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The problem is that the phone will not ring for either incoming or outgoing calls. Someone phoning me gets no rings, it goes immediately to voice mail. When i try to call out the screen looks perfectly normal - all of the correct icons are showing up so it looks like it is ringing, but it is not ringing either at my phone or at the person i am calling.
The problem is cured by restarting the phone. Only after i restart the phone do i get notification about any messages that were left.
This happens only when the battery is at about 40%, but not always - just occasionally and rarely. It happened today for the first time in a few months; it also happened a few times, a few months ago.
I would think that at 40% battery there should be no battery charge related problems? 40% should be plenty to run the phone?
Any ideas? I am going to return it to the store and ask about this, but i would like to have some more info to go on, if any is available.
TIA,
Mick
mdawdy said:
... This happens only when the battery is at about 40%, but not always - just occasionally and rarely. It happened today for the first time in a few months; it also happened a few times, a few months ago ...
Click to expand...
Click to collapse
Update: It may very well be happening more often than i thought. I do not get a lot of calls, certainly not every day, so it could be quite consistent and i may not have noticed. For the next while i'll let it run down every other day and check.
It happened today. I just decided arbitrarily to check. Battery at ~35%. I phoned to check if i had any messages. Everything looked normal as i said in my original post, but it did not ring and did not connect.
Before re-starting i checked to see if Mobile Data was working. It was not. After re-start both Mobile Data and the Phone were working.
I am wondering what is the technical significance to the Phone problem of the Mobile Data also not working? They must be somehow related in the hardware or software structure of the phone.
I got my phone back today. On the report it says ...
Complaint
#1[]C56-no service
phone antenna cutting out intermittently
Symptom code C56
Work performed
[202]-Full sw upgrade & phone reset
;sw re-flashed then rebuild to factory default
Repair code 202
I'll see if it happens again or not over the next few days and report back. To me it sounds like they did nothing to the physical components of the phone, just flashed/installed/configured the various software components.
Mick
Here we are, exactly one week later, and the phone failed in exactly the same way. So the "repair" process they applied did not work. I'll be returning it to the Rogers store today and will report back here with the results.
I may have the solution to this problem of network drops now, finally. I took it back to the Rogers store where i bought it. This time there was a more knowledgeable guy there. He took one look at the screen and said "I know exactly what is the problem". What he noticed was that the LTE notification was not showing. This city is an LTE hot spot. The phone should connect with LTE virtually anywhere, anytime. He said it is not the phone at all, but that there is a "switch" that needs to be reset for my account; something to do with the SIM card. After a couple of phone calls he returned the phone and said that it is fixed.
Time will tell. I'll post again.
Mick
False alarm. The fix made it worse. Now it not only drops network connections, but also drains 50% of the battery over the course of one day with very little use. Used to drain 20%.
Mick
Just reporting that the so-called knowledgeable guy was incorrect. Still dropping the networks. I went back and he was incorrect again as he believed that you had to have Mobile Data enabled to make/receive calls. Oh well, he was doing his best. Got thru today so far with no dropouts, and battery drain returned to normal ~20% loss for the day. Will see what happens overnight and tomorrow.
Getting kind of tired of having an unreliable device. Hope this gets settled soon. I'll be back to him as soon as it drops out again.
Mick
I really do wish some of the more technical guys on this forum would take an interest in this perplexing problem.
Here is a summary of this problem and of the work done by the official repair center, the results, and finally at the end a couple of questions ...
Here is a description of the technical problem with the phone ...
1. The phone will work normally for an indeterminate time period, perhaps a few hours or maybe a week or so. Then it will malfunction as follows -
2. Signal strength is tiny. The phone will not ring for either incoming or outgoing calls. Someone phoning me gets no rings, it goes immediately to voice mail. When i try to call out the screen looks perfectly normal - it visually appears to be calling as the active icon is on the screen and the message says "dialing". There is no dialing sound. It never connects, it eventually gives up.
3. Mobile Data is not working. With Mobile Data enabled there is no icon on the notification bar. Google search and PlayStore do not run.
4. Wi-Fi is working. The icon is on the notification bar when it is enabled. Google Search and PlayStore work with Wi-Fi.
5. The problem is temporarily cured by restarting the phone. Only after i restart the phone do i get notification about any messages that were left. Then eventually the problem re-occurs.
When i sent phone back the first time this is what they did ...
[202]-Full sw upgrade & phone reset
;sw re-flashed then rebuild to factory default
When i sent it back the second time this is what they did ...
[051]-No trouble found
;RF Calibration performed to enhance RX/TX performance and network connectivity. Passed RF compliance test to meet manufacturer soecifications. Adjusted battery level to optimize power usage
When i sent it back the third time they did exactly the same as the second time. The phone is now working better as i will explain, but it has not been long enough to confirm if the real problem is solved.
I have set up the CleanMaster [CM] and BatteryDoctor [BD] Apps. I have turned off any automatic options in both. I make only light use of the phone - a few calls per day, maybe one Google search, nothing else. I run the 1 Tap Boost CM Widget and the Save Power BD Widget after each use of the phone.
I also have installed NoWallpaper [saves a wee bit of battery power], SmoothCalendar [very nice and very useful] and one of the Clock Apps [with a useful 1 x 2 Widget].
I have not yet disabled the 50+ Apps that CleanMaster reports as harmless to disable as my phone is still under warranty and has this issue that the service people have not yet been able to resolve. But i will be doing that and i highly recommend it to others.
I have had the phone back from the 3rd repair for 6 days now. I am leaving it powered on overnight. At the end of the first day battery = 89%, second day 74%, 3rd day 55%, 4th day 46%, 5th day 31%. That is 5 days of light use. Was 23% this morning so i re-charged it to 100%. I'm happy with 5 days of light use.
I do not have written notes on the previous battery performance. But from memory it used more than 20% the first day, at least an additional 30% the second day. There was not enough to trust it for the third day as it lost more overnight. I was running BD and CM, using the CM Widget but not the BD Widget.
I am wondering when the phone will fail again. I'll post again when that happens as i feel certain that it will. But i secretly hope it will not
So, finally, here are my two questions ...
What is the actual, presumably hardware, problem with the phone that they are not able to find?
What did they do to improve the battery performance so dramatically? Did they for example lower the CPU clock rate?
mdawdy said:
I really do wish some of the more technical guys on this forum would take an interest in this perplexing problem.
Here is a summary of this problem and of the work done by the official repair center, the results, and finally at the end a couple of questions ...
Here is a description of the technical problem with the phone ...
1. The phone will work normally for an indeterminate time period, perhaps a few hours or maybe a week or so. Then it will malfunction as follows -
2. Signal strength is tiny. The phone will not ring for either incoming or outgoing calls. Someone phoning me gets no rings, it goes immediately to voice mail. When i try to call out the screen looks perfectly normal - it visually appears to be calling as the active icon is on the screen and the message says "dialing". There is no dialing sound. It never connects, it eventually gives up.
3. Mobile Data is not working. With Mobile Data enabled there is no icon on the notification bar. Google search and PlayStore do not run.
4. Wi-Fi is working. The icon is on the notification bar when it is enabled. Google Search and PlayStore work with Wi-Fi.
5. The problem is temporarily cured by restarting the phone. Only after i restart the phone do i get notification about any messages that were left. Then eventually the problem re-occurs.
When i sent phone back the first time this is what they did ...
[202]-Full sw upgrade & phone reset
;sw re-flashed then rebuild to factory default
When i sent it back the second time this is what they did ...
[051]-No trouble found
;RF Calibration performed to enhance RX/TX performance and network connectivity. Passed RF compliance test to meet manufacturer soecifications. Adjusted battery level to optimize power usage
When i sent it back the third time they did exactly the same as the second time. The phone is now working better as i will explain, but it has not been long enough to confirm if the real problem is solved.
I have set up the CleanMaster [CM] and BatteryDoctor [BD] Apps. I have turned off any automatic options in both. I make only light use of the phone - a few calls per day, maybe one Google search, nothing else. I run the 1 Tap Boost CM Widget and the Save Power BD Widget after each use of the phone.
I also have installed NoWallpaper [saves a wee bit of battery power], SmoothCalendar [very nice and very useful] and one of the Clock Apps [with a useful 1 x 2 Widget].
I have not yet disabled the 50+ Apps that CleanMaster reports as harmless to disable as my phone is still under warranty and has this issue that the service people have not yet been able to resolve. But i will be doing that and i highly recommend it to others.
I have had the phone back from the 3rd repair for 6 days now. I am leaving it powered on overnight. At the end of the first day battery = 89%, second day 74%, 3rd day 55%, 4th day 46%, 5th day 31%. That is 5 days of light use. Was 23% this morning so i re-charged it to 100%. I'm happy with 5 days of light use.
I do not have written notes on the previous battery performance. But from memory it used more than 20% the first day, at least an additional 30% the second day. There was not enough to trust it for the third day as it lost more overnight. I was running BD and CM, using the CM Widget but not the BD Widget.
I am wondering when the phone will fail again. I'll post again when that happens as i feel certain that it will. But i secretly hope it will not
So, finally, here are my two questions ...
What is the actual, presumably hardware, problem with the phone that they are not able to find?
What did they do to improve the battery performance so dramatically? Did they for example lower the CPU clock rate?
Click to expand...
Click to collapse
Based upon your post, should my daughter stay away from this phone. She has a G2 right now.
alhadee12 said:
Based upon your post, should my daughter stay away from this phone. She has a G2 right now.
Click to expand...
Click to collapse
I have posted about this problem on four S4 mini forums and on one S forum. No one has ever seen or heard of this problem. It is clear that my phone is the only one with this problem.
mdawdy said:
I have posted about this problem on four S4 mini forums and on one S forum. No one has ever seen or heard of this problem. It is clear that my phone is the only one with this problem.
Click to expand...
Click to collapse
Thanks fort the response, i told her not to get the phone.
Well, it gets worse. The phone messed up today same as before. A bit more than two weeks after the "repair". I was at home in one of the strongest signal areas. Would not receive or make calls or use mobile data. So back to the Rogers store. By the time i got there it had started working again so i could not demonstrate the problem. Also used a lot of battery power today, about 40% with light usage compared to 15% or less per day for the past two weeks.
What the counter guy at the Rogers store said is that there is nothing wrong with the phone, that all cell phones do this, and that i should adjust my expectations.
Here's another ConnectionChecker app. This one attempts to reconnect ...
https://play.google.com/store/apps/details?id=net.jeremychase.ConnectionChecker
Facer seems to be acting weird after the latest update. My battery drain has gone from about 3% an hour up to 5% an hour. Plus when I wake the watch face, it takes a second or two for the background image to load. Until it does, all I get is a black screen with the time and date on it (the battery level doesn't show either)
Anyone else seeing these issues?
You need to update it to 0.90.12b, the 0.90.12 had many overloading problems, as stated here: http://forum.xda-developers.com/showpost.php?p=56171549&postcount=661
I wonder if this software update tries to help to conserve the battery life of the watch, it seems like the time taken for the watch to go to sleep is faster than previously.
This has made an impact on an app which I have been using since I got the watch. I have been using Endomondo for my sports activities to track my heart rate and my calories burnt. Whenever I use the app, the watch will be lit on throughout and after one hour of cardio activities the calories burnt will be about 500-600.
Since the update, when I turn on the app it will just show for about 10 seconds and then go to sleep mode. It seems that the heart rate and calorie counter would stop and only continue when I tap the screen again, so the counter has become inaccurate and now the calorie counter will read less than 200 calories burnt after 1 hour. It is quite irritating when I have to keep tapping the screen every now and then to make sure its running and it goes back to sleep again after 10 seconds.
Anyone experienced such issues or have any solutions?
hello everybody,
Since the last update of the R800, the option "every 10 minutes" being checked in the parameters of the heart frequency ,
the taking of the frequency at rest is aleatory and is between 20 minutes to about 1 hour 20 minutes.
Do you have the same problem?
Note:
I reinstalled the old version and I have no problem, the measurement is done well every 10 minutes.
Thank you for your answers.
Friendly
I am having the same behavior on my watch after the 4.0.0.7 update, sometimes it is at least consistent (every hour) but definitely not every 10 min. which worked perfectly with the previous firmware 4.0.0.4. Were did you find the old version, would you be able to share it? as I have some other issue with the current firmware as well (severe battery drain after reset and reboot) and also would like to install the previous build.
Thanks.
hello everybody, @braas000,
I have reinstalled the version of which I attach the address to you.
no more problems at least with regard to the taking of the heart frequency "at rest" , this one is done well every 10 minutes.
waiting for a new update, I hope it will also solve your other problems.
https://forum.xda-developers.com/smartwatch/galaxy-watch/update-gw-r800-t3936370
Friendly
Thanks a lot for the link, downloading as we speak
Hello people. I also have a problem with manual measurement and every 10 minutes with heart measurement. Sleep measurement also doesn't work because I think it's related to the measurement of heartbeat. I installed this firmware indicated by you but the problem continues.
After I received the upgrade to 1.0.9.58 couple of days ago I am facing serious battery drain on my GT2.
Before my GT2 last easily 7-10 days. After the FW upgrade I went to 1,5 day only !!!!
I did not changed anything in my GT2 settings or android Health app settings. I am using just default watch face no custom faces.
•I tried to reset the GT2 directly from watch display. - doesn` t help
•Than I tried to restore to default settings form android Health app - doesn` t help
•I switched off all monitoring functions (heart/stress/sleep) - only small improvement
• at the end I reinstalled the android health app completely - nothing changed
In 21hrs I had a drop of -45% from battery. I have them just 1 year so battery life should be fully ok...
Is there somebody else facing the same problem ?
Any Idea how to fix ?
I am desperate already
Unfortunately i have the same problems, although mine last 3 day's.
That last update was a really bad one! I have seen many people having problems with their gt after this update! Including me with no connection for calls.
paco8784 said:
That last update was a really bad one! I have seen many people having problems with their gt after this update! Including me with no connection for calls.
Click to expand...
Click to collapse
Mine GT2 are useless now. I have to take my old citizen watch instead as GT2 was not reliable at all. On top of weak battery it start randomly freezes...
Really waiting for next NORMAL update
Try with BT off on the watch to see if it is a connexion error ?
dersie said:
Try with BT off on the watch to see if it is a connexion error ?
Click to expand...
Click to collapse
How can I turn bt off on the watch?
paco8784 said:
How can I turn bt off on the watch?
Click to expand...
Click to collapse
Not an Airplane mode ? Or connexion menu with BT and Wifi ?
dersie said:
Not an Airplane mode ? Or connexion menu with BT and Wifi ?
Click to expand...
Click to collapse
Not on the watch!
I also upgraded my GT2 to this firmware version a couple of days ago, hoping for the inclusion of SPO2 function but nothing.
BTW there truly is a significant drop in battery life since. It's actually like 20% battery per day instead of 12%~15% battery per day before.
Hope Huawei fixes this ASAP.
Battery after 6 day's 15% power without stress and heart beats.Only sleep mode is on and automatic screen opening with hand gesture.
The important problem after the last update is the missed calls. Now show only the number and not the name of the contact.
Before I do not have this problem.
Can you suggest me a solution to this problem?
sakis art said:
Can you suggest me a solution to this problem?
Click to expand...
Click to collapse
Waiting for the next update, maybe?
Just reset my GT2 today to see if the battery life is improving...
i am also on that new firmaware, and not facing any issue. charged watch last monday, 5.10.., and till today battery is on 23%.
I also have a lot of battery consumption, only notifications, sleep and pulse are on. restarting to factory settings did not help. frimware 1.0.9.58. will there be any new updates?
I've sent my GT2pro to service as they are still under warranty. Service did changed the motherboard and admit the issue. (Battery drain, random freazing)
Now I am back at FW 1.0.8.16 with blocked auto updates in Health app. Nobody will persuate me to update into 1.0.9.58. ....Will wait for the next release in the row
basavel said:
I've sent my GT2pro to service as they are still under warranty. Service did changed the motherboard and admit the issue. (Battery drain, random freazing)
Now I am back at FW 1.0.8.16 with blocked auto updates in Health app. Nobody will persuate me to update into 1.0.9.58. ....Will wait for the next release in the row
Click to expand...
Click to collapse
Yes the last version before the 1.0.9.58 was the best, has all the latest updates and great battery life. I've been able to go through the entire week without charging and it still has like 25% left.
With the current firmware version I struggle to reach the 5th day before the battery goes red.
Just got a Honor Watch magic 2 42 mm and it updated itself automatically (or I updated it unconsciously) on setup. I'm facing the same problems as you describe. I know the 42mm has half the battery life, but it barely achieves 2 days with smart heart rate monitoring and sleep tracking so I searched for my software version and ended up here. If someone else can give feedback about the 42mm appreciated.
Thank for the thread and the info.
Same problem
Since that update, I only have 8 hours batterylife (I have the 42mm version). Still don't know after weeks what it causes.
on 1.0.9.58 i dont have any battery drain, but i see that watch is not counting steps correctly. When i wake at night and do some steps and when i check its saying 0 steps and then also sleep tracker saying that i was not awake.
Any idea when to expect next update? (.....after 1.0.9.58)