During Call Switches to 1x instead of 4G? - G4 Q&A, Help & Troubleshooting

Not sure if I remember this happening on my Verizon G2, but my G4 consistently knocks out 4G when I am on a call? I thought it should be using it.

You need to enable Advanced calling to keep your 4G active when on a phone call.

scrillakev said:
You need to enable Advanced calling to keep your 4G active when on a phone call.
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How does one do that?

drtchocky said:
Not sure if I remember this happening on my Verizon G2, but my G4 consistently knocks out 4G when I am on a call? I thought it should be using it.
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I've been getting this too on Verizon. Didn't start out that way at first
Sent from my G4 using your mom

fclifton said:
How does one do that?
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Settings, in the Wireless Networks section, Advanced Calling. Activate it, and go through the process it walks you through.

RedOCtobyr said:
Settings, in the Wireless Networks section, Advanced Calling. Activate it, and go through the process it walks you through.
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Hmmm... I don't anything called Advanced Calling. I'm on T-Mobile.

Different carriers work differently. And I think some don't need "Advanced Calling" to do voice and data at the same time.

fclifton said:
Hmmm... I don't anything called Advanced Calling. I'm on T-Mobile.
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It's volte for you.
Also, having VOLTE enabled gives you the ability to go from WiFi calling to networking calling seamlessly. If wifi calling is disabled, the call will normally drop. If you have it enabled, and it still drops, you only have WiFi calling 1.0 however you shouldn't have that issue since you're posting in the g4 forum.

For anyone who's wondering: Advanced Calling is a free feature from Verizon. I checked with a phone rep and activated it on two different G4's without problems.
Also, this is supposed to be enabled by default, but it wasn't when I picked up my phone from Best Buy.
Sent from my VS986 using Tapatalk

Verizon Advanced calling brings:
VOLTE
HD voice at a higher bitrate which is clearer when using the earpiece or built in speaker.
Offline Voicemail downloaded to device
Simultaneous voice and data using one radio instead of SVDO (which the phone doesn't have)
switchable to video chat while on call, either one or both users.
Dropped calls if you move out of a 4G area.

Thanks - just turned it on.

scrillakev said:
You need to enable Advanced calling to keep your 4G active when on a phone call.
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So they purposely drop call quality to make you buy this ****?
Sent from my G4 using your mom

would anyone know how to activate this using Verizon service but not have a Verizon account ? ( we use Total Wireless )
Thanks!

Related

[REF] TMobile Official Response to Wifi Calling

i didn't see any wifi caling in the phone, do you guys know why.
Thank you
alibox87 said:
i didn't see any wifi caling in the phone, do you guys know why.
Thank you
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Its under wifi settings
simply ginger
tennandcoz1 said:
Its under wifi settings
simply ginger
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what where?
I didn't see it ?????????
I went to the store this morning and they said if you have the newest sim which comes with the phone, then you will see it in settings.
There is no wifi calling at launch, you do need to use the new sim in order to support a new wifi calling feature later this year
Sent from my SGH-T959 using xda premium
Wreximus said:
There is no wifi calling at launch, you do need to use the new sim in order to support a new wifi calling feature later this year
Sent from my SGH-T959 using xda premium
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Where is this information coming from?
Yea I didn't see wifi calling either. I am disappointed.
Sent from my SGH-T989 using Tapatalk
I Havent got mine yet but my wife works there and supposedly you have to use the sim card that comes with the phone
Can someone who has the phone actually try to initiate a call with wifi calling?
You have to have the new sim that came with the phone. This will not work with an old sim from your previous phone.
I'm using the new sim that was in the box, and i'm not seeing how to initiate wifi calling.
Sent from my SGH-T989 using xda premium
I am using the new SIM. I am connected to Wifi. I don't see any Wifi calling options anywhere...
zaventh said:
I am using the new SIM. I am connected to Wifi. I don't see any Wifi calling options anywhere...
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There should be a check box in the same screen wifi was initiated in.
Jjday7 said:
There should be a check box in the same screen wifi was initiated in.
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Nope... I see only two checkboxes... Wifi (Enable/Disable) and Network notification... below that is WPS button conneciton and then the list of wireless networks.
I appreciate you looking onto it. That sucks if that option isn't or doesn't become available.
i took mines back because of this and hotspot being blocked.. grrrrr
Okay back i called t-mobile a couple of times. They thought the people were talking about sip, skype, voip calling. Not the wifi calling that t-mobile made. The one that seem to most tech savy rep said there will be a patch to add it but don't know when it will come. The amaze 4g already has it build in under wireless settings.
Killbynature said:
Okay back i called t-mobile a couple of times. They thought the people were talking about sip, skype, voip calling. Not the wifi calling that t-mobile made. The one that seem to most tech savy rep said there will be a patch to add it but don't know when it will come. The amaze 4g already has it build in under wireless settings.
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Not enough for me to return the phone but really need that option. Oh well....now we wait
For kicks I installed Kineto (Wifi Calling app) and tried to run it... immediately FCs. Oh well. Perhaps this feature can be "unlocked" with a custom ROM that re-adds SIP support to the device. I thought I read somewhere that it is excluded by default.
zaventh said:
For kicks I installed Kineto (Wifi Calling app) and tried to run it... immediately FCs. Oh well. Perhaps this feature can be "unlocked" with a custom ROM that re-adds SIP support to the device. I thought I read somewhere that it is excluded by default.
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we would have to wait till samsung makes a wifi calling as the one we have now uses htc libs. Sip support is there just not wifi calling for t-mobile sip comes with all gingerbread phones.

No Data While on Calls

When on 4G or 3G when in voice calls I cant use or get data and get a message that pops up saying I need to use WIFI for data while on calls. Please tell me there is a work around.
dezoris said:
When on 4G or 3G when in voice calls I cant use or get data and get a message that pops up saying I need to use WIFI for data while on calls. Please tell me there is a work around.
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Have you actived your advanced calling feature?
No is it required now? Never had to do this on M8 or any other verizon device.
dezoris said:
No is it required now? Never had to do this on M8 or any other verizon device.
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For simultaneously data yes. Just got to settings an hit advance calling an follow prompts.
Tigerstown said:
For simultaneously data yes. Just got to settings an hit advance calling an follow prompts.
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Am on business account cant just enable it on phone. Had to use web portal to enable it. Annoying. However its working now thanks.
dezoris said:
Am on business account cant just enable it on phone. Had to use web portal to enable it. Annoying. However its working now thanks.
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Well glad I was able to help you..
Thx. I didn't know this either...
Thanks! Didn't know this had to be activated now either. Glad I found it here!
Sent from my QTAQZ3 using XDA Free mobile app
Not really sure why this is but I have a suspicion. M8 was supposedly VoLTE compliant, but the settings lacks the "Advanced Calling" section that the M9 ROM has (carriers mess with this all the time; for instance, I was looking at an AT&T M9 yesterday and for the life of me could not find the "power" settings section).
I also have a business account and had to have an agent turn on advanced calling to get the M9 to work this way.
I suspect that Verizon wants to have the option to *charge* for the "feature." That's the only reason I can think they'd break it out separately.
Verizon has no reason to charge for HD calling. While the voice portion is unlimited for most accounts, if you use the video calling it is not. It counts towards the data allowance unless it's used over WiFi. Verizon wind with increased data plans or overage charges.
I personally love the feature, I mostly talk with my LG Tones, and the HD calling is amazingly loud and crystal clear. Good stuff. As has been noted, if you lose LTE/WiFi during an HD call, it will drop. That goes for either side, as both parties have to be capable for it to work at all anyway.
dezoris said:
When on 4G or 3G when in voice calls I cant use or get data and get a message that pops up saying I need to use WIFI for data while on calls. Please tell me there is a work around.
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Tigerstown said:
Have you actived your advanced calling feature?
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Under the tech bulletin here at work, it states the M9 has a single radio unlike the M8 which has a dual radio which allowed for simultaneously calls and data on 3g or 4g (SVDO).
SU1 releasing in June 2015 will fix this and show 1x during a phone call and not the 4g lte symbol as it currently shows on the M9.
So without advanced calling you cannot do this. This is a bummer as I loved this feature.
Disadvantages of advanced calling is if you lose your 4g while going into a building your call drops. unlike traditional calling is handled on the 1x network.

[Q] Any way to enable data while on a phone call?

I was on a call and tried to access something in my browser, and was given a message saying data is unavailable during a call.
That's strange, because every phone I've had for the last 5 years hasn't had an issue with that. Is there any way to change this?
Carrier?
If this is Verizon, make sure you have advanced calling enabled on your phone and your account, which is free. If you are in a 3G area, it's not possible to do both, you need to be on LTE.
Sprint, does not have it but on certain phones
geoff5093 said:
If this is Verizon, make sure you have advanced calling enabled on your phone and your account, which is free. If you are in a 3G area, it's not possible to do both, you need to be on LTE.
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Worked like a charm! Thanks for the info.

Data Use During Calls

On my G3 I was able to use the 4GLTE data connection and talk on the phone at the same time. That included using the mobile hotspot while on the phone.
On my G4 I can't do that. I'm on 13B based Pure Experience ROM. Is there a way to enable this on the G4 or am I overlooking something?
Any help would be appreciated. Thanks.
Sam
Sent from my LG-H815 using Tapatalk
You're going to need to enable 'Advanced Calling'. This can be found under Settings>Wireless Networks>Advanced Calling
coolgare said:
You're going to need to enable 'Advanced Calling'. This can be found under Settings>Wireless Networks>Advanced Calling
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What about if you are using it on Verizon prepaid plan?
joelbarrera said:
What about if you are using it on Verizon prepaid plan?
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Sadly verizon did not include that for us prepaid G4 users. The G4 is one of the new phone breeds that do not include dual antenna or what ever they call it. Meaning if you're not around wifi then you cannot use internet and the phone at the same time. Unless you are a contract user with the option above. I was wondering the same thing a few months back and did a lot of research on it.
I'm not prepaid. I tried enabling the advanced calling. No go. Still not working.
Any other ideas?
Thanks.
Sent from my VS986 using Tapatalk
You also need to enable advanced calling in your My Verizon account. Add the feature to the phone. That will also enable HD voice, simultaneous voice/data, Video Chat and visual voicemail

WiFi calling with Pixel 2 XL on Sprint?

Hi. I just chatted with Sprint online asking if the pixel 2 XL that I'm going to receive at the end of this week, and activate on Sprint, will support WiFi calling. They confirmed that it will but could not provide a link to a list of phones that are supported at Sprint. Therefore I have my doubts. I think a lot of times these people who work the chat are "Yesmen", if you know what I mean?
Has anyone here activated their pixel 2 XL on Sprint? Is it wifi calling capable? Thank you.
26kick said:
Hi. I just chatted with Sprint online asking if the pixel 2 XL that I'm going to receive at the end of this week, and activate on Sprint, will support WiFi calling. They confirmed that it will but could not provide a link to a list of phones that are supported at Sprint. Therefore I have my doubts. I think a lot of times these people who work the chat are "Yesmen", if you know what I mean?
Has anyone here activated their pixel 2 XL on Sprint? Is it wifi calling capable? Thank you.
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I don't see a place to turn it on. Activated my 2XL last Wednesday morning. I've looked a few times. And I thought I read either on the Sprint Reddit or the Sprint Community that it's not supported. I can go to settings and search and type in wifi calling and it takes me to the Wi-Fi preferences page but then there's nothing listed.
Edit: See this as well. Still seems pertinent. https://www.reddit.com/r/Sprint/comments/6nqojq/sprint_support_wifi_calling_is_supported_for/
26kick said:
Hi. I just chatted with Sprint online asking if the pixel 2 XL that I'm going to receive at the end of this week, and activate on Sprint, will support WiFi calling. They confirmed that it will but could not provide a link to a list of phones that are supported at Sprint. Therefore I have my doubts. I think a lot of times these people who work the chat are "Yesmen", if you know what I mean?
Has anyone here activated their pixel 2 XL on Sprint? Is it wifi calling capable? Thank you.
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The Wifi calling option is available for T-Mobile. It's under wifi preferences (I find it easier to locate if I search for wifi in settings. )
Thanks for the responses, guys! henderjr, this is what I was afraid of. Thank you both for looking. I'm sort of basing my purchase of this phone on wifi calling so I'm stuck. I can't figure out how Sprint can get away with this....and no simultaneous talk/data, and survive next to the other service providers.
By chance does anyone else on Sprint have the option for wifi calling on their Pixel 2 XL??
I just chatted again and the agent is saying that wifi calling MAY be something that Sprint needs to activate on your account for it to show up. That's sounds weird to me but if you get a chance, you could call Sprint and see if they will turn it on for you. If you do, please report back, henderjr.
Certainly someone has had experience with this?
wifi calling not available
My wifi calling is activated on my account but I cannot find a place to turn it on in my Pixel 2 XL. I don't think it works on the Sprint network with this phone.
iceesk8te said:
My wifi calling is activated on my account but I cannot find a place to turn it on in my Pixel 2 XL. I don't think it works on the Sprint network with this phone.
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On your phone dialer type *#*#4636#*#* then when the info screen pops up, select phone info. Is wifi calling provisioning enabled??
wifi calling not available
Badger50 said:
On your phone dialer type *#*#4636#*#* then when the info screen pops up, select phone info. Is wifi calling provisioning enabled??
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It is not enabled. the only thing that is enabled is Mobile Radio Power
The wifi calling option is grayed out and won't let me activate it.
iceesk8te said:
It is not enabled. the only thing that is enabled is Mobile Radio Power
The wifi calling option is grayed out and won't let me activate it.
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Then you'll probably need to call Sprint support and get your phone properly provisioned. I've seen some at&t users having to do the same.
Sprint has Wi-Fi calling? I'm on stock and it's not provisioned on my device.
wgrant said:
Sprint has Wi-Fi calling? I'm on stock and it's not provisioned on my device.
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Yeah I remember one of the first phones on Sprint to get it was my Galaxy S5.
Sent from my Pixel 2 XL using Tapatalk
EeZeEpEe said:
Yeah I remember one of the first phones on Sprint to get it was my Galaxy S5.
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Well that's interesting. I'll have to take a gander at my account.
I just called Sprint and they said they cannot do anything about wifi calling because Google won't allow it. At least with Sprint, not sure about anyone besides Verizon.
rank78 said:
I just called Sprint and they said they cannot do anything about wifi calling because Google won't allow it. At least with Sprint, not sure about anyone besides Verizon.
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I'm sure it's really a Sprint thing and I wouldn't be surprised.
Sent from my Pixel 2 XL using Tapatalk
Different people use Sprint's Twitter account so this guy doesn't even know its a Pixel feature. I replied saying Verizon supports it, really hope Verizon responds
rank78 said:
Different people use Sprint's Twitter account so this guy doesn't even know its a Pixel feature. I replied saying Verizon supports it, really hope Verizon responds
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Yeah Sprint blames a device and not themselves. I think the main thing is that they'll only support WiFi calling if it's sold in-store, not an unlocked phone.
Sent from my Pixel 2 XL using Tapatalk
Is there any way to enable Wi-Fi calling through rooted means? It seems like all we need to do is enable some features.

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