I was away from home without a charger, and someone had a micro-usb to usb-c adapter so I plugged it into my pixel 2xl. it smelled a bit like burnt plastic after a minute and i noticed the battery level had actually dropped, so i turned it off until i got home. my charging port was dead, phone wouldn't power on.
i ended up taking it to a repair shop where they agreed with the diagnosis, and they quoted me on the repair. then they noticed that i had a hairline fracture through the glass and they said it would almost certainly break the glass during repairs so that would need to be replaced too. the price was more than the cost of a used pixel on ebay so i started asking about simply getting the data off the phone, if they had a display and port they could just plug up without fulling installing. then he gave me a discount on the repair since changing the charging port and the screen was basically all the same labor, and i decided to just go that route.
they had my phone for a week waiting on parts and i was out of town, and i was using an older phone during that time. I got my phone back and my passcode is incorrect. i thought maybe using the temp phone (only 4 digit pin instead of my old 8 digit) had messed with my muscle memory or something, but i wrote out each passcode i had ever used on a paper and checked each of them off. with my sim card in the phone i can receive phone calls, but if i login to my-devices on google, it says it cannot contact my phone and hasn't been in contact since the day i fried the charging port. it was never logged out of my google account. now, is it possible the tech bypassed my lockscreen? i purposely never gave them my passcode, i had several cryptocurrency wallets on my phone. could he have gotten into my phone and logged the google account out? i've seen these pay-for apps, PhoneRescue, iMobie, PhoneCope etc.. any of them worth paying to try?
TL;DR - is it possible a phone tech broke into my phone? is there any way i can remove my passcode or at least recover my data?
also: it is now up to 60 seconds between attempts.. will this continue to rise?
update: haha ok being paranoid, restored my wallets to another phone with backup keys and they are untouched. this is just bizarro world and i forgot my passcode in the span of a week
I called google and they said there is nothing to be done short of remembering the passcode.
However, the tech told me the timeout is 30 seconds between guesses and it only jumped up to 60 seconds because I tried too many times but it should return to 30 if I let it cool off.
I just tried it again and now it is at 120 seconds? Does anyone know how long I have to let it 'cool-off' or is this going to just keep doubling till I can never try a passcode again?
From what you are describing I am not sure you have the correct phone back. Do you have a record of the serial number or IMEI number?
honestly, i thought about that but then I was also paranoid that the tech's broke into my phone too haha
I have my definite imei, how can i check the imei on this phone if i can't get through the passcode though?
The IMEI can be accessed in the bootloader, under the Barcode option. It may also be printed on the SIM card tray.
damn. same imei. so either the passcode somehow was changed when the adapter fried the port and drained it, which i'm assuming is impossible, or what definitely happened is i managed to forget the passcode? which is all the more infuriating.
google said it's impossible to get into the phone, but he also told me that the timeout between attempts would go back down after a cool-down period, but 2 days have passed and i'm still on 2 minutes.
hopefully he's wrong on both counts, if anyone has any long shot ideas in bypassing the passcode, some pay-service i could send my phone off to, or anything else, i'd try anything.
also, if i restart my phone in-between attempts instead of waiting the 2minutes, do i risk a false-negative? because i can restart my phone much faster than waiting 2 minutes.
Related
My Dash recently got wet (it was my 21st birthday), and now I have some (major) issues.
For a while it wouldn't turn on, at all. Then, after taking everything out (battery and sim card) and letting it sit for a few days, then recharging the batteries, my Dash turns on as soon as I put the battery in (rather than waiting for me to push the on/off button).
Then all my alarms from the past 2 weeks start to go off. As soon as I push ANY button, the Dash shuts down. End of story.
Is my beloved Dash completely FUBAR?
Thanks in advance,
David
Magic 8 Ball says: Signs point to yes
My opinion.
Remove the battery from it for 3 days.
Open it up (the phone)
Air dry the whole phone for the same amount of days.
proceed to assemble the phone back, insert the battery back.
Clear Storage command and hopefully it will set everything back to normal.
Cross your fingers.
Most likely its dead if that is happening. Probably fried some of the circuits on the board. If it is still under warrenty, you can try calling customer service and just tell them it stopped working. Don't offer up any information as to the cause.. This worked when i broke my screen.
"Customer service? Yes. My screen no longer works... Ok, we will replace it"
However, you may get dinged with a replacement fee of $100 (t-mobile) if they find that it was not the fault of the actual hardware. However, this is usually far cheaper then buying the phone again.
Interesting tho, my dash survived being fully emursed in a bucket of water. Never turned off, and still have never had any further issues. I still laff at it, i wish I coulda seen my face as I watched it sink to the bottom.
I would just call customer service and see what they say from there.
If you tell customer service what actually happened, you will have to buy a new phone. That is something I know they won't cover. Be vague and unsure of why its doing what it is doing and most likely you will be taken care of.
Thanks guys. I'll let you know how this goes (crossing fingers... but not expecting much)
Hi,
When I tried to unlock my phone this morning the screen didn't turn on so i figured the battery died on me. I connected it to the charger but it didn't do anything. A few seconds later i suddenly got a notification sound and the LED started blinking but still the screen wouldn't come on. I tried tapping some random places in the screen and I noticed it responded to my touch, by now I started getting scared the screen might have died on me.
I pulled the battery and tried to reboot the phone, same problem, screen responds but doesn't display anything, not even the google logo.
Then I tried getting in the bootloader, same thing here, got into bootloader but screen didn't display anything. I figured it might be a problem with the bootloader or whatever so I flashed the factory image from Google but the problem persisted.
The phone was working perfectly yesterday and it hasn't dropped on the floor or got wet, it just sat on the table all night long.
So is there anything else I can do? Has my screen just died randomly on me?
In case the screen needs to be replaced, will Samsung do this for free? I'm not sure if it matters but I'm in Europe.
Anyone? I'm quite desperate here.
scipicore said:
Anyone? I'm quite desperate here.
Click to expand...
Click to collapse
anyone get any idea with this problem i'm having the exact same problem
phone was fine untill yesterday evening (i've had the phone just over a year), i got a message ( i heard the notification sound ) went to unlock the phone and nothing, so i tried pulling the battery, restart the phone and still nothing
led works on the phone, it boots play sounds recieves message etc and the touch and feed back works so you can push random buttons but the screen is completely blank
no cracks, no water damage
Twisted701 said:
anyone get any idea with this problem i'm having the exact same problem
phone was fine untill yesterday evening (i've had the phone just over a year), i got a message ( i heard the notification sound ) went to unlock the phone and nothing, so i tried pulling the battery, restart the phone and still nothing
led works on the phone, it boots play sounds recieves message etc and the touch and feed back works so you can push random buttons but the screen is completely blank
no cracks, no water damage
Click to expand...
Click to collapse
I sent my phone in and it turned out I had water damage, even though I'm sure it never ever came in to contact with water or even moisture. Had to buy a new one, no refund or anything. Even had to pay €200 to get my broken phone back.
I hope you have more luck than I did.
You got ripped hard, water damage is an excuse the telcos use to get out of replacing your device, its a widespread practise, sounds like your phone had a hardware fault and should have been repaired or replaced.
If it happens again insist on proof and explain you know your rights and will pursue a formal investigation with whatever is the relevant consumer authority in your region.
Dont take no for an answer and be prepared to politely but firmly argue for your rights and also escalate the complaint if not satisfied with the sellers response.
It is not unusual for mass produced devices to have hardware faults, but water damage is a total copout by the seller.
For example it is estimated that between 0.5% and 2.5% of sgs3 i9300 devices have faulty batteries which leak and damage internal hardware, and typically the seller will blame the buyer for water damage (more $ for them) rather than replace the device (no $ for them).
sent via xda app from starkissed maguro gnex paranoid beta9
This is a Fully Stock, Fully OTA updated, TMobile LG G4 "May" Build.
Ok, irony is to follow... "I just finished paying off my LG G4" and a couple days ago... I woke up, unplugged the phone, Opened Hangouts and started a text message. The screen completely locked up within seconds. I pushed the power button to turn the screen off and it did so. I pushed it again to turn the screen on. It took a few seconds before coming back on and seemed sluggish so I powered down the phone. At this point the phone was DEAD.
I tried charging it, even though it charged all night, but nothing even shows on the screen. I tried booting into safemode/recovery nothing at all happens. I tried another battery from a working LG G4 and nothing at all. Nothing on the screen, no vibration... Just Darkness. Water sticker is white and there has never been any water or physical damage.
-Bought this phone from TMobile for use on Family Mobile. TMobile says "because it is not in use on our lines we cant do anything".
-TMobile goes on to say that the warranty is up anyway...
-I have seen that this is a Known issue by TMobile and LG all over the internet with people getting replacements
Questions:
-Should I try to contanct Family Mobile or would that be a waste of time?
-Should TMobile replace a product with a known defect even after warranty?
-Should LG replace a product with a known defect even after warranty?
-If those fail are there ways out of warranty to revive the phone?
Suggestions Please and Thank You!!
I sent the phone into LG and it took them 5 days to come back with a diagnosis. The results were shocking coming from a company that I personally swore by for years now because of their product quality.
The diagnosis was "Touch Window needs replaced". I almost punched a wall when I saw that. I have a tiny hair line scratch at the top pf the Digitizer from my keys and that is their Diagnosis for why my phone shut off and wont turn back on. They gave me a price to fix the screen and explained nothing about the power issue. Contacting them only furthered my frustration as all 5 members of Customer Support played the same broken record. I asked the following; "What is being done about the power issue?", "Why cant you just fix the power issue?", "What was the cause of the phone not powering on?", "Why cant you tell me why the phone wont power on?". They all repeated; "We fix the whole device in general especially if it has physical damage or defects", "You can choose to pay for the repair or not pay", "The touch screen was found to be damaged or have cosmetic issues". They refused to even acknowledge the power issue because of this tiny little scratch that allows them to hide the real issue.
So now I have to decide either to pay them an absurd amount ($153) to replace the Digitizer and let them tuck the power issue under the rug -or- Have them send it back to me, replace the digitizer ($40 actual cost) myself and send it back and see what they charge and have to say.... I am willing to bet at that point they come back and say, "Your phone is out of warranty we can offer you a refurbished phone for $153". Which, is probably what they are actually charging me for and not a Touch Window because I am guessing the main board is defective and that is why they don't want to talk about it.
I am very upset with LG over this... bad Customer Support when they are trained to repeat the same answers over and over to different questions and never really answer the questions.
To anybody that can help me,
I recently bought a refurbished Note 5 sm-n920a. I figured it's an unlocked AT&T phone and I bought it in the middle east. the problem I have is that the back cover of my phone cracked so I went to repair it. When I was at the repair shop the technician also showed me the battery which looked totally worn out and probably dangerous to continue using. The technician offered to change the battery. He changed the battery and changed the back cover. My main concern was the back cover so when he fixed the back cover I inspected it top to bottom side to side just to see if the cover was installed properly. I took a glimpse at my screen to see if it was on and immediately put the phone in my pocket and left the shop. It was late, every shop was closed by the time I actually took my phone out of my pocket and tried calling it was too late.
My Problem;
I cannot unlock my phone. It will show me the main screen where I would either use my fingerprint or password to unlock. When I restart my phone it usually forces me to put in my password, this time it didn't and says try again in 1,312,081 minutes. It does not give me an option to sign in google account. I tried clearing cache from recovery mode which didn't solve anything.
The date and time also changed to January 1st, 2015. I'm assuming maybe this also has something to do with it. I cannot change the time unless I have access to the phone. I tried changing the time and date from my Samsung gear but to no avail.
P.S I have everything backed up online so I'm not worried about losing any information. I just won't be able to recover what I need because I am in Iraq. The internet is so bad it will take more than 1,312,081 minutes to redownload what I urgently need.
Please help!!!
Thank You,
Noor
To keep this short. This is my first post but was a member some time back with different ID I know long have access to. This is my issue, My wifes Aunt past away recently from covid and her phone was given to me by her husband as the hospital had cleaned it with something which I assume was alcohol or water based cleaner. The issue now is the phone keeps getting the moisture alert. I do not think the phone is wet and I have had to off for nearly two weeks. I am trying to get past her Unlock Screen (Pin Number) but unable to get the phone to connect via USB. Yes I could wipe the phone but I am assuming there are pictures and such her husband would like to get off the phone. Is there any way to get past this alert? I have done the wireless charging, deleted the cache and done as much as I can do as I can't get past the lock screen. Is there anything I can load onto an SD card that would get me into the phone or past the unlock? I am not asking for someone to tell me how to hack or break into the phone. Any help would be greatly apprecaited .
Hope she backed up her data...
blackhawk said:
Hope she backed up her data...
Click to expand...
Click to collapse
Honestly have no idea if she did. The family can't get into the phone which is why they brought it to me. Normally not very hard to get past the unlock screen but without being able to connect it to USB I'm a tad stuck.
blackhawk said:
Hope she backed up her data...
Click to expand...
Click to collapse
So there is nothing I can load on an SD card to get past this the lock screen?
I dropped my S9 in the sink full of dishwasher and it still worked but it got really really cable picky. Wet alert most every time. I got cables to the moon and kept trying different ones and 1 just 1 actually stopped the alerts and back to most any cable afterwards. Never could figure that one out.