Considering sending my phone back for a battery issue. Anyone who has sent in the phone for an RMA Repair, what was the turnaround time for you to get your phone back?
Thanks.
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Hello
I sent my Nexus last week to a local repair centre. It's not a Samsung repair centre, just a general mobile phone repair centre. Today I got a letter, which announced me that some requested parts aren't available and I have to wait .
part 1
22GH59-11350A
Key FPCB-Sub PBA
part 2
SG-L2
L2
That is the information in the letter. Does somebody know what this part numbers mean? I hope they replace the right parts, so I would like to know what these parts are.
Life is hard without the Nexus It is not funny to go back to a older, smaller phone...
Try Google? What was wrong with your phone?
I had the charging bug. When I charged the phone fully and disconnected the cable, the phone thought that it is still charging. So the display was always on.
Why didn't you take it directly to Samsung?
It is the normal way, that you send the phone back to the dealer for warranty issues. My dealer has contracts with this local repair centre, so.. thats why I sent it to this one.
anoxi said:
It is the normal way, that you send the phone back to the dealer for warranty issues. My dealer has contracts with this local repair centre, so.. thats why I sent it to this one.
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Gotcha, I would just try looking the parts up online.
Sent from my Galaxy Nexus using xda premium
I'm pretty sure I already know the answer to this but I'm asking here to get confirmation. About 2 months ago, I dropped my HOX and cracked the screen, went to a 3rd party repair shop to get it fixed.
Last Tuesday, dropped it again and cracked the screen again.However my phone has developed a different problem, for which I phoned up HTC UK and it's booked in for repair, they're collecting it next week. However as the phone has already been opened to fix the screen the first time, I suspect the warranty is now void. Does anyone know what will happen if they receive it in? Will they still repair it or say that they can't help? I don't want to pay the £25 charge if they won't repair it.
Thanks
So my phone was hard bricked and was literally dead and I talked to a LG Representative and sent my phone on Thursday to Texas. They then received my phone on Monday and the status of the repair is "Unit Being Repaired" for THREE DAYS STRAIGHT and want my phone repaired as soon as possible( praying for no refurbished phones) . I was wondering how long does it take for LG to fix the phone and will there be a high chance of getting it repaired rather than getting a refurbished phone. As I stated on top, I sent my phone to LG Repair Services in Texas and to my knowledge, the only thing they have to replace is my motherboard( correct me if I'm wrong)
Same here, just sent mine a few days ago, actually they received it yesterday at forth wort. Mine was almost brand new, i went to bed, it was off charge, when i woke up, battery was 98%, made one phone call, and after that the phone died, never to wake up. Didn't root it or anything like that, just weird.
Hopefully they get me a refurbished one or fix it, i don't care.
Mine have same status now, how long did yours take? you should have it back by now
U need to ask Lg representative to get the right answer...
7 business days total for me, which would be 9 if you include the weekend.
Hey all,
I would really appreciate your advice...
I've had my Verizon G4 for less than a month.
My wifi completely crapped out and I'm getting random reboots. I'm 99% it's a hardware issue.
I've loaded the latest 13b update but doesn't fix anything...
My question to you all is this... should I send it back to Verizon for Warranty Like New Replacement or Send it back to LG Directly for Warranty repair?
The reason why I ask is because I did drop the phone once and it nicked the corner of the phone slightly (see attached pic).
If I send to Verizon, what are the chances they'll charge me the $300 damage fee?
The rest of the phone is pristine...
I know if I send back to LG, they'll just send it back to me as is...
Everyone's thoughts would be appreciated...
Thanks in advance
joel32137 said:
Hey all,
I would really appreciate your advice...
I've had my Verizon G4 for less than a month.
My wifi completely crapped out and I'm getting random reboots. I'm 99% it's a hardware issue.
I've loaded the latest 13b update but doesn't fix anything...
My question to you all is this... should I send it back to Verizon for Warranty Like New Replacement or Send it back to LG Directly for Warranty repair?
The reason why I ask is because I did drop the phone once and it nicked the corner of the phone slightly (see attached pic).
If I send to Verizon, what are the chances they'll charge me the $300 damage fee?
The rest of the phone is pristine...
I know if I send back to LG, they'll just send it back to me as is...
Everyone's thoughts would be appreciated...
Thanks in advance
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Click to collapse
You don't send to VZW, they will ship to you first within the 12 month warranty period or anytime if you have Total Equipment Protection Coverage and provide a pre-paid shipping label in the box for you to send it back within 5 days which is really 30 days. This is the exact wording in the info in Certified Like New Replacements which you will get when the phone is shipped to you:
"WARRANTY INFORMATION
If your device has been subjected to neglect, misuse, liquid damage, software or hardware alteration, or unreasonable wear and tear, it is not eligible for a replacement under this program. Do not return the damaged device to us or you will be charged up to the full replacement value of your replacement device, which may be in excess of $500, even if you subscribe to an Equipment Protection Program. Instead, return the replacement device to us in the box in which it came. If you have equipment protection, contact your provider to discuss replacement options for damaged devices. For more information, visit verizonwireless.com/damageddevice"
The damage fee is not $300, it's basically the full retail price of the phone which is around $600. If you have insurance, you might be better off using that instead as it's $150 but remember that if you make 2 claims within a 24 month period, they will cancel your insurance.
If Verizon Wireless sends you a phone, you are not obligated to keep it as you just need to either send back your phone or what they sent you. If you find anything wrong with the replacement, then you call Verizon Wireless Level 2 tech support directly without going through the Level 1 or customer service and they will ship another phone to you. When you receive the new replacement, you ship the previous replacement back and then at the end, you either end up with your old phone or you ship back the last thing they shipped you.
Just a quick update...
I decided to send back to LG vs sending it to Verizon since I didn't want to deal with the possibility of Verizon charging me $500 bucks for some minor dings that had nothing to do with the hardware issue.
The only downside is that you will be without a phone for 2 weeks. Here's the run down...
-Mailed out on Tuesday.
-Arrived at LG following Monday.
-Repaired and Shipped back Tuesday (That was a quick turn around...)
-Scheduled to arrive this Friday.
What's nice about sending it to LG is that my IMEI doesn't change. If I went the VZ route, they would have given me a refurb with a different IMEI. Because the VZ refurb IMEI doesn't match the IMEI on my original receipt, LG will not honor warranty since there's a IMEI mismatch. This wouldn't be much of an issue if I stick with VZ for the entire year.... however, with all the cell service deals going around, I'm sure I'll be jumping the VZ bandwagon...
Hope this post helps others...
Thanks
If you've shipped your LG Nexus 5x to LG (Fort Worth, TX) for repair, what was your turnaround time?
Was the repair covered under warranty? Or were you charged?
Did you get your original phone back or a replacement unit?
How was the quality of your repair / replacement?
Thank you,
Ed
I gotchu, fam
I got the bootloop issue that many people here have faced. LG said it was the eMMC and they replaced the flash memory. Got the original phone back (confirmed by the IMEI)
I sent in on either 9/30 or 10/3... I can't remember which one I'm sorry.
Date LG received 10/06/2016
LG shipped 10/13/2016, received my phone 10/19/2016
So overall, took about 2 1/2 weeks... They updated the website very slowly from diagnosing the issue, doing the repair, and sending out. Some people have said they didn't do updates about what was going on with their phone at all. While it took a long time, I did not have to pay anything and it was covered under warranty. Oh also they relocked the bootloader lol
I sent my LG G4 there. They received it 9/14. I got it back on 10/4. So it took almost 3 weeks. They said it would be in my hands 9 days after they received it. Lol.
Based on my experience with the G4 and what I've seen here in the 5X forum, I'll never buy another LG.
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They should have at-least used UPS air etc and not Fedex Ground
Thank you for your responses. My phone's been there since the 20th and from your responses, it looks like I should expect it back for at least another week.