audio going in and out - Verizon Samsung Galaxy Note 8 Questions & Answers

Suddenly audio is randomly going in and out. I noticed it mostly on Spotify but does it on youtube too. It'll happen in spurts... Gets all quiet for a second like 6x in a row. Then sometimes it'll just pause itself. Does it from the phone speaker and also blue tooth. Any ideas? It's very annoying.

Wow thanks for the help guys

Did you try rebooting or restarting? Clear the cache and reboot? Does the sound skip on plugged in headphones as well? What version of firmware are you on? Does it drop off on everything or just the apps you mentioned? Wifi connection or cell?
All standard procedures when testing problems. Your post didn't give a ton of details.

Related

List of bugs for SPH-L710

First bug is the audio bug when listening to music and a call comes in music stops and music is set to resume after call and audio basically dies i have to unplug whatever is in either headphones or mp3 and play the Music then reconnect while playing it is so annoying
Second bug i encounter sometimes when i answer a call it sometimes auto ends call instantly
Third not really a bug but its difficult to take a screenshot with buttons and sometimes swiping the palm moves the page
Everybody post bugs within the phone here hopefully if it gets enough replies maybe Sprint/ Samsung will see this :0
Wifi bug in which the wifi comes back on even if turned off.. it comes on on its own..
Kalihiboy89 said:
Wifi bug in which the wifi comes back on even if turned off.. it comes on on its own..
Click to expand...
Click to collapse
actually thats a feature not a bug go into settings into network>more settings then uncheck sprint optimizer connection
Ha the beauty of the internet. Thought it was a bug too. I don't have any problems with the music coming back on.
I did have scenario where i used a charger and the screen would freeze. Then when I unplug the charger the screen would unfreeze.
Sent from my SPH-L710 using xda app-developers app
Happy to see this posted. I was riding my road bicycle today and use Map My Ride for my biking stats while listening to music.
Well I I just got my Sgs3 and was assuming everything would go fine on my ride. Nope, didn't happen after a few miles and songs into my ride my music stopped and all audio for that matter. When I was finally done I unplugged my headphones and couldn't even get sound to come through my external speakers either using the music player or Youtube.
Finally, I tried making a phone call and my ear speaker was ringing so I switched over to my external speaker which then started working. This in turn seemed to reset the problem.
I was freaking out cause I've only had the phone for 2 days. I did read over in Androidforums.com that people are having problems with sound going out particularly in phone calls and have had to have the mother board replaced. Many users seem to be international though so hopefully this isn't the case for us and our is software related.
Also I feel like my back button lags somewhat. Not sure if anyone else notices that.
Edit: Forgot the bug that when I press home button it doesn't always take me to my main home screen, it takes me to the next one over and I did check to make sure the main home screen I want is set in the Edit home screens option.
Sent from my SPH-L710 using Tapatalk 2

Phone Jack not working

When connecting any headphones to my note 2, the phone plays the music in a weird way. Basically the tone is very low although the volume is cranked up and the music plays in a static way like it is a very bad recording. This goes for phone calls as well. Basically it sounds like if the headphones were blown.
The speaker plays the music perfectly. All Headphones work on different devices.
I had downloaded "Awesome Beats" App a log time ago but only activated it last week on "headphones+BT+Speaker" I was thinking this may be the cause so I removed it for the phone. The problem persists.
BTW I haven't used my headphones in like a month so I can't really say if this was the cause of the issue.
I was wondering if there was a way to flash the phone jack "driver" by itself to the phone? Is there?
Can anyone think of a solution and the cause to this issue?
Much appreciated.
BTW phone jack is clean
Uncheck your head set volume restriction in settings ???
If no change...clear application data for your player app...
Or you may need to wipe the cache in recovery to test....g
Don't know if headphones settings exist on the samsung note 2. found nothing under 'sounds'. I know some HTCs have them.
Am running CleanROM which is a modified stock ROM.
followed your other steps as mentioned. Except that I cleared Delvik cache as well. after rebooting headphone sound remained the same. kept playing it for a minute or so then voila: it got fixed. disconnected then reconnected the headset and it still works.
So thank you for the ideas, and I hope this would help anyone in the future facing this issue.

Process System Not Responding

This is an odd issue I am having. Started happening while listening to a podcast while plugged into my car's audio jack.. sometimes the audio stops and the Process System message comes up and eventually the phone locks up.. other times the audio will continue to work but I cannot turn the screen back on. In either case I have to Power/VolUp to restart. I changed podcast apps, same thing happens. Then I played the M4A files using the stock music player thinking it was something in the podcast apps players causing an issue.. same thing happened.
When I am at work and use my Bluetooth headset all day listening I do not have an issue.. it seems to be mostly in my vehicle either connected to the vehicle audio or just playing through Boomsound. I am at my wits end with this issue, someone please help!
Took a logcat but I have not idea how to read those or what to look for. I'm on stock/rooted 4.4.4 with latest firmware.
I have tried clearing the cache to resolve the issue.. no effect.
Anyone? I realize this is a long post but short of flashing a Rom I don't know what to do.

Bluetooth issues with music

The past few weeks I've been having Bluetooth issues when playing music on my Note 4. I'll be playing stuff either on my PowerBeats2 or UE Boom and all of a sudden the music will stop playing, I'll hear a hiccup of sound a few seconds laters and that's it. When I check, the bluetooth on the phone is still on and still connected to the devices. The devices don't notice a drop connection either. I look at the music players and it LOOKS like they are still playing sometimes but there is no sound going through the bluetooth connection and nothing is coming out of the phone speakers either. What I end up having to do is turn off the Bluetooth on the phone, turn it on again and then manually force the connection on again between the two then hit play. It happens with Google Music player and the Samsung Music player and Musicmatch so it's not a particular app. Strange this is, it doesn't happen when I'm in my car and the charger is connected to it. It happens with songs on the internal memory and the microSD card so I don't think it's the microSD card going bad. What I do notice when it happens though is that it seems the phone completely lags out. Like it's pausing right before it happens. Screen response time can be nonexistant or laggy all of a sudden. Anyone else having this problem? I've wiped the cache and everything as well and this still happens.
I've also noticed my phone be quite laggy lately actually. It didn't happen originally when Lollipop was installed nor did the Bluetooth problems. I've been pulling apps off my phone and checking data and battery use to see if it's some app that's messing up but can't seem to pinpoint anything. I ordered a new battery because I've had it drop from 25% to like zero within a few minutes sometimes. I'm also considering wiping the whole phone and fresh installing Lollipop from scratch instead of sticking with the upgrade from KK that came through. I'm not sure if it's software or hardware related these problems. Any ideas or suggestions?

Audio playback stopping/muting?

I'm having issues with the playback on my N5X when using headphones w/ remote. Bluetooth seems to work without issue.
The problem is, randomly, and usually within a minute of starting audio and putting the screen to sleep, audio playback will stop. Once I unlock the phone, it looks as if the OS still thinks audio is playing. If I toggle the play/pause button, I can get it to restart audio, but it does not pick up at the point where I heard the audio stop -- as if it continued playing while "muted". This occurs in at least 2 separate apps, which is why i'm thinking it's either an Android bug or possible a HW issue.
Anyone seen this?
Well I guess that answers my question...
tjkrz said:
Well I guess that answers my question...
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I've had a problem playing audio using Podcast Addict over bluetooth, but it's not similar to what you're describing. In my case, playback just pauses randomly for a second or two, then continues. This can happen after 1 minute of playback, or 20 minutes. I'm assuming at this point that my problem is with the app, android 6.0 is still very new and some apps may have problems (like camera apps flipping everything upside-down).
Exactly the same issues with my Nexus 5X... Deezer and Podcast Addict. Music starts but as soon as the display is turned off, approx. one minute later the sound stopps but when I turn the phone on again the player looks like still playing... Very annoying... Have you changed someting like the "lock when power button is pushed" option ore anything which is connected to the display?
Same here with Spotify... I find that I have to unplug and replug the headphones, hit pause, then play again. :/ Have you tried disabling Doze for your music player? It may have something to do with that, but I haven't experimented with it yet.
tjkrz said:
I'm having issues with the playback on my N5X when using headphones w/ remote. Bluetooth seems to work without issue.
The problem is, randomly, and usually within a minute of starting audio and putting the screen to sleep, audio playback will stop. Once I unlock the phone, it looks as if the OS still thinks audio is playing. If I toggle the play/pause button, I can get it to restart audio, but it does not pick up at the point where I heard the audio stop -- as if it continued playing while "muted". This occurs in at least 2 separate apps, which is why i'm thinking it's either an Android bug or possible a HW issue.
Anyone seen this?
Click to expand...
Click to collapse
Yes I Had this problem. Mine did the exact same thing as yours. I rebooted the phone and it seemed to fix the problem. I can't tell if I would have had the problem again because I sent my phone back the next day for a replacement. My WiFi was terribly slow so they are sending me a new 5X.
I'm having the same problem when I use Google Music. I don't even have to turn the screen off. Did you have any luck figuring the problem out?
jurey said:
Exactly the same issues with my Nexus 5X... Deezer and Podcast Addict. Music starts but as soon as the display is turned off, approx. one minute later the sound stopps but when I turn the phone on again the player looks like still playing... Very annoying... Have you changed someting like the "lock when power button is pushed" option ore anything which is connected to the display?
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Click to collapse
Yes, I did deselect "Power button instantly locks". I'll try putting it back to the default to see what happens. I know this has nothing to do with the "Smart Lock" state, because it happens even when I'm away from home.
Otherwise, I've found nothing that solves the issue. It's very annoying. The good thing is it probably only happens 10% of the time when I turn off the display with audio playing.
Yeah it's happening every single time I play music. Driving me crazy
Having the same problem. Seems to only happen when I'm doing something that would trigger the motion sensors. So when walking, all audio gets muted within a few seconds of me starting to walk, then stays muted. However, if I pause the audio, after 10 seconds I hear a pop (like the sound of a speaker turning off or something similar) and audio is available again. Exact same thing happens when I'm biking. If I'm stopped, music will continue until I start biking again, pause music, ten seconds later pop, resume. Everything is fine until I stop again, then repeat.
This isn't a problem when I take the subway, or a bus.
It's not just music that's muted though, all notification noises and alarms are also muted. The phone thinks the volumes are all where they're set, but won't play anything either over headphones, bluetooth or the speaker.
A reboot has not fixed my issue. System logs haven't revealed anything. Since this doesn't seem to be a super widespread problem, I'll be RMA'ing this one and hoping it doesn't happen on my next.
I'm not the only one
I have similar issues with mine, using podcast addict and YouTube with either wired headphones or wired aux jack.
What I find weird is that I am able to continue watching the video but without sound. I am unable to reliably replicate the problem but it always happens very quickly in the car using the wird aux input.
Sometimes the headphones will be fine for a long time while I'm sitting still and other times it will seem to stop even if I have no motion happening or have not touch the headphones.
Would be interested in trouble shooting this please advise.
Putting my phone away without turning off the screen seems to make this happen less. However, since this doesn't seem to be a super widespread problem, I've RMA'd my device. Not interested in starting out with a broken handset.
Been happening to me too - think since the MDB08L update. I just turned off Google Now 'Always On' and my podcast is playing fine (so far, lol). Not ideal because I do use OK Google, but continuous audio playback is way more important to me. Hopefully it'll be fixed soon. How can we report issues like this to Google?
Interesting. I use Nova Launcher and switched off Google Now 'Always On' in the phone settings, but left it enabled in Nova Settings 'Gestures and Inputs'. I can still say 'OK Google' on any screen and so far the audio is playing without stopping every minute or so.
Getting this too. Was out running earlier with headphones in, stopped playing randomly five or six times but found skipping track made it work again. At home, had it on loud speaker, got 5 seconds in but it froze, skipped track and got 3 seconds, skipped again and just got 1 second. Gave up after that..
But it works fine when connected to a bluetooth speaker or my car!
scgf said:
Interesting. I use Nova Launcher and switched off Google Now 'Always On' in the phone settings, but left it enabled in Nova Settings 'Gestures and Inputs'. I can still say 'OK Google' on any screen and so far the audio is playing without stopping every minute or so.
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I tried this - switched off the "Always On" option. Went for a 40 min run tonight with music on through headphones and it didn't stop playing once.
Even now, got the phone playing through loudspeaker and it's having no problems!
Exact same issue here .
Audio playback stops but device still thinks its playing ie speaker icon on top bar. Sometimes stopping app and restarting helps other times no joy. I have also heard the short pop sound when it stops.
So far has happened in Youtube, google music and in some games. Also intermittent loss of text alert tones too.
Only sure fire way to reset is to restart phone.
I shall give the switching google now always on off trick see if this helps and report back (never use it anyway but still it shouldn't prevent audio)
Try a reboot
droidXish said:
I have similar issues with mine, using podcast addict and YouTube with either wired headphones or wired aux jack.
What I find weird is that I am able to continue watching the video but without sound. I am unable to reliably replicate the problem but it always happens very quickly in the car using the wird aux input.
Sometimes the headphones will be fine for a long time while I'm sitting still and other times it will seem to stop even if I have no motion happening or have not touch the headphones.
Would be interested in trouble shooting this please advise.
Click to expand...
Click to collapse
I did more searching online and found enough other people are having a similar to think that there's something going on with the software. One post on a nexus 5 X subreddit had talked to Google support and went through a process of a safe mode boot as well as a reboot. I have not tried a safe mode boot but a reboot has resulted in the best playback experience I have had since owning this phone. No interruptions in audio for the last several hours . I'm on Verizon and have not received any updates as far as I'm aware. I am hoping that this will last.
My phone updated yesterday... I'm not sure but I haven't run into this problem yet with the new update. It has only happen 3-4 times before the update but we'll see
Tank87 said:
My phone updated yesterday... I'm not sure but I haven't run into this problem yet with the new update. It has only happen 3-4 times before the update but we'll see
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After updating yesterday, I had it occur again this morning with video playback and the audio muting. So wouldn't be too hopeful, sadly...

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