My fingerprint sensor stopped working. I've done a factory reset, tried playing with it, but nothing. Anyone have any ideas? When I tried to call sprint, they told me to do an insurance claim. I'm not paying $150 when i just paid $225 as a down payment for the phone 3 weeks ago. Any ideas? Help me out guys...
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How long have you had the phone? If it's been less than 14 days you can simply exchange it from the store you bought it is there is no physical damage.
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When you break you glass screen for the evo and have t.s.p. insurance, I think its called that .. thought it was 35 $ to fix.Sprint telling me 100$
Thanks,
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Sprint doesn't fix the broken screens for $35 anymore. They did that for a month or two and then stopped. $100 is your deductible to get your phone replaced via Asurion (the company that insures your phone).
rugedraw said:
Sprint doesn't fix the broken screens for $35 anymore. They did that for a month or two and then stopped. $100 is your deductible to get your phone replaced via Asurion (the company that insures your phone).
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IF you have insurance on the phone.
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Thank..my luck its a 100,could be worse i guese if I didn't have insurance at all..
Thanks again
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H-Man 38 said:
Thank..my luck its a 100,could be worse i guese if I didn't have insurance at all..
Thanks again
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Its cheaper if you don't use insurance, but you gotta buy the parts and install them yourself. So it's a double-edged sword.
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If I ever drop my phone I will get replacement for phone not screen only. Reason - had situation in past when dropped phone and board get damaged after which phone start having reception issues. Does anyone think about possibility that something else may be damaged too and you wont know until you pay those $100 for screen? But again that's just me.
I had my phone fixed (broken glass) by a sprint store, no insurance, for $35 on April 5th.
$100 just for a screen? That's nuts. That's the amount I payed for my phone when it was on sale.
Screens can still be repaired for $35 if you do not have insurance, but it is a ONE TIME COURTESY. We only do it for customers we know absolutely need their phone and do not have time to wait on one backordered from Asurion.
Sunsparc said:
Screens can still be repaired for $35 if you do not have insurance, but it is a ONE TIME COURTESY. We only do it for customers we know absolutely need their phone and do not have time to wait on one backordered from Asurion.
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Really? The repair center I went to when this happened under 2 months ago straight up that they couldn't touch or even look at a phone that had any signs of physical damage.
Technically if the evo has less than 2 cracks that are less than 2" we can fix or replace for the $35 (free if you have TEP)
The screen is done.cracks everywhere..thanks for all the info..
Phone was old and worn anyway with power button crack light leaking out from the side of it..
Other Evo here in three days upgrade in January, can't wait for new Evo 3d..
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I got my digitizer replaced today for free.....I do have t.e.p. They didn't mess with it being rooted either, but he did look at the honeycomb boot screen weird!
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I got insurance from AT&T on day 1 and cracked my phone about a week ago. I went to a relatives recently and somehow misplaced my phone at their house. They still haven't managed to find it.
If I submit a claim with AT&T, can I report the phone as lost instead of just cracked? From what I understand, I will still only have to pay $190 in a deductable. If I find the phone later on, would I have to send it to them or could I keep it as a backup?
I really need a phone and from what I understand, a lost phone's deductable is the same as a cracked phone (where you send it in), correct?
The deductible is the same price as the phone ($199) but you only have to pay this once so, you could break your phone many times and still get another one. It takes them about two or three days to send the replacement device. Then you have ten days to send in your broken device or the charge your bill for like $550.
biggangsta1212 said:
The deductible is the same price as the phone ($199) but you only have to pay this once so, you could break your phone many times and still get another one. It takes them about two or three days to send the replacement device. Then you have ten days to send in your broken device or the charge your bill for like $550.
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Yes you are correct. That's the only thing I hate about insurance
Sent from my SGH-I747
It says it covers a lost phone, so would a lost phone be $550 or $199? (Not sending in the lost phone)
crewxp said:
It says it covers a lost phone, so would a lost phone be $550 or $199? (Not sending in the lost phone)
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$199
Sent from my SGH-I747
Okay thanks! I'm so confused now though lol.
If you select broken damage and don't send in your phone, it's $550 total. But if you select lost and dont send in your phone, it's $199?
Just making sure it's okay to select lost and not wait until I file the claim once we see if we can still find the phone.
If its broken you have to send it in..or you'll be charged the full amount...if reported lost....well you can't really send it in can you. Just report it lost and pay the $199.
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defnow said:
If its broken you have to send it in..or you'll be charged the full amount...if reported lost....well you can't really send it in can you. Just report it lost and pay the $199.
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alright, thanks!!! Just worried that I would get charged more by selecting Lost. So frustrated. We were looking forever and couldn't find anything.
"IF" they managed to find it later on, who am I supposed to send the phone to?
If reported lost the imei of that phone will be blacklisted ...meaning it may no longer work for At&t. So if you end up finding it later....you have a cool music player, paper weight, sell for parts or even sell for use on a 3rd party carrier.
Sent from my SAMSUNG-SGH-I747 using xda premium
I managed to shatter my screen and found the whole insurance process frustrating and annoying. But for $199 I got my replacement phone in any color i wanted as long as it was white. I had and and wanted blue, but ce la vie.
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Did you not install mobile locate on the phone?
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I've lost a phone before, was the same deductible and I got a new phone instead of a refurbished one. Just say you lost it which is completely true. If you find it later, I wouldn't recommend using it on your line since att will detect the imei.
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U can claim ins 2x a yr the 2nd time they dump u
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My phone fell out of my pocket earlier today and cracked. I discovered that my TEP ran out a few days ago. I called in at Sprint support and a few other Sprint stores near me. They told me that they can't repair the screen without the protection plan.
I was wondering if I could buy TEP after my phone cracked and get it replaced?
What are my other options of getting it fixed?
If nothing else works, could I setup my phone to fail and get Sprint to replace it?
Thanks ahead of time.
Konfusi0n said:
My phone fell out of my pocket earlier today and cracked. I discovered that my TEP ran out a few days ago. I called in at Sprint support and a few other Sprint stores near me. They told me that they can't repair the screen without the protection plan.
I was wondering if I could buy TEP after my phone cracked and get it replaced?
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If you're within 30 days of activating the device or upgrading, then you can still apply for TEP and file a claim.
Sent from my SPH-L710
How did it expire? I thought you had to cancel it.....
shiftr182 said:
How did it expire? I thought you had to cancel it.....
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I recieved a free thirty day trial.
Konfusi0n said:
I recieved a free thirty day trial.
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I didn't even know they offered a thirty day trial :what:
Try contacting a Sprint rep vía the online chat to see if they can apply the TEP to your account. I've found them to be a lot more helpful.
Sent from my SPH-L710
eao1991 said:
If you're within 30 days of activating the device or upgrading, then you can still apply for TEP and file a claim.
Sent from my SPH-L710
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It just past that a few days ago.
Do a swap then add phone back and u can add tep
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Hello everyone, So i have a note 3 thats about 3 weeks old. Never dropped, never wet, perfect condition in its case. Today after charging i took if off the charger and realized that the lower half of the screen no longer recognized my finger. It works fine with the s pen though, the dot is followed with the pen, and the screen responds to the pen, but not my finger. So I factory reset, still doesnt work with my finger on the lower half of the screen. Any one ever have this issue/ have any ideas on what to do? Not sure what to do/try.
Since i'm out of my 14 day window, if I cant figure out how to fix it..... and I going to get screwed with a refurb phone since im out of the 14 day window? Or can I still exchange it because its still within 30 days? I dont want a refurb on something 700 dollars thats 3 weeks old.
Please help! and thanks!!
From what I understand the 14 days is a buyers remorse period and not a warranty period. You should be ok to exchange it on the basis of defect.
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You can only exchange it in-store within the first 14 days. After that, it's done as a warranty exchange and shipped out to you. Warranty exchanges are almost always refurbished.
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It stopped doing it for a few days and now did it again today , took it to the stores and they are ordering me a replacement. Which sucks because the phone is new and perfect and now I have to accept most likely a refurbished phone. Ugh
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dandan112988 said:
It stopped doing it for a few days and now did it again today , took it to the stores and they are ordering me a replacement. Which sucks because the phone is new and perfect and now I have to accept most likely a refurbished phone. Ugh
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nope u ordered one and they sent a brand new 1
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No, it was a refurbished I received
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Does the new one work right. I have seen this on my device once then it went away
I'm just about at the limit for 2 years since I bought this phone 10/20/15. I could file a extended warranty with citi bank for a potential refund. I also talked to LG this morning and they said they would repair it for free.
Background Google replaced it once, but new one had the same issue. So what to do? I've almost had it with this phone. Almost time to move on, but if LG fixes the issue with a new motherboard, then I should be golden.
Any ideas on what you would suggest. it's a stock phone with no modded roms.
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Just talked to citi and they now add 24 months additional warranty.
So with that, would it be better to have LG repair, and see if that fixes, if not for with citi bank?
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Sent it to LG to replace the motherboard. I'll keep you posted. I guess I have another year to see if it works. I like the puffiness when it is working.
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