I got my 7T yesterday and I have to send it in for RMA replacement because the fingerprint hardware is not functioning. The alert slider also does not work properly. Sometimes it changes the mode, sometimes it doesn't. It is straight up broke...
Anyways, does anyone know if they will send me a new phone as a replacement, or a reconditioned one? The warranty policy has info on sending reconditioned devices. The LAST thing I want is a reconditioned phone for the same price as a brand new phone (I'm not sure how I would be able to determine if it was reconditioned). I'm very tempted to just return it and wait for them to come back in stock and place a new order. Any thoughts?
If YOU want to control what you're getting I'd return it. Otherwise you're up to what THEY can send you.
badrsj said:
If YOU want to control what you're getting I'd return it. Otherwise you're up to what THEY can send you.
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Yeah, that's the plan for now. They extended the return window from 15 days to 30 days. I'm just going to buy one as soon as they come in stock and return this faulty one. It works fine besides the fingerprint and alert slider.
Related
I'm new to sprint so i'm not sure how all of their exchanges and returns work.
I purchased my EVO from a corp store, and if I want to exchange it because the screen is sunken in on the bottom left and the battery cover doesn't seem to fit properly, will I be given a new one or a refurbished one? and will it have the new update on it that prevents rooting? I am still on my 30 day trial so Im assuming that since I paid for a BRAND NEW EVO that that's what I should get since they sold me a defected one.
Also, if I just want to return my phone and save my contract upgrade, will I be charged a restocking fee even though the phone is "defected"
Brand new one within 30 days (assuming it's not damaged and is a phone defect, otherwise go insurance). Go to the store, if they tell you no or try to give you a refurbished one - dial #2 on your phone and get connected to sprint tech support and explain your situation. They'll transfer you to someone else who will probably be able to get in contact with the store.
Happened to me ^^ , but i got a brand new one same day i called sprint support and said they tried to give me a refurb.
bbedward said:
Brand new one within 30 days (assuming it's not damaged and is a phone defect, otherwise go insurance). Go to the store, if they tell you no or try to give you a refurbished one - dial #2 on your phone and get connected to sprint tech support and explain your situation. They'll transfer you to someone else who will probably be able to get in contact with the store.
Happened to me ^^ , but i got a brand new one same day i called sprint support and said they tried to give me a refurb.
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hahaha! perfect. Thank you so much
regardless of how long it's been, if it's something wrong with a phone, you CAN get a new, not refurb'd, one.
during my first year with sprint, i went through 8 bb curves. i asked for a replacement and they sent me a refurb. called and asked for a brand new one since the refurb had the same problem as my new one. this kept happening for 8 units. new or refurb'd.
however, after your 3rd replacement within 3 months will require you to get it approved by a tech store to get a replacement.
I have a question for you all. I have the Galaxy Nexus on Verizon. I bought it through them back in late December, early January. Now, we don't have a contract with them anymore, though my Nexus seems to be crapping out on me. I use it as a music and movie device, and an alarm clock. Is there anything that I can do to get a replacement? I believe that they cover phones for a year, right?
just call them and tell them what going on. worked for me many times
Doesn't hurt to stop in a store or call em'. It wouldn't shock me if they just direct you to samsung with not having service from vzw to device anymore.
good day.
My experience with verizon is:
You have a year warranty if they can verify when the phone was first activated by looking up your old account. It helps if you have an account with them still, but they will repair the phone if you explain that you're trying to reactivate it.
aquid2 said:
My experience with verizon is:
You have a year warranty if they can verify when the phone was first activated by looking up your old account. It helps if you have an account with them still, but they will repair the phone if you explain that you're trying to reactivate it.
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Called them. They want me to pay to replace it. They want me to pay more than the price of the phone... I'm going to go to a Verizon store and see if I can get it replaced there, if not, I'll just send it to Samsung.
Thanks guys.
A friend gave me an HTC One thats useless to him since the battery wont accept a charge whatsoever.
It powers on and everything when its plugged in, but it dies immediately if its unplugged.
The phone still has a year left on the manufacturer warranty, but im clueless to HTCs rules/policy/procedure. I am not the original owner and have no papers or proof of purchase. Would I still be able to send it in as is? Or do I need some paperwork etc?
Thanks for any help.
I wasn't the original owner on my phone when I sent it in, and I didn't have to provide any proof of purchase or anything. I just had to pay for shipping to them.
They asked if I could take it to my service provider (VZW), and I said no I couldn't because I wasn't the original owner and they just said Ok, and started on my claim. I did it through online chat - not sure if phone service would be the same or not.
carngeX said:
I wasn't the original owner on my phone when I sent it in, and I didn't have to provide any proof of purchase or anything. I just had to pay for shipping to them.
They asked if I could take it to my service provider (VZW), and I said no I couldn't because I wasn't the original owner and they just said Ok, and started on my claim. I did it through online chat - not sure if phone service would be the same or not.
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Yep, the devices is the one that gets the warranty regardless of who bought it. they track it with the IMIE that is on the phone.
OP i would suggest you talk to HTC, they are normally good about helping with HW failures like you stated. Couldn't hurt to ask.
Ahh ok, good to know, thanks Synister
I had similar experince, not orginal owner and they will accept RMA if phone is under warrenty.
You pay shipping to them, they cover shipping it back to you..
You don't even need proof of purchase. My wife had to use the advantage screen replacement and the Rep said when the phone first gets programmed, it sends the info to HTC, so they know when the phone was bought.
Sent from my One using XDA Free mobile app
So I went ahead and did the live chat. I got disconnected twice (who knows why) but they had a record of the convo etc.
Anyway, went through the process to confirm it wouldnt take charge and am sending it in. Pretty cool.
Initially I opted in for the refurbished replacement and then mentioned it had a cracked screen. I got excited for a moment thinking the warranty coverage may actually accept it and they would send a non-cracked refurb . As expected though, no go there so im just gonna get the battery fixed.
Thanks for the help everyone.
jet2k said:
So I went ahead and did the live chat. I got disconnected twice (who knows why) but they had a record of the convo etc.
Anyway, went through the process to confirm it wouldnt take charge and am sending it in. Pretty cool.
Initially I opted in for the refurbished replacement and then mentioned it had a cracked screen. I got excited for a moment thinking the warranty coverage may actually accept it and they would send a non-cracked refurb . As expected though, no go there so im just gonna get the battery fixed.
Thanks for the help everyone.
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Did you ask about the free screen replacement for the phone? maybe while they are fixing the screen they will do the battery too? I know some people are saying its only 6 months for the screen but i did convince a friend to try and they are going to fix his One Max screen and he's owned it for 8 months. worth a try.
Hey all,
I would really appreciate your advice...
I've had my Verizon G4 for less than a month.
My wifi completely crapped out and I'm getting random reboots. I'm 99% it's a hardware issue.
I've loaded the latest 13b update but doesn't fix anything...
My question to you all is this... should I send it back to Verizon for Warranty Like New Replacement or Send it back to LG Directly for Warranty repair?
The reason why I ask is because I did drop the phone once and it nicked the corner of the phone slightly (see attached pic).
If I send to Verizon, what are the chances they'll charge me the $300 damage fee?
The rest of the phone is pristine...
I know if I send back to LG, they'll just send it back to me as is...
Everyone's thoughts would be appreciated...
Thanks in advance
joel32137 said:
Hey all,
I would really appreciate your advice...
I've had my Verizon G4 for less than a month.
My wifi completely crapped out and I'm getting random reboots. I'm 99% it's a hardware issue.
I've loaded the latest 13b update but doesn't fix anything...
My question to you all is this... should I send it back to Verizon for Warranty Like New Replacement or Send it back to LG Directly for Warranty repair?
The reason why I ask is because I did drop the phone once and it nicked the corner of the phone slightly (see attached pic).
If I send to Verizon, what are the chances they'll charge me the $300 damage fee?
The rest of the phone is pristine...
I know if I send back to LG, they'll just send it back to me as is...
Everyone's thoughts would be appreciated...
Thanks in advance
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You don't send to VZW, they will ship to you first within the 12 month warranty period or anytime if you have Total Equipment Protection Coverage and provide a pre-paid shipping label in the box for you to send it back within 5 days which is really 30 days. This is the exact wording in the info in Certified Like New Replacements which you will get when the phone is shipped to you:
"WARRANTY INFORMATION
If your device has been subjected to neglect, misuse, liquid damage, software or hardware alteration, or unreasonable wear and tear, it is not eligible for a replacement under this program. Do not return the damaged device to us or you will be charged up to the full replacement value of your replacement device, which may be in excess of $500, even if you subscribe to an Equipment Protection Program. Instead, return the replacement device to us in the box in which it came. If you have equipment protection, contact your provider to discuss replacement options for damaged devices. For more information, visit verizonwireless.com/damageddevice"
The damage fee is not $300, it's basically the full retail price of the phone which is around $600. If you have insurance, you might be better off using that instead as it's $150 but remember that if you make 2 claims within a 24 month period, they will cancel your insurance.
If Verizon Wireless sends you a phone, you are not obligated to keep it as you just need to either send back your phone or what they sent you. If you find anything wrong with the replacement, then you call Verizon Wireless Level 2 tech support directly without going through the Level 1 or customer service and they will ship another phone to you. When you receive the new replacement, you ship the previous replacement back and then at the end, you either end up with your old phone or you ship back the last thing they shipped you.
Just a quick update...
I decided to send back to LG vs sending it to Verizon since I didn't want to deal with the possibility of Verizon charging me $500 bucks for some minor dings that had nothing to do with the hardware issue.
The only downside is that you will be without a phone for 2 weeks. Here's the run down...
-Mailed out on Tuesday.
-Arrived at LG following Monday.
-Repaired and Shipped back Tuesday (That was a quick turn around...)
-Scheduled to arrive this Friday.
What's nice about sending it to LG is that my IMEI doesn't change. If I went the VZ route, they would have given me a refurb with a different IMEI. Because the VZ refurb IMEI doesn't match the IMEI on my original receipt, LG will not honor warranty since there's a IMEI mismatch. This wouldn't be much of an issue if I stick with VZ for the entire year.... however, with all the cell service deals going around, I'm sure I'll be jumping the VZ bandwagon...
Hope this post helps others...
Thanks
Google just sent me an rma label without me asking, does this mean my phone is definitely faulty or that they can't be bothered?
Has anyone returned theirs, do they just replace with a brand new one, recondition yours or send a reconditioned one?
At this point it should be a brand new device. Did you do advanced or standard rma?
Sent from my Pixel 2 XL using Tapatalk
What do you mean they sent you one without asking?
Did they randomly send you an email or did you raise an issue with your phone?
I've recently done mine.
I contacted Google via Chat on their warranty website.
They then asked me to email them a picture of my phone with the fault (burn in).
They then asked for another photo of the phone with the original box showing the IMEI number, or the receipt if I didn't have the box.
They then sent me another email saying they can agree to a replacement (I didn't ask for a replacement, just told them I had issues), and they emailed me an RMA label.
Because I bought my phone from a third party seller (not Google Store) they only do standard return, meaning they have to wait for my device to be returned before they send out a replacement.
You send them JUST the phone, no accessories or original box.
They then send you a brand new replacement, retail boxed with all new accessories.
danlat1415 said:
What do you mean they sent you one without asking?
Did they randomly send you an email or did you raise an issue with your phone?
I've recently done mine.
I contacted Google via Chat on their warranty website.
They then asked me to email them a picture of my phone with the fault (burn in).
They then asked for another photo of the phone with the original box showing the IMEI number, or the receipt if I didn't have the box.
They then sent me another email saying they can agree to a replacement (I didn't ask for a replacement, just told them I had issues), and they emailed me an RMA label.
Because I bought my phone from a third party seller (not Google Store) they only do standard return, meaning they have to wait for my device to be returned before they send out a replacement.
You send them JUST the phone, no accessories or original box.
They then send you a brand new replacement, retail boxed with all new accessories.
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I contacted on help site like you to discuss problems with intermittent sound through headphones and like you they just sent a label without asking.
How long did it take to get new phone?
browniegirl said:
At this point it should be a brand new device. Did you do advanced or standard rma?
Sent from my Pixel 2 XL using Tapatalk
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What's the difference? I'm guessing standard seeing as I didn't ask for it.
If you buy from Google they can do Advanced exchange, where they send you a replacement FIRST, then you send your old one back within 21 days or they charge you for it (because they have your payment details).
Standard is usually if you bought from anyone other than Google directly. You send them your old one and they then despatch a new one as soon as they acknowledge receipt.
Should take about 5 working days altogether, from the day you post yours back.
danlat1415 said:
If you buy from Google they can do Advanced exchange, where they send you a replacement FIRST, then you send your old one back within 21 days or they charge you for it (because they have your payment details).
Standard is usually if you bought from anyone other than Google directly. You send them your old one and they then despatch a new one as soon as they acknowledge receipt.
Should take about 5 working days altogether, from the day you post yours back.
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Sadly, got it from EE. Just had an email from Google saying I can try EE first if I want. Next issue is if theres a delay as I have the panda and it looks like there is a bit of a shortage of these.
I'd highly recommend going Google's exchange, not EE's.
EE phone are the only UK company to lock this phone to that network. It is a small software trick done via Google. Google will auto unlock the device after 2 years - but you can request this from EE after 6 months from the date it's first used.
Also, the bootloader is locked (oem unlocking greyed out in developer settings) - so again, everything is locked down.
Whilst this may not be an issue to most people, those who want to fix things themselves, change network (or sell their phone as unlocked when Pixel 3 comes out), or just play around with custom software, cannot do it on EE.
EE is the UK's version of Verizon....
If you use Google's exchange, they'll swap it for a Google Unlocked version in the UK.
Mine was from EE - I'm so glad I didn't use EE for the exchange, not very good customer service and would have had to wait for stock.
Google have separate stock for exchanges - so even if you have a Panda, you'll get it quicker than someone buying a new one off their Store and having a wait time.