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I'd like to warn anyone who is considering purchasing their Galaxy Nexus from Handtec to think twice! Handtec does their business in a VERY unprofessional manner and it may impact you receiving the device you paid for as a result. I pre-ordered a Galaxy Nexus with them on 11-18 in the morning. A few hours later I received an email from them stating " Thank you for your purchase with Handtec..
This email is to notify you that your order has passed all security checks.
Your order is ready to be processed according to your selected delivery options and subject to stock availability.
Once your order is shipped you should receive tracking via email.
Please keep your order number safe for future reference to your purchase."
I later found out that in order to get information from them you have to constantly check their blog site because they don't update their official site with up to date information regarding their products, and even worse THEY DON'T COMMUNICATE INFORMATION REGARDING CHANGES IN PRODUCTS TO THOSE THAT ARE AWAITING THEIR ORDERS! What happened is that due to a bug that effects some Galaxy Nexus devices, HANDTEC STOPPED SHIPPING PHONES OUT unbeknownst to me. They also state on their blog that if you want to still receive your phone, that you have to email them and let them know. Well how the hell am I supposed to know to email you to let you know that I still want my phone IF YOU NEVER CONTACTED ME TO LET ME KNOW I NEED TO DO THAT?!!! I don't check your blog every single day! Ironically enough, I had a live chat with them this morning after checking their blog to confirm that they were indeed shipping. At the time that I checked their blog this morning it simply stated they were shipping devices. I contacted handtec to request that they ensure that my device would be shipped out today. Well apparently later on in the day they updated the blog to state they aren't shipping out anymore unless you email them to request it. Well...SINCE THEY NEVER CONTACTED ME IN ANY WAY TO LET ME KNOW OF THIS CHANGE I NOW WILL BE DELAYED IN RECEIVING MY PHONE.
Handtec is COMPLETELY UNPROFESSIONAL! Customers don't check your blog site everyday multiple times a day. I paid damn near $700 for a device that I EXPECT TO RECEIVE ASAP. If they are concerned if people still want it, then they should email people and let them know their phone will ship, and that if they do not want it, that they should email them to let them know. The concept of by default not shipping someone a product they just paid $700 for is ASININE! The concept that they only communicate updates concerning products people have paid for on a blog site or twitter is EVEN MORE ASININE AND BEYOND UNPROFESSIONAL. If I were not a member here at XDA I would never have even known that I needed to email them to have them ship my phone...since the last correspondence I received from them stated my order was being processed...and that when I spoke to them on the live chat this morning they made no mention of this. THIS IS COMPLETELY UNACCEPTABLE. There are people who have ordered from other places that have had much better experiences (like clove, negri electronics, expansys, etc). I wrote this to warn anyone who is considering purchasing from HANDTEC....DON'T DO IT. ORDER YOUR PHONE FROM SOMEWHERE ELSE!!!
And to those who may say well you only have to wait one more day...it isn't that simple. I expected to receive my phone before Thanksgiving. I will be leaving for Thanksgiving and won't be back for a little while. Fedex will only hold your package for a short period of time, after which they return it to the sender. So this ineptitude on the part of Handtec has caused a problem.
I think you're overreacting, it makes sense that they stop shipping on a defective product, and it also makes sense that they let you know it is defective before they shipped it to you. I'm sure if you lived in an area where you used the 900mhz frequency you would be more grateful.
actually i disagree with you this is a faulty product with a serious flaw until it is rectified they are selling a known faulty device under the pretence that its ok
yes they could've kept shipping like clove but personally i like that they ceased orders rather than ship a faulty product, that in the event of a recall would require everyone to send it back.
we all knew this had happened hours ago
handtec is a good reputable company who chose this option to avoid mass returns due to a potential recall. this way YOU are responsible for returns cause you knew ahead of time that it would arrive essentially broken
however i do think a mass email should've gone out to everyone saying they had ceased and what to do rather than just leave it up to the blog that i do agree with
this thread should be deleted :\
Sooo...you're going to receive your phone a day late?
Have you called the news yet? You might still have time to get it on the 8 o'clock special.
Jokes and sarcasm aside, it sucks when a company doesn't keep you up to date on something that's happening...but they most likely got more orders in a few days than your entire family has ever placed of *anything* in their lives. For a smaller company without a sufficient content-management solution it would be *incredibly* difficult to notify all the users that ordered this device that there was an issue.
Beyond that...you're flying off the handle because you won't get your phone for 1 more day? People that have Verizon were expecting to receive the phone before any other carrier in the world and now we're waiting until the 8th of December (possibly later). You don't see me flipping out about it to Verizon...because I'm an adult who has other things to occupy my time with.
Maybe get a hobby?
As I see it, you received the same email I received. I placed my order on Monday of this week. Not once did I receive an email notifying me of stock arrival, that I discovered on their site as well as here. So I waited, I also learned from these two same sources that they not only checked the stock for a known issue with the device but that they discovered it and halted shipping. Completely professional. The same methods they used to notify everyone of stock arrival is the same method they used to notify everyone that there are issues and they aren't shipping. They even provided you with a way to notify them if you don't mind receiving defective merchandise than let them know. Several did and they received emails of their shipments going out.
I had asked them to ship my product even its defective and they have still not shipped it. I won't be getting by thanksgiving now. I did email them that i am unhappy with it.. i don't think so they cared about that email. Its good thing they did ship the defective product at first time, but not letting customers know about it is bad.
rashad1 said:
I think you're overreacting, it makes sense that they stop shipping on a defective product, and it also makes sense that they let you know it is defective before they shipped it to you. I'm sure if you lived in an area where you used the 900mhz frequency you would be more grateful.
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No it makes sense that they let me know I need to let them know if I still want it. Putting it on a blog site is unacceptable and UNACCEPTABLE.
noobdeagle said:
actually i disagree with you this is a faulty product with a serious flaw until it is rectified they are selling a known faulty device under the pretence that its ok
yes they could've kept shipping like clove but personally i like that they ceased orders rather than ship a faulty product, that in the event of a recall would require everyone to send it back.
we all knew this had happened hours ago
handtec is a good reputable company who chose this option to avoid mass returns due to a potential recall. this way YOU are responsible for returns cause you knew ahead of time that it would arrive essentially broken
however i do think a mass email should've gone out to everyone saying they had ceased and what to do rather than just leave it up to the blog that i do agree with
this thread should be deleted :\
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No we didn't all know this happened hours ago. Had I known, I would have emailed them. They made absolutely no attempt to notify their customers of this change. If they are going to err on the side of not shipping, THEN THEY SHOULD AT THE VERY LEAST NOTIFY THE PEOPLE WHO ARE ALREADY WAITING. Completely unprofessional.
hotleadsingerguy said:
Sooo...you're going to receive your phone a day late?
Have you called the news yet? You might still have time to get it on the 8 o'clock special.
Jokes and sarcasm aside, it sucks when a company doesn't keep you up to date on something that's happening...but they most likely got more orders in a few days than your entire family has ever placed of *anything* in their lives. For a smaller company without a sufficient content-management solution it would be *incredibly* difficult to notify all the users that ordered this device that there was an issue.
Beyond that...you're flying off the handle because you won't get your phone for 1 more day? People that have Verizon were expecting to receive the phone before any other carrier in the world and now we're waiting until the 8th of December (possibly later). You don't see me flipping out about it to Verizon...because I'm an adult who has other things to occupy my time with.
Maybe get a hobby?
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You don't read do you?.....I already addressed people who might respond with your smart ass response. This will not equate in waiting "1 more day". This will result in me having to wait until I'm back in town before I can receive my device. Next time read before you decide to make a smart remark. Thanks.
Lootes said:
As I see it, you received the same email I received. I placed my order on Monday of this week. Not once did I receive an email notifying me of stock arrival, that I discovered on their site as well as here. So I waited, I also learned from these two same sources that they not only checked the stock for a known issue with the device but that they discovered it and halted shipping. Completely professional. The same methods they used to notify everyone of stock arrival is the same method they used to notify everyone that there are issues and they aren't shipping. They even provided you with a way to notify them if you don't mind receiving defective merchandise than let them know. Several did and they received emails of their shipments going out.
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Wrong, completely unprofessional. They are assuming people are going to check their blog every day several times a day. If it weren't for XDA I wouldn't have even known to check their blog for timely updates to begin with. I guess I'm used to competent service where companies actually correspond with their customer. Furthermore, I checked their blog around 6am this morning (11am their time) and there was no new information on there. How many times today do you think I should have checked their blog? Why should I have to keep checking a companies twitter page or their blog?!...ESPECIALLY when I've already paid them my $700! The LEAST they can do is keep me apprised of information regarding MY PURCHASE. Why do I have to check information regarding MY PURCHASE on a twitter page or a blog?! THAT IS UNPROFESSIONAL.
mysterioustko said:
You don't read do you?.....I already addressed people who might respond with your smart ass response. This will not equate in waiting "1 more day". This will result in me having to wait until I'm back in town before I can receive my device. Next time read before you decide to make a smart remark. Thanks.
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I read very well, actually. I read your post saying you'd be out of town and wouldn't be able to get it right away. How long is out of town? Since you didn't say, my guess would be a matter of days. I'm going to be out of town this coming weekend, as well, and if Verizon launches the phone this weekend I'll say, "Hmm. Well I guess my life comes first and I'll have to pick up the phone when I get the chance in the future".
Once again, because I'm an adult and have priorities that outweigh receiving a gadget before everyone else that won't have an effect on my life in any way.
I understand you're mad, but you're flying off the handle and about to burst a blood vessel because you might have to wait awhile for a device that just released. If this isn't a first-world problem, I don't know what is.
When I was in the military I didn't complain and cry because I was going to miss Christmas...because I understood what the word "priority" meant. Put it on the backburner and get it when you get it. It's *really* not that big of a deal.
rashad1 said:
I think you're overreacting.
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I've bought lots of stuff from both Handtec and Clove and never had a problem that was within their control. They rely on both distributors and Samsung to receive their products (they don't get product direct from Samsung) and, with high-demand devices, the communication can get muddled. Samsung's not exactly communicative.
If this has you wigged out, you definately shouldn't have imported a phone. If it needs service and you have to be without it for a month while it's repaired in the UK you will probably go apoplectic.
As far as not notifying (those that have preordered) people by direct email correspondence (at the time the decision was made to stop shipping) is unacceptable as far as I'm concerned, and if they don't have the ability to send a batch email of this type is not my concern.
In the future this type of business practice will weigh heavily on my decision whether or not to purchase from Handtec.
You are missing the point of my statement. For pre ordered devices, Handtech has a method in which they notify people of when they receive stock and that is their blog. I could understand you being upset if they emailed you saying it was in and then didn't email you to tell you to communicate if you want them to send it now. But that didn't happen. But I get it, you are angry, you wanted it before your trip, so don't do business with them. There is an entire other thread for Handtech and most over there seem to be happy with how they have handled it.
PS: Also, we know this issue effects 900mhz bands, none of us know how 850mhz will work out. For a $700 device, as you pointed out, wouldn't you want to know the issue isn't happening here in the US too?
hotleadsingerguy said:
I read very well, actually. I read your post saying you'd be out of town and wouldn't be able to get it right away. How long is out of town? Since you didn't say, my guess would be a matter of days. I'm going to be out of town this coming weekend, as well, and if Verizon launches the phone this weekend I'll say, "Hmm. Well I guess my life comes first and I'll have to pick up the phone when I get the chance in the future".
Once again, because I'm an adult and have priorities that outweigh receiving a gadget before everyone else that won't have an effect on my life in any way.
I understand you're mad, but you're flying off the handle and about to burst a blood vessel because you might have to wait awhile for a device that just released. If this isn't a first-world problem, I don't know what is.
When I was in the military I didn't complain and cry because I was going to miss Christmas...because I understood what the word "priority" meant. Put it on the backburner and get it when you get it. It's *really* not that big of a deal.
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First, save your little internet catch phrases for someone else. And quite frankly I don't really give a damn about what you thought when you were in the military. That has absolutely no bearing on what I'm discussing. The bottom line is, I'm not receiving what I was supposed to be receiving when I was supposed to be receiving it, WHEN I PAID TO RECEIVE IT WHEN I WAS SUPPOSED TO RECEIVE IT. It's that simple. Due to a company's ineptitude and unprofessionalism this situation has arised. If you can't seem to grasp that then I don't know how else to put it to you. When I pay for something I expect to receive it according to the terms I agreed to when I paid for it. I don't think that's asking too much. At the very least if there is a change, I expect to be notified in a proper manner of the change. All they had to do was email me, and I would have responded immediately and all of this could have very easily been avoided. Instead they gambled that I might check their blog for a 2nd time today instead of notifying me directly. That is unacceptable. If you can't see that then I don't know what else to tell you.
You ordered on the 18th right? Defects aside, you do realize no one knew on that day when they would actually be receiving their shipment? If you were familiar with importing a device, or asked ahead of time you would have known that "Expected Stock Dates" are in flux until they get it in hand.
mysterioustko said:
Wrong, completely unprofessional. They are assuming people are going to check their blog every day several times a day. If it weren't for XDA I wouldn't have even known to check their blog for timely updates to begin with. I guess I'm used to competent service where companies actually correspond with their customer. Furthermore, I checked their blog around 6am this morning (11am their time) and there was no new information on there. How many times today do you think I should have checked their blog? Why should I have to keep checking a companies twitter page or their blog?!...ESPECIALLY when I've already paid them my $700! The LEAST they can do is keep me apprised of information regarding MY PURCHASE. Why do I have to check information regarding MY PURCHASE on a twitter page or a blog?! THAT IS UNPROFESSIONAL.
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Thankfully, someone at Handtec just sent am email. At 1am UK.
Long nights for them....
Sent from my myTouch_4G_Slide using Tapatalk
What a ridiculous over reaction by the OP. Yes it's frustrating and had I not been keeping an eye on this forum I might have missed the blog entry. I've chosen to take delivery of my device but I still think Handtec made the right decision. The way it was communicated was poor but have clove etc done a better job? No they haven't.
In the end I emailed them at 5.30pm (UK time), I received an email with the tracking ref at 7.05pm and a final email from customer services at 9pm. (NB they ordinarily shut at 5.30pm).
Sent from my Nexus S using XDA App
BarryH_GEG said:
I've bought lots of stuff from both Handtec and Clove and never had a problem that was within their control. They rely on both distributors and Samsung to receive their products (they don't get product direct from Samsung) and, with high-demand devices, the communication can get muddled. Samsung's not exactly communicative.
If this has you wigged out, you definately shouldn't have imported a phone. If it needs service and you have to be without it for a month while it's repaired in the UK you will probably go apoplectic.
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This has nothing to do with Handtec not communicating with their customer and them HOPING you happen to go to their blog site. If the last email you received from them tells you that your order is being processed then you may not ever even check their blog...because you're under the impression that your order is being processed. Since they never contacted you to tell you any different you have no reason to believe different and would therefore have no reason to check their blog. COMMUNICATION IS KEY!
harolds said:
As far as not notifying (those that have preordered) people by direct email correspondence (at the time the decision was made to stop shipping) is unacceptable as far as I'm concerned, and if they don't have the ability to send a batch email of this type is not my concern.
In the future this type of business practice will weigh heavily on my decision whether or not to purchase from Handtec.
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Click to collapse
EXACTLY! If they don't have systems in place to send out batch emails, that has nothing to do with me. As far as I'm concerned I paid my money for a product and I expect to be kept apprised of information regarding MY PURCHASE. I don't think that's asking too much.
Lootes said:
You are missing the point of my statement. For pre ordered devices, Handtech has a method in which they notify people of when they receive stock and that is their blog. I could understand you being upset if they emailed you saying it was in and then didn't email you to tell you to communicate if you want them to send it now. But that didn't happen. But I get it, you are angry, you wanted it before your trip, so don't do business with them. There is an entire other thread for Handtech and most over there seem to be happy with how they have handled it.
PS: Also, we know this issue effects 900mhz bands, none of us know how 850mhz will work out. For a $700 device, as you pointed out, wouldn't you want to know the issue isn't happening here in the US too?
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You're missing the point. Their method of communication is inadequate. It operates on the assumption that you will continuously and repeatedly check their blog. Let me remind you that I DID CHECK THEIR BLOG THIS MORNING BEFORE GETTING ON THE LIVE CHAT WITH THEM. I don't know about you, but I tend to not check company's blogs several times per day. I checked it today and that information was not there. THIS is why they need to communicate directly with their customers. Posting on twitter or a blog IS UNPROFESSIONAL! Furthermore, some people may not ever check their blog...so how will they get information about THEIR ORDERS?...look at it this way, if the last email you received from them tells you that your order is being processed then you may not ever even check their blog...because you're under the impression that your order is being processed. Since they never contacted you to tell you any different you have no reason to believe different and would therefore have no reason to check their blog. COMMUNICATION IS KEY!
mysterioustko said:
First, save your little internet catch phrases for someone else. And quite frankly I don't really give a damn about what you thought when you were in the military. That has absolutely no bearing on what I'm discussing. The bottom line is, I'm not receiving what I was supposed to be receiving when I was supposed to be receiving it, WHEN I PAID TO RECEIVE IT WHEN I WAS SUPPOSED TO RECEIVE IT. It's that simple. Due to a company's ineptitude and unprofessionalism this situation has arised. If you can't seem to grasp that then I don't know how else to put it to you. When I pay for something I expect to receive it according to the terms I agreed to when I paid for it. I don't think that's asking too much. At the very least if there is a change, I expect to be notified in a proper manner of the change. All they had to do was email me, and I would have responded immediately and all of this could have very easily been avoided. Instead they gambled that I might check their blog for a 2nd time today instead of notifying me directly. That is unacceptable. If you can't see that then I don't know what else to tell you.
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Your argument would be valid if there was a definitive shipping date, and if the phones weren't defective.
For what it's worth, I just received an email stating shipments are on hold and the reasons. Professional? Like I said, with prdordrrs never hold the estimated dare on stone, will lead to disappointment.
Sent from my SGH-I777 using Tapatalk
I just received and email letting me know that my rebate was rejected because the preorder date was not correct , I preordered on 10/17, the promo site clearly stated that Verizon buyers had until the 23rd .
THIS WAS ALL MAILED IN
Web submission continues to give the invalid IMEI
I looked at my submission, and it looks like they definitely made it hard to actually contact them. I cant imagine that was a mistake.
Probably have to contact Samsung themselves and fight for hours to maybe get someone that can and will help.
I sent mine through on the 23rd, and havent heard anything yet.
How about this?
Whether you’re a brand manager, an agency representative, or a PrizeLogic promotion entrant, we’re ready to answer any questions you may have.
http://prizelogic.com/contact-us/
Thank you I tried calling their number and it just keeps pushing you through to an answering machine so I submitted a ticket and we'll see if they even respond. I'm curious if anyone else was that did a mail in rebate has had any issues .
They expanded it past pre-orders too. That's strange. Today was the last day to get this promotion and receipts are due by December 14 I think
rexxcastle said:
Thank you I tried calling their number and it just keeps pushing you through to an answering machine so I submitted a ticket and we'll see if they even respond. I'm curious if anyone else was that did a mail in rebate has had any issues .
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Just wondering how long it took them to reply back to you?? I just submitted mine today and see what's happen..
rexxcastle said:
Thank you I tried calling their number and it just keeps pushing you through to an answering machine so I submitted a ticket and we'll see if they even respond. I'm curious if anyone else was that did a mail in rebate has had any issues .
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Well at least I know to look for an email. I havent heard anything after my initial submission.
buhohitr said:
Just wondering how long it took them to reply back to you?? I just submitted mine today and see what's happen..
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I sent it in about a week and a half ago
One possible issue is they have several promotions running at once. It almost sounds like they put you in the other promotion:
GET UP TO $200* FOR YOUR TRADE-IN.
Trade in any working smartphone when you purchase a Samsung Galaxy Note® 4, Galaxy S® 5, Galaxy S® 5 Active or Galaxy S® 5 Sport (Galaxy Note® 4 available to Verizon customers starting 10/23/14).
Your receipt is before 10/23, so you are not valid. Another possible issue, and I'm not saying this is true, but did you possibly sign up for the rebate I just posted?
Kevins89notch said:
One possible issue is they have several promotions running at once. It almost sounds like they put you in the other promotion:
GET UP TO $200* FOR YOUR TRADE-IN.
Trade in any working smartphone when you purchase a Samsung Galaxy Note® 4, Galaxy S® 5, Galaxy S® 5 Active or Galaxy S® 5 Sport (Galaxy Note® 4 available to Verizon customers starting 10/23/14).
Your receipt is before 10/23, so you are not valid. Another possible issue, and I'm not saying this is true, but did you possibly sign up for the rebate I just posted?
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No I signed up for the rebate that I showed screenshot of with the big red circle on it. That is one thing I made sure to double and triple check before mailing the thing in.
Okay so I resubmitted my rebate using the link above that shows in parentheses that Verizon users have until the 22nd to do a pre order here's a photo of the confirmation screen I got on my computer if you look at the circle it shows the same thing about Verizon . Now in the second photo this is the actual email confirmation I got after filling it out if you look at the red circle you will notice that the part about Verizon having until the 22nd has been mysteriously taken away.
It looks like there is a major bait and switch going on. The whole reason I am even doing the mail and is because when I enter in my information on the web their vacation it claims that my IMEI is incorrect.
Again, they extended this to 10/31 and no preorder was necessary. Just send in a copy of everything via mail.
jmm22 said:
Again, they extended this to 10/31 and no preorder was necessary. Just send in a copy of everything via mail.
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Everything was sent via us mail that's what this whole thread was about
Every document was printed and mailed to them correctly I have documented the process step by step to through out the entire thread
rexxcastle said:
Everything was sent via us mail that's what this whole thread was about
Every document was printed and mailed to them correctly I have documented the process step by step to through out the entire thread
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My guess is that someone didn't realize the promo was extended then. They must've looked at the original promo when they denied it
I couldn't get it to work online either, so I emailed them. They said something like "We have updated our website so please try again." I did, and it amazingly worked.
However, one place says it all must be on one receipt. Verizon can not do that. They said in the email to me that it didn't have to be on one receipt, so I guess others had complained about that.
I could be wrong, but I swear there was a difference in wording on what to circle too. One place said to circle the trade in, the date, and the purchase of the Note 4. Then in the process is listed what to circle again, and said something different.
Lastly, it said the photo had to be of the original receipt. My Verizon store checks you out on tablets, and emails you receipts. I clearly told them I needed a physical receipt for a rebate. They gave me one, but it's my receipt printed on 8.5x11 paper, not the normal receipt paper. So I'm waiting for them to say they are not the original receipt.
The one thing they can NOT get me on is image quality. I busted out my dslr for the photo. The image, while under their maximum size, is large enough for the blind to be able to read.
So yeah, overall, I'm almost expecting to get screwed over by this somehow.
I was one of the few that successfully did it online. I did it on release date and I'm still waiting on a response
Sent From My VZW Note 4 POW!
daboyal006 said:
I was one of the few that successfully did it online. I did it on release date and I'm still waiting on a response
Sent From My VZW Note 4 POW!
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+1, same as you, I did it online and no problem, pretty straight forward and simple. The only thing that I noted that when ask to upload files, you need to upload one receipt for prep-order and one for trade in. It won't let you continue if you only upload 1 file.
buhohitr said:
+1, same as you, I did it online and no problem, pretty straight forward and simple. The only thing that I noted that when ask to upload files, you need to upload one receipt for prep-order and one for trade in. It won't let you continue if you only upload 1 file.
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You are one of the few lucky ones , most of us trying to do it online are getting the "invalid hex/imei" error . It seems like samsung wanted to minimize how many of these rebates are getting paid out .
buhohitr said:
+1, same as you, I did it online and no problem, pretty straight forward and simple. The only thing that I noted that when ask to upload files, you need to upload one receipt for prep-order and one for trade in. It won't let you continue if you only upload 1 file.
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I never noticed that, nor did that. I uploaded one single picture showing everything. I did that on 10/23 like others. I got the email confirmation they received it, but nothing past that point.
I got the invalid IMEI message, too.
Did you try re-entering it without spaces? Once I typed it as strictly numeric, it took it.
I entered mine about 30 diff times and every way possible
So what exactly does reserving the phone do? Will it give you an email notification that it is available for order or will it give you a personalized link to order the phone?
I imagine it might go out of stock fast on release date so I want to be prepared.
I wondered this too... I would imagine it will give them a baseline for production.
I'm a bit disappointed about the voiding of the warranty if you root/flash it, but I'll still get it.
If nothing else to support Razer on this. Once they gain traction on phones, and the gaming front (looks like it's a new engine) it should be even better.
moon2eth said:
So what exactly does reserving the phone do? Will it give you an email notification that it is available for order or will it give you a personalized link to order the phone?
I imagine it might go out of stock fast on release date so I want to be prepared.
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Same. I spoke to them via a LiveChat, and they basically said wait for the email to let me know when I can purchase/pre-order it.
Personally, this wait is killing me. I want to get this quick so I can rub it in all the iPhone X users smug faces.
kungpaoshizi said:
I wondered this too... I would imagine it will give them a baseline for production.
I'm a bit disappointed about the voiding of the warranty if you root/flash it, but I'll still get it.
If nothing else to support Razer on this. Once they gain traction on phones, and the gaming front (looks like it's a new engine) it should be even better.
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im sure there will be the ability to unroot the phone and reset back to stock for a warranty repair
mikey_sk said:
im sure there will be the ability to unroot the phone and reset back to stock for a warranty repair
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I always wonder about a reporting bit somewhere in the firmware.. The S8 I sent back was kinda meh, at first I thought Knox was cool, but then after seeing Samsung's response to root, I named it Knarx.
kungpaoshizi said:
I always wonder about a reporting bit somewhere in the firmware.. The S8 I sent back was kinda meh, at first I thought Knox was cool, but then after seeing Samsung's response to root, I named it Knarx.
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very much doubt razer will put a knox style trigger on their phone.
Checking my email daily but nothing yet. Wonder when they plan on sending out reservation email? its supposed to be available next Friday. I would of thought they would have started charging by now.
Xshooter726 said:
Checking my email daily but nothing yet. Wonder when they plan on sending out reservation email? its supposed to be available next Friday. I would of thought they would have started charging by now.
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I'm doing the same thing.
Omgherd the wait is killin meh...
I did see someone say in another thread something about 11/28 is the next batch?
That would really suck for everyone in the US since Three has been taking preorders this whole time.
I can't believe that Razer's "preorder" for us has been a notification email type crap.
kungpaoshizi said:
Omgherd the wait is killin meh...
I did see someone say in another thread something about 11/28 is the next batch?
That would really suck for everyone in the US since Three has been taking preorders this whole time.
I can't believe that Razer's "preorder" for us has been a notification email type crap.
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Yeah exactly. One would think ordering straight from Razer would be the fastest way to get the phone but looks like that's not going to be the case..
I chatted with a Razer rep online and they had no information about how the release is going to happen.
Just put my order in!
Just got the email to order at 9:45pm eastern. The website still says notify me so thinking you need the email to buy. I ordered at 11:30pm and the limited green logo sold out, but got a regular one on the way!
professorpoptart said:
Just got the email to order at 9:45pm eastern. The website still says notify me so thinking you need the email to buy. I ordered at 11:30pm and the limited green logo sold out, but got a regular one on the way!
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I was contemplating being disappointed about the green "limited edition" ones. My girlfriend then said, "I'll paint it green for you!"
Hey guys so this may or may not apply to you but basically I want to know if you haven't received your TV yet that lg promised to give Canadian users who pre-ordered the G7.
It's been nearly 4 months and I get nothing but bs excuses every time I contact the lg promo department. Enough is enough. I'm sure I'm not alone (hopefully). So if you are also still waiting, drop a comment and then let's see if anyone on the portal team wants to write about how lg is giving us the runaround on this. Stuff like that is bad publicity for them and they sure don't want that. Also if they think we should just sit here and take it and not expect a backlash then they're going to get a wake up call.
Stuff like this is definitely news worthy and if there are legitimately several of us that haven't received the tv they promised us then let's make some noise.
And please for the love of God do not make a silly post telling me that you did get yours already because that's not what this is for. This is for those that are like me and are getting the shaft from them.
I had a similar experience with my accessory rebate offer. In the state's I was eligible for 200 usd back and they tried to deny it. I had to contact PayPal and they forced them to either give the rebate or refund the devices, accessories, carrier activation and taxes included. I had all the paperwork, lg promotion information on the site printed out and even took pictures and recorded at my carrier's store. Pretty sad I had to resort to this, I won't take their word as fact anymore.
Is this the promotion you're referring to? https://lg-promotions.com/ca/en/pages/g7tvgift/holding
MishaalRahman said:
Is this the promotion you're referring to? https://lg-promotions.com/ca/en/pages/g7tvgift/holding
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Yep sure is. Seems the promotion department is giving me and I did see a few posts about it on reddit with users also getting the runaround.
The goal of this is if a handful of people or more are experiencing the same thing that it might make for some interesting discussion or perhaps a portal discussion and see if it gets their attention.
I checked /r/LGG7 on Reddit and there are people who have received the TV. They recommended emailing and calling a few places you might want to try.
MishaalRahman said:
I checked /r/LGG7 on Reddit and there are people who have received the TV. They recommended emailing and calling a few places you might want to try.
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Yep some definitely have received theirs. It's very odd indeed why some of us haven't. It's not a matter of shipping as they do say they'll notify us when it is sent out. To bash them over a third party shipping issue would be completely unfair.
I sent them another email last night. Normally they do reply within a day so to their credit they don't ignore us. But there's always another setback and excuse on why it hasn't shipped. It seems as though they're looking for ways to delay until I give up. Here's a couple screenshots of some correspondence which I've had with them. That clearly says it's approved
Update: I just spoke to a gentleman at the lg promotion department regarding this. Reading between the lines this is a disastrous promotion for them and some people who had submitted their claims still haven't even been approved. So i suppose they're in even worse shape than I am.
In the end the person I spoke to is limited in what they can do. They cannot force the TV's to be shipped out. However he did say he can ask his supervisor to try and prioritize my claim and have him request from the fulfillment department that they finish processing my claim.
So I guess I'll wait and see. If this works then I suppose those in a similar situation as I am who may not be posting here may be able to use it as an alternative option to try to expedite the process.
I'll just leave this link right here
OMG, even TV's are not safe from LG's infamous bootloops!??? Please tell us if LG will repair it or send you another one. Honestly I hope for a happy resolution.......
8bitbang said:
OMG, even TV's are not safe from LG's infamous bootloops!??? Please tell us if LG will repair it or send you another one. Honestly I hope for a happy resolution.......
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Actually i was quite shocked that I didn't even have to contact them. I was going to but before I even had time I got an email from fed ex telling me another tv was on its way and scheduled for tomorrow. So I'm guessing someone there must be following me on you tube which is surprising because I don't exactly post frequently nor do I post anything overlay interesting. Just theme related stuff. So I gotta tip my hat to them acting quickly to resolve this for me.
The title says it all. Google decided to use 'Ontrac' as the company to deliver my 6 pro. And as you might expect, it they decided to mark it as delivered.
A few days ago, after i saw my package shipping email, i decided to look up reviews on Ontrac on Reddit and other various forums.
A downright litany/fukkton of people were complaining that Ontrac marked the package as delivered, when they never were. Packages seem to grow legs and disappear with this company. This gave me deep core cringy anxiety once i saw this.
Now....... I'm pissed, because i can't even reach Google, because of the INSANE wait times for calls and online chat. I'm beyond upset, what a complete sh1tshow.
Please request to have another company deliver your pixel. Stay a mile away from Ontrac.
has your package been stated as delivered? wasn't clear by your post....
Burt Squirtz said:
The title says it all. Google decided to use 'Ontrac' as the company to deliver my 6 pro.
A few days ago, after i saw my package shipping email, i decided to look up reviews on Ontrac on Reddit and other various forums.
A downright litany/fukkton of people were complaining that Ontrac marked the package as delivered, when they never were. Packages seem to grow legs and disappear with this company. Now I'm pissed, because i can't even reach Google, because of the INSANE wait times for calls and online chat. I'm beyond upset, what a complete sh1tshow.
Please request to have another company deliver your pixel. Stay a mile away from Ontrac.
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Edit: forgot to type that my package was indeed marked off as delivered. But of course it wasn't.
mccabeross said:
has your package been stated as delivered? wasn't clear by your post....
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Of course it was marked off as delivered. Otherwise I wouldn't have bothered to type this.
In the modern world of shipping companies dropping and running, its a GREAT idea to put a motion sensitive security camera of some sort to catch the front of your property.
I use some generic high resolution IP cameras and a Zoneminder server.
If there is ever a claim that a package was delivered, you just need to find the footage applicable for the time they claim it was delivered. If none exists, then they obviously didn't deliver.
I've caught all kinds of weird stuff, like a delivery ape literally THROWING a package marked "fragile". Also a neighbor from across the street trying to sneak a couple of extra bags onto my driveway, and after I had a little chat with him, sneaking it onto OTHER people's driveways.
Note: it was an old guy, and I actually told him that it was OK, just give me a call first so I know its him and not someone from the other end of town throwing out body parts
Similar situation with Best Buy. Had I known, I would have done in store pickup. Now mine is "an event has delayed your delivery". I guess on the plus side, it hasn't officially been stolen yet.
Norma Stitz said:
Similar situation with Best Buy. Had I known, I would have done in store pickup. Now mine is "an event has delayed your delivery". I guess on the plus side, it hasn't officially been stolen yet.
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OMG. Still nothing on my stolen/vanished p6p. I had to order one off eBay, and on top of that miraculously, an hour later found a 256 stormy black at best buy that will be delivered on the 3rd! I got completely scalped on the eBay pixel.
I have learned a valuable lesson. Don't get phones shipped to your house guys.
1) Always get doorbell camera security system for your package delivery doors.
2). Try everything in your power to get packages routed to 'in package store pickup', and DO NOT use sketch package delivery companies like OnTrac!