Failed to root phone, now in bootloader loop and recover mode - Google Pixel 3a XL Questions & Answers

I was trying to root my Pixel 3a XL. All was going well, until I started to boot into the .img file from TWRP (please excuse any non-technical language). Now after trouble with it I found out that TWRP seems to not work with the Pixel, but not before I tried running ./fastboot flash boot <file>.img
The command went through, and now I'm stuck in a fastboot loop. I try to fastboot reboot to no result, I tried locking and unlocking, I tried restarting phone through power button, and none of these work. I managed to get into the Recovery Mode by running the flash-all.bat file and removing -w from the update part, which according to some guide should've helped me get into the stock Android.
I understand I'm being very vague, but it's hard to remember all that I did, but I will provide any info that may be needed. Thank you, please save my phone :crying:

Stop messing with TWRP. Doesn't work.
Did you extract boot.img from the factory image? Then patch it with Magisk? Then copy it back to your PC? Then run fastboot flash boot magisk_patched.img ?

Managed to figure it out, wasn't running the .bat file all the way through, silly mistake. Thanks for reply though.

Related

[Q] Is my phone brick? stuck on google boot image

I am not a noob when it comes to android dev, but this has stomped me and I am asking for expert's help. I have a GSM version SGN that I flashed the official yakju ICL53F on it via fastboot. It has been working great for a month now. Suddenly today I felt it was vibrating in my pocket, took it out and discover it was stuck in boot loop--the google sign with the unlocked icon. I waited til I get home to put clockworkmod on it, but when I try to nandroid it first it gave me an error. Then I figure I would just fastboot the stock rom on it again, using fastboot mode like I did before. I even flashed the bootloader, radio, and system image. Still stuck on google icon with screen went blank, vibrate and repeat. Is there anything else I should try? odin mode is also available, but I am not seeing any instructions on it at the developer section so I am reluctuant to try it. I can still adb and fastboot to access my phone...help please?
well I am no noob but I am no expert either. Apparently you cannot
fastboot flash system XXXXstock_image.img, you have to use
fastboot update -w XXXstock_image.img instead.
still I am baffled by why this happened in the first place. I was ready to lock the bootloader back up and send it in for warranty...glad I didn't have to resort to that.
lettcco said:
well I am no noob but I am no expert either. Apparently you cannot
fastboot flash system XXXXstock_image.img, you have to use
fastboot update -w XXXstock_image.img instead.
still I am baffled by why this happened in the first place. I was ready to lock the bootloader back up and send it in for warranty...glad I didn't have to resort to that.
Click to expand...
Click to collapse
I think you are mixing some things up.
The "update" parameter of fastboot is used to flash a group of images inside a zip file to you device.
The "flash" parameter is used to flash a single image to your device.
The following two groups of commands do the same thing:
fastboot update -w image-yakju-icl513f.zip
or
fastboot flash system system.img
fastboot flash boot boot.img
fastboot flash userdata userdata.img
fastboot flash recovery recovery.img
fastboot erase cache

7.1.1 factory image soft bricking my device/bootloop

Resolution and happy ending detailed in answer below.
I've been running 7.1 since its release. I've had Elemental X as my kernel, with SuperSU as well.
Today, I tried using the adb sideload for the ota.zip to 7.1.1. My computer here at work was refusing to recognize my XL when in recovery via ADB - ADB works just fine when the phone is booted, and fastboot works as well. Tried reinstalling Google drivers, and a different ADB/fastboot setup, and this didn't fix the issue.
Okay, so then I decide I'll try flashing the relevant .img's from the 7.1.1 NMF26O factory image. I flashed bootloader, radio, system, system_other, modem, and boot. I then flashed EX's kernel (elex.Image) instead of using the .zip for TWRP. I then booted the SR3 boot-to-root.img since I do not want to install TWRP at this time.
I got the few typical reboots, and now my phone goes directly to recovery and states "no command." Then the phone reboots itself after about 30 seconds, and keeps on doing this.
I tried re-flashing just the factory image files that I previously mentioned, without flashing EX and without booting the SuperSU img. I am still getting the same problem. I do not want to try a flash-all.bat and erase all my userdata if I don't have to. But I also saw someone else post that they ran into this issue of hitting "no command" on boot, and couldn't even flash the full factory image because it tries to flash recovery.img which is not part of the factory image files - what in the actual ****, why would the .bat try to flash recovery if it isn't there?
Right now I am trying to re-flash 7.1's files to see if I can just get back onto 7.1 with my userdata intact... but if anyone can provide insight on how I ****ed this up (because in my opinion, I did everything right), I'd appreciate it.
Edit: Tried flashing 7.1's files, and same issue... ridiculous. Trying the flash-all.bat and a factory reset now for 7.1.1.
Edit 2: Tried the flash-all.bat, and it successfully flashes bootloader and radio. It tries sending the .zip with the rest of the .img's, and fails because of insufficient space. I formatted userdata and did a factory reset in recovery as well, and am still having this issue... going to try the Unified Toolkit next to see if it can save me. This is bull**** though. Never have I had a Google device go this ballistic and unable to be EASILY recovered with the factory image!
Same thing happened to me. I don't know how I fixed mine, if that makes sense, but do you know what boot slot your on? A or B? Also what command are you using to flash all the images.
Are you doing
Code:
fastboot flash boot boot.img
or (x being the boot slot you are currently in)
Code:
fastboot flash boot_x boot.img
I chose this IMG as example. Nothing particular
I tried both. First was fastboot flash boot.img. Once I started having the recovery issue, I tried fastboot flash boot_a and boot_b with the factory images. I also just tried the flash-all.bat, and after it flashes the bootloader and radio, it says there is not enough space to send over the ~2 GB zip file with the other .img's to be flashed.
Using the Unified Toolkit with the factory image from Google worked. It does not use the flash-all.bat, and flashes each piece of the factory image with its own commands so there was no error relating to lack of storage space. Watching the flash commands go by, it appears my error may have been using "fastboot flash system system.img" because the Toolkit used "fastboot flash system_a system.img". I was using system_b for the system_other.img, but not system_a for system.img. NONE of the articles on the web relating to flashing the factory image for a Pixel/XL said anything about system_a, so they are likely using dated flash methods.
My phone is now alive.
This was also the LEAST PAINFUL factory reset I've ever done. Using the restore from cloud option during setup, and selecting my Pixel XL (last used today), it immediately restored my home screen layout (apps grayed out until downloaded), my texts are all back, and most app data is restored as well IF you allowed them to backup to Drive during your initial setup. I basically lost nothing but my time in doing all of this.
Thanks for sharing this! I will now use this tool from now on. Glad you were able to solve your problem

Stuck on splash screen "Your device has been unlocked and can't be trusted."

Stuck on splash screen "Your device has been unlocked and can't be trusted."
Hello, first I apologize for my English.
After a factory reset of my Honor 7X ((BND-L21), and a failed flashing of TWRP, my device stuck on "Your device has been unlocked and can't be trusted...Your device is booting now..." at every boot.
I tried to re-flash TWRP recovery through fastboot (PHONE Unlocked, FRP Unlock). At every time the process on the command window works but when I want to boot into TWRP, nothing appears, the device reboot and got stuck on the same splash screen.
I can't boot into eRecovery (I think I deleted it...).
I can't use dload method (I tried but when I hold both volume buttons + power, nothing happens, it reboots into the same screen as usual.
I tried to unbrick the device with Huawei Multi-Tool, the process works but nothing new on the device.
I tried to drain the battery, without results.
If you want any precisions in order to help me, don't hesitate.
Thank you all very much, any help will be really appreciated.
gabrce said:
Hello, first I apologize for my English.
After a factory reset of my Honor 7X ((BND-L21), and a failed flashing of TWRP, my device stuck on "Your device has been unlocked and can't be trusted...Your device is booting now..." at every boot.
I tried to re-flash TWRP recovery through fastboot (PHONE Unlocked, FRP Unlock). At every time the process on the command window works but when I want to boot into TWRP, nothing appears, the device reboot and got stuck on the same splash screen.
I can't boot into eRecovery (I think I deleted it...).
I can't use dload method (I tried but when I hold both volume buttons + power, nothing happens, it reboots into the same screen as usual.
I tried to unbrick the device with Huawei Multi-Tool, the process works but nothing new on the device.
I tried to drain the battery, without results.
If you want any precisions in order to help me, don't hesitate.
Thank you all very much, any help will be really appreciated.
Click to expand...
Click to collapse
There must be more to the story of what goes on to the device.
You only say factory reset and failed twrp install.
But also say the fastboot screen show successful flash of twrp.
So how did you flash it? What command?
Also say you cannot boot erecovery , think it erased. How, when?
I think maybe you flashed wrong partition, but need your input as to what command you used.
mrmazak said:
There must be more to the story of what goes on to the device.
You only say factory reset and failed twrp install.
But also say the fastboot screen show successful flash of twrp.
So how did you flash it? What command?
Also say you cannot boot erecovery , think it erased. How, when?
I think maybe you flashed wrong partition, but need your input as to what command you used.
Click to expand...
Click to collapse
Thank you for your answer.
I flashed TWRP with the command "fastboot flash recovery_ramdisk twrp_7x.img".
Yes, at the beginning I would like to install a custom rom, but it failed so I did a factory reset with twrp. After that I tried to install the original firmware and unbrick the device with Huawei Multi-Tool (by following an other thread).
Everything goes well on Huawei MT screen, but not on the device (bootloop after rebooting).
I tried to force original firmware installation using Fastboot commands (fastboot erase name of partition and fastboot flash name of the partition file.img). I flashed system.img, cust.img, product.img, vendor.img, ramdisk.img.
gabrce said:
Thank you for your answer.
I flashed TWRP with the command "fastboot flash recovery_ramdisk twrp_7x.img".
Yes, at the beginning I would like to install a custom rom, but it failed so I did a factory reset with twrp. After that I tried to install the original firmware and unbrick the device with Huawei Multi-Tool (by following an other thread).
Everything goes well on Huawei MT screen, but not on the device (bootloop after rebooting).
I tried to force original firmware installation using Fastboot commands (fastboot erase name of partition and fastboot flash name of the partition file.img). I flashed system.img, cust.img, product.img, vendor.img, ramdisk.img.
Click to expand...
Click to collapse
Oooooh. Sounds like it's possible you have mixed Oreo and nougat partitions somehow
This I have seen before when using multi tool. When not correctly setup
Try from fastboot to get the prop file.
"Fastboot get prop"
I think is correct command.
I will check in my notes, when I can to see.
Interested in seeing what build number is shown if any .
And if possible to get a partition layout, but I don't think you can from fastboot alone.
mrmazak said:
Oooooh. Sounds like it's possible you have mixed Oreo and nougat partitions somehow
This I have seen before when using multi tool. When not correctly setup
Try from fastboot to get the prop file.
"Fastboot get prop"
I think is correct command.
I will check in my notes, when I can to see.
Interested in seeing what build number is shown if any .
And if possible to get a partition layout, but I don't think you can from fastboot alone.
Click to expand...
Click to collapse
Thank you but "fastboot get prop" is not the right command. If anybody has a solution it will be awesome.
Download the latest full ota package for your device (around 2gb)
Extract the contents of the update. App using huawei firmware extractor and
Flash
kernel
Ramdisk
Recover ramdisk
System and cust images using fastboot
After that flash the correct version of twrp for your device and then install images of version and vendor(found in update. App file) partitions using twrp.
.
This method worked for me
It didn't worked for me... Do you know any other method?
I tried many TWRP versions but the phone doesn't boot into TWRP...

Question Rooting - anyone successful?

I've been trying to root my Note 9T. The bootloader has been unlocked, and I've followed a guide from here: https://unofficialtwrp.com/twrp-3-4-2-root-redmi-note-9-5g-cannon/
I'm now stuck in a bootloop.
Anyone been successful?
I additionally tried using a different version of TWRP, which wiped the "misc" partition. Can anyone provide an image dump of the misc partition so I can flash it back on? I can't find a copy of misc in the stock firmware file.
UPDATE 1:
I put the full stock image back on and am back to having a working unrooted phone, so I don't need the misc image. Would really like to get this thing rooted though.
I've installed the Magisk APK, patched the boot image, and flashed it. But this also results in a boot loop. If I flash the stock image back it works again. Any ideas what's going on here?
UPDATE 2:
I got it working! The key was to flash the stock vbmeta.img with fastboot functions to disable it.
fastboot --disable-verity --disable-verification flash vbmeta vbmeta.img
Hiya. I've tried that and managed to get to the twrp page. However, when I go to install magisk via twrp, it just reboots into a bootloop. Any ideas?
Update: This seems to have worked.
[SOLVED] Phone gets stuck in bootloop if I try to install Magisk ZIP!
From the forum I followed these step to install magisk: - Patched my boot.img of my current rom using Magisk Manager and flashed via fastboot - After rebooting from fastboot it got stuck in recovery so had to wipe all data and it booted finally...
forum.xda-developers.com
Did you manage to get Magisk working after the reinstall of stock firmware, or you've just resolved the bootloop?
dsclee1 said:
I've been trying to root my Note 9T. The bootloader has been unlocked, and I've followed a guide from here: https://unofficialtwrp.com/twrp-3-4-2-root-redmi-note-9-5g-cannon/
I'm now stuck in a bootloop.
Anyone been successful?
I additionally tried using a different version of TWRP, which wiped the "misc" partition. Can anyone provide an image dump of the misc partition so I can flash it back on? I can't find a copy of misc in the stock firmware file.
UPDATE 1:
I put the full stock image back on and am back to having a working unrooted phone, so I don't need the misc image. Would really like to get this thing rooted though.
I've installed the Magisk APK, patched the boot image, and flashed it. But this also results in a boot loop. If I flash the stock image back it works again. Any ideas what's going on here?
UPDATE 2:
I got it working! The key was to flash the stock vbmeta.img with fastboot functions to disable it.
fastboot --disable-verity --disable-verification flash vbmeta vbmeta.img
Click to expand...
Click to collapse
I'm interesting in at least rooting and if possible install TWRP .
Can you post i complete procedure to root the note 9 T ?
Thanks
I can have a go. But I'm not 100% sure what exact steps I took that got it working, as I flashed and re-flashed several times. Give this a try and let me know if it works or not?
WARNING: EXPECT TO LOSE ALL THE DATA ON YOUR PHONE!
Step 1
Obviously you need to unlock the bootloader first: https://en.miui.com/unlock/
If you haven't done this already, after your application it's likely you might have to wait 7 days before Xiaomi actually let you unlock.
Unlocking wipes your data.
Step 2
Start the phone normally. Copy the latest magisk apk (https://github.com/topjohnwu/Magisk/releases) over to the phone and install it.
Step 3
Find the correct original ROM for your device (https://xiaomifirmwareupdater.com/miui/cannong/). You'll need the full image. From the ROM extract the boot.img and vbmeta.img. Copy the boot.img over to your phone.
Step 4
In magisk choose the option to install and select "Select and Patch a File" (should be the only option anyway). Select the boot.img you copied over. This will produce a new file called something like "magisk_patched-22100_XXXXX.img". Copy this file off your phone and onto your computer.
Step 5
Boot your phone to fastboot mode (you should already know how to do this, as you would have had to have done it to unlock your phone in the first place - Hold down Volume Down and the Power button at the same time).
Step 6
Run the following commands (obviously replace the boot image with the correct magisk image, and use the vbmeta.img you took from the ROM):
Code:
fastboot --disable-verity --disable-verification flash vbmeta vbmeta.img
fastboot flash boot magisk_patched-22100_XXXXX.img
Hopefully this will work. But I can't be 100% sure, as the disabling of "verity" could mean that your encrypted user data now can't be read (if you've only just unlocked the bootloader then you're not going to have any data anyway, so not too much of an issue). If this is the case it's likely you'll now need to factory reset the phone. Hold down Volume Up and Power on start to reach the stock recovery menu, and there's a selection for factory reset. You can also install TWRP at this point, and could then use it's factory reset function instead. I downloaded this version of TWRP: https://www.mediafire.com/file/ou8553psro9yyt2/3.4.2_redmi_note_9_5G.rar/file, which came from the other rooting guide (https://unofficialtwrp.com/twrp-3-4-2-root-redmi-note-9-5g-cannon/ - which didn't work). Just flash that version of TWRP to the recovery partition (fastboot flash recovery recovery.img), and ignore all the steps given in the guide it came from.
Let me know how you get on.
sorry for the answer delay.
Adding my 2 cents about unlocking the bootlader .
In order to do it .
FIRST - do not try it from a virtual PC . It does not work (at least it did not work for me)
SECOND , before to run the xiaomi batch_unlock bootlader , don't forget to update google usb drivers
I hard some hard time to just connect the unlocker to my phone . Now i have to wait 167 hours to complete the process .
dsclee1 said:
I've been trying to root my Note 9T. The bootloader has been unlocked, and I've followed a guide from here: https://unofficialtwrp.com/twrp-3-4-2-root-redmi-note-9-5g-cannon/
I'm now stuck in a bootloop.
Anyone been successful?
I additionally tried using a different version of TWRP, which wiped the "misc" partition. Can anyone provide an image dump of the misc partition so I can flash it back on? I can't find a copy of misc in the stock firmware file.
UPDATE 1:
I put the full stock image back on and am back to having a working unrooted phone, so I don't need the misc image. Would really like to get this thing rooted though.
I've installed the Magisk APK, patched the boot image, and flashed it. But this also results in a boot loop. If I flash the stock image back it works again. Any ideas what's going on here?
UPDATE 2:
I got it working! The key was to flash the stock vbmeta.img with fastboot functions to disable it.
fastboot --disable-verity --disable-verification flash vbmeta vbmeta.img
Click to expand...
Click to collapse
ive been trying for the last 4 hours to flash twrp on my redmi note 9T 5g global..can you please explain to me how you got it to work. i flashed the recovery.img and vbmeta.img file that i got from the unofficialtwrp.com download, when i flash boot recovery.img, it just reboots my phone into normal...and i missing something? My device is on Miui 12.0.8.0 andriod 10. should i be on the new update 12.5 andriod 11 for it to work. Please help.
dsclee1 said:
I can have a go. But I'm not 100% sure what exact steps I took that got it working, as I flashed and re-flashed several times. Give this a try and let me know if it works or not?
WARNING: EXPECT TO LOSE ALL THE DATA ON YOUR PHONE!
Step 1
Obviously you need to unlock the bootloader first: https://en.miui.com/unlock/
If you haven't done this already, after your application it's likely you might have to wait 7 days before Xiaomi actually let you unlock.
Unlocking wipes your data.
Step 2
Start the phone normally. Copy the latest magisk apk (https://github.com/topjohnwu/Magisk/releases) over to the phone and install it.
Step 3
Find the correct original ROM for your device (https://xiaomifirmwareupdater.com/miui/cannong/). You'll need the full image. From the ROM extract the boot.img and vbmeta.img. Copy the boot.img over to your phone.
Step 4
In magisk choose the option to install and select "Select and Patch a File" (should be the only option anyway). Select the boot.img you copied over. This will produce a new file called something like "magisk_patched-22100_XXXXX.img". Copy this file off your phone and onto your computer.
Step 5
Boot your phone to fastboot mode (you should already know how to do this, as you would have had to have done it to unlock your phone in the first place - Hold down Volume Down and the Power button at the same time).
Step 6
Run the following commands (obviously replace the boot image with the correct magisk image, and use the vbmeta.img you took from the ROM):
Code:
fastboot --disable-verity --disable-verification flash vbmeta vbmeta.img
fastboot flash boot magisk_patched-22100_XXXXX.img
Hopefully this will work. But I can't be 100% sure, as the disabling of "verity" could mean that your encrypted user data now can't be read (if you've only just unlocked the bootloader then you're not going to have any data anyway, so not too much of an issue). If this is the case it's likely you'll now need to factory reset the phone. Hold down Volume Up and Power on start to reach the stock recovery menu, and there's a selection for factory reset. You can also install TWRP at this point, and could then use it's factory reset function instead. I downloaded this version of TWRP: https://www.mediafire.com/file/ou8553psro9yyt2/3.4.2_redmi_note_9_5G.rar/file, which came from the other rooting guide (https://unofficialtwrp.com/twrp-3-4-2-root-redmi-note-9-5g-cannon/ - which didn't work). Just flash that version of TWRP to the recovery partition (fastboot flash recovery recovery.img), and ignore all the steps given in the guide it came from.
Let me know how you get on.
Click to expand...
Click to collapse
should I be on the latest version of Miui...12.5 android 11? for me to be able to install twrp. i downgraded back to Miui 12.0.8.0 android 10 as i didnt like my data folder been blocked in android folder. My device is global cannong redmi 9T 5g with diminsity 800u soc, can you please help if you can. thanks in advance
Android 10 is fine. You need to fastboot flash recovery recovery.img
To boot into it you need to turn the phone off, then hold vol up and power until you feel a buzz, then let go.
I have the same Problem as HighEndGamer:
if I enter 'fastboot flash recovery recovery.img', it sayes that everything worked OK in just a few seconds. But nothing realy happend!
If I enter 'fastboot boot recovery.img', phone boot just as normal.
If I enter 'fastboot oem device-info', it sayes "FAILED (remote: unknown command)'.
If I enter 'fastboot oem lock', it works and I have to start from the beginning..
I have MIUI Global 12.0.2.0{QJEEUMX)
chmick said:
sorry for the answer delay.
Adding my 2 cents about unlocking the bootlader .
In order to do it .
FIRST - do not try it from a virtual PC . It does not work (at least it did not work for me)
SECOND , before to run the xiaomi batch_unlock bootlader , don't forget to update google usb drivers
I hard some hard time to just connect the unlocker to my phone . Now i have to wait 167 hours to complete the process .
Click to expand...
Click to collapse
I confirm it does not work from a VM (and the need for latest drivers). There is something funky going on with the USB communication when running from a VM: the first call of the fastboot executable from the windows VM generally works fine, but any other call hang. So the batch_unlock tool cannot work (since it does call fastboot several times).

Question Stuck in fast boot

Is there a way i can recover my data ? I need to recover my kid's graduation pictures. I will pay for help if I need too.
I was rooted and using 11.2.4.4.LE15AA. I uninstalled Magisk then i tried updating to 11.2.5.5 via ota , it kept saying install failed i need to reboot and now I'm stuck in fastboot.
edit: and now it doesn't turn off.
Im a flipping idiot.
Thanks in advance.
https://mega.nz/file/7YQj3SIR#5yDfje2mVgPVRdZi-gYrDRvvQE2hx_DYD00vicZH8Fo
This is a zip from one of the top 3 pinned threads on this OP9P forum that has stock and patched boot.img from your 4.4AA build..(if thats what ur phone is still on). U may be able to download the zip, put on ur pc, extract it, then open cmd and fastboot boot (then drag the stock boot.img to the command prompt u typed in) and hit enter.. It may work to get u back booted unrooted...
Shooter7889 said:
https://mega.nz/file/7YQj3SIR#5yDfje2mVgPVRdZi-gYrDRvvQE2hx_DYD00vicZH8Fo
This is a zip from one of the top 3 pinned threads on this OP9P forum that has stock and patched boot.img from your 4.4AA build..(if thats what ur phone is still on). U may be able to download the zip, put on ur pc, extract it, then open cmd and fastboot boot (then drag the stock boot.img to the command prompt u typed in) and hit enter.. It may work to get u back booted unrooted...
Click to expand...
Click to collapse
Crap that didn't work. I'm so beyond screwed. I wonder IF and when TWRP comes out if I will be able to decrypt then.
Try flashing 4.4 or 5.5 full OTA via fastboot/fastbootd. If you are gonna try the 5.5 then you gotta use EU/India.
TWRP at this point is a pipe dream. Decrypt doesn't even work for A10 on OP and Android is moving faster than TWRP can keep up.
craznazn said:
Try flashing 4.4 or 5.5 full OTA via fastboot/fastbootd. If you are gonna try the 5.5 then you gotta use EU/India.
TWRP at this point is a pipe dream. Decrypt doesn't even work for A10 on OP and Android is moving faster than TWRP can keep up.
Click to expand...
Click to collapse
Is that where i flash all the individual .imgs with fastboot? or just system.img
Individual
In case this comes from magisk modules, just try to reboot in safe mode:
Safe Mode
1. Hold power until it goes off
2. Boot and wait for the bootloader warning
3. Hold vol up and down until boot animation
4. Once it's booted just reboot again and you're done
Now on boot all magisk modules are disabled
Other option, have you try to flash your original boot!
craznazn said:
Individual
Click to expand...
Click to collapse
I get this for several of the img files.
FAILED (remote: Flashing is not allowed for Critical Partitions
But I'm able to get to recovery now, with this error
boot reason fs_mgr_mount_all
Fastbootd for critical partitions (not fastboot)
I wiped it.
close the thread.
Oh too bad i had your solution, as ihad the same problem last week.
For anyone else in this situation you have to flash the stock boot img to opposite partition. Then boot to that partition. Get your data off at that point before you do anything else. Then try to re-root

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