Develop Bugs

Need help from an expert

So my phones earpiece began to cut in and out, which I found to be a chafed and broken flex cable. No biggie, I ordered a replacement piece and waited for it to show. As I waited the phone began to get worse, I lost the earpiece entirely, the leds stopped working as well as the sleep button. The screen, now only able to be woken by sliding, would not come on when slid out, but only once it returned..also the screen would shut off when I would slide it out again.
I have seen disassembled the phone again and installed the new cable and all is well, with one exception. The slide function of the screen no longer works, period. It will not wake, it will not rotate, and the keyboard doesnt illuminate unless I press a key. I have been through this phone 4 more times now and I simply cannot pin down exactly what tells the phone that it has been slid. I have heard talk of magnets, but found no sensor or magnet, I saw small contacts..that are all functioning properly. There is no cable or connection to the screen portion that connects to any sort of switch that I can see.
Does anyone know what triggers the slide?!

Sorry mate, im not an expert but I thought this may help.
https://fjallfoss.fcc.gov/oetcf/eas...e=N&application_id=259614&fcc_id='NM8RHOD300'
The link is to the FCC website showing links to internal photos of the phone, SAR values, micellaneous stuff, etc.
Maybe a different perspective of the phone might help.
Hope this helps you

[Q] Backlight starting to die?

Don't know if anyone else is experiencing this with their Play but as of a week or two ago the backlight started acting strange. The backlight will randomly stay off when I push the power button with the slider gamepad closed. Only way to make it come on is to pop out the slider. It seems to be random, and if I push on the slider edge slightly with my thumb with the slider closed the backlight randomly flickers, ranging from slight to severe.
The display is still working despite the backlight issues, I can open apps, and use the phone normally but the backlight flickers on and off. Makes it especially hard to use the phone in the dark.
Phone has never been dropped once.
I've replicated this problem with a variety of roms, both custom and stock. It's definitely not app related or even custom kernel related. It happens on a fresh wipe with stock rom with stock kernel. It happens on CM7 with custom kernel.
I'm curious if anybody else is experiencing this. It would tell me if it's just an isolated incident or if others are having this problem.

Sounds like a faulty connection to the backlight to me.

I had the same problem 2 days ago. Then I couldn't get my phone screen on at all!
I sent my phone back to Sony, even thought I bought it second hand. Phoned them up and talked to them. They asked what time of year I bought it so I said around August and then they gave me the address to send it to. Now I'm just waiting to see what happens next.
If your going to send your phone to Sony for repair then make sure you put the fresh firmware back on and un-root your phone as that breaks the warranty (unless they don't know about it)
Hope I helped you. If I did then click the thanks button

Sounds like a faulty ribbon cable to me. (cable that connects the screen to the rest of the phone)
You wouldn't need to drop it for that to go bad, It could just be a case of opening and closing the gamepad or lot.

Yeah good thoughts, most likely the ribbon. That really sucks because I've only had the phone for 7 months, and I've taken excellent care of it. Sounds like a major design oversight.
Mine is probably near complete failure at this point. It's taking a lot more effort to keep the screen on now. Fearing soon it won't work at all.

In hopes that this might help someone else down the line, I was able to fix my problem. Yesterday the screen pretty much quit and I had no choice but to try and solve it myself or buy a new phone.
Using this disassembly video as a visual aid I carefully pulled my phone apart: http://www.youtube.com/watch?v=-3n5ZfkqhzE
You'll need a torx T5 tool to pull out all the screws but they are cheap.
Underneath the phone and jammed into the screen ribbon was a rather thick hair just hanging out. Somehow it buried itself in there. I removed it, unplugged and replugged the screen ribbon and cleaned the dusty inside with a q-tip and reassembled it all together.
It works fine now, so hopefully this helps someone else avoid having to pony up for a new phone. For those under warranty probably best to send back but for those like me with no warranty it's worth the shot.

[Q] Possible Charging port issue?

Roughly a week ago I'm laying in bed playing Candy Crush. My girl comes in and ask me to come help her with the pool. I leave Candy Crush up and running, but turn off the screen and slide the phone into my back pocket. I dumped a few chlorine tablets in the pump, and we move the ladder to the other side of the pool (above ground pool). I come back in to finish my game and all of the sudden, S-Voice and Task Manager continuously pop up while I'm trying to play. I ODIN my phone and reset the flash counter getting it ready for warranty replacement, but it stopped afterwards. So of course I write it off a software bug / glitch.
So this past week I would go and put my phone on the charger at night, and wake up the next morning to find that my phone had stopped charging throughout the night. Now sometimes I can't even get it to start charging. I've actually sat there and seen it stop charging, Also, the last time I ODIN my phone, was the last time I was able to get any computer to recognize my phone. I've also had my phone randomly pop up and say that it is "docked" when it's not plugged into anything.
The only part I don't get is in the beginning why it was randomly acting like I was hitting the home button. Is it possible that the charging / data port could cause this type of behavior? I've never used one, or even read about one...but I assume the dock has features / buttons that would also be like hitting the home button. So I'm assuming that it's possible to emulate the home button being pressed through the charging / data port?
Thanks in advance.
emoti0n

Could it have gotten wet at some point? Sounds like that kind of effect, but I'm sure you would have mentioned it...
Maybe the home button got pressed and stuck while in your back pocket?
Can you still return it?
Sent from my SGH-I317 using Tapatalk 2

slaydog said:
Could it have gotten wet at some point? Sounds like that kind of effect, but I'm sure you would have mentioned it...
Maybe the home button got pressed and stuck while in your back pocket?
Can you still return it?
Sent from my SGH-I317 using Tapatalk 2
Click to expand...
Click to collapse
i don't know why people would put the phone in their backpocket. or WHY they even bring their phone when they're helping with the pool.
you didn't state if your phone has a case, if it was a tight sqeeze for your phone when you put it in your back pocket, but chances are, your board is damaged. you COULD try and if they ask, you can alway hope they don't check and just probably replace it. mention that your charging port failed and if they tried to charge it and it didn't work, they MIGHT accept your warranty.

I put it in my back pocket verses my front pocket because it's NOT a tight squeeze. I also carry everything else in my front pockets, keys, lighter, flash drives, ect... Things I wouldn't want pushing against my phone. If I sit down I remove it from my back pocket and sit it in front of me on a table or something. I do have a case and it covers a good portion of the phone, including the charging port, headphone jack, and stylus. The chances that it got wet is slim to none. The reason I took it with me is because I have a very sick family member, and if they happen to call for whatever reason... I don't want to miss that call. Regardless, they did replace it under warranty.

[Q] Scrambled/garbled screen on T-Mobile G2 - flex cable problem? Please help!

Hi all.
My phone's display has been getting progressively worse and worse over the past couple weeks. Initially, when I flipped out the keyboard, the screen would get garbled. I could technically still interact with it (it still responded to stuff), but the display would start glitching out and move all over the place. It's like there's tons of scanlines and it repeats the same display again and again.
When I went back into portrait mode, things were fine. This was extremely awkward but I dealt with it because I had little choice.
However, over the past couple weeks, the problem's gotten progressively worse. Holding my phone a certain way would cause the screen to glitch up again. It came to a point where I had to flip out the screen and keep the flex cable positioned a certain way so I could see the screen. I'm using a dull edge to kinda poke that flex cable around and it helped me gain use of the phone, but today it's gotten so bad now it refuses to "undo" itself when it boots and no amount of poking and prodding of the flex cable will help.
It looks almost exactly like this guy's phone (not my video):
http://www.youtube.com/watch?v=4IVlvZt3U3U
Pictures of how my phone looks right after bootup:
http://i.imgur.com/eQ5j9KC.jpg
A few seconds after bootup:
http://i.imgur.com/L4doDyV.jpg
http://i.imgur.com/zVIH9Pw.jpg
Luckily, I was able to get a VNC server installed on the thing, so if you guys think it's a software issue, I may be able to get it to do something, but I'm not going to be able to interact with the phone if I put it into Clockwork Recovery mode, so doing a hard reset is out of the question.
I'm having a flex cable come in and I'm going to get some local assistance disassembling and installing it, but before I do that, had anyone had this issue before? What did you do to fix it?

best guess is you need a new flex cable
for more info and links to disassembly see here

No Vibration after drop

Howdy lads and gals.
I have a lovely issue here, I dropped my phone from my pocket and it slammed screen first right onto the rock solid kitchen floor Of course it made an unholy slap but the screen was not scratched so I figured Phew! all is good
But then after a minute or so the phone suddenly shut down and it wouldn't boot back on for over an hour or recharge either.
It does charge now and also boots up but the vibration and sound is gone and even the Home button randomly works and doesn't work...
I take it I have a hardware related issue now? Is there any way that I could try and fix this myself?
Or will I have to walk into a phone shop and hopefully they will get it repaired?

Sounds like it got damaged from the drop, too bad and good luck.

Thanks I'm pretty screwed now.. oh well. I will get it sorted for repair if possible
I just bought the LG G3 phone now as my backup phone :/ gosh I'll miss my Asus phone if I can't get it fixed :/

Irish_PXzyan said:
Howdy lads and gals.
I have a lovely issue here, I dropped my phone from my pocket and it slammed screen first right onto the rock solid kitchen floor Of course it made an unholy slap but the screen was not scratched so I figured Phew! all is good
But then after a minute or so the phone suddenly shut down and it wouldn't boot back on for over an hour or recharge either.
It does charge now and also boots up but the vibration and sound is gone and even the Home button randomly works and doesn't work...
I take it I have a hardware related issue now? Is there any way that I could try and fix this myself?
Or will I have to walk into a phone shop and hopefully they will get it repaired?
Click to expand...
Click to collapse
If you would like to send to ASUS for out-of-warranty repair please feel free to contact me directly at [email protected]. Please include case # N160232147 in the subject line.
Sincerely,
ASUS_USA

This has happened to me lots. Just take the back off the phone, there are a whole bunch of screws holding it on. Pry that up, vibrate motor is bottom right corner. Make sure it is plugged in correctly. Then that should be it.
The speaker also just slides in and uses two contacts. Make sure it is completely seated in its little spot. While you're in there, check the main ribbon connectors. There's one right above the battery that likes to get dislodged after a drop.
Let me know if you need any ****tily labeled pictures.

@Asus_USA: Thank you very much, I will get contact with you if I'm unable to fix it myself
@JHT: Thank you, I will actually give this a go later tonight and see if that is indeed the issue. Hopefully it's as simple as that ^^

hey , i have the same issue my speaker,mic,vibrate motor stopped working i fixed the ribbon and then the speaker started working. The mic too worked but it has issues records very low sound, the vibrate motor still does not work and the usb port also does not work when connected to pc, and also takes more than a day to charge full. please help. thanks

Bolt37 said:
hey , i have the same issue my speaker,mic,vibrate motor stopped working i fixed the ribbon and then the speaker started working. The mic too worked but it has issues records very low sound, the vibrate motor still does not work and the usb port also does not work when connected to pc, and also takes more than a day to charge full. please help. thanks
Click to expand...
Click to collapse
Does your phone detect flash drives?
Not sure what the issue might be, but there are replacement charging docks for sale on Aliexpress and eBay for $5: http://www.ebay.com/sch/i.html?_odk...ck.TRS0&_nkw=zenfone+2+charging+dock&_sacat=0 . Although if you order from China with free shipping it'll take like 2-3 weeks to get the item.

plz help
jhtfarquhar said:
This has happened to me lots. Just take the back off the phone, there are a whole bunch of screws holding it on. Pry that up, vibrate motor is bottom right corner. Make sure it is plugged in correctly. Then that should be it.
The speaker also just slides in and uses two contacts. Make sure it is completely seated in its little spot. While you're in there, check the main ribbon connectors. There's one right above the battery that likes to get dislodged after a drop.
Let me know if you need any ****tily labeled pictures.
Click to expand...
Click to collapse
Hello,
After falling my phone does not recognize sim cards, does not vibrate and the speaker stopped working too. I don't know how to fix it, do you have any tutorial? o picture? plz, thank you