I've had my G3 for approximately 8 months, and I've been using it normally, wihout any kind of abuse, and using the cord that came with it to charge the battery. Yet, a very annoying problem has surfaced : the plug releases itself very easily as of late. Just slightly moving the phone when charging disconnects the plug. I checked the connectors on the phone and on the cable, and I could not find any kind of debris that would prevent a good connection. Has anybody else had this very annoying problem ?
i have a similar problem, not the cable unplug itself but the cable sometimes have to be on diferent position to plug suceful in the phone!
one thing you can do without have trouble is to buy a wireless charger (if your phone supports it in NFC antenna) and charge the phone with that! OR if you are in guarantee time you can send it to there and see what the technians says to you.
I've had my G4 since almost launch day and within weeks the supplied USB cable stopped charging the phone. I thought it was a cable problem, but it worked fine with other devices.
I tried other cables with the G4 and these still charged it so I thought nothing more of it until charging degraded with every USB cable I own to where the phone would only charge 20-30% during an overnight charge and the phone would frequently not recognise it was plugged in at all. I contacted LG who did a repair under warranty and all was fine.
I've now had the repaired phone back for about 3 weeks and the same problems are starting up again and it's only a matter of time until I am forced to return again for a repair.
Is anyone else having similar problems? I thought I may have just had an unlucky manufacturing problem, and the LG reps confirmed that to repair my phone they basically replace all the internal circuit boards and components rather than just replacing the individual component that is faulty (in this case the USB/charging port)
Basic debugging includes asking stupid questions, so please forgive but still answer any of those
Are you using a different charger? If so, check if that one is within specifications and if you do send in for repair again, use a different charger.
Are you propping up the device at an odd/weird angle or in a dock of some sort with the cable attached?
(As they replaced the entire print, it's probably not this, just the USB-micro port bent or broken.)
You could double check the wall outlets being used, there might be some kind of electrical problem there.
Either using all kinds of fancy electical testing gadgets, or stick a USB light into the hub or charger, does it flicker?
When sending it back for repairs, did they check the stock charger as well?
Hopefully these questions help you find any logical or plausible cause.
FreezyExp said:
Basic debugging includes asking stupid questions, so please forgive but still answer any of those
Are you using a different charger? If so, check if that one is within specifications and if you do send in for repair again, use a different charger.
Are you propping up the device at an odd/weird angle or in a dock of some sort with the cable attached?
(As they replaced the entire print, it's probably not this, just the USB-micro port bent or broken.)
You could double check the wall outlets being used, there might be some kind of electrical problem there.
Either using all kinds of fancy electical testing gadgets, or stick a USB light into the hub or charger, does it flicker?
When sending it back for repairs, did they check the stock charger as well?
Hopefully these questions help you find any logical or plausible cause.
Click to expand...
Click to collapse
Hi FreezyExp,
1. I am using the standard charger that came with the phone, but this has not been repaired/replaced. I have tried other chargers too, but all the same issue.
2. No weird propping up or anything like that. If I hold my phone while it is plugged in it is constantly vibrating as the charger connects and disconnects, and if I place it on the desk to charge I have to ensure that I have at least 3-4" of cabe "on the desk" to give it enough support to make the connection.
3. Wall connection is fine and I have tried it with a range of outlets around the home, both with extension sockets used and plugged directly into the wall and there is no different. No flickering light when using a USB light either.
4. When I sent it back all they asked me to return was the main section of the handset - so no battery or rear cover, no cables or chargers etc
It does seem to be the same issue as last time, a USB connection becoming loose from the main motherboard, but it seems weird that I have had the same issue twice in the space of 4-5 months.
I've been having some sort of problem with my G4 usb port. If I plug it in to a computer, it will lose connection and get a connection again if I barely touch the end of the cord at the phone end. I've tried many different cords and different usb ports on my computer, but it still has problems.
I can't fast charge, either. When I plug it in to fast charge, it actually starts discharging even faster. I've had some extreme battery life problems, too. It drained from 100-36 the other night with everything disabled, and it's been doing that kind of thing a lot lately. I'm guessing that the charging port is what's messing up my battery life because it won't charge correctly.
Never dropped it or anything.
I got my G4 on January 24 and my USB port has also failed. I am getting a replacement from Verizon, but am concerned that a six month old phone has this issue.
I also own a G4 H815. A while ago the phone started not receiving any charge from the cable and I would have to prop it up from right under the cable's micro usb end. Thought it was because it was bent inside the port and not making connection with the cable so I had the port replaced. Now I'm experiencing the same problem and I think it might be the cable that's already gone kaput and is effing up the port itself. I took the phone to the same place to get the port replaced again and bought new cables (I lost both the original adapter and the cable, which were charging slow anyway. Now using a 2A Asus adapter which works great) and when I asked the guy at the repair shop, he says it's a chronic issue with G4 devices. I don't really understand how it would happen twice in just a few months even with a new charger port. What should I make of this? Did they replace my port with an already faulty one, cahrged me full price and now trying to sell this bogus or am I really doomed with this phone?
I noticed that my Pixel 2 XL suddenly stopped connecting to the car via the USB cable (Android Auto). When I connect the cable, the phone charges but nothing happens on the monitor. When I try the same cable with my OG Pixel XL it works fine. I also tried connecting my Pixel 2 XL to my PC, and it didn't work either. Windows makes a sound, and then I get an error message saying "USB device not recognized. the last usb device you connected to this computer malfunctioned." Nothing shows up on the phone screen and I can't change the USB-connection type. I tried factory resetting the phone but I still have the same issue. I have tried many different cables, and all work with the OG Pixel XL but not the Pixel 2 XL.
Also the time estimate for how long a full charge will take is gone as well. It only says "charges rapidly" when I connect it to the charger that came with the phone.
Is my charging port damaged? Can I fix it somehow? I tried carefully cleaning it with water and a tooth brush and drying it, but still have the same issue. Could it be corrosion? Should I try using PRF TCC on the charge port?
YaKoStar said:
I noticed that my Pixel 2 XL suddenly stopped connecting to the car via the USB cable (Android Auto). When I connect the cable, the phone charges but nothing happens on the monitor. When I try the same cable with my OG Pixel XL it works fine. I also tried connecting my Pixel 2 XL to my PC, and it didn't work either. Windows makes a sound, and then I get an error message saying "USB device not recognized. the last usb device you connected to this computer malfunctioned." Nothing shows up on the phone screen and I can't change the USB-connection type. I tried factory resetting the phone but I still have the same issue. I have tried many different cables, and all work with the OG Pixel XL but not the Pixel 2 XL.
Also the time estimate for how long a full charge will take is gone as well. It only says "charges rapidly" when I connect it to the charger that came with the phone.
Is my charging port damaged? Can I fix it somehow? I tried carefully cleaning it with water and a tooth brush and drying it, but still have the same issue. Could it be corrosion? Should I try using PRF TCC on the charge port?
Click to expand...
Click to collapse
Cable could be going bad or it's missing the 100ohm resister the phone just went into protection it will work again at some point but I recommend getting a new cable direct from Google
Tired of buying ones that should have the resister but still not having quick charge work and issues like that.
Sent from my Pixel 2 XL using Tapatalk
YaKoStar said:
I noticed that my Pixel 2 XL suddenly stopped connecting to the car via the USB cable (Android Auto). When I connect the cable, the phone charges but nothing happens on the monitor. When I try the same cable with my OG Pixel XL it works fine. I also tried connecting my Pixel 2 XL to my PC, and it didn't work either. Windows makes a sound, and then I get an error message saying "USB device not recognized. the last usb device you connected to this computer malfunctioned." Nothing shows up on the phone screen and I can't change the USB-connection type. I tried factory resetting the phone but I still have the same issue. I have tried many different cables, and all work with the OG Pixel XL but not the Pixel 2 XL.
Also the time estimate for how long a full charge will take is gone as well. It only says "charges rapidly" when I connect it to the charger that came with the phone.
Is my charging port damaged? Can I fix it somehow? I tried carefully cleaning it with water and a tooth brush and drying it, but still have the same issue. Could it be corrosion? Should I try using PRF TCC on the charge port?
Click to expand...
Click to collapse
Check for these options, see if it got changed to charging only.
Unfortunately, I don't have these options available. Like I said, nothing happens. The phone only goes into charging mode. I've tried a bunch of different cables that works with my OG Pixel.
in developer options check to see if under "select USB configuration" you have it set to charging only.
I have also started to notice a weird charging issue with my Pixel 2 XL. First, I thought that it was the original cable - ordered a replacement via Google Support but today I started noticing a very similar issue. Basically, only 1 way of the reversible cable can charge my device, so if I turn it upside down it won't charge at all - no matter which of the sides I plug into it. When it's plugged in normally, it'll charge for a few seconds then off and on again - all of this at a very fast speed, so it'll keep my screen on at all times. I've noticed this as I've left my phone on the bed for half an hour to charge it then spot that my screen was on for like 5 minutes - when I picked up the phone, it was pretty warm and would charge and disconnect and then charge again - in a loop.
Meanwhile, if I plug in my Anker (a third party) USB-C cable, it will charge just fine - no matter which of the reversible sides I try it with. So having checked that, I thought it was the wall plug going crazy or something, so I plugged the USB-C cable into my computer (Thunderbolt 3) and it was the same issue - it would charge normally only with one of the sides, so when I turned it upside down, nothing would happen.
Also, what's weird is that the Pixel cable, both the old and the replacement one works fine with the Galaxy S9, but not my Pixel - so I assume it's a hardware (charging port) issue with my device, so tomorrow the UK team should get in touch with me to discuss my options :/
skimminstones said:
in developer options check to see if under "select USB configuration" you have it set to charging only.
Click to expand...
Click to collapse
Tried doing it. No change.
I tried using some contact spray to see if it's because of rust/oxidation of the pins in the charging port, no change.
I still think it's an hardware issue though. Like I said, not even factory resetting the phone fixed it. I'll just live with not having android auto and USB, not super important for me anyway. Thanks guys.
I wonder if there is a defect in the charging ports of these. I just got a replacement because mine wouldn't charge on any c to c charger (I have two factory chargers). It would only charge when connected to a computer with an A to C, or using the same cable type to a wall charger. It was really weird... This is also the second or third post in the last week or two I've seen about something pertaining to the port.
gettinwicked said:
I wonder if there is a defect in the charging ports of these. I just got a replacement because mine wouldn't charge on any c to c charger (I have two factory chargers). It would only charge when connected to a computer with an A to C, or using the same cable type to a wall charger. It was really weird... This is also the second or third post in the last week or two I've seen about something pertaining to the port.
Click to expand...
Click to collapse
There probably is .. I've read a lot of posts about people having similar issues.
Ok... So something weird just happened. I connected my phone to the charger as usual, and suddenly I could see the "estimated time until full charge" notification again, for the first time in weeks! I tried disconnecting it, and connecting it to my computer and I could browse the images on my phone! I thought my issue was fixed, so I disconnected it and connected it to the outlet again.. And now it is the same as before again. No estimate until full charge and windows says the device malfunctioned... What the hell happened there for a couple of minutes?
Pixel 2 XL and having the identcal issue as OP.
Phone charges only in car and computer. Once for just a few minutes the Android Auto just starter working and on PC I was briefly able to access phone storage. Then nothing. Went to dealer thinking it was car USB port but the technicians Samsung plugged in and Android Auto started right up.
Swapped cables, same isssue.
Wondering if I should even bother with factory reset or just pursue repair?
My Pixel 2 XL is from Verizon, anyone have any experience with warranty repairs?
(btw, checked in the developer sections and usb is set to MTP)
YaKoStar said:
I noticed that my Pixel 2 XL suddenly stopped connecting to the car via the USB cable (Android Auto). When I connect the cable, the phone charges but nothing happens on the monitor. When I try the same cable with my OG Pixel XL it works fine. I also tried connecting my Pixel 2 XL to my PC, and it didn't work either. Windows makes a sound, and then I get an error message saying "USB device not recognized. the last usb device you connected to this computer malfunctioned." Nothing shows up on the phone screen and I can't change the USB-connection type. I tried factory resetting the phone but I still have the same issue. I have tried many different cables, and all work with the OG Pixel XL but not the Pixel 2 XL.
Also the time estimate for how long a full charge will take is gone as well. It only says "charges rapidly" when I connect it to the charger that came with the phone.
Is my charging port damaged? Can I fix it somehow? I tried carefully cleaning it with water and a tooth brush and drying it, but still have the same issue. Could it be corrosion? Should I try using PRF TCC on the charge port?
Click to expand...
Click to collapse
Same exact problem here with XL2. The phone will charge anywhere with any cable but can not access phone storage from laptop and Android Auto no longer works. It worked fine last week, now no go. I called Google as I bought phone from them and they are are sending a replacement to me which will be here this Monday.
Has to be hardware issue as my XL works perfectly.
Hey i have the exact same problem. Cannot access the phone with usb cable. The problem for me is, that i have Lineage OS installed without root and it installed its own recovery, so i'm basically unable to go back to stock. The google support told me that because it's not the original software on the phone its out of warranty and i should just reflash the factory image, but i already told them that as long as i can't access the phone with usb i can't do that. Will see what i can do else. Maybe i just have to pay to get it fixed. I'm very sad about that.
Also same here. I contacted support and signs indicate that this is a warranty issue.
No USB data for me anymore. Charging only. The interesting thing is although the USB-C is symmetrical only one of the two possible orientations is actually charging the phone.
Same problem just happened with my pixel 2 XL. I believe this was some kind of a weird update that Google did last night that screwed everything up. I've tried hard factory reset as well as resetting the phone changing cables Etc. Nothing works
I was one of those people that cursed out Google regarding this particular issue. I was getting windows 10 errors "device not recognized", the USB-C audio adapter didn't work for my car, not did the audio adapter, so I was gonna chalk it up to the fact I got a faulty phone, that was until....
I had searched around and saw some articles on how the USB-C port was a dust collector. I used s toothpick to knock out some of the lint that was trapped inside the port, nothing changed.
Just about to RMA my phone and I decide to try one last attempt.
1) find the thinnest cardboard / oaktag you can find that can fit in either side of the port without having use force ( if you have an old Google fi data sim card cardboard laying around, it works perfect )
2) Get some rubbing alcohol and dip about 2 to 3 cm of it in the alcohol
3) Gently move the cardboard against the connectors in a left right motion, too and bottom side, when you hit the corners drag the cardboard up to remove any additional dust or lint. I ended up extracting more lint and dirt that rolled off both sides of the connectors
I let the USB-C connector dry and cleaned again in the same method.
Now when I plug in my device it's recognized by my PC, all USB-C peripherals work, even my SanDisk USB-C flash drive.
Before you quit after all your efforts, give cleaning the port a shot. You can't really do any damage because the phone is moisture resistant , and alcohol evaporates quick.
It's very easy for dirt to get lodged in the port, and when you plug in your phone to charge, it's just going to compress and smear the dirt all over the connectors ( possibly fuse the dirt on the contacts ). This happens with all USB-C ports in similar situations.
If you guys are still reading this , give it a shot if you haven't returned your units.
ugh .... just happened to mine. While the bootloader is unlocked. hopefully i can clean or replace the port.
Anony58 said:
I have also started to notice a weird charging issue with my Pixel 2 XL. First, I thought that it was the original cable - ordered a replacement via Google Support but today I started noticing a very similar issue. Basically, only 1 way of the reversible cable can charge my device, so if I turn it upside down it won't charge at all - no matter which of the sides I plug into it. When it's plugged in normally, it'll charge for a few seconds then off and on again - all of this at a very fast speed, so it'll keep my screen on at all times. I've noticed this as I've left my phone on the bed for half an hour to charge it then spot that my screen was on for like 5 minutes - when I picked up the phone, it was pretty warm and would charge and disconnect and then charge again - in a loop.
Meanwhile, if I plug in my Anker (a third party) USB-C cable, it will charge just fine - no matter which of the reversible sides I try it with. So having checked that, I thought it was the wall plug going crazy or something, so I plugged the USB-C cable into my computer (Thunderbolt 3) and it was the same issue - it would charge normally only with one of the sides, so when I turned it upside down, nothing would happen.
Also, what's weird is that the Pixel cable, both the old and the replacement one works fine with the Galaxy S9, but not my Pixel - so I assume it's a hardware (charging port) issue with my device, so tomorrow the UK team should get in touch with me to discuss my options :/
Click to expand...
Click to collapse
I had this exact same problem. I had never heard of anyone else having the issue. Both the original charger that came with the phone and a replacement from Google had the issue but the chargers I got with Nexus 5X phones worked fine.
During the same time period I also had issues with the phone only detecting the 3.5mm adapter one way or not at all. Others had reported this issue.
At some point recently, as randomly as it seemed to stop working (charger and 3.5mm adapter) both started working again.
jimv1983 said:
I had this exact same problem. I had never heard of anyone else having the issue. Both the original charger that came with the phone and a replacement from Google had the issue but the chargers I got with Nexus 5X phones worked fine.
During the same time period I also had issues with the phone only detecting the 3.5mm adapter one way or not at all. Others had reported this issue.
At some point recently, as randomly as it seemed to stop working (charger and 3.5mm adapter) both started working again.
Click to expand...
Click to collapse
Indeed, recently it has started working again, although I am still waiting for an original response from Google (been waiting for half a year and really doubt they'd come to a conclusion after all....)
I had contacted them and they still told me to wait... Really disappointed about the way this serious issue was handled and it is still being handled.
Anyways, everything seems to be working out of blue, that's what matters.
Anony58 said:
Indeed, recently it has started working again, although I am still waiting for an original response from Google (been waiting for half a year and really doubt they'd come to a conclusion after all....)
I had contacted them and they still told me to wait... Really disappointed about the way this serious issue was handled and it is still being handled.
Anyways, everything seems to be working out of blue, that's what matters.
Click to expand...
Click to collapse
The best guess I have is that the issue was caused by some bug in an update (the April or May update if my timeline is correct) and was fixed in the November Update.
Now I have a new issue that stated with the Pie update. Music metadata no longer shows up on my car's audio system when playing over Bluetooth. Many people are experiencing the issue. There is a work around but it's annoying.
When I have my cable connected (both original and aftermarket) to the phone, data transfer will suddenly stop when I move the cable around due to moving the phone. Say for example I connected the phone to the car to use Android Auto, if I get my phone and move it a couple inches to change the music outside of Android Auto, my connection will be lost and I'll have to reconnect to Android Auto again. At first I thought it was a bad charging cable so I tried a whole bunch of cables, including OEM Samsung and LG cables but no luck. Thinking it's a bad charging port, I changed the charging port but it's still doing the same thing. What could be causing this issue? Did I get a bad phone when I purchased it a year ago?
geokilla said:
When I have my cable connected (both original and aftermarket) to the phone, data transfer will suddenly stop when I move the cable around due to moving the phone. Say for example I connected the phone to the car to use Android Auto, if I get my phone and move it a couple inches to change the music outside of Android Auto, my connection will be lost and I'll have to reconnect to Android Auto again. At first I thought it was a bad charging cable so I tried a whole bunch of cables, including OEM Samsung and LG cables but no luck. Thinking it's a bad charging port, I changed the charging port but it's still doing the same thing. What could be causing this issue? Did I get a bad phone when I purchased it a year ago?
Click to expand...
Click to collapse
I totally understand what you're talking about, I've had the same issue since Dec '17.
No, it's not a faulty cable or even a faulty port. If you go to a service centre, they'll micro-clean the port which actually solves the problem albeit temporarily. It's just that the charging port on the 5T is way more sensitive to dust accumulation than most other phones. I had asked them if I could clean this out myself somehow and they said no, but I'm sure there must be some hack to DIY this.
I had the same issue, I used a plastic tooth pick to clean the charging port, some dust and cotton particles came out and since then charging works flawlessly
Well I changed the port and still having the problem despite using different cables. Guess I have a defective phone?
So charging is extremely slow now: max 280mA showing in Ampere app. Tried different cables and chargers(QC3.0 certified), charging speed remains the same.
I can't connect to PC anymore. Windows doesn't even make a sound when I connect the phone to PC. Showing no device.
Headphones connected to USB port are playing only one audio channel.
I've been using LOS 15.1 since last summer without problems, haven't done any updates since. The problem with USB port emerged a month ago and I am almost convinced it's a HW issue. AIDA64 indicates no temperatures over 36°C in thermal section so sensors are working fine I guess.
Anyone tried these charging ports from Aliexpress? Comments indicate that they are not the same as the original.
It really sounds as hardware problem. I asume you already tried with the phone off, and after factory reset and the problem persists.
In my experience, the original lower board have fuses which are expensive and are replaced by resistors on chinese replacements. If you dont want to lose this, try going into a repair shop and have the USB-C port replaced or desoldered/resoldered from the board. Must be done by experienced guy or it will be melted.
I'd buy the replacement board anyway. As long as you don't use crappy chargers, you shouldnt need the fuse too much, and also, the phone have another fuse in the motherboard.
If you have not tried with the phone off, try it. I got the xiaomi wireless charger and it works like crap with the phone on. it disconnects/maintains chage/stops charging A LOT, but if I charge the phone turned off it charges without issues at full power (8-10W according to my USB meter). Maybe is just the firmware being an ass
Thank you for insights. I confirm that hard reset nor charging solved the missing QC3.0 functionality. It's clearly a HW issue.
The whole situation was caused by losing my original charger on a trip and then using certified QC3.0 charger (not from Xiaomi) and unfortunately - cheap Chinese micro USB C cable. I can't stress this more... Never use cheap cables (or chargers) they can literally fry up your port. In this case it was definitely the cable eventhough it worked fine for 5 months.
It seems (from comments) that beside fuses the charging ports from Aliexpress are missing the possibility to transfer data over USB as well. Which is not that crucial because FTP over WiFi is bearable. The real problem that I need to fix is quick charging because with 280mA on Ampere app it takes 5 hours to charge this phone.
The charging port I've bought on Ali is on its way so I will update this thread in a few weeks after inserting it into the phone.
Losing data over usb is quite a problem if you are into custom roms/mods on native miui (which resets the recovery on each update).
Hope that ali's board does have this funcionality. About charging, you can get locally a wireless charger for now, though for me it only charges fast when the phone is idle, using it always just keeps the charge (probably to avoid overheating).
So how the story ends? We're you able to solve the problem?
I had the same issue with my Mix 2. bought a replacement port from Aliexpress and Witrigs.com. As posted on most forums these replacement ports don't support fast charging (in most cases) and no USB data transfer (this is the case with mine).
I had dropped a message on the witrigs.com website to confirm if their supposedly 'OEM' replacement supports data over USB (it looks much more like the original board in the phone that the 'custom' replica one that is half the price).
but I'm not very hopeful of that being the case, given someone has already left a comment on the product page indicating they bought the OEM version and faced the same issue with no quick charging or USB data transfer
Got some problem when i lost my usb travel charger on a trip.
and now my phone was too slow and cant transfer data even if i buy the new authentic from xiaomi store.
i hard reset for 3 times and but no luck.
omg -___-
I know it's old, but I'll let you in on my problem.
I have the Mi Mix 2 and it was happily fast charging until recently. Still the original plug and cable
I have tried all sorts of theories to get it fixed and one person said to charge it while turned off
So I plugged in my usb cable and turned off my phone. Only for it to automatically fire up and go into fastboot. No charging. Just fastboot on the screen
Obviously I can get out of fastboot mode again, but is mine an option change in the settings that needs addressing?
Thanks