I noticed that when I make a call, the phone drops from LTE to HSPA or whatever their 3G band is called. I have an LTE SIM in there that had HD calling working on my Essential, Pixel2 XL, iPhone 8+, OP3, etc...
I was getting HD calling on all of those devices, and I did call AT&T support and had them add my IMEI to the line, so it should be working. Is there something that I have to do to enable it on the phone?
My concern is that if I am tethering while on a conf call, I won't get LTE and that's a problem.
Thoughts?
U had it on ur op3, I thought att did not allow volte on non att phones, I was never able to get it on my op3
I thought that I did, and I did on my Essential. Damn it, this sucks... Might have to go back to the Essential. Not having voice and data at the same time in 2018 blows... I am within the return window, although because of the credit card breach, the card they would need to refund to, has been canceled... What a cluster...
Yeah, ran through all sorts of hoops with several customer service reps. They say that VoLTE is enabled and provisioned properly to this SIM and IMEI, but I can't get it to work and it doesn't even show up as an option to enable it in any of the phone's menus... So either AT&T won't allow this BYOD device to have simlutanous voice and data on LTE, or maybe something in the beta isn't giving me the option.
Is anyone running the stock non beta OOS and getting VoLTE to work on AT&T?
I also gave them an IMEI from one of my other phones, an AT&T branded Note 5 that I own, and told them to put that one in and see if it worked, because that would tell me whether it is the phone itself not able to do it, or a provisioning thing on AT&T's end... That didn't work either...
I then went back to my Essential and had them enter that IMEI and it didn't work either...
I guess if I want wifi calling and voice and data at the same time, I have to pay a ton of money for an AT&T phone... Kinda bummed...
I talked to their support and put the SIM back in my Essential, and it fired right up and has VoLTE and doesn't drop to H+ when I make a call. Same SIM, I didn't even call to give them the IMEI. So something isn't supported on the OP5T.
Which sucks, because between the two phones, I really prefer the 5T. Oh well, I guess it wasn't meant to be... That's the downside of buying unlocked phones, you may miss out on some of the key features that you want on the carrier side...
Which ROM are you on?
Did you turn on VoLTE in settings if you are in stock OOS? If not you can try a custom ROM like Liquid Remix that have VoLTE working
Stock rom. If I have to install a custom rom to get the phone to work, not worth it. I will just return it and get my money back
AT&T only enables VoLTE and LTE+ on provisioned devices and supported, usually BYOD especially for a non-listed device does NOT apply. I was on AT&T when I got my 5T, tried my sim from iPhone 6S and a brand new sim I got at the store that I was assured would have VoLTE capability, but nothing. Not even wifi calling would work on my 5T. No options in Settings either to toggle it. They want you to buy the device from them is why they do this on unlocked phones.
I switched to T-Mobile and I had VoLTE, LTE+, and VoWiFi all on first boot with T-Mobile sim, with all of them listed in Settings on the same device with same software version as I was when on AT&T's network.
It's simply just a case of AT&T not supporting the device. Typically only carrier-sold phones for AT&T will have those capabilities, if you look it up you'll see many people say the same. Personally I'm glad I switched to T-Mobile because they don't lock down all of those features to try to get me to buy a phone from the carrier like AT&T did/does. I'd never go back to them at this point. Sorry but if staying on AT&T is the only option for you I'd look into how you could go about returning the phone to OnePlus and getting something AT&T-approved.
SquireSCA said:
Stock rom. If I have to install a custom rom to get the phone to work, not worth it. I will just return it and get my money back
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Click to collapse
EnveeAtlas said:
AT&T only enables VoLTE and LTE+ on provisioned devices and supported, usually BYOD especially for a non-listed device does NOT apply. I was on AT&T when I got my 5T, tried my sim from iPhone 6S and a brand new sim I got at the store that I was assured would have VoLTE capability, but nothing. Not even wifi calling would work on my 5T. No options in Settings either to toggle it. They want you to buy the device from them is why they do this on unlocked phones.
I switched to T-Mobile and I had VoLTE, LTE+, and VoWiFi all on first boot with T-Mobile sim, with all of them listed in Settings on the same device with same software version as I was when on AT&T's network.
It's simply just a case of AT&T not supporting the device. Typically only carrier-sold phones for AT&T will have those capabilities, if you look it up you'll see many people say the same. Personally I'm glad I switched to T-Mobile because they don't lock down all of those features to try to get me to buy a phone from the carrier like AT&T did/does. I'd never go back to them at this point. Sorry but if staying on AT&T is the only option for you I'd look into how you could go about returning the phone to OnePlus and getting something AT&T-approved.
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Click to collapse
I have an ATT sim from my company originally meant for an iPhone. VoLTE did not work on a google pixel cause the plan was not compatible. And since it is not my plan I can't make changes. I ordered the Oneplus to see if I could get it to work. And on a Stock ROM it will not work without Root and the Magisk Module to enable VoLTE. It will work on Custom ROMS such as Omni and Phoenix, both of with work for me with no issues.
In the end I returned the OP5T for a refund, and am back to using my Essential. While that is a non-AT&T phone that I bought right from Essential, it does support VoLTE out of the box, no issues. I don't get Wifi Calling, but I get HD Calling, works with my tethering plan, etc... Not sure why the Essential works but the OP5T doesn't, and it sucks because I liked the OP5T more... but it is what it is...
[IMG=http://ibb.co/cACzS7[/IMG]
i got it working on the 5T
IRatchett said:
Click to expand...
Click to collapse
It works on ATT, but the issue is that it doesn't do HD Calling, Wifi Calling, etc...
Make a phone call and while you are on the phone, you lose LTE and it drops to HSPA(3G)...
It's not a phone limitation, it's that AT&T won't allow it to have those features on their network. That is the ONLY reason I sent the phone back. Hopefully they address it with the OP6 and get in "approved" for AT&T and I can sell my iPhone 8+ and come back to Android...
SquireSCA said:
It works on ATT, but the issue is that it doesn't do HD Calling, Wifi Calling, etc...
Make a phone call and while you are on the phone, you lose LTE and it drops to HSPA(3G)...
It's not a phone limitation, it's that AT&T won't allow it to have those features on their network. That is the ONLY reason I sent the phone back. Hopefully they address it with the OP6 and get in "approved" for AT&T and I can sell my iPhone 8+ and come back to Android...
Click to expand...
Click to collapse
Sorry, but this will never happen in the foreseeable future.
AT&T purposely does this to all BYOD, so the OP6 is not going to change anything. They only offer these options for phones you purchase directly through them online or in an AT&T store.
EnveeAtlas said:
Sorry, but this will never happen in the foreseeable future.
AT&T purposely does this to all BYOD, so the OP6 is not going to change anything. They only offer these options for phones you purchase directly through them online or in an AT&T store.
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Click to collapse
Not entirely true. The Pixels you buy straight from Google, work. The Essential that I had, worked fine. There are phones that work just fine that you don't have to purchase through AT&T.
SquireSCA said:
Not entirely true. The Pixels you buy straight from Google, work. The Essential that I had, worked fine. There are phones that work just fine that you don't have to purchase through AT&T.
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Click to collapse
No I got it working, i was trying to show a screenshot
IRatchett said:
No I got it working, i was trying to show a screenshot
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Click to collapse
How did you get it working? I didn't want to root it and install a custom ROM, which I believe was the only way to get it working.
I tried using an IMEI from one of my other phones that I know worked, etc... Nothing worked.
You guys know that even if you show the switches and turn them on, that the LTE data doesn't work right? It's just showing the options and you can turn them on. I even have my OP5t added to my account as an ATT LG G6 and it doesn't work. Unless there is some agreement, like with the Essential Phone or Google's only official phone, you're out of luck.
xgerryx said:
You guys know that even if you show the switches and turn them on, that the LTE data doesn't work right? It's just showing the options and you can turn them on. I even have my OP5t added to my account as an ATT LG G6 and it doesn't work. Unless there is some agreement, like with the Essential Phone or Google's only official phone, you're out of luck.
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Click to collapse
Exactly, that's what I was getting at. I talked to ATT several times, tried different IMEI's and nothing worked. Regardless of what the options in the menu claim, it doesn't work. If you are just using your phone it will say LTE. But when you make a call, as soon as it connects, it switches to 3G or HSPA+... It won't do phone calls and LTE data at the same time.
If it did, I would have kept the phone. But that's a pretty big feature to have to live without for me. That and HD calling, Wifi Calling, etc...
I wish that OnePlus would do whatever they need to do to get the phone "certified" for ATT, but I don't see that happening...
SquireSCA said:
Exactly, that's what I was getting at. I talked to ATT several times, tried different IMEI's and nothing worked. Regardless of what the options in the menu claim, it doesn't work. If you are just using your phone it will say LTE. But when you make a call, as soon as it connects, it switches to 3G or HSPA+... It won't do phone calls and LTE data at the same time.
If it did, I would have kept the phone. But that's a pretty big feature to have to live without for me. That and HD calling, Wifi Calling, etc...
I wish that OnePlus would do whatever they need to do to get the phone "certified" for ATT, but I don't see that happening...
Click to expand...
Click to collapse
Yea, it's a pretty crappy situation. I came from a Moto x Pure to the OP5 and then to the OP5t and it was a big disappointment when I was stuck without LTE on calls. I had the Moto x on Verizon though. I really don't get why they restrict BYOD phones at all considering that if people use MORE data, they are likely to bump up their plans to the next tier. I kinda don't get the rationale. Anyway, it is what it is. I love my OP5t and hope to keep this phone for a while, unlike many past phones. But I live in a city, so rarely have issues here.
Hi Guys
Just got my Note 10+ 5G. Whilst I wait for sleepy Kettering to get the 5G coverage, I was wondering about 'LTE Advanced' (4.5g 4g+?). I'm with the UK network '3' and on my previous phone - the Huawei Mate 9 - it supported LTE advanced (I knew this because I got a '4g+' icon instead of the normal 4g icon in the status bar).
Since putting the same sim into my Note10+ I've never seen the the 4g+ icon! It might be a coincidence (as the signal has always been a bit patchy round these parts) but I'm curious! I'm well out of my depth, technically speaking, so is there anyone who can advise me. I tried calling 3's helpdesk, but they seemed less clued-up than me.
Thanks ?
I get the same on 3, but then in areas where I've had 4G+ with the 5G phone a speed test has shown sub 5meg download speeds while near my house where it shows standard 4G I see speeds up to 120meg, I'm thinking there is just a reporting issue between 3 and this phone, or something is very wrong. It's the same as the volte icon never shows up but 4G stays active in calls so it has to be active, it just seems strange.
But then where I live is getting 5G this year, so that will be interesting to see.
Cheers! Good to know I'm not the only one! :laugh:
Just heard back from 3 who said they'll reset the phone from their end, but I'm not holding my breath for it to make any difference.
Off to London next week to check out 5G!?
Hi,
My S20 doesn't appear to have the 5G option in the network mode for some reason, model number is SM-G988B international. i am on the latest version of Android 12 S one ui 4.0 any help would be most helpful to get 5g on my s20. please note my sim does support 5g as it is able to get 5g network on my old note 10 + 5G
skyler13 said:
Hi,
My S20 doesn't appear to have the 5G option in the network mode for some reason, model number is SM-G988B international. i am on the latest version of Android 12 S one ui 4.0 any help would be most helpful to get 5g on my s20. please note my sim does support 5g as it is able to get 5g network on my old note 10 + 5G
Click to expand...
Click to collapse
Call tech support for your phone company and say you want them to do a line refresh. It's not you, it's them. But before you do that, enable Visual Voice Mail (or whatever app you have) and retrieve all your voice mails because the line refresh wipes them from their storage.
I had an S20 on Metro that had problems getting 5G in places that definitely had it. Then it got to where at home it would only stay on 5G for a short while. It got worse and worse to where it flat out wouldn't switch to 5G. I called support. Went through everything they could think of.
I spent $400 on another S20. SAME #^%##$^ THING! NO 5G!
I called support again and after telling them I'd bought another phone and it did just like the other one, that's when they mentioned the line refresh. Been working great ever since. And this S20 wasn't used by a 24/7 texter so it doesn't have the keyboard burned into the screen like the other one, which I just sold today for $350.
Galane said:
Call tech support for your phone company and say you want them to do a line refresh. It's not you, it's them. But before you do that, enable Visual Voice Mail (or whatever app you have) and retrieve all your voice mails because the line refresh wipes them from their storage.
I had an S20 on Metro that had problems getting 5G in places that definitely had it. Then it got to where at home it would only stay on 5G for a short while. It got worse and worse to where it flat out wouldn't switch to 5G. I called support. Went through everything they could think of.
I spent $400 on another S20. SAME #^%##$^ THING! NO 5G!
I called support again and after telling them I'd bought another phone and it did just like the other one, that's when they mentioned the line refresh. Been working great ever since. And this S20 wasn't used by a 24/7 texter so it doesn't have the keyboard burned into the screen like the other one, which I just sold today for $350.
Click to expand...
Click to collapse
Hi Galane, unfortunately, its not that i have bad signal on 5G, its that i can't even select 5G in the mobile networks settings. the max i'm able to get is 4G even though the phone is a 5G phone.
skyler13 said:
Hi Galane, unfortunately, its not that i have bad signal on 5G, its that i can't even select 5G in the mobile networks settings. the max i'm able to get is 4G even though the phone is a 5G phone.
Click to expand...
Click to collapse
That was my problem. The line refresh fixed it.
Dear Experts,
The cell phone I've been using
here in the USA is a Motorola G7 Plus,
with the Lineage 17.1 OS.
Yesterday, March 2, 2022, I couldn't
make a phone call. Immediately, the
call would end, and a message displayed:
"Call ended".
The folks at the ATT store in the mall
immediately suggested that I get a new phone.
My question was, why was I not warned about this?
It's been planned for a while now.
T-Mobile, Verizon, AT&T, and Sprint 2G/3G/4G LTE network shutdown dates: the sunset!
T-Mobile, Verizon, AT&T, and Sprint 2G/3G/4G LTE network shutdown dates: the sunset!
When are the carriers retiring their legacy 2G/3G/4G LTE networks? Here are the dates...
www.phonearena.com
However, ATT docs says that the G7 Plus will work.
Mysterious.
https://www.att.com/idpassets/images/support/wireless/Devices-Working-on-ATT-Network.pdf
After swapping my SIM card with various
phones, turns out the issue is the Lineage OS.
Results:
...
Motorola G7 Plus, Lineage 17.1
- call ended
Motorola G7 Plus, Lineage 18.1
- call ended
Samsung Galaxy A32, out of the box Android
- calls work
Motorola G7, out of the box Android
- calls work
...
This is disappointing, as I like to use Lineage.
I've been looking at the Lineage compatible devices:
Devices | LineageOS Wiki
wiki.lineageos.org
Of the 165 phones there, many look to be a
number of years old, and would not be a
candidate to work with ATT 5G.
q1:
Is there a setting that I need to tweak to
make Lineage work with ATT 5G?
q2:
What current phones can be converted to Lineage, and
are now compatible with ATT 5G?
Is there a list/link?
Or does anyone speak from experience?
Thanks a lot
I found out that it wasn't necessarily my phone. Over the past 5 -7 days in my area and maybe everywhere, ATT was doing switching to eliminate all 3G. I had been warned last June that this was going to happen and even tho my phone was VoLTE and 4G, consumer cellular was adamant about making me get a new phone, so I bought their samsung A01for $100 just to shut them up. Consumer Cellular actually shut my service off, forcing my hand and that was when I was living down in Alto Texas. However, I didn't like their phone because it was all googled up and I went back to using my Moto G7 plus with LineageOS. It has been the phone I depend on and I like it best. When my phone stopped working a couple days ago, it was right after an update, so I assumed the update was the problem or my phone was haywire. Then, I found out thousands of people were having the same problem from https://downdetector.com/status/att/ and they do consumer cellular, too.
Now, the new minimum requirement is to be 4G LTE compliant.
After giving up on Moto G7 plus, I put my sim card into my old Galaxy S9+ and it worked. I made a phone call and talked for more than an hour. After I hung up, I tried to make another call and as soon as I dialed, I was returned the message, "call ended" and I couldn't get it working again. So I moved the sim card over to the phone that Consumer Cellular sold me last summer, the samsung A01 and no mojo. I messed around with it for an hour or so. Also, I forgot to mention that whenever I put the sim into a different phone, I would get a text message from Consumer Cellular letting me know that they have somehow configured my phone to work on their network and I have no idea how that works because when tried to show someone the messages they sent me, they were gone as if someone had deleted them and I had no idea that the sender of a text could delete the sent message on the recipient's phone, nor push a configuration. Long story short, nothing worked.
I stopped in at the local ATT store, today. The guy looked at my phone and changed 1 thing (my APN) and it started working. He changed it from Pure Talk USA (att.mvno) to ATT Nextgenphone (nxtgenphone). So now I can make phone calls and check my voice mail etc.... however, I am NOT able to use data from the tower. My wifi works, but I should be able to get data from the darn tower. no luck. I just wanted to let everyone know that I dont think it's my phone. I think it's consumer cellular and ATT or maybe just ATT because consumer cellular uses ATT towers.
I have a Samsung S21FE (Snapdragon) model SM-G990U bought from Samsung and originally configured for Verizon. I've used it on the Verizon network since I got it, but just recently switched to T-Mobile. The phone is still using the Verizon firmware however data IS working, as well as calling, texting, and voicemail. But there are still a few things that don't seem quite right and I'm wondering if a firmware update would solve it (also, what is the best to update the firmware?).
For instance, I used to see "5G UW" when I was on Verizon, and now on T-Mobile it should display "5GUC" but I'm just seeing "5G". Also, when it boots up I still see the Verizon logo. Also, even when it's displaying "5G" I am not getting true 5G speeds --> more in the range of 70-100 Mbps. I use the OpenSignal app and it tells me other T-Mobile users in my area are getting way faster speeds. I thought the S21FE had all the necessary bands to get full 5G but either it doesn't, or maybe the firmware is blocking it?
For comparison, we also just switched my daughter's Galaxy S21 at the same time from Verizon to T-Mobile. On her phone, the first time she booted up with the T-Mobile SIM card, she started seeing the T-Mobile logo on bootup and now she sees "5GUC" next to her signal (I do not).
In the Software information section under Service provider software version, my phone has: SAOMC_SM-G990U_OYN_VZW_13_0017 VZW/VZW/VZW.
My daughter's S21 now says "TMB" in her software version.
It seems like her phone automatically updated the firmware over to T-Mobile but mine did not.
Again, not sure if a manual firmware update would solve any of the above issues, and what is the best way to change the firmware. Anyone have any experience with switching carriers on a S21FE? Did you update firmware?
skokielad said:
I have a Samsung S21FE (Snapdragon) model SM-G990U bought from Samsung and originally configured for Verizon. I've used it on the Verizon network since I got it, but just recently switched to T-Mobile. The phone is still using the Verizon firmware however data IS working, as well as calling, texting, and voicemail. But there are still a few things that don't seem quite right and I'm wondering if a firmware update would solve it (also, what is the best to update the firmware?).
For instance, I used to see "5G UW" when I was on Verizon, and now on T-Mobile it should display "5GUC" but I'm just seeing "5G". Also, when it boots up I still see the Verizon logo. Also, even when it's displaying "5G" I am not getting true 5G speeds --> more in the range of 70-100 Mbps. I use the OpenSignal app and it tells me other T-Mobile users in my area are getting way faster speeds. I thought the S21FE had all the necessary bands to get full 5G but either it doesn't, or maybe the firmware is blocking it?
For comparison, we also just switched my daughter's Galaxy S21 at the same time from Verizon to T-Mobile. On her phone, the first time she booted up with the T-Mobile SIM card, she started seeing the T-Mobile logo on bootup and now she sees "5GUC" next to her signal (I do not).
In the Software information section under Service provider software version, my phone has: SAOMC_SM-G990U_OYN_VZW_13_0017 VZW/VZW/VZW.
My daughter's S21 now says "TMB" in her software version.
It seems like her phone automatically updated the firmware over to T-Mobile but mine did not.
Again, not sure if a manual firmware update would solve any of the above issues, and what is the best way to change the firmware. Anyone have any experience with switching carriers on a S21FE? Did you update firmware?
Click to expand...
Click to collapse
What's the model number?