Hi I have a LG g7 t mobile that I bought from ebay came new in sealed box when I put a t mobile Sim I get a notification from call services that says "phone not allowed" that's all when I try to connect to a t mobile network in the settings it says that it won't except my sim (I'm currently using that sim in a different t mobile phone so I know it works)
T mobile says the the imei is not blacklisted or stolen
I have not been able to find a solution yet do you understand what is happening and how it can be fixed
Well after a hour and a half with t mobile on the phone it turns out that it is not blacklist but it was reported stolen so how can that be fixed?
Please help
Eichniss said:
Well after a hour and a half with t mobile on the phone it turns out that it is not blacklist but it was reported stolen so how can that be fixed?
Please help
Click to expand...
Click to collapse
return it to the seller.
Related
Hi all. i have an xda II, i cannot use it as a mobile phone since the indicator for the mobile provider displays this message "no service". what will i do?
tnx a lot.
I'm getting htat on the new XDAIIi I bought last Saturday. Took it back it on Sunday and was told that due to a screw up, it wasn't connected. Due to two incompatible bolt ons apparently. Something that takes up to 72 hours to sort out for some reason. Fifteen hours to go, but I'm not holding my breath.
I've just phoned O2's "customer service" who can't do anything. They referred me back to the shop.
olec said:
Hi all. i have an xda II, i cannot use it as a mobile phone since the indicator for the mobile provider displays this message "no service". what will i do?
tnx a lot.
Click to expand...
Click to collapse
You may fixed the network manually. If that, go to Settings\phone\networks, change the selection to automatic. Hope it can help.
No SERVICE
tried the automatic network detection but still i get the same message. any more suggestions? thanx
Does the mobile network you connect to is GSM? If that, 2 variants as:
- Your radio module in O22 has problem, go to the customer service center
- Problem in frequency matching between your O22 and the operator. Is that the first time you connect to the network? Or after upgrading some software? It's better if you hard reset the device before doing all the above check to confirm that you do not have any conflict in softwares.
No SERVICE
olec said:
tried the automatic network detection but still i get the same message. any more suggestions? thanx
Click to expand...
Click to collapse
Did you try soft reset the device...?
Maybe you got a corrupted Operating System...back up your important data and contacts...Hard reset.
Invited to see this thread: http://forum.xda-developers.com/viewtopic.php?t=17410&postdays=0&postorder=asc&start=0
Had my desire since Thursday April 1st, on T-Mobile, my first android phone so just getting to grips with it...
Today it won't connect to mobile network for data, I can make calls ok, just not browse web or use anything that requires a network connection like google maps or e-mail, there is no G or H or 3G in the menu bar, just a signal strength indicator, Mobile Network is enabled in settings btw, before you ask!
I still have my Touch Diamond 2 and the sim works fine in that for data so not a T-Mobile Issue I don't think, my O2 Sim (from Diamond 2) works fine in TD2 and not in Desire also...
Think it may have had it, was working fine Thursday to Today...
I've tried restoring to factory settings from the Privacy Menu entry and that has made no difference (incidentally, the restore from backup it offered me didn't appear to restore anything, no contacts etc carried over... so won't rely on that again either)
Is this anything typical for Android or have I just got a freak phone
Any help gratefully received or I'll have to get it swapped.
EDIT: Perhaps should point out that my Desire is not T-Mobile Branded/SIM Locked, it's from Carphone Warehouse, so is running unbranded HTC Rom (OTA Firmware update installed on first day within about 2 hours of getting phone)
Paul
Same thing happing to me all day, my phones also from CPW I cant get on the web or youtube or Google the Beeb or applications or anything else online All working ok since last week when I got it apart from it been very hit and miss conecting to anything online.
@popkid, T-mobile usually send mobile data & MMS settings by SMS as soon as you insert your SIm into a new phone. If this did not happen visit the T-mobile support site, there is a page where you can provide your mobile number and T-mobile will send you the settings.
jah said:
@popkid, T-mobile usually send mobile data & MMS settings by SMS as soon as you insert your SIm into a new phone. If this did not happen visit the T-mobile support site, there is a page where you can provide your mobile number and T-mobile will send you the settings.
Click to expand...
Click to collapse
My phone was bought from CPW on a T-Mobile contract, the sim I am using is a T-Mobile sim from my HDT HD2 which I had only 2 weeks ago, the sim was working fine in the HD2, the sim I received with the Desire was given to my Mam. I've been on the T-Mobile site and entered my number but when the choose your phones appears the HTC Desire is not there.
jah said:
@popkid, T-mobile usually send mobile data & MMS settings by SMS as soon as you insert your SIm into a new phone. If this did not happen visit the T-mobile support site, there is a page where you can provide your mobile number and T-mobile will send you the settings.
Click to expand...
Click to collapse
Settings were working just fine Thursday to Yesterday... it just stopped working for data overnight, got it to work for about 10 mins earlier after another factory reset, but then the H in menu bar disappeared again, O2 sim doesn't work for data in the Desire either... T-Mobile and O2 sims both work fine in my TD2, definitely seems to be a problem with the Desire itself or the ROM on it at least
On rebooting with new sim the desire asks for network and says it is configuring, but once you get to the social networking bit it says it can't connect to the network and to enable mobile data settings... (which are already enabled) I didn't get a text from T-Mobile when I first had phone btw.
Paul
Well it's all of a sudden started working for me, must just be a server problem I think, no doubt it will revert back to being very slow or not conecting again tomorrow
popkid:
I read somewhere, try to turn on then off the flight mode.
That could trigger the phone to activate the mobile network.
Otherwise, I suggest to give HTC a call.
Working... Finally
Tracked down the issue with mine... I think anyway, seems to be randomly deleting the APN info from the Mobile Network Settings, if I notice that I have no network and go to that page it is empty... reselect the network I'm on and it sorts itself out, no idea why they are being erased though!
Definitely not a server issue for me as the SIM works in my other phone when not working in desire...
P.
Sorry - wrong post for thread.
Hi. I'll simply explain what happend.
I went by plane. I switch my phone on to airplane mode, but when I switch it back phone can't connect to my home network.
It detected networks and can connect to the internet but I can't make any call or recive it (the same with SMS).
It show Me the error message - Mobile Network Not Available or just simply Call ended after two beeps signal.
Show me yellow triangle on the top notification bar and message - No service, Selected network unavailable
I checked IMEI - it's correct
I used PC Companion tool to Repair My Phone - doesn't help
SIM card work well in other phone
other SIM cards - the same problem - not working (I even tryed SIM card from different country network operator).
Phone has no SIM lock
Back to factory settings doesn't solve the problem.
Any ideas what going on with my phone and how to fix it? Please
Model: D5503
Android version: 4.4.2
Build number: 14.3.A.0.757
So it did work before in your home network?
Or is it an issue with a new phone?
Sounds strange to me... If your SIM works in other phones, it can't be a provider issue.
I can't imagine that it is a software issue since it keeps happening after a factory reset.
If it's the hardware it is a warranty issue...
But maybe somebody has a suggestion for you.
Schlengge -
So it did work before in your home network?
Or is it an issue with a new phone?
Click to expand...
Click to collapse
Well, it's new phone (two months) witch work in my home network before holidays and work in roaming network as well.
I spend hours on google... no effect.
I chat on Sony support. They said it can be manufacture faulty. I'll send it to service on monday if I'll not find any other way to fix it.
Same problem with Sony xperia z5 compact
Illderan said:
Hi. I'll simply explain what happend.
I went by plane. I switch my phone on to airplane mode, but when I switch it back phone can't connect to my home network.
It detected networks and can connect to the internet but I can't make any call or recive it (the same with SMS).
It show Me the error message - Mobile Network Not Available or just simply Call ended after two beeps signal.
Show me yellow triangle on the top notification bar and message - No service, Selected network unavailable
I checked IMEI - it's correct
I used PC Companion tool to Repair My Phone - doesn't help
SIM card work well in other phone
other SIM cards - the same problem - not working (I even tryed SIM card from different country network operator).
Phone has no SIM lock
Back to factory settings doesn't solve the problem.
Any ideas what going on with my phone and how to fix it? Please
Model: D5503
Android version: 4.4.2
Build number: 14.3.A.0.757
Click to expand...
Click to collapse
Hello Schlengge! Can you tell me how could u solve that problem? Because i have the same problem on my new (2 month) sony xperia z5 compact e5803. I have mobile data, but dailing and sms is not working. Hope you could find out the ways to fix it)))
rapatar said:
Hello Schlengge! Can you tell me how could u solve that problem? Because i have the same problem on my new (2 month) sony xperia z5 compact e5803. I have mobile data, but dailing and sms is not working. Hope you could find out the ways to fix it)))
Click to expand...
Click to collapse
I had some unusual problems with an inability to xfer data over the mobile network (as opposed to the WiFi) on my wife's Z1c, after both had been fitted with what seemed to be brand-new sim cards by the local T-Mobile store, and I found that in:
*Settings
*Wireless & Networks: More
*Mobile networks
*Access point names
...that she (somehow) had an access point name of "epic.t-mobile.com" as opposed to my APN of "fast.t-mobile.com"
So, I deleted that, and selected "create default APN", and fixed the problem.
There are other settings in that same menu, such as "preferred network type" that might be messing you up.
She could make calls and send texts with this problem, but had no internet unless she turned on WiFi.
But I cannot imagine what would be re-provisioned by switching airplane mode on and then off.
Perhaps you need to declare your sim card a dead parrot, and get a fresh one from your service provider.
This is pure speculation, I have no evidence or experience, just guessing at things that MIGHT cause such a symptom.
Hi Team,
I have purchsed a brand new Xperia Z1 from a retail store.
I am having problem with mobile network connectivity, its not behaving in normal manners.
Many times it drops network and many times it gets auto switch off in a single day and I need to restart it 2-3 times in a single day to make it work properly.
Many times it happens that its showing full network strength and when somebody calls me it says that this number doesn't exist, this is not a simcard issue as my sim is working perfectly when I use it in any other mobile.
I have already given it to sony service center two times and they use to say that softwer was required to be updated that's why you were having network problem but its not resolved yet.
Its is very costly mobile phone and as of now I can't afford to buy any new phone as I have spent my whole savings to buy this phone.
Can you please help me?
Thanks in advance.
[email protected] said:
Hi Team,
I have purchsed a brand new Xperia Z1 from a retail store.
I am having problem with mobile network connectivity, its not behaving in normal manners.
Many times it drops network and many times it gets auto switch off in a single day and I need to restart it 2-3 times in a single day to make it work properly.
Many times it happens that its showing full network strength and when somebody calls me it says that this number doesn't exist, this is not a simcard issue as my sim is working perfectly when I use it in any other mobile.
I have already given it to sony service center two times and they use to say that softwer was required to be updated that's why you were having network problem but its not resolved yet.
Its is very costly mobile phone and as of now I can't afford to buy any new phone as I have spent my whole savings to buy this phone.
Can you please help me?
Thanks in advance.
Click to expand...
Click to collapse
Solution:
I struggled for 2 days to resolve this. And the solution was so simple. I resolved the issue accidentally.
Besides following all the recommendations (except the hardware part) on different online forums I was exhausted. Doing nothing, I started making a backup of my cell phone with an idle mind. And there I found an option to reset your network. I have Sony Xperia Z3 Dual. You should try this.
Go to Settings -> Back up and Reset
Scroll down
Go to "Network Settings Reset".
Then reset your cellular network. And bingo. It worked for me. I was able to make calls and use my cellphone in normal mode.
Please let me know if it worked for you. I can guide you for some more tricks.
Hello, I bought and unlocked a HTC M8 but now I have put my sim in everything apart from there is no data connection, Wi Fi works but not data. When I go to Mobile Data in settings it says "disconnected" and when I go to APN it says " Access Point Name settings are not available for this user" Is this the problem ? Can anyone help figuring how to data connect ?
Thanks
Have you selected your network operator first.
Sent from my SM-T805 using XDA Free mobile app
okeytokey said:
Hello, I bought and unlocked a HTC M8 but now I have put my sim in everything apart from there is no data connection, Wi Fi works but not data. When I go to Mobile Data in settings it says "disconnected" and when I go to APN it says " Access Point Name settings are not available for this user" Is this the problem ? Can anyone help figuring how to data connect ?
Thanks
Click to expand...
Click to collapse
This is one of those things that can be most easily solved by calling your operator. When I got my phone and put in the sim card, I had no data. I called O2 and they guy walked me through the setup. It might be a noob way to solve problems, but it definitely works.
ashyx said:
Have you selected your network operator first.
Sent from my SM-T805 using XDA Free mobile app
Click to expand...
Click to collapse
I have. Thanks
unifex_ said:
This is one of those things that can be most easily solved by calling your operator. When I got my phone and put in the sim card, I had no data. I called O2 and they guy walked me through the setup. It might be a noob way to solve problems, but it definitely works.
Click to expand...
Click to collapse
OK great thanks, does it matter that I have a contract and its not the phone I took it out with?
okeytokey said:
OK great thanks, does it matter that I have a contract and its not the phone I took it out with?
Click to expand...
Click to collapse
It did not matter for me. I have an unlocked phone and a sim card from O2. O2 is providing me with the service, it's their job to make sure it works. My phone was brand new, so it would be safe to assume that there was nothing special about it. Also, here in Germany I can always return the sim card and void the contract within two weeks after buying it, so the network wants to keep me happy .
What does it say under Settings> About>Network?
ashyx said:
What does it say under Settings> About>Network?
Click to expand...
Click to collapse
Operator name
3
Signal strength
RSRP(dBm) 85 RSRQ (dB) 10
Cellular network type
4G
Service state
In service
Roaming
not roaming
hello everyone
so i've recently bought lg g3 phone model LGLS990
everything works just fine until i go into mobile networks and change the preferred network to LTE
when i do that i lose my phone signal and all i can do is emergency calling, it's like there is no sim card inserted anymore
and when that happens i can't even change the preferred network to gsm again
but before i've done that i could've used phone for calling and messaging and internet but internet wastes my credit tho i've got a data plan and it's way too slow
i think this is related to my threat each time i turn on the phone a dialog box appears says: "hands free activation contacting network"
a couple of seconds then it fails and there is an option that says activate when ever i click it, it tries to reach my mobile network provider i suppose but then it fails too showing this message: "Sorry - we experienced a system problem during your task. please dial *2 from your Sprint phone or call Customer Care at 1-888-211-4727 from another phone to complete your task."
**im pretty sure that the sim is okay since i use it on my old galaxy s3 phone and i use 3g just fine
**i've tried to change the preferred network to all of the options listed
**i bought it new but the seal wasn't on the box tho it couldn't be used i guess since the screen sticker was on it
**the one i bought it from have brought it from another country but it's not shown that the phone is locked, i've never used a phone with a locked sim so i really don't know how is it like :/
**when ever i open sim toolkit i find the network provider's name there but when i click on it it keeps loading and nothing happens
**the android version is kitkat 4.4.2
sorry for any language mistake and sorry for my modest knowledge
please reply asap so i can try to contact the guy i bought the device from and try to get back my money if it's unsolvable issue
thanks in advance