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Hello. I bought an HTC Desire, it will be 2 years in May, I think. Unfortunately, very early it was struck by two persistent issues:
Battery time limited to best case scenario of 10 hours, normal 2-3 hours
Frequent loss of signal, when phone switches between 3G and GPRS mode, with inability to regain signal afterwards. Only rebooting allows the phone to regain the signal.
I once reported this issue here, but no hard reset or changing roms seemed to make any difference.
So, I have sent the phone for repair at HTC, under warranty (2 years), like 6 times. The phone has had its radiofrequency circuit and then its mainboard replaced. It was also replaced entirely by a new phone 3 times. However these two issues persisted every time.
The HTC people at HTC Client Service are at a loss about what is the underlying cause. In my last two contacts, they point out that poor 3G cell coverage in my area affects the battery time of my phone. However, they are reluctant in definitely labelling the latter as the definitite cause for the battery issue. Besides, I've seen these issues manifest in other areas with strong 3G signal. In those areas, I tend to lose 3G signal inside some buildings.
Recently, they've asked me to replace my battery and while the new battery showed a slightly better performance, it did not solve these two issues. I have already reported it and they asked me to run some standard tests like soft and hard reset and a battery discharge test while in safe and emergency mode. No difference again.
My warranty is due in June 2012, although perhaps I could claim an extension seeing as in my invoice, there was a DOA issued when the phone was first replaced and thus a new warranty period of another two years.
My question is what should I do next? HTC Customer Service seems unable to figure out the problem and thus I've begun wondering if it would be better give up on repairing this Desire. Now I can sell it and use the money to buy a replacement or I can ask HTC that they replace my Desire by another smartphone of theirs. However, in the 2nd option I'm limited to HTC smartphones. I was considering the HTC Sensation, but some users are reporting issues with it. If I weren't limited to HTC, I would probably go with Samsung. The Galaxy line seems to be making a hit.
So, what should I do?
Thank you for bearing with me.
If you have had almost every component changed AND the entire phone changed. AND have ruled out settings and data by reset (no restore, no install) AND low signal area and it is still happening, you need to look at the only constants....
1. You. Well you are basically data and settings so can't be that.
2. Battery. Changed it?
3. Power source. Charged else where?
And most likely to me...
4. Dodgy sim. Get pay as you go. Same and different network. Test
Sent from my HTC Desire using Tapatalk
I had the same problem with my original desire and I sent it off last year and they sent me a desire s
Sent from my Desire S using XDA App
Please use the Q&A Forum for questions &
Read the Forum Rules Ref Posting
Moving to Q&A
faddys123 said:
I had the same problem with my original desire and I sent it off last year and they sent me a desire s
Sent from my Desire S using XDA App
Click to expand...
Click to collapse
Nice. Is it working without problems and did you pay any difference?
rootSU said:
If you have had almost every component changed AND the entire phone changed. AND have ruled out settings and data by reset (no restore, no install) AND low signal area and it is still happening, you need to look at the only constants....
1. You. Well you are basically data and settings so can't be that.
2. Battery. Changed it?
3. Power source. Charged else where?
And most likely to me...
4. Dodgy sim. Get pay as you go. Same and different network. Test
Sent from my HTC Desire using Tapatalk
Click to expand...
Click to collapse
I have already ruled out the battery and dodgy sim. I've already bought a new battery and I have been using the phone with it. Slight better battery performance, but not enough.
I've tried leaving the phone for some hours without the sim inserted in, more than once. Again, no change. And also, I've done on request by HTC some battery discharge tests in airplane and safe mode and did not notice any change.
Regarding the charger (power source), it is still the original charger that came with the phone, but an assistant from HTC discarded it, as being an unlikely cause for these two issues. Regarding charging location, I have charged (with the same charger) in three different locations and I noticed no change.
Sorry, please could you elaborate on how you ruled out the sim? There is only one way to rule out sim completely and that is with 2 other sims. One on the same network and one on another network. If issue continues with all 3 sims, it is not sim. Unless you do this, you cannot rule out sim related causes.
Have you every done anything to update the radio either?
rootSU said:
Sorry, please could you elaborate on how you ruled out the sim? There is only one way to rule out sim completely and that is with 2 other sims. One on the same network and one on another network. If issue continues with all 3 sims, it is not sim. Unless you do this, you cannot rule out sim related causes.
Have you every done anything to update the radio either?
Click to expand...
Click to collapse
I confess I haven't done anything similar to rule out the sim. I just removed the sim from the phone, used the latter for a few hours and observed the battery percentage.
So, I will do that. And you suggest I get two other sim cards: one from the same network and another from a different network and use the phone normally until the battery runs down, one time for each of the two other sim cards. By the way, if I imply correctly, the rationale behind this is to rule out physical problems with my current sim card and network specific problems or problems that are specific to the interaction between the Desire and my current mobile network.
As to your second question, Yes I have done everything to update the radio, because before my the last substitution of my Desire, like any other xda fan , I used to flash the latest rom (not the latest development though) and also the latest radio (especially to see if I could get any improvements to this situation).
I agree, after having your phone replaced and repaired so many times, it's unlikely that the phone's hardware is at fault. I'd also blame the SIM, charger or the network.
For example, i live in a somewhat dodgy 3G signal building (old, sturdy, iron reinforced building) and if i use 3G, i get an about 30% less battery life than when i'm using 2G. That doesn't happen when i use 3G in a better reception area (the battery life is about 10% less than under 2G when i'm in a good 3G reception area).
TVTV said:
I agree, after having your phone replaced and repaired so many times, it's unlikely that the phone's hardware is at fault. I'd also blame the SIM, charger or the network.
For example, i live in a somewhat dodgy 3G signal building (old, sturdy, iron reinforced building) and if i use 3G, i get an about 30% less battery life than when i'm using 2G. That doesn't happen when i use 3G in a better reception area (the battery life is about 10% less than under 2G when i'm in a good 3G reception area).
Click to expand...
Click to collapse
It makes sense. However, I consistently get battery time under 10h in both strong and weak signal areas with 3G. Besides I have been using for some time my phone exclusively in 2G mode and where I live, 2G signal is strong. Battery time does vary with signal strength, application usage, Wifi and other regular factors, but it does not easily go over 10h . As a sidenote, sometimes I am under the impression that leaving Wifi constantly on does give my phone a bit more battery time (1-2h perhaps, cannot say for sure).
Still, I will test my phone with different sim cards first with one from a different network to rule out network or sim card related causes.
Short troubleshooting guide:
1) Get a new, cheap, prepaid SIM on a different network;
2) Borrow a phone from a friend or use an "old" one if you have one handy and insert your current SIM into it so people can get in touch with you blah-blah;
3) Insert the new SIM into your Desire and leave it idle in 2G mode. See how long the battery lasts*.
* In idle mode, my battery discharges about 2-4% per 8 hours. So if i leave it at 90% when i go to sleep, i'll find it at ~86% when i wake up in the morning. Yours should behave the same way. If it doesn't, you may have an app/a bunch of apps which drain your battery, in which case i recommend you do a factory reset and redo the experiment (without installing any 3'rd party apps). If the problem persists, try to charge your phone to 100% via the USB port of your computer (it's slower - 500 mAh vs. 1000 mAh, so expect a much longer charge time) and redo the experiment (to rule out a charger issue). If the problem persists, there must be something wrong with your device, in which case you should call HTC and either request they give you a Desire S or a NEW Desire.
Please keep us posted in regard to this issue.
P.S. - To be clear, if you use the phone for gaming (1-3 hours) and you talk more than hour/day, 10-12 hours/charge is considered to be good/standard behaviour for Sense ROMs.
P.P.S. - Please post a screenshot of your battery usage statistics screen from the Android OS. Settings - About Phone - Battery - Battery Use. If you're rooted, you can use AndroSS from the Market to take screenshots (it's light and easy to use).
I'm absolutely baffled that I'm the only one apparently suffering from this.
At first it was ok, now, no matter what ROM or base, the signal quality is terrible.
Where my HTC Sensation was getting full bars, or constant HSDPA (I rarely ever seen 3G), this One X is either getting 3G, G or E, which means no web pages will load or anything, very terrible.
It's making me consider "downgrading to upgrade", because the only time I can browse the net happily is either very close to Wi-Fi source, or where HSDPA is very strong, so I will just about get HSDPA then.
Other people must be suffering from this?????
The only plus with the One X is in my village I find it easier to get 1-2 bars and a bit of G.
Thanks.
Talk Mobile??? What's their coverage like?
Do you know what your Radio is? Try flashing a few different radio's to see if that helps?
Talk Mobile is on the Vodaphone network.
I've never attempted to flash a different radio, in fact I've never even seen a list of radios, as far as I knew they were included in the actual ROMs now.
willhub said:
Talk Mobile is on the Vodaphone network.
Click to expand...
Click to collapse
I didn't know that
willhub said:
I've never attempted to flash a different radio, in fact I've never even seen a list of radios, as far as I knew they were included in the actual ROMs now.
Click to expand...
Click to collapse
Afaik some of the Devs have access to different radio's, Try asking Mike1986 from ARHD or Football to see if they can help you.
I'm sure that I've seen some threads about flashing different radios to fix signal problems before, I think to see Mike1986 posting about it when I used to frequent the HTC Sensation's Android Development threads.
Hi
willhub said:
I'm absolutely baffled that I'm the only one apparently suffering from this.
At first it was ok, now, no matter what ROM or base, the signal quality is terrible.
Where my HTC Sensation was getting full bars, or constant HSDPA (I rarely ever seen 3G), this One X is either getting 3G, G or E, which means no web pages will load or anything, very terrible.
It's making me consider "downgrading to upgrade", because the only time I can browse the net happily is either very close to Wi-Fi source, or where HSDPA is very strong, so I will just about get HSDPA then.
Other people must be suffering from this?????
The only plus with the One X is in my village I find it easier to get 1-2 bars and a bit of G.
Thanks.
Click to expand...
Click to collapse
It is probably a hardware fault with the phone. If your HTC Sensation is getting a good signal with the same SIM/network provider, and your HTC One X isn't, then I suspect a fault, perhaps internal antenna connection issues that have plagued Wi-Fi. Try gently squeezing the phone with your thumb over the home key and fingers underneath and see if reception improves.
There is also an internal cable that may not have been attached correctly in the phone to the antenna, either way it is back for a repair.
I can't see way a software would be to blame.
Regards
Phil
I have the same issue. I will use my warranty
Castellano2 said:
I have the same issue. I will use my warranty
Click to expand...
Click to collapse
Some old Sim card have problems
If you have a old 3 or 5 Sim card its the problem , they are different and have have bad reception with new phones, with MicroSIM slot
i have to change my SIM card at vodafone and ask for a new one ...
Because my sim card is old and i cut it to micro sim but have bad signal
with new microSim card the problem as been solved
masrterk said:
Some old Sim card have problems
If you have a old 3 or 5 Sim card its the problem , they are different and have have bad reception with new phones, with MicroSIM slot
i have to change my SIM card at vodafone and ask for a new one ...
Because my sim card is old and i cut it to micro sim but have bad signal
with new microSim card the problem as been solved
Click to expand...
Click to collapse
Why a old sim product a bad signal ??
How strange !!!
htc 51 said:
Why a old sim product a bad signal ??
How strange !!!
Click to expand...
Click to collapse
vodafone replace my old SIM card for a new one
and the reception problem has been solved
Because the micro chip of old sim cards and different and they work if cutted for micro sim but very bad
old Sim cards are not ready for micro sim phones
New micro sim cards have a smaller "chip" and the y have a better 3G reception
problem solved
masrterk said:
vodafone replace my old SIM card for a new one
and the reception problem has been solved
Because the micro chip of old sim cards and different and they work if cutted for micro sim but very bad
old Sim cards are not ready for micro sim phones
New micro sim cards have a smaller "chip" and the y have a better 3G reception
problem solved
Click to expand...
Click to collapse
I'm using the micro SIM that was provided.
The signal reception bars are never really different, it's just the phones inability to hold a decent HSDPA connection, constantly flicking from 3G, G and E, so I'm loading a website on HSDPA, as soon as it flicks to 3G, loading stops because the connection is far too slow.
I do have the Wi-Fi issue, if the signal is not full on, so I'm a bit away from the router, the wireless is just cutting out all the time, was not like this with HTC Sensation.
I don't really know about getting it sent in for repair I won't have a phone then!
If you get 3G, then you get H, they are the same technology.
What you will find, however, is that the One X supports fast dormancy, so the data connection will sit on 3G until H is needed, then switch, then drop back to 3G when it's not.
you guys tried flashing different radios?
Is it fast dormancy causing the problems then? How can I disable it?
I can't flash different radios as it's very hard to find different radios for the One X
Apparently you have to to change the build.prop to disable it:
ro.ril.fast.dormancy.rule=0
Hi
masrterk said:
vodafone replace my old SIM card for a new one
and the reception problem has been solved
Because the micro chip of old sim cards and different and they work if cutted for micro sim but very bad
old Sim cards are not ready for micro sim phones
New micro sim cards have a smaller "chip" and the y have a better 3G reception
problem solved
Click to expand...
Click to collapse
The SIM card doesn't control reception, that is a myth. The SIM card is just like the chip in your credit card, it holds a number and some data to identify you to the mobile phone network.
The problems a self cut or old SIM my cause is that it doesn't connect very well to the phone, this means your phone thinks the SIM card has been removed and gives you "No Service" or Emergency only calls.
The only other time the SIM card may make you think it is affecting reception and giving you a lower signal is if you are roaming and it you don't have an up to date roaming list, usually though this is updated over the air anyway, a new SIM card may allow you to roam onto nearer cells so you see a better signal.
A bad SIM will not knock a couple of a bars off your reception, in the same way a bad credit card doesn't give you less credit limit.
Regards
Phil
Rusty! said:
Apparently you have to to change the build.prop to disable it:
ro.ril.fast.dormancy.rule=0
Click to expand...
Click to collapse
How do I do this?
http://bit.ly/O4EL9H
Sent from HTC One X
Download and flash another radio from here : http://forum.xda-developers.com/showthread.php?t=1689679
Try getting radio from ur region or ruu..
Next get this app : https://play.google.com/store/apps/details?id=com.sibbor.getril
Get a matching ril to radio u installed from.this app..download & install
See if this makes the difference..
Sent from my HTC One X using Tapatalk 2
try OpenSignalMaps from the market to see what's really going on (click on 'map' for example will show what cell you're connected to and signal strength etc)
I tried that OpenSignalMaps, I notice how my phone is connecting to some nearby towers, but I live near a place called Selby, and it's connecting to masts in Leeds????
Hello. Maybe can someone help. After i dropped my phone it started to show no signal with sim card. What can cause this problem?
Thanks.
Had exactly the same issue yesterday, I removed the battery, then the sim, put the battery in, booted, removed the battery, put the sim again and it worked.
servabat said:
Had exactly the same issue yesterday, I removed the battery, then the sim, put the battery in, booted, removed the battery, put the sim again and it worked.
Click to expand...
Click to collapse
Doesn't work... God i wish i could fix it cuz it's too expensive to fix it at store...
check this thread mabye it helps http://forum.xda-developers.com/showthread.php?t=1859680
or the antena is gone or something got disconected inside from that fall as i experienced with my flash
Didn't help again... Probably it's antenna fault, cuz it's show's signal strength 0 dBs 0 asu
zydrikis said:
Didn't help again... Probably it's antenna fault, cuz it's show's signal strength 0 dBs 0 asu
Click to expand...
Click to collapse
Go to service, seems radio-module dead or plugged out
Recently my UK Tmobile network provider update me 3g settings so I could receive better 3g. It was rubbish at the time.
Since the refresh or checking settings (as Tmobile described it), my battery has been destroyed. I used to get a full day no problem. But now it's struggling at half.
To make sure this was because of there actions I re - flashed from bck/up and back to normal with good battery life but rubbish to inoperable 3g. Had to ring them again and they sent me another txt which improved connectivity but has destroyed battery again.
Has anyone else had this problem and what could it be. Wisdom and help much appreciate. Thx
hey guys,
i wondered if its smart to leave both sim cards enabled all the time.
both sim cards are from the same provider. the second one i only use when i am out of mobile internet at the first card.
i guess with same cards from differnt providers there would be more battery drain because the phone has to connect to two different networks all the time, but when both sims are identical does it affect battery at all?
maybe i have some wrong thoughts here. thats why i am asking you.
thanks.
I think u r thinking right you can save some juice if u disable a sim or both. I generally keep phone on airplane mode at night with WiFi on. Drain is very good but in some days when I don't keep it in airplane mode drain is worse
Sent from my ONEPLUS A3003 using Tapatalk
yea, but i actually wanted to know if i can leave both sims enabled without any significant increase of the battery drain? assuming both sims are from the same provider.
The drain will all depend on the signal strength, good to average on both sims and you won't see much difference.
MarcTremonti said:
yea, but i actually wanted to know if i can leave both sims enabled without any significant increase of the battery drain? assuming both sims are from the same provider.
Click to expand...
Click to collapse
I suggest switching the sim you are not using for internet to 2g only you will experience a big difference