Develop Bugs

[Q] Really thinking of buying one, but still a few fears...

Hi, long time lurker, first time poster :3 Iv done a LOT of research on this phone (borderline overkill) but I still have a few questions about it:
1) I read about a problem with the screen where a hairline crack under the top-layer glass would just randomly appear...how normal is this
2) For retailers, how good is Negri, Expansys and L2D2 in terms of warranty? like in the case of said hairline crack? -I live in the US in case that would affect how they would do warranty
I really really want this stunning looking phone xD I already know about the issues with the color tint and radios but they seem like they could possibly be fixed on the software side so I'm not too worried there. I have no experience with the 3 listed companies and I don't want to plop 500-700 for a phone and be left out in the water y'know?
any and all help/input/opinions will be greatly appreciated.

Okay first, I've never gotten this line once I'm thinking it varies from device to device. And also, what carrier are you on?

the all mighty...AT&T

I tried to get a warranty replacement for the vibrator through Negri Electronics and never got a reply.
No hairline crack. I love this phone and learned to live with the weird vibration. I bought from Negri no problem. Besides the warranty thing... I think I wasn't persistent enough with asking them for a replacement. Either way, it shouldn't take more than once to get their attention, and I'm still a little bummed out about it all.
Sent from my Galaxy Nexus

ztm.000 said:
I tried to get a warranty replacement for the vibrator through Negri Electronics and never got a reply.
No hairline crack. I love this phone and learned to live with the weird vibration. I bought from Negri no problem. Besides the warranty thing... I think I wasn't persistent enough with asking them for a replacement. Either way, it shouldn't take more than once to get their attention, and I'm still a little bummed out about it all.
Sent from my Galaxy Nexus
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I know if the screen where to crack on me and they refused me a replacement Id raise hell xD I have the motorola backflip, and while a rock would be a drastic upgrade I decided I would treat myself to a really nice and long lasting phone. Im still a wee bit paranoid about the hairline crack but, who knows. maybe it is just a small number of devices...my heart demands I buy the phone now while my mind tells me to make absolutely sure this wont backfire on me haha

Theres a chance of manufacturing defects with any phone you buy.

martonikaj said:
Theres a chance of manufacturing defects with any phone you buy.
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you have a point. I mean, I know that there's always a chance of such things but I guess the fact that it dose cost quite a pretty penny and got paranoid when I read about the screen crack that I wanted to find out really just how bad it was. I think I'll make the purchase on my next paycheck and hope that I wont get one that will break so easily lol but it's good to know that Negrie and Expansys offer the 1yr warranty just in case

Azure_Nall said:
you have a point. I mean, I know that there's always a chance of such things but I guess the fact that it dose cost quite a pretty penny and got paranoid when I read about the screen crack that I wanted to find out really just how bad it was. I think I'll make the purchase on my next paycheck and hope that I wont get one that will break so easily lol but it's good to know that Negrie and Expansys offer the 1yr warranty just in case
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Thing is, you go to any forum for any new device and you'll see reports of manufacturing defects. You shouldn't be spending your last penny on an unlocked phone for any situation. There will always be a chance you'll buy it and it'll be broken and you won't get a replacement. Just keep it in mind.
If you decide its worth it, then get it!

martonikaj said:
Thing is, you go to any forum for any new device and you'll see reports of manufacturing defects. You shouldn't be spending your last penny on an unlocked phone for any situation. There will always be a chance you'll buy it and it'll be broken and you won't get a replacement. Just keep it in mind.
If you decide its worth it, then get it!
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Click to collapse
oh I know I shouldn't spend my last penny on an unlocked phone, I made sure to give myself a good size buffer before I even began thinking about getting it. It ended up being narrowed down to this and the captivate glide but the nexus is just to sexy looking and appealing :3 so yeah...I think with my coming check, I'll be buying myself a nexus! you guys have been a big help
=edit=
one last thing, who dose offer better customer support and the like? Negrie or Expansys? and Im guessing no one has really heard of LD2D xD

the gsm version doesnt really have radio issues, thats the lte version. But i do worry about the screen crack. So far ive been good.

Never heard of a hairline crack but ensquared will also sell you a warranty for the GSM version
Sent from my GT-I9100 using xda premium

I never thought about getting a separate warranty...a surprisingly great idea so easily over looked xD thanks for the tip

[Q] Dropped my Galaxy Nexus on asphalt

I dropped my Galaxy Nexus two days ago on asphalt, and now the digitizer cracked, and its pretty bad. The cracks spreads all over the screen.
I simply can't stand having a phone with a cracked screen like this, and I do know that this is not covered by warranty.
My concern is, would Samsung repair it for me, and at what cost.
I'm not sure I wanna pay almost the price of a new one.
Thanks in advance.

Fsjadner said:
I dropped my Galaxy Nexus two days ago on asphalt, and now the digitizer cracked, and its pretty bad. The cracks spreads all over the screen.
I simply can't stand having a phone with a cracked screen like this, and I do know that this is not covered by warranty.
My concern is, would Samsung repair it for me, and at what cost.
I'm not sure I wanna pay almost the price of a new one.
Thanks in advance.
Click to expand...
Click to collapse
try to contact samsung customer service in your country with your phone data (serial/model etc)

Viridis Draco said:
try to contact samsung customer service in your country with your phone data (serial/model etc)
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Thanks for the tip dude!
Would it be a good idea to flash it back to the stock rom I got the phone with? I flashed it to yakju to get better updates.
Will they check for this even if it's physical damage?

Fsjadner said:
Thanks for the tip dude!
Would it be a good idea to flash it back to the stock rom I got the phone with? I flashed it to yakju to get better updates.
Will they check for this even if it's physical damage?
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Click to collapse
As long as you pay the bill I dont think Samsung is interested what kind of rom you have, its not like its a warranty case now, so why should they make a fuzz about it, its your phone.
But it cant hurt to do so either, so its your choice.

Sending my phone in for repair (updated daily)

Thought ill do this to help people that are thinking of sending their phone in for repair.
If its fast, if they do a good job etc..
I called up Samsung UK at 9am UK time 21/05/12 and told them what's wrong with it
This is what is wrong with it;
The screen pops out about quater of a MM on the bottom right
-The phone doesnt always charge when connected to the charger (this has happened about 5times within a month)
-The phone switches off randomly sometimes (This has happened about 3 times within a month)
-Sometimes when i remove the charging cable. On the screen it says charging/ disconnected continuously, If i wasnt aware of it, it would keep happening and burn my screen since the same image is on the screen none stop (This has happened 2 times within two weeks)
-If i shake my phone i hear a rattle sound on the upper back of the phone (This has been there since i bought the phone)
-The touch screen isnt as responsive from when i bought it (I have to take my finger off the screen and try again sometimes)
-WiFi and 3G stops working and i have to reboot my phone to be able to use it (This has happened countless of times)
Some of these faults only happen sometimes but they have happened more then once within a short period of time.
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Quite a lot right? lol. The women took it quite well haha.
They said the bag will be sent out within two working days with Royal Mail, and the repair will take from 5 to 10 working days. I have to send it with other information like proof of purchase contact details etc..
I asked what happens if they send it back and the same/ new faults are still there?
She said we will try and repair it again and if its no good on the 3rd try then they will send me a new one.
The call took about 20minutes. I was on hold for about 5minutes total.
So let the games begin.
ps I set this as my background for fun

LoL @ background!
hope they take care of it...

I got the package this morning around 11am while i was sleeping (i work nights) so i could of sent it today if some one woke me up -_-
Another thing.. the packaging they gave me is an utter joke.
Cheap bubble wrap thats about 2ft by 1ft and a plastic bag(envelope)
I used my own bubble wrap, cardboard, bubble wrap jiffy bag, some more bubble wrap then put it in the envelope with all the information they needed.
I think i over did it a bit but what can i say? Im a bit OCD on stuff like that lol.
I took lots of pictures of my phone so when they send it back to me.. if there is one mark that wasnt there before/ still has the same or new problems its going straight back.
I want to send it back three times because then they will send me a brand new one on the 3rd go haha.
I'm going to post it tomorrow morning.

Hope it works out for you.

You complained about a rattle when you shook your phone? Dude, you're nit picking.
Sent from my Galaxy Nexus using XDA

Smokeey said:
You complained about a rattle when you shook your phone? Dude, you're nit picking.
Sent from my Galaxy Nexus using XDA
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I know. I'm trying to give them as many faults as possible to make it harder for them. I just want a new one cause the current one i have has problems.. i dont like repaired phones
My brother had an iphone4.. about 20days before the 1 year warranty ran out he went into the apple store and said the home button doesnt always work. The guy didnt even check it and gave him a brand new one.
I wish all companies had customer service like Apple... even if their products are meh.

RedBlueGreen said:
I know. I'm trying to give them as many faults as possible to make it harder for them. I just want a new one cause the current one i have has problems.. i dont like repaired phones
My brother had an iphone4.. about 20days before the 1 year warranty ran out he went into the apple store and said the home button doesnt always work. The guy didnt even check it and gave him a brand new one.
I wish all companies had customer service like Apple... even if their products are meh.
Click to expand...
Click to collapse
lmao. You obviously don't know much about Apple customer service, it costs $99/year per device + $49/"incident". If you call 91 days after you purchase your device they won't even talk to you about your device/software or anything until you purchase the $99 service.
Every iPhone comes with one year of hardware repair coverage and 90 days of telephone technical support. AppleCare+ for iPhone extends repair coverage and technical support to two years from the original purchase date of your iPhone and adds coverage for up to two incidents of accidental damage due to handling, each subject to a $49 service fee.1 With AppleCare+ for iPhone, Apple experts can help troubleshoot issues over the phone or at an Apple Retail Store. They’ll answer questions about iOS, Apple iPhone apps such as Mail, iMessage, and Calendar, and help you solve interconnectivity issues between your iPhone and Mac or PC. And if your iPhone needs service under the plan, Apple technical support representatives can even set up a repair during the same call.
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http://store.apple.com/us/product/APP_IPHONE_PLUS_AUTO-110480

WiredPirate said:
lmao. You obviously don't know much about Apple customer service, it costs $99/year per device + $49/"incident". If you call 91 days after you purchase your device they won't even talk to you about your device/software or anything until you purchase the $99 service.
http://store.apple.com/us/product/APP_IPHONE_PLUS_AUTO-110480
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My mom called at day 96. If you act like you now nothing about this then they might let it slide. She got a new phone free somehow.
Sent from Galaxy Note with CM9

WiredPirate said:
lmao. You obviously don't know much about Apple customer service, it costs $99/year per device + $49/"incident". If you call 91 days after you purchase your device they won't even talk to you about your device/software or anything until you purchase the $99 service.
http://store.apple.com/us/product/APP_IPHONE_PLUS_AUTO-110480
Click to expand...
Click to collapse
I'm in the UK so its probably different over here.. no?
My brother didn't spend anything extra on the phone... just the phone itself.
Maybe you don't know much about Apples customer service?
I know Americans get f'ed a lot on phones.

RedBlueGreen said:
I know. I'm trying to give them as many faults as possible to make it harder for them. I just want a new one cause the current one i have has problems.. i dont like repaired phones
My brother had an iphone4.. about 20days before the 1 year warranty ran out he went into the apple store and said the home button doesnt always work. The guy didnt even check it and gave him a brand new one.
I wish all companies had customer service like Apple... even if their products are meh.
Click to expand...
Click to collapse
I did something like this back when I had the 3GS. I waited until I decided I was buying the Nexus One, went to the Apple store and said the battery wasn't working correctly. The guy went in the back and came out with a brand new phone which went on Craigslist immediately after.
Sent from my Galaxy Nexus using Tapatalk 2

Flippy125 said:
I did something like this back when I had the 3GS. I waited until I decided I was buying the Nexus One, went to the Apple store and said the battery wasn't working correctly. The guy went in the back and came out with a brand new phone which went on Craigslist immediately after.
Sent from my Galaxy Nexus using Tapatalk 2
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Click to collapse
Its quite funny.
The best thing is that the iPhone doesnt devalue much.

Orange_furball said:
My mom called at day 96. If you act like you now nothing about this then they might let it slide. She got a new phone free somehow.
Sent from Galaxy Note with CM9
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RedBlueGreen said:
I'm in the UK so its probably different over here.. no?
My brother didn't spend anything extra on the phone... just the phone itself.
Maybe you don't know much about Apples customer service?
I know Americans get f'ed a lot on phones.
Click to expand...
Click to collapse
One year hardware warrantee, 90 day tech support via phone. Which leaves much to be desired IMO. Almost all products offer 1yr hardware support, Android does not charge $99/yr to help you diagnose a problem over the phone. Imo saying Apple has superior customer service is so assbackards it borders on mentally challenged. As far as what I personally know about Apple and their CS, I've been an Apple device owner for years, same for Android. Both have good qualities, both have poor qualities. But I have no delusions of which are which. I'm not going off somebody else's experience, somebody who as far as I am concerned (since we don't have an XDA username for them) has no credibility on this forum. I posted the link and quote directly from Apples website, it's kind of hard to disagree with that, and if either of you would have actually read it you would have seen that hardware is warranted for 1yr.

WiredPirate said:
One year hardware warrantee, 90 day tech support via phone. Which leaves much to be desired IMO. Almost all products offer 1yr hardware support, Android does not charge $99/yr to help you diagnose a problem over the phone. Imo saying Apple has superior customer service is so assbackards it borders on mentally challenged. As far as what I personally know about Apple and their CS, I've been an Apple device owner for years, same for Android. Both have good qualities, both have poor qualities. But I have no delusions of which are which. I'm not going off somebody else's experience, somebody who as far as I am concerned (since we don't have an XDA username for them) has no credibility on this forum. I posted the link and quote directly from Apples website, it's kind of hard to disagree with that, and if either of you would have actually read it you would have seen that hardware is warranted for 1yr.
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Every iPhone comes with one year of hardware repair coverage
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The phone wasnt repaired. You go off of your experiance and ill go off of my own
Anyway.. lets ditch this Apple talk.. and stick with Samsung.

RedBlueGreen said:
The phone wasnt repaired. You go off of your experiance and ill go off of my own
Anyway.. lets ditch this Apple talk.. and stick with Samsung.
Click to expand...
Click to collapse
You mean i go off my experience and you'll go off your brothers experience. You quoted me quoting Apple about the "repair" thing btw, just follow the link and see for yourself, that's what is written on Apples website.
Sure we will drop the Apple talk, just thinking about AppleCare pisses me off, don't know why anyone would prefer it.

WiredPirate said:
You mean i go off my experience and you'll go off your brothers experience. You quoted me quoting Apple about the "repair" thing btw, just follow the link and see for yourself, that's what is written on Apples website.
Sure we will drop the Apple talk, just thinking about AppleCare pisses me off, don't know why anyone would prefer it.
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well me and my dad was with him so its basically my own experiance too..
I dont see why anyone would buy extended warranty .. its a rip off.
btw just one hour and i can post my phone =O

That was my whole reasoning, I don't see why anyone would rather HAVE to pay for the extended, much less pay for phone support during the normal warrantee period. Hopefully you are more than satisfied with your new device, I will be asleep in an hour but I'll come check it out tomorrow.

Sent it!
I'm using my mums HTC wildfire for now lol

Curious to see how it goes - Samsung USA wouldn't accept my European GN to repair a broken screen...not even for money. I may have to send it back to Europe to get it fixed.

johdaxx said:
Curious to see how it goes - Samsung USA wouldn't accept my European GN to repair a broken screen...not even for money. I may have to send it back to Europe to get it fixed.
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That sucks. How much does it cost to ship over to.. lets say the UK

Still haven't received it yet
I think it should come today or tomorrow.

[Q] Faulty LTE Radio? (VZW) Which Part to Swap Out?

I received a CLNR replacement from VZW this weekend due to massive banding on my original device. Take it out inspect it for scratches, fire up the phone, check out the screen for banding etc. No scratches, screen has no banding/dead pixels and I assume all is well! Much to my dismay when I try to DL apps, surf the net or stream Netflix , make calls etc. the phone cannot keep a signal to save it's life. It has full 4G signal and after I access data or make a call, the bars are gone and there's a x in the signal bars. When this occurs, I cannot makes calls or access data etc etc. When I switch from LTE/CDMA to CDMA only I have a stable data connection, and calls can be made etc. Would I need to switch out the entire main motherboard or would I just need to swap out the antenna? I've been searching around for an answer and cannot seem to find one. Checked out a few tear downs and it seems simple enough to remove. I do have experience tearing apart and rebuilding so I do not see any issues. Thank you for any input!

If you got a CLNR and its faulty, get another replacement. Why would you try to open it and fix it, potentially breaking and voiding warranty, when you can just get it replaced for free?

martonikaj said:
If you got a CLNR and its faulty, get another replacement. Why would you try to open it and fix it, potentially breaking and voiding warranty, when you can just get it replaced for free?
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Well I'm tired of playing the warranty exchange game and getting a crappier one. The screen on the one w/ the faulty radio is PERFECT. No banding, no discoloration etc. Besides I like to rip crap apart, if I break it I'll just buy another one . Plus I don't see any void warranty stickers in plain view ;o.

zetsumeikuro said:
Well I'm tired of playing the warranty exchange game and getting a crappier one. The screen on the one w/ the faulty radio is PERFECT. No banding, no discoloration etc. Besides I like to rip crap apart, if I break it I'll just buy another one . Plus I don't see any void warranty stickers in plain view ;o.
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This just seems like the most retarded decision ever. They'll keep replacing it until you get a good one. Why would you ever want to risk it?

martonikaj said:
This just seems like the most retarded decision ever. They'll keep replacing it until you get a good one. Why would you ever want to risk it?
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If you have ever gotten a Verizon CLNR you would know. I've received THREE Nexus' with scratched screens out of the box. I'm tired of the asshattery of their CLNR program. It might seem retarded to you, but after dealing w/ duds for 3-4 exchanges straight, see how you feel after that. Besides I will have fun opening it up. If it breaks I buy another one. I have the $$$ for it so who cares?

zetsumeikuro said:
If you have ever gotten a Verizon CLNR you would know. I've received THREE Nexus' with scratched screens out of the box. I'm tired of the asshattery of their CLNR program. It might seem retarded to you, but after dealing w/ duds for 3-4 exchanges straight, see how you feel after that. Besides I will have fun opening it up. If it breaks I buy another one. I have the $$$ for it so who cares?
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Well if you're so loaded, I'm surprised you dealt with CLNR in the first place... why not just buy a new phone every time you get a scratch on the screen there moneybags?
I dealt with it at Sprint and after 4 replacements I left my contract with them. I know it sucks, but seriously choosing to rip your phone apart and replace an antenna (which may or may not fix the problem) when you can have them replace the phone free makes absolutely no sense to me. CLNR sucks, but you're bound to get an acceptable one eventually, or you should be able to complain after so many replacements and get an actually new device.

martonikaj said:
Well if you're so loaded, I'm surprised you dealt with CLNR in the first place... why not just buy a new phone every time you get a scratch on the screen there moneybags?
I dealt with it at Sprint and after 4 replacements I left my contract with them. I know it sucks, but seriously choosing to rip your phone apart and replace an antenna (which may or may not fix the problem) when you can have them replace the phone free makes absolutely no sense to me. CLNR sucks, but you're bound to get an acceptable one eventually, or you should be able to complain after so many replacements and get an actually new device.
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Looks like someone drank some haterade this morning. Just cause you have it doesn't mean you need to spend it. Point is I'm bored and I want to try to fix it myself. Believe it or not, it can be fun. If you have nothing to add to this post besides trying to bash on someone that can afford extras.. Go back to your corner with your $30 a month T-mobile plan .

zetsumeikuro said:
Looks like someone drank some haterade this morning. Just cause you have it doesn't mean you need to spend it. Point is I'm bored and I want to try to fix it myself. Believe it or not, it can be fun. If you have nothing to add to this post besides trying to bash on someone that can afford extras..
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I understand your mentality about fixing it. Fixing things can be fun, sure, but not when someone's offering to do it for free for you with no risk.
Go back to your corner with your $30 a month T-mobile plan .
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Click to collapse
Thanks for being a douchebag. GL getting help!

martonikaj said:
Well if you're so loaded, I'm surprised you dealt with CLNR in the first place... why not just buy a new phone every time you get a scratch on the screen there moneybags?
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And you're calling me a douche lolol..

zetsumeikuro said:
And you're calling me a douche lolol..
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Yup. I'm clearly making a joke because you're trying to humblebrag about being loaded and just buying new phones just because you can.
You're actually just being rude. Again, GL getting help.

martonikaj said:
Yup. I'm clearly making a joke because you're trying to humblebrag about being loaded and just buying new phones just because you can.
You're actually just being rude. Again, GL getting help.
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Well it's kinda hard to tell through words cause of lack of tone. If it was just a joke I apologize. Really wasn't trying to brag either. Just making a point if I derp I can recover.

Possible to insure mi mix 2?

I'm considering the mi mix 2 but one thing i worry about is replacement parts if anything happens to the phone. So can you get insurance on these just like any other phone?

Use a credit card that provides an extended warranty on purchases.

bagged00 said:
I'm considering the mi mix 2 but one thing i worry about is replacement parts if anything happens to the phone. So can you get insurance on these just like any other phone?
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This is going to vary from each 3rd party that's selling the Mi MIX2.
Basically,the seller handles warranty claims for you,so,additional insurance may not be needed,unless you want damage coverage.
The buyer is usually on the hook for shipping charges on at least sending it in.
Regarding insurance against loss &/or damage,there are 3rd party insurance plans,such as Square Trade & Ascurion:
https://www.squaretrade.com/
https://www.asurion.com/phone-insurance/
Her's a list that has a couple other insurers you may be interested in:
http://www.gadgetreview.com/5-of-the-best-aftermarket-smartphone-insurance-plans

I guess i should clarify im talking insurance from damage like a cracked screen or cracked rear ceramic. Ive never really had any problems with something having to file a warranty. I didnt know if since this phone isnt sold in America if it could be insured or not?

bagged00 said:
I guess i should clarify im talking insurance from damage like a cracked screen or cracked rear ceramic. Ive never really had any problems with something having to file a warranty. I didnt know if since this phone isnt sold in America if it could be insured or not?
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Same thing applies from my previous posts, you'll have to do your homework & check out each insurer/3rd party seller.
It's a bit soon to see individual parts for sale on eBay/etc....
so, if this is a major concern, you'll probably want to wait a month or so before diving in.
My guess is that parts will eventually be available considering this is a global phone & a potentially lucrative market for parts dealers/etc.....

Cool. Thanks for the advice and quick responses. Sucks cause i feel like insurance is kind of a waste of money cause ive never had to use it and i pay 12 a month on my s8+ for it. But i know the moment i dont have it ill have a cracked screen

bagged00 said:
Cool. Thanks for the advice and quick responses. Sucks cause i feel like insurance is kind of a waste of money cause ive never had to use it and i pay 12 a month on my s8+ for it. But i know the moment i dont have it ill have a cracked screen
Click to expand...
Click to collapse
Thought you might be interested in this teardown of the Mix2:
http://www.gizchina.com/2017/10/02/xiaomi-mi-mix-2-teardown/
Might be good to bookmark for possible future repairs,perhaps someone local to you could do the screen replacement,if needed.
Still have that matter of parts availability,I'd begin my search on Ali Express/eBay & the like when the time presents itself.