Related
Just got the notification that Android Pay is available for download, but the app page on the Play Store says my device isn't compatible. Running Jasmine ROM 5.1
I'm all stock and no root, and it says mine is incompatible as well. It won't show up i n Store search, when I find it via a direct link, it says incompatible. I have the older Google Wallet installed and it seems orphaned from the app store.
Seems from reading around the the net that some Note 3's have an incompatible chip set. Not sure yet. I'm pretty irked about it at this point. Had high hopes.
Anyone know what Assurion is giving out for Note 3 replacements? Note 4s?
vt_hokie2008 said:
Just got the notification that Android Pay is available for download, but the app page on the Play Store says my device isn't compatible. Running Jasmine ROM 5.1
Click to expand...
Click to collapse
I will confirm this on this weekend. I just spoke to Verizon and they stated it's an nfc incompatibility. But they are giving away the new updated sim/nfc cards. They just mailed mine out today. So I should get it Saturday. Will confirm if my app changes settings options to enable tap and pay.
Thanks for the update. Hopefully your next one is that it's working!
vt_hokie2008 said:
Just got the notification that Android Pay is available for download, but the app page on the Play Store says my device isn't compatible. Running Jasmine ROM 5.1
Click to expand...
Click to collapse
vt_hokie2008 said:
Thanks for the update. Hopefully your next one is that it's working!
Click to expand...
Click to collapse
I hope so. The tech I spoke with said she has been with Verizon tech almost as long as I have been a customer (she mentioned that specifically) and I have been a customer since early 2000s. She seemed to know what she was talking about saying she has mailed out many new updated sim/nfc cards for note 3 users since isis/soft card was shut down. After some further researching, this appears to be the case. Verizon had a deal with samsung to launch with a secured sim/nfc card that was locked for isis/softcard. Now that is shutdown, Verizon is freely giving the new HCE (unsecured/unlocked) sim/nfc card just by asking for it. Again I will confirm that this weekend.
Well, guessing that didn't work out so well... . Bummer.
Hello All,
I wanted to make a post on Updates and when OTAs release for the OnePlus 7T T-MOBILE variant. Currently we are on 10.0.3HD63CB. We can use this thread to state when our variant gets an ota or Android version bump.
Off topic is ok, but please try to keep it minimal.
Edit: 11/9/19 OTA 10.0.4.HD63CB. Will share the link once i get it. If someone has it please feel free to share. I'll be more than happy to credit.
Just a quick question. Sorry if this is too far off topic. This is the first Oneplus phone I've owned. How are they for releasing timely updates? I'm coming from an LG V30 and I can pretty much imagine anything is better than LGs track record. Thanks in advance!
Phreak411 said:
Just a quick question. Sorry if this is too far off topic. This is the first Oneplus phone I've owned. How are they for releasing timely updates? I'm coming from an LG V30 and I can pretty much imagine anything is better than LGs track record. Thanks in advance!
Click to expand...
Click to collapse
I came from the v30 myself to the 6t and I can say that TMobile is somewhat faster, emphasis on "somewhat". Usually every 3 months like the v30 when it was a current device to about 2 from what I saw with the 6t
Josh McGrath said:
I came from the v30 myself to the 6t and I can say that TMobile is somewhat faster, emphasis on "somewhat". Usually every 3 months like the v30 when it was a current device to about 2 from what I saw with the 6t
Click to expand...
Click to collapse
Awesome! Thanks for the response!
Phreak411 said:
Awesome! Thanks for the response!
Click to expand...
Click to collapse
No prob. Glad I can help.
I just noticed we are on the Sept 5th security update ?
Josh McGrath said:
I came from the v30 myself to the 6t and I can say that TMobile is somewhat faster, emphasis on "somewhat". Usually every 3 months like the v30 when it was a current device to about 2 from what I saw with the 6t
Click to expand...
Click to collapse
TMobile is the cause of only being somewhat better at updates. I've converted my T-Mobile 6t to international firmware, and it has received approximately 11 or 12 updates in the 12 months I've owned it, including being update to Android 10 over the weekend. I'm considering the T-Mobile 7t but I sure wish that there was an easy way to convert it like there was in the 6t
Ryano89 said:
TMobile is the cause of only being somewhat better at updates. I've converted my T-Mobile 6t to international firmware, and it has received approximately 11 or 12 updates in the 12 months I've owned it, including being update to Android 10 over the weekend. I'm considering the T-Mobile 7t but I sure wish that there was an easy way to convert it like there was in the 6t
Click to expand...
Click to collapse
Ya TMobile is the hold up for sure. They send their test updates to selected employee volunteers first to test things and it's usually a 60 day test ??
10.0.4HD63CB update incoming!!!
Has anyone experienced a auto update even while having automatic updates disabled from the developer options?
R800x_user said:
Has anyone experienced a auto update even while having automatic updates disabled from the developer options?
Click to expand...
Click to collapse
Yup mine tried but (luckily?) My installation failed with a useless error message. But I def turned it off
Josh McGrath said:
Yup mine tried but (luckily?) My installation failed with a useless error message. But I def turned it off
Click to expand...
Click to collapse
My 7t just restarted without any warning and updated itself. I guess TMobile wants to really control it's 7t. I'm sure they learned from the 6t and 7.
R800x_user said:
My 7t just restarted without any warning and updated itself. I guess TMobile wants to really control it's 7t. I'm sure they learned from the 6t and 7.
Click to expand...
Click to collapse
Ya that's what I'm thinking too cause we already had the msm tool at this point with the 6t.
The Stupidest part is they won't release the software for us for recovery. It's like our v30 all over again
Josh McGrath said:
Ya that's what I'm thinking too cause we already had the msm tool at this point with the 6t.
The Stupidest part is they won't release the software for us for recovery. It's like our v30 all over again
Click to expand...
Click to collapse
At least oxygen OS is pretty damn solid for a daily. I still mess with the v30 and 6t. Too bad I'm going to have to return the 6t soon since I jump upgraded. Time to wait for the next update. Fairly faster than the 6t when it comes to updates. If only they had a quad dac headphone jack
I am not oem unlocked, I haven't rooted, and I haven't modified any system files. Because of this I can't download hulu or update the preinstalled netflix. Any ideas?
Having a problem setting up GPay too because of this. I had an issue with the 8 Pro after an update and was instructed to clear the storage of Play Store and Play Services. That worked before but I am not having the same success this time around. Hopefully someone has a solution for us!
If you read the message boards on Oneplus, they are aware of the issue. They are making excuses saying since we are basically testing the phone for them as it has not been released yet, that this is OK. I preordered mine when the site opened, paid pull price for it, it shipped, and I am trying to use it. I feel this should be a fully functioning device not a testing product. Another bad look for Oneplus, my old favorite company.
aerichards1977 said:
If you read the message boards on Oneplus, they are aware of the issue. They are making excuses saying since we are basically testing the phone for them as it has not been released yet, that this is OK. I preordered mine when the site opened, paid pull price for it, it shipped, and I am trying to use it. I feel this should be a fully functioning device not a testing product. Another bad look for Oneplus, my old favorite company.
Click to expand...
Click to collapse
Yeah, we're the guinea pigs. Just like in fallout: New Vegas.
I just encountered this as well. How frustrating. If OnePlus is going to start selling $1000+ flagship devices, they should work out of the box like every other $1000 flagship device. Let's hope there's a fix in the next couple of days.
So I was in contact with one of their engineers and probably one of the tech leads. They are now aware of the issue and I guess the only thing we can do now is wait. It seems it's completely random?
Just wait for the offical release on April 1st and see if the certification then gets active.
This isn't the first time this happend, when a product arrived early at the customers.
Same for me. No netfix no amazon Prime video , no Google Pay. Hopefully they take this seriously.
I had an update this morning and now Gpay is working but no cert on the play store yet. on 11.2.1.1.LE15AA
Flexia32 said:
I had an update this morning and now Gpay is working but no cert on the play store yet. on 11.2.1.1.LE15AA
Click to expand...
Click to collapse
Installing the same update now I guess, hope it fix the issue
IIIIIIIllll said:
Installing the same update now I guess, hope it fix the issue
Click to expand...
Click to collapse
FIXED
IIIIIIIllll said:
FIXED
Click to expand...
Click to collapse
I installed that update when I got the phone, still stuck in the same situation glad it was fixed for you!
SteveG12543 said:
I installed that update when I got the phone, still stuck in the same situation glad it was fixed for you!
Click to expand...
Click to collapse
Give it some more time, there should be another ~100mb update with the same version number. I received it like 3 hours ago.
right out of the box my 9 pro works perfect everything updated from the play store, netflix and all
2003vstrom said:
right out of the box my 9 pro works perfect everything updated from the play store, netflix and all
Click to expand...
Click to collapse
Somehow I hope I have your luck tomorrow.
IIIIIIIllll said:
Give it some more time, there should be another ~100mb update with the same version number. I received it like 3 hours ago.
Click to expand...
Click to collapse
Hopefully we all start getting this update tomorrow. I get mistakes happen but oneplus really need to do a better job communicating to people about this stuff. I would have expected a phone that arrives in my hand to be the date of release. LoL.
Forsaked said:
Just wait for the offical release on April 1st and see if the certification then gets active.
This isn't the first time this happend, when a product arrived early at the customers.
Click to expand...
Click to collapse
Agreed. People getting their hands on something early, and then complaining "it's not ready" before release has happened before too.....
Epedemic said:
Agreed. People getting their hands on something early, and then complaining "it's not ready" before release has happened before too.....
Click to expand...
Click to collapse
It is already been fixed
I'm glad other people are getting their issues fixed, but the 100mb update didn't help me. My bank app works now, but GPay and Netflix still don't.
terlynn4 said:
I'm glad other people are getting their issues fixed, but the 100mb update didn't help me. My bank app works now, but GPay and Netflix still don't.
Click to expand...
Click to collapse
Try to clear the google service, google play store and google framework. All of them by clear all data and cache
FYI, OnePlus 10 information:...
Earlier than expected: OnePlus says OnePlus 10 Pro is coming in January
OnePlus has revealed that the OnePlus 10 Pro is coming in January, making for a much earlier reveal than previous generations.
www.androidauthority.com
This is the OnePlus 10 Pro, as officially revealed by OnePlus
After months of leaks and speculation, we finally have our first official look at the OnePlus 10 Pro, courtesy of the company itself.
www.androidauthority.com
Confirmed OnePlus 10 Pro specs are here: Check out that charging boost
We now have a list of confirmed OnePlus 10 Pro specs. The list isn't complete, but there's some really interesting stuff in here so far.
www.androidauthority.com
I'm not going to purchase another OnePlus phone. If I wanted ColorOS I'd buy an OPPO. OxygenOS is dead and any claims that the OS lives with the merge of company resources and engineers is just a marketing exercise as it's just Color with an Oxygen theme. Never mind, going to sell my 9 Pro and look at a Pixel I think.
mckeowngoo said:
I'm not going to purchase another OnePlus phone. If I wanted ColorOS I'd buy an OPPO. OxygenOS is dead and any claims that the OS lives with the merge of company resources and engineers is just a marketing exercise as it's just Color with an Oxygen theme. Never mind, going to sell my 9 Pro and look at a Pixel I think.
Click to expand...
Click to collapse
yeah I've been a oneplus user for so many years, I swear one of the best devices I've ever had was my 6T, however, this coloros bs and the clear digression from the principle's that brought so many users to oneplus seemed to have taken a backseat to marketing, greed, and nonsense. for so long I was waiting for oneplus to get their camera hardware right so they could compete with the big names, but while that finally happened, they also simply said, 'f*ck the fanbase and long time users, let's merge with oppo and trash oos'. in short, yeah this 9 pro is my last oneplus, in fact, I won't even be updating to oos (coloros) 12, going to stay on 11.2.10.10 until I eventually get a pixel 6/7pro (I still have a bunch of payments to go on this 9pro), in truth, it's sad, really, that things turned out this way.
Agree man, bye oneplus, it was good knowing u for 3,3t, 5, 6,6t, 7pro and 9 pro.
I don't even have the urge to upgrade my 9 pro to stable 12
bye bye oneplus, and good morning g pixel.
Whats all i can say about all upcoming oneplus releases
It's a shame because we all loved the original ethos of OnePlus; the best unlocked hardware at a cheap price and with a near zero bloat OS. Now that we have multiple mid-tier phones, TV and wearable devices, I'm struggling to understand what OnePlus stands for or even why the brand even exists.
Shame, but same as people there, I will not buy another OnePlus phone.
They were good, because 1) had good stock ROM, close to clean Android without tons of bloatware 2) were cheap also
Nowadays they lost both of this qualities.
This is all very sad. I waited so much 10..pro. And now, reading yours messages, I understand that there is no hope. I started using model 6 and now they are taking away what has been with us for so long. Tell me, is it really supposed to be a Google pixel?I understand that I can buy which one I want, but if I look for an alternative to the departed one plus?
Oneplus really disappointed me this time: 5g has never worked, VoLTE doesn't work, the camera and its software are not up to par with other smartphones of similar price, the latest updates have been a disaster.
After buying my 9 PRO (LE2123) I was so disappointed that I thought countless times "why didn't I buy a Find X3 Pro?"
I'm even thinking about going back to Samsung.
I'm sorry to say this, but oneplus has deeply and perhaps hopelessly disappointed me this time.
Oh, guys. If you only knew what's going on with other devices...
I have had Xiaomi devices for years, last one was Poco F3. The software was disaster. Miui is a disaster.
Now I'm really happy owner of OP9Pro. Everything works. Fast.
People, who want GPixel - please think twice and do homework, there is a lot bugs there too.
I don't like Oxygen Os, now, because is f*cked up by Google...
I like Pixel 6 pro design, but with google Os, it's a NO go !
I like Motorola Edge 20. But horror news (the software will be made with google) ! NO !!!
I might buy OnePlus 10 Pro at the end of spring/start of summer from from sales forums., when the price is going down.
I agree with the general sentiment. Lots of devices coming out in 2020/21 had software/hardware problems. I purchased this phone thinking i'm getting a flagship phone with top notch hardware and dedicated software updates but ended up with just another regular phone like the old galaxy i had. So i'm not hoping anything from any future device that may be coming in the next couple of years.
ptr21 said:
Oh, guys. If you only knew what's going on with other devices...
Click to expand...
Click to collapse
So we should accept a reduction of quality because other manufacturers are just as bad?
I've seen other OEM's devices and I've done my due diligence. I've owned Google devices in the past and I have no qualms about buying one of their phones again.
OnePlus are currently releasing an updated Android 12 update for Indian and Global devices. Once again, because of GDPR, the EU market is having to wait for this software. OnePlus/OPPO engineers have dropped the ball too many times now and ColorOS is garbage.
I've ran LOS and other ROM's on this device but I've always gone back to using stock with root. OPPO are killing Oxygen and I don't like Color so it's goodbye.
It seems that management are having their say and not accepting what their workers and teams have to say. Whilst the current situation is not ideal we're all living in uncertain times, one thing that history teaches us, is that things can change. I'm not saying that we'll see immediate changes, more that progress is slow and gradual.
mckeowngoo said:
So we should accept a reduction of quality because other manufacturers are just as bad?
I've seen other OEM's devices and I've done my due diligence. I've owned Google devices in the past and I have no qualms about buying one of their phones again.
OnePlus are currently releasing an updated Android 12 update for Indian and Global devices. Once again, because of GDPR, the EU market is having to wait for this software. OnePlus/OPPO engineers have dropped the ball too many times now and ColorOS is garbage.
I've ran LOS and other ROM's on this device but I've always gone back to using stock with root. OPPO are killing Oxygen and I don't like Color so it's goodbye.
Click to expand...
Click to collapse
No, you should not accept reduction of quality.
My point is that it is so easy to say " F... OP, I'm switching to ....." .
There are problems with others too. So wait is mandatory.
Wait with switching.
Wait with upgrading.
What about Hasselblad? Will they still be using Hasselblad Cameras?
ptr21 said:
....wait is mandatory.
Wait with switching.
Wait with upgrading.
Click to expand...
Click to collapse
I've resigned myself to selling it as I've had enough. The phone will go on a auction site in a few days and I'll order a Pixel 6.
mckeowngoo said:
I've resigned myself to selling it as I've had enough. The phone will go on a auction site in a few days and I'll order a Pixel 6.
Click to expand...
Click to collapse
The lack of dual sim is what's holding me back from going to the pixel
Had the OP1, OP2, OP7 Pro and currently using the 9 Pro. I tried the latest OOS for a few days and it is bad.
Unless they do some major changes, there is no way Im getting another Oneplus phone.
mckeowngoo said:
So we should accept a reduction of quality because other manufacturers are just as bad?
I've seen other OEM's devices and I've done my due diligence. I've owned Google devices in the past and I have no qualms about buying one of their phones again.
OnePlus are currently releasing an updated Android 12 update for Indian and Global devices. Once again, because of GDPR, the EU market is having to wait for this software. OnePlus/OPPO engineers have dropped the ball too many times now and ColorOS is garbage.
I've ran LOS and other ROM's on this device but I've always gone back to using stock with root. OPPO are killing Oxygen and I don't like Color so it's goodbye.
Click to expand...
Click to collapse
yep, remember when OnePlus cost half as much as other flagships with excellent software? I reluctantly gave up my 7 pro for my 9 pro, and I really think the 7 Pro was peak OnePlus
Before I begin, I've posted this on the OnePlus forums first and gonna mirror my post here as well so more people can read this. Also, I'll be updating this post as or if I hear anything from OnePlus.
Click to expand...
Click to collapse
So, my OnePlus 9 Pro suddenly gets a green line on screen after an OTA. My phone has never been dropped and doesn't have a single scratch on it. I am 5 months out of warranty. I messaged OnePlus support on WhatsApp, and the guy over there told me I don't have to worry and I'll get free screen replacement. He told me to just take it to the service center. I do that and the service center people tell me to use OnePlus pickup and drop and send device for repairs that way.
I do that, The pickup is done and I'm being told I'll get updates regarding it. I can see that my phone is delivered to the service center but there's nothing else happening.
I call OnePlus call support to provide me with more details regarding this but most of the agents just hang up on me. I am concerned because this is my primary device and I'm using a cracked OnePlus 8 now.
I have done nothing to damage the device and this seems to be a fault of OnePlus and I have to suffer without my phone. I don't know what to do. I was thinking of filing a complaint on consumer forum portal.
OnePlus as a company has degraded a lot. I have been a OnePlus fanboy since OnePlus One. I have all the devices and seems like I'm done.
OnePlus to be as they were is dead. There's no proper support and these people are really irresponsible. I have no clue what's happening with my phone.
I can't ever recommend a OnePlus phone to anyone anymore. Just get a pixel already.
My work and everything is affected because of my phone. I even asked if they would provide me with a compensation device or a temporary device but the customer support agents simply ignore and say that "they don't have the authority" and most of them have simply stayed quiet not saying a single word till I had to hang up.
I hope this article helps you to save some time by simply getting a pixel next time.
This from me is a goodbye to oneplus.
I was a sincere fan and all they did was disappoint.
Guess it's true that you either die a hero or live long enough to see yourself as the villain.
On a side note I'd like to tell you more about that line.
It doesn't appear on black background.
Its like a blur line on other colors
When I scroll, the line weirdly turns green.
You people might be able to help with a retweet. So, here's my tweet :
https://twitter.com/i/web/status/1590738233331109888
shubham8 said:
So, my OnePlus 9 Pro suddenly gets a green line on screen after an OTA. My phone has never been dropped and doesn't have a single scratch on it. I am 5 months out of warranty. I messaged OnePlus support on WhatsApp, and the guy over there told me I don't have to worry and I'll get free screen replacement. He told me to just take it to the service center. I do that and the service center people tell me to use OnePlus pickup and drop and send device for repairs that way.
I do that, The pickup is done and I'm being told I'll get updates regarding it. I can see that my phone is delivered to the service center but there's nothing else happening.
I call OnePlus call support to provide me with more details regarding this but most of the agents just hang up on me. I am concerned because this is my primary device and I'm using a cracked OnePlus 8 now.
I have done nothing to damage the device and this seems to be a fault of OnePlus and I have to suffer without my phone. I don't know what to do. I was thinking of filing a complaint on consumer forum portal.
OnePlus as a company has degraded a lot. I have been a OnePlus fanboy since OnePlus One. I have all the devices and seems like I'm done.
OnePlus to be as they were is dead. There's no proper support and these people are really irresponsible. I have no clue what's happening with my phone.
I can't ever recommend a OnePlus phone to anyone anymore. Just get a pixel already.
My work and everything is affected because of my phone. I even asked if they would provide me with a compensation device or a temporary device but the customer support agents simply ignore and say that "they don't have the authority" and most of them have simply stayed quiet not saying a single word till I had to hang up.
I hope this article helps you to save some time by simply getting a pixel next time.
This from me is a goodbye to oneplus.
I was a sincere fan and all they did was disappoint.
Guess it's true that you either die a hero or live long enough to see yourself as the villain.
On a side note I'd like to tell you more about that line.
It doesn't appear on black background.
Its like a blur line on other colors
When I scroll, the line weirdly turns green.
Click to expand...
Click to collapse
I saw several reports on twitter about these green lines, did this happen on the oxygenos 13 ob2?
1thomas said:
I saw several reports on twitter about these green lines, did this happen on the oxygenos 13 ob2?
Click to expand...
Click to collapse
For me it happened on OOS12
Something doesn't add up.
How long was the warranty period for the OnePlus phone you have.
Which OnePlus region is your phone from? The model number will be on the box.
Which ROM do you have installed?
shubham8 said:
OnePlus as a company has degraded a lot. I have been a OnePlus fanboy since OnePlus One. I have all the devices and seems like I'm done.
OnePlus to be as they were is dead. There's no proper support and these people are really irresponsible. I have no clue what's happening with my phone.
I can't ever recommend a OnePlus phone to anyone anymore. Just get a pixel already.
I hope this article helps you to save some time by simply getting a pixel next time.
This from me is a goodbye to oneplus.
I was a sincere fan and all they did was disappoint.
Click to expand...
Click to collapse
I'm with you. OP is dead. The customer service run around was a nightmare. I talked to an agent every 2-3 days and none of them could tell me anything useful. I emailed and support chat'd. No replies in email. Support chat doesn't understand English well enough and kept asking me unrelated questions but still couldn't help. I was just trying to return a device (10Trash).
It was never like that before. They claimed they sent the shipping label 5x but it never arrived to any email. I would get the reservation number email that comes just before the shipping label but never the label. I eventually got the return label by asking them to send it to multiple email addresses. While googling this issue, it's apparently not uncommon since 2020 on reddit and other places. People not receiving their label and blaming it on person, but they received the reservation email as well.
Then it sat in their facility for over a month, contacting agents every 2-3 days to get any update. Eventually some higher up reached out to me to tell me they hadn't processed my refund because I didn't return the case. Which was already mentioned that I just wanted the phone refunded, not the case. Somehow that information was lost. It took about 5 weeks to get the refund, after they had possession.
I put a bunch of friends and family onto OP devices because of how amazing the 5, 6 and 7 series were, the community support and the actual Support were also great at that time. I can no longer do that.
I've had Nexus and Pixel devices, I am hoping the Nothing Phone 2 or 3 is really great. This OP9 will be my last OP device and I will no longer recommend them.
Oppo/OP made a mistake doing things this way, maybe they didn't realize a lot of their popularity came from us 'tech guys' recommending them to our friends and family after such great experiences. And now it's too late for me, and you.
Of the 12 or so people I've got onto OP devices, about 10 of them are still using them. The other 2 went back to Samsung for the camera. As they come into EOL for their phones, I don't have a good suggestion for them, yet. I did just get another friend onto a OP9 this week (amazon $300, non pro) but I told him I can't recommend anything OP, newer than that so don't fall in love too much.
Of all of the mistakes I feel OP made, changing oos and bugs in android 12+ has to be the worst. I can deal with dumb customer service when the phone is so stable I don't need to talk to them. But they blew it all over.
I've never seen a OnePlus service center here, are you in India?
AndyC76 said:
Something doesn't add up.
How long was the warranty period for the OnePlus phone you have.
Which OnePlus region is your phone from? The model number will be on the box.
Which ROM do you have installed?
Click to expand...
Click to collapse
No ROM. I installed an OOS 12 OTA and boom there's a green line on my display. Warranty is over, as I've mentioned before.
shubham8 said:
No ROM. I installed an OOS 12 OTA and boom there's a green line on my display. Warranty is over, as I've mentioned before.
Click to expand...
Click to collapse
Search xda forums for "green line in display" it has been addressed in another thread.
Appreciative said:
I'm with you. OP is dead. The customer service run around was a nightmare. I talked to an agent every 2-3 days and none of them could tell me anything useful. I emailed and support chat'd. No replies in email. Support chat doesn't understand English well enough and kept asking me unrelated questions but still couldn't help. I was just trying to return a device (10Trash).
It was never like that before. They claimed they sent the shipping label 5x but it never arrived to any email. I would get the reservation number email that comes just before the shipping label but never the label. I eventually got the return label by asking them to send it to multiple email addresses. While googling this issue, it's apparently not uncommon since 2020 on reddit and other places. People not receiving their label and blaming it on person, but they received the reservation email as well.
Then it sat in their facility for over a month, contacting agents every 2-3 days to get any update. Eventually some higher up reached out to me to tell me they hadn't processed my refund because I didn't return the case. Which was already mentioned that I just wanted the phone refunded, not the case. Somehow that information was lost. It took about 5 weeks to get the refund, after they had possession.
I put a bunch of friends and family onto OP devices because of how amazing the 5, 6 and 7 series were, the community support and the actual Support were also great at that time. I can no longer do that.
I've had Nexus and Pixel devices, I am hoping the Nothing Phone 2 or 3 is really great. This OP9 will be my last OP device and I will no longer recommend them.
Oppo/OP made a mistake doing things this way, maybe they didn't realize a lot of their popularity came from us 'tech guys' recommending them to our friends and family after such great experiences. And now it's too late for me, and you.
Of the 12 or so people I've got onto OP devices, about 10 of them are still using them. The other 2 went back to Samsung for the camera. As they come into EOL for their phones, I don't have a good suggestion for them, yet. I did just get another friend onto a OP9 this week (amazon $300, non pro) but I told him I can't recommend anything OP, newer than that so don't fall in love too much.
Of all of the mistakes I feel OP made, changing oos and bugs in android 12+ has to be the worst. I can deal with dumb customer service when the phone is so stable I don't need to talk to them. But they blew it all over.
I've never seen a OnePlus service center here, are you in India?
Click to expand...
Click to collapse
Yeah, OnePlus was always a recommended phone from any friendly neighborhood 'tech guy'
And yeah, there was a time OnePlus made sense but right now its nothing but an average Chinese OEM and nobody gives a crap about OnePlus anymore tbh.
OnePlus is no longer anything special, or to put it in better words the OnePlus we all got to love and appreciate is dead.
shubham8 said:
No ROM. I installed an OOS 12 OTA and boom there's a green line on my display. Warranty is over, as I've mentioned before.
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Which oos 12 version did you have installed before the green line appeared
Which OTA version did you install when the line appeared
Which country are you in?
I have a OnePlus 8 Pro that has been kept on OxygenOS 10. That was the last truly great operating system from OnePlus. It runs faster than some newer devices on Android 12. It's truly a shame because they're one of the only brands of Snapdragon phones that can be bootloader unlocked and rooted. Maybe you can roll back to Android 11, or unlock and flash to a custom AOSP rom.
AndyC76 said:
Which oos 12 version did you have installed before the green line appeared
Which OTA version did you install when the line appeared
Which country are you in?
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c.66 I assume gave the green line and they have confirmed it. The OTAs are also paused I think. I've heard that 9 and 9R users are also having the green line issue.
Guyinlaca said:
I have a OnePlus 8 Pro that has been kept on OxygenOS 10. That was the last truly great operating system from OnePlus. It runs faster than some newer devices on Android 12. It's truly a shame because they're one of the only brands of Snapdragon phones that can be bootloader unlocked and rooted. Maybe you can roll back to Android 11, or unlock and flash to a custom AOSP rom.
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Its basically just rebranded Color OS now
Rumor is mainly EU users are affected
shubham8 said:
No ROM. I installed an OOS 12 OTA and boom there's a green line on my display. Warranty is over, as I've mentioned before.
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rollback fixes it or this c66 update was devastating unrevertable blow?
more_than_hater said:
rollback fixes it or this c66 update was devastating unrevertable blow?
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Rollback didn't fix it, I tried to MSM tool it back as well but screen is dead
shubham8 said:
Rollback didn't fix it, I tried to MSM tool it back as well but screen is dead
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You might try reaching out to OnePlus to see if they'll fix it under 'warranty' anyway. Maybe cite as many threads from here, OnePlus community (if that's still a thing), reddit and google, of others having the same issue. Maybe they are willing to do something for you. That's scary an OTA can brick the screen. Reminds me of the Nexus 6P ota that broke the main cpus
Appreciative said:
You might try reaching out to OnePlus to see if they'll fix it under 'warranty' anyway. Maybe cite as many threads from here, OnePlus community (if that's still a thing), reddit and google, of others having the same issue. Maybe they are willing to do something for you. That's scary an OTA can brick the screen. Reminds me of the Nexus 6P ota that broke the main cpus
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I've sent the device in. AND.. Spoiler alert to any future OnePlus Customers.. their service is an absolutely nightmare (I most certainly am not exaggerating this) . They simply will not tell you what is happening with your phone or how long will it even take until they do something about the issue. I had sent my device on 21st of October 2022 and so far I got nothing. My case was even escalated to their so-called 'higher team' specifically some guy named Anthony Francis but they also have been ignoring me. Their 'Higher Team' told me they will contact with an update in 5 days on 6th November but they have not given me any update till now that is 17th November. Will post email screenshots.
shubham8 said:
I've sent the device in. AND.. Spoiler alert to any future OnePlus Customers.. their service is an absolutely nightmare (I most certainly am not exaggerating this) . They simply will not tell you what is happening with your phone or how long will it even take until they do something about the issue. I had sent my device on 21st of October 2022 and so far I got nothing. My case was even escalated to their so-called 'higher team' specifically some guy named Anthony Francis but they also have been ignoring me. Their 'Higher Team' told me they will contact with an update in 5 days on 6th November but they have not given me any update till now that is 17th November. Will post email screenshots.
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That's such a shame. I had a similar experience with a refund. It took 5 weeks, countless agents, emails and support chat. The old OP was not like that in my experience. This stinks like Oppo
I wish you success and an update
Here few people's doing online fix this issue
Appreciative said:
That's such a shame. I had a similar experience with a refund. It took 5 weeks, countless agents, emails and support chat. The old OP was not like that in my experience. This stinks like Oppo
I wish you success and an update
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Every since OnePlus has merged with oppo they don't know what they're doing. You can see this with countless Nord phones coming out.