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my VM does not function when someone calls my number. When called the systems askes for the 9 diget number to ID the box. When entered the system tells me it can not find the VM box.
I'm using Non-ATT stock ROM. It was working with ATT original ROM.
Anybody has the same problem? or know how to fix it?
I had this and called AT&T and they fixed it.... I went from Iphone to the tilt 2 and I think they still had it as Visual voicemail and they needed to reset it.
Go into phone options, then click around until you see TTY, voicemail and tex, call forwarding, etc. Highlight voicemail and text and click get, etc.
It will connect to ATT and pop up the numbers. You then enter in the correct number.
To get the correc #, you need to call ATT or check a few peoples phone that is in your city, and with ATT and see what they have.
^ good call tatung70, thanks.
***** FIXED ***** CALLED AT&T TO RESET VOICEMAIL ***** PLEASE REMOVE THREAD *****
I am using a stock GSM GNex, unrooted, and I noticed, when I receive calls, the caller does not go to voicemail and when I attempt to check voicemail, I am told that I do not have a voicemail box. This is a new problem, because before, I had voicemail and I set it up using AT&T. When I long press the number "1" on the dial pad I get a recording that says to enter the phone number of the party you are trying to reach. I enter my phone number and it says that the number is not listed. I can receive and make calls to anyone no problem, but voicemail all of a sudden stopped working. I went into the phone settings and checked the phone number listed as my voicemail number, it is not the same as my regular phone number, so I changed it to my number and I was getting a busy signal when I tried to check my voicemail after that. Any ideas??? I don't think calling AT&T will do me any good as they think I am using a Galaxy S2 Skyrocket. Please help, I need to get voicemails if I don't get to the phone in time!!
Thanks
I'm not sure how to fix your problem but, have you tried google voice as your voicemail client? Maybe you can use that instead.
To be honest I want to fix the issue and I don't want to use Google Voice. When I did a search before posting this I read a lot of people were using that service, but I want to get the real problem fixed. Thanks though.
Does anyone think the problem could be because I have a Galaxy S2 Skyrocket as my main phone on my plan, and that phone uses visual voicemail? And somehow now the phone won't activate voicemail because of that? When I dial my number and call myself, I get a busy tone.
1) Your VM number is either incorrectly programmed into the phone, or whoever set up your account didn't provision you with the VM feature. Call your carrier, they can verify with you whether your phone is correct or it's their system. No one on XDA can't help you with a shortcut.
2) Get Google Voice. Carrier VM systems are utter crap by comparison. That is the "real" solution to your "real problem".
The voicemail number is the same as it was when I set it up the first time. BTW, using Google Voice is not the "real" solution to my "real problem". If you don't know the answer to the question or you think no one else here will, you don't have to emphasize your love of Google Voice, I just don't want to use it so I am trying to figure out how to fix it. Thank you.
Oh, and maybe you should change your user name if you hate AT&T so much.
When I was using stock ICS from AT&T with my S3 the call log history on google voice would show the GV connect phone numbers in my call history instead of the phone numbers that I was calling. Can anyone with stock Jelly Bean AT&T tell me if this is still the case with AT&T JB ? This is a deal breaker for me as being able to see actual real phone numbers in the call history is a pretty basic function of the phone.
I'm on stock JB AT&T and am still seeing the GV relay numbers in the Call Log, no change from ICS.
There's a setting the JB version of Google Voice to show the Voicemail Display could that be off?
I'm looking for the apparantly missing Call settings page for forwarding the calls to GV for transcription......
Stan more than likely it will fail to forward to GV and you have to set the number manually. Also for voicemail service mine says "My Carrier" but it uses GV. No idea why, but GV works if you put it in manually.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
I must have had a brain fart and forgot that Call Settings moved from the logical Network Settings menu to the sort of forgettable Dialer Settings menu in ics/jb. I really think that it should be in both.
I upgraded using the root injected version from MrRobinson and Odin, that keeps my apps and settings so that I didn't have to reconfigure Google Voice.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
This is so disappointing. Do you folks think Samsung might fix their buggy ROM on Google Voice call log soon?
If not, what's the best option? I suppose just to go CM10 ? (assuming other stock ROM derivatives might also have this problem?)
If I go CM10 by following the steps listed in the CM GS3 wiki, it will be easy to unroot and relock in case warranty is needed, right? (the wiki had huge warning fonts regarding voiding warranty).
Really hope to know what route you guys take. Google Voice is my only number known to others, and I have to call using that, and the current call log is useless, and this is 2012 with a flagship android phone ....
Thanks.
mailxd said:
This is so disappointing. Do you folks think Samsung might fix their buggy ROM on Google Voice call log soon?
If not, what's the best option? I suppose just to go CM10 ? (assuming other stock ROM derivatives might also have this problem?)
If I go CM10 by following the steps listed in the CM GS3 wiki, it will be easy to unroot and relock in case warranty is needed, right? (the wiki had huge warning fonts regarding voiding warranty).
Really hope to know what route you guys take. Google Voice is my only number known to others, and I have to call using that, and the current call log is useless, and this is 2012 with a flagship android phone ....
Thanks.
Click to expand...
Click to collapse
You just have to configure it manually, just like the original rom. Put your Google number into the forward number settings. Even though it will say that My Carrier is the answering service, select Google at least once and Google WILL BE the answer services, and you will get messages transcription in the Google voice app. If you set Google voice to do all calls or ask you how you want to call it will bring up a dialogue box. I don't use the incoming call keypad stuff, but I assume that they would work on a incoming Google call.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
stan.s said:
You just have to configure it manually, just like the original rom. Put your Google number into the forward number settings. Even though it will say that My Carrier is the answering service, select Google at least once and Google WILL BE the answer services, and you will get messages transcription in the Google voice app. If you set Google voice to do all calls or ask you how you want to call it will bring up a dialogue box. I don't use the incoming call keypad stuff, but I assume that they would work on a incoming Google call.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Click to expand...
Click to collapse
GV voicemail actually worked for me, as I initially set it up by using the code provided by GV website. My concern is with the called numbers shown in the call log. They are relay numbers not my contact numbers ..... Never had this with my old Nexus One.. And I see many complaints if you search for "google voice call log numbers, galaxy s3 or galaxy note II". Some claim CM10 fixes this, but would like to get some insight into this before I void the warranty for this .... Why can't Samsung get things right out straight
mailxd said:
GV voicemail actually worked for me, as I initially set it up by using the code provided by GV website. My concern is with the called numbers shown in the call log. They are relay numbers not my contact numbers ..... Never had this with my old Nexus One.. And I see many complaints if you search for "google voice call log numbers, galaxy s3 or galaxy note II". Some claim CM10 fixes this, but would like to get some insight into this before I void the warranty for this .... Why can't Samsung get things right out straight
Click to expand...
Click to collapse
I went back to CM10. AT&T Jelly Bean was awful. I couldn't get over the hideous status bar at the top with Green color and & AT&T spam. Also dialer is complete garbage if you want to use Google Voice. Everything is working for me on CM10 except I have no bass on blue tooth.
mailxd said:
GV voicemail actually worked for me, as I initially set it up by using the code provided by GV website. My concern is with the called numbers shown in the call log. They are relay numbers not my contact numbers ..... Never had this with my old Nexus One.. And I see many complaints if you search for "google voice call log numbers, galaxy s3 or galaxy note II". Some claim CM10 fixes this, but would like to get some insight into this before I void the warranty for this .... Why can't Samsung get things right out straight
Click to expand...
Click to collapse
while the phone in the phone's call list IS a routing number, the calls' correct number are recorded in the GV widget's PLACED list. You have to use the new "Show All Labels" to get there.
buffalo77 said:
I went back to CM10. AT&T Jelly Bean was awful. I couldn't get over the hideous status bar at the top with Green color and & AT&T spam. Also dialer is complete garbage if you want to use Google Voice. Everything is working for me on CM10 except I have no bass on blue tooth.
Click to expand...
Click to collapse
Could you point me to the particular CM10 version you use with ATT GS3? Did you follow the CM wiki direction ? Also, I suppose the route back to stock/lock/unroot is easy in case we need warranty, right?
I don't care ICS/JB... as long as there are no known issues/lags/fcs, and GV voice mail and call log display work as they should (as with N1 in 2010 or even earlier...) --- I can't believe we have to work so hard to get that ...
Thanks!
I had to remove voicemail from my phone in the Voice settings page. Then I had to add GV voicemail back to my phone with the forwarding code via GV. Now I am working, though it seems to take a lot of rings to kick to voicemail. Like 10 or so.
According to this thread:
http://forum.xda-developers.com/showpost.php?p=35616192&postcount=29
Some users (on Verizon?) are seeing it work correctly. This leads me to believe that some builds of 4.1.1 for the S3 may have this functioning correctly.
Some questions:
Does anyone know of any ROMs for the S3 that have the correct behavior with Google voice that work on ATT?
Can we take the dialer from the Verizon S3 and use it on an ATT S3?
Any other suggestions for resolution?
isaacfinnegan said:
According to this thread:
http://forum.xda-developers.com/showpost.php?p=35616192&postcount=29
Some users (on Verizon?) are seeing it work correctly. This leads me to believe that some builds of 4.1.1 for the S3 may have this functioning correctly.
Some questions:
Does anyone know of any ROMs for the S3 that have the correct behavior with Google voice that work on ATT?
Can we take the dialer from the Verizon S3 and use it on an ATT S3?
Any other suggestions for resolution?
Click to expand...
Click to collapse
This can be made to work by using a ROM based on a canadian base:
http://forum.xda-developers.com/showpost.php?p=35700701&postcount=6
I have retired my S3 from service, and now have a shiny new S5 However, I would still like to continue using my S3 for WiFi based use. Problem is, it still contains my old phone number that has been transferred to my S5.
I want to change the number on my retired phone to that of either my home number, or my Google Voice number, so that certain apps that require a phone number would work. ie, Vonage Extensions. It cannot be installed on two phones with the same number.
Can anyone help me with this, or do I need to take it back to my service provider and have them change it?
lexridge said:
I have retired my S3 from service, and now have a shiny new S5 However, I would still like to continue using my S3 for WiFi based use. Problem is, it still contains my old phone number that has been transferred to my S5.
I want to change the number on my retired phone to that of either my home number, or my Google Voice number, so that certain apps that require a phone number would work. ie, Vonage Extensions. It cannot be installed on two phones with the same number.
Can anyone help me with this, or do I need to take it back to my service provider and have them change it?
Click to expand...
Click to collapse
Depending on your use of your S3, you could consider enrolling in FreedomPop free plan - for a one time byod fee of $20, you'd get 1GB of data every month for free on your phone, as well as a dedicated phone number. Helpful if you get the S3 out of wifi range every now and then.
Otherwise, you could consider replacing Vonage Extensions by Hangouts - it will allow you to make 100% free wifi voiceip calls to any phone in US and Canada while using your google voice number, as well as send/receive texts from the gv number.
Merudo said:
Depending on your use of your S3, you could consider enrolling in FreedomPop free plan - for a one time byod fee of $20, you'd get 1GB of data every month for free on your phone, as well as a dedicated phone number. Helpful if you get the S3 out of wifi range every now and then.
Otherwise, you could consider replacing Vonage Extensions by Hangouts - it will allow you to make 100% free wifi voiceip calls to any phone in US and Canada while using your google voice number, as well as send/receive texts from the gv number.
Click to expand...
Click to collapse
Thanks Merudo for the insightful advice. I do already have the gv dialer installed, and it works extremely well. I really like the Vonage extensions because it mirrors my home phone number when using it to dial out. I don't want to confuse my friends/relatives with yet another phone number (ie, my GV number).
After 4 months, I finally figured out a way around this.
I first changed the phone number on my out-of-service S3 phone by changing the MDN and the MSID to my GV phone number.
Then I reinstalled the Vonage Extensions app and tried to choose WiFi only. For this to happen, it needed to call a number to verify it was a valid number, using the default dialer (which won't work, since the phone is out of service). I immediately noted and called that number from my active phone, using my GV number in Hangouts.
Tada!! It then successfully activated my out-of-service S3 for Vonage Extensions calling over WiFi!! Yay!
Check your S3
by going into
System Settings > About Phone > Status
It might still have your phone number.
You can reset this
by pressing ##786# in the dialer
in a touchwiz ROM.
You would need to know your MSL code
for the password to reset.
I would do this if you were
to sell the S3 on eBay.
##MSL#
That's how you manually change the phone number and msid.
Sent from my SPH-L900 using XDA Free mobile app
indigofilipino said:
Check your S3
by going into
System Settings > About Phone > Status
It might still have your phone number.
You can reset this
by pressing ##786# in the dialer
in a touchwiz ROM.
You would need to know your MSL code
for the password to reset.
Click to expand...
Click to collapse
I originally bought this phone from Ebay, and reset the MSL to 000000 shortly after it arrived. About Phone/Status does now indeed show my GV phone number.
Hello fellow Nexus 5Xers,
Just got the 5X and have been getting everything up and running these last few days. Previously, I had the old Nexus 5 on AT&T and am getting things set up on the new phone, also with AT&T. My goal is to try to get Google Voice VM set up.
I went through the normal voicemail set up on the Google Voice app, but noticed that I was not getting voicemails when people called. I tried calling my number on another line and got the "This number is out of order error message". I called AT&T and got set up with a carrier VM just to make sure I had something that worked.
I went back to the Google voice settings page on the website and re-registered my phone and tried to run the code that would forward calls to my Google Voice number. When I entered the code, it says "MMI Code started" and then comes back with "Call forwarding Connection problem or invalid MMI code".
I then tried re-doing set up on the Google Voice App on Android and still no luck. Then I tried setting up a conditional forwarding in the settings menu of the Phone under "Calls>Call Forwarding" to my google voice number and I get a "Call settings error, Unexepcted response from network".
Anyone else experiencing this? Any ideas on what to do to get Google Voice VM set up?
I'm getting the same exact problem and also on ATT. Can't seem to figure out what the issue is...
Works fine here just check on computer to forward calls use your at&t number
Try putting your SIM in another phone in order to issue the conditional call forwarding command, then put it back in the 5X. This is a network dependent feature which should continue to be in force until you cancel it (regardless of which phone you are using).
tlopez1973 said:
Works fine here just check on computer to forward calls use your at&t number
Click to expand...
Click to collapse
Thanks for the reply, TLopez. Are you using AT&T? When I go on my account page for AT&T, it says you have to enter a set of codes on the phone to set it up and can't set it up on-line.
charmcitybryan said:
Hello fellow Nexus 5Xers,
Just got the 5X and have been getting everything up and running these last few days. Previously, I had the old Nexus 5 on AT&T and am getting things set up on the new phone, also with AT&T. My goal is to try to get Google Voice VM set up.
Anyone else experiencing this? Any ideas on what to do to get Google Voice VM set up?
Click to expand...
Click to collapse
I am in the same boat as you. As far as I can tell the problem is with the way AT&T configured the account when we swapped SIM's. (Since you went from a Nexus 5 to the 5X, I'm assuming that you had AT&T give you a new Nano-SIM to replace the Micro-SIM that was in your 5).
From what I have been able to piece together all Smart Phone Voicemail accounts being provisioned now by AT&T are setup with Visual Voicemail and that setup is not allowing the provisional forwarding that Google Voice requires to become the Voicemail provider for the number.
When I look on my 5X under Dialer App -> Menu -> Settings -> Calls -> Call Forwarding
the Settings for "When busy", "When unanswered ", & "When unavailable" are "Off", "Off", & "Disabled".
When I look at these setting on an AT&T phone that was provisioned a few years ago, those setting show the AT&T voicemail access number.
I've talked to three different CSR's on the business account line and they had no useful information.
Same issue
I am also having the same issue. I switched from Nexus 4 to Nexus 5X and it seems AT&T network is not allowing call forwarding to be enabled.
Here is what I have tried but still now fix:
1.) Uninstall and reinstall Google Voice app.
2.) Uninstall, reboot, and reinstall Goofle Voice app.
3.) Deactivate and reactivate using instructions on voice.google.com
4.) Try programming forwarding number under Call Settings menu.
5.) Talk to AT&T chat support. No luck...insist the phone is unsupported on network data protocols or some other BS.
Any information would be helpful.
I remember from the past that even if att set has errors on the phone, that it worked anyway. I have been using gv since the nexus one and it was sketchy back then. I havent' had any problems for a couple years. The new sim might F it up. But it works for me. I have been involved in many GV threads in the past. It might help to read some of those. The web interface GV is the key. It has mostly to do with the settings on your end, not att. They don't know **** all anyway.
I'm going to search and see what I can find. I have used GV and att exclusively since 2010, and It's never really failed.
To be clear, I'm using a 5x with an Att SIM, I do not have GV installed on the N5X and things work normally, both GV # and SIM associated att # both go to GV VM and Notifications come through hangouts and both numbers ring the handset.
post here for Q's about web interface. I never touched the n5x voicemail settings. on the handset. it just worked from the beginning.
jbrinkley said:
I never touched the n5x voicemail settings. on the handset. it just worked from the beginning.
Click to expand...
Click to collapse
But you didn't change SIMs when you moved to your 5X, correct?
That has been my experience with GV and new phones in the past. As long as the account was configured correctly on the previous phone, there was nothing that needed to be done on the new phone, since all the conditional forwarding was already setup on the network side.
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
jbrinkley said:
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
Click to expand...
Click to collapse
Yea, if I go into that menu and try to change the values it just returns an error, I am not able to change the values from "off" and "disabled". And even with those showing "off" and "disabled" AT&T's voicemail works correctly.
what about voicemail setting? I have "your carrier" not gv.
jbrinkley said:
what about voicemail setting? I have "your carrier" not gv.
Click to expand...
Click to collapse
I have tried both setting, it makes no difference.
I even have had AT&T turn off VM on the network side, that didn't help at all.
At this point I'm not sure if "Conditional forwarding" is not available on newly provisioned lines or that the Nexus 5X doesn't have the tools to setup conditional forwarding.
I have a SIM adapter on order, when that comes in I will try to do the GV configuration on my old HTC M7 to see if that makes any difference. I don't really think that it will, but it sounds like a less frustrating step than calling into AT&T repeatedly until I happen across a CSR that knows how to setup conditional forwarding on the network side. (Or that knows conclusively that it is not possible on new SIM activations.)
read this page. it's something easy, it has to be. I have set up other people on gv with the same phones. Never had a problem but its in the details.
I do wish you good luck.
https://productforums.google.com/forum/#!msg/voice/aYqCm2rIPd4/mpv3OmKVEyUJ
jbrinkley said:
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
Click to expand...
Click to collapse
So yes, in this case, I can't seem to add my Google Voice number to those fields. When I go in, all fields are "off" and if I try to input my GV number for any of them, I get an error that states "Unexpected response from network"
Even if I try to input another number altogether, i.e. my home or work number, I get the same response.
I was having this same issue with my Nexus 5X using a new At&t nano sim. To resolve it, I had to call and speak with Customer Service. I explained that I wanted to setup Conditional Call Forwarding for all three conditions (busy, unreachable, unanswered) and they were able make the changes. I checked the Call Forwarding Settings screen immediately after hanging up and confirmed the correct Forwarding # was in place.
letM3in said:
I was having this same issue with my Nexus 5X using a new At&t nano sim. To resolve it, I had to call and speak with Customer Service. I explained that I wanted to setup Conditional Call Forwarding for all three conditions (busy, unreachable, unanswered) and they were able make the changes. I checked the Call Forwarding Settings screen immediately after hanging up and confirmed the correct Forwarding # was in place.
Click to expand...
Click to collapse
I have changed phones between iOS and Android several times, never had issues with GV until my first Nexus (which is the 5x). The MMI codes that GV gives would not work, and from the call screen, if i clicked on the (...) in the top right corner i could go to 'settings', but it still wouln't take my GV number.
I spent 2 hours with ATT, she was very very helpful and got "advanced support" to help. Eventually, ATT changed all 3 of my "conditional call forwarding" to my GV number, but it still went to my ATT voicemail. ATT lady started to conference Google in for help. I had to leave the call, but several hours later i started getting VM thru GV. I'm not sure if the conditional call forwarding numbers just needed time to activate across the network (ATT Lady said that it didn't), or if when she spoke to Google they figured something out.
Good luck everyone. The problem is resolvable with ATT help, I wish I had more details to provide.
I just called my 5X and I got my GV message for when a call is missed. I am coming from a Moto X 2014 that had GV setup as the VM and all I did was move my sim from that phone to the 5X. Not that this helps anyone with a problem, but figured I would chime in on my scenario that does work.
I was having same issue... Seems the only way to resolve is to contact Att. The CSR I spoke with on chat was very knowledgeable of this issue and resolved it in less than 5 minutes. Even still... It's an unnecessary inconvenience
I've had this issue in the past, it randomly started happening on my prior M8. Nothing worked...no MMI codes, online meetings, manual call forward numbers, nothing...I ended up getting it resolved by having ATT advanced technical support manually edit the forwarding scenarios and numbers on the back end. Even they were confused as to why it was happening, and I had to get to the second level of advanced support before the technician had the correct access rights to edit the numbers. This was back in July-ish, and they had been apparently going through some significant "non-cystomer-facing" changes to their backbend VM systems.. All GV working fine for me asof now, and I'm still using the same Nano-SIM card on my 5X that cane from that M8.