Develop Bugs

Visual Voicemail Problems

Hi all!
This is my 1st Evo post (maybe 1st post period) and Im having trouble with my visual voicemail. I am on the latest firmware, the phone is brand new (got it 2 days ago).
When I open the visual voicemail app, I press menu and click undelivered messages. Sitting in this folder is "[email protected]". Ive tried resending it, no luck. I cant delete it either. I get an error message stating "there is a delay in setting up your voicemail. Your message will be sent as soon as this step is complete." Also, when I hold the 1 key down, it doesnt take me to VM, it just rings and I get an error message. I have to dial my own number to get to my voice messages. What am I doing wrong?
Problem 1: No visual voicemail
Problem 2: Holding 1 key doesnt take me to VM
Thanks in advance for anyones help, it is surely appreciated!
Chris

I forgot to mention, I have full service strength and I can use the internet and get email over the 3g/4g connection.

I called customer service, and they told me to call back on a different line. Wish I had one........

It sounds like there is an issue regarding your profile. You could try updating your profile.
Settings - System Updates - Update Profile
Also update the PRL while you're there.
If that doesn't work and you don't have another phone to call Sprint with, then take it into a store and use their phones to call support, or maybe they can help you there.
Also a suggestion, don't post replies to your topic just edit your existing one. I almost skipped the post because I saw 3 replies, assuming the question was answered.

Sirchuk said:
It sounds like there is an issue regarding your profile. You could try updating your profile.
Settings - System Updates - Update Profile
Also update the PRL while you're there.
If that doesn't work and you don't have another phone to call Sprint with, then take it into a store and use their phones to call support, or maybe they can help you there.
Also a suggestion, don't post replies to your topic just edit your existing one. I almost skipped the post because I saw 3 replies, assuming the question was answered.
Click to expand...
Click to collapse
Will do, headed to a sprint store now.
Thanks for the forum ettiquite info too

here is how your fix this problem...
I just had this and nothing I did or looked up help. got off of the line with Sprint and apparently there is sometimes a "Ghost" number set up on your phone during initiation and if your ported # does not get embedded in the software properly, you are hosed.
here is how you fix it:
- from dialer, dial ##643750#
- a menu will pop up, hit edit mode
- there will be 2 options -- can't remember the names. the top one will be what should be your phone # and the bottom one is a general access # that is *not* your phone #
- on the top entry, click edit and replace the # with your own phone #
- click the menu button on the phone and initiate the change
After I did this, my many test voicemails arrived after about 10 seconds.
Hope this helps --- I was not a member of this forum but registered just to log this fix as it is very frustrating. I hope this saves someone some time and frustration!

1. Sign up for google voice,
2. setup conditional call forwarding on your voicemail
3. enjoy transcribed text and better recording quality

donatom3 said:
1. Sign up for google voice,
2. setup conditional call forwarding on your voicemail
3. enjoy transcribed text and better recording quality
Click to expand...
Click to collapse
I was trying to figure this out.. What's the easy to set up forwarding to google voice?
Sent from my PC36100 using XDA App

sjr19 said:
I was trying to figure this out.. What's the easy to set up forwarding to google voice?
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Go to settings in google voice then voice settings you should see your mobile number and a link to enable google voicemail on this phone.
Basically you're going to dial *28XXXXXXXXXX which is your phone number.

peakay said:
I just had this and nothing I did or looked up help. got off of the line with Sprint and apparently there is sometimes a "Ghost" number set up on your phone during initiation and if your ported # does not get embedded in the software properly, you are hosed.
here is how you fix it:
- from dialer, dial ##643750#
- a menu will pop up, hit edit mode
- there will be 2 options -- can't remember the names. the top one will be what should be your phone # and the bottom one is a general access # that is *not* your phone #
- on the top entry, click edit and replace the # with your own phone #
- click the menu button on the phone and initiate the change
After I did this, my many test voicemails arrived after about 10 seconds.
Hope this helps --- I was not a member of this forum but registered just to log this fix as it is very frustrating. I hope this saves someone some time apd frustration!
Click to expand...
Click to collapse
I had this exact problem when I ported my old number to my Evo. I went to a Sprint store and they called CS, and I watched the keystrokes the rep did so I'd know what he did. I think the code for this is different for everybody. I just realized today that when CS did this for me, the rep dialed ##xxxxxx# where xxxxxx was actually my MSL code (just looked it up today and it looked familiar, now I know why).
So enter your own MSL and you should get what you need.

Straight Talk w/ GV Voicemail

Does anyone have straight talk working with google voice lite for Visual Voicemail use only not ported number to GV

you need to use conditional call forwarding still.

Zepius said:
you need to use conditional call forwarding still.
Click to expand...
Click to collapse
how is that done?

*004*1yourgvoicenumber#

Straight Talk offers T-Mobile and AT&T SIM cards. If you get an AT&T SIM, conditional call forwarding WILL work.
All T-Mobile prepaid SIMs, whether direct through T-Mo or through an MVNO like Straight Talk, do NOT allow conditional call forwarding.
I had T-Mo prepaid and mostly use Google Voice and it was weird. Rejected calls went to the T-Mo voicemail, calls to GV# that I just let ring went to GV voicemail, it was hard to figure out, and one of the main reasons I switched. I use both my regular cell # and GV # because of the MMS issues and occasional reliability issues. (GV texts don't work with minimal coverage, like no data minimal, etc.)

mau006 said:
Straight Talk offers T-Mobile and AT&T SIM cards. If you get an AT&T SIM, conditional call forwarding WILL work.
All T-Mobile prepaid SIMs, whether direct through T-Mo or through an MVNO like Straight Talk, do NOT allow conditional call forwarding.
I had T-Mo prepaid and mostly use Google Voice and it was weird. Rejected calls went to the T-Mo voicemail, calls to GV# that I just let ring went to GV voicemail, it was hard to figure out, and one of the main reasons I switched. I use both my regular cell # and GV # because of the MMS issues and occasional reliability issues. (GV texts don't work with minimal coverage, like no data minimal, etc.)
Click to expand...
Click to collapse
I am trying to get CCF to work, but am having so success. I am on ST with an ATT SIM, I enter *004*1xxxxxxxxxx# but all I get back is "Connection problem or invalid MMI code" I called ST, but they said they couldn't help me. What you do I need to do to get it to work?
-Thanks
-Seth

MrSethT said:
I am trying to get CCF to work, but am having so success. I am on ST with an ATT SIM, I enter *004*1xxxxxxxxxx# but all I get back is "Connection problem or invalid MMI code" I called ST, but they said they couldn't help me. What you do I need to do to get it to work?
-Thanks
-Seth
Click to expand...
Click to collapse
thats my exact issue too and ST was no help..

adrianr514 said:
thats my exact issue too and ST was no help..
Click to expand...
Click to collapse
I'll say I have the same problem. I've tried adding a comma at the end like some have suggested with no luck. Someone please update us if you figure this out.
---------- Post added at 04:25 AM ---------- Previous post was at 04:17 AM ----------
BurtonSnol3order said:
I'll say I have the same problem. I've tried adding a comma at the end like some have suggested with no luck. Someone please update us if you figure this out.
Click to expand...
Click to collapse
Just got it figured out. Uninstall the GV app. Re-install the app. During setup process make sure you actually go through the setup steps and change the voicemail provider to GV from carrier. then the code from google works perfectly. Hope this helps

BurtonSnol3order said:
I'll say I have the same problem. I've tried adding a comma at the end like some have suggested with no luck. Someone please update us if you figure this out.
---------- Post added at 04:25 AM ---------- Previous post was at 04:17 AM ----------
Just got it figured out. Uninstall the GV app. Re-install the app. During setup process make sure you actually go through the setup steps and change the voicemail provider to GV from carrier. then the code from google works perfectly. Hope this helps
Click to expand...
Click to collapse
That did it for me, or at least it came back with a "successful" message. Thanks, I didn't even know those settings were there.

BurtonSnol3order said:
I'll say I have the same problem. I've tried adding a comma at the end like some have suggested with no luck. Someone please update us if you figure this out.
---------- Post added at 04:25 AM ---------- Previous post was at 04:17 AM ----------
Just got it figured out. Uninstall the GV app. Re-install the app. During setup process make sure you actually go through the setup steps and change the voicemail provider to GV from carrier. then the code from google works perfectly. Hope this helps
Click to expand...
Click to collapse
att or tmo sim?

BurtonSnol3order said:
Just got it figured out. Uninstall the GV app. Re-install the app. During setup process make sure you actually go through the setup steps and change the voicemail provider to GV from carrier. then the code from google works perfectly. Hope this helps
Click to expand...
Click to collapse
Hey! Thanks for this. I didn't understand what the app was asking of me the first time I installed it. Your description got me over the hump as well.
The only issue I'm still having is that actively passing on a call (swipe left) isn't sending the call to voicemail. It just rings again until finally after the set number of rings, it forward to voicemail. My Galaxy Nexus worked fine with Google voice in this regard.

Just got it figured out. Uninstall the GV app. Re-install the app. During setup process make sure you actually go through the setup steps and change the voicemail provider to GV from carrier. then the code from google works perfectly. Hope this helps
Click to expand...
Click to collapse
This worked for me as well (Nexus 4 / at&t sim on straightalk) Thanks!

Yeah, reinstalling GV is all that's needed on AT&T SIM cards. I also noticed with straight talk that I only paid for a month, and it was due to be disconnected around the holidays, but it stayed active until last week or so. Like the Hanukkah story or a Christmas miracle, but with much slower data than T-Mobile. And when I called to pay up today I found I have to wait to be mailed a new Sim card. Still, pretty awesome though.
Sent from my Galaxy Nexus using Tapatalk 2

ATT sim, Straight Talk. Deleted GV, restarted phone. Installed gv.
Select current gv (my gmail acc) "sign in"
you can now access your gv inbox blah blah blah.. "next"
"do not use google voice to make any calls" "next"
in order to configure your vmail we need .... "next"
we will not try to set up gv as the vm profider on your phone.... "configure"
pop up message "voicemail service" (dialogue box) my provider or google "select google"
Pop up "error" change to new provider? no, yes "yes"
pop up "error" forwarding number change failed "OK"
kicked back to "set up voicemail" screen OPTIONS skip, back, configure.
I have had this phone for 3 months and no luck, am I choosing the wrong options or missing something?
adrianr514 said:
att or tmo sim?
Click to expand...
Click to collapse

apathetic said:
ATT sim, Straight Talk. Deleted GV, restarted phone. Installed gv.
Select current gv (my gmail acc) "sign in"
you can now access your gv inbox blah blah blah.. "next"
"do not use google voice to make any calls" "next"
in order to configure your vmail we need .... "next"
we will not try to set up gv as the vm profider on your phone.... "configure"
pop up message "voicemail service" (dialogue box) my provider or google "select google"
Pop up "error" change to new provider? no, yes "yes"
pop up "error" forwarding number change failed "OK"
kicked back to "set up voicemail" screen OPTIONS skip, back, configure.
I have had this phone for 3 months and no luck, am I choosing the wrong options or missing something?
Click to expand...
Click to collapse
It worked for me on att sim and it pretty much did it on its own
Sent from my HTCONE using Tapatalk 4 Beta

apathetic said:
ATT sim, Straight Talk. ... pop up "error" forwarding number change failed "OK"
Click to expand...
Click to collapse
I had a similar problem recently. Two calls to customer service and 8 emails back and forth got me nowhere - everyone insisted that they don't offer call forwarding with their BYOP plans. While this is true, since they now only offer T-Mobile SIMs, it should still w work for anyone using an AT&T SIM. This morning I called and said I had an open email ticket and was told to call and ask for a manager. A few minutes later the problem was fixed - they had to turn call forwarding on.
Sent from my Galaxy Nexus using Tapatalk 2

can you please help me
BurtonSnol3order said:
I'll say I have the same problem. I've tried adding a comma at the end like some have suggested with no luck. Someone please update us if you figure this out.
---------- Post added at 04:25 AM ---------- Previous post was at 04:17 AM ----------
Just got it figured out. Uninstall the GV app. Re-install the app. During setup process make sure you actually go through the setup steps and change the voicemail provider to GV from carrier. then the code from google works perfectly. Hope this helps
Click to expand...
Click to collapse
Hey Im trying to see how to do it but its not working at all. Does this only work for other phones and not Samsung Galaxy note 2. if not can you take me step by step please .PLEASE HELP ME PLEASE

t-mobile fail
I'm trying to get this to work on a Nexus 5 with tmo sim card. I'm pretty sure I'm out of luck here since I'm seeing the following on the google voice site.
"Note: This feature does not work with T-Mobile prepaid phone plans."
Don't know why t-mobile is screwing people like this, but... I guess I'm going to get an att sim.

BurtonSnol3order said:
I'll say I have the same problem. I've tried adding a comma at the end like some have suggested with no luck. Someone please update us if you figure this out.
---------- Post added at 04:25 AM ---------- Previous post was at 04:17 AM ----------
Just got it figured out. Uninstall the GV app. Re-install the app. During setup process make sure you actually go through the setup steps and change the voicemail provider to GV from carrier. then the code from google works perfectly. Hope this helps
Click to expand...
Click to collapse
That didn't work for me. When I reinstalled Google Voice it got an error and failed.

Visual Voicemail, how to undo it?

A while back I decided to try AT&T's Visual Voicemail (VV) instead of the built-in app. I'd like to remove it now and revert to the original app but I'm not sure exactly how.
My issues with VV which if I could rectify would make it so I would keep it....
When I get a call that goes to voicemail, the green "phone" app on the home screen will show that i had received a call, but it does not clue me in to that I have a message waiting for me in a different app (Visual Voicemail). So, unless I check VV every time I've missed a call, I have nothing showing me on the main screen that the message is sitting there waiting. At least with the built-in app that came on the phone, I'd see that there was a message waiting and I could have the phone call the voicemail number so I could retrieve the message..
So, either how do I make VV hook up better to the phone app so that it warns me, or if that can't be done, how do I disable VV and make calls go back to the original voicemail app that came with the phone? I'm not sure if simply deleting VV will make everything revert, or if I might need to contact AT$T or possibly have to do something else.....

BTT

Use Titanium Backup to freeze it, that's what I did and also if you have a Google Voice number you can fwd your voicemails to GV and integrate that into the call log and listen to your VM straight from the call log without the need for att voicemail app. You can search on XDA for the tutorial or if you wait I can look up the thread and place it here when I get home.
Erik

ricco333 said:
Use Titanium Backup to freeze it, that's what I did and also if you have a Google Voice number you can fwd your voicemails to GV and integrate that into the call log and listen to your VM straight from the call log without the need for att voicemail app. You can search on XDA for the tutorial or if you wait I can look up the thread and place it here when I get home.
Erik
Click to expand...
Click to collapse
Thank you for your response! I ended up calling AT&T and having them disconnect it, from their end. They then had me dial "1" and set up my "old" voicemail. Now, at least when I get a voicemail I get some sort of notification, instead of having to open AT&T VV every time I pick up the phone to see if I might have missed a call and gotten a voice message.
If you could link to the tutorial, I'd appreciate it!!!
Curious though...when I go into the settings of the voicemail, the top line shows "Service" (followed by Setup, Notification Sound, & Vibrate). Clicking on "Service" I have a choice of "My carrier" & "Google Voice". I have it set to "My carrier".
I did install GV a while back but never used it. When I click on GV I do have a phone number listed, along with a "welcome" message form GV.. What to do with it, I don't know, so any tutorial or guidance would be quite helpful and appreciated!!!
There may be a multitude of great things that GV can do, but all I'm currently looking for is a way that when I miss a call and the caller leaves a message, that I get notified, and don't have to actively go searching on the phone just to see if I might have gotten a message. My notifications bar at the top is so overcrowded that a voicemail-waiting icon will typically not be on-screen. So, if GV will put a notification on either the lock screen or on the bottom of the home screen near the "phone" icon, I'd be a happy man!!

You could have just deleted the apk from system/app folder
Sent from my Optimus G Pro using XDA Premium 4 mobile app

Changing Voicemail Number

Can we not use Google Voice for voicemail? I try to update the voicemail number but it's grayed out.

Do it from the Google voice website.. Use a different device.. Then go to settings devices and add a device.. Follow instructions.. Worked for me perfect.

Did it, said it was successful, phone still says carrier is still my VM client not GV, not good at all LG/T-Mobile, in fact its straight up bull****.

salamandar said:
Did it, said it was successful, phone still says carrier is still my VM client not GV, not good at all LG/T-Mobile, in fact its straight up bull****.
Click to expand...
Click to collapse
The VM client will say carrier but the call is correctly forwarded to GV. Check your call forwarding settings.

The problem with that is the extended rings, what caller waits through 8 to 10 rings to leave a VM, they just get annoyed and hang up, which is why the carriers block it.

Mine still says carrier.. Google voice is working.. I had someone call and test it.. Didn't seem like it was ringing any longer than normal.

I just tested, 9 rings with the 5th stating call was forwarded. Believe what ya want, its an issue, who waits through 9 rings?

Just tested mine again.. Didn't decline call to get it to voice-mail.. Rang 6 times and no forwarding message..
---------- Post added at 08:04 AM ---------- Previous post was at 08:03 AM ----------
Maybe deactivate your phone on Google voice. Com and reactivate it?

I just did the***004 number# thing and it worked like normal.
Sent from my LG-D851 using XDA Free mobile app

So...the only way I can switch this is to put my SIM into a different phone and set it up that way...then put the SIM back in my G3?

Verizon visual voicemail

Can anyone tell me how to disable visual voicemail? I hate it. When i get a voicemail and i click on the notification it takes me to the stupid visual voicemail screen. I don't leave my data on all the time to save battery so it doesn't work anyway. I just want to be able to click on the notification and have it call my voicemail like every other phone I've ever had. God i hate Verizon. I'm really regretting signing a new contract with all the stupid crap they've done to this phone. I pray the boot loader gets unlocked. I want sure when i first got this phone whether i was going to root and rom it, but now I'll do it out of principle. My rooted s4 with hyper drive was awesome. Made me forget about how stupid Verizon is. *rant off
Sent from my VS986 using XDA Free mobile app

bumping your thread because I'm trying to figure out the same thing.
---------- Post added at 04:52 PM ---------- Previous post was at 04:28 PM ----------
So this is what I did... First I went into my Verizon account where you can see all of your plan features. There is an option to block items. I went in and blocked premium visual voice mail. Then I went onto my phone and just accepted the prompt when I got the popup again. Apparently there are multiple versions of visual voice mail. The general vvm is simply a player that you can just hit play and hear your message. it is not visual in the sense that you can read the text... Poor choice or possibly deliberate choice by verizon on the names of the app to confuse people into signing up for the premium.
---------- Post added at 04:54 PM ---------- Previous post was at 04:52 PM ----------
Well, I could be wrong.... I can actually read the text. Not sure if I'm being charged the 2.99 or not. This is a nice reminder of why I have always rooted my phones.
update.... it seems that the only voicemail I can read text on is the one that I had saved before blocking the premium voicemail feature upgrade. When I get a new voicemail I only have the option to play the audio. So it seems to work as I described above!

I looked into it more today. There is an option to block features in your account in the verizon website. I can't do it until my next billing cycle because I changed my plan and the change is pending until the next cycle. Hopefully it will work. On the phone app you can't disable the visual voicemail, but it appears on the actual website you can block both the advanced and basic visual voicemail. 2 more weeks and I'll be able to find out.

It would not let me disable the basic visual voicemail. Something about it conflicting with the HD calling features. But what I did above does seem to work. It's really sneaky of Verizon. The way I understand it, had I not blocked the upgrade to premium on the website and accepted the terms in the app, I would have gotten a 30 day trial of the premium and then they would proceed with charging me 2.99 a month. They really need to rename the basic voicemail.

You can always just turn off advanced calling. But then HD voice, video chat and simultaneous voice and data won't work either.

Weird but I can't turn on advanced calling. When I make calls it drops to 1x. When I click the option, it doesn't do anything.

You have to first enable the feature by logging into Verizonwireless.com and adding the feature to your line.

This is driving me nuts. I can't get the little voice mail tape icon off the dialer. When I do hit it, it takes me to the visual voice mail app and then hangs saying "something went wrong, please contact customer service...error code 9009. I gave up and removed visual voicemail from my account as the OP did. Still have the button on my dialer, but it doesn't do anything...very annoying.

I noticed that too, I just assumed people weren't leaving messages as I never even got a notification of having voice mail. It wasn't until I opened it by accident one time did I see I had 20+ voicemails pending.

So can you make the default app the regular vanilla voice mail app? Can you uninstall the vzw voice mail app or freeze it using the debloater tool? I'm not yet rooted.

Default vanilla voice mail app?? You mean just dial in *86 and listen? Sure, just ignore the app.

Yeah, I know the standard voice mail works, but is there a way to completely remove vzw's voicemail icon in the dialer?

Can we turn off the voicemail icon in the notification area?
My LG G4 is rooted. Is maybe build.prop has to be modified?
Hating Verizon, why isn't any options for calls available on settings? Every android phone I've has has settings > calls. LG G4 did not have call or voicemail on settings. This is a phone for goodness sakes!!

You can simply disable the Visual VM app. Or hide notifications if you use it.
Not sure you can hide it from the dialer without screwing with the app.