Related
Anyone have any experience with any of these companies? Especially with ZaggSafe? -- I saw that they contract it out to Warrantech, which has a pretty bad rating on BBB. While they say the don't cover wear and tear, they don't have any list specifying what wear and tear is.. So I'm a bit iffy on if their word can be trusted or not.
Lifted this off ipadforums
SquareTrade VERSUS Ensquared on iPad 2
Lets get the equality factors out of the way first: Both are well known Internet providers of wireless protection programs; both are underwritten by reputable Underwriters: Ensquared (Fortegra) and SquareTrade (AmTrust); programs offered by SquareTrade and Ensquared are two year coverage with prepaid premiums.
SquareTrade cover iPad for: Accidental Damage and Extended Warranty only.
Ensquared have two programs: One that competes directly against SquareTrade by offering (a) Accidental Damage and Extended Warranty (b) Accidental Damage PLUS cover for Lost and Stolen
We are assuming that in making a decision Ensquared policy offering Lost & Stolen is not being considered for now (i.e. only the Accidental Damage and Extended Warranty). We also assume the device is less than 90 days old.
Premiums and Deductibles: For this program the SquareTrade Premium is $99 and there is a $0 Deductible; Ensquared Premium is slightly lower at $94.99 with a $50 deductible. However, this should be viewed in conjunction with the Claim Value (outlined below)
Claim Value: The following is where there is a significant difference:
SquareTrade (ST):
· ST differentiate two iPad 2 16GB products: (a) With Wifi only - providing a total claim limit of $499 for accidental damage (b) With Wifi + 3G through Verizon or AT&T - providing $629 total claim limit for accidental damage.
· Understand this about the significance of a TOTAL CLAIM LIMIT: It is the claim limit allowed by SquareTrade to account for all Accidental Damage claims.
· This means: Claim value allowable (i.e. $629 or $499) reduces by the value of the claim each time one is lodged. Once it goes to zero no more claims can be made. NOTE: It is possible that only 1 accidental damage claim will fit into this claim limit if serious damage or replacement is required.
· ST extended warranty normally only kicks in after factory warranty expires (in the second year). You can use it in the second year even if the accidental damage claim limit has been used up. In other words: Coverage for accidental damage may be gone before the second year or during the second year, but will not affect your ability to claim on extended warranty (factory defect issues) with ST.
Ensquared
· Ensquared claim offer is far simpler to understand: Ensquared offers policy holders 3 claims over the two year period (should be enough for even careless iPad owners)
· Each claim (three maximum) comes with a claim limit of $1000 (or a total claim value of $3000).
· The 3-claim limit does not differentiate between Accidental Damage and Extended Warranty.
· The claim limit if it transpires applies to Accidental Damage only is approximately 5 - 7 times higher than SquareTrade.
· There is however always a $50 deductible VERSUS SquareTrade zero deductible, per claim, and Ensquared do not leave Extended Warranty open-ended.
In summary: If Accidental damage is the chief coverage requirement or concern then ST falls far short of Ensquared where the claim limit on an "oranges to oranges" comparison is far higher. This more than overcomes the negative of paying a $50 deductible on possibly all three claims with Ensquared as the cover will likely endure on Ensquared until the end of the term. On this comparative alone ST does not offer enough claims or cover value (depending on which way you look at it). If Extended Warranty is the chief coverage requirement or concern then the advantage of SquareTrade is the open-ended Extended warranty that has nothing to do with the claim limit set. In our view, all things considered, 3 claims to a maximum value of $3000 is more than enough to cover Accidental damage and Extended Warranty issues over a two year period. The policyholder is not taking a big risk that he/she can run out of claim limit (which exists with SquareTrade). This is well worth the deductible if indeed claims are made. If you require Lost & Stolen as well then of course SquareTrade are not a consideration but Ensquared is.
For more info on Ensquared visit iPad Insurance
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If you are in the US, squaretrade will NOT cover anything not sold in the US. So if you have an international S3 in the US like I do, your only choice is ensquared. (Out of the two)
joshnichols189 said:
If you are in the US, squaretrade will NOT cover anything not sold in the US. So if you have an international S3 in the US like I do, your only choice is ensquared. (Out of the two)
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BS, if you buy an international version from a US store they cover it, like Expanses USA.
Sent from my GT-I9300 using XDA
Ensquared is okay. I lost my Galaxy Nexus a few months ago and I got the replacement after talking to a few managers.
They didn't have any Galaxy Nexus at the time and wanted to give me some crap phones... I stayed persistent and would not take the crap they offered. After a week of playing phone tag they purchased a bnib Gsm Nexus and overnight it to me. (this was back when it still sold for $600)
The plans are cheap, just don't take crap from them and it will be okay. I recommend them. If you have trouble with customer service pm me and ill help.
Sent from my SAMSUNG-SGH-I717 using xda premium
itsjusttim said:
Ensquared is okay. I lost my Galaxy Nexus a few months ago and I got the replacement after talking to a few managers.
They didn't have any Galaxy Nexus at the time and wanted to give me some crap phones... I stayed persistent and would not take the crap they offered. After a week of playing phone tag they purchased a bnib Gsm Nexus and overnight it to me. (this was back when it still sold for $600)
The plans are cheap, just don't take crap from them and it will be okay. I recommend them. If you have trouble with customer service pm me and ill help.
Sent from my SAMSUNG-SGH-I717 using xda premium
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Been trying to reach the web site all day long, and it's "unavailable."
I am coming from best buy Geek Squad with no deductible. I know best buy is still much better than sprint but I am looking for insurance that offers me the best protection including accidental drops and water damage and coverage for lost and stolen phones (although I'm willing to give this up if I have to in return for a great accidental plan with low ddeductible) I'm curious what everyone else is planning to go with to protect their new phone. With bestbuy I had my phone ran over by a semi and dropped from high elevation (both theories technically not covered) but was replaced twice at no charge.
Anyone find this kind of great insurance else where?
Maybe I'll just do geek squad and drop sprints insurance
hardingn88 said:
I am coming from best buy Geek Squad with no deductible. I know best buy is still much better than sprint but I am looking for insurance that offers me the best protection including accidental drops and water damage and coverage for lost and stolen phones (although I'm willing to give this up if I have to in return for a great accidental plan with low ddeductible) I'm curious what everyone else is planning to go with to protect their new phone. With bestbuy I had my phone ran over by a semi and dropped from high elevation (both theories technically not covered) but was replaced twice at no charge.
Anyone find this kind of great insurance else where?
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Click to collapse
I haven't looked at specifics between plans to compare, something I need to do but I recently read an article on one of the many android-centric sites about best buy's updated insurance plan and it is not so good, a few months back it was modified greatly and at quick glance it was worse than what is provided through sprint. These aren't exact numbers but it was something like 40 dollars per claim even if work (as in fix/replace) is done or not and deductible was through the roof for high-end smartphones [audit needed]. I just remember many of the commenters on the article were saying they were jumping ship from BB insurance and going with sprint's.
No insurance for me. Never had it on a phone I've owned.
Sent from my SPH-L710 using XDA Free mobile app
ahhh, nice, cheaper than both BB and Sprint:
http://www.samsung.com/us/owners/protection-plus/mobile-elite/?CID=AFL-hq-mul-0813-11000170
+1 Samsung
Sprint: $11 x 24 = $264 + $200 deductible, total $464
BB/GeekSquad: $149 up-front + $149 service fee, total $298
Samsung: $129 up-front + $95 service fee, total $224
Sprint includes service/repair in their monthly cost, but not replacement.
BB/GS&Samsung all charge a service fee any severity problem.
evolone said:
ahhh, nice, cheaper than both BB and Sprint:
http://www.samsung.com/us/owners/protection-plus/mobile-elite/?CID=AFL-hq-mul-0813-11000170
+1 Samsung
Sprint: $11 x 24 = $264 + $200 deductible, total $464
BB/GeekSquad: $149 up-front + $149 service fee, total $298
Samsung: $129 up-front + $95 service fee, total $224
Sprint includes service/repair in their monthly cost, but not replacement.
BB/GS&Samsung all charge a service fee any severity problem.
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Thank you so much for this information. This is what I will be going with. Currently I have been paying $22 a month with best buy for 2 phones and never used it for one of the phones. That is $264 per device over the 24 month policy term that I paid. Samsung seems to have the best plan available for me and seems to have the lowest deductible which has been my concern. I live paycheck to paycheck and do not have $150-$200 to pay to best buy or sprint if I was to need to make a claim and $95/per claim would much easier on me. Again, Thank you for sharing that information. I don't understand why samsung has not marketed this a little better maybe in their commercials or something. Hopefully they will market it better so it will do good. I have been on the samsung site every day for the last week waiting for note 4 accessories and have never seen this.
Squaretrade is even cheaper than Samsung. It has a lower deductible and the premium is cheaper too..
Sent from my SPH-L900 using xda premium
I'm also coming from geek squad with no deductible on my GS4 , and I'll be going to square trade it's the best deal for $100 for 2 Years or 5$ a month and it's a 75$ deductible cheapest of all them, I'll miss the no deductible tho :/
Only the Sprint policy covers lost or stolen phones so something to keep in mind.
I'm not cheer-leading for them just adding info to the archives.
I do use Square Trade on my other electronics but will probably keep the Sprint insurance for a year.
Itchiee said:
Only the Sprint policy covers lost or stolen phones so something to keep in mind.
I'm not cheer-leading for them just adding info to the archives.
I do use Square Trade on my other electronics but will probably keep the Sprint insurance for a year.
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I haven't filed a claim with them yet, but Worth Ave. Group insurance seems to be the best deal, and has great reviews: http://www.worthavegroup.com/product/cell-phone-insurance/
For a $699 phone and $50 deductible, it's $69 per year. From their site, "Each policy covers the cell phone for Accidental Damage such as drops and spills as well as Theft, Fire, Flood, Natural Disasters and Lightning Strikes. With a low $50 deductible and premiums starting as little as under $4 a month, this policy accommodates every budget. We cover NEW, USED and REFURBISHED devices."
I've been doing some more digging around about policies and this might be some useful information.
Options for people concerned with lost/stolen smartphones
-Renters/Homeowners Insurance - you'll need to add a "Valuable Personal Article" to your plan - this is also the cheapest way to go out of all of them, but only covers loss not damage (same insurers may cover damage)
-Sprint (insurance by Asurion)
If only concerned about broken/damaged smartphones (plans exclude loss)
-Squaretrade
-Samsung
Alternative ...best deal of them all but there is some risk (imo)
-Worth Ave. Group
Note: They pay out cost of plan instead of repair/replace. If you go with the $899 plan and if something happens to the phone they send you $899. The issue I found is if you look up reviews online (not on their website) there are mixed reviews, people have had problems with their claims and WAG's customer service. So there seems to be some risk here of getting the money, also the wait-time of processing the claim and actually receiving the money. [update] They don't cover loss and their definition of theft is extremely specific, read their fine print.
Itchiee said:
Only the Sprint policy covers lost or stolen phones so something to keep in mind.
I'm not cheer-leading for them just adding info to the archives.
I do use Square Trade on my other electronics but will probably keep the Sprint insurance for a year.
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Click to collapse
Also, if you're using Easy Pay and plan to upgrade in a year, you can only trade in the original device or a Sprint approved replacement. If you use other insurance and get a replacement, you'll have to keep it the full two years.
evolone said:
I'll
If only concerned about broken/damaged smartphones (plans exclude loss)
-Squaretrade
-Samsung
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Click to collapse
Samsung has insurance? Is it well priced?
I didn't even realize that bestbuy changed. I've been looking around for the negative reviews by Worth Ave and I can't find any. I've seen a few that claim to be negative but the details sound like people are trying to get coverage on things that were stated not to be covered. I'm not trying to defend them by any means. Just looking for where all these mixed reviews are posted.
Silent25r said:
I didn't even realize that bestbuy changed. I've been looking around for the negative reviews by Worth Ave and I can't find any. I've seen a few that claim to be negative but the details sound like people are trying to get coverage on things that were stated not to be covered. I'm not trying to defend them by any means. Just looking for where all these mixed reviews are posted.
Click to expand...
Click to collapse
Here is a good place to look BBB, yes they are 'resolved' but if you read them, many are not to the customers satisfaction.
There's also more, just google for it, you'll need to do some digging through ads/promotions and whatnot. Some of the complaints have to do with technicalities in the fine print that allow the company to deny the claim. For example if my phone is stolen I'd expect reimbursement from the claim under any circumstance, not an investigation into why it doesn't fit their definition of theft and then denied. Here's a scenario they would deny: Your at starbucks and place an order, you go find a table and put your phone on it, they call your name and you get your coffee, you come back to an empty table. Stupid absolutely, but the phone was stolen (theft), Worth would deny that claim because the phone was unprotected and "free for the taking". That's a simplistic example of the reviews/complaints/issues i've found. Basically there has to be some act of vandalism (breaking and entering/physical attack etc) along with the act of theft for it be covered and apparently this is in the fine print and not in their advertisements.
---------- Post added at 02:07 PM ---------- Previous post was at 02:06 PM ----------
jrollercoasters said:
Samsung has insurance? Is it well priced?
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Post 5
evolone said:
Here is a good place to look BBB, yes they are 'resolved' but if you read them, many are not to the customers satisfaction.
There's also more, just google for it, you'll need to do some digging through ads/promotions and whatnot. Some of the complaints have to do with technicalities in the fine print that allow the company to deny the claim. For example if my phone is stolen I'd expect reimbursement from the claim under any circumstance, not an investigation into why it doesn't fit their definition of theft and then denied. Here's a scenario they would deny: Your at starbucks and place an order, you go find a table and put your phone on it, they call your name and you get your coffee, you come back to an empty table. Stupid absolutely, but the phone was stolen (theft), Worth would deny that claim because the phone was unprotected and "free for the taking". That's a simplistic example of the reviews/complaints/issues i've found. Basically there has to be some act of vandalism (breaking and entering/physical attack etc) along with the act of theft for it be covered and apparently this is in the fine print and not in their advertisements.
---------- Post added at 02:07 PM ---------- Previous post was at 02:06 PM ----------
Post 5
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Thanks for that reply. I did read the BBB. At least some of them. A lot of the issues did deal with people leaving their cars unlocked or breaking in commercial used vehicles. I don't know about worth ave ads since I usual don't read the ads. I've yet to leave any of my phones unprotected and I'm anal about locking things up. However, as far as insurance goes the only ones I've looking at don't offer replacement for stolen devices of any kind. Samsung and squaretrade. Since I don't like a lot of time to go by on waiting for a replacement Squaretrade is out for me.
Aursion brunt me bad. I filed a BBB case against them myself. Had liquid damage with my note 2. After agreeing to pay the high deductible they sent me a broken replacement and refused to replace the replacement. Sprint kept telling me I had 10 days to get them to replace it but they wouldn't do it. I spoke to supervisors at Aursion and did all I could to get them to replace my broken replacement and they told me the only way they'd do it if is if I paid another 250 or whatever stupidly high price they are charging. I ended up having to wait around for a week for Sprint to get me a replacement device and surprising that device didn't work so I had to wait yet another week. I did finally get a working phone and I was refunded the deductible on the grounds of TEP not following their contract. I had to get a hold of sprint corporate in order to make this refund happen. Aursion didn't appear to be happy with the way things went and made sure I knew that I would never have to use them again.
Under the Samsung insurance if my device fails under normal circumstances will they still get me a fast replacement and not charge me 95 bucks to fix their problem? That for me is the kicker. If not, I'm probably going to go with Worth Ave. I'm not really counting on my phone being stolen but I do spend a lot of time on the water. Liquid damage is my worse enemy. I didn't want the S5 and no case so far offers waterproofing. For now, I'll just use a waterproof box and a bluetooth. Despite these measures I had one of those boxes fail on me taking my device with it. This week I'll be going through Worth Ave's terms and conditions and e-mailing them questions on anything I'm unsure about.
I still don't understand how Best Buy went from being on the best to what I'm calling one of the worst in terms of insurance. From the looks of things even it is covered under warranty they may still charge to fix or replace it. I understand people gaming the system but I think they went a little to aggressive on stopping that from happening.
i've never had an issue with Geek Squad and my Note 2 other than having to use one of my own phones as a backup until it was fixed (don't carry sprint phones for some reason). I had a bad string of unfortunate events within about a 3 month period and went through three Note IIs. They replaced each one without question. The last replaced phone was about four months ago. i suppose I'll be finding out what has changed since then when my phone comes in.
Silent25r said:
...For now, I'll just use a waterproof box and a bluetooth. Despite these measures I had one of those boxes fail on me taking my device with it.
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Why not go with liquipel? I don't mean the self applied external only stuff they sell but their service that waterproofs inside and all. They downplay its functionality somewhat on their site but check out the youtube videos of multi-hour submersion in water. And if you live near Santa Ana or Vancouver you can get it done locally in 20 minutes instead of waiting for shipping.
4SQUARE
Probably a stupid question, but can you do 2 warranties at the same time? For example, i want to be covered for the lost/stolen part of sprint, but I also want the lower deductible from Squaretrade. Is that possible?
Sent from my SM-P900 using XDA Premium HD app
Just wondering for the people who purchased the accidental damage/extended warranty plan. I purchased the 2 year ESP solely for "warranty" purposes and not for Accidental Damage purposes (even though it comes with accidental damage).
For people who got the extended plan; Is anyone going to seek a refund now that the Pixel 2 and the XL variant come with a 2 year warranty from the start?
Hate to break it to you but if you have to use the extended warranty plan even if it's for a phone defect you'll have to pay the deductible (Google sends you to deal with Assurant). With Google's factory warranty you don't pay anything for a warranty replacement.
Yeah...doesn't seem right. It's extended coverage?
So it's good for 1 year past the factory warranty. We're good for 3 years then.
Sent from my marlin using XDA Labs
seezar said:
Hate to break it to you but if you have to use the extended warranty plan even if it's for a phone defect you'll have to pay the deductible (Google sends you to deal with Assurant). With Google's factory warranty you don't pay anything for a warranty replacement.
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Looks like Google clarified this, so it may be a little better for those with extended care. So, no deductible unless it's accidental damage.
"We also want to add some clarification on the 2 year warranty and preferred care.
If you already purchased your Pixel 2 or Pixel 2 XL from the Google Store or an authorized retailer, your warranty will be extended to 2 years.
The length of the preferred care program remains the same. If you have a mechanical breakdown issue in the second year, you will no longer have to pay a deductible. Accidental damage is still subject to a deductible. If you bought Preferred Care and want a refund you can get a full refund on your purchase of preferred care for up to 30 days, or a pro-rated refund anytime after that." http://www.androidpolice.com/2017/1...xel-2-xl-units-two-year-warranties-worldwide/
RPAusCan said:
Looks like Google clarified this, so it may be a little better for those with extended care. So, no deductible unless it's accidental damage.
"We also want to add some clarification on the 2 year warranty and preferred care.
If you already purchased your Pixel 2 or Pixel 2 XL from the Google Store or an authorized retailer, your warranty will be extended to 2 years.
The length of the preferred care program remains the same. If you have a mechanical breakdown issue in the second year, you will no longer have to pay a deductible. Accidental damage is still subject to a deductible. If you bought Preferred Care and want a refund you can get a full refund on your purchase of preferred care for up to 30 days, or a pro-rated refund anytime after that." http://www.androidpolice.com/2017/1...xel-2-xl-units-two-year-warranties-worldwide/
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Yes exactly. I think some people thought that the preferred care/protect warranty didn't include a deductible if you used it for mechanical breakdowns but you do have to pay it. So by Google extending their warranty it benefits those that bought the extended coverage at well.
Sent from my Pixel 2 XL using Tapatalk
Good to know.
I may just keep the protection, but haven't decided yet. I like how the phone is IP67 resistant. I go kayaking on a lake sometime and get some splashes here and there. Always had to keep previous cell phones in ziplocked tight bags, but I do not plan to with this one. In case something happens during kayaking, would definitely be a claim
Also, It definitely is a lot cheaper than Verizon protection plan. Comes out to 5 and change a month over a course of 2 years? Not bad at all. Verizon would be almost double that
bigblueshock said:
Good to know.
I may just keep the protection, but haven't decided yet. I like how the phone is IP67 resistant. I go kayaking on a lake sometime and get some splashes here and there. Always had to keep previous cell phones in ziplocked tight bags, but I do not plan to with this one. In case something happens during kayaking, would definitely be a claim
Also, It definitely is a lot cheaper than Verizon protection plan. Comes out to 5 and change a month over a course of 2 years? Not bad at all. Verizon would be almost double that
Click to expand...
Click to collapse
Verizon's plan does cover loss and theft though. Google's plan does not.
I know the rooting devoids the warranty. My question is if I root my phone and later on before claiming the warranty, I install the stock firmware and present it to Samsung will its warranty will be claimed?
As soon as you root, you will trigger KNOX, an e-fuse that is NOT fixable.
Samsung WILL know if you have rooted... Flashing stock doesn't work...
A simple google search would have told you this as it has been this way since the Note 3...
I know this but I thought there would be some workaround to fix the tripped Knox now in 2019.
It depends on how the comercial laws in your country treat these cases, in Mexico, the warranties are not claimed to samsung, but directly to the carrier which sold the device, and rooting does not invalidate the warranty
Since there is no root for SD ATM and it may never be I would imagine OP has Exynos, so my question is: does Exynos has e-fuse. (all phones have Knox, mind you)
But it really does depend on the country and it's laws. In some places refusing warranty for rooting phone could be illegal, unless the root was the direct cause of phone's malfunction, in other places they do whatever they feel like it.
Jmakhdoom said:
I know this but I thought there would be some workaround to fix the tripped Knox now in 2019.
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Click to collapse
There is no workaround for Knox no matter what year it is. It is a physical change to the hardware. It blows a fuse. The only workaround is a new motherboard. Again, some research would answer this question.
pete4k said:
Since there is no root for SD ATM and it may never be I would imagine OP has Exynos, so my question is: does Exynos has e-fuse. (all phones have Knox, mind you)
But it really does depend on the country and it's laws. In some places refusing warranty for rooting phone could be illegal, unless the root was the direct cause of phone's malfunction, in other places they do whatever they feel like it.
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Click to collapse
Of course it does. That's what triggers Knox.
Mr. Orange 645 said:
There is no workaround for Knox no matter what year it is. It is a physical change to the hardware. It blows a fuse. The only workaround is a new motherboard. Again, some research would answer this question.
Of course it does. That's what triggers Knox.
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If the phone is covered by carrier insurance a lightning strike would destroy the evidence of rooting.
Microwave ovens... is there anything they can't cook?
Bah-ha-ha-ha... just saying.
Remember how the star cruisers looked when they got hit with a particle blast? About what the mobo would look like in a microwave.
Even if they removed the chipsets they be fried too.
No data. Not even their wittle Knox.
blackhawk said:
If the phone is covered by carrier insurance a lightning strike would destroy the evidence of rooting.
Microwave ovens... is there anything they can't cook?
Bah-ha-ha-ha... just saying.
Remember how the star cruisers looked when they got hit with a particle blast? About what the mobo would look like in a microwave.
Even if they removed the chipsets they be fried too.
No data. Not even their wittle Knox.
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I certainly hope your joking or being sarcastic.
Never heard of any cellular provider insurance that covers acts of god, irradiation (nuclear or otherwise) and includes a moron clause.
scottusa2008 said:
I certainly hope your joking or being sarcastic.
Never heard of any cellular provider insurance that covers acts of god, irradiation (nuclear or otherwise) and includes a moron clause.
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I can be orphan killing ruthless on a bad day if need be...
AT&T does. Same if it's stolen or run over by a truck.
blackhawk said:
AT&T does. Same if it's stolen or run over by a truck.
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True, if the phone is lost or stolen or ran over by a truck (aka "accidental physical damage") then it would be covered.
But no where does AT&T say they cover lightning damage (or acts of god)...
"Lost, stolen, accidental physical or liquid damage, and out-of-warranty malfunctions."
**Covered Incidents**
https://www.att.com/legal/terms.mobileInsurance.html
Loss caused by or resulting from nuclear reaction or radiation, or radioactive contamination, however caused. However, if nuclear reaction or radiation, or radioactive contamination, results in fire, we will pay for the resulting Loss caused by such fire.
“Mechanical or Electrical Failure” means: Failure of “Covered Property” to operate due to a faulty part or workmanship or normal wear and tear when operated according to the manufacturer’s instructions."
From the AT&T mobile coverage certificate fine print
Obviously you have reading comprehension issues.
WYSIWYG as per your link:
"B. COVERAGE PLAN
We cover your Covered Property for the following cause(s) of loss.
Physical damage.
Theft, or loss by mysterious disappearance or other unintentional permanent loss of possession.
Mechanical or Electrical Failure.
PROPERTY NOT COVERED.
The following are not covered:
Any property or equipment that is not Covered Property.
Contraband or property in the course of illegal transportation or trade.
Property in transit to you from a manufacturer or seller that is not the Authorized Service Facility.
Data, Nonstandard External Media, and Nonstandard Software.
Covered Accessories will only be covered when they are part of a Loss to Covered Property other than Covered Accessories.
Any wireless device whose unique identification number (IMEI or ESN, etc.) has been altered, defaced or removed."
And you apparently missed, didn't see, failed to see or convienently ignored the other part of what I wrote that details what is considered mechanical or electrical failure.
Insurance coverage or terminology aside this isn't the place for you to be suggesting any sort of insurance fraud.
My vision is 20/10... lmao
I'm not suggesting anything just pointing out all options.
Insurance fraud is a product of your thought process not mine.
Lightning strikes, thefts and big truck tire smashes happen.
Enough pressure makes sinners out of saints everytime.... think about that for a spell and every day hereon.
It's a dark thought I choose to share with you... so now you're charmed.
-&-
My phone is not rooted nor will it be. If you read carefully the replacement most likely won't be new.
My Note is still spotless... pampered.
scottusa2008 said:
I certainly hope your joking or being sarcastic.
Never heard of any cellular provider insurance that covers acts of god, irradiation (nuclear or otherwise) and includes a moron clause.
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My carrier does really have good insurance tho, I tried exchanging my rooted phone for the same model for just a small fee. They would even replace your heavily damaged phone with a new one even when purposely hit it with a baseball bat. :laugh:
They would eventually replace your phone whatever may be the reason providing that you are enrolled in their insurance plan.
insurance should cover the phone root or not, it's totally independent of Samsung as doesn't rely on them. the problem being the majority of times they give a "new" phone that is actually one that someone else has returned and they have repaired, meaning you likely don't get a manufacturer's warranty only one from the insurance firm.
but really if you take device insurance it should cover pretty much anything and everything as that is what you are paying for. a warranty on the other hand only protects you from manufacturer defects.
so with a standard warranty a root could void it if the rules state you can't, you also wouldn't be covered for any accidental damage whatsoever, in these cases if you wanted to claim lightning strike or something you would be entirely reliant on your home insurance covering the claim then they would be look for damage to your house.
if you take out insurance if you stepped on it by accident or ran it over with your car "by accident" the insurance should pay to replace or repair the device as that is what you are paying for.
so yes root can void a manufacturer's warranty but separate device insurance should cover you no matter how the phone breaks root or no root as you are paying to protect the device from pretty much anything, the only one with insurance is if they investigate and find malicious damage to get a new device then you could be brought up under insurance fraud, but really if you break the device accidentally no matter the cause insurance should cover you as that is what you pay for.
I purchased a Google Pixel 2xl on eBay, and then the camera stopped working (the main reason I bought the phone). I contacted Google who confirmed that my phone was originally bought from Google Fi and was still under warranty, and therefore eligible for replacement. Google transferred ownership of the phone from the original owner to me in their computer system, which is required to process a replacement. They requested my proof of purchase, which I provided. However, since filing my warranty claim 38 days ago, Google has refused to send me a replacement phone.
I have been transferred continuously from their tier 1 support to tier 2 and tier 3 support, all who will not give me a valid reason why they will not send me a replacement. Most recently, I have been told by two different tier 2 support representatives that Google will not issue a replacement because my phone was bought on eBay. However, I have confirmed with 7 Google phone representatives and 6 Google chat representatives that a Pixel phone that was originally bought from Google Fi and then resold on eBay retains its warranty. According to Google policy, reselling a Pixel phone on eBay that was originally purchased from Google does not void its warranty. Still, Google is denying my warranty claim for this reason, which is a violation of my warranty, Google policy, and my rights as a consumer.
Recently my IMEI was mysteriously blacklisted, and I could not use my phone for one week, whereas it had no such problem in the 6+ months I had owned it. Since Google is the original seller and service provider of my phone, they are the only company that could blacklist my IMEI. After contacting Google, my IMEI was suddenly and mysteriously removed from the blacklist. Google has confirmed that my phone is not blacklisted, and that my phone has not been reported lost or stolen. But Google has not said they were responsible for the blacklist, even though they are the only company capable of this.
I have spent upwards of 25 hours working on this matter, on the phone with Google support and corresponding with them by email. On two occasions I called Google Home and the representative was attempting to transfer my call to Google Fi, but Google Fi declined my transferred call. They refused to speak to me two times, with two different representatives. Recently I have experienced my support calls and chats suddenly disconnecting without explanation, something that has never happened before. Something strange is going on at Google support, and it seems the support representatives are acting manipulatively and dishonestly.
I am simply trying to get my phone replaced due to a hardware malfunction, which is covered under warranty. I am the owner of the phone in Google's computer system, I have provided Google my proof of purchase, and my phone has not been reported lost or stolen. There is no reason for Google to deny my warranty claim. However, I have been manipulated and misinformed by Google support staff, given conflicting information, ensnared in endless bureaucratic delays and excuses, and had my IMEI temporarily blacklisted. This is the worst experience I've had with any consumer product in my life.
I seem to have exhausted all my options to pursue this matter with Google support. What should I do next?
bodhica said:
I seem to have exhausted all my options to pursue this matter with Google support. What should I do next?
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Post in /r/GooglePixel on Reddit and then place a Reddit request for help from dmziggy.
https://www.reddit.com/r/GooglePixel/comments/907qdg/introducing_reddit_request_for_rgooglepixel/
bodhica said:
According to Google policy, reselling a Pixel phone on eBay that was originally purchased from Google does not void its warranty.
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Google is usually very lenient regarding its policies with both the Nexus and Pixel devices. However, in this case you really don't have a leg to stand on. You aren't the original owner of this device, and only the original owner is entitled to warranty protection. Even if that were not the case, Google plainly points out the warranty only applies if purchased from them or an authorized retailer. That means Google, Verizon, or Best Buy. ebay isn't authorized, and neither is the original owner.
So you in effect have no warranty. You're not the original buyer and neither the original buyer nor ebay are authorized retailers. Now, I don't know if posting on the reddit thread will help, but it certainly can't hurt. Just be aware that if Google does finally replace your device it won't be because of the warranty.
I checked the warranty language and no where does it say that 2nd hand owners are eligible to a warranty. It also didn't say that you weren't sooo.
Thats the chance of buying used.
Regarding Google's warranty: legalese is rarely as black and white as it seems. A legal document is subject to interpretation, and this interpretation can be affected by real-world circumstances and practices, the law, and case precedents. Therefore, those who have asserted a firm opinion about Google's obligations or lack thereof solely by reading and interpreting the text of its warranty do not have a conclusive basis for their certainty.
Google's policy and practice is to honor its warranty on any phone that is originally purchased from Google, including instances when those phones are resold, and excluding instances where those phones are obtained through illicit means. The provision of Google's warranty that stipulates that Google's warranty will only be valid if the phone is bought from Google or an authorized retailer only applies to where the phone is originally purchased, and is unaffected by the phone being resold on eBay. This is the way the language of Google's warranty has been interpreted in practice by Google. I have confirmed this policy and practice through unanimous consensus among many Google 1st tier support representatives, and have not found any exception to this when researching online accounts of warranty redemptions from people who purchased their Pixel on eBay. In other words, reselling a Pixel phone on eBay does not void its warranty. Absent any possibility that a phone has been acquired through illicit means, there is no reason that Google would void or not honor its warranty on an undamaged phone originally purchased directly from Google. It is against their policy in practice, and therefore would violate their warranty. Given this pervasive practice by Google, from a legal standpoint Google is violating its warranty by denying my warranty claim.
When I was going to send my 2xl for warranty repair that was purchased from craigslist, they were going to refuse it as I was not the original buyer and could not provide the order number for the purchase. Luckily the guy I bought it from provided the Google Store order # and they transferred ownership to me and I was able to get it repaired free.
bodhica said:
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Your opinion is noted, but I think you're letting your anger cloud your reason. The written terms of a contract are of greater legal strength than a verbal agreement. Period. It doesn't matter how many tech support drones agree with you, you need to get it in writing that they will replace your device. Absent that, you're out of luck. Google's flexibility in applying their warranty does not equate to a contract.