once you upgraded (or rather, downgraded), you lost your upgrade for when the S8 or another device comes out, that's a bit what the OP was after I'd think. Once you change to another phone on a plan, your plan will reset.
svache said:
Yeah but once you upgraded (or rather, downgraded), you lost your upgrade for when the S8 or another device comes out, that's a bit what the OP was after I'd think. Once you change to another phone on a plan, your plan will reset.
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I am month to month with an unlimited data plan, if I pay off my phone ( & sell on craiglist) I can upgrade.
Here with bell in canada you go back to where you were before you started your contract. so if you had none, you will be switched to a month to month plan meaning off contract.
ryant35 said:
I am month to month with an unlimited data plan, if I pay off my phone ( & sell on craiglist) I can upgrade.
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Ahhh ok, forget what I said lol
Guess I could do the same, but I'm not 100% on paying 600-700 for an older device :/
And All ACC refunded that were purchased from verizon for your note 7. IF YOU PURCHASE ANOTHER SAMSUNG PRODUCT TO REPLACE.
Anyone else get this? Still not sure its worth wasting the upgrade at this point..
It's already been posted in recall threads.
The only thing tied to 10/19 is the free overnight shipping. If that matters with many phones not being available till Nov, Dec.
Nioceee
Great idea, but there is no way for me to return my note 7. The store will not take it.
Verizon rep1 said to call Samsung for a box.
Samsung said to call Verizon for a box.
Verizon rep2 said the box will be delivered in 3-5 days (already passed).
So I have a phone I have been charged for that I cannot return. I told them I am not paying for a phone you will not arrange for me to return. They said they will not disconnect my service for not paying that equipment fee. I dont know how much I believe them on that one.....
Upgraded to a 7 plus almost 2 weeks ago and still have not received this $25 credit or full refund.. or even a box to return a note 7.. instead i went back to the store and got denied twice.. I even video recorded the manager denying me that way i have physical evidence if something was to go down terribly to us consumers or me for that matter...
Use this to your advantage.. i am now sitting on a $900 phone for just basically paying the tax of the device and 1 month on the INSTALLMENT plan..
My main device is the iPhone 7 plus and i use it as a hot spot for my note 7 ... the power of two is wonderful