Develop Bugs

[Q] Why can't I install USB drivers?

Hi, I am just wondering why I can't install USB drivers for my phone. I have tried everything that I could find but I still can't make my PC "see" my phone. I tried HTC Sync and that didn't work either.
Does anybody know why this is happening? Is there some driver issue that I am not aware of? Thanks in advance.

What does your PC say when you plug the phone in via USB?
What does your phone do when you plug it in? (You should see options like in the pic below.)
If you have Windows 7, after plugging in your phone - try Windows Update.
If the phone does nothing when you plug it in - have your tried another USB socket?
You could try installing android-sdk_r10-windows.zip
There is a USB package that comes with it which might help but it probably won't. (You shouldn't need any other part or package that comes with it though.)
Edit: Does your PC see other USB devices?
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What does your PC say when you plug the phone in via USB? It always attempts to install the USB drivers but it always fail to find one.
What does your phone do when you plug it in? (You should see options like in the pic below.)Yes it does show those options and I always choose "disk drive"
If you have Windows 7, after plugging in your phone - try Windows Update.Already did. Nothing comes up.
If the phone does nothing when you plug it in - have your tried another USB socket? Yes I have, it always try to do the same thing. I remove the USB Drivers from Device Managers but I always end up with the same failed process.
You could try installing android-sdk_r10-windows.zip I already have but nothing happens.
Edit: Does your PC see other USB devices? Yes it does. All my devices are using USB connectors (keyboard, mouse, usb hub, etc.)
I am not considering my phone as a faulty one as I tried to connect it to my Mac and it functions as a disk drive although it disconnects itself on the first minute of it being connected, must be because of some app or something, then functions normally. I hope I can fix this soon because I need to root.

reyaga7 said:
What does your PC say when you plug the phone in via USB? It always attempts to install the USB drivers but it always fail to find one.
What does your phone do when you plug it in? (You should see options like in the pic below.)Yes it does show those options and I always choose "disk drive"
If you have Windows 7, after plugging in your phone - try Windows Update.Already did. Nothing comes up.
If the phone does nothing when you plug it in - have your tried another USB socket? Yes I have, it always try to do the same thing. I remove the USB Drivers from Device Managers but I always end up with the same failed process.
You could try installing android-sdk_r10-windows.zip I already have but nothing happens.
Edit: Does your PC see other USB devices? Yes it does. All my devices are using USB connectors (keyboard, mouse, usb hub, etc.)
I am not considering my phone as a faulty one as I tried to connect it to my Mac and it functions as a disk drive although it disconnects itself on the first minute of it being connected, must be because of some app or something, then functions normally. I hope I can fix this soon because I need to root.
Click to expand...
Click to collapse
Did you solve this problem? I have the same one.

A bad USB connection can cause these problems, use USB one if on a laptop or one in the back of a desktop model.
Sent from my Inspire 4G using xda premium

Try to use the other USB cable or origin USB cable.
Try one more thing. Change a new SD card
Is it second hand phone ? If yes, no comment and too many possibility.

USB Drivers
reyaga7 said:
Hi, I am just wondering why I can't install USB drivers for my phone. I have tried everything that I could find but I still can't make my PC "see" my phone. I tried HTC Sync and that didn't work either.
Does anybody know why this is happening? Is there some driver issue that I am not aware of? Thanks in advance.
Click to expand...
Click to collapse
Hi, I too am having this problem, just got a DHD but when plugged into pc charges but no promt for anything else like all other htc devices. Tried different htc sync suite versions and singular drivers, changed sd cards and cables but still nothing. Any ideas welcome.
Thanks

It depend of the ROM you have (the picture is for a sense rom).
On some you can choose an action to be always performed, so it never prompt.
Go in your settings.
And... clean the phone usb connector. Pockets are sometime dusty
Blow in the connector and try again. Easiest problems are sometime the ones we forget.

which rom do u use?

If you're running Windows 7 64bit, try deleting all driver files via Device Manager, then booting into Windows with the "Disable driver digital signature enforcement" option, then plug in your phone and try to install drivers.

Sorry for slow response.
Im running stock everything to my knowledge, and on xp, tried cleaning usb port, still nothing. Haven't tried different comp, will now...
Edit, tried Vista, nothing. Dunno what to do next.
Sent from my Desire HD using xda premium

Even in charging mode your phone should be detected. Most likely your cable is only for charging or it is damaged. Could also be your phone's micro usb port is damaged. If you are getting nothing on 2 computers it has to be one or the other.
What mode do you have your phone in when you try to connect? In Disk Drive mode your sd card should be detected as a removeable hard drive. And the drivers for this are included in all windows OS. No need to install any drivers for this mode.
Also many have issues with HTC Sync. Try installing MyPhoneExplorer. You can get it from The Market. And it will give you a link in the more information part to install the needed desktop software for your computer. Works well and has many features.

No OS, OTG not recognized. Am I bricked?

Accidental full wipe of my Nexus 7 has left me with a no OS paper weight.
Fastboot indicates it's locked but I can boot into TWRP, but can't get it to be recognized by any PC and it won't recognize my OTG-USB (which has been recognized by others).
Any ideas as to how to get her up and running would be greatly appreciated.
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Did you mount the OTG usb in TWRP or just looked for it to auto detect?
Btw, this belongs in the Q & A section, so ask a mod to move it

I am unable to select/check mount the OTG while in TWRP. The OTG is formatted correctly as the OTG is readable on other devices, but it seems like it just isn't being found by the N7. I'm baffled.

Check this thread: http://forum.xda-developers.com/showthread.php?t=3064562

Tried it on a full battery, still no luck.

tried to get it to work, any suggestions fellow XDAers? I'm in a real jam here

Check this thread: http://forum.xda-developers.com/show....php?t=3064562
Click to expand...
Click to collapse
Thanks, but I can't get the tablet to be recognized. I've tried it in multiple windows computers with both USB 2 and 3.

Have you tried adb/fastboot?

Have you tried adb/fastboot?
Click to expand...
Click to collapse
I am able to fastboot, but still can't get the pc to recognize that it's connected. The tablet takes a charge, but the pc never acknowledges that a device is connected, device manager never indicates a device is connected.

-If you don't have any Roms on internal storage, that's no good since you have TWRP.
-Try A different USB cable.
-Definitly make sure you have installed Google USB drivers.
-Have you tried ADB Sideload in twrp? Maybe TWRPs' adb will work better.
It looks like you need to update your bootloader as well, go with the latest factory images.
If you need to know where to find the above things I can point you to them. You must eventually get the PC to recognise it in fastboot though.

CrazyJ36 said:
-If you don't have any Roms on internal storage, that's no good since you have TWRP.
-Try A different USB cable.
-Definitly make sure you have installed Google USB drivers.
-Have you tried ADB Sideload in twrp? Maybe TWRPs' adb will work better.
It looks like you need to update your bootloader as well, go with the latest factory images.
If you need to know where to find the above things I can point you to them. You must eventually get the PC to recognise it in fastboot though.
Click to expand...
Click to collapse
Thanks. Everything hinges on the PC being able to recognize that I'm attempting to connect the tablet (or for the tablet to recognize that I've attached the OTG).
I have tried multiple USB cables and ensured that the drivers are installed on the multiple PCs I've attached to.
I have tried to ADB sideload in TWRP, but since none of the PCs recognize that the tablet is connected to the PC, ADB won't work.
Again, it's not that the drivers are not installed, but rather the PC not recognizing that I have attached a device through the USB (no sound, no pop-up, nothing in the device manager). It is extremely frustrating, especially since the device charges via the USB from the PC.

DorianX said:
Check this thread: http://forum.xda-developers.com/showthread.php?t=3064562
Click to expand...
Click to collapse
CrazyJ36 said:
Have you tried adb/fastboot?
Click to expand...
Click to collapse
Still no luck, any other recommendations?

Device Manager doesn't even show something like "qualcomm_qloader"? That's seems worse than any other hard brick I've seen.
-OTG should be FAT32 formated (probably is).
-We're you using Lollipop with that 4.02 bootloader? I believe that was A prerequisite for installing Lollipop which may have cause the tablet to not show on the PC.
- Nexus Root Toolkit has different methods for installing drivers http://www.wugfresh.com/faqs/
-Found this thread http://forum.xda-developers.com/showthread.php?t=2404297&page=1
Shows holding power for A minute got theres' to start doing stuff. It' A different recovery issue though.
Hate to be A downer, I hard bricked A galaxy s4 I had for only 5 days last month. That never turned on again. It's not fun.

I had the same issue. The only way I could fix was a full adb restore. I tried several other ways and none worked.
sent from my Hyperdrive powered G Note 10.1

CrazyJ36 said:
Device Manager doesn't even show something like "qualcomm_qloader"? That's seems worse than any other hard brick I've seen.
-OTG should be FAT32 formated (probably is).
-We're you using Lollipop with that 4.02 bootloader? I believe that was A prerequisite for installing Lollipop which may have cause the tablet to not show on the PC.
- Nexus Root Toolkit has different methods for installing drivers http://www.wugfresh.com/faqs/
-Found this thread http://forum.xda-developers.com/showthread.php?t=2404297&page=1
Shows holding power for A minute got theres' to start doing stuff. It' A different recovery issue though.
Hate to be A downer, I hard bricked A galaxy s4 I had for only 5 days last month. That never turned on again. It's not fun.
Click to expand...
Click to collapse
Nothing shows in the device manager. I was using KitKat on the tablet.
Turns on without an issue, opens TWRP with no issue.
when connected to the PC nothing occurs, not when it's on the Google screen, not when it's in TWRP, not in Fastboot, not when it's restarting. Nothing.
if it was the driver being missing, I'd at least see the device attached, just not communicating properly
sorry to hear about your GS4

The Apostle said:
I had the same issue. The only way I could fix was a full adb restore. I tried several other ways and none worked.
sent from my Hyperdrive powered G Note 10.1
Click to expand...
Click to collapse
if you truly had the same exact problem, how were you able to use ADB if your device wasn't recognized on a PC or OTG?

Welp, that would be my fault for not completely reading. My apologies.
sent from my Hyperdrive powered G Note 10.1

The Apostle said:
Welp, that would be my fault for not completely reading. My apologies.
sent from my Hyperdrive powered G Note 10.1
Click to expand...
Click to collapse
it's alright, thanks for the thought.
I'm just hoping since I can get into TWRP someone has an idea of how I can get it to recognize the OTG or the PC to see it and I can get into ADB.

Corrupted usb port on the tablet? Maybe broken pin. Try to examine it. It can happen that it is being charged but not identified by the pc because of a faulty port. Try live install of ubuntu to chech if it sees the device.

zandgreen said:
Corrupted usb port on the tablet? Maybe broken pin. Try to examine it. It can happen that it is being charged but not identified by the pc because of a faulty port. Try live install of ubuntu to chech if it sees the device.
Click to expand...
Click to collapse
the port looks perfectly fine, I was thinking the same thing, but there doesn't seem to be any damage. I almost wish it was damaged so I could at least assume that's the problem and just trash the thing.

MTP Not Working Windows 10

I am unable to get Windows to mount my Pixel XL in MTP mode. I have the Pixel's screen turned on and unlocked, and the connection option on the phone's pull down menu is set to transfer files. Windows is able to mount the phone when it is in picture transfer mode, but not in MTP mode.. When I look in Window's device manager I can see that the MTP device is connected but I'm getting a yellow triangle exclamation, as in the driver is no good. I uninstalled the driver and tried letting Windows reinstall to no avail. I have searched the web for MTP drivers for Windows, but I can't really find anything. The specific version of Windows that I am using is Windows 10 Education 64.
The main reason for my concern is that I am about to attempt to apply the new root method that is available, and I wasn't sure if I needed to be connected successfully via MTP before I get the ball rolling with ADB. I do have the ADB drivers installed, along with ADB and fastboot and that seems to be working fine. When I run the command 'adb devices' the console shows that my Pixel XL is connected. I am assuming that I should be good to go on that front, but I still want to know why MTP is not working on Windows, and how I can fix it. Any suggestions would be greatly appreciated.
Here's a screen shot of what Window's device manager is showing me.
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norcal61 said:
I am unable to get Windows to mount my Pixel XL in MTP mode.
Click to expand...
Click to collapse
Maybe this will help: http://www.technobuzz.net/download-google-pixel-xl-usb-drivers-adb-fastboot/
Personally I installed the latest SDK which comes with the latest drivers.

Scott said:
Maybe this will help: http://www.technobuzz.net/download-google-pixel-xl-usb-drivers-adb-fastboot/
Personally I installed the latest SDK which comes with the latest drivers.
Click to expand...
Click to collapse
I tried that already. I stumbled across it while searching for a solution. The adb and fastboot parts worked well but not the regular mtp drivers. I think maybe the problem has to do with Windows itself.

I had a similar issue with my Pixel C tablet. I don't remember which driver that I had to use but I eventually got it to work. I believe that I ended up needing PDANet to resolve. I am using the same computer for my Google Pixel phone. I have successfully been able to use MTP on my Google Pixel phone and have access to all the files via file explorer.

I noticed the same thing. When I first attached my phone to the laptop I could see the phone in device manager. Couldn't get into internal storage. Changed the phone from mtp to picture mode then back to mtp and was able to get in. I have to use this method whenever I attach my phone to the laptop using Windows 10. I didn't get any yellow exclamation signs at any time.

plug your phone to your computer then check the notifications,tap on the USB charging this device for other options...just tick the usb to transfer files ....

Check out this Youtube video, fixed it for me.
https://www.youtube.com/watch?v=fUHQzqxxsZI

defens23 said:
I noticed the same thing. When I first attached my phone to the laptop I could see the phone in device manager. Couldn't get into internal storage. Changed the phone from mtp to picture mode then back to mtp and was able to get in. I have to use this method whenever I attach my phone to the laptop using Windows 10. I didn't get any yellow exclamation signs at any time.
Click to expand...
Click to collapse
Believe it or not have seen / owned many devices that exhibited this behavior.
Switching back and forth always fixed.

awesome thanks for that video!!
peejayw said:
Check out this Youtube video, fixed it for me.
https://www.youtube.com/watch?v=fUHQzqxxsZI
Click to expand...
Click to collapse

This was from Microsoft's site, is a little quicker. It would be nice if this got fixed.
(1) Go to C:\Windows\INF
(2) Type "wpdmtp.inf" in search bar provided to the right of the address bar in Windows 10.
(3) Once you found it, just right click on it and select install. It will take a very few seconds.
(4) Connect your device to the pc.

I've found that switching from a USB 3.0 port to a USB 2.0 port fixes all file transfer issues with the Pixel XL. Anyone else seeing that? Any ideas why?

triumvirant said:
I've found that switching from a USB 3.0 port to a USB 2.0 port fixes all file transfer issues with the Pixel XL. Anyone else seeing that? Any ideas why?
Click to expand...
Click to collapse
Nope. Coincidence.
Sent from my Pixel using XDA-Developers Legacy app

triumvirant said:
I've found that switching from a USB 3.0 port to a USB 2.0 port fixes all file transfer issues with the Pixel XL. Anyone else seeing that? Any ideas why?
Click to expand...
Click to collapse
bobby janow said:
Nope. Coincidence.
Sent from my Pixel using XDA-Developers Legacy app
Click to expand...
Click to collapse
I don't know if it's a coincidence because USB 3.0 is still not fully supported or functional on all new motherboards. Even the brands that claim to and brag about having it still have a half ace implementation of it. I'm looking at you Asus and Gigabyte!!! :crying: I have had to stop using their boards because I've gotten too many complaints from customers.
I can never get any 3.0 device to run off my 3.0 ports, wtf?! I can get flash drives to work all day for sure though!!!:silly:

i'm running an ASUS MB too...perhaps there are more variables to this equation than we want to believe.

Jammol said:
I don't know if it's a coincidence because USB 3.0 is still not fully supported or functional on all new motherboards. Even the brands that claim to and brag about having it still have a half ace implementation of it. I'm looking at you Asus and Gigabyte!!! :crying: I have had to stop using their boards because I've gotten too many complaints from customers.
I can never get any 3.0 device to run off my 3.0 ports, wtf?! I can get flash drives to work all day for sure though!!!:silly:
Click to expand...
Click to collapse
I'll grant you that, some of those things happen to me too. But as for a driver not recognizing the device this thread fixes that. That doesn't have anything to do (afaik) with USB 3.0. This was just a silly driver that lost its way. As soon as I tried the method here everything was back to normal.

bobby janow said:
I'll grant you that, some of those things happen to me too. But as for a driver not recognizing the device this thread fixes that. That doesn't have anything to do (afaik) with USB 3.0. This was just a silly driver that lost its way. As soon as I tried the method here everything was back to normal.
Click to expand...
Click to collapse
Windows! Lol.

USB Data transfert not working

Hello everyone,
Since few days, I have a really enoying issue with my Pixel 2 XL.
Android Auto is not working anymore.
after differents diagnostic test, USB data is not working at all. I tried different USB cable, different Android Auto car and different Computer. I have only USB charge.. not data. Even if I enable USB debbug or if I try in safe mode
Does anyone have the same issue ?
What can I do ?
thank you for your help !
PS: https://productforums.google.com/forum/#!topic/nexus/PP_MDA4y0kU;context-place=forum/Nexus this issue looks like the same as me. but even if I enable or disable usb debbug. it doesn't work. and I am with 8.1 Oreo

MrMoi said:
Hello everyone, Since few days, I have a really enoying issue with my Pixel 2 XL. Android Auto is not working anymore. after differents diagnostic test, USB data is not working at all. I tried different USB cable, different Android Auto car and different Computer. I have only USB charge.. not data. Even if I enable USB debbug or if I try in safe mode Does anyone have the same issue ? What can I do ? thank you for your help ! PS: https://productforums.google.com/forum/#!topic/nexus/PP_MDA4y0kU;context-place=forum/Nexus this issue looks like the same as me. but even if I enable or disable usb debbug. it doesn't work. and I am with 8.1 Oreo
Click to expand...
Click to collapse
Have you tried revoking USB debugging authorizations and then re-enabling? It is the option just below the USB debugging toggle. Taking AA completely out of the equation, if after you have tried more than one USB-A to USB-C cables on more than one PC and cannot get MTP working you probably need to do a factory data reset. This will confirm whether you have a hardware issue or not. It is also the first step Google will require you to do prior to allowing an RMA.
Edit: You can also test if fastboot is working in bootloader mode, and if adb is working in recovery mode.

thank you for your help..
I've tried adb, fastboot and factory reset...:crying:

MrMoi said:
thank you for your help.. I've tried adb, fastboot and factory reset...:crying:
Click to expand...
Click to collapse
I'm not sure you understood... my suggestion was to test the phone in bootloader mode and send fastboot commands to it from your PC (eg. fastboot devices) -and- while in recovery mode (eg. adb devices). This is of course with adb debugging enabled. You also didn't answer my question about revoking adb in Developer Settings and then re-authorizing it? I still suspect you have a cable/pc driver issue.

Oups sorry my answer is not really clear.
Yes I revoke all ADB computer in developer setting . I try to boot in fastboot mode and recovery mode but ADB devices and fastboot device command doesn't work.
I can't see the device in my w10 computer in device manager

MrMoi said:
Oups sorry my answer is not really clear. Yes I revoke all ADB computer in developer setting . I try to boot in fastboot mode and recovery mode but ADB devices and fastboot device command doesn't work.I can't see the device in my w10 computer in device manager
Click to expand...
Click to collapse
Use THIS tool to view and remove any Google related USB drivers and try again. Don't worry about removing any drivers, they will re-install. Make sure you get them all out, REBOOT the PC and then plug your device back in. Are there any conflicts in your Device Manager in the USB section?

v12xke said:
Use THIS tool to view and remove any Google related USB drivers and try again. Don't worry about removing any drivers, they will re-install. Make sure you get them all out, REBOOT the PC and then plug your device back in. Are there any conflicts in your Device Manager in the USB section?
Click to expand...
Click to collapse
no conflicts in my device manager, nothing change after removing all my drivers
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MrMoi said:
no conflicts in my device manager, nothing change after removing all my drivers
Click to expand...
Click to collapse
I had the same problem with my Nexus 5x (now dead) and recently pixel 2xl where there is no charging options or USB debugging mode in all different modes(recovery, fast boot) like yours.
What I did before it was installing Andromeda. Not sure if your case was the same.
Anyway, I fixed mine by going to safe mode. Plugging usbA to C, and connecting to mac. Tried changing usbc between the orientation while trying "adb devices" in the terminal on mac. After a while plugging in in each orientation. It came back to work. Not sure why..
Try it on your windows machine if it worked

wkJason said:
I had the same problem with my Nexus 5x (now dead) and recently pixel 2xl where there is no charging options or USB debugging mode in all different modes(recovery, fast boot) like yours.
What I did before it was installing Andromeda. Not sure if your case was the same.
Anyway, I fixed mine by going to safe mode. Plugging usbA to C, and connecting to mac. Tried changing usbc between the orientation while trying "adb devices" in the terminal on mac. After a while plugging in in each orientation. It came back to work. Not sure why..
Try it on your windows machine if it worked
Click to expand...
Click to collapse
thank you, but still not working

Did you ever get this problem resolved? I am having the same issue on my XL 2

I experience this problm as well but I just try different USB ports then it magically works. Quite annoying.

Boiler_81 said:
Did you ever get this problem resolved? I am having the same issue on my XL 2
Click to expand...
Click to collapse
Hello,
I had to send it back to the Google store. I never knew what the problem was.

Thank You
MrMoi said:
Hello,
I had to send it back to the Google store. I never knew what the problem was.
Click to expand...
Click to collapse

Moto G5 does not connect to the PC in any way!

So, after upgrading to Android 8.1 OPP28-85-13 . somehow I could not upgrade to version OPP28-85-16 (OFFICIAL VERSION) and so I tried to update the computer, but the same did not recognizes the cell phone.
I already installed the drivers of the motorola 5x, I changed PC, cable, I activated USB debugging, I already changed that MTP option and nothing! The cell phone does not live on the PC, the only thing that happens is that it carries, nothing else! Does anyone have a solution to this? I'm stuck in a version that still has bugs and I can not update anymore ... I've tried everything!
Excuse my English, I'm from Brazil and I can not find anyone here to solve this.

Assuming you did find the correct OTA to go from OPP28-85-13 to OPP28-85-16, you'd have to go to fastboot, and I doubt those options matter then. Also if you didn't sign up for soak test you wouldn't be able to go from a soak to official version through OTA. Check if your PC recognizes your phone in fastboot.

Hyoretsu said:
Assuming you did find the correct OTA to go from OPP28-85-13 to OPP28-85-16, you'd have to go to fastboot, and I doubt those options matter then. Also if you didn't sign up for soak test you wouldn't be able to go from a soak to official version through OTA. Check if your PC recognizes your phone in fastboot.
Click to expand...
Click to collapse
it does not work in fastboot mode, in fact it is as if the cell phone was dead, it stopped working on the computer, it only loads, I already installed drivers, everything ... but no use, I already tried to use rsd lite but it does not recognize!

Kinda dumb but you're using fastboot command right? Last time that happened to me I was using adb devices and it never showed up

Hyoretsu said:
Kinda dumb but you're using fastboot command right? Last time that happened to me I was using adb devices and it never showed up
Click to expand...
Click to collapse
to recognize in fastboot mode, the cell phone does not need to be recognized on the pc first? I connect the USB cable and it's the same as nothing, besides that, debugging usb also does not work to proceed in fastboot

Nope. If it's in fastboot, it won't get recognized as an actual device, you'll just hear the plugging sound and be able to interact with it via commands

Hyoretsu said:
Nope. If it's in fastboot, it won't get recognized as an actual device, you'll just hear the plugging sound and be able to interact with it via commands
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Does not recognize, neither in fastboot nor in normal mode

@kolple
Hey I know you said you installed drivers and all.. But maybe you should uninstall them and try again. This really sounds like a driver problem honestly.
You could try looking up for UsbDeview on google. It's a pc app which lets you see installed devices.. You could uninstall everything related to your Moto g5.. Then reinstall official Motorola drivers.

Chekm8Qc said:
@kolple
Hey I know you said you installed drivers and all.. But maybe you should uninstall them and try again. This really sounds like a driver problem honestly.
You could try looking up for UsbDeview on google. It's a pc app which lets you see installed devices.. You could uninstall everything related to your Moto g5.. Then reinstall official Motorola drivers.
Click to expand...
Click to collapse
I already tested it on other computers, and the same thing happens, does not install anything, nor does the device manager appear. It is as if the cell phone was no longer receiving data through the cable ... I do not know, it could be an android bug or the faulty usb port, some solution to that?

kolple said:
I already tested it on other computers, and the same thing happens, does not install anything, nor does the device manager appear. It is as if the cell phone was no longer receiving data through the cable ... I do not know, it could be an android bug or the faulty usb port, some solution to that?
Click to expand...
Click to collapse
This is odd for sure. I wish I could help more honestly. Trying USB 2.0 or 3.0 ports doesn't change anything right? Probably not.

kolple said:
Does not recognize, neither in fastboot nor in normal mode
Click to expand...
Click to collapse
I would say update your adb/fastboot
I never use minimal adb/fastboot but always the package that comes with the full android sdk
Also try a different USB cable
And you can try cmd as admin instead of the windows power shell not that it should make a difference

kolple said:
So, after upgrading to Android 8.1 OPP28-85-13 . somehow I could not upgrade to version OPP28-85-16 (OFFICIAL VERSION) and so I tried to update the computer, but the same did not recognizes the cell phone.
I already installed the drivers of the motorola 5x, I changed PC, cable, I activated USB debugging, I already changed that MTP option and nothing! The cell phone does not live on the PC, the only thing that happens is that it carries, nothing else! Does anyone have a solution to this? I'm stuck in a version that still has bugs and I can not update anymore ... I've tried everything!
Excuse my English, I'm from Brazil and I can not find anyone here to solve this.
Click to expand...
Click to collapse
Try using Moto lenovo smart assistant it will flash the latest firmware.

riyan65 said:
Try using Moto lenovo smart assistant it will flash the latest firmware.
Click to expand...
Click to collapse
Really? I didn't even know that.

riyan65 said:
Try using Moto lenovo smart assistant it will flash the latest firmware.
Click to expand...
Click to collapse
No application that will connect USB will not work, nor with debugging, no use! My salvation would be if there was an application that does these methods over wifi.

kolple said:
No application that will connect USB will not work, nor with debugging, no use! My salvation would be if there was an application that does these methods over wifi.
Click to expand...
Click to collapse
Man this is so weird.. In your screenshot the bootloader screen actually detects the phone being connected to usb.

Chekm8Qc said:
Man this is so weird.. In your screenshot the bootloader screen actually detects the phone being connected to usb.
Click to expand...
Click to collapse
Exactly! But it does not recognize on the system, on any computer. In fastboot it appears that it recognized, but without signal ... With the cellphone turned on normal, also nothing appears in the computer, even with usb debugging

kolple said:
Exactly! But it does not recognize on the system, on any computer. In fastboot it appears that it recognized, but without signal ... With the cellphone turned on normal, also nothing appears in the computer, even with usb debugging
Click to expand...
Click to collapse
Have you tried in device manager to scan for hardware changes when the phone is connected? And of course you selected mtp right? Have you selected mtp in developer options? You should try to revoke USB debugging authorizations ( right under USB debugging) this will reset the adb permission you first allowed. You should get prompt for permission again when you type adb devices under cmd ( if phone is seen by pc)
When you check your installed programs on pc do you have other USB drivers installed at the same time as the Motorola ones? If so that might cause some issues.

Chekm8Qc said:
Have you tried in device manager to scan for hardware changes when the phone is connected? And of course you selected mtp right? Have you selected mtp in developer options? You should try to revoke USB debugging authorizations ( right under USB debugging) this will reset the adb permission you first allowed. You should get prompt for permission again when you type adb devices under cmd ( if phone is seen by pc)
When you check your installed programs on pc do you have other USB drivers installed at the same time as the Motorola ones? If so that might cause some issues.
Click to expand...
Click to collapse
I've already changed all these options, I already installed and reinstalled the motorola drivers and nothing works for me

kolple said:
I've already changed all these options, I already installed and reinstalled the motorola drivers and nothing works for me
Click to expand...
Click to collapse
There seems to be quite a few cases like yours if you Google the problem.
Mind looking at this to start with?
https://www.google.ca/amp/s/forum.x...p-problems-8-1-official-windows-t3715171/amp/

Chekm8Qc said:
There seems to be quite a few cases like yours if you Google the problem.
Mind looking at this to start with?
https://www.google.ca/amp/s/forum.x...p-problems-8-1-official-windows-t3715171/amp/
Click to expand...
Click to collapse
did not work, even changing the options MPT, PTP, loading, the device manager did not appear anything either!
@edit
USB HOST DIAGNOSTIC