Smartthings App Disconnected Devices - Samsung Galaxy Watch

Does anyone else have an issue with the Smartthings app on the Galaxy Watch with devices saying disconnected for about 30 secs every time you haven't used the app or widget for 15 or so minutes? Under the device it will flash the state and then say disconnected. Then it brightens up after about 10 seconds and then finally goes back to the current state after about 20 seconds and then I can use the device. I was on the phone with Samsung support several different times with no help whatsoever and they just kept sending me from technical support to Smartthings help and back. Latest updates on all and reinstalled every thing and even reset the watch and cleared all data in the gear wearable app and Smartthings app on the phone. I was hoping it was just a power saver setting on the phone or watch but I have not found anything that has helped. I don't have any of the apps on the phone being optimized for battery but maybe I am missing one that isn't obvious? Thanks is advance.

Anyone?

After several seconds of "syncing" my devices initially show disconnected for about a second then go to "checking status" for several seconds before showing the correct state. I've been using scenes with the watch as they are quicker than waiting for the device screen.

nicholb said:
After several seconds of "syncing" my devices initially show disconnected for about a second then go to "checking status" for several seconds before showing the correct state. I've been using scenes with the watch as they are quicker than waiting for the device screen.
Click to expand...
Click to collapse
Can you get device status back from a scene on the watch? Thanks!

btreinders said:
Can you get device status back from a scene on the watch? Thanks!
Click to expand...
Click to collapse
No, it just lets you control the light(s) quicker from the watch.

Related

[Q] Does not auto reconnect anymore

So over the past few days, have noticed that if I walk away from my phone (LG G3 Verizon rooted) my watch does not auto reconnect. Any ideas? It does reconnect after 2-3 mins, or if I disconnect/reconnect from Wear app. Never did this before. Always reconnected almost instantly when I got back within range of the phone.
Have you unpaired the watch and phone. Reboot and pair up? If you have what about unpaired then uninstall android wear, then reboot and start again?
Last resort would be a reset of the watch.
Sent from my Nexus 5 using Tapatalk
droidkevlar said:
So over the past few days, have noticed that if I walk away from my phone (LG G3 Verizon rooted) my watch does not auto reconnect. Any ideas? It does reconnect after 2-3 mins, or if I disconnect/reconnect from Wear app. Never did this before. Always reconnected almost instantly when I got back within range of the phone.
Click to expand...
Click to collapse
Try restarting the watch and turning off and on the bluetooth your phone. I noticed that it takes about a min to reconnect sometimes and restarting the watch and turning off/on the bluetooth on the phone helps.
I noticed the same thing, and it's indeed not very convenient...
I wonder if this may have something to do with the latest update that achieve a better battery management.
Maybe they increased the time between bluetooth connection attempts in case of connection loss, to avoid wasting precious battery life?
kpjimmy said:
Have you unpaired the watch and phone. Reboot and pair up? If you have what about unpaired then uninstall android wear, then reboot and start again?
Last resort would be a reset of the watch.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
I have tried all of this, minus doing a reset on the watch. If I cant figure out, this is what Ill be trying next.
JayRyu said:
Try restarting the watch and turning off and on the bluetooth your phone. I noticed that it takes about a min to reconnect sometimes and restarting the watch and turning off/on the bluetooth on the phone helps.
Click to expand...
Click to collapse
I have tried all of this, minus doing a reset on the watch. If I cant figure out, this is what Ill be trying next.
euroclie said:
I noticed the same thing, and it's indeed not very convenient...
I wonder if this may have something to do with the latest update that achieve a better battery management.
Maybe they increased the time between bluetooth connection attempts in case of connection loss, to avoid wasting precious battery life?
Click to expand...
Click to collapse
Thought this too, but it just happened out of the blue. It wasnt right after the update.
I just rem'd last night that there was an update to an xposed module I use, called Unbounce, Im wondering if this is the culprit. You wouldnt happen to have it installed too, would you? I am going to test disabling it and see if it resolves my issues. Will report back.
So just tested and it still takes a long time to reconnect. Next step will be wiping watch completely and seeing if it resolves the issue. Will try this over the next few days when I get some free time to really mess with it.
My device also does not seem to auto reconnect. A manual cycle of the connection status from the android wear app on the phone immediately reconnects it for me. I don't have the patience to wait and see if it has a timeout on reconnect but I can test if need be.
fwayfarer said:
My device also does not seem to auto reconnect. A manual cycle of the connection status from the android wear app on the phone immediately reconnects it for me. I don't have the patience to wait and see if it has a timeout on reconnect but I can test if need be.
Click to expand...
Click to collapse
Good to hear I am not the only one. Which phone do you have? Mine does reconnect, but takes 1-3mins. Im not using a stop watch, just looking at clock and watching the time before it reconnects.
Nexus 5 32gb. Ill do an intentional test and see if it reconnects eventually with a time out. I imagine as others have said it was set to a timeout to save battery.
fwayfarer said:
Nexus 5 32gb. Ill do an intentional test and see if it reconnects eventually with a time out. I imagine as others have said it was set to a timeout to save battery.
Click to expand...
Click to collapse
OK, Im on LG G3 Verizon rooted. Its just weird that either I didnt notice it after the update, or it happened shortly after the update. Either way, batt life has been a lot better, I just wanted to make sure something I did didnt screw it up.
And let us know about your test for the disconnect.
droidkevlar said:
I just rem'd last night that there was an update to an xposed module I use, called Unbounce, Im wondering if this is the culprit. You wouldnt happen to have it installed too, would you? I am going to test disabling it and see if it resolves my issues. Will report back.
Click to expand...
Click to collapse
FWIW I don't have Xposed installed (but a custom ROM on a i9502 Dual-SIM Samsung Galaxy S4, which might contain some Xposed stuff even though it's unlikeley).
I didn't notice the same reconnect delay today, so maybe this isn't a permanent phenomenon...
I have same issue with reconnecting after walking away. I have a Galaxy S5.
Walked upstairs and watch disconnected, got alert. Came back down and put phone in my pocket. Took three minutes to reconnect.
Bluetooth reconnect takes ages
Same issue with my 360. I have a xperia z2 and its taking a good 2-3 mins to recconect. Such a pain as this is really important to me and work.
Any ideas on if its a downloaded app or not?
Everyone's timeout is looking about equal. It was probably put in for battery savings.
Isn't this what we want? An immediate reconnect (admittedly what my gear live and neo do) would mean constant ping attempts while disconnected. This means battery. My 360 re-connects within 2-3 minutes which is fine by me.
LG g3, sprint, rooted, xposed
fwayfarer said:
Everyone's timeout is looking about equal. It was probably put in for battery savings.
Click to expand...
Click to collapse
robber said:
Isn't this what we want? An immediate reconnect (admittedly what my gear live and neo do) would mean constant ping attempts while disconnected. This means battery. My 360 re-connects within 2-3 minutes which is fine by me.
LG g3, sprint, rooted, xposed
Click to expand...
Click to collapse
Yep. Just wanted to make sure as it seemed to happen not right after the update. Thanks everyone.

Watch says "Offline" when trying to use Ok Google

Hey guys, so over the weekend, my watch suddenly said "Offline" when I try to send s text through Ok Google. I've restarted both my watch and phone, reset my watch, reinstalled all android wear apps on my phone, turned Google Cards on and off on my phone, and location as well. Nothing has worked and I tried Googling it but I still didn't get any results. The watch is connected to my T-Mobile GS6 Edge. Does anyone have any ideas? Thanks.
idksomuch said:
Hey guys, so over the weekend, my watch suddenly said "Offline" when I try to send s text through Ok Google. I've restarted both my watch and phone, reset my watch, reinstalled all android wear apps on my phone, turned Google Cards on and off on my phone, and location as well. Nothing has worked and I tried Googling it but I still didn't get any results. The watch is connected to my T-Mobile GS6 Edge. Does anyone have any ideas? Thanks.
Click to expand...
Click to collapse
I get the same thing occasionally, but usually a restart of the watch fixes it.
I can usually tell when it's going to happen cos the "OK Google" text re-appears on the watch face when it turns on.
idksomuch said:
Hey guys, so over the weekend, my watch suddenly said "Offline" when I try to send s text through Ok Google. I've restarted both my watch and phone, reset my watch, reinstalled all android wear apps on my phone, turned Google Cards on and off on my phone, and location as well. Nothing has worked and I tried Googling it but I still didn't get any results. The watch is connected to my T-Mobile GS6 Edge. Does anyone have any ideas? Thanks.
Click to expand...
Click to collapse
I have been seeing the same thing happen on mines which I purchased yesterday. Really annoying especially when it just hangs showing the little circle doing nothing.
It happens when you have no data connection on the phone. I use a data management app for battery life extension which turns off data or wifi when the screen is off and turns it on every 15 mins., my moto is disconnected tillI wake up the phone.
TLR - Make sure data is working on your phone.

Frustrated - 360 turns off randomly

Hi,
I've had this watch over a year now. Everything was working fine until probably last update or two. Now the watch just turns off randomly even when battery level is high. And sometimes it won't turn on unless its connected to the charging dock. I've tried deleted android wear, clearing cache, unpairing, factory resets, restarts. Nothing has worked, i've tried it close to 10 times now and just another factory reset this morning. Haven't been able to use the watch for like 2 months now. Its just a desk clock now. Please help.
Android Wear version - 1.3.0.2166028
Play Services = 7.8.99
Android OS = 5.1.1
is the watch actually shutting down like when you go into the screen and tell it to shut off or does it just go blank right away?
If the later then I hate to say it but it sounds like something inside the watch is broken. Perhaps a contact or solder point near or on the battery. Hard to say without sending it for service.
SirDigitalKnight said:
is the watch actually shutting down like when you go into the screen and tell it to shut off or does it just go blank right away?
If the later then I hate to say it but it sounds like something inside the watch is broken. Perhaps a contact or solder point near or on the battery. Hard to say without sending it for service.
Click to expand...
Click to collapse
It just goes blank. No notification at all. It's been on for 20 percent now. But I am sure it will turn off again. Maybe it's because it gets hot. I dunno.
bustanut666 said:
Hi,
I've had this watch over a year now. Everything was working fine until probably last update or two. Now the watch just turns off randomly even when battery level is high. And sometimes it won't turn on unless its connected to the charging dock. I've tried deleted android wear, clearing cache, unpairing, factory resets, restarts. Nothing has worked, i've tried it close to 10 times now and just another factory reset this morning. Haven't been able to use the watch for like 2 months now. Its just a desk clock now. Please help.
Android Wear version - 1.3.0.2166028
Play Services = 7.8.99
Android OS = 5.1.1
Click to expand...
Click to collapse
Did the watch suffer any kind of mechanical shock ?
Cst79 said:
Did the watch suffer any kind of mechanical shock ?
Click to expand...
Click to collapse
Not that I know of or anything very severe. I have pumped it on a wall before but that's it. Never dropped or anything. Just seemed like after the updates it when crazy. And I've tried almost every solution I've read on these forums.
So only turned off once yesterday which was good. This morning took it off dock and it didn't pair. Tried turning on/off bluetooth on phone no luck so I restarted watch. Then it says "android is starting". "App 1 of 12". Why does it do this sometimes? Does it alot. And it will not finish the process and boot up the watch unless it is docked. If wearing watch. It just shuts off.
bustanut666 said:
So only turned off once yesterday which was good. This morning took it off dock and it didn't pair. Tried turning on/off bluetooth on phone no luck so I restarted watch. Then it says "android is starting". "App 1 of 12". Why does it do this sometimes? Does it alot. And it will not finish the process and boot up the watch unless it is docked. If wearing watch. It just shuts off.
Click to expand...
Click to collapse
That sounds like it is trying to update or download the apps to the watch... which it sounds like you have 12 installed on your phone.
Have you tried deleting ALL the apps from you phone (only the 12 apps for the moto 360) and then uninstall Android wear and factory reset the moto 360 and then download Android wear to your phone and pair the 360 as a new watch and test it for a while and see how it works?
I have the same issue, watch shuts down while I am jogging and listening to Android Wear music from the watch throught Bluetooth. Watch shuts down around 75-80%. When I start it says: Loading Apps 1 out of 12... then shuts down (I assume its a safeguard mechanism for watch not to start without full battery to ensure all apps load completely).
When I wear the watch normally, it never goes off during the day, issue presents itself only when using Bluetooth headphones (perhaps the heating of BT transmitter forces the watch to malfunction and shut down)
ykazimir said:
I have the same issue, watch shuts down while I am jogging and listening to Android Wear music from the watch throught Bluetooth. Watch shuts down around 75-80%. When I start it says: Loading Apps 1 out of 12... then shuts down (I assume its a safeguard mechanism for watch not to start without full battery to ensure all apps load completely).
When I wear the watch normally, it never goes off during the day, issue presents itself only when using Bluetooth headphones (perhaps the heating of BT transmitter forces the watch to malfunction and shut down)
Click to expand...
Click to collapse
I never connect the bluetooth to listen to music. It just shuts down.
Maybe you are doing something that causes it to overheat. Do you leave it on for prolonged periods of time?
Been having this same issue. The Moto 360 powers off and when I press the power button to turn it back on I see the splash "M" image then it turns off. The only way to get it to stay on is to put it back on the dock and when it turns on it says shows the updating apps screen. Any fixes?
I haven't figured out fix. Because of this I barely use my watch anymore. Sucks.
Sent from my SM-G900V using Tapatalk
yep, haven't used my 360 in 6 months because of this problem. it's a shame really. my warranty went out like a week ago too :/
Same thing has been happening to me as well. Not doing anything on the watch, it just goes into sleep of death and I have to put it back on the charger. Battery level is usually above 60 or 70 %.
Same issue!!!
Guys even I had same issue, my watch will heat up suddenly and turns off. I've to put it in dock to turn it on again. This issue never occurred after stopped using some of the new watch faces which allows dim option. I'm currently using some of the old watch faces which are working fine. May be these new watch faces are not working fine with latest update. Now I don't face any problem and battery life is also great.
Try this solution and let me know.
Watch faces has nothing to do with it. My watch will not fully boot into android wear unless it's on the dock no matter which watch face I am using. Even the minimal face.
Sent from my SM-G900V using Tapatalk
Anybody able to find a fix? This is so annoying
I'm having the same problem. I purchased a used Moto 360 off eBay for $120 and it turns off randomly even when the battery is pretty high for example it just turned off randomly at 80%. Then when I try to turn it on it boots up till the M logo or sometimes to the colorful part but then turns off again. It also only turns back on by putting it on the charging dock. Also it shows the Installing App 1 of 1 at startup and then suddenly shuts down again. I am extremely annoyed and frustrated because of this as I spend $120 on this watch and now I get this which makes it unusable and a waste of money. Please tell me guys if any of you find a solution!
Unfortuanately, mine is doing the exact same thing. I thought I had it working again, but as soon as I tried to give GPS permission to Google Fit (wouldn't run without it), it spun there and just went black. I literally just took the watch off the charger, so it isn't that. Now, if I hold the power button or press it multiple times, it tries to boot up, and will stop before it even gets past the normal Android boot animation. Sometimes, it won't even get past the Motorola boot animation. Now, when I put it on the charger, it seems to load perfectly fine, and even gets past the 'Starting apps' phase. Again, once it loads back up, my watch shows +90% battery. I've tried a factory reset, unpair/repair, and still no go.
Found a pattern
My app does the same but i have at least a pattern when it happens. It seems like it is as soon as there has been an update either in Android ware app or in soem app that has an wear application.

Wear not showing my sony smartwatch 3

My sw3 has worked for 6 months. I was having some connectivity issues with two of my apps so decided to do a factory reset and reconnect to force the apps to update. Done this at least twice successfully. But this time I go through the process...
-uninstall AW,
-reset my watch,
-reinstall AW,
-start the watch,
-open AW,
But the pairing code doesn't show on in AW...but it shows on the watch. I can connect in the phone bluetooth menu and get the "paired notification'' then the watch goes to the updating screen followed by 'syncing'. Usually this where I get the 'updating apps 3 of 23' but it just stays on syncing. At the end watch is not connected to my phone no apps are loaded. The phone is never visible in AW. Now if I go in and repair the devices it looks like they are connected but I can't.
I think something is wrong with AW.
update
I think its actually something in my phone... my wife's Samsung Note connects in AW. Why can't my Nexus 6 see the watch.
If you haven't done so already, try restarting the phone immediately after uninstalling Android Wear app on your phone. If that doesn't fix it, you may have to factory reset your phone.
working
tomtecs said:
If you haven't done so already, try restarting the phone immediately after uninstalling Android Wear app on your phone. If that doesn't fix it, you may have to factory reset your phone.
Click to expand...
Click to collapse
Thanks... I think its working... Add one more step to the process.
mrf51 said:
Thanks... I think its working... Add one more step to the process.
Click to expand...
Click to collapse
What have you do to work again? My phone have the same problem...
Thanks.
I have to this every couple months when my phone won't connect with my phone. Some sort of bluetooth issue.
- factory reset watch
- go into android wear and remove the watch
- forget the watch in bluetooth settings
- uninstall android wear
- restart the phone
- install android wear
- restart the phone
- use wear to connect to the phone
Sometimes I have to do this twice and it might take 45 mins to update my apps.
Perfect for me.
The only issue remaining is the unexpected unlinking with the phone, but it isnĀ“t new.
Phone Bq Aquaris E6 4.4.2, watch Sony SWR50 6.0.1.

Question Videos Freezing!

Past 2 days the video freezes on this phone. Doesn't matter which app I'm using to watch videos, they freeze then continue then continuously freezing and continuing.
I've tried different WiFi connections and 5G. Oddly when I restart the phone it'll restart, boots into the OS, and after about 10 seconds restarts again on its own. After the second restart this won't happen again. I've tried turning it off and back on again.
Don't know where to go from here.
GodKingKnight said:
Past 2 days the video freezes on this phone. Doesn't matter which app I'm using to watch videos, they freeze then continue then continuously freezing and continuing.
I've tried different WiFi connections and 5G. Oddly when I restart the phone it'll restart, boots into the OS, and after about 10 seconds restarts again on its own. After the second restart this won't happen again. I've tried turning it off and back on again.
Don't know where to go from here.
Click to expand...
Click to collapse
Do you mean buffering stop or stuttering/freeze?
zSyntex said:
Do you mean buffering stop or stuttering/freeze?
Click to expand...
Click to collapse
No that's no buffering, but the video will freeze for 2 seconds then continue, and this occurs every 10 seconds.
GodKingKnight said:
No that's no buffering, but the video will freeze for 2 seconds then continue, and this occurs every 10 seconds.
Click to expand...
Click to collapse
It's the first time I hear something like this in a top smartphone.
Tried to reset or talk with the assistance for RMA, if it is new?
zSyntex said:
It's the first time I hear something like this in a top smartphone.
Tried to reset or talk with the assistance for RMA, if it is new?
Click to expand...
Click to collapse
You and me both.
I gave up and reset. Working fine now.
I have the same issue, is there any fix without resetting
Sadly I didn't find one.
I had the same problem, but after I turned off and on my RM8 that problem disappeared
My problem was unique as I discovered it happens during games, audio or video playback of any kind on any app.
Restart, hard resets, bootloader screens, cache free apps, nothing fixed the issue.
Factory reset unfortunately the only method that worked. Ran a backup and did it.

Categories

Resources