Develop Bugs

root and hardware

Hi, so i got a G4 H815 and i can unlock my bootloader, but my only concern is that after unlocking it my warranty will be void.
So my question is does anyone have a hardware problem? Like screen problems or anything?

I unlocked my bootloader, but I didn't notice my digitizer is broken. It's really dysfunctional. Using multi-touch results in my phone thinking that I'm touching the screen at random locations. Scrolling is a pain in the arse as well.
I don't know whether I can send my phone to LG to just get it fixed. I should be, since the law in the Netherlands states that if it's a hardware fault, you still have warranty.

Returned my first G4 because of a faulty screen.
I had Bootloader unlocked it via LG Dev site and had no problem getting a new one.

johnny8910 said:
Returned my first G4 because of a faulty screen.
I had Bootloader unlocked it via LG Dev site and had no problem getting a new one.
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R3NC0N said:
I unlocked my bootloader, but I didn't notice my digitizer is broken. It's really dysfunctional. Using multi-touch results in my phone thinking that I'm touching the screen at random locations. Scrolling is a pain in the arse as well.
I don't know whether I can send my phone to LG to just get it fixed. I should be, since the law in the Netherlands states that if it's a hardware fault, you still have warranty.
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Click to collapse
thanks a lot!

I have personally not had a single issue that would make me need to take the phone back and swap it out.
I understand that you are nervous about that, but just be careful as far as drops and around liquids and you will be good to go buddy.

Z3ldaFan88 said:
I have personally not had a single issue that would make me need to take the phone back and swap it out.
I understand that you are nervous about that, but just be careful as far as drops and around liquids and you will be good to go buddy.
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Click to collapse
thanks! i will unlock it today!

G4 bootloop: LG officially admits hardware fault, will repair affected devices

Hello, good news!
LG finally admits the problem. Then it will be easier for us to have our devices repaired/replaced! :highfive:
Some of you already shared links on several topics related to bootloop, I think it's better to create a new topic about it, as I wrote an article too for french customers
English: http://www.androidauthority.com/lg-admits-g4-bootloop-problem-hardware-fault-669603/ (official statement)
French: http://www.gamergen.com/actualites/...engage-remplacer-unites-defectueuses-269974-1
For european customers/people who bough it from UE reseller, no worries:
bel57 said:
P.S. furthermore, European Union stipulate under directive 1999/44/CE that it allows users to modify the software, root included. This modification *DOES NOT* void minimum warranty of 2 years on hardware supported by the manufacturer.
Voided warranty by "illegal" software modification has been classed as an unfair term and it's fought by U.E.
Click to expand...
Click to collapse
Sources
https://fsfe.org/freesoftware/legal/flashingdevices.en.html
http://www.bitdefender.com/security...nty-in-eu-but-opens-new-ways-for-malware.html
Already discussed here http://forum.xda-developers.com/showthread.php?t=1998801
EDIT: check out Svartsyn333 feedback
Svartsyn333 said:
Just called them and it's on its way back, should arrive within the next few hours! They told me it got repaired and all is fine. Owner check went through IMEI so no problem with forgetting to add the invoice, too. And no problem with unlocked bootloader and root either! I'm a happy girl now. I will come back here when it arrived and tell if they just repaired it or if I got a new device.
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Click to collapse
EDIT2: Ok guys, I *finally* got my G4 back.
LG PROJECT P1 (H815 - LG G4)
IMEI changed
S/N 505x => 602x
Repair: SWAP motherboard, software update (20D)

But would we all be subjected to the warranty? Otherwise it's not different from before.
At this point it seems like they just realized what the problem is after wrongly sending back a few units as 'repaired' even though it's still having issues.

"Customers who purchased their G4 devices from non-carrier retailers should contact an LG Service Center with the understanding that warranty conditions will differ. "
If you purchased your G4 from a third party website/eBay, it's more difficult to get your warranty recognized.. best is buying it via carrier, LG official store and recognized sellers.

Are they also going to apply the fix during the production of newer LG G4s? because if not, it sounds like all lg g4 will experience the bootloop sooner or later and will only repair it after it has happened

Yes, no detailed information about it, but it seems that they already changed the production process weeks ago and they're just late to communicate on the identification of this breakdown.

bel57 said:
"Customers who purchased their G4 devices from non-carrier retailers should contact an LG Service Center with the understanding that warranty conditions will differ. "
If you purchased your G4 from a third party website/eBay, it's more difficult to get your warranty recognized.. best is buying it via carrier, LG official store and recognized sellers.
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"For in warranty repair service, you must include a copy of the proof of purchase inside the product packaging returned to the LG Product Repair Center."

Well, I can't see any problem here. You need the original invoice, that's uuuh.. normal?

I just bought the g4 and sadly discovered that my S/N started with 505. Thanks god i did not unlock the bootloader. But I really want to unlock it to install custom rom. I'm thinking of sending my device to LG even if i didn't have the bootloop yet so i'll be sure not to get it after unlocking the bootloader and then having LG not repairing my phone. What do you think ?

Just use it and stop worrying, your device may not be broken as ours.. and no, you can't leave it to repair if it doesn't have the bootloop thing.

So where are all those people now who always wanted to prove not many people are being affected or it's a common thing to have problems when they first come in the market???? I wanna see their faces... I had to hear lots of things when I started writing about it. People made me believe maybe I am the only one annoying the surreal sound of the community. It makes me so happy to see this day which I was crying out loud to happen for so long.
Sent from my LG-H815 using Tapatalk

nipun1110 said:
I had to hear lots of things when I started writing about it.
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I feel you, bro. I went through all pages of your topic. It's a worldwide issue and it's a shame LG is so late to admit this problem. Well, finally you're right, our posts, our thoughts.. all paid off. Thanks mate.
Often when people are not concerned they tend to underestimate facts.. and this proves too much units are faulty.

bel57 said:
I feel you, bro. I went through all pages of your topic. It's a worldwide issue and it's a shame LG is so late to admit this problem. Well, finally you're right, our posts, our thoughts.. all paid off. Thanks mate.
Often when people are not concerned they tend to underestimate facts.. and this proves too much units are faulty.
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Click to collapse
Thanks man.... Hopefully me and all the other suffered will have our devices repaired. Best of luck for all of us.
Sent from my LG-H815 using Tapatalk
---------- Post added at 03:04 AM ---------- Previous post was at 02:58 AM ----------
spartan268 said:
But would we all be subjected to the warranty? Otherwise it's not different from before.
At this point it seems like they just realized what the problem is after wrongly sending back a few units as 'repaired' even though it's still having issues.
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Click to collapse
Yah, what "warrenty will differ" means, needs to be cleared out.
Sent from my LG-H815 using Tapatalk

Wish you all good luck in this initiative. As for me, I'll go to carrier shop tomorrow to get a spare unit. :good:

Good to see this thread. My phone just died this night and since then is constantly hanging at boot screen. No access to recovery and download mode, no recognition by the computer (only a few seconds, then it restarts and gets disconnected) so no kdz flash via flash tool either. Just sent out a repair request to LG. Now fingers crossed it falls under warranty as I unlocked the bootloader. I purchased it in June and this is clearly of one of the first produced series which has the hardware defect, s/n starts with 505.

Don't worry, LG must repair this harware issue, no matter if BL is unlocked or not.
If you want to wipe or recover your data, try the freezer method. It works.

nipun1110 said:
So where are all those people now who always wanted to prove not many people are being affected or it's a common thing to have problems when they first come in the market???? I wanna see their faces... I had to hear lots of things when I started writing about it. People made me believe maybe I am the only one annoying the surreal sound of the community. It makes me so happy to see this day which I was crying out loud to happen for so long.
Sent from my LG-H815 using Tapatalk
Click to expand...
Click to collapse
A lot of these 'people' don't really care or look into things until it happens to them.
Then all of a sudden there up in arms being your friend about the issue. It really only took a two second google search to see how widespread this is. On reddit there's a constant stream of bootloop posts if that's not enough proof.
Now? It's just crickets from the ones who were so keen on shooting this off as a small 'problem'. foh

bel57 said:
Don't worry, LG must repair this harware issue, no matter if BL is unlocked or not.
If you want to wipe or recover your data, try the freezer method. It works.
Click to expand...
Click to collapse
I have a backup on the sd card from just a few days ago. I was aware something is wrong as it started to have charging issues, so I made one to better be safe than sorry.

Good idea :good:
Unfortunately mine freeze too fast, I just had time to retrieve my data then wipe all via recovery.. now it's sent for repair.. :crying:

But I can't do anything before this issue occurs? My s/n also starts with 505...My only chance is to keep fingers crossed?:fingers-crossed:

Yo don't complain as your phone is working great, just enjoy it and keep in mind to backup your data to microSD/computer. There's a small percentage that it will brake one day.
I remember mine overheated few times, and it may have broke a hardware component.
If there's nothing to report on your device, then you don't have to worry.

Re-Lock LG-G4 warranty issue

Hi together,
I've sold a LG G4 eight weeks before. The phone was unlocked via the official LG developer method and cyanogenmod.13 was installed. The phone works well, but for 2 weeks the camera does not work any more. After resetting, the camera works fine for a few hours. I have reset and reinstall the original lg software via lg update tool but the camera defect is still available. I'm pretty sure that issue is a hardware issue.
To create a warranty issue, the bootloader must be re-locked again.
Do you have any ideal to (re-lock) lock the bootloader again? Otherwise I have to pay to repair a 8 weeks old phone.
Note: I'm new in this forum. Therefore it was not allowed to open a issue within the developer section.
regards,
dreas

You cant re-lock the bootloader. Unlocked is unlocked. Its written everywhere...no way back!

I've successfully send mine for repair after applying 24V to the battery contacts (batter removed) and frying the mainboard. It was the only way to get them to fix it and it worked.

maildaemon said:
I've successfully send mine for repair after applying 24V to the battery contacts (batter removed) and frying the mainboard. It was the only way to get them to fix it and it worked.
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Click to collapse
Which service point/country did you use? The IMEI number is well known for LG that this phone was unlocked. Did you use the official unlock process from LG itself?

Just buy a new camera off ebay. They're about $20 and fit it yourself
Sent from my LG-H815 using XDA-Developers mobile app

tavablub said:
The IMEI number is well known for LG that this phone was unlocked. Did you use the official unlock process from LG itself?
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Click to collapse
How would LG know this IMEI is unlocked? Having gone through the web process to download the needed files doesn't mean one has used them (like me).
http://forum.xda-developers.com/showthread.php?p=66285689
Unless the phone itself transmits its unlocked state *after it is actually unlocked*, LG can't claim it is unlocked just because you downloaded the files.

In E.U any software modification are legal by the law, and LG can't cancel the warranty, so if you are in Europe you have no problem.

mkiller88 said:
In E.U any software modification are legal by the law, and LG can't cancel the warranty, so if you are in Europe you have no problem.
Click to expand...
Click to collapse
i had no luck in germany.

mkiller88 said:
In E.U any software modification are legal by the law, and LG can't cancel the warranty, so if you are in Europe you have no problem.
Click to expand...
Click to collapse
That is not true. I've been in contact with several entities to be able to know if that was true and they always said that the warranty is void. There is always a chance they don't care you have the bootloader unlocked and still fix your phone but you shouldn't count on it. In short, if you are lucky you can get your phone fixed. I'm still waiting for LG's response to whether should they fix the phone if you had the bootloop problem and the bootloader unlocked but if the problem is not that I doubt they will fix it.

What entities would that be?
Problem is that companies don't like regional warranty laws, and will often play misinformed or ignorant of them, so they will inform you about *their* side of the story.
Fact is they *have to* honor them, but won't do so unless they are made to. Which often means the consumer has to take it further, which is time (and maybe money) consuming, so, many of us don't do it. And of course the companies know it and count on it.

EPa said:
What entities would that be?
Problem is that companies don't like regional warranty laws, and will often play misinformed or ignorant of them, so they will inform you about *their* side of the story.
Fact is they *have to* honor them, but won't do so unless they are made to. Which often means the consumer has to take it further, which is time (and maybe money) consuming, so, many of us don't do it. And of course the companies know it and count on it.
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Click to collapse
I talked to the seller and lg itself. The thing is the time/money you will spend putting lg in court won't compensate for the phone. If they don't want to fix the phone they won't fix the phone unless you know some laywer that works for free
Sent from my LG-H815 using XDA-Developers mobile app

Exactly my point. So, several entities were basically LG. No consumer rights organization, no law googling, and yet you started your post with "That is not true".

EPa said:
Exactly my point. So, several entities were basically LG. No consumer rights organization, no law googling, and yet you started your post with "That is not true".
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Click to collapse
I'm sorry if I wasn't explicit enough. What I mean is: If LG doesn't fix your product you won't get it fixed unless you lose 10 years of your life worth in trouble. Even if you go to any consumer rights association you won't get your phone fixed before 6 months or so. Can you handle 6 months with no phone? My point being, if you want to keep your warranty don't unlock the bootloader despite the fact we are right we have no power to make the law count.

Agreed.

It's legal to unlock your bootloader in EU, but LG doesn't recognize that and they've answered me to proceed with suing them - they do not care Just go to a local repair shop - any would do, and tell them to apply 24V to the battery contacts - it will fry the mainboard and leave you with the possibility to return it for a repair. The phone acts as if it's in the Qualcomm mode - a know problem with the G4, so they will just replace the board and give you back the new one. Of course they don't know whether your bootloader is unlocked or not. Just don't tell them when bringing the phone to the repair center (duh)

maildaemon said:
It's legal to unlock your bootloader in EU, but LG doesn't recognize that and they've answered me to proceed with suing them - they do not care Just go to a local repair shop - any would do, and tell them to apply 24V to the battery contacts - it will fry the mainboard and leave you with the possibility to return it for a repair. The phone acts as if it's in the Qualcomm mode - a know problem with the G4, so they will just replace the board and give you back the new one. Of course they don't know whether your bootloader is unlocked or not. Just don't tell them when bringing the phone to the repair center (duh)
Click to expand...
Click to collapse
That seems to be the best answer to the problem. Fight fire with fire xD

sirsomething said:
I'm sorry if I wasn't explicit enough. What I mean is: If LG doesn't fix your product you won't get it fixed unless you lose 10 years of your life worth in trouble. Even if you go to any consumer rights association you won't get your phone fixed before 6 months or so. Can you handle 6 months with no phone?
Click to expand...
Click to collapse
Not it if you know how to argue with them like this guy
As a 'gesture of goodwill' they fixed it
My point being, if you want to keep your warranty don't unlock the bootloader despite the fact we are right we have no power to make the law count.
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Click to collapse
agreed even though i live in India and have no chance whatsoever of unlocking any bootloader.

Spillunke said:
i had no luck in germany.
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It seems this http://forum.xda-developers.com/showthread.php?p=64779773 guy in Germany was luckier than you.. maybe pm him?

After emailing lg they said I could send the phone to be analysed and if it was their problem they would fix it. However there is always the chance they say it was our fault but at least they won't reject it before knowing what the problem is
Sent from my LG-H815 using XDA-Developers mobile app
Edit: this is for LG Portugal

sirsomething said:
After emailing lg they said I could send the phone to be analysed and if it was their problem they would fix it. However there is always the chance they say it was our fault but at least they won't reject it before knowing what the problem is
Sent from my LG-H815 using XDA-Developers mobile app
Edit: this is for LG Portugal
Click to expand...
Click to collapse
can you post update please of your situation. when you get nay news about your phone.

LG G4 - H815P - Logo Loop

Hello,
I have just entered this loop. And I have contacted LG but they mentioned that my mobile presents some scratches that voids the warranty. Im almost 99.98% positive that this scratches dont cause the issue.
So I'm looking for an alternative...if there is...
Ive done the factory reset and the issue still persists.
I've let the battery run out 100 and then recharge and redo the factory reset and nothing.
Any thoughts?
Thanks in advance.

drodrii said:
Hello,
I have just entered this loop. And I have contacted LG but they mentioned that my mobile presents some scratches that voids the warranty. Im almost 99.98% positive that this scratches dont cause the issue.
So I'm looking for an alternative...if there is...
Ive done the factory reset and the issue still persists.
I've let the battery run out 100 and then recharge and redo the factory reset and nothing.
Any thoughts?
Thanks in advance.
Click to expand...
Click to collapse
Get in touch with LG again. This makes 0 sense that scratches would be in any way related to the issue caused by the faulty motherboards. I had mine dented and sent for repair to LG and no questions were asked as this is not even related to the problem. If the person on the other side of the line refuses to accept RMA insist on talking to the manager. This is well known issue and LG stated that they will be fixing/replacing faulty motherboards.

gedas5 said:
Get in touch with LG again. This makes 0 sense that scratches would be in any way related to the issue caused by the faulty motherboards. I had mine dented and sent for repair to LG and no questions were asked as this is not even related to the problem. If the person on the other side of the line refuses to accept RMA insist on talking to the manager. This is well known issue and LG stated that they will be fixing/replacing faulty motherboards.
Click to expand...
Click to collapse
Is there a statement about this?
I'm currently based in mexico city and for some reason I have to go through my mobile carrier and the mobile carrier technicians do the 'evaluation'.
Thanks,
Rodrigo

drodrii said:
Is there a statement about this?
I'm currently based in mexico city and for some reason I have to go through my mobile carrier and the mobile carrier technicians do the 'evaluation'.
Thanks,
Rodrigo
Click to expand...
Click to collapse
The are couple of articles on the web:
http://www.techradar.com/news/phone...-loop-problem-and-it-s-offering-a-fix-1313769
http://www.androidauthority.com/lg-admits-g4-bootloop-problem-hardware-fault-669603/
It is not as widespread issue like exploding Note 7 but most of the stores and carriers are aware of it and most of them either replacing or sending to LG for repair without many questions.

Nexus 5x screen not working. Display changed ,same issue

Hi All,
This is my nexus 5x. Phone is working. But nothing on display. I have replaced a working display as well ,same issue. Anyone to help me?

Hi, I have the same issue, did u find any fix?

Alizpk said:
Hi, I have the same issue, did u find any fix?
Click to expand...
Click to collapse
not yet brother. I'm really disappointed with this issue Is this happened to you after update to Android O? What did you try?

I don't know the fix for this. I just kept my phone is my drawer for a few months and when I took it out, it was fixed.
Although I did note 1 thing - The display had started to show white noise as soon as it became hot. I had to keep it on a cold plate to make it normal again. The only thing I can recommend is putting it in fridge or something and then turning it on. Listen to me at your own risk. I ain't no mobile fixer, but just a random guy.

AngelousJi said:
The only thing I can recommend is putting it in fridge or something
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Click to collapse
That's literally the biggest no-no with electronics.
When you can't repair something on your own, you would usually seek out a person who can and, eventually, pay for the repair. You do not ask for possible solutions which you would probably not be able to perform on your own.

shhnedo said:
That's literally the biggest no-no with electronics.
When you can't repair something on your own, you would usually seek out a person who can and, eventually, pay for the repair. You do not ask for possible solutions which you would probably not be able to perform on your own.
Click to expand...
Click to collapse
This certain advice is being given everywhere. (Even I'm a bit skeptical on this). On that repair thing- I literally asked every single repair guy in my local city and not a single one could fix it. This nexus had just become my tinkering toy so I had nothing to lose. If anyone still has the value for it, please take it to your repair guy.

I think this is the same issue that I have. I talked to Larry from India at Google. He had the same issue with his phone and LG was fixing the issue for his phone. He said it was a connector from the board to the screen.
So he hooked me up with LG. I talked to Holly and she sent me an label and repair under warr. They extended their normal warranty. LG previously fixed the bootloader issue by replacing the motherboard, so this issue may have been caused when they fixed the phone. May want to try contacting LG, see if it helps.

Hi, i have the same issue on my Nexus 5x. did you find any solution?
This is the second time happened to my Nexus 5X. but it fixed with no reason after about 3-4 days i put into drawer.
then this happen again since last night.
Did you try to clear the delvik cache or something via recovery mode?
sorry for bad english

This is the bootloop of death. Check on the forum for further informations