Zenfone2 ZE550ML Z008 No Sound call &Flash image failure (FAILED (wrong image format)
OK, after some search and trying, i really need more help from xda community, especially asus zenfone 2 ZE550ML user and developer and others too
so, this is whats happen so far:
i got this phone from my sister, asus zenfone 2 ZE550ML Z008 2GB memory with weird problem...
the phone cannot send/receive sound from phone calling.
the call can be made, but not any sound can be heard, in and out...
well, maybe the mic and speaker broken, i found that it is not the case...
why? because any messenger apps (Whatsapp, BBM, IMO, Line) which have voice call, worked just fine, no problem at all
i tried self test (using calulator .12345+= trick) everything working just fine too.
it happen too even when using earphone (which i already tested again worked fine with Whastapp, BBM, Line, IMO, maybe other apps too). the earphone is fine, normal and working OK
i tried doing factory reset, failed, after some search, for anything that can be done, it said disable ok google detection, turn ON dial pad, update asus call screen, etc,
let me know if there is more things to try...
i also already try wipe factory reset and cache from recovery mode, still no luck...
i also find that the SIM2 IMEI is unknown/null, but SIM 1 IMEI still normal...
tried changing to SIM 2, and as expected, it didnt get any signal, so cannot be used
i tried all OTA update to the latest update, and the problem still exist
so i think i should flash using Asus Flash Tools (AFT) using flash raw file so it can fix this problem, to make the phone really like new again...
but, another problem arise...
i already prepare all driver and AFT and raw file...
in device manager, everything fine, no any yellow/red mark to any device...
boot to fastboot mode, connect the usb cable, detected in AFT and status is connected with blue circle.
but i cannot flash when i click start, after a while, yellow circle, then red circle with note "Flash image failure (FAILED (wrong image format))"
it failed and not flash the phone, the phone can still be used normal like nothing
happen (but still with the problem i mention )
OK, maybe, the file i downloaded corrupted, so i download again few times, but it keep showing the same error
"Flash image failure (FAILED (wrong image format))"
i tried download other version, and error still the same
i also tried different version of AFT from 1.0.0.14 until the latest one, 1.0.0.55 , and still same error...
i am sure my phone is ZE550ML since in the back of the phone there is written Model : ASUS_Z008, or am i wrong??
after that, i tried flash using ADB and zip file from asus site, with the most older file, which is "UL-Z008-WW-2.12.40.9-user.zip" but cannot be done, it is said cannot flash with older version than the current firmware
so i download the latest firmware "UL-Z008-WW-4.21.40.191-user.zip" which is marsmellow, hoping my problem can be fix
but, the problem still exist...really exactly the same way...really confusing
tried self test again, yup, 100% still the same problem...
so now, i need advice and any info, how to flash using AFT and raw file...??
or how to fix the "Flash image failure (FAILED (wrong image format))" error.
FYI, this phone still not root or unlock bootloader (i suppose, because my sister just use it as it is)
but i notice in fastboot mode, the "BOOTLOADER VERSION - Unknown" is it mean it already unlock or what??
Please help me, any advice, suggestion or info highly appreciated...
thx, and sorry for the poor english writing
kim7tng said:
OK, after some search and trying, i really need more help from xda community,
especially asus zenfone 2 ZE550ML user and developer and others too
so, this is whats happen so far:
i got this phone from my sister, asus zenfone 2 ZE550ML Z008 2GB memory with weird
problem...
the phone cannot send/receive sound from phone calling.
the call can be made, but not any sound can be heard, in and out...
well, maybe the mic and speaker broken, i found that it is not the case...
why? because any messenger apps (Whatsapp, BBM, IMO, Line) which have voice call,
worked just fine, no problem at all
i tried self test (using calulator .12345+= trick) everything working just fine too.
i tried doing factory reset, failed, after some search, for anything that can be
done, it said disable ok google detection, turn ON dial pad, update asus call screen,
etc,
let me know if there is more things to try...
i also already try wipe factory reset and cache from recovery mode, still no luck...
i also find that the SIM2 IMEI is unknown/null, but SIM 1 IMEI still normal...
tried changing to SIM 2, and as expected, it didnt get any signal, so cannot be used
i tried all OTA update to the latest update, and the problem still exist
so i think i should flash using Asus Flash Tools (AFT) using flash raw file so it can
fix this problem, to make the phone really like new again...
but, another problem arise...
i already prepare all driver and AFT and raw file...
in device manager, everything fine, no any yellow/red mark to any device...
boot to fastboot mode, connect the usb cable, detected in AFT and status is connected
with blue circle.
but i cannot flash when i click start, after a while, yellow circle, then red
circle with note "Flash image failure (FAILED (wrong image format))"
it failed and not flash the phone, the phone can still be used normal like nothing
happen (but still with the problem i mention )
OK, maybe, the file i downloaded corrupted, so i download again few times, but it
keep showing the same error
"Flash image failure (FAILED (wrong image format))"
i tried download other version, and error still the same
i also tried different version of AFT from 1.0.0.14 until the latest one, 1.0.0.55 ,
and still same error...
i am sure my phone is ZE550ML since in the back of the phone there is written Model :
ASUS_Z008, or am i wrong??
after that, i tried flash using ADB and zip file from asus site, with the most older
file, which is "UL-Z008-WW-2.12.40.9-user.zip" but cannot be done, it is said cannot
flash with older version than the current firmware
so i download "UL-Z008-WW-4.21.40.191-user.zip" which is marsmellow, hoping my
problem can be fix
but, the problem still exist...really exactly the same way...really confusing
tried self test again, yup, 100% still the same problem...
so now, i need advice and any info, how to flash using AFT and raw file...??
or how to fix the "Flash image failure (FAILED (wrong image format))" error.
FYI, this phone still not root or unlock bootloader (i suppose, because my sister
just use it as it is)
but i notice in fastboot mode, the "BOOTLOADER VERSION - Unknown" is it mean it
already unlock or what??
Please help me, any advice, suggestion or info highly appreciated...
thx, and sorry for the poor english writing
Click to expand...
Click to collapse
are you on M firmware ?
If yes ,factory reset in settings first
Then search ASUS support for downgrade to LP firmware for Z008(whatever that is)
put on internal sd or dload straight there. Remove ext sd btw before and
Reboot
See if that fixes your probs
edit just seen you cannot factory reset. What does work , lets start with that ?
What firmware are you currently on ?
Date build etc ?
Stock recovery installed ?
timbernot said:
are you on M firmware ?
If yes ,factory reset in settings first
Then search ASUS support for downgrade to LP firmware for Z008(whatever that is)
put on internal sd or dload straight there. Remove ext sd btw before and
Reboot
See if that fixes your probs
edit just seen you cannot factory reset. What does work , lets start with that ?
Click to expand...
Click to collapse
yes, i am on M firmware now
since i cannot flash using AFT, i tried using adb fastboot mode, and now i am on Marshmellow...
i can do factory reset, i do it few times already in backup setting and also in recovery mode...
it just that my problem/issue with No Sound when calling is still happening.
and the IMEI on SIM 2 also still unknown/null, altough this is less priority than the first problem
kim7tng said:
yes, i am on M firmware now
since i cannot flash using AFT, i tried using adb fastboot mode, and now i am on Marshmellow...
i can do factory reset, i do it few times already in backup setting and also in recovery mode...
it just that my problem/issue with No Sound when calling is still happening.
and the IMEI on SIM 2 also still unknown/null, altough this is less priority than the first problem
Click to expand...
Click to collapse
Can you factory reset in settings
Have you got stock recovery ??
You have to bare with me , my pc is upgrading and it has all my links on it
---------- Post added at 11:54 AM ---------- Previous post was at 11:42 AM ----------
http://dlcdnet.asus.com/pub/ASUS/ZenFone/ZE550ML/UL-Z008-WW-52.20.40.156-user.zip
If you have stock recovery.
Download this to ext sd .
In file manager , click rename and add an extra .zip on the end ,save and reboot phone
Eg>
UL-WW- bla bla user.zip.zip
timbernot said:
What firmware are you currently on ?
Date build etc ?
Stock recovery installed ?
Click to expand...
Click to collapse
i am on stock rom, android version 6.0.1
security pacth level January 1, 2017
Baseband 1603_5.0.68.9_0810
kernel version 3.10.72-x86_64_moor-gc9c9751
build number MMB29P.WW-ASUS_Z008-4.21.40.191_20161216_7769_user060020736_201603210001
still in stock recovery because i wanna make this still just like new without any mod
kim7tng said:
i am on stock rom, android version 6.0.1
security pacth level January 1, 2017
Baseband 1603_5.0.68.9_0810
kernel version 3.10.72-x86_64_moor-gc9c9751
build number MMB29P.WW-ASUS_Z008-4.21.40.191_20161216_7769_user060020736_201603210001
still in stock recovery because i wanna make this still just like new without any mod
Click to expand...
Click to collapse
Then do as advised earlier , I linked downgrade version for you
timbernot said:
Can you factory reset in settings
Have you got stock recovery ??
You have to bare with me , my pc is upgrading and it has all my links on it
---------- Post added at 11:54 AM ---------- Previous post was at 11:42 AM ----------
http://dlcdnet.asus.com/pub/ASUS/ZenFone/ZE550ML/UL-Z008-WW-52.20.40.156-user.zip
If you have stock recovery.
Download this to ext sd .
In file manager , click rename and add an extra .zip on the end ,save and reboot phone
Eg>
UL-WW- bla bla user.zip.zip
Click to expand...
Click to collapse
yes, i think i am on stock recovery, since i never flash anything except file from asus.com named "UL-Z008-WW-4.21.40.191-user.zip"
i am downloading it, using my PC.
isnt it already in .zip files?? do i need add to become "UL-Z008-WW-52.20.40.156-user.zip.zip" ??
kim7tng said:
yes, i think i am on stock recovery, since i never flash anything except file from asus.com named "UL-Z008-WW-4.21.40.191-user.zip"
i am downloading it, using my PC.
isnt it already in .zip files?? do i need add to become "UL-Z008-WW-52.20.40.156-user.zip.zip" ??
Click to expand...
Click to collapse
yes >
UL-Z008-WW-52.20.40.156-user.zip.zip
Is how it should read in file manager , you can add the .zip from pc on sd before inserting in phone too .
Reboot
timbernot said:
yes >
UL-Z008-WW-52.20.40.156-user.zip.zip
Is how it should read in file manager , you can add the .zip from pc on sd before inserting in phone too .
Reboot
Click to expand...
Click to collapse
isnt this firmware files to downgrade to Lollipop again from MM??
after downgrade, what should i do?? because i am guessing it will be the same one too...
but still i was hoping it can fix my problem...so ill do it anyway...
i thinking that flashing using AFT is the things that (maybe) can fix my problem...
kim7tng said:
isnt this firmware files to downgrade to Lollipop again from MM??
after downgrade, what should i do?? because i am guessing it will be the same one too...
but still i was hoping it can fix my problem...so ill do it anyway...
i thinking that flashing using AFT is the things that (maybe) can fix my problem...
Click to expand...
Click to collapse
Hows it going ?
You had probs flashing in AFT according to OP
timbernot said:
Hows it going ?
You had probs flashing in AFT according to OP
Click to expand...
Click to collapse
sorry for late update, have to do other things first...
so after i rename it to "UL-Z008-WW-52.20.40.156-user.zip.zip" and put in SD card,
when i turn it on, it tell me there is update from that file. well, so i OK'ed it and then it is "installing system update"
now it go back to android lollipop...and my problem still exist the exact same way...
still cannot hear sound in and out
SIM 2 IMEI still null/unknown
so, what should i do??
what is OP?? original poster, right?? thats me
btw, after updating back to lollipop, the phone still saying there is update
kim7tng said:
sorry for late update, have to do other things first...
so after i rename it to "UL-Z008-WW-52.20.40.156-user.zip.zip" and put in SD card,
when i turn it on, it tell me there is update from that file. well, so i OK'ed it and then it is "installing system update"
now it go back to android lollipop...and my problem still exist the exact same way...
still cannot hear sound in and out
SIM 2 IMEI still null/unknown
so, what should i do??
what is OP?? original poster, right?? thats me
btw, after updating back to lollipop, the phone still saying there is update
Click to expand...
Click to collapse
I think you can now rule out it being a software problem now
``btw, after updating back to lollipop, the phone still saying there is update``
Yes , is that the same file you just downgraded to or update to M ?
timbernot said:
I think you can now rule out it being a software problem now
``btw, after updating back to lollipop, the phone still saying there is update``
Yes , is that the same file you just downgraded to or update to M ?
Click to expand...
Click to collapse
so it is hardware problem??
but how?? the mic and speaker still can be use in Whatsapp, BBM and other chat apps just fine when voice call...
in selftest, i confirm it can pass, since i hear from speaker and speak through the mic just fine too...
and also i found that, if i record the call, it file cannot be played back, and yet i can record when not calling using sound recording and the file can played to just fine...
it only cannot hear or receive sound when in calling...
now, the things i not done is flashing using AFT, which cannot be done because the wrong image error...
i wonder, why?? there must be something i miss out
kim7tng said:
so it is hardware problem??
but how?? the mic and speaker still can be use in Whatsapp, BBM and other chat apps just fine when voice call...
in selftest, i confirm it can pass, since i hear from speaker and speak through the mic just fine too...
and also i found that, if i record the call, it file cannot be played back, and yet i can record when not calling using sound recording and the file can played to just fine...
it only cannot hear or receive sound when in calling...
now, the things i not done is flashing using AFT, which cannot be done because the wrong image error...
i wonder, why?? there must be something i miss out
Click to expand...
Click to collapse
AFAIK -- you would not be allowed to downgrade if something was a miss with current software(pre-flash) of the downgrade version.
Although , i would try 1.17 AFT in my unbrick thread in my signature below -- and check that you are flashing in AFT correctly by checking unbrick video from 2:17 mins in where AFT flash begins .
I did read in another thread that you stated your serial number is OK .
When you connect in AFT if serial is corrected you flash once.
If serial is 0-F, this is incorrect and you need to do a 2 part flash in AFT to correct it.
Watch the video carefully from 2:17 mins see if you are not doing something right !
Ps , are you flashing a raw file in AFT ?
Out of curiosity, what was the file you tried to flash with the asus flash tool? Was it a raw file?
Sent from my ASUS_Z00A using Tapatalk
timbernot said:
AFAIK -- you would not be allowed to downgrade if something was a miss with current software(pre-flash) of the downgrade version.
Although , i would try 1.17 AFT in my unbrick thread in my signature below -- and check that you are flashing in AFT correctly by checking unbrick video from 2:17 mins in where AFT flash begins .
I did read in another thread that you stated your serial number is OK .
When you connect in AFT if serial is corrected you flash once.
If serial is 0-F, this is incorrect and you need to do a 2 part flash in AFT to correct it.
Watch the video carefully from 2:17 mins see if you are not doing something right !
Ps , are you flashing a raw file in AFT ?
Click to expand...
Click to collapse
sorry, i kinda not understand by that...so if i can downgrade, what does that mean??
is flashing using AFT and adb sideload the same?...i though that AFT flashing flash more deeper than adbsideload or using recovery
(i mean is that AFT do flash more things than adb sideload or OTA update, )
just like XFSTK downloader that looked wayyy more deeper flash using AFT...
i said normal, because it is not "0123456789ABCDF" but "F7AZGF00N937" (which also showed in AFT)
but, after i looked closely, its SN for a brief moment, show "0123456789ABCDF" about 2-3 seconds, i dont know whats that mean...i though just a refresh...
let me show you with a video what i mean here:
https://youtu.be/ksjVDFD2V-A
i record just now, after i press power + vol up to enter fastboot mode
yes, i tried Flash rawfile in AFT...
i download few raw files like
WW_ZE550ML_2.20.40.92_20150918.raw
WW_ZE550ML_2.20.40.156_20160815.raw
WW_ZE550ML_2.20.40.155_20160713.raw
all raw file i get from here
https://forum.xda-developers.com/zenfone2/general/z008-z00a-z00d-z00x-raw-fw-collection-t3448966
kenbo111 said:
Out of curiosity, what was the file you tried to flash with the asus flash tool? Was it a raw file?
Sent from my ASUS_Z00A using Tapatalk
Click to expand...
Click to collapse
i tried flash raw file i get from here
https://forum.xda-developers.com/zenfone2/general/z008-z00a-z00d-z00x-raw-fw-collection-t3448966
the one from "ZF2 5,5" ZE550ML"
or maybe there another raw file i should try??
oh, i rememeber a little details
so, when i tried flash using adb side load,
when i type "adb devices" in CMD directed to specified folder it show like this:
List of devices attached
0123456789ABCDEF sideload
and yet, flashing using adb sideload finish normally without any error...(but still with the same "cant hear calling" problem )
how come it not read my correct serial number??
kim7tng said:
sorry, i kinda not understand by that...so if i can downgrade, what does that mean??
is flashing using AFT and adb sideload the same?...i though that AFT flashing flash more deeper than adbsideload or using recovery
(i mean is that AFT do flash more things than adb sideload or OTA update, )
just like XFSTK downloader that looked wayyy more deeper flash using AFT...
i said normal, because it is not "0123456789ABCDF" but "F7AZGF00N937" (which also showed in AFT)
but, after i looked closely, its SN for a brief moment, show "0123456789ABCDF" about 2-3 seconds, i dont know whats that mean...i though just a refresh...
let me show you with a video what i mean here:
https://youtu.be/ksjVDFD2V-A
i record just now, after i press power + vol up to enter fastboot mode
yes, i tried Flash rawfile in AFT...
i download few raw files like
WW_ZE550ML_2.20.40.92_20150918.raw
WW_ZE550ML_2.20.40.156_20160815.raw
WW_ZE550ML_2.20.40.155_20160713.raw
all raw file i get from here
https://forum.xda-developers.com/zenfone2/general/z008-z00a-z00d-z00x-raw-fw-collection-t3448966
Click to expand...
Click to collapse
Check you have driver >
https://software.intel.com/en-us/android/articles/intel-usb-driver-for-android-devices
When you press vol+ serial is corrected and you only need to flash once in AFT
AFT flash is fastboot mode flash .
Have you checked the video ? highlighted (clicked on ) your serial number, it turns blue ? before flashing
Use the AFT i have in my unbrick thread .
Also , tick erase data in AFT before hitting start :good:
AFT >
http://www.mediafire.com/file/sm76jyyz8t1axmz/AsusFlashToolInstaller_1.0.0.17.rar
Video of AFT settings and flash procedure from 2;17 mins in
https://www.youtube.com/watch?v=PmbRaJijIBs&feature=youtu.be
Note.....
If this above is done correctly then you should be-able to flash it in AFT
Downgrading from M to LP which you succeeded with checks everything re software is OK before flashing , which you succeeded with.
I notice you were worried IF the bootloader was unlocked previously in the other thread and that this maybe affecting the AFT flash .
You said you got this phone off your sister ? Does she know if she unlocked bootloader ?.
source >
https://forum.xda-developers.com/ze...ool-failed-t3574763/post71516049#post71516049
"...........
in fastboot mode, my serial number is looks normal but "bootloader version - unknown"...
i wonder if the phone bootloader have been unlock, so it cannot be flash using AFT. ..........."
Heres , what i suggest might have happened although NOT too sure.
Someone previous bricked the device.
Didnt flash or succeed to restore serial correctly ... Then used other software to create a serial number which did`nt correspond with the imei .
This is the only thing i can think of .
This doesnt explain how downgrade version succeeded though .
timbernot said:
Check you have driver >
https://software.intel.com/en-us/android/articles/intel-usb-driver-for-android-devices
When you press vol+ serial is corrected and you only need to flash once in AFT
AFT flash is fastboot mode flash .
Have you checked the video ? highlighted (clicked on ) your serial number, it turns blue ? before flashing
Use the AFT i have in my unbrick thread .
Also , tick erase data in AFT before hitting start :good:
AFT >
http://www.mediafire.com/file/sm76jyyz8t1axmz/AsusFlashToolInstaller_1.0.0.17.rar
Video of AFT settings and flash procedure from 2;17 mins in
https://www.youtube.com/watch?v=PmbRaJijIBs&feature=youtu.be
Note.....
If this above is done correctly then you should be-able to flash it in AFT
Downgrading from M to LP which you succeeded with checks everything re software is OK before flashing , which you succeeded with.
I notice you were worried IF the bootloader was unlocked previously in the other thread and that this maybe affecting the AFT flash .
You said you got this phone off your sister ? Does she know if she unlocked bootloader ?.
source >
https://forum.xda-developers.com/ze...ool-failed-t3574763/post71516049#post71516049
"...........
in fastboot mode, my serial number is looks normal but "bootloader version - unknown"...
i wonder if the phone bootloader have been unlock, so it cannot be flash using AFT. ..........."
Heres , what i suggest might have happened although NOT too sure.
Someone previous bricked the device.
Didnt flash or succeed to restore serial correctly ... Then used other software to create a serial number which did`nt correspond with the imei .
This is the only thing i can think of .
This doesnt explain how downgrade version succeeded though .
Click to expand...
Click to collapse
Yes, i have watch the video...
and yes, the State is blue circle just like in the video...
the different is that after i click start, it turns yellow for few seconds and afterthat, show red circle with error "Flash image failure (FAILED (wrong image format))"
i will show u the video when i got time to do it...but maybe tommorow, since now i got something to do...
i am not in a hurry after all, and i really thankfull you helping me sharing your knowledge...
i wonder because the the stock bootloader version said unknown...i am guessing, with normal phone everything should have some status or whatever, right?? maybe some number or code...
what is the status with normal phone looked like?? or is it normal for un-mod phone to have bootloader version unknown??
i cannot compare to other phone, because i only got this 1 phone...
can you show me what the normal fastboot mode looked like?? with all other status, so i can get more picture of it
yes, i got this from my sister...and i believe she doesnt know anything like this...she is just pure user type, know what i mean, right...
but i dont know if she ever bring this phone to the service or not, i gonna ask her next time i meet her...she is not in the same house with me...
and she bought this phone brandnew from official store, i believe...
and the serial number detected on AFT is the same as number in the back of the phone, which is "F7AZGF00N937"
and also, as far as i know, this phone never bricked (this bricked mean you cannot enter the OS to use the phone, right? like bootloop or cannot start at all)