Hello All,
I have S20+ HK version G-SM9860 and the screen is broken and i went to Samsung's service center in egypt to replace it and they said that they didn't support international warranty devices or any device bought from outside Egypt..
Can you help me on how i can get a screen replacement please? as my wedding is next month and i cannot afford buying a new mobile now
You can find a phone repair shop near where you live and take it there for repair.
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im not happy with my nexus i just noticed the keyboard letters somehow infused themselves onto the screen.
o2 will not help me because i dint want too pay there £10 a month fee
does my nexus come with a manufacturer warranty and if so how can i go about it
any help appreciated thanks
If your nexus is made in Korea, there is a manufacturers warranty. If it is the China Nexus, you are SOL. Being how you are in Europe, there is a good chance you have the Korea one. Take your battery out and you can see where the phone was made. Just google Samsung phone warranty and you should get some contact info.
I had a look and on battery does say Korea on phone just made by Samsung - i went to UK Samsung website filled in all info got a print i can send for repair and best bit the repair centre is in my city also
Nice, should be nice and easy for you then!
I purchased Galaxy Nexus in dailysteals.com a month and a half ago when it was on sale for $460 (prior to google play availability) and yesterday it refused to power on from power off mode.
I did standard steps (recharge, battery out, sim card out, press and hold power, etc) countless times but the phone does not respond.
It only responds to charger in a sense that it shows charging signal but the phone still not powering on.
The phone might have gotten wet 2 days ago from rain when it was in my shorts, otherwise I have no explanation for this breakdown.
So I called Samsumg USA where I live and they asked for IMEI and they said this IMEI does not show in their system and advised to call Poland Samsung.
I called Poland Samsung (appears that dailysteals had Polish region version) but they have menuy on Polish and I cannot navigate it.
I called UK Samsung which is supposed to serve EU but they said since I reside in US and bought it from US reetailer Samsung USA should serve me (I explained I have been through it but this was no good).
I called dailysteals but they obviously do not respond, their reputation on Web reviews is not giving me any hope.
I feel going full circle for warranty and stuck. Did anyone succeed getting warranty service for international phone imported by apparently non-authorized reseller? What about non warranty service, I assume repairing it is cheaper than buying a new one, since screen and everything is supposed to work...
Any option for repair before selling it for parts like screen on ebay which I presume works OK?
vshun said:
I purchased Galaxy Nexus in dailysteals.com a month and a half ago when it was on sale for $460 (prior to google play availability) and yesterday it refused to power on from power off mode.
I did standard steps (recharge, battery out, sim card out, press and hold power, etc) countless times but the phone does not respond.
It only responds to charger in a sense that it shows charging signal but the phone still not powering on.
The phone might have gotten wet 2 days ago from rain when it was in my shorts, otherwise I have no explanation for this breakdown.
So I called Samsumg USA where I live and they asked for IMEI and they said this IMEI does not show in their system and advised to call Poland Samsung.
I called Poland Samsung (appears that dailysteals had Polish region version) but they have menuy on Polish and I cannot navigate it.
I called UK Samsung which is supposed to serve EU but they said since I reside in US and bought it from US reetailer Samsung USA should serve me (I explained I have been through it but this was no good).
I called dailysteals but they obviously do not respond, their reputation on Web reviews is not giving me any hope.
I feel going full circle for warranty and stuck. Did anyone succeed getting warranty service for international phone imported by apparently non-authorized reseller? What about non warranty service, I assume repairing it is cheaper than buying a new one, since screen and everything is supposed to work...
Any option for repair before selling it for parts like screen on ebay which I presume works OK?
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Click to collapse
How wet did it get? If it is moisture or water damage, then i would say sell it for parts but you might still have hope. I would suggest taking it down to a local cell phone store and ask them to run some diagnostics or open the device and check for burnt or damaged areas from the water.
Good luck to you.
Spent hours with Samsung on the phone today. They have assured me there is no place that would service it in the US on warranty and off warranty, Not a good situation as European Samsung also flatly rejected my request.
I gave up on repair and will try to file Purchase protection water damage with Amex. If this does not work will sell for parts to someone who needs screen and other staff, amazing that one cannot get it serviced anywhere in the world except maybe Poland and I do not speak Polish to navigate their voice menus (called there too).
vshun said:
Spent hours with Samsung on the phone today. They have assured me there is no place that would service it in the US on warranty and off warranty, Not a good situation as European Samsung also flatly rejected my request.
I gave up on repair and will try to file Purchase protection water damage with Amex. If this does not work will sell for parts to someone who needs screen and other staff, amazing that one cannot get it serviced anywhere in the world except maybe Poland and I do not speak Polish to navigate their voice menus (called there too).
Click to expand...
Click to collapse
Well you bought a grey market European device. Samsung USA does not have to service it because its a Euro device, and Samsung Europe doesn't have to service it because you're trying to file the claim from the USA.
Unfortunate but this was widely known when you bought the device. This is why buying from a reputable importer that is willing to help with warranty is important.
I bought a SM-P605 on ebay from tropical_mobile. Since tablet is from Singapore/Malaysia I read I have 1 year of warranty. But do you think is valable in Europe?
So if I bring my product to an European samsung center, could them repair it in warranty?
Samsung SM-P9005 - Tapatalk
mouse100 said:
I bought a SM-P605 on ebay from tropical_mobile. Since tablet is from Singapore/Malaysia I read I have 1 year of warranty. But do you think is valable in Europe?
So if I bring my product to an European samsung center, could them repair it in warranty?
Samsung SM-P9005 - Tapatalk
Click to expand...
Click to collapse
I could be wrong here so don't take my word for it.
I'm sure I read somewhere that Samsung won't fix devices if they are bought from ebay since they are not approved vendures or something.
And about warrenty outside of EU, it does say on Samsung Warrenty page that they may attempt a repair but it is not gaurenteed.
Samsung Electronics (UK) Ltd support a product purchased in Europe if it has an EU Bloc Warranty. This warranty is present where the top of the product warranty card clearly states 'European Bloc'. If the product is purchased in another part of the globe then Samsung may attempt a repair. Samsung Electronics (UK) Ltd cannot guarantee the outcome.
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Click to collapse
mouse100 said:
I bought a SM-P605 on ebay from tropical_mobile. Since tablet is from Singapore/Malaysia I read I have 1 year of warranty. But do you think is valable in Europe?
So if I bring my product to an European samsung center, could them repair it in warranty?
Click to expand...
Click to collapse
Sadly, you have no warranty on two counts:
You bought it off eBay and not via a Samsung authorized reseller. Without a valid receipt from an authorized reseller Samsung won't accept any warranty claims. There's no such thing as an authorized reseller on eBay. Samsung forbids it.
Samsung detests grey market sales which is why they introduced region lock. If you had a warranty you'd have to have the device repaired in the region it was sold in.
I'll give you an example. I had a UK i9100 that I bought from an authorized reseller in the UK. Its bezel cracked. I had to pay round trip shipping from the U.S <> UK to get it repaired. Hopefully you can buy third party insurance for it.
But if broke my screen for example, an European samsung center could repair my product without warranty? So if I pay for a new display..
Samsung SM-P9005 - Tapatalk
mouse100 said:
But if broke my screen for example, an European samsung center could repair my product without warranty? So if I pay for a new display..
Click to expand...
Click to collapse
That's a good question. I can only share my experience which is Samsung in the U.S. won't repair a device sold outside the U.S. even if you were willing to pay them. There are some "non-authorized" service centers in the U.S. that'll do the work. If you can't get Samsung Italy to repair it maybe a third-party would be an alternative. Let's just hope you never have to test it.
Yeah I hope to be lucky with this device! Arrived today and it's wonderful.
Samsung SM-P9005 - Tapatalk
Has anyone else had to get their screen replaced? I acted very irresponsibly and used my phone before my case arrived. I dropped it on accident and the screen cracked. Is there somewhere I can take it to be repaired, or maybe pay ASUS to repair it? Thank you.
Send it to Asus since they have repair centers. I doubt any local repair shops would have access to screen replacements yet.
"I'd Totally Hug You, If That Was Something I Did"
Yea best bet is ASUS. You can find replacement screens on aliexpress, but unless you know what you're doing I wouldn't try it.
For North America region (United States and Canada only) please see our support page for online RMA assistance - http://www.asus.com/us/support/
Sincerely
ASUS_USA
I just got the phone 2 days ago. How do I go about getting an ASUS repair, if that's even an option?
I just bought a new condition Nokia 8 Sirocco for review purposes and then planned on reselling it, of course I dropped it first day I got it (luckily with the case on), but unluckily it shattered the front glass. Touch seems to work just fine however, BUT...
Nokia won't sell me the part or help me at all since I'm not in the same country as where it is available from their website.
I tried ordering parts through a cellphone repair store authorized with Nokia, and even called and emailed places in both the UK and Canada that were authorized Nokia repair stores, and they are unable to get me the part or repair it for me even if I pay shipping there and back as well as for the repair and part.
The one website I found that sells the part for a very reasonable 400 rs (5-6 usd) only ships within India.
I've wasted so much time trying to figure out how to just get the part, much less have it repaired. If anyone has any ideas, suggestions, or can help me out I'd be incredibly grateful, or if you can sell me the part directly that would work as well.
Thanks for your time !
Front Screen for Nokia 8
China is the main source of cell phone parts. So, I think you should try "Aliexpress". And they can deliver your product in the USA.
wiederganger said:
I just bought a new condition Nokia 8 Sirocco for review purposes and then planned on reselling it, of course I dropped it first day I got it (luckily with the case on), but unluckily it shattered the front glass. Touch seems to work just fine however, BUT...
Nokia won't sell me the part or help me at all since I'm not in the same country as where it is available from their website.
I tried ordering parts through a cellphone repair store authorized with Nokia, and even called and emailed places in both the UK and Canada that were authorized Nokia repair stores, and they are unable to get me the part or repair it for me even if I pay shipping there and back as well as for the repair and part.
The one website I found that sells the part for a very reasonable 400 rs (5-6 usd) only ships within India.
I've wasted so much time trying to figure out how to just get the part, much less have it repaired. If anyone has any ideas, suggestions, or can help me out I'd be incredibly grateful, or if you can sell me the part directly that would work as well.
Thanks for your time !
Click to expand...
Click to collapse
hi wiederganger,
i just bought a N8S with cracked screen, too good a price to not, i'd seen an ad via google for replacement screens for £69.99 in UK so thought id get it fixed easily, but when i got the phone i checked out the company on trust pilot, it is a scam, all bad reviews nothing good. I got in touch with nokia uk, they quoted £303GBP (about $400USD) for the repair, i can get new glass put in a samsung S8 for £70, so they are way over pricing it and withholding parts deliberately. i tweeted this info out, maybe they'll wake up as nobody would buy one if they realised the screen replacement cost. imho if they make things that break so easily they should be forced to supply replacement parts by law. or use a better screen that can be dropped, we all drop phones once in a while.
anyway i also searched around for glass only. everywhere in china i can find (aliexpress mainly) sells the whole LCD assembly for about $150USD, which is an option if all else fails. 1 place in india has screen only. again a hassle to get it sent overseas. but first ill wait a while, im sure the parts will become available. luckily this phone is usable as is, ill eventually fix it and sell it before i break the screen then buy another smasung because too much hassle to get parts for nokia. similar to apple who deliberately withhold parts also. just dont buy from these companies. i wont buy anything from nokia again. ill let you know how i get on.
Hi, I dropped my Sirocco 8 in December and the glass was toast but the screen worked okay. I bought it in the UAE and have since moved to Malaysia.
Nokia in Malaysia wouldn't touch it and told me that I'd need to send to the country of purchase for repair. I'm not keen on the idea of sending the phone back to the UAE so I too found the company in the UK (QMF) and have sent the phone to them. They've now told me that they cannot obtain the parts so I'm now scouring the web in the hope that someone can fix this phone for me. I loved this phone and if I'd known the trouble I'd have to get it repaired, I would have either not bought it or wrapped it in cotton wool!
If anyone has any luck with getting their phone repaired, I would appreciate if they could share details.
Have a good one.
I sent my N8S to the said repair shop for £69.99 to replace the screen -3 weeks ago. Today, they sent me an email wanting another £180 more for the LCD replacement. I told them to cancel the repairs and refunds will be 30 days.