Develop Bugs

[Q] T-Mobile WIFI calling issue from behind corporate proxied-connection

I have no T-Mobile tower reception at work, and was looking forward to the wifi calling capability to come to the rescue with this new phone/service. Unfortunately, my work wifi requires a proxy-serverort for browser connection, and once I update the wireless connection with these settings - I am able to browse fine.
Regardless of the wireless signal strength, the WiFi Calling status states : Poor WiFi signal, before timing out with REG99 error - unable to connect. I have also noticed on this phone and the HTC EVO 4G, that while on wifi at work, my download speeds (via speednet) are high (>10mbps), but nothing shows up in the upload section.
Given the above, and knowledgeable of the fact that my corporate network does shut down access to other ports - is there any workaround to enable wifi calling behind a proxied network? I have even tried to add a new APN to include the proxyort to no avail.
wifi calling from the home network works without any issues, and yes i am rooted.
TIA for any help.

Found the solution. Turns out that accessing the proxied wireless network was the root cause of the issue. We also have access to a guest network, that interestingly does not require a proxy connection to the outside world, and that works perfectly fine!
Still unanswered then, is what ports does this phone require that are being blocked by the proxy server?

I would also like to know the answer to this. I do not have access to another wifi server to test this. What is weird though is that my Sensation that I just got rid of had no issues with wifi calling on the same network, explain that!

Wifi Calling?

Any way to activate the wifi calling feature for the Sprint S6?
rooted and xposed installed

I've tried on every build so far on my GS6 and haven't been able to get it to turn on, but it sounds like a few people have gotten it to work. I've spoken with Sprint multiple times about it and the only remaining test they want to try is to factory reset the phone...which is funny since the first day I also couldn't enable WiFi calling. They recommended I take it into a Sprint store so someone else can look at it, and probably factory reset it. I just don't want to spend the next 6 hours customizing everything on my phone again. I've also heard that the battery life isn't very good with WiFi calling (maybe incorrectly), so that's been another reason for me to not take the plunge and factory reset.
Sprint did mention, during all those phone calls and chats that WiFi Calling must be enabled on your account/line for it to work, which they say they enabled for me, but it still doesn't work. Maybe that's your hang-up....

Works for me on stock OH1. Took awhile for the red line to disappear from the icon but when it did I made and received several calls using wifi calling.
Sent from my iPad using Tapatalk HD

I am able to use wifi calling fine. I was just in Bosnia, Croatia, and Serbia where I used wifi calling constantly to call and text people in the US. I am on stock OH1. When you enable wifi calling go to the wifi calling options and make sure the wifi access point you are connected to us enabled in the wifi calling. To the point above, yes it does often take 30 seconds to a minute to enable wifi calling on any access point. If it starts to take longer I toggle wifi calling off then on again.

balistic2 said:
When you enable wifi calling go to the wifi calling options and make sure the wifi access point you are connected to us enabled in the wifi calling.
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How do you tell the phone that a particular wifi network is able to use wifi calling? Whenever I try to enable wifi calling it sends me straight to "Self Service".

ggross01 said:
Any way to activate the wifi calling feature for the Sprint S6?
rooted and xposed installed
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Wanam Xposed module (note module not framework) breaks the ability to access WIFI calling feature. I reported it here in module thread.

I might recommend doing an RTN reset...I know you said you don't want to set everything up all over again. But I had issues when I first got the device. This completely reprovisions everything and in my case fixed WiFi calling not even being an option. I would make sure it shows in your account and then do the RTN reset.

Will it support T-Mobile WiFi Calling?

Will it support T-Mobile Wi-Fi Calling? I know Android M supports WiFi calling natively but will the carriers (T-Mobile in particular) need to do anything to allow it?
WiFi calling is very useful to me at home where cell signal is very poor.

sirxdroid said:
Will it support T-Mobile Wi-Fi Calling? I know Android M supports WiFi calling natively but will the carriers (T-Mobile in particular) need to do anything to allow it?
WiFi calling is very useful to me at home where cell signal is very poor.
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Out of the box, at this moment, I don't think it does. However T-Mobile got it working on the Nexus 6 so I don't see why they couldn't add it with an update either before or after they ship. Think positive :thumbup:
Edit: found this from another thread in general section
"It’s also worth mentioning that*T-Mobile has already said*that the Nexus 5X and Nexus 6P should have Wi-Fi Calling support at launch. While it’s expected to be turned off by default, T-Mo has said that after you pop in your SIM and hook onto the network, you should be able to turn the feature on."

Google or T-Mobile said via Twitter or the AMA or somewhere that it does support WiFi calling out of the box, but you need to set it to be on when you get your device - it isn't on by default.
The TBD support is for T-Mobile VoLTE/Band 12, which Google said they hope will be ready to go by ship day.

Ajfink said:
Google or T-Mobile said via Twitter or the AMA or somewhere that it does support WiFi calling out of the box, but you need to set it to be on when you get your device - it isn't on by default.
The TBD support is for T-Mobile VoLTE/Band 12, which Google said they hope will be ready to go by ship day.
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Excellent. Both will help.

Do texts go over wifi as well with wifi calling enabled? At work I only have access to wifi or Sprint (because I am in a basement of a building) and it has a Sprint DAS antenna system installed. I was thinking of switching to Project Fi due to it being on Sprint's network but if texts can go over wifi with T-mobile I would probably go with them since it would open me up to a huge choice of phones in the future (I kind of want to try a windows phone sometime)

Evo_Shift said:
Do texts go over wifi as well with wifi calling enabled? At work I only have access to wifi or Sprint (because I am in a basement of a building) and it has a Sprint DAS antenna system installed. I was thinking of switching to Project Fi due to it being on Sprint's network but if texts can go over wifi with T-mobile I would probably go with them since it would open me up to a huge choice of phones in the future (I kind of want to try a windows phone sometime)
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Yes, texts will go over wifi. Hurry with that Windows phone, before the platform dies completely

Here's the Twitter post where I saw confirmation from T-Mobile on Wi-Fi calling: https://twitter.com/TMobile/status/648919023158206464
The initial question was on band 12 support (hoping we get this soon), but below there's a question on Wi-Fi calling to which they said yes. This was one of the main reasons I'm switching to one of the new Nexus phones - most phones support it on their stock ROMs, but once you get sick of stock and switch to a custom ROM you have to give up Wi-Fi calling.

Question for those of you on T-Mobile...
We all know WiFi calling is enabled, BUT, has anyone seen or regularly sees any kind of indicator that they're actually connected through WiFi calling when on a call?
I have seen twice on the signal tile, it say "T-Mobile WiFi calling". But that's it. I have the setting set to WiFi preferred and I even have the T-Mobile WiFi calling Asus router, but I don't know if it's actually using WiFi calling it not.
If I have zero signal indicated on the signal tile, but WiFi on, I'll get a message telling me to connect to a wireless network when I try to place calls.
I'm also assuming that means the signal indicator tile serves a dual purpose in regards to also showing WiFi signal strength. Because when I'm on WiFi, if I switch on " cellular preferred" (in WiFi calling settings), I'll see the LTE symbol next to the signal icon in the tile, but If I switch to "WiFi preferred", any cellular symbol (LTE, H, 3G) goes away.
On a side note, if you're in airplane mode, you can't make a phone call, even with WiFi on. On my S6 edge, I could, as long as I was connected to T-Mobile WiFi calling. But the phone would let you know with a status bar icon.
I really need WiFi calling in some places at work and I dumped the S6E partly because of the 5X utilizing WiFi calling, so that's why I've wasted all you folk's time in reading this long post. ☺

Well, son of a *****, look what finally popped up...

It was enabled by default as soon as I booted with the TMO sim and ran the update.

Great to read...looking forward to trying it out when it arrives.

minnemike said:
It was enabled by default as soon as I booted with the TMO sim and ran the update.
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As was mine, but it didn't seem to want to work. I had "cellular preferred" set, but it seemed to hold onto the cell signal too much and not want to switch over. I set it to "WiFi preferred" but it still wasn't connecting yesterday. Today however, it's been all good with WiFi preferred. So it might have just been my work's network yesterday.
I still got to see if the phone will hand off the call to cellular before I leave it on WiFi preferred. I'm guessing it only will if I'm on band 12, but I'll test it anyways.

WiFi calling turning on and off by itself

I have a metroPCS unlocked Snapdragon S9, and I have my WiFi calling set to cellular preferred, but my WiFi calling keeps turning itself on and off all the time. I like WiFi calling and find it useful, but I have had problems with latency and poor call quality, so I don't want to use WiFi calling unless the cellular network isn't available. But my phone just keeps turning WiFi calling on and off by itself when I have the preference set to use the cellular network by default. I get excellent reception at home and most places I go to, so I don't understand why WiFi calling is on when I have it set to use the cell network by default.
Has anyone else had this problem? Does anyone know a solution short of disabling WiFi calling entirely?

VZW S20 Ultra wifi calling issue?

Just curious if anyone else has had any issues with WiFi calling on their S20 variants. I have a stock S20 Ultra on Verizon. I recently noticed my wifi calling would simply just not connect at all. It was also failing on sending some text messages, problems that I surmised might have been a recent wonky app installed. I then factory-refreshed the phone from scratch, and installed from scratch, manually picking and choosing my apps to avoid the same fate. But even so, my WiFI calling is sporadic at best. Incoming calls will ring in mostly, but if I answer the call, I get no sound at all and no one can hear me. Outgoing almost never works, unless I restart the phone, then toggle wifi calling off, wait a minute, turn it back on, and then wait for the icon to display as WiFi Calling able. Then I can get one call out. I can immediately hang up and try again, any number, and it'll just sit there waiting to connect. I have only been able to test it while on my home network. I did also recently upgrade to 50m Fiber internet, though everything is routed through a Google OnHub router for wireless so I can monitor devices in the home. I'm still connecting to the same band that I was prior, and that my other phones (my S105G and S9+) have had no issues connecting and calling from. I do not have a strong enough signal inside the house for calls to connect over the network, so that's out. All other data on the phone works fine from wifi. Texts work more reliably but still suffer from the occasional Sending Error where it times out and I have to resend. Or it'll take an extra 20-30 seconds before it sends. I get the same results if I connect directly to the modem's Instead.
Are there any other suggestions on settings or checks I can look at between phone and network that anyone can think of? This only seemed to happen within the last couple months, too. When the phone was brand new, everything seemed fine.
Edit: Workaround / half solution found, post #6.

Howdy. I just got the S20+ 5G from Verizon. I noticed my mobile data connection going in and out fairly often and texts getting stuck sending. I also noticed wifi calling draining the battery. I've disabled wifi calling for now. I'm a little peeved a $1200 phone has an issue like this.

I know it's been a bunch of months, but I just wanted to follow-up with this. I haven't found a solution but I've all but ruled out the phone as the culprit. As it turns out, all the other phones suffer from the same issues. I even bought a Verizon LTE Network Extender, which has at least solved my text issue - they work reliably now. But voice calling is still a one-way street. Calls can come in, I can hear the other person all day long but nothing can be said back. Since it happens the same way on all the phones, and since it happens even with the network extender, I can only assume the issue lies somewhere either in the modem settings somewhere that I haven't found, or in the ISP backbone itself. Sadly, they're pretty worthless when it comes to tech support (and I should know - I work for them...). I've tried most things I can think of in the modem/router itself, took out my Google OnHub altogether, and still nothing. I've heard ports opened up being a common issue but for some reason, the ports that most people suggest are already showing in use and unable to be set aside. I revisit the issue every few months, but if I ever do find a solution for my case, I'll post back then.

CharlzO_2000 said:
I know it's been a bunch of months, but I just wanted to follow-up with this. I haven't found a solution but I've all but ruled out the phone as the culprit. As it turns out, all the other phones suffer from the same issues. I even bought a Verizon LTE Network Extender, which has at least solved my text issue - they work reliably now. But voice calling is still a one-way street. Calls can come in, I can hear the other person all day long but nothing can be said back. Since it happens the same way on all the phones, and since it happens even with the network extender, I can only assume the issue lies somewhere either in the modem settings somewhere that I haven't found, or in the ISP backbone itself. Sadly, they're pretty worthless when it comes to tech support (and I should know - I work for them...). I've tried most things I can think of in the modem/router itself, took out my Google OnHub altogether, and still nothing. I've heard ports opened up being a common issue but for some reason, the ports that most people suggest are already showing in use and unable to be set aside. I revisit the issue every few months, but if I ever do find a solution for my case, I'll post back then.
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From what you've shared the connection issues would point to your ISP. If you haven't already done so request Verizon do a reset on the fiber connection or switch to DSL if they offer it. At times a COLO, the actual distribution point closest to your home isn't properly maintained or the equipment is in need of upgrades or repair. The only other consideration might be a firmware defect. If your S20 Ultra is operating on Unlocked FW you might want to flash Verizon's latest FW to your device. ATT/Verizon are notorious for compatibility issues with non-native FW.

I actually just came back to add more confusion to my post, but I'll answer above as best as I can:
I don't have Verizon for home service, but Verizon Wireless for my cell. My S20 Ultra was purchased directly through the store, with all Verizon updates installed and current. My home internet is new 50/50 Fiber internet, which was just deployed to the area about 8-9 months ago. I was the first person on the loop to be installed, and it runs fine. I could up the speed if I wanted, but have no need for more. It's new cable from the unit in the field, up to the road, and new drop to the house and new equipment. From that standpoint, everything has been rock solid and works fine. I certainly am not letting them off the hook (or, wasn't until five minutes ago) for what might be a setting somewhere between points.
However, during some more testing, someone mentioned they had an issue with WiFi calling not working. So I did more testing with my S20 Ultra. Turns out, WiFi calling isn't even working at all on my device. I can place it in airplane mode (so it doesn't see my Network Extender), enable wifi, and no matter what I try to do, it will not recognize WiFi for calling purposes. I can enable it fine, it shows enabled, I can restart and toggle all day long. But the moment I try to make a call that way, it tells me I must turn off Airplane mode to make a call. This is in spite of the phone having wifi calling enabled, with WiFi set as the preferred call type in it's settings. This is full wifi from within feet of the router. On a whim though, I took out my SIM card and put it back in my S10 5G sitting in it's box. Calling works perfectly, on both wifi calling, and the network extender. So all that did was confuse me more.
I have an S9+ that doesn't work. I have an iPhone 11 Max that doesn't work. I have an S20 Ultra that doesn't work. But an S10 5G that does. It's the only phone I've found in the house so far that I can make or receive calls from/to, and be heard on the other end. All the other phones, connected to the same wifi and the same network extender all suffer from the same thing. At this point, I've basically hit a wall and am ready to throw in the towel. I was ready to spend another evening messing with the modem until my S10 worked perfectly. It worked on the extender fine. I put it to Airplane mode, enabled wifi calling, and within twenty seconds it registered an outgoing call to my house as a wifi call, completed, and could hear fine. A bunch of coincidences all at once. My fiber internet came with a new modem, though the same model that my regular DSL used prior - when everything worked fine. This new one is configured exactly the same, I kept the wifi configuration exactly the same as before to eliminate having to set a dozen devices back up. So I thought that change still somehow did the phones in, as it was shortly after that I realized that they weren't working right. But then the S10 connected just fine, using the same new modem and everything.
Pretty sure I just live in the bermuda triangle of befuddlement here. I'm just going to abandon trying to figure it out, and go back to just calling back anyone that tries calling, from my home phone instead.

A workaround /semi-solution has presented itself:
The reason my S10 worked was because it was connecting to the 2.4GHz radio instead of the 5GHz one (my router is set up with both configured through what is called "Total Control Wireless" where it configures both under one umbrella with the same SSID, security and password and then lets the devices pull whichever it prefers). But my S10 still had my 2.4 guest wifi in it, and connected to that without me realizing it.
By switching my S20 to Airplane mode, and connecting to my 2.4GHz guest wifi, it works. It does NOT work though, if I don't enable airplane mode. I believe this is due in part to some others I've seen posted where the Samsung phones will automatically attempt to use cellular signal regardless of wifi calling enabled or set as preferred. Noting that the preferred call type is under 'roaming' and likely not subjected to just always using it. So it sees a signal at all, be it from the extender or from even a small signal seeping through the wall, and I guess it tries to use that instead of the wifi. Airplane mode on, 2.4Ghz radio, and I can make and receive calls all day, with no issues with voice.
I still have some more to play with, like disabling the 5GHz band altogether, and so on, but for now at least, I seem to have narrowed it down. Even though this router is set up exactly as before, my guess is something in there isn't liking it. I even set up the 5GHz guest radio, which did nothing either. But for now, I at least have a workaround, even if it means having to remember to disable airplane mode when I leave the house. I think there's rules I can make for that somewhere...

Last follow-up. I don't know if this is really a solution, but for future reference:
I disabled the 5GHz radio in my modem/router. For records, it's an Arris NVG448BQ. I'm not sure what would've changed from the old modem to the new, but I guess it's possible that I didn't have both bands enabled on that one.
However, changing to strictly a 2.4 GHz radio has eliminated the issues altogether with my S20. I will be able to test the other phones later but I suspect the same thing. I don't think it's so much the phones as much as it is something somewhere in the 5 GHz side of the router, despite being unable to find any difference in the way they were set up. I even left it enabled as a separate SSID, and still nothing.
I also was able to disconnect my Network Extender (glad I spent money on that...) and thus eliminate the need to toggle airplane mode on and off. I was worried that the phone would still see a trace amount of cellular signal and prevent things from working, but I made a 30 minute test call on wi-fi calling (which now shows enabled reliably and available, no funky restarting or toggling needed), and repeated testing with sending and receiving text and SMS messages are all working as they should once again.
As far as phone-related though, I'm calling this one solved finally. I do suspect that with a better router and advanced band filtering, I could make things work somehow, but I really don't have any need to do so at this time.
Case closed.

Confirm carrier setting. Or re install carrier setting.
Go to setting / general / about.
Network must be Verizon 4G LTE. Network is good all the time.
HD Voice is activated/
Charlz0_2000 gives 2.4 GHz setting is the best solution here available.

As a follow-up to my last follow-up, and I promise after this one, I'm done. The ultimate cause of all this, was a faulty modem - which I half-suspected at times anyway as there should be no reason an S20 shouldn't be able to use the 5GHz band for Wifi calling. My Modem started completely rebooting at random a week ago, and I finally was able to get a replacement today from my ISP. As soon as I had it installed and configured, I connected to the 5GHz band with my phone and was able to make and receive calls over WiFi with no issues at all. I will keep the bands separate as I do have some smart devices that have a hard time with the "smart" umbrella that the modem defaulted to.
But just for future trouble-shooting for others with WiFi calling issues, it's worth a shot to try one band or the other specifically as a work-around.
Cheers all.