Develop Bugs

[Q] Stock Galaxy Nexus Bricked

Mr gf has a stock galaxy nexus. She got it less than 2 months ago. Today, she grabbed it from her bag, and it was off. She turned it on, it started to boot, then shut down. Now it won't respond. It doesn't turn on at all. We tried connecting it to a charger (wall charger and car charger) - no response. We tried connecting it via usb to her laptop - no response.
She took it to verizon and they took out the battery, mentioned the sensor should be red if it had water damage then said it has water damage (even though it was still white), entered into the notes on her account that it had water damage after contradicting themselves, and told her the only way to get a new phone is to pay full price for one.
I've been reading through posts, and it looks like other bricked phones have been flashed. She doesn't even know the first thing about doing anything like that. It's a stock phone. The only thing I can think of is she downloaded some maliscious app, but I wouldn't think it'd brick the phone. Anyone experience this or know what to do aside from contact her credit card company?

Sounds like you had an incompetent CS rep at Verizon. Call and ***** or go back in. If it really doesn't have water damage then it isn't her fault, and you should be getting a replacement.

martonikaj said:
Sounds like you had an incompetent CS rep at Verizon. Call and ***** or go back in. If it really doesn't have water damage then it isn't her fault, and you should be getting a replacement.
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^^^^
This. U have proof the phone doesn't have water damage so ask to speak to a manager.
Sent from my Galaxy Nexus using xda premium

Try with another battery...
If you can find someone else with a GNex.
It may just be that your USB port is broken and won't charge the dead battery?
But agreed...go in ASAP and be like "Dude would NOT listen to me. I'm aware that my account is flagged for having a water damaged phone. But look; there is clearly no water damage. And you can check as hard as you want. I did NOT tamper with the sticker or anything of that manner."
(Also make sure BOTH indicators are white...the one on the phone AND the battery)

Thanks. We'll see what they say. She tried calling in to customer service last night, and they told her she can use her insurance (pay $100) and get a replacement in TWO WEEKS, since they're out of stock.

does the verizon gnex actually have a water damage sticker on the battery? mine (gsm) doesnt. so if it should be there make shure it is there

cyanoviper said:
does the verizon gnex actually have a water damage sticker on the battery? mine (gsm) doesnt. so if it should be there make shure it is there
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i just pulled my battery and there's 2 spots. one on the battery and one right next to the battery pins. (its a vzw nexus)

Help Note 2 suspected sds

Hi there, I am writing my help thread here as i do not know what to do , Around 1 month ago my galaxy note 2 GT-N7100 stopped working overnight, I left it to charge one night and the next morning it was stuck on the first boot screen with the model name in white writing on it. Only download mode is accessible not recovery mode. On browsing through forums I found that most people were saying it was the "sds bug" and the only way to fix it was to send it to a repair centre to get fixed , no problem it was still in warranty. So I sent it to the website posted in those threads for free samsung repairs hoping it would get fixed under warranty. A couple of days later I received a phone call saying that the phone was liquid damaged and so could not be repaired under warranty. They sent the phone back to me so i took it to a water damage specialist in town. He opened the phone up in front of me and showed me the water damage indicator, the indicator is completely white without even a hint of pink/red. So i phoned samsung with this information and they arranged to pick it up and take it to a repair centre of theirs. I have received another letter and the phone back today saying that the phone has come into contact with liquid causing "severe ingress and contamination internally" and that "The extent of this damage means that the cost of repair will exceed the cost of the handset" So i promptly took the phone to another water damage repair specialist in town who again confirmed that the phone had not experienced any liquid damage and that the sticker was white. I had not experienced any problem at all with the phone before it died on me and it seems to show all the symptoms of the sds bug, So my question is what do I do from here? Is samsung lying to avoid repairs?
Thanks in advance

Never heard of a case on xda where they denied repairing in sds case.
Try in sds forum.
Sent from my GT-N7100

Water damage specialist? Never heard of
Sent from my GT-N7100 using xda premium

Ask them for proof that it was water damage. They will gave to give you proof. And since you got it checked you should have no problen proving them they're wrong
Sent from my GT-N7100

Take a picture of the phone and the indicator as a proof. Tell them in writing you are taking them to small claims court and get in touch with your consumer rights department or citizens advice borough. Make a scene and get noticed. Talk to their superior and arrange a one 2 one meeting. It's all down to you if you want your phone repaired under warranty.
Sent from my GT-N7100 using xda app-developers app

So let me get this straight you went to this specialist and they took the phone apart? Or did they just check for the water indicator underneath the battery only? Coz maybe there's another indicator inside the phone that shows water damage.
Sent from the rabbit hole.

bushako said:
So let me get this straight you went to this specialist and they took the phone apart? Or did they just check for the water indicator underneath the battery only? Coz maybe there's another indicator inside the phone that shows water damage.
Sent from the rabbit hole.
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They took it apart and the indicator inside was white

Im sorry but the fact that you disassembled it at an unauthorized dealer means your warranty is void and samsung can use that alone to wash off their hands In this matter.
Sent from the rabbit hole.

bushako said:
Im sorry but the fact that you disassembled it at an unauthorized dealer means your warranty is void and samsung can use that alone to wash off their hands In this matter.
Sent from the rabbit hole.
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The place I took it to was registered with samsung

Water damage Gnex- India

So nearly a week ago, i was travelling by bike. It started raining ridiculously, i had kept my phone in a plastic bag in the pocket of my windcheater. Somehow, the water entered my phone, i travelled nearly 20 kms without realising the water had already done the damage to my phone.
I reached home and saw what had happened, immediately took out my battery, cleaned my phone with a dry cloth and used hair dryer for about 30 mins. I knew the damage had already been done, coz the phone flashed a red led light indicating water damage.
I opened up the phone, saw the water marker stickers were in a perfect condition no change in color whatsoever, kept my phone in rice for about 12 hours and next morning i plugged in battery to see if it works, no result. PHONE WAS DEAD.
I took it to local repair shop, gave me an estimate, the phone worked for a min and then bam display was flashing on and off. Decided to take it to samsung svc, at first they denied repairing it since GNEX isnt available officially in India. So, gave them my phone and today got an estimate. Costs almost 200$ to replace the mobo! I was shocked! Anyway, my question is should i get my phone repaired? Can i get the parts from outside and get it repaired(not in samsung svc, it took them 4 days just to tell me estimate!)
Any idea which place in mumbai is good for repairing cell phones?
Thanks!

kooldude.4141 said:
So nearly a week ago, i was travelling by bike. It started raining ridiculously, i had kept my phone in a plastic bag in the pocket of my windcheater. Somehow, the water entered my phone, i travelled nearly 20 kms without realising the water had already done the damage to my phone.
I reached home and saw what had happened, immediately took out my battery, cleaned my phone with a dry cloth and used hair dryer for about 30 mins. I knew the damage had already been done, coz the phone flashed a red led light indicating water damage.
I opened up the phone, saw the water marker stickers were in a perfect condition no change in color whatsoever, kept my phone in rice for about 12 hours and next morning i plugged in battery to see if it works, no result. PHONE WAS DEAD.
I took it to local repair shop, gave me an estimate, the phone worked for a min and then bam display was flashing on and off. Decided to take it to samsung svc, at first they denied repairing it since GNEX isnt available officially in India. So, gave them my phone and today got an estimate. Costs almost 200$ to replace the mobo! I was shocked! Anyway, my question is should i get my phone repaired? Can i get the parts from outside and get it repaired(not in samsung svc, it took them 4 days just to tell me estimate!)
Any idea which place in mumbai is good for repairing cell phones?
Thanks!
Click to expand...
Click to collapse
Try Indraprasth (Borivli), Alfa (Irla - Andheri) or maybe Heera Pana (Haji Ali - Mumbai Central). Good Luck

Sorry for not giving info relevant to your questions but:
kooldude.4141 said:
the phone flashed a red led light indicating water damage.
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Are they really supposed to do that? red light=water damage? never heard of that. Was it the notification LED?
kooldude.4141 said:
used hair dryer for about 30 mins.
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Did you use hot air? because that might be what have killed it. Plastic and hot hair don't always mix well, just like electronics and water.

Thanks for the reply guys. Tried indraprasth, first they said it will cost Rs.2500, now they are saying will cost more than Rs.5-6k and still no guarantee if it will work! So went ahead and gave it in samsung. Estimate is around 8k! I used hair dryer in normal/mode for about 30 mins and then in hot mode for 5 mins. When i tried to start the phone, the phone just flashed red led notification light and since then never turned on!
I dont know how much time it will take, even i know spending 8k on repairs is not a good idea, but this is my second phone in a year so had no option to buy nexus 4! Well will wait for the next nexus till then.

kooldude.4141 said:
Thanks for the reply guys. Tried indraprasth, first they said it will cost Rs.2500, now they are saying will cost more than Rs.5-6k and still no guarantee if it will work! So went ahead and gave it in samsung. Estimate is around 8k! I used hair dryer in normal/mode for about 30 mins and then in hot mode for 5 mins. When i tried to start the phone, the phone just flashed red led notification light and since then never turned on!
I dont know how much time it will take, even i know spending 8k on repairs is not a good idea, but this is my second phone in a year so had no option to buy nexus 4! Well will wait for the next nexus till then.
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Hi! Im also facing a similar situation. Water entered in my phone on 9th June, I tried to turn on the phone but it wont start. I removed the battery and kept my phone in a bag of rice for almost 10 days. charged my battery using an external charger but the phone wont turn on
I would like to know what exactly the repair guy told u in indraprasth and which service center did u give ur phone. I don't want my nexus to die. I stay in borivali and any info from ur side will be really helpful.

yash099 said:
Hi! Im also facing a similar situation. Water entered in my phone on 9th June, I tried to turn on the phone but it wont start. I removed the battery and kept my phone in a bag of rice for almost 10 days. charged my battery using an external charger but the phone wont turn on
I would like to know what exactly the repair guy told u in indraprasth and which service center did u give ur phone. I don't want my nexus to die. I stay in borivali and any info from ur side will be really helpful.
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Click to collapse
The guy at indraprasth told me that water had entered the phone internals. Including earpiece,motherboard and display. My mobo worked fine for a sec or two and then the phone wud switch off again. After many tries the phone was dead. Then he said he can repair the phone(p.s smartphones cannot be repaired if mobo is damaged, only replaced) but there's no guarantee it will work. Then i went to samsung, they gave me an estimate of 8k +-1k. I will also get a warranty for a month, strange since this phone wasnt launched in India.
All the best, i would suggest go to authorised svc first and if you think the price is too high, then go to local.

kooldude.4141 said:
The guy at indraprasth told me that water had entered the phone internals. Including earpiece,motherboard and display. My mobo worked fine for a sec or two and then the phone wud switch off again. After many tries the phone was dead. Then he said he can repair the phone(p.s smartphones cannot be repaired if mobo is damaged, only replaced) but there's no guarantee it will work. Then i went to samsung, they gave me an estimate of 8k +-1k. I will also get a warranty for a month, strange since this phone wasnt launched in India.
All the best, i would suggest go to authorised svc first and if you think the price is too high, then go to local.
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Click to collapse
Thanks for your reply. I went to Indraprasth and the guy said my phone is 'dead'. It cannot be repaired and it has to be replaced but he said it's better u don't do anything as its gonna cost u heaven and plus spares are not easily available. So now i have no option left but to go to an authorized service center. I would like to know what exactly the service center guy told you that's not working and needs a replacement and have u received your phone back from the center and is it working properly? I have sent u a direct message pls do check it and revert back when free. Thanks.

Water entered ear piece
Water entered the ear piece. In call quality is pathetic now. Any service center in chennai?
Kindly help.

[Q] Broken S6 Edge screen

I got my S6 Edge brand new around 3 weeks ago, and all was well with it. But for the past week my phone has been acting up. It has been overheating, being very slow, loosing signal very frequently and the battery has been dying very quickly. 3 days ago, I made an appointment with T-mobile (the place I got the phone at) to have them look at it, and likely send it back to Samsung under the 1 year warranty. This appointment was supposed to be tomorrow.
This is where the main problem arose. Last night, i plugged my phone in to charge on my desk, and then fell asleep. When I woke up this morning, it was still where I left it. I went to pick it up, and it was blazing hot so I quickly unplugged it. I then left the room for a minute, and when I came back i looked closer at the phone and the screen was cracked! The phone has never been dropped, and the aluminium around the screen is in perfect condition.
Could the screen have cracked due to the temperature? Will T-Mobile still take it back without having to pay the $175 deductible? What should I do?
Thank you,
Michaek

DevoutDevelopment said:
I got my S6 Edge brand new around 3 weeks ago, and all was well with it. But for the past week my phone has been acting up. It has been overheating, being very slow, loosing signal very frequently and the battery has been dying very quickly. 3 days ago, I made an appointment with T-mobile (the place I got the phone at) to have them look at it, and likely send it back to Samsung under the 1 year warranty. This appointment was supposed to be tomorrow.
This is where the main problem arose. Last night, i plugged my phone in to charge on my desk, and then fell asleep. When I woke up this morning, it was still where I left it. I went to pick it up, and it was blazing hot so I quickly unplugged it. I then left the room for a minute, and when I came back i looked closer at the phone and the screen was cracked! The phone has never been dropped, and the aluminium around the screen is in perfect condition.
Could the screen have cracked due to the temperature? Will T-Mobile still take it back without having to pay the $175 deductible? Qhat should I do?
Thank you,
Michaek
Click to expand...
Click to collapse
Sucks to read what happened to your screen man! Specially after being with the phone for such a short time. In my personal experience with warranties and service providers, they will more than likely classify the issue as physical damage. Although you didn't drop the phone or have any noticeable point of impact on the body, they will still argue that the screen is cracked.
Your best bet would be to take it to Samsung (They are after all the manufacturer and the warranty is provided by them, not by T-Mobile) and hopefully can talk some sense into the rep. Most of the times when a new flagship device is out, manufacturers like to "capture" probable units that could pose safety risks or a more wide spread problem.
Hope this helps!

Gelialtron said:
Sucks to read what happened to your screen man! Specially after being with the phone for such a short time. In my personal experience with warranties and service providers, they will more than likely classify the issue as physical damage. Although you didn't drop the phone or have any noticeable point of impact on the body, they will still argue that the screen is cracked.
Your best bet would be to take it to Samsung (They are after all the manufacturer and the warranty is provided by them, not by T-Mobile) and hopefully can talk some sense into the rep. Most of the times when a new flagship device is out, manufacturers like to "capture" probable units that could pose safety risks or a more wide spread problem.
Hope this helps!
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Thanks for the suggestion. Sadly, Samsung told me that I would have to pay for the replacement or repair. I am waiting for a call back from a regional manager to have this problem solved. Hopefully something will happen.

DevoutDevelopment said:
Thanks for the suggestion. Sadly, Samsung told me that I would have to pay for the replacement or repair. I am waiting for a call back from a regional manager to have this problem solved. Hopefully something will happen.
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Keep us posted how it turns out! I'm interested to see how Samsung handles it.

Gelialtron said:
Keep us posted how it turns out! I'm interested to see how Samsung handles it.
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Samsung asked me to send in the device for inspection. They said that it will either A. be fixed for free or replaced due to factory issues, or B. Charge me for a full repair.
Will definitely keep you updated when they call me after inspecting the device.

DevoutDevelopment said:
Samsung asked me to send in the device for inspection. They said that it will either A. be fixed for free or replaced due to factory issues, or B. Charge me for a full repair.
Will definitely keep you updated when they call me after inspecting the device.
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Click to collapse
Can you share some images of your phone, front and side profile.
Would be interesting to know if you had a battery failure, where the battery overheated swelled and expanded so much that it blew up causing the screen to crack from the inside.
Pp.

PanchoPlanet said:
Can you share some images of your phone, front and side profile.
Would be interesting to know if you had a battery failure, where the battery overheated swelled and expanded so much that it blew up causing the screen to crack from the inside.
Pp.
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The thing didn't seem to be expanded. It still turned on, but the battery would drain quickly. Tested it today and got a few hours on the battery. I feel like the battery has been malfunctioning and that it could have caused it, but I dont think that the battery blew.
Sadly the pictures that I took were with an old phone so you cant see much. I would take more but it is already on its way to Texas. :/

Ok, let us know how it turns out and hope you have a favorable outcome with Samsung.
Pp.

PanchoPlanet said:
Ok, let us know how it turns out and hope you have a favorable outcome with Samsung.
Pp.
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Gelialtron said:
Keep us posted how it turns out! I'm interested to see how Samsung handles it.
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I talked to a samsung rep today and they said that it will be covered as a full warranty repair. I am still waiting for an update from their system on the repair. Once I get the device back. I will update again.

DevoutDevelopment said:
I talked to a samsung rep today and they said that it will be covered as a full warranty repair. I am still waiting for an update from their system on the repair. Once I get the device back. I will update again.
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NICE!!! Glad to see they'll cover it!

I wonder what they found?
Probably a battery failure.
???
Pp.

PanchoPlanet said:
I wonder what they found?
Probably a battery failure.
???
Pp.
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They haven't told me anything besides a "operating system issue" that caused the damage. This could mean anything in my book. A battery problem is likely the issues since the battery has been giving me issues since I got it. At least now it will be repaired, hopefully nothing else goes wrong with the device now.
After using an old RAZR HD I really miss my S6

Just got another phone call from Samsung saying it will NOT being covered. They are taking a second look at it, but where it seems, I might have to file a claim with them to get it sorted out.

So what happened finally?
DevoutDevelopment said:
Just got another phone call from Samsung saying it will NOT being covered. They are taking a second look at it, but where it seems, I might have to file a claim with them to get it sorted out.
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What happened after the second phone call?
I have faced the similar issue.

visheshsahlot said:
What happened after the second phone call?
I have faced the similar issue.
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I returned the S6e and got a new phone

Need help with battery

So recently my device was overheating, to my bad, I was using it near water. So somehow the water got inside.. I could see water moisture on the front cam and rear cam..after a few minutes the device was completely dead ...so I took it to the service center and they quoted me 120BD approx 300$. So for 330$, I could get a new s9 and cause of that I did get it repaired. And they did close the back cover so I could see the swollen battery.
After few weeks tried charging my device and the device booted up. Everything was working fine except for the battery backup. The phone is shutting down at 80%..after resetting it could be used around 50%.
So the faulty part must the battery or is it cause of something else?.
And right now I'm not in the place which I brought so called the local service center..they quoted 3000 INR(40USD) but the thing is that there won't be any warranty for the replaced product.

TechnoBOY* said:
So recently my device was overheating, to my bad, I was using it near water. So somehow the water got inside.. I could see water moisture on the front cam and rear cam..after a few minutes the device was completely dead ...so I took it to the service center and they quoted me 120BD approx 300$. So for 330$, I could get a new s9 and cause of that I did get it repaired. And they did close the back cover so I could see the swollen battery.
After few weeks tried charging my device and the device booted up. Everything was working fine except for the battery backup. The phone is shutting down at 80%..after resetting it could be used around 50%.
So the faulty part must the battery or is it cause of something else?.
And right now I'm not in the place which I brought so called the local service center..they quoted 3000 INR(40USD) but the thing is that there won't be any warranty for the replaced product.
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Buy a battery and install it. It's not hard. Google and youtube
Your device has been wet Inside. The warrant is already gone. and how can you expect some one to warranty a water damaged device lol

TheMadScientist said:
Buy a battery and install it. It's not hard. Google and youtube
Your device has been wet Inside. The warrant is already gone. and how can you expect some one to warranty a water damaged device lol
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No no I'm not asking warranty for the water damaged product..just for the replaced product..