Static noise when headphones plug in - ZenFone 2 Q&A, Help & Troubleshooting

Anyone else have this problem? :/ when I plug in the headphones, a loud crackling noise comes out continuously. and I also notice if I run a game with the headphones plugged in like that, the performance drops, I tried using different sets of earphones but its still a problems.. will go into more detail later...

Similar problem
I've had my Zenfone for a few days now and I noticed a similar problem.
When using the bundled headphones, there is a rather loud static noise. When using other headphones the hiss seems to be much quieter.
Many reviews of the Zenfone stated it's good audio quality, so I'm wondering...
I really wanna know if this is a problem with the bundled headphones or with my device since I can still return it.
Thanks!
Edit: I'm pretty confident now that it's the earphones' fault. The headset that comes with the device are really bad. Maybe it's because my Zenfone comes from Hong Kong. I have the Z00AD.
Has anyone else encountered that his earphones are so bad?

My ZF2 didn't even come with headphones lol (though they would have neded up in a drawer anyways. Using the phone with a good pair of headphones doesn't yield much static noise, but using it with my cheapest SkullCandy earphones gives that hissing noise you are talking about.

Have not experienced anything like this using audio technica headphones. But after updating to 2.19, my zenfone 2 lost its loudness specially the bass.
Sent from my ASUS_Z00AD using Tapatalk

So I need to buy another pair of headphones then....
There is another audio problem I have noticed. After removing the headphone cable, there is sometimes no audio from the speaker until I press a volume button.
Have not experienced anything like this using audio technica headphones. But after updating to 2.19, my zenfone 2 lost its loudness specially the bass.
Click to expand...
Click to collapse
Yeah for me too.
Hopefully there will be more updates soon. I'm confident though.

I tried multiple headphones and it brought the same results . The problem i have is like actual sound pops. when i play a song, the headphone notification flickers on and off , but only when i try to play audio and sound is unplayable.. so basically i have a zenfone with a useless audio jack

Bong Jovi said:
I tried multiple headphones and it brought the same results . The problem i have is like actual sound pops. when i play a song, the headphone notification flickers on and off , but only when i try to play audio and sound is unplayable.. so basically i have a zenfone with a useless audio jack
Click to expand...
Click to collapse
Are you sure you have plugged the jack in all the way? It sounds more like a loose connection.

Yes, it is in all the way, im guessing something damaged it if its not the update.

For loud crackling noise, have you updated firmware to latest version? Please try this to see if it helps: Go to Settings/Sound & Notification/Ringtone & Notifications - turn down completely. Also go to Settings/Language & Input/Other sounds/Turn off: Dial pad tones, Screen locking sounds & Touch sounds.
If this helped, there may be a bug. Please send me a private message to email below with your Serial Number & Build number:
Apps/Settings/About/Software information/Build number
Apps/Settings/About/Status/Serial number
Sincerely,
Frank
ASUS_USA
[email protected]

Asus_USA said:
For loud crackling noise, have you updated firmware to latest version? Please try this to see if it helps: Go to Settings/Sound & Notification/Ringtone & Notifications - turn down completely. Also go to Settings/Language & Input/Other sounds/Turn off: Dial pad tones, Screen locking sounds & Touch sounds.
If this helped, there may be a bug. Please send me a private message to email below with your Serial Number & Build number:
Apps/Settings/About/Software information/Build number
Apps/Settings/About/Status/Serial number
Sincerely,
Frank
ASUS_USA
[email protected]
Click to expand...
Click to collapse
I'm guessing my audio jack maybe broken actually.

ive had similar problems,
it might be triggered by wireless connectivity settings, or power issues.
i had the popping happen when i accidentally put it in airplane mode.
its happened a couple other times. In my case a restart of the phone was all i could do to make it stop the popping,
sometimes the headphones are unusually loud then i restart an app and its reasonable again.
There's also weird volume changes when notifications happen.
i hope its a weird usage case bug.

Mines is actually broken, I may have accidentally pulled the headphone wire back to hard that the audio jack is loose from the board. Anyone know if its soldered in it or if its a peice i can buy?

Hey guys I've I don't know if this will help , but I tried uninstalling some apps like Facebook messenger and I tried recording my voice and make a call and the hissing/static noise is gone. I know it's weird but it works for me. I hope this helps ?

Related

With headphones can I have the phone muted?

OK
When I have my headphones in I want to be able to hear a new email come in and if it rings, so have the phone on a loud setting.
Trouble is, this also makes the phone be loud and disturbs people around me with it blasting out of the speaker.
Can the phone be made quiet and still have it all through the headphones?
Ta
I don't know what is different on your side, but when a notification comes through while I have my headphones on and listening to music, the music dims, notification goes on and music goes back to normal. With an incoming call the music dims the same and the ringtone also plays through the headphones. When the call is finished, you just go on with the music.
Eugene's Mac said:
I don't know what is different on your side, but when a notification comes through while I have my headphones on and listening to music, the music dims, notification goes on and music goes back to normal. With an incoming call the music dims the same and the ringtone also plays through the headphones. When the call is finished, you just go on with the music.
Click to expand...
Click to collapse
Mmm interesting. So is your phone completely silent when this happens?
I've tested again and can't get my phone quiet but have notifications playing.
with your headphones plugged in - do you get a the headset icon on the top of the screen?
hot-fuzz said:
Mmm interesting. So is your phone completely silent when this happens?
I've tested again and can't get my phone quiet but have notifications playing.
Click to expand...
Click to collapse
Yep. Tried it with physically connecting and via bluetooth and both times get the icon and both times plays through phone and headset.
Can anyone test theirs to make sure is not just me ...... Or if its Mr and I'm doing something wrong.
Ta
if you are using the headphones supplied from htc then i am not sure, if you are plugging in standard headphones direct then read this thread had similar problems and solved it with a £1.00 cable,
http://forum.xda-developers.com/showthread.php?t=667240
It also does this when connected with bluetooth which has no connection to the socket.
Does yours mute the phone?
No one has actually said if this happens to them or not yet.
My phone doesn't mute the external speaker when the original headphone jack is connected either.
I would have thought this is quitea big flaw. Who wants to hear the phone when you gave your headphones in?
AlsoI find it odd thatI haven't seen many people talking about the same issue.
It must be something that you have installed on the phone, I actually had a few bugs here and there with the phone in the beginning until i done a factory wipe on it and started again I was having a problem with the music player only playing until the screen timed out then stopping the music giving me a minute of music. never did solve it, reset the device and its never happened again.
Basically when i play music on mine it it will play through the speaker on the phone, then when i plug in the headphones it will play through the headphones muting the phone, in point of fact i cannot get it to play through the headphones and the onphone speaker at the same time at all. Then when the phone rings the ringing will be heard in my headphones and also it will sound on the phone at the same time turning my music down at the same time. then once the call is finished the music resumes automatically.
Either your phone is playing silly beggars like mine did in the beginning or you have an app installed that is causing the problems. if you reset it back to default and the problem still occurs then you may have a faulty handset.
Sorry I'm not quite sure I made myself clear.
If I have my headphones inI don't want anything to come from the phone speaker. Something that doesn't happen. I get the ringing and all notifications through my headphones aswell as the phone.
Why would you want the phone to blast out when someone calls out every time you get a text or email if you have headphones on? I'm glad I don't commute.
my phone's external speaker makes no noise with headphones attached..
hot-fuzz said:
Sorry I'm not quite sure I made myself clear.
If I have my headphones inI don't want anything to come from the phone speaker. Something that doesn't happen. I get the ringing and all notifications through my headphones aswell as the phone.
Why would you want the phone to blast out when someone calls out every time you get a text or email if you have headphones on? I'm glad I don't commute.
Click to expand...
Click to collapse
micks_address said:
my phone's external speaker makes no noise with headphones attached..
Click to expand...
Click to collapse
OK cool.
So is that with official headset?
Can you then hear the notifications and ringing through your headset and the phone silent?
Is your profile on " normal" ?
Sound profile is on normal.. i am using sony headphones.. (the standard ones are not great to be honest) i also use nuforce ne8s... same story..
yes i can hear notifications through the headphones.. like when a text etc comes through
Thanks,
Michael
hot-fuzz said:
OK cool.
So is that with official headset?
Can you then hear the notifications and ringing through your headset and the phone silent?
Is your profile on " normal" ?
Click to expand...
Click to collapse
Ta.
It would appear that I have a dodgy handset then.
As I did a factory reset just now.
I've tried with various headsets wired and Bluetooth and can't get it to be silent with headphones attached.
I'm going down to cpw tomorrow to sort it.
Ta
And so Michael it would appear that from what haggisuk99 is saying above, he too had a dodgy handset aswell as ragwo
Anyone else able to have headphones connected, have someone ring them and the ringing ONLY be heard in the headphones NOT from the phone ?
hot-fuzz said:
And so Michael it would appear that from what haggisuk99 is saying above, he too had a dodgy handset aswell as ragwo
Anyone else able to have headphones connected, have someone ring them and the ringing ONLY be heard in the headphones NOT from the phone ?
Click to expand...
Click to collapse
I don't believe I have a dodgy headphone socket as I have never had any issues with my headPHONES when using them with the Desire.
But I also confirm that the Ringtone plays in both the headPHONE and through the speaker, i.e. the speaker is not muted as it was on my previous WinMo phone Touch Pro/Raphael.
Now whether this is by design or a bug is the real question. I couldn't believe this is by design, but you never know!
I doubt its the headphone socket, something to do with software possibly ?
Ive got a mate to test his aswell, results to come later.
So now, that's 4 in this thread with the same issue.
And if i dont hear anything later, i will go into CPW tomorrow to try their stock ones.
I wrote to htc with my problem and got this reply. To be fair it only took 3 days for a reply.
Not sure they got it completely as I'm more interested in notifications playing out more than ringing.
If you agree with me please email HTC.
ta
Hi
Thank you for contacting us. In respect of the query that you have raised regarding the functionality of the HTC Desire speaker when using headphones, we must advise you that this is the correct operation of the device by design. Most customers would find it inconvenient and uncomfortable to have notifications and ringtones coming through their headset when they are listening to music (which is the primary purpose of connecting the headphones). Also, it is considered that when you are in a quiet environment, it is not useful to be able to hear the phone ring as you would not be able to talk. It is recommended therefore that you set your phone to vibrate mode. Although we greatly appreciate your suggestions and will pass these on to our software development team, for the above reasons it is highly unlikely that this functionality will be changed. If you require any further assistance, please do not hesitate to contact us again.
Kind Regards

Buggy use of microphones when making a call while headphones (without mic) connected

Hi everyone,
2 weeks ago I retired my Galaxy S1 and upgraded to a P6. I love a lot about it, and now with the european P125 upgrade, the wifi connectivity issues seem to be resolved as well.
But one issue still seems to come up:
When I have headphones without a mic connected (in my case, Sennheiser HD-25-1), the call quality as perceived by the recipient is horrible when there is ambient noise present (for example in a bus).
So, whenever I listen to music and I receive a call - when I don't disconnect my headphones and use my P6 like usual, I hear the other person just fine, but he hears the ambient noise much much louder than usual.
When I disconnect the headphones, everything is back to normal.
This wasn't the case with my old SGS...
So I did a few experiments:
- Without ambient noise, the recipient doesn't notice much of a difference whether I use headphones or not
- With ambient noise (simulated by loud radio), when I don't use headphones, the other person hears me fine, much louder than the ambient.
- With ambient noise and connected headphones, my voice is as loud as the ambient noise, so the other person has big troubles understanding me
- Now, when I talk to the *top* of the P6 (right next to the USB port) into the mic that is used to filter out ambient noise during calling, my voice is *louder* than before - so at least that is a small workaround to that
So it seems to me, that when I connect headphones, the upper mic is used only, while without connected headphones, the lower mic is used as primary mic and the upper one is used just for filtering out ambient.
Anyway, it's doing something that I don't want it to do and now I wonder if I can change it
(By the way, I tried with 3 different headphones, doesn't make a difference).
I have a P6 that used to have B606 and now has B125 and it behaved the same for both software versions.
Soooo.. any clues?
regards,
-taurui
Anyone? :/
taurui said:
Anyone? :/
Click to expand...
Click to collapse
Go to Settings/Sound/Dolby Digital Plus and uncheck it. See if that helps.
It's already unchecked... :/
I have noticed the same problem...
very annoying...
Sent from my HUAWEI P6-U06 using xda app-developers app

Interference noise when listening music !!

listening music with headphones (and probe with 3 headphones and hear the same noises in 3) connecting to a speaker and also those noises are heard .... and not is the song ... if I upload all volume seems to disappear noise interference.
the noise is heard at an average level, or little more
what is? anyone knows?
I have "lollipop" 5.0
thanks
What about in another geographical location
Is there also this problem as well?
Some of us had that problem on kitkat but it was resolved when Lollipop came out... You might have a faulty device if it is really loud the static

Mic and sound problems after usb flex cable repair

Hello,
recently I changed my micro usb board, because the old one burned. Its all ok with the phone, everything works perfect, except the microphone and some apps sound. For exemple when I try to record my voice or to record a video, the ambient sound is louder than my voice. The voice appears too low, very low.
I don't think it's hardware problem because there is another problem. When I select my keyboard (swiftkey or stock keyboard) to make sound, it comes the same ambient sound from the speaker, the same noise the make when I record something.
It's very sad problem, because I can't make call, nobody listen to me. I can only make call with the headset.
Many thanks
Sounds bad, you have to repair it again!
einhuman197 said:
Sounds bad, you have to repair it again!
Click to expand...
Click to collapse
I'm starting to think that is a audio drive problem. Because of some system sound problems.

Headphone jack static "hissing" sound

As title says. If you listen on low volume via headphone jack, there is annoying white noise in background. Have had this issue on cheap old phones, but didn't expect to encounter this here. Is it just bad-quality hardware or software issue? I am on latest MIUI.
Xokoz said:
As title says. If you listen on low volume via headphone jack, there is annoying white noise in background. Have had this issue on cheap old phones, but didn't expect to encounter this here. Is it just bad-quality hardware or software issue? I am on latest MIUI.
Click to expand...
Click to collapse
have you been able to replicate this with more than one set of headphones?
Youdoofus said:
have you been able to replicate this with more than one set of headphones?
Click to expand...
Click to collapse
Yes, I've got ones with higher impedance as well and the issue still persists.
I made a very strange observation, would be great if you could test this as well. When you are on Spotify, go to the settings section and click on equalizer. Enable it, max everything out to +10dB. Now put media volume to 0, let the song play. You can actually hear the song playing faintly (about equal volume as the static hiss is) in quiet space. How on earth can the audio leak through even on 0 volume?
Xokoz said:
Yes, I've got ones with higher impedance as well and the issue still persists.
I made a very strange observation, would be great if you could test this as well. When you are on Spotify, go to the settings section and click on equalizer. Enable it, max everything out to +10dB. Now put media volume to 0, let the song play. You can actually hear the song playing faintly (about equal volume as the static hiss is) in quiet space. How on earth can the audio leak through even on 0 volume?
Click to expand...
Click to collapse
the audio is leaking thru because the digital volume control never really zeros it out either before or after the DAC and when you have all the volume boosters down, you wont hear the bleed thru, but with them pegged, yeah... LOL
i would test it for you but i despise spotify. i only listen to one radio station from Romania and media i have on YTPM (youtube play music)

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