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Hey everyone,
I got my Pixel XL on Verizon and I am loving everything about it so far. The only thing I have a problem with are the pictures I receive via Google Messenger being compressed so much, that they appear grainy. I was having the same problem on my Verizon Note 4 ever since it was updated to Marshmallow earlier this year. I was hoping this problem would have been solved with a new phone and new software. The pictures come through fine on other text messaging apps though. People also receive great quality photos from me through Google Messenger.
Is anyone having a similar problem with Google Messenger MMS - or does anyone have any idea how to solve this? I've done a lot of research over the few months, but haven't really found a fix.
Thanks in advance for your help.
Peter Venkman said:
Hey everyone,
I got my Pixel XL on Verizon and I am loving everything about it so far. The only thing I have a problem with are the pictures I receive via Google Messenger being compressed so much, that they appear grainy. I was having the same problem on my Verizon Note 4 ever since it was updated to Marshmallow earlier this year. I was hoping this problem would have been solved with a new phone and new software. The pictures come through fine on other text messaging apps though. People also receive great quality photos from me through Google Messenger.
Is anyone having a similar problem with Google Messenger MMS - or does anyone have any idea how to solve this? I've done a lot of research over the few months, but haven't really found a fix.
Thanks in advance for your help.
Click to expand...
Click to collapse
When you receive multiple pictures at once it compresses them and they lose quality. If they send them individually it doesn't compress
I was just wondering about this issue myself. Videos coming in as MMS are incredibly compressed and low quality. Images are also the same.
This only happens for texts though and not Hangouts.
That stinks. I don't know if you have Verizon, but have you tried the Verizon Messages app if you do? If works well for me.
Sent from my Pixel XL using Tapatalk
Rootuser3.0 said:
When you receive multiple pictures at once it compresses them and they lose quality. If they send them individually it doesn't compress
Click to expand...
Click to collapse
Unfortunately this isn't the case for me. Whether it's one photo or several, they are all compressed the same. Only happens with Google Messenger and Hangouts. Any other text messaging app works great. I just like Google and want to stick with them
Same problem here. Picture quality is crap no matter if it's only one picture. With textra is no problem. To bad, because I like Google messenger.
If you want to send pictures use Hangouts or WhatsApp. Other messengers like those should work also. The problem is with the carriers.
Sent from my Pixel XL using XDA-Developers mobile app
This problem has been plaguing me for over a year, this is them most helpful information I have found. https://www.reddit.com/r/GooglePixel...ottom-comments
From what I can tell, if Verizon doesn't recognize your phone (mine is on a custom rom) Verizon servers automatically compress incoming MMS to 30-40KB.
"Pixel is resizing the images much more than they should. Take a look at the google pixel product forum. There are many complaints about this.
Every other comment so far is wrong, it's not just due to MMS. Yes MMS compresses/resizes the images to get a smaller file size, but no carrier restricts the image size down to the 30-40KB that Pixel is receiving.
From what I can tell the phone isn't in the carriers MMS phone info database yet, so it doesn't know the phone's capabilities so it defaults to a really old, flip phone user agent that restricts incoming MMS images to 30-40KB.
I have seen other reports of brand new phones having the exact same issue.
So hopefully it's just a matter of time before the carriers fix this.
Edit: I almost forgot, to prove this is an MMS issue and not 'just the way MMS works', download Textra or Chomp and under MMS settings choose Legacy instead of System. I'm not sure what it does, but it forces some other MMS settings to be used and will allow you to receive much higher quality photos."
I finally got it to work better by using Textra and setting it to "legacy" MMS.
I know this is an older thread, but the issue is still present even now.
It is NOT a carrier issue. Samsung default SMS client is fine, the Google Messages compresses photos to the point of pixellation.
It is a Google Messages issue. If it was carrier then all SMS apps would do it.
I only use Google Message because of Android wear. Might just have to ditch it until its fixed.
(Using Galaxy Note8)
Day 2 of life with Pixel XL, and so far im honestly loving it. Coming from an S7 Edge (which shouldnt feel like a huge jump) definitely feels like a huge jump. Anywho, im having issues receiving group texts from what i suspect samsung phones (1 of the persons i cant receive from 100% has a samsung) I can text and send pics back and forth with that person sms no problem, but when we get in our group text and start responding it comes to me in his personal text thread as "Couldn't Download Tap to Download" i KNOW ive had this issue before with nexus phones, i wanna say my 6P did this and i switched to hangouts (back then) and it fixed it, however now switching to hangouts makes a mess out of my text messages ( i guess they seperated the two apps completely). Im on AT&T if that makes a difference, google store purchased.
Anyone else experiencing this? Anyone have any ideas?
Delete every APN not being used
MrPlNK said:
Day 2 of life with Pixel XL, and so far im honestly loving it. Coming from an S7 Edge (which shouldnt feel like a huge jump) definitely feels like a huge jump. Anywho, im having issues receiving group texts from what i suspect samsung phones (1 of the persons i cant receive from 100% has a samsung) I can text and send pics back and forth with that person sms no problem, but when we get in our group text and start responding it comes to me in his personal text thread as "Couldn't Download Tap to Download" i KNOW ive had this issue before with nexus phones, i wanna say my 6P did this and i switched to hangouts (back then) and it fixed it, however now switching to hangouts makes a mess out of my text messages ( i guess they seperated the two apps completely). Im on AT&T if that makes a difference, google store purchased.
Anyone else experiencing this? Anyone have any ideas?
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Click to collapse
APN advice above may do it, I also hear there is something with hangout integration for MMS/SMS, maybe something is wrong there, try turning the integration off? but I also have no idea what I am talking about since I don't have the phone yet.
hollowlog said:
Delete every APN not being used
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Click to collapse
OK....
Im with you here, however am i using the right APN? I havent touched it, but there are 3 options...
ATT Nextgenphone (which is currently selected, assuming default as i didnt touch it)
ATT Phone
ATT WAP
MrPlNK said:
OK....
Im with you here, however am i using the right APN? I havent touched it, but there are 3 options...
ATT Nextgenphone (which is currently selected, assuming default as i didnt touch it)
ATT Phone
ATT WAP
Click to expand...
Click to collapse
AT&T Nextgen is the APN you want. I run into this from time to time on my Nexus 6P on AT&T. It can be the size of the message (number of photos or too high of a resolution) someone is trying to send you or the source. I had a problem a few weeks ago with a video clip from Facebook (which I don't have), it would not "download."
I've had the same problem. It seems to only happen coming from my wife's Note 5 on ATT. I also had the same problem on my Moto X Pure. Can't say for sure if I remember having the problem using Hangouts, but definitely do using Google Messenger. I'm like you, I believe it may just be a Samsung problem because I can't remember it ever happening with anyone else I know.
I had the same issue with a group text with two other people. Once of them is using an S7 (I am on ATT and that friend is on ATT as well) and i could not receive any of his messages with the same "touch to download" error.
It seems to have fixed itself yesterday somehow and his messages started to come in.
Glad I'm not the only one. I came from an s7 edge. Can't get certain mms from my work group message, some have iPhone some have Android. ATT doesn't have a clue, google doesn't have a clue, I don't have a clue.....really no one has a clue. I did a hard reset, deleted the other APNs, put my sim card in my old phone and back in, tried a new sim card, 3 different SMS apps. It's almost as frustrating as Google's 100 pointless SMS apps but not quite that bad.
Yeah i randomly have them come in and then randomly stop working. It's frustrating definitely. Hopefully someone smarter than me comes around and tells us what's going on and how to correct?
Sent from my Pixel XL using Tapatalk
And it just stopped working again. I noticed this is only happening when I'm using the Pixel and the other person is using a Samsung S7, on AT&T, in a group chat and is sending regular text (i.e. not an image). If that person sends an image to the group, I get it on my end. If that person is sending me a direct text message or a direct image, I can get. This only happens when he sends a text to the group.
I have another group where one of the users is using an S7 but not on AT&T and I can get his messages in the group text.
If I put my SIM in another android phone, everything is working even in the group text. This has to something to do with either the S7 on AT&T or the Pixel.
Very odd.
Interesting. Pixel 5 on at&t and I have issues with txting as well. Sometimes they just stop altogether until one triggers my txt some how and I get a few in a row. I was using chomp but I don't think that's the issue. My moto x pure on at&f was fine. Must be something with the pixel on at&t. Group MMS also takes a while to get to me. Sometimes I get them an hour after the fact. Same three ppl on my moto x pure last year with no issues.
Anyone figure anything out? Was hoping the new messenger update would have solved it but nope. Still doing it
Sent from my Pixel XL using Tapatalk
Solution: This seems to be happening when both sides are using the same carrier and one side has a stock android and the other has a carrier branded Samsung phone with "advanced messaging" enabled and all parties are in a group chat.
Ask the Samsung user to disable the advanced messaging feature under: Messages > MORE > Settings > Advanced Messaging and you should be able to receive group text messages from this person on your pixel.
Seems like something half baked with the carrier or Samsung advanced messaging setup.
I just tested this with my friend and it started to work.
hollowlog said:
Delete every APN not being used
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Click to collapse
Deleting all the unused APNs worked for me. Thanks!
Sent from my Pixel XL using Tapatalk
clubtech said:
Solution: This seems to be happening when both sides are using the same carrier and one side has a stock android and the other has a carrier branded Samsung phone with "advanced messaging" enabled and all parties are in a group chat.
Ask the Samsung user to disable the advanced messaging feature under: Messages > MORE > Settings > Advanced Messaging and you should be able to receive group text messages from this person on your pixel.
Seems like something half baked with the carrier or Samsung advanced messaging setup.
I just tested this with my friend and it started to work.
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Click to collapse
That sounds like it probably would work. I'm sure that turns off the Samsung read receipts and showing when other person typing etc.. On Samsung end. Seriously annoying though lol hopefully they will fix this soon
Sent from my Pixel XL using Tapatalk
How do you delete the other 2 APNs not being used? I have pixel 5
---------- Post added at 01:37 AM ---------- Previous post was at 01:33 AM ----------
dgball said:
Deleting all the unused APNs worked for me. Thanks!
Sent from my Pixel XL using Tapatalk
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Click to collapse
How did you delete the apns? I am trying everything with no luck. Not sure how. (Pixel 5 user)
My friend has galaxy s6 and in group texts I can not see what she puts. Only a tap to download.
Turns out deleting the APN doesn't fix it. I think it has something to do with the advanced messaging that the Samsung phones use. Ask your friend to turn off advanced messaging and see if that helps.
Sent from my Pixel XL using Tapatalk
I'm also having the same issue. I have a pixel xl and my friend is using a Galaxy S7 . When we are in a group text together I do not get any of his messages (unless it is an image). I had him download Textra and this fixed the issue, but he doesn't like textra so we are back to square one. I'm going to have him try disabling the "Advanced Text Messaging" in his messaging app to see if this works. This is a very annoying issue.
watty1878 said:
I'm also having the same issue. I have a pixel xl and my friend is using a Galaxy S7 . When we are in a group text together I do not get any of his messages (unless it is an image). I had him download Textra and this fixed the issue, but he doesn't like textra so we are back to square one. I'm going to have him try disabling the "Advanced Text Messaging" in his messaging app to see if this works. This is a very annoying issue.
Click to expand...
Click to collapse
He turned "Advanced Text Messaging" off and this solved the issue!
clubtech said:
And it just stopped working again. I noticed this is only happening when I'm using the Pixel and the other person is using a Samsung S7, on AT&T, in a group chat and is sending regular text (i.e. not an image). If that person sends an image to the group, I get it on my end. If that person is sending me a direct text message or a direct image, I can get. This only happens when he sends a text to the group.
I have another group where one of the users is using an S7 but not on AT&T and I can get his messages in the group text.
If I put my SIM in another android phone, everything is working even in the group text. This has to something to do with either the S7 on AT&T or the Pixel.
Very odd.
Click to expand...
Click to collapse
I have precisely the same issue on my pixel xl. It's only from a Samsung user in a group mms, text only chat, no pics. But I don't know if I can ask my boss to disable his advanced setting which I see seems to be a solution . Grrr very frustrating.
Hello XDA,
BACKGROUND
Last night I downloaded and installed the latest OxygenOS OTA (4.0.2) for Nougat 7.0 (stock). I noticed that the Messages (the actual name of app) app was different. It looks like the developers made some enhancements to the Messenger (actual name of the old app) app. I like the look of the new app and thought I'd give it a try. After the upgrade, the old Messenger app was still the default app. I noticed that the Messages app would only allow me to view my texts. In the Messages app, there was a prompt for me to change my default texting app from Messenger to Messages. This allowed me to send texts via the new app.
ISSUE
When sending a MMS message through the latest Messages app, the message is being transformed to SMS. Meaning, my texts get sent out individually to the recipients - even though my Messages app shows my text in a group when looking at it on my phone.
I tried to do some research on Google but could not find a solution. Any thoughts or suggestions would be greatly appreciated. Thanks in advance.
- James
Do you have your MMS APN installed in your phone? If not, add it manually or request it from your operator and reboot the phone.
robogo1982 said:
Do you have your MMS APN installed in your phone? If not, add it manually or request it from your operator and reboot the phone.
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Click to collapse
Hmm, I would not have thought that the APN would have been reset. It was working prior to the OTA update. But anything is worth a try. I will look into this and get back to you.
atomicbuddha said:
Hmm, I would not have thought that the APN would have been reset. It was working prior to the OTA update. But anything is worth a try. I will look into this and get back to you.
Click to expand...
Click to collapse
I have the same thing going on although not the MMS issue as all my apn settings remained unchanged. I am confused about why I now have the pre 4.0.2 Messenger app and now also have Messages since 4.0.2 update. Why is this and how does it get fixed so I only have one app for sms/mms.
Thanks all!
DroidJay123 said:
I have the same thing going on although not the MMS issue as all my apn settings remained unchanged. I am confused about why I now have the pre 4.0.2 Messenger app and now also have Messages since 4.0.2 update. Why is this and how does it get fixed so I only have one app for sms/mms.
Thanks all!
Click to expand...
Click to collapse
Jay, are you saying that you were able to use the latest Messages app and still able to send and receive MMS?
I could not get the new Messages app to send/receive MMS. I gave up and reverted back to the older Messenger app. I went into settings>apps>messages and force stopped the application. Then I disabled it. The old Messenger app works fine.
- James
atomicbuddha said:
Jay, are you saying that you were able to use the latest Messages app and still able to send and receive MMS?
I could not get the new Messages app to send/receive MMS. I gave up and reverted back to the older Messenger app. I went into settings>apps>messages and force stopped the application. Then I disabled it. The old Messenger app works fine.
- James
Click to expand...
Click to collapse
James,
I just was able to receive a picture with no issues. I went into the Messenger app and disabled receiving messages through settings and then made sure Messages was able to receive via settings as well. I didn't do any disabling of apps, etc. I ha entirely used the new Messages app much as of yet but it looks decent.
Anyone have reasons as to why the new update added a new app for sms/mms rather then just replace the previous one?
Hi with your new software update in the messaging app i only recieve text cant send outgoing text.please fix this. I want the old version. I m stuck not being able to send outgoing sms frm my phone.
Thanks poornima
FIrstly, Hello. I had an account here years ago but forgot the email/password I used(oh well).
I actually have various issues with this phone, but the most important one(at least being worked related) is this. I am able to send and receive individual text messages just fine with both the stock "messages" application as well as the "message +"(Verizon) application. I can also send out group messages just fine.... but I am not able to receive group messages from anyone I work with. All my co-workers have iPhones. I'm the only one with an Android phone.
I have tried clearing cache/data, force stopping, resetting network settings, rebooting, adjusting every setting possible in both messages & message+ applications(including disabling/re-enabling/updating). I went through the Verizon z2 force text message troubleshooting on their website and was even on the phone with Verizon for awhile. Finally, I put my SIM card back into my old Galaxy S6 phone and tested with that... still did not work.
I then tried using other 3rd party apps: Signal & Textra (neither one worked either)
I have heard that a "group text message" being sent from an iPhone only circulates on Apple servers(meaning that only people with an iPhone can get them).... however, one of my co-workers insists that he was able to get them on his old phone(Android... nexus something).
Basically, I know the problem is not this phone(right?...) That being the case, does anyone know of any way I can receive a group message originating from an iPhone without having to switch to an iPhone?
Any help is appreciated. Thank you
Update: I had a friend using an older iphone 5(iOS 10) attempt to send out a group text message. I was able to receive it. Upon doing further research, seems there's a bug in iOS 11 in which Android users are not getting group text messages.
So... it is Apple's fault this time. Additionally, I found that by using the app 'TextPlus' on my Z2 Force, I am able to receive these iOS11 group text messages. Looks like I'll have to stick with that until Apple fixes the issue.
I just bought my wife a T-Mobile branded Galaxy S9. I have an unlocked Note 8 with T-Mobile firmware installed. When I went to google maps and clicked "Share Place" it asks which app I would like to share it with, I click Messages, and it converts it to a goo.gl link and I send it to her. I do not get a delivered status, and she never receives the link that I sent. I tried other goo.gl links besides from Google Maps and they will not send either. I have verified that I can send the goo.gl links to 2 different phones using the same method, It is just hers that is not receiving it. From her phone, trying the same method, it looks like it sends but never goes through to the person it is sent to. So her phone will not send or receive any goo.gl links, I have verified that all of the sms, mms and chat settings are the same in her phone and my phone. Has anyone experienced this before? Is my wife's phone the only one with this problem? Could this possibly be a new "security feature" built into the new messaging app or just a bug?
I am having the same problem but only if I use Google Messages, it seems to work fine if I use the stock SMS app. There is a thread over on Reddit as well, some are talking about missing texts in general while others have issues with goo.gl urls but the mentioned fixes on there haven't worked for me though. I can't post links yet but it's in r/tmobile