Is there Samsung or 3rd party fix for fingerprint scanner for Note 10+? I'm not even using screen protector, and that thing is accurate 50% of the time at best. Half the time it just exceeds 5 attempts and forces me to use password/pin. By far and away, the worst fingerprint scanner I've seen on any fingerprint enabled phones I've owned.
Do you have all the latest software in Samsung Members app and on the phone done? Mine works 10x better then it did on the S10+
When the time you have trouble scanning your finger, log in ur phone with password, then immediately create another set of fingerprint with the same finger. Ur successful rate will increase
oneandroidnut said:
Do you have all the latest software in Samsung Members app and on the phone done? Mine works 10x better then it did on the S10+
Click to expand...
Click to collapse
I don't use, or even have installed Samsung Members app on my phone... What software specifically do you think I need to have up-to-date, in order for fingerprint scanner to work better?
torickray said:
When the time you have trouble scanning your finger, log in ur phone with password, then immediately create another set of fingerprint with the same finger. Ur successful rate will increase
Click to expand...
Click to collapse
Rather than trying workarounds, I'm asking about the actual Samsung official patch/fix, which rumored to have been released for this issue. Articles like this one make me believe it exists and it's only a matter of finding and installing/flashing it.
For starters, the fingerprint scanner works fine since device release, now, the so called ffix is intended to prevent a potential security issue, appearing in some devices when people used silicone screen protectors, and NOT becase the fp scanner was inaccurate or such, and finally, the patch is available when carriers decide to issue it, in my case, the patch became available about 3 or 4 days ago, and it brings along the Nov security patch and some camera improvements
winol said:
For starters, the fingerprint scanner works fine since device release, now, the so called ffix is intended to prevent a potential security issue, appearing in some devices when people used silicone screen protectors, and NOT becase the fp scanner was inaccurate or such, and finally, the patch is available when carriers decide to issue it, in my case, the patch became available about 3 or 4 days ago, and it brings along the Nov security patch and some camera improvements
Click to expand...
Click to collapse
Don't really understand the point/purpose of your comment "the fingerprint scanner works fine since device release" - it clearly doesn't work anywhere near what could be described as "fine" for me, and it should be fairly obvious from my post. That's why this thread was opened in the first place. It may be working fine *for you*, on your specific model of Note 10+ and your specific firmware/kernel/patch level, but what's the point of bringing up what works on your phone? I'm not trying to resolve issues with *your* device in this thread...
You're also making a lot of assumptions in your post, which are incorrect in my case. I'm not using my carrier's device - I'm using device from another country, which has not only different firmware than the one my carrier's Note 10+ has, but also different hardware. My carrier's Note 10+ is Snapdragon version and I'm using Exynos Note 10+. On top of that, my device is rooted, so even if I were using my carrier's phone model and firmware - I would still not get carrier's software updates via OTA because of root. For all of the above reasons, software updates, released by my carrier for their own version of Note 10+ have no connection or relevancy to me.
You are also incorrect in your assertion/assumption what changes fingerprint related November update introduced - it's NOT only for screen protector related security issue fix. Below is relatively full changelog - see item next to last
What's new:
* November security patches (Samsung Android Security Updates)
* Integration of Samsung Cloud and Microsoft OneDrive (Sync Gallery with OneDrive)
* Provides a natural and frictionless mobile to desktop data continuity experience for your pictures through OneDrive integration.
* The performance of Bixby has been improved
* Improved fingerprint recognition algorithm
* The security of your device has been improved
Here is a link to official Samsung changelog, which proves you wrong about the nature of fingerprint update:
https://doc.samsungmobile.com/SM-N975F/AUT/doc.html
The thing is, your device may be malfunctioning or something, because mine works fine since Sept 11, when I bought it, if you use an unbranded device, you just have to wait until the patch is released for your device, that's it, plain and simple, I just was saying that, regarding the fingerprint issue, samsung is seeding a patch that not only adesses the fp scanner, but also some more things, along with the Nov security patch, there is no point in trying to "prove me wrong" as I was by no means trying to convince you of ANYTHING, you will have to wait for the patch, you talked about "rumors", no, there are no rumors, the patch has been issued, unlocked, unbranded devices get updates sometimes later than carrier distributed ones, so, cool off, do not get overly defensive and agressive, you asked about the patch, you got some answers
Simple,
winol said:
The thing is, your device may be malfunctioning or something, because mine works fine since Sept 11, when I bought it, if you use an unbranded device, you just have to wait until the patch is released for your device, that's it, plain and simple, I just was saying that, regarding the fingerprint issue, samsung is seeding a patch that not only adesses the fp scanner, but also some more things, along with the Nov security patch, there is no point in trying to "prove me wrong" as I was by no means trying to convince you of ANYTHING, you will have to wait for the patch, you talked about "rumors", no, there are no rumors, the patch has been issued, unlocked, unbranded devices get updates sometimes later than carrier distributed ones, so, cool off, do not get overly defensive and agressive, you asked about the patch, you got some answers
Simple,
Click to expand...
Click to collapse
Here is a quote from your post: ".. the so called ffix is intended to prevent a potential security issue, appearing in some devices when people used silicone screen protectors, and NOT because the fp scanner was inaccurate or such"- the obnoxious capitalization of "not" and this entire quote is definitely you, arguing and trying to disproof what I said about fingerprint scanner fix being available. I personally consider lack of willingness to admit ones own, obvious mistakes to be one of the most repulsive qualities in a human being, and you seem to have that quality... I strongly disagree with your statement that "there is no point" in proving you wrong: First, that's not what is happening here - you were the one, who disputed my comments first and started an argument with the above quote. The overall tone of your post was not helpful, fairly hostile and condescending. Second, you were wrong as Samsung's official firmware changelog shows. So, what's happening here is not me, trying to prove you wrong, but me, defending my original comments, which contain correct information, against your false, and misleading dispute of them about the nature of fingerprint scanner fix. I corrected you rather calmly, so it seems to me you're the one, getting riled up over your own mistakes and you should be the one to cool off.
You are also incorrect in pretty much everything you said about devices, which you called "unbranded", including your assumption that carrier branded firmware gets released first. That is a horrible mistake to make, and it shows you don't have any understanding of software/firmware development process, and how Samsung <-> carrier relationships work. I don't have to wait for anything because Samsung original firmware updates get released waaaay before carriers release their own branded version with their built-in bloatware. Places like this have firmware for my phone, available for download waaaaaay before you get your carrier's OTA updates.
Now it is clear, you are just trolling here
Thread closed.
No place here for pointless and acerbic arguments.
Related
I recently got the a520f after a few years with the iPhone. I was happy enough but then released there is 2 roms, 1 in alpha and another which is abandoned then noticed the updates from Samsung are sparse at best.
I'm unlocked in UK and stuck on 6.0.1, they "used" to say unlocked got updates first, noticed the way I said "used to" because carriers seem to be releasing 7.0 before unlocked, and while on the point 7.0 at this stage when Oreo will soon be released, even bringing the phone out with 7.0 would have been slow when 7.1 was available.
I am thinking I have made the wrong decision with the a520, Samsung are slow with updates anyway yes but the a520 seems to be at the bottom of Samsungs list of priorities. Last years a510 even has 7 for a while now.
hi !
Yes ,all people here want updates with another android version but i think that the most important thing is to enjoy with this phone :
it's a device with MM6 have enought power for to play game , it have the best super amoled screen ,it have a fabulous battery life ! , a fingerprints and "near" 20 differents sensors ,he have a good modem and hardware for 4G , this MM + sansung adds have all useful functions and parameters ....and the middle economic mode is impressive for the battery life...
The phone is receiving updates slowly cause the phone has owners all around the world, it's probably to make sure that OTA servers are not overloaded. Imagine what would happen if they released it at the same time for the whole world, the servers couldn't deliver acceptable speeds. That's just my guess though.
Nah, Samsung kinda sucks. I mean they couldnt make a proper working fingerprint sensor on stock MM, had to install nougat for the bloody thing to work.
aoyanagi said:
The phone is receiving updates slowly cause the phone has owners all around the world, it's probably to make sure that OTA servers are not overloaded. Imagine what would happen if they released it at the same time for the whole world, the servers couldn't deliver acceptable speeds. That's just my guess though.
Click to expand...
Click to collapse
How does Apple cope then?
That's Samsung decision to release update or not, as user we can wait for it or complaints to Samsung
Sent from my SM-A520F using Tapatalk
It has nothing to do with "the server not able to cope" or anything. There are a few reasons building up to the devices being in literally the bottom of the pile as you put it:
1) Samsung has heavily skinned Android with a lot of added features, which all take a while to port to a new verison.
2) Costs of development, Q/A testing and everything else that needs to be done before the update gets released public (not doing the update obviously means a lot of saved money)
3) Most people don't care about updates or are even annoyed by them and think they are something evil. That's excluding heavy updates to a new version which slow down the phone by a large margin with features you could have lived without (Apple are doing this), those updates really are evil. Due to the lack of updates though, this rarely happens on Android in all fairness.
4) It's a mid range price device
5) Samsung's policy of not wanting to update the phones too much anyway so the user buys a new one
The phone is probably going to be updated to 7.0 within the next month or two. I doubt extremely it will get updated to 8.0.
This is unacceptable for a phone that has come out for 2017, to not got an update of an OS to a version that is released in 2017 just a little over an year later. We should definetly not put up with it and complain to Samsung however, not on XDA.
We should make sure OEM's take note that we want our phones updated to new Android versions fast for at least a few years, just like iOS devices. And on top of complaining, we should vote with our wallets also. That gets the chain moving.
aoyanagi said:
The phone is receiving updates slowly cause the phone has owners all around the world, it's probably to make sure that OTA servers are not overloaded. Imagine what would happen if they released it at the same time for the whole world, the servers couldn't deliver acceptable speeds. That's just my guess though.
Click to expand...
Click to collapse
That is tackled in another way. Your phone randomly receive updates in batch.
Yes you can get an update if you manually go into settings and download updates.
But again it is automatically provided in random batches.
Samsung is late at updates because they have a large number of models.
Not like Iphone that only support 3 models of past I think.
Samsung also needs to provide stable updates which take a lot of testing.
Again it depends on your country and provider when the start rolling updates.
By the way A5 got certified for oreo.
https://www.wi-fi.org/product-finder-results?keywords=A520f
It has Oreo in Russia now
https://forum.xda-developers.com/samsung-a-series-2017/how-to/sm-a520f-oreo-russia-t3779287
https://www.lge.co.kr/lgekor/contents/mobile/swUpgradeDetail.do?swSeq=621
V30 ThinQ performance update progress report from LG
- DTS: X 3D stereo effect function has been added.
- Improved accessibility.
- Improved keyboard performance
- Improved the delay of keyboard input when installing multiple market apps at once.
- Photo display error in some apps since Google's latest security patch has been improved.
- Improved to keep app aspect ratio settings after app updates.
- Improved the phenomenon that fine lines are displayed on some screens when power saving mode is executed.
- Google Security Update has enhanced your phone's security.
________
Yes, I know some LG V30 variants have not received updates in months -- like H930DS and US998.
Yes, I know we probably won't get Pie until middle of 2019.
Just reporting the news from LG.
Thanks for the news.
Sadly for us about the Pie Update.
Looks like G7 is getting Pie as of new years? https://9to5google.com/2018/12/31/lg-g7-thinq-android-pie/
schwinn8 said:
Looks like G7 is getting Pie as of new years? https://9to5google.com/2018/12/31/lg-g7-thinq-android-pie/
Click to expand...
Click to collapse
NO.
Will begin in the first quarter of 2019. Which means it has to BEGIN by the end of March 2019. Even then will be Korean carrier variants first.
Yes, technically January 1 is start of Q1 2019, but there's no way a corporation is rolling out an update on January 1, when most support personnel are off work.
All LG statement says is they will begin rolling out Pie (to Korean carrier variants) SOMETIME during January 1 - March 31, 2019.
When a company says that, always bet towards the end of the time period. 1Q = could be end of March. 1H = usually end of June. Etc. That's how corporations speak in press releases. If they wanted to be more specific, they would have said JANUARY, not Q1.
Agreed, deeper reading (man that article is totally wrong and miseleading!) shows that the upgrade is "planned" for 2019. Not sure where TFA got the incorrect info from, wtf.
I wasn't expecting a rollout today, either... but companies do strange things sometimes.
Anyone else having trouble with whate seems like hardcoded screen-timeout for the lock-screen ?
Even it there is user-interaction (clicking/scrolling thru notifications) it always turns off after a couple of seconds ... frigging annoying
.. .fixed.. my bad.. i had Glimpse installed . . and set the timeout at 10sec for lockscreen to override default always ... even if the lockscreen did not get activated by Glimpse...
Where is smart-stay gone? i guess it was still implemented in Android 7?
Always-On Display randomizes the postion of the content only every time it restarts ... but once it is on it looks like it (notification/watch) stays the same position .. this is not optimal it should change position every few minutes ... no matter what the brightness is set
>> update: actually it moves 1px to the side every other minute or so (put some stick-it-notes on the screen then wait long enough) ...not sure if it moves back-and-forth .. if you have a full battery there are still a lot of white px which might get overused
Also i dont like the way fingerprint-unlock works: you dont even have to physically press the button FIRST .. often it gets your fingerprint while handling the device and then unlocks the device ... on the V10 you always have to press the button first .. THEN it scanned the finger and on hit it unlocked ...
lots of BS if you ask me .. dunno if google or lg is to blamme ...
HadschiH said:
Also i dont like the way fingerprint-unlock works: you dont even have to physically press the button FIRST .. often it gets your fingerprint while handling the device and then unlocks the device ... on the V10 you always have to press the button first .. THEN it scanned the finger and on hit it unlocked ...
lots of BS if you ask me .. dunno if google or lg is to blamme ...
Click to expand...
Click to collapse
It's good that just touching the sensor unlocks the phone just like it is on almost all phones nowadays. The trade off is worth it.
there is always a tradeoff between Convenience and Security .. i'd prefer to have physically PRESS the button first .. not just getting near it ...
but it helps that volume-buttons are now on the sides instead of around the FP/Button
*_*
schwinn8 said:
Agreed, deeper reading (man that article is totally wrong and misleading!) shows that the upgrade is "planned" for 2019. Not sure where TFA got the incorrect info from, wtf.
I wasn't expecting a rollout today, either... but companies do strange things sometimes.
Click to expand...
Click to collapse
Yeah, the writer is either totally ignorant of corporate PR speak ("Q1" never means the beginning of the quarter, especially the first day) or he willfully misinterpreted for click-bait. When Microsoft would say "H1" (first half) of next year, it was always the last week in June. They would never say "June, but practically July" -- they would say H1 on purpose, because technically it could be January of 20xx (so it wouldn't sound so far away). But it never was.
sadly i think i will sell my v30 and buy a new mi8. LG is just **** with updates. since april when i bought my v30, i got only 2 or 3 security updates besides the oreo update. and now only the g7, and only in korea, will see android 9 somewhere in q1, as for the rest of the handsets, god knows if and when. unacceptable totally unacceptable, mi8 has already android 9 and a few other updates, 2 or 3.lg could learn something from xiaomi.
The only i want on pie is the nav gesture
France is getting a new update with May security patch and a higher changelist number (16124683)
Do you know what's new? Or is it just improvements and security update!
https://www.sammobile.com/samsung/galaxy-tab-s4/firmware/SM-T835/XEF/download/T835XXU3BSF4/276903/
Edit:
The latest update is T835UBS3BSG1 with July Security Patch Update
This is [email protected]
In Oz I have a generic Tab S4 and the last security update was December 2018... This is supposed to be updated by Samsung with NO carrier to delay the update...
Seriously, WTF!!! No Pie for me just an old Oreo...
I thought Treble was supposed to stop this stuff from happening...
Why not just flash a PIE Rom? I use all sorts of different Firmware versions to keep me updated xd
ultramag69 said:
This is [email protected]
In Oz I have a generic Tab S4 and the last security update was December 2018... This is supposed to be updated by Samsung with NO carrier to delay the update...
Seriously, WTF!!! No Pie for me just an old Oreo...
I thought Treble was supposed to stop this stuff from happening...
Click to expand...
Click to collapse
Yeah, and yet the Telstra model was updated last month.
I contacted Samsung, same song and dance about "don't know when your device will be updated"...
I thought it was google policy that the current devices were to be updated with security updates ASAP. My security policy is dated December 2018.
Considering this device is out there as a business device this is a major lapse in security as the vulnerabilities haven't been patched on what could, essentially be, a business device. Even if it's not being used by a business, I tend to use this device as a laptop replacement... A lot of personal data can be stored on here and not as secure as my phone...
Considering Samsung is a major player in the smartphone industry, this lapse is unforgivable, my S8 has just been updated to June security update and I don't have half the sensitive stuff I store on my tablet...
Shame on Samsung....
ultramag69 said:
I contacted Samsung, same song and dance about "don't know when your device will be updated"...
I thought it was google policy that the current devices were to be updated with security updates ASAP. My security policy is dated December 2018.
Considering this device is out there as a business device this is a major lapse in security as the vulnerabilities haven't been patched on what could, essentially be, a business device. Even if it's not being used by a business, I tend to use this device as a laptop replacement... A lot of personal data can be stored on here and not as secure as my phone...
Considering Samsung is a major player in the smartphone industry, this lapse is unforgivable, my S8 has just been updated to June security update and I don't have half the sensitive stuff I store on my tablet...
Shame on Samsung....
Click to expand...
Click to collapse
If you want to update your tablet, first of all backup all the data in your tablet and then follow this guide to update it with the most up-to-date firmware:
https://forum.xda-developers.com/showpost.php?p=79317687&postcount=3
Samsung pushed a new update to many countries (T835UBS3BSG1) with July Security Patch Update
I am going to download it soon to see if they fixed the UI glitches in the previous update pushed to France XEF
You can check Samsung's official firmware update list, but they don't provide any new information. As you can see, Samsung only provide two types of updates - security and patch fixes and major UI changes. http://doc.samsungmobile.com/SM-T835/XEF/doc.html
ilabstudios said:
You can check Samsung's official firmware update list, but they don't provide any new information. As you can see, Samsung only provide two types of updates - security and patch fixes and major UI changes. http://doc.samsungmobile.com/SM-T835/XEF/doc.html
Click to expand...
Click to collapse
The SF4 update have many UI scaling issues, especially in the quick settings toggles (missing first row, missing auto brightness slider in landscape mode), I am flashing the new update (SG1) now via Odin and report back
For example
Dirty flashed the update (using Home CSC) without wiping anything
After reboot I got Samsung Experience Services force stop, updated it from Google Play Store and it is working fine now
Auto brightness slider is now showing properly in landscape, no missing toggles, July Security Patch Update
This is what I found now
They just pushed the Australian update about a week ago, it's now on the May security patch...
At least that's better than the 6 month old security patch they gave before but for a premium flagship this is still unacceptable...
People here know how to use ODIN and flash firmware but for the everyday consumer this is something over their heads...
I know that people will argue that this is an easy fix by coming here or doing a google search but seriously, think back to the 1st time you flashed your device. It as a scary thing knowing (or being blissfully unaware) that you could destroy your shiny new toy. Not to mention the amount of people who know how to use their phone but have NO idea how to do anything on the PC other than browse facebook and send emails...
When we buy our devices we buy the security that the OEM will push out updates to protect our lovely devices and when I pay out a small fortune I sorta expect that this will be the case. Especially when it is retailed as a business device.
Security is all...
You buy a cheap $100 tablet from some Chinese company no-one has never heard of you don't expect much more than the device starts up and works...
You buy from a well established company that has a HUGE presence in the market you are buying the security of having the best and latest.
For some markets this is not happening and that is disgraceful...
Rant over....
ultramag69 said:
They just pushed the Australian update about a week ago, it's now on the May security patch...
At least that's better than the 6 month old security patch they gave before but for a premium flagship this is still unacceptable...
People here know how to use ODIN and flash firmware but for the everyday consumer this is something over their heads...
I know that people will argue that this is an easy fix by coming here or doing a google search but seriously, think back to the 1st time you flashed your device. It as a scary thing knowing (or being blissfully unaware) that you could destroy your shiny new toy. Not to mention the amount of people who know how to use their phone but have NO idea how to do anything on the PC other than browse facebook and send emails...
When we buy our devices we buy the security that the OEM will push out updates to protect our lovely devices and when I pay out a small fortune I sorta expect that this will be the case. Especially when it is retailed as a business device.
Security is all...
You buy a cheap $100 tablet from some Chinese company no-one has never heard of you don't expect much more than the device starts up and works...
You buy from a well established company that has a HUGE presence in the market you are buying the security of having the best and latest.
For some markets this is not happening and that is disgraceful...
Rant over....
Click to expand...
Click to collapse
Totally agree, it is silly that Samsung pushing only quarterly security patch updates for their tablets
I have a question about these updates.
My last tablet was the Note 12.2. At that time it was awful if the tablet updated, it broke root and you couldn't get it back. So I'm paranoid about letting anything update. However I let that one sit since 2015 because it crashed I didn't have backup and wanted to someday recover newborn baby hospital pics and first Christmas pics. I've been without a tablet since.
I Get here to research the S4, the last with headphone jack tablet and it seems like you have to update to root. Is this right? I also swear I read that pie breaks a couple of programs on the s4, but I can't find the thread now.
Can someone clue me in since I appear to have fallen off the SOTA curve. Thank you for your help.
Hi all, today I got latest update with November security update. A nice feature has been added: smart view now allows resizing to destination screen ratio.
Did you find anything else?
Inviato dal mio SM-T830 utilizzando Tapatalk
What are the limitations of pie over Oreo? Is there a reason not to update?
Just recieved the Update in Germany. All data was deleted!
So Backup your data before installing.
I received the update a few days ago, and since then my tablet doesn't want to fast charge. Anybody has a similar problem?
Not here. I'm on Android 9 (pie) with Nov. 1 security update. I didn't notice any issues. First time I have ever seen Samsung get out a timely security update, it was only a couple of weeks after my Pixel (which is on Android 10).
NOTE: Either it has been a f***ing big time coincidence, or it was triggered on Samsung servers somehow (?) by trying to download the firmware to my notebook using SAMFIRM (it was identified, R805FXXU1ESI1, but failed to download), or Samsung reacted real quick to this post, but anyway in a matter of hours after posting this I'm getting the September update through the official channel (Galaxy Wearable app). The updates below were posted before this very note. Just installed. Loving the new look and all features and corrections I mentioned are there! At the time of this writing the online documentation (https://doc.samsungmobile.com/SM-R805F/ZTA/doc.html) still points to the February update (R805FXXU1DSB3, posted in May). EDIT: the update introduced a known bug, one that makes the watch disconnect while updating bundled apps and the update stalls. I guess this may be why Samsung was holding back the updates. OMG. A patch that solves a problem but introduces another. Like Microsoft with "Windwoes" 10.
UPDATE: now it doesn't even serve as a watch. It entered Daylight Savings Time, which has been abolished in the country, and the time settings option is grayed out. Well done, "Sam-Jong"!
UPDATE 2: it looks like there are builds for all regions up to September, but Sam-Jong is lazy enough not to publish them. Just change the region code (ZTA) in the link below and check it.
http://fota-cloud-dn.ospserver.net/firmware/ZTA/SM-R805F/version.test.xml
UPDATE 3: there is even an October update for region TGY:
http://fota-cloud-dn.ospserver.net/firmware/TGY/SM-R805F/version.test.xml
Samsung is holding off these releases for some obscure reason. One of them could be sabotaging Galaxy Watch to favor the Active lineup, like they did to the Note 9 to favor the Note 10.
***
I have an expensive Galaxy Watch LTE, a high-end product, bought at Claro/Brazil this week, national/legal, model SM-R805F.
I've read that it received an update that allows it to monitor outdoor swim training (at the sea), so I bought the model.
The problem is that, even after the firmware update, it does not offer this function, nor several others that have been announced. The lag in step count in walks goes uncorrected.
I did some research and found out that this same model (SM-R805F) received an update abroad in May, which is already outdated, but here there's no update since February, even more outdated.
What's the reason behind this disrespect towards Brazil, and especially towards the LTE variant, top of the line? The BT variant (model SM-R800, without LTE) was updated here in September. So LTE here is at least 7 months behind BT.
LTE for me is a requirement.
Here follows Samsung's own update documentation.
Germany (DBT Region, carrier-free):
https://doc.samsungmobile.com/SM-R805F/DBT/doc.html (May firmware)
Brazil (ZTA [Claro] and ZVV [Vivo]):
https://doc.samsungmobile.com/SM-R805F/ZTA/doc.html (February firmware)
https://doc.samsungmobile.com/SM-R805F/ZVV/doc.html (February firmware)
The ZTO region (Brazil, carrie-free) does not exist for this model, the following page does not exist:
https://doc.samsungmobile.com/SM-R805F/ZTO/doc.html
although the model is reported on sale by the Samsung Brazil page. It never existed, was never available for sale. Samsung says on its page that it is available in its own stores, but that has not left the papers. I went to several stores and the answer is always the same: "only available at the carriers".
The ZTO region only exists for the BT variant:
https://doc.samsungmobile.com/SM-R800/ZTO/doc.html (September firmware).
I've tried all the way to contact Samsung, chat, Samsung Members app and etc, I tried the number 0800-942-9060, a number that a store dealer gave me, but when I call during office hours a recorded voice informs you that at the moment they cannot answer, and at other times it informs you to call during office hours. A real booby trap.
All the answers I received by the other means were "we can do nothing". They don't even give a justification for what is happening.
I have a laptop, a TV, wired and wireless chargers, a dock, a tablet and a Note, all recent, all Samsung tops, but apparently the king has laid in splendid cradle and thinks he can abandon the user that bets in the company's products.
I am responsible for IT in a growing business, I recently recommended buying more than a dozen Samsung Expert X30 laptops for employees, but I am reviewing this recommendation.
As I said in the note topping the post, the watch finally got a firmware update. But it introduced a known bug, one that makes the watch disconnect while updating bundled apps and the update stalls. I guess this may be why Samsung was holding back the updates. OMG. A patch that solves a problem but introduces another. Like Microsoft with "Windwoes" 10.
Whammamoosha said:
As I said in the note topping the post, the watch finally got a firmware update. But it introduced a known bug, one that makes the watch disconnect while updating bundled apps and the update stalls. I guess this may be why Samsung was holding back the updates. OMG. A patch that solves a problem but introduces another. Like Microsoft with "Windwoes" 10.
Click to expand...
Click to collapse
I'm facing the same problem!
Whammamoosha said:
As I said in the note topping the post, the watch finally got a firmware update. But it introduced a known bug, one that makes the watch disconnect while updating bundled apps and the update stalls. I guess this may be why Samsung was holding back the updates. OMG. A patch that solves a problem but introduces another. Like Microsoft with "Windwoes" 10.
Click to expand...
Click to collapse
I guess I'm one of the lucky ones, Northeastern USA, Verizon 4G, watch (LTE) is SM-805U. Tizen 4.0.0.4, no issue, runs like a top....
Sent from my SM-N976V using Tapatalk
lcvleo said:
I'm facing the same problem!
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Click to collapse
So do I.
Did any of you report the problem to Samsung? If yes, what is the best channel? Samsung Members?
KruseLudsMobile said:
I guess I'm one of the lucky ones, Northeastern USA, Verizon 4G, watch (LTE) is SM-805U. Tizen 4.0.0.4, no issue, runs like a top....
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The problem is localized. Brazil this time. It surfaced on other countries previously and was corrected.
But it seems Samsung didn't resist keeping its bad reputation with this watch and included the bug on the September update released this early November (2 months late). Gosh.
It's been 20 days since the cursed update and still no word from Samsung other than covering up for all the holes I depicted in this post.
A device that can't update its most meaningful app is something between lameness and insult.
Whammamoosha said:
It's been 20 days since the cursed update and still no word from Samsung other than covering up for all the holes I depicted in this post.
A device that can't update its most meaningful app is something between lameness and insult.
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welcome to the club. except on my 805w, the app update issue has been going on since june or july's update or something.
also posting and expecting any resolution on xda will not yeild any support on the issue. samsung members and forums would be the most productive way of going about this.
Mine hasnt even pulled the update from earlier in the year. I always said I would never buy Samsung again.
Whammamoosha said:
It's been 20 days since the cursed update and still no word from Samsung other than covering up for all the holes I depicted in this post.
A device that can't update its most meaningful app is something between lameness and insult.
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Raise a problem via Samsung members, with logs/ screenshot.
As far as I know, Gear side is still working on Tizen 3/4 on R8x5, so it maybe a problem from localization.
---------- Post added at 07:37 AM ---------- Previous post was at 07:25 AM ----------
Whammamoosha said:
It's been 20 days since the cursed update and still no word from Samsung other than covering up for all the holes I depicted in this post.
A device that can't update its most meaningful app is something between lameness and insult.
Click to expand...
Click to collapse
Raise a problem via Samsung members, with logs/ screenshot.
As far as I know, Gear side is still working on Tizen 3/4 on R8x5, so it maybe a problem from localization.
tinhduong said:
Raise a problem via Samsung members, with logs/ screenshot.
As far as I know, Gear side is still working on Tizen 3/4 on R8x5, so it maybe a problem from localization.
---------- Post added at 07:37 AM ---------- Previous post was at 07:25 AM ----------
Raise a problem via Samsung members, with logs/ screenshot.
As far as I know, Gear side is still working on Tizen 3/4 on R8x5, so it maybe a problem from localization.
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Thanks for trying to help, but I've already raised the whole problem via Samsung Members, XDA, Reddit, the whole lot.
Since it's a long-dwelling, well-known and widespread bug, with thousand of complaints worldwide since it started appearing (and being corrected region-wise/variant-wise for a few random regions/variants), I wasn't supposed to *need* to report anything.
But in this post I reported the DNA of the bug *and* of the lack of support for the LTE variant, and also denounced an evident, just-in-time cover-up by Samsung for the latter.
So there's a plethora of detail here *and* from thousands of baffled users, so what's the point in posting pictures/logs? Had Samsung just picked a SM-R805FZSAZTA unit (in my case), upgraded the OS, factory reset it and tried to update the apps, and *fail* at that, it would have a *live* case to work on, with much more detail than a user could ever provide.
BTW Samsung's standard procedure through Samsung Members in publicly well-known cases is more psychological than technical: ask for pictures and logs to make the user believe the matter is being dealt with when it's actually just buying time. Samsung Members in most cases is *useless*. But Samsung just can't say "Sorry, it's a well-know problem, but due to the lack of standardization and centralization in dealing with our products' issues we're lost and haven't done much since the problem appeared. Some random, lucky regions/variants of the product have been contemplated with a solution, but because it's a mess here we've just introduced the bug again, this time in your region/variant, and it will take some awful time until your product's region/variant catches up".
Some issues can only be resolved when a few big heads roll.
Android 10 was released on September, Xiaomi said that they will update Mix 3 on October, But looking at the situation it's started getting ridiculous, we're now at the end of February which is 5 month over the schedule and we have got nothing. I don't care if Android 10 is not different from 9, I paid for a flagship and I should get a flagship service, not to mention this is also applies for the Android security patch which is pretty old and last updated on October. Also the forgotten 5G variant which still running on MIUI 10. Is this is a joke? really?? if anyone knows who to contact from the company so we can gather and make a demand on extending our device support since we didn't get anything for a long time.
Xiaomi was a good company I don't know what's happening to it.
Xiaomi release about 37 phones every couple of weeks.
They can't support all of them. They've now scrapped the Mix line completely and it seems they've given up on the users.
My next phone probably won't be a Xiaomi device.
China has received Android 10 on the mix 3 a few weeks ago, only a matter of time before we get it, the virus must be the cause of the delay
phorenzik said:
Xiaomi release about 37 phones every couple of weeks.
They can't support all of them. They've now scrapped the Mix line completely and it seems they've given up on the users.
My next phone probably won't be a Xiaomi device.
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Yes it seems so, I'm giving them a chance and if nothing comes I'm leaving too.
CriGiu said:
China has received Android 10 on the mix 3 a few weeks ago, only a matter of time before we get it, the virus must be the cause of the delay
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No, the virus is just an excuse, this is software development they can work remotely.
There's so many bugs, at least in my experience. Ghost notifications, broken app switcher sometimes, glitchy gallery, disappearing lock screen notifications, the ads in the cleaner app, and so on.
It's so disappointing, all of this on a seemingly orphaned flagship.
Disappearing lock screen notifications is "feature" according to them, kinda make sense but everybody, including me, is used to other way. Ads in Xiaomi app is also a feature, but this one you can change at least, you can do that by going into that apps settings and then find "recommendations" and turn that off..
RubbaBand said:
Yes it seems so, I'm giving them a chance and if nothing comes I'm leaving too.
No, the virus is just an excuse, this is software development they can work remotely.
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They may not be able to, it is entirely possible that the company does not allow IP (IE, the code) to be taken off site, or worked on remotely, and depending where the employees are, they may not have access to internet that is reliable and speedy enough to be conducive to remote development. Plus if some of the European news sources are to be believed, the true scale of 2019-nCoV may be 10x higher than what China is actually sharing with the world.
Your chances of getting anything by demanding it unless you are going to try to file a suit in China (good luck) are almost zero. I agree this device is not being treated as a flagship by Xiaomi, the Redmi and Pocophone devices that sold much better got much faster updates, which is not cool. It's also been the case for a while now that the global users are second fiddle to China ROM users.
Basically there's nothing any of us can do, except wait, unless you want to try to develop your own rom, which given what I've personally run into is anything but easy for this device. I was barely able to get Android 10 booting, and lots of things were broken.
Pocophones and Redmis has much higher development in India. Even if the devs in China were affected by CoVid, and halts development, for example the Poco or Pocophone's software dev could still be running in full course. Most of the releases are Indian-first, you just need to change region to India and you'll get the update. For the Mix 3, if they're solely based in China, it'll be affected by the outbreak, release will stagger for more months but you'd still get the update nonetheless, albeit not on the time you expect it would be.
Unless not getting an Android 10 upgrade makes your phone unusable, I don't see the reason why people whine on these types of things. I mean, get a Pixel if you want to experience the latest bugs from Android.
^^ I agree, and also people should have in mind that software for Mix line does not come with all the bugs, that come to Redmi and other phones, so yes, they might get update faster, but see how many users of those phones are complaing about bugs and searching for fixes, as far I could see there are not bugs on this phone. But update is released today, at least some users are reporting that, so we will see if hos it goes, maybe I'm wrong..
Update has been released today, based on Android 10.
Doesn't Google mandate that phones should be supported for 2 or 3 years?
No, this is not AndroidOne program
I'm confused... We do have Android 10. Global has had it for a while.
No update for the 5g.
Shame on you Xiaomi.
This is my last Xiaomi.
I've had Android 10 since 2019 on my Mi Mix 3.