Hey.
Few days ago I dropped my Nexus about 50cm, it was fine at start but after 10 minutes the phone turned off and now stuck in Google bootloop.
I can get into the bootloader screen but can't get into recovery.
What are my options?
Most likely it lost contact between motherboard and CPU. If there's no visible damages and your phone is on warranty, try RMA.
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So yesterday I was trying to make a phone call and the phone went dead. I tried turning it back on but to no avail. When connected to a charger, it just shows the battery for a while and then it disappears and reboots to showing it again only to reboot itself again. Needless to say, I am stuck with a bricked phone. I managed to get it up and running by flashing the stock rom but after update to Android 7.0 the problem came back after like 10 hours. Now I can't even get into bootloader without the phone being connected to a charger, which is a problem because I can't flash anything through charger obviously. Connecting the phone through USB does not work, the phone stays dead like it is out of juice. With that being said I think it might be a faulty bootloader. The power button is fine, so I think we can count this option out. Any other ideas? I am considering taking the phone to the shop where I bought it as it is still under warranty but because it is not Google they might refuse to replace it with a new one or repair it. Is there anything I can do?
EDIT: I sent it to LG.
kubatbg said:
So yesterday I was trying to make a phone call and the phone went dead. I tried turning it back on but to no avail. When connected to a charger, it just shows the battery for a while and then it disappears and reboots to showing it again only to reboot itself again. Needless to say, I am stuck with a bricked phone. I managed to get it up and running by flashing the stock rom but after update to Android 7.0 the problem came back after like 10 hours. Now I can't even get into bootloader without the phone being connected to a charger, which is a problem because I can't flash anything through charger obviously. Connecting the phone through USB does not work, the phone stays dead like it is out of juice. With that being said I think it might be a faulty bootloader. The power button is fine, so I think we can count this option out. Any other ideas? I am considering taking the phone to the shop where I bought it as it is still under warranty but because it is not Google they might refuse to replace it with a new one or repair it. Is there anything I can do?
EDIT: I sent it to LG.
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Click to collapse
I had the same issue just a few weeks ago, did you ever get it back? How long did it take? Was covered under warranty?
Thanks - Ed
I just unlocked my phone and swiped down to check notifications. It immediately froze and the screen stayed on for awhile. Then the screen went black and I can't get the phone to start up. Tried holding power for a real long time and also volume down + power but still can't get it to start up. After messing with it for awhile I got it to briefly show the boot screen once and then once more I had it in the bootloader and I was able to scroll through the boot options but when I tried booting to recovery it died again. Connected to my computer the device manager sometimes shows it as "Qualcomm HS-USB QDLoader 9008". Any ideas if there's anything else I can try, or am I totally screwed?
I'm sorry to hear this, but is the known bootloop problem with hardware. It's caused by loosing solder balls on CPU. The best option tries to RMA, if you have a warranty.
That's what mine did. I was able to put it in the freezer and get a little life out of it, but never booted all the way. I used the hair dryer (following youtube videos on using a heat gun) heating of the CPU and motherboard and got some life out of it, but not a full boot.
So I bought a heat gun and got it to boot and for me to take most of the data off of it. Then it had issues, so I did a longer heating and it booted and acted normally. I thought it was actually fixed. But after 9 hours of acting like is was normal, it rebooted itself. It lasted for a while, then rebooted and lasted less time, and the cycle reduced really quickly to just bootlooping. I gave the heat gun one more try and pressed the CPU down with a wooden spoon to see if that made a difference, but it started the reboot cycle maybe 30 minutes into trying to set it back up. Google replaced mine though it was a few months past the end of the 12 month warranty since I bought it from them.
LG is extending the warranty on the 5X on a case by case basis. So you should give them a try.
Thanks guys. I did get it to boot into the bootloader a couple more times last night, but I wasn't able to get it to do anything meaningful. Whenver I tried booting to system or recovery it just hung up on the Google screen. I have it boxed up now and looks like it's going back to LG again.
UPDATE: Got an update from LG that my phone is undergoing repair. When I started the RMA and gave my IMEI they warned me the phone may not be under warranty. But according to the update they sent me they're indicating that it is covered under warranty - so apparently it's true that they're extending warranties to cover the hardware boot loop issues from faulty solder connections. Hopefully they'll even send my phone back with the SIM tray this time...
Hello, I'm new to the forum and I may need your help for a problem I've had today. I've been an happy owner of a Nexus 5X until this morning, when I was regularly using it while on charge and at one point it freezed for a few seconds with the screen still on. I pushed the standby button, the screen went off and from then on it was completely bricked. No signs of life, nor access to recovery mode via bootloader. Nothing. Already tried all the possible physical buttons combos, nothing.
It was on Android 8.1 (beta, very happy about that by the way), no root and with locked bootloader. I did some flashing experiments one year ago but in the end I reverted it back to totally stock and I haven't had issues ever since. Never had bootloops or similar problems, it just happened all of a sudden.
Hope to receive your help, by the way it should still be under warranty, so let's see...
Thanks for your help.
Same problem heare. I tried to install the factory image but now, the phone is completely death.
I beleve thet it was a android 8.1 issue because it was not a bootloop problem.
Same problem heare. 8.1 need a reboot but now, the phone is completely death
It might be an 8.1 issue then. By the way, being under warranty I sent it to customer assistance. I've had some signals of life before this morning though. The LED was flashing red indicating very low battery. I connected it to the charger and followed the instructions by Google themselves:
"If you see a red light, your battery is fully discharged. If the red light is flashing, there isn't enough power to turn on. Charge your phone for at least 30 minutes before restarting".
This seemed to resemble my case, so I waited for about 40 minutes (by that time the charging battery icon did show up with the phone still off) and tried to turn on. The only thing that I got has been the Google logo before the boot animation for a few seconds. Then the screen has gone off again and back to death.
From your comments it seems it might be an 8.1 related issue. Watching videos on Youtube about 5Xes with similar behaviours I was actually thinking about a motherboard failure, or a battery failure (the latter is more unlikely though). Disassembling and heating up the motherboard providing a temperature shock seemed to be a decent temporary solution to bring it back to life. I have warranty though so I sent it to assistance, we'll see... I'll probably unenroll my phone from the beta program just to stay safe.
Thanks for your answers.
My nexus 5x had same issue. A few weeks after 8.1, it totally bricked. I was able to get bootloader on once, but it was locked and fastboot didn't see it. Then after i let it discharge, I haven't been able to get it to recharge or get to boot screen at all. I bought another nexus 5x, but bit worried that 8.1 will kill it.
Hi,
my Nexus 5X got blod several months ago and I fixed it thanks to AnyKernel2 zip by osmosis,
today, my phone froze and I force rebooted it, few minutes after the reboot my phone froze again and rebooted itself, google logo and then it died...
the phone does not give signs of life, he doesn't turn on, not even with the charging cable....
Any solution? can it be the battery?
albysprx said:
Hi,
my Nexus 5X got blod several months ago and I fixed it thanks to AnyKernel2 zip by osmosis,
today, my phone froze and I force rebooted it, few minutes after the reboot my phone froze again and rebooted itself, google logo and then it died...
the phone does not give signs of life, he doesn't turn on, not even with the charging cable....
Any solution? can it be the battery?
Click to expand...
Click to collapse
same thing happened with my phone today as well died suddenly without notice :'( has no signs of life at all
The small core restriction fix is only a sticking plaster over a fault that won't get any better. Eventually the cracked solder joints could fail permanently.
I put it into the freezer, after 1 hour I tried to boot into bootloader, the phone was working, but when I tried to boot the os, it froze on the bootanimation and then died again
albysprx said:
Hi,
my Nexus 5X got blod several months ago and I fixed it thanks to AnyKernel2 zip by osmosis,
today, my phone froze and I force rebooted it, few minutes after the reboot my phone froze again and rebooted itself, google logo and then it died...
the phone does not give signs of life, he doesn't turn on, not even with the charging cable....
Any solution? can it be the battery?
Click to expand...
Click to collapse
Same thing happened to my Nexus 5X, 5 days ago. It's completely dead. Had pulled it out of my pocket, and noticed it had rebooted and was waiting for the PIN to be input. So I did that, and it continued with the bootup logo (the animated circles) for about 10 seconds, then that animation froze for about 5 seconds, then the screen went blank. Now it won't turn on at all: a completely blank screen, no matter how many times I press the power button (including holding it pressed for 10, 20, 30 seconds, and longer) and holding the power button pressed in combo with Vol-Up or Vol-Down. Have had it on charge the last few days just in case that makes a difference, but no luck so far (and the same charger and cable works fine with my wife's 5X).
I originally bought the 5X in November 2015 (for $350). Then in January 2017 (13 months later) it suffered the bootloop problem. I contacted Google and they replaced it with another 5X that same month (may have been refurbished, but it looked new). Now that phone is dead 17 months later. Given I'm at just over 30 months since the original purchase, not sure if Google or LG will support it now.
Very disappointing.
My now 20 month old 5X did exactly the same early in May. I sent it to LG on June 1 and had it back on June 8. Paperwork says they replaced motherboard. Charger and cable checked out ok. Saturday, June 30, it locked up then began rebooting. Then, it shut off. It's still coming one for several minutes at a time after hours of appearing dead. I did factory reset and relocked bootloader. It's on right now, but three minutes into any activity, it will lock up then reboot. I was hoping for at least 6 months with the fix. It's back to LG. @RarbS, if you have a dated invoice for the second phone (that's what LG required), go for it. I doubt LG would have any knowledge of the Google transactions. My experience is that Google won't deal with it, ymmv. Good luck.
My first repair was not successful. Totally dead and unresponsive after a week. The second one seems to be OK so far eight months later.
nowster said:
My first repair was not successful. Totally dead and unresponsive after a week. The second one seems to be OK so far eight months later.
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Click to collapse
I clicked "Thanks." This is exactly what I wanted to know. I've read others who said it lasted about 6 months, which I'd be happy with.
Hey, my zenfone 3 deluxe would freeze and go into a bootloop for some minutes, until booting normally again. Sadly, recently he went on a permanent bootloop. I can't even turn it off, it only stops until the bactery is completely drained. The max I can do is booting into fastboot mode (in fastboot mode I can't do anything, but it does not reboot), and "turn it off" (if i press power, volume up, and volume down buttons at the same time the phone stops bootlooping and the screen goes black. But in reality it is not turned off! Because the bactery drains anyways. Some hours later it shows the phone ran out of bactery). The phone is still in warranty, but the store where I bought it is asking for 112€ because my back camera is "broken" (literally has a scratch and works normally; biggest scam of my life). I'm still willing to pay the 112€. The thing is, i'm afraid this issue might happen again eventually, after being repaired. I tried to flash it (followed a tutorial in this forum) but I failed. I was afraid to go any deeper because I knew the warranty would end if i did so. So im asking now: Should I pay the 112€ and get a long term solution when my phone is able to boot normally again, or is this issue easily solvable and i'm just dumb (aka don't get scammed)? Or, perhaps, will this issue be permanently fixed when it comes from warranty (I've seen many people saying that they experience the same issue some months after their phones are repaired)?
I believe this is a common problem with these phones. Same thing happened to me and I'm pretty sure I recall reading other posts about the same problem. I'm led to believe this is engineered obsolescence but other than the few posts I've read and my own experience, I've no proof.
If the payment is to repair the phone or to replace it with the same model is advise against it.