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Engaget is reporting a world wide recall of the Note 7 because of exploding batteries.
Hopefully they will also deal with the Gorilla Glass 5 problem too.
Shofar1
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It seems a full recall of all phones sold. Hopefully they also replace the Samsung screen protector I bought with the phone
An official statement by Samsung.
"Statement on Galaxy Note 7
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers' safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7.
For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible."
Lets see what happens.
Ryland Johnson said:
..
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Thank goodness I haven't gotten my unit yet!!! Long business trips do have their benefits.
One interesting takeaway from the CNN story's the quote from the President of Sammy's Mobile Communications about how much the recall's going to cost: "it is a big amount that is heartbreaking." Looks like they're going to have huge write-offs.
Maybe they'll have to bin all the batches they're recalling and the suspect ones in inventory. Then there's the issue of lost sales and some people not wanting to buy even later batches because -- well, because you never know. I mean -- Google Pixel Phone Plus (or whatever it's called) -- here I come!!!
The problem with these metal and glass devices is they can't just open these things, replace the batteries and re-ship them. Those glass backs will inevitably break during the process. The colored foil behind the glass is also going to have to be replaced. Then there's the waterproofing...
I wonder if it's simply a battery flaw or a design flaw that causes the device to overheat under certain circumstances. Global recalls like this don't just happen unless there's a very serious issue, regardless of what Sammy's lawyers wrote in their official release. I've been buying smartphones since the early days and this is the only time I can remember a recall of this scale happening.
While it's nice that Sammy was so quick to address it, it's a damn shame because the Note 7 was their best device yet.
The irony is that if Sammy had insisted on keeping their plastic designs -- the same designs we crucified them for -- or maintained removable batteries in metal-framed phones (hello Note 4!) -- this could've been addressed with in-store battery exchanges. Again, that's assuming it's not a design flaw.
And I have such a good device too. None of this user created lag or battery drain.... Sigh.
Sent from my SM-N930P using Tapatalk
Interestingly me and a friend of mine have not had any of the issues mentioned here "yet" battery life is amazing and no boot loop. And we were also part of the pre-order batch.
I demand compensation for my Temperglass screen!!... everything else i could backup and transfer easily... i still have to fine tune a few other setting that dont let me "backup setting"
After this Samsung's recall statement will be known worldwide, IMHO the Note 7 reputation, confidence and appeal for the customers will be heavily affected....
Therefore I personally expect the announcement of the release of a new revised model, for example a Note "7s" with a Snapdragon 821 and 6 GB of RAM, very soon, just before Christmas time, to compete with new Apple's and Google's smartphones.
what if mine is ok ?
Sent from my SM-N930F using Tapatalk
You think we will have the option to change color of phone in recall?
Sent from my Galaxy Note7 using XDA Labs
judy.baby2013 said:
what if mine is ok
Sent from my SM-N930F using Tapatalk
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What if it is not? :fingers-crossed:
This is scaring me at the moment... I was one of the first to get this device in the world during it's release in Dubai.
Sent from my SM-N930FD using Tapatalk
alltaken123 said:
What if it is not? :fingers-crossed:
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That's actually a great point. I love my phone, it's performing perfectly, but you don't just do a worldwide recall because a couple people used a bad charger. They were able to recreate it.
It is sad, this is undoubtedly the best phone Samsung has ever made and it's going to be a financial and PR disaster. On the other hand, those of us who stick with it will probably get a 2nd promotional item haha.
Really sucks but yeah hopefully they will give us something free for the inconvenience or some money for the screen protectors everyone has already purchased and put on the phone...
Feel bad for them though and all of the bad pr. This is an amazing phone and I love it. I guess they will be taking quality control much more seriously in the future (they should have originally since it is the most expensive phone ever).
The phone is still to be released in the UK, was due to be released today I think. The recall will probably delay that by quite some time.
Hopefully Samsung can narrow the problem down to a specific set of serial numbers. A global recall is very unusual, and does perhaps point to a design flaw rather than the batteries.
Apple will be enjoying this...
RandyKaoss said:
The phone is still to be released in the UK, was due to be released today I think. The recall will probably delay that by quite some time.
Hopefully Samsung can narrow the problem down to a specific set of serial numbers. A global recall is very unusual, and does perhaps point to a design flaw rather than the batteries.
Apple will be enjoying this...
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Today was the official date, but Carphone Warehouse gave me my N7 on Tuesday!
It's great that they're doing it but also.... uuugh, why
Also, can you imagine the after work drinks over at Apple today?
DITTO on the Screen Protector issue!
It was so dang hard to find my genuine samsung screen protectors, not to mention the cost. It came with two but used them both already since both my wife and I have the same phones. Right after I finalized my purchase from ebay (the only US seller I've found period), the guy jacked the price from $16.99 to $99 and then to a clown-shoes $299. The samsung SP is actually curved and, IMO, feels great. Hopefully I can get them to pony up a replacement set.
Femmetechstic said:
It's great that they're doing it but also.... uuugh, why
Also, can you imagine the after work drinks over at Apple today?
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I bet Apple (and Samsung) have failure lights around the building that flash when theres a fail...
Apple will send everyone home early today!
Let see the damage control here, and check out how much you trust Samsung now.
Would you buy the next Samsung Flagship? And if so, how soon?
If you ask me, I will wait at least 2 months of reviews before buying any new flagship phone...
There's a Poll so Don't forget to vote!
Several weeks, after second batch preferably. No longer preordering any smart phone
done with samsung I want a removable battery and could care less about water proof.
vegasdiceshooter said:
done with samsung I want a removable battery and could care less about water proof.
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I would not be surprised if they do this in all honesty, think of the money they would have saved if it was removable.
LG V20 is proof that you can make a phone stylish while still having a removable battery.
Waterproofing to me is a gimmick, I don't use phones in the tub or drop them in the toilet. It's pointless gimmick outside of those that might use it on boating trips and to take pictures under water.
As far as investing in a Samsung phone in the future why not? People don't get it when companies screw up like this they will work much harder to make sure this doesn't happen again. It's not like all of a sudden all future phones they make become improvised explosive devices.
Sent from my LG-H901 using XDA-Developers mobile app
Well, if there is no freebie involved, I won't be pre-ordering at full price anyway. I usually buy when there is some nice incentive to be had.
But the next Samsung Flagship will be the 5.0-5.5" range S8 (edge), probably with annoying SD 830. So I think I'll pass again.
I'm not pre-ordering anything anymore.
Also, Sammy was my preferred Android vendor. They've lost that status with me.
I'll consider future Samsung phones, but I will have pause due to this.
nomailx said:
Let see the damage control here, and check out how much you trust Samsung now.
Would you buy the next Samsung Flagship? And if so, how soon?
If you ask me, I will wait at least 2 months of reviews before buying any new flagship phone...
There's a Poll so Don't forget to vote!
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Click to collapse
Samsung demosntrated with this crissis its an Stable and Commited corporation, sure they will learn from this sad experience enoug to not repeat this mistake, so I'll buy the next Samsung Flaship ASAP it is released. Mistakes likes this hardly will happen again to Samsung.
I will buy Samsung flagship as soon as it releases but this time I may wait a month before buying the accessories cause I bought a £35 case for my note 7 and if they discontinue note 7 I am done
evo4g63t said:
Waterproofing to me is a gimmick, I don't use phones in the tub or drop them in the toilet. It's pointless gimmick outside of those that might use it on boating trips and to take pictures under water.
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You should try ...
Piravinth said:
I will buy Samsung flagship as soon as it releases but this time I may wait a month before buying the accessories cause I bought a £35 case for my note 7 and if they discontinue note 7 I am done
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I'm too pissed off at this point to go back ...will give it a year of two.
I think I'm done with Samsung. How can they mess up twice on their flagship phone. They might not even know why the phones are catching fire. How can I trust them again that the next phone I buy from them won't have some defect?
The hassle in setting up a new phone is bad enough. But I'm sure most of us have bought cases and screen protectors already. I even ordered mine from Amazon and I paid a lot to ship it to the Philippines.
Sorry Samsung. You just lost a customer.
nomailx said:
Let see the damage control here, and check out how much you trust Samsung now.
Would you buy the next Samsung Flagship? And if so, how soon?
If you ask me, I will wait at least 2 months of reviews before buying any new flagship phone...
There's a Poll so Don't forget to vote!
Click to expand...
Click to collapse
2-3 months depending on how the reviews are but no less than 2 months. Of course this is also dependant on whether I buy a new phone this year to replace the Note 7 because I can't afford to buy a phone every year since I like to travel and buy other gadgets and such, nor do I see a need to do so. I'm good every 2 years at minimum but 3 years even works fine. Currently debating the overpriced Pixel XL (lack of micro sd sucks but unlimited full size picture storage helps alleviate that a little bit and just buy the 128GB) or the LG V20 since it will be the first to work with Wind's upcoming LTE band-66. Decisions decisions.
When you consider the range of really premium top rated products Samsung has launched over the past few years, why people are turning their backs on them now because of this, astounds me! The Note 7 is still a beautiful phone. It had an issue that could have happened to any other device out there whoever manufactured it . Look at the S7 line it's also stellar. The Gear VR and their smartwatches. And the S8 rumours point to something very innovative and unique on the way next year. So why cut your nose off to spite your face? You can't deny they have made some damn good phones.
They tried to fix the problem with the Note 7 and they eventually stopped production to do what was right for most people. Give them some credit. Stop playing into the hands of the media and the Apple fanboys, intent on bringing Samsung down. They certainly deserve another go.
Yet, after all those years, they can't make a phone that doesn't overheat (or lag for that matter). The focus is on the battery now, but that wasn't the only fault with the N7. I'm still mighty pissed of there is no flat version and that we are getting ignored in Europe most of the time. There is no high-end Samsung with a flat screen larger than 5,1"...
I'd wait about a couple of months, but I tend to do that with everything I buy... early adopting is not for me.
Will buy next flagship Samsung ASAP.... hopefully it will come with a Stylus but nonetheless i will buy and for the time being i m buying J7 prime or A8
I'm pre ordering the s8. I don't care what anyone says but the note 7 is the best phone of 2016. It's a shame it had to go out like that. I think Samsung did the right thing and I'm still down with them. For now...
Sent from my iPhone using Tapatalk
I voted for several weeks, but in reality it will totally depend on the situation. I cannot really answer with the options given.
I am not sure what I will do next, and I don't really want to go with an S if they're like the S7 or S7 Edge. My wife and I had both of those during the two week we waited for the Note 7 replacement and, well, for various reasons we didn't like them. If they come out with something like a Note, I may very well do a pre-order as soon as we're able to. But, again, it will totally depend on the situation. I may also wait some weeks or even months, or never even going back to Samsung if I find a phone that I like (so far, little chance for that, I'm going back to my Note 4 once I return my Note 7). I'm willing to take a look elsewhere, like the LG V20 or the Google Pixel XL, and if I like what I have with those, then Samsung wont see me back for some time.
I think for me, in reality, my decision will have little to do with what happened to the Note 7, but it's more like the total package. I fully realize this could've happened with any phone, just so happen to be this one. I don't mind going back to Samsung, but right now they don't have what I want, and when they do, I may not want to go back if I'm satisfied with something else.
From a news article... They might not even know what caused this. Who's to say future phones won't have the same problem
When several Samsung Galaxy Note 7 smartphones spontaneously exploded in August, the South Korean company went into overdrive. It urged hundreds of employees to quickly diagnose the problem.
None were able to get a phone to explode. Samsung’s engineers, on a tight deadline, initially concluded the defect was caused by faulty batteries from one of the company’s suppliers. Samsung, which announced a recall of the Note 7 devices in September, decided to continue shipping new Galaxy Note 7s containing batteries from a different supplier.
The solution failed. Reports soon surfaced that some of the replacement devices were blowing up too. Company engineers went back to the drawing board, according to a person briefed on the test process who spoke on the condition of anonymity because the internal workings were confidential. As of this week, Samsung’s testers were still unable to reproduce the explosions.
koppee1 said:
From a news article... They might not even know what caused this. Who's to say future phones won't have the same problem
When several Samsung Galaxy Note 7 smartphones spontaneously exploded in August, the South Korean company went into overdrive. It urged hundreds of employees to quickly diagnose the problem.
None were able to get a phone to explode. Samsung’s engineers, on a tight deadline, initially concluded the defect was caused by faulty batteries from one of the company’s suppliers. Samsung, which announced a recall of the Note 7 devices in September, decided to continue shipping new Galaxy Note 7s containing batteries from a different supplier.
The solution failed. Reports soon surfaced that some of the replacement devices were blowing up too. Company engineers went back to the drawing board, according to a person briefed on the test process who spoke on the condition of anonymity because the internal workings were confidential. As of this week, Samsung’s testers were still unable to reproduce the explosions.
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I wonder how reliable is that inside information.
What's the real story as to where the Pixel XL is in the U.S. ?
- Google's own website says sign up for a news letter as to when the phone will be back in stock sometime next year
- Verizon is out of stock on the XL for two months !!!
- BestBuy discontinued the XL, will not carry it anymore
What's up with BestBuy discontinuing and not carrying or selling the XL anymore ?
My guess this falls on HTC's manufacturing capabilities, I bet the Pixel and Pixel XL, have sold more than the entire run of HTC Ten this year. And maybe HTC just can't keep up with demand, and now Google is scrambling behind the scenes. Or maybe Google wasn't thinking like they typically do on Nexus launches, and completely underestimate how many will sell ?
Sometimes I think the Nexus and now Pixel line is just some little pet project in the basement at Google's headquarters, with just the ultra nerd team working on it, with like 1% help from the upper brass and management. At the end of the day selling HTC made Google phones isn't making them their billion$.
I just bought one from the Google store about twenty minutes ago. I kept loading the page and every now and then it would show in stock. Had it in my cart once and at checkout it glitched and went away, second time it went through. I am guessing they are only allowing one sale every so often so they can keep up.
Black 32gb xl, 2-3 week estimate for shipping fyi...
Zorachus said:
What's the real story as to where the Pixel XL is in the U.S. ?
- Google's own website says sign up for a news letter as to when the phone will be back in stock sometime next year
- Verizon is out of stock on the XL for two months !!!
- BestBuy discontinued the XL, will not carry it anymore
What's up with BestBuy discontinuing and not carrying or selling the XL anymore ?
My guess this falls on HTC's manufacturing capabilities, I bet the Pixel and Pixel XL, have sold more than the entire run of HTC Ten this year. And maybe HTC just can't keep up with demand, and now Google is scrambling behind the scenes. Or maybe Google wasn't thinking like they typically do on Nexus launches, and completely underestimate how many will sell ?
Sometimes I think the Nexus and now Pixel line is just some little pet project in the basement at Google's headquarters, with just the ultra nerd team working on it, with like 1% help from the upper brass and management. At the end of the day selling HTC made Google phones isn't making them their billion$.
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What I know for shure is, that one of HTC bigger Factories got destroyed by a Tsunami (also some more like some from Canon and so on), and the Parts they need, can only be manufatured slower than before.
And also due to the huge demand of the bigger variants they arent able to accomplish their request. I have pre Ordered the Pixel XL 128 GB Quite Black in Germany, and eventhough I had pre Ordered, I had to wait nearly 1 1/2 Months to get it.
Gesendet von meinem Pixel XL mit Tapatalk
I ordered mine in Google store Germany on 16th of December and was delivered on 22nd
Got my 128 from Verizon and it took 2 days. It originally said won't ship til Dec 28 but ended up taking 2 days.
Zorachus said:
What's the real story as to where the Pixel XL is in the U.S. ?
- Google's own website says sign up for a news letter as to when the phone will be back in stock sometime next year
- Verizon is out of stock on the XL for two months !!!
- BestBuy discontinued the XL, will not carry it anymore
What's up with BestBuy discontinuing and not carrying or selling the XL anymore ?
My guess this falls on HTC's manufacturing capabilities, I bet the Pixel and Pixel XL, have sold more than the entire run of HTC Ten this year. And maybe HTC just can't keep up with demand, and now Google is scrambling behind the scenes. Or maybe Google wasn't thinking like they typically do on Nexus launches, and completely underestimate how many will sell ?
Sometimes I think the Nexus and now Pixel line is just some little pet project in the basement at Google's headquarters, with just the ultra nerd team working on it, with like 1% help from the upper brass and management. At the end of the day selling HTC made Google phones isn't making them their billion$.
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For 900 dollars you can get a piece of **** phone!
I know, I got one!
I ordered mine through a Verizon deal on the 19th of december, estimated delivery date is the 18th of January. Still waiting unfortunately.
I ordered my phone on 12/19 was suppose to ship on the 28th, instead I got the notice that it was delayed 2 months. I wonder if this phone will turn out to be a great phone but extremely rare. It's bad when Bestbuy stops carrying the phone.
I was lucky. I woke up at 03:00 am and couldn't go back to sleep, so I got on the web. Went to several places looking for 128gb Pixel XL and it was atrocious. $1600 on Amazon. Goughers!!! Anyways, I went to eBay and was looking and all of the sudden I found 128g used Pixel XL. I couldn't believe my eyes. Well, I bought it. Says it's in good condition. We'll see. Anyways, hope it works out. I'm currently using Pixel 5.0 and I love this thing. I had a note 7 and I finally turned it on last week. no regrets.
Sent from my Pixel using Tapatalk
gsk3rd said:
I ordered my phone on 12/19 was suppose to ship on the 28th, instead I got the notice that it was delayed 2 months. I wonder if this phone will turn out to be a great phone but extremely rare. It's bad when Bestbuy stops carrying the phone.
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Yeah what the heck is up with that?
Google will never catch Apple like this. Really frustrating. I've read many reviews of iPhone lovers making the switch and adoring this phone but maybe make it available??
My Nexus 6 is starting to die off, and I'm in the market for a new device. I've been eyeing the Pixel XL since it was announced, and now I can't find one. I looked at Best Buy, but they don't carry the 128gb models, and the price of the 32 P and PXL are inflated.
So, with the "shortage" I feel like I'm in a weird place. Currently, only the OnePlus 3T and the Pixel XL are attractive, and both are out of stock and at minimum weeks away.
Not sure if I should keep waiting for the PXL at this point, or just look for something new coming out in the spring.
Sent from my Nexus 6 using Tapatalk
Ebay
Does anyone know why BestBuy officially stopped selling the Pixel XL ? Their website says product discontinued or something ? But they still sell the tiny Pixel.
I went to BB today, asked a cell phone salesperson about the XL he said Best Buy took that product off the system and they no longer offer it.
I asked if they'll get it back in the near future ? He said he wasn't sure.
This sucks, because I got a crap load of BB gift certificates for Christmas and I had a few left over from my Birthday totaling $350 now, and was gonna purchase a Pixel XL outright, but tyry don't sell the phone anymore.
Exactly how the 6P sold. Always sold out and you're lucky to get one.
It's all kind of ridiculous. I checked with my Verizon store. You cannot get a Pixel XL, or even Pixel 128GB within 100 miles of me at any store. All colors. I then talked to the corporate people and they said they have called 19 different stores across 5 states and none of them had any of these aforementioned models within 100 miles of there either.
I think Google is really dropping the ball. I get trying to drive up interest by making it seem like everyone wants it so it's perpetually out of stock, but most people won't wait a month or longer for a phone - they'll just get the next "droid" over from that one (probably an S7 Edge the way Verizon employees love Samsung and push them so hard).
I'm really rooting for this phone like to knock Samsung and Apple a bit, but they need to learn to manufacture a little quicker or get better forecasts of sales. For a company based on algorithms, their forecast algorithm sure does suck tremendously.
It really is unbelievable how Google can miscalculate and underestimate how many units they need to produce for stock. I could see when the phone first launched they may have been caught off guard how much of a hit seller this would be.
But it's been out for three months already. They should have a firm grasp where they need to be production wise.
And to have it sold out for 6 to 8 more weeks still. Wow.
Once Sansung releases the Galaxy S8 in March / April, the Pixel line will see a major drop in sales, and will just be the ultra nerd geek phone again like the Nexus phones. The average buying public will for sure be tempted by the new S8.
Even though myself I still prefer a good stock Android phone #1, I'd take a Pixel XL over the S8 Plus phone. But most people won't.
Zorachus said:
It really is unbelievable how Google can miscalculate and underestimate how many units they need to produce for stock. I could see when the phone first launched they may have been caught off guard how much of a hit seller this would be.
But it's been out for three months already. They should have a firm grasp where they need to be production wise.
And to have it sold out for 6 to 8 more weeks still. Wow.
Once Sansung releases the Galaxy S8 in March / April, the Pixel line will see a major drop in sales, and will just be the ultra nerd geek phone again like the Nexus phones. The average buying public will for sure be tempted by the new S8.
Even though myself I still prefer a good stock Android phone #1, I'd take a Pixel XL over the S8 Plus phone. But most people won't.
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All very true. Most people love Samsung now since it has become almost as well known as Apple. I mean, I hear people say, "do you have an iPhone or a Galaxy?" Talk about an ignorant question, but that's people's mentality about phones. Google can change that with the next few iterations of the Pixel as people get more familiar with the name (if Google keeps pushing it with the ads too!) but they need to learn how to produce phones that are in high demand. It's really disappointing and frustrating.
Ordered mine December 16th and it still says January 20th expected ship date.
I ordered a Pixel XL 32GB black December 20th and it's listed as Pending with an estimated shipping date between January 13 and 17.
Conspiracy theory here, tinfoil hat time. What if the Pixel actually was selling very well on Verizon from Oct - Dec. which I think it was, and now it's out of stock. But what if the big guys like Samsung and LG got pissed they had competition from Google directly, and viewed this Pixel phone as a threat, and maybe they made a stink about it ?
That also begs the question, maybe Google didn't originally allow the Pixel phones to be on all U.S. carriers for a reason, knowing if it got real popular and was a success, it might dent into the sales of the big Android players like Samsung, LG, Motorola, etc... And then a **** storm would brew up.
LeEco continues to try and recover from their ongoing financial issues. The company had big plans as they launched their expansion into the United States, but that was slowed to almost a dead stop once the financial issues became too much to bear. Not only were they running out of cash, but the debts they were in were also making investors really worried. It got so bad that many employees from their United States unit said their paychecks were getting delayed.
Due to these issues, the company backed out of their $2 billion acquisition of Vizio and even started looking to sell the piece of land they once bought from Yahoo. LeEco is part of a holdings company called Leshi Holding and until now, the founder and CEO of LeEco, Jia Yueting, was also the CEO of that publicly traded unit. Yesterday though, it was announced that Mr. Yueting would be stepping down as the CEO from Leshi Holding.
He will continue on as a chairman of the company, but Liang Jun will be stepping in as the new CEO of the company. Mr. Jun used to be an executive over at Lenovo but was hired by Leshi back in 2012. Jia Yueting apologized to investors and employees as he put the blame of Leshi’s development on a lack of focus. The company is putting their money on the new CEO in hopes that he will be able to step up and get things back on track.
This isn’t the only shakeup happening there though. The finance chief of Leshi had recently resigned due to personal reasons and it’s been confirmed that role will be filled by Zhang Wei. CNBC is even reporting that LeEco will be doing massive layoffs at their US branch today. This part has yet to be confirmed by an employee of LeEco, but the report claims up the staff will be cut back from over 500 to only 60.
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via https://www.xda-developers.com/founder-of-leeco-steps-down-as-the-ceo-of-leshi-holding/
Looks like they are going to really cut back in the USA. I would not expect much more official OTAs for US variant. Luckily, it looks like Chinese variant software works on our devices.
Ascertion said:
via https://www.xda-developers.com/founder-of-leeco-steps-down-as-the-ceo-of-leshi-holding/
Looks like they are going to really cut back in the USA. I would not expect much more official OTAs for US variant. Luckily, it looks like Chinese variant software works on our devices.
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True. Like you said, fortunately the Chinese variant is compatible.
I will keep mine at least until next year and will make it a backup phone. The phones this year seem to be lethargic in performance and battery life. =D
Luckily there are other ROMs available for this phone. I kind of hope they have a fire sale and dump some for cheap I would pick another Pro 3 in a heartbeat. Just hope the community is able to keep the momentum going without Leeco. Would be a nice gesture to provide sources and etc for the phone if they aren't going to develop it anymore. I knew going in that this phone would be a gamble but for what I paid I can't complain at all.
Hi,
I am thinking of buying a oneplus device , the coming month, as it seems to me the most value for money smartphone in the premium handset segment. The reviews are always great , but having always used a samsung or apple flagship ......I have a couple of questions to ask.
1. Customer Care service in India? :
I have been googling around and it seems Oneplus doesn't have a robust and a customer friendly Customer service network. There have been articles of people getting a invoice....twice the amount of the phone itself or amazon dragging its heals when it comes to replacing/refunding for a faulty unit.
I understand, probably apart from Nokia/Samsung/Apple, most companies don't provide good service in India. But one is more apprehensive about brands like Oneplus, Xiaomi, Vivo etc who rely mostly on online sales model and are relatively new. Also, you have videos from youtubers which slam these chinese brands for their after-sales service or the lack of it...
2. Durability/ Longevity ?
The other most heard complaint/opinion is that if the phone is priced less, then the company must have cut corners to save cost...Is oneplus doing so? There are videos on youtube which show it's black coating on the back panel isn't as durable, even if you use a cover.
I am looking for an honest opinion and please don't start a apple/samsung vs oneplus war here. I have for quite some time believed that 60-70 K charged by apple and samsung is a little too much when everyone knows that it cost less than half to make them... A price of around 40-44k is pretty ok , but not more.
Waiting for your opinions...
wait for 6T if u can
or buy 1+6
everything is osm