Fingerprint button doesn't work (sometimes) - LG G7 ThinQ Questions & Answers

Recently or after latest update, the fingerprint button sometimes not working. Has anyone has the same problem?
Every 10 fingerprint checks, 2 not working...
In safe mode, still the same problem...
Any help, any advise? How to be sure it is hardware or software issue?
LG G7 UK (not branded)
Android 9
V20d-EUR-XX

mine too.

Maybe try re-setting up your fingerprints

Try going into safe mode and see if you experience the issue.
1. push/hold the power button, when the menu pops up, hold the power off icon on the screen until it asks you to reboot into safe mode.
2. reboot into safe mode.
3. test your fingerprint, if it works fine, you need to find the app that is causing it.
Continue uninstalling apps you do not need until your fingerprint scanner works.
The Xfinity streamming app caused my issues. I was experiencing finger print device dirty, or no responsiveness, etc.. after removing the app that caused it, it functions as new.

Related

Nexus 7 rotation stuck

Hi all, my Nexus has an issue with the rotation of the screen. I've done some googling and downloaded the check my android app. The sensors missing are 1, 3 and 5. I have tried the following:
1. Factory reset the device
2. Attempted the pressure press on the 'n' and 's'
3. Opened the tablet and tried the tape and cardboard fix
4. Reseated the cable that I understand controls the orientation
I've done extensive research on the problem but no luck.
None of these options worked. I have contacted Asus but I'm pretty sure my warranty is up. How can I fix this please?
Hi,
Temporary solution for me: reboot in safe mode and test if orientation sensor works. If it does, reboot again in normal mode and you'll be fine ... But only for some time, as in a day or two rotation failed again.
To boot into safe mode, long press power button until power off message appears on screen, then long press button on screen until boot to safe mode button appears.
Hope it helps!
My n7 does that as well,
Truthfully All I do to fix it is (yes restart but that is annoying), just rotate it to where you want it, and give it a firm, but soft tap along the side of the device.
I found it wakes up the sensors and allows them to operate again
Hope this helps
Hi. It's a fairly common issue with our Nexus7.
My rotation sometimes get stuck also, so i installed an app called "Adaptive Rotation Lock" and problem solved.
So I've tried the safe mode, no good. I also tried the soft tap, no good. Even using adaptive rotation lock does not work. I'm thinking this is a hardware issue. l will have to call ASUS as the email support was complete ****. Thanks for the help all the same.
Assuming you do not have the rotation lock setting enabled I think I have a solution for you.
I had this same issue and I literally tried for 3 months trying to fix it. I finally found some obscure website with a fix. It involved opening up your tablet and basically "securing" one of the cables. After I did that I have not had a rotation problem anymore.
http://blog.daum.net/enue81/2
I seen that in my travels and tried to implement the same fixes, as it is in Chinese or something similar I tried to interpret what he did.
I used black electrical tape to secure the cable ends, then used a similar tape to secure the cable down, unfortunately that didn't work but there's every chance I did it wrong.
Can you please explain what you used?
I've also tried following these two youtube videos:
I didn't use anything. I just basically "pushed" the cables in more even though they did not appear to be loose or anything. It definitely did the trick. YMMV though.

Home button issues

Has anyone else had the home button stop working? It has happened to me twice and a reboot restores it. I'm running the stock US Unlocked but rooted RUU.
Sent from my HTC 10 using Tapatalk
fmedrano1977 said:
Has anyone else had the home button stop working? It has happened to me twice and a reboot restores it. I'm running the stock US Unlocked but rooted RUU.
Sent from my HTC 10 using Tapatalk
Click to expand...
Click to collapse
I've got the same problem. It worked after a reboot when I first got the phone. I put it in extreme power saver mode the next night and when I went back to standard mode my home button wouldn't work. I'm running everything stock, I'm on T-Mobile, I've tried updates, reboots, and a factory reset. Nothing has worked. I read a thread about an older HTC phone that said clearing the cache on HTC Sense worked for them but that didn't help for me either.
fmedrano1977 said:
Has anyone else had the home button stop working? It has happened to me twice and a reboot restores it. I'm running the stock US Unlocked but rooted RUU.
Sent from my HTC 10 using Tapatalk
Click to expand...
Click to collapse
Best thing to do is to send it back for service. In my country (Belgium) HTC has great service. The sooner the better!
I've figured it out. How to fix the finger scanner /home button.
Start in your settings.
Then to apps. In apps hit the soft key in the top right corner of the screen. A new window will open up. Tap "show settings" this will show finger scanner app. Scroll down and tap on that app. Now tap "force stop". After this back out to home screen and restart your phone.
This should fix the problem. I had the same issues with my HTC 10. The scanner/home pad not working at all and no longer showing up in the "settings". I tried calling HTC customer care and did a hard reset..... 4x plus did a complete wipe and recovery. But that wouldn't fix the issue as well. So the other day I followed the top description. Now it works with no glitches.
Hope this helps you out.
Aftermk said:
I've figured it out. How to fix the finger scanner /home button.
Start in your settings.
Then to apps. In apps hit the soft key in the top right corner of the screen. A new window will open up. Tap "show settings" this will show finger scanner app. Scroll down and tap on that app. Now tap "force stop". After this back out to home screen and restart your phone.
This should fix the problem. I had the same issues with my HTC 10. The scanner/home pad not working at all and no longer showing up in the "settings". I tried calling HTC customer care and did a hard reset..... 4x plus did a complete wipe and recovery. But that wouldn't fix the issue as well. So the other day I followed the top description. Now it works with no glitches.
Hope this helps you out.
Click to expand...
Click to collapse
Thank you so much, worked like a charm!
Edit: WORKED like a charm for boot up and a few minutes, but then stopped again. I assume I have a software interference issue...
Help
I also have this problem now both my home and finger sensor stopped working. I did a factory reset it worked for a bit and it stop working again. Please help.
Hi,
Similar thing happen to me but instead of the finger print my back button and recent app button stop working. The problem starts after i turn on the extreme power server and turn back off. I have tried hard reset and it will only work for few hours and then the same issue comes up. But i have notice if i open google maps both buttons work. I have not rooted the phone. Dose anyone knows how to fix this issue?.
OS : 6.0.1
Build: 1.95.401.4
Did you try to rescan your fingerprint from different positions. And another thing when used to fingerprint. Do you use smartlock setting? I mean maybe it detects you are in a trusted area and you do not even need to unlock it with fingerprint? Then it just shows the lockscreen when you tap it.
Greetings,
Same issue
asankamadushan said:
Hi,
Similar thing happen to me but instead of the finger print my back button and recent app button stop working. The problem starts after i turn on the extreme power server and turn back off. I have tried hard reset and it will only work for few hours and then the same issue comes up. But i have notice if i open google maps both buttons work. I have not rooted the phone. Dose anyone knows how to fix this issue?.
OS : 6.0.1
Build: 1.95.401.4
Click to expand...
Click to collapse
I have this issue as well - and when I open google maps it works fine from there... Possible that it works from other apps but at other times they are really unresponsive. Did you ever fix your problem?
UPDATE - I just turned extreme power saver mode on then off and it seems to have fixed the issue for the moment...
OMG works!
Aftermk said:
I've figured it out. How to fix the finger scanner /home button.
Start in your settings.
Then to apps. In apps hit the soft key in the top right corner of the screen. A new window will open up. Tap "show settings" this will show finger scanner app. Scroll down and tap on that app. Now tap "force stop". After this back out to home screen and restart your phone.
This should fix the problem. I had the same issues with my HTC 10. The scanner/home pad not working at all and no longer showing up in the "settings". I tried calling HTC customer care and did a hard reset..... 4x plus did a complete wipe and recovery. But that wouldn't fix the issue as well. So the other day I followed the top description. Now it works with no glitches.
Hope this helps you out.
Click to expand...
Click to collapse
can't thank you enough you just saved my day! I even registered on this forum just to thank you!

Problems after Nougat update-Samsung Galaxy A5 2017

Hi,
I have been noticing some problems in my Galaxy a5 2017 after updating to nougat (India).
1) the battery seems to be dropping much faster
2) screen does not go blank during calls. That is the proximity sensor should blank the screen when the phone is lifted to the ear and come on again once its taken off. But that does not happen at times and I have to restart the phone after which the problem goes away for sometime and reappears again. I have installed Smart Screen On/Off (from Luutinhit), Home touch and Volume on my phone.
I have installed Smart Screen On/Off so that I do not have to keep pressing the hardware power key all the time to lock the phone.
Home Touch is installed as I do not want to press the hardware home key all the time I want to go to the home screen.
Volume is installed to avoid pressing the volume hardware button all the time I wish to change the volume for each app.
Is anyone facing the above issues?? Also are the above installed apps responsible for the erratic proximity sensor behaviour??
If anyone could suggest alternate good apps that work well with finger print sensor I would be grateful.
Thanks,

Touchscreen becomes unresponsive after proximity sensor turns off screen during call

TD;DR - my touchscreen stops working whenever I get a phone call.
I'm experiencing a problem with the touchscreen. When I answer a call and the proximity sensor is activated, the touchscreen stops responding. It continues to be unresponsive even after I move the phone away from my head or end the call. I've mapped the power button "end call" or I can't hang-up )
Sometimes I can press the power button twice (sleep/wake) to restore functionality but on some rare occasions I cannot get the touchscreen to work again without rebooting.
This did not happen when the device was new (running Nougat). When I first encountered it I though it might be due to custom roms so I did a full reset to factory RUU (Oreo I think). This too had the issue. I'm currently running Fagyi's LOS 16.
When the touchscreen is working it works flawlessly. When it stops it mostly doesn't work at all - but double-tap to wake will still wake the device - it just doesn't respond to any touch input.
There's a really easy way I found to force the problem. Here are the steps:
1. With my phone sitting on my desk I call my phone.
2. When the phone rings confirm the touchscreen works.
3. Place my hand over the top area of the phone to activate the proximity sensor.
4. Move my hand away so the screen comes back on.
5. The touchscreen is now dead until I either press power-button twice or, in extreme cases, reboot.
I've watched logcat as this is happening and I could not find anything interesting that seemed related.
Any suggestions are greatly appreciated.

Screen dead from software bug?

Hi
I got the xt-1710-09 and recently installed the android 9 upgrade which never was officially released for this version.
everything works fine except every few weeks something crashes which results in the screen always staying off. I first considered it a hardware fault since the contacts to the screen aren't that good any more which results in gfx glitches when applying slight pressure to the screen.
Now I realized when booting into TWRP via ADB the screen goes on again and the phone works for a few weeks.
does anybody have an idea what could be the cause?
I suspect the code of the fingerprint sensor. since this code already crashed earlier which resulted in the fingerprint gestures not working any more until reboot.
when the screen is dead everything works fine except well the screen and touch control. which mean the phone is almost unusable except via "ok google" speech control.
using the fingerprint the phone vibrates approval. (not the wrong fingerprint vibration)
but regardless of pressing power button or fingerprint sensor, the screen just stays black.
i believe I rebooted the phone several times via letting run the battery down or pressing the power button for a long time. this did not help. only booting into TWRP always (temporarly) solves the issue.
the phone is unlocked, rooted and twrp installed.
thanx

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