<note: this was accidentally posted in the Note 4 General forum>
I'm not sure if anyone else is having this problem but it's driving me crazy. I (mistakenly) took the latest Verizon update a couple of days ago and immediately noticed that Smart Lock stopped working. I had it working perfectly with my home address and several bluetooth devices prior to the update.
I tried everything I could think of to resolve it, including disabling Smart Lock, removing and re-adding the devices, and even hard resetting my Note 4. The only way I can make it come back is to remove my Exchange account from the phone. Once I do that then Smart Lock starts working again.
Has anyone else experienced this problem or knows how to work around it? I wish I could go back and not take the update but I see now there is no way to roll back at this point. I could try to call Verizon and have them send me a refurb but I thought I read that you can't block the OTA updater unless you're on 4.4. Is that correct?
Thanks in advance. This has been very frustrating. Alternatively if anyone knows of any other smart lock type applications that would work with the Note 4 to replace this functionality I'd be ok with that too.
smat lock and exchange
One of my co workers are having the same problem on his note 4 I have the note 5 and it works great
have you figured out a solution
You have a Note 5 and have an Exchange account and you can still use Smart Lock? The key here is having an Exchange account that enforces security on the device and forces you to have a PIN or password.
I thought this wasn't a bug but rather a fix in that it was never supposed to allow you to bypass Exchange security. Are you saying you're able to use Smart Lock and an Exchange email account together?
So I've had my phone for almost a year now and I've had the same knock code since the day I bought it, and the same backup pin I've been using on my phones for ~3 years. and the same Gmail password I've had for probably 2 years, and all of a sudden, it decided it wasn't going to accept my knock code and locked me out after five attempts. I tried using the backup pin and it failed. I tried logging into my gmail on the account. Invalid username or password. At this point, thinking I'd somehow magically been hacked, I decided to try logging into my gmail on my computer and I was able to using the exact same password as I had not 30 seconds earlier on my phone which had failed. So my password hadn't changed, so I tried it again on my phone slowly another 3 times and it still failed. Check my device history. The only devices logged in were my phone and my computer. I went to Android Device Manager on my computer and sent a lock request. That didn't work but the message popped up. On a whim I tried sending a ring request. That worked. So I read that by pressing "Yes" on the factory data reset options after holding down Lock + Vol Down will actually take me to the recovery menu. Well, that was a lie and all my crap is gone but at least I got into my phone I guess. Anyway, I was just wondering if anyone had any idea as to why this happened.
tl;dr
My stock 5.0.1 AT&T LG G3 no longer accepted my knock code, my backup pin, or my gmail account even though I was able to access my gmail from my computer and I ended up reading a lie that ended up resetting my phone. Why did my phone no longer accept any of the passwords that I knew with 100% certainty were correct?
My 14 month old daughter got a hold of my phone and the fingerprint scanner asked me for my backup password. I proceeded to enter my password of 25 years and it told me i was wrong, it then gave me the option to use my gmail account to verify and unlock, i did that got in and replaced fingerprint with password protection. so here i am thinking everything is great, wrong. phone locks and i put in my password that i just changed it to and it tells me im wrong and now it does not give me the option to verify with my gmail account. Ive tried searching how to get into phone, suggestions were Android device manager which only locks phone and when i tried to change the password it said my phone was already locked and that the password would not be used. so the other suggestion was Samsung Find my Mobile but i have never set up a Samsung account. woe is me. Besides a master reset is there anything i can try? Thanks for all the help.
Been a long time since I've posted here!
My grandpa has a Samsung Galaxy J2 Prime. Its his first smart phone, and despite "easy mode" he managed to screw up a bunch of settings. He decided to do a factory reset, however now the phone requires that you "Verify your account" by entering the gmail password associated with his account.
He does not know this password, nor did he set up any secondary verification.
The phone is on my Tmobile account (that I activated). Is there any way to recover the phone or perhaps root it? The people at the Tmo store basically told me its bricked because of this "safety feature".
I see that there are a number of ROM's out there, but I cannot enter the developer option since the phone is stuck in google setup.
Any ideas would be really appreciated, thank you
hipower9 said:
Been a long time since I've posted here!
My grandpa has a Samsung Galaxy J2 Prime. Its his first smart phone, and despite "easy mode" he managed to screw up a bunch of settings. He decided to do a factory reset, however now the phone requires that you "Verify your account" by entering the gmail password associated with his account.
He does not know this password, nor did he set up any secondary verification.
The phone is on my Tmobile account (that I activated). Is there any way to recover the phone or perhaps root it? The people at the Tmo store basically told me its bricked because of this "safety feature".
I see that there are a number of ROM's out there, but I cannot enter the developer option since the phone is stuck in google setup.
Any ideas would be really appreciated, thank you
Click to expand...
Click to collapse
Brings back memories.
Sorry to say that I've been in your situation trying to fix my boss' daughter's phone haha
I'm sure there is a way to remove that "feature" so that it will never ask you to "confirm" your previous google account, but I do not know the method.
I took it to a repair center, the guy obviously didn't tell me how he did it (all I know is that he hooked it up with a USB cable and did something with the computer)
So there is a way but I researched and got nothing, this is a well hidden secret, maybe.
Since this is the second similar post today, here's the embarrassing situation: recently went through a manic episode. My life imploded. A friend gave me first, this phone, then others her kids had ceased using, when I locked myself out of this one. I was using this phone, but was still very messed up, and, one night while falling asleep, I was messing with the pattern, and locked myself out, immediately forgetting the pattern. The phone was not connected to a SIM; I'd lost that in an earlier phone. I had put Samsung protection on it - not sure what level, as this was back in the fall, but I don't think it matters, especially as I remember from that same period that I must have used some odd password for my previous Samsung account, and had to create a new, and, at the time, was informed that, if I forgot the password, I was screwed...and I don't remember this new password, either. Had her dig up the Amazon receipt, a couple months back, thinking that directly contacting Samsung would be the most efficient way to overcome this issue (after becoming very quickly frustrated with research and attempts, all of which failed), but didn't get her to email it to me for God knows what specific reason, now, but what it comes down to is still being very messed up and paranoid. And now, a bit better, trying to get things on track, lo and behold, she is locked out of her Amazon account (ironically, I remember her finding the receipt; she does not, but I'm not the only one going through sh!t). So, what do I do? I've tried the combination of volume up and power key, as well as some others, and the best I could accomplish was actually getting the phone to turn off, but that didn't get me very far. Have to add, since I just thought to check, that I apparently have access to SOME Samsung account on desktop...but no device associated - no connected information, whatsoever. Using a Samsung account was something that only began, during the early stages of this most recent episode, and so I'm unfamiliar with all this, and am just f***ing lost, here. Please, someone, help.
https://account.samsung.com/accounts/v1/FMM2/findIdWithUserInfo
aIecxs said:
https://account.samsung.com/accounts/v1/FMM2/findIdWithUserInfo
Click to expand...
Click to collapse
Nice to finally get a reply. Thanks, and also for that link, which I wasn't aware of. I did discover a second account attached to my info that I didn't know about - unfortunately, there are two problems that result from this. One account was the one I mentioned at the bottom of the initial post, which has not a thing attached to it, in any way. The other is account is attached to a gmail account and I have no idea when this one was created - I wasn't aware of it, at all - and, just today (ironically), I went to log into that google account, and discovered I was locked out (oddly, as I've logged into it from this browser, and on this computer, before, and relatively recently, as well) and was given a run around to attempt to recover it, which I only managed to do by leaving the loop it had me in for another route of access. I am now waiting 48 hours for a reset?/access? email to arrive, which sucks for other reasons not associated with this particular issue. I was quite sure that the aforementioned account was the one associated with this phone. I genuinely don't believe it would have been the gmail account, not the least reason for which is that I have zero recall of it, whatsoever. If I turn out to be correct about this, and the gmail is NOT the account, could (would?) you (or anyone) possibly direct me to/assist me with another way to get into my phone?
Either way, thanks for the response. It's been a long while since I used this site, but I was beginning to think I wouldn't get a response, at all.
there is no other way to unlock than Samsung account.
I was apparently wrong. It wasn't associated with any Samsung account, no - but it was to my Google account. After sifting many YouTube videos - and failing - and searching all over the place, I finally found one that worked, and, when I tried my Google acount, I was in. Thank God. Thanks for the help, alecxs!
glad to hear. by any chance did you use the SECURE DEVICE option of https://www.google.com/android/devicemanager to unlock phone? Because last time I used this feature it was broken, and my understanding is that google deprecated any remote lock screen by-pass functionality. Would be nice to know what worked for you.