Hi,
I have an issue with my Pixel XL all of a sudden it came up with no services.
I know the SIM is working I but it in another phone and it work without any issue. Any help would be greatly appreciated.
I had the same issue with a Verizon XL and my wife's non-XL when the phone first rolled out last fall. I was able to resolve it go going to setting>more>Network settings reset>reset settings. Seemed to be where the phone was as it happened in a notoriously bad 4G area for Verizon. It happened again (on both phones) when they seamed to be overwhelmed by the changes to the unlimited plan. Same fix, and it has not happened in the months since then. Unfortunely, you'll have to reattach your Bluetooth devices and WiFi connections, but that is of course no big deal.
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I just got this phone and im having problems w data connections. I had it rooted and then went back to stock. Still same problem
Spoke to TMobile and they said they will reset my account in their end. Wait 3 days and if still problem they waive restocking fee.
I like the phone but thinking of exchange for S5 if this is a common issue w G3
twiifm said:
I just got this phone and im having problems w data connections. I had it rooted and then went back to stock. Still same problem
Spoke to TMobile and they said they will reset my account in their end. Wait 3 days and if still problem they waive restocking fee.
I like the phone but thinking of exchange for S5 if this is a common issue w G3
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could be TMO issue....if you new to TMO...their coverage not as good as verizon.
This has been documented with the G3 and Tmo, where it says it's connected and has a data connection, but nothing is being sent or received. You either have to reboot or go into Airplane Mode and then back and you get the handshake again.
I had this problem during the first few weeks of getting the G3 (and also Tmo service), but lately, the last two weeks, I haven't had this problem either on my phone or my wife's G3, which was experiencing the same problem. Perhaps it cleared itself up or Tmo found out the problem with their G3 handsets, seeing as it was just released then. Also, I haven't seen any OTA updates, so it might be on Tmo's side.
Others have mentioned they experienced the same thing on Tmo service with their Note 3 or S4, so it might be a Tmo problem with their handshakes.
Yes thats the exact problem I'm experiencing.
So your phone corrected itself after a few weeks?
I've been on T-Mobile for years and last phone S4 and no problem
twiifm said:
Yes thats the exact problem I'm experiencing.
So your phone corrected itself after a few weeks?
I've been on T-Mobile for years and last phone S4 and no problem
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I haven't had to place my phone into Airplane Mode in a few weeks now, the data connection has held. Same with my wife's phone. We haven't received any updates, so I am assuming it might have been due to the G3 being just introduced on the Tmobile network and kinks were being worked out. Both of our phones are rooted, BTW, but I doubt that makes a difference, as others who had stock were having the same issues.
But, I had just joined Tmo with the G3, coming over from Sprint, so I can't say how the experience was before the G3. But on other threads here about the same problem, other Tmo users who had other phones (one being the Note 3) before using the G3, said they had the same problems with the data connections.
My girlfriend has a Nexus 5x and T-mobile as a carrier. Ever since upgrading to Nougat, via OTA, she gets "com.android.phone" consistently throughout the day. Resetting the APNs helps temporarily but the issues appear again after every reboot and possibly throughout the day.
Initially we thought this may be an issue with the phone, we contacted google and got a replacement. Replacement has the same issue. It gets more strange, I have a Nexus 6p using Verizon, I have had Nougat for 1+ months with no issue. If we put her SIM card on my phone I get the exact same thing to happen on my phone, "com.android.phone" has crashed.
After the various tests we walked into the T-Mobile store, as we thought it may be an issue with the SIM. We received a new SIM card and the exact same issue happened on all 3 phones. Anybody have any ideas or thoughts? We are pretty desperate to get her a working phone, she has gone by to her old one plus one?
Appreciate the help.
[Edit]: Wanted to note my SIM card on her phone works just fine.
Is anyone else seeing an issue where the phone will randomly drop network for about 30 seconds and then pick it back up?
I have the unlocked model from Google and yes that happens to me on verizon. I also have a Bluetooth issue in my car where if I make a call then try to connect to my cars Bluetooth I can't hand off the call and use hands free. This keeps happening until I repair the phone.
So far I have not had this issue. I did have this issue on my Nexus 6p that it would drop my Verizon network for a few seconds about every other day but so far my Pixel XL from the Google Store has not dropped it. I did have issues with my phone connecting to my 2016 Toyota Tundra but I forgot that I can't have my phone paired to my smartwatch and vehicle at the same time. Once I unpaired my smartwatch from my Pixel it worked 100% for my vehicle.
Yeah mine is from Verizon and it had trouble activating when I went through the automatic activation. I had to call in the activation from my wife's phone. Google support told me it sounded like a bad sim so I went to Verizon and had a new sim put in and it didn't do it for about 18 hours and then sure enough it started doing it again this morning. I hope it's not a phone issue because from what I have seen the 128gb black xl is back ordered till like Christmas at this point.
If I try to send a text while it's showing no lte network I see an error that says I may be able to send a text if I insert a sim.
So, I recently bought a secondhand Google Pixel XL 1st gen. I am using it as a secondary device to manage some Instagram pages I have and to use the camera to take ever so amazing pictures with the best camera on the market (blanket statement covering the Pixel 2 and 3 as well).
Anyways, I've had the phone for about a month and recently the SIM card slot stopped reading SIM cards. No water damage and I have no dropped the phone at all. The phone has actually sat longer than I have used it, as my daily driver is a Note 8. Sometimes, before now, I was switching back and forth between the Pixel and my Note 8. Everything was fine for awhile...
At first I was thinking that Verizon had somehow noticed that I was switching phones on their Network, but then I thought logically about that and considered that Verizon doesn't really care because I'm paying them either way and last time I checked, there isn't a known software check to make sure a SIM is being used on the phone it was purchased with.
Now I'm thinking that it is either the Android Pie update or maybe a security update - currently it's the February 5th installment. Not really sure either way and it's frustrating me on a daily basis and I am not really sure what to do or how to further troubleshoot the issue. Again, no water and drop damage interference since owning the device and the SIM card slot was working up until about 3 weeks ago roughly.
Update: Successfully rolled back to the Jan 5th security patch and nothing changed. Phone still is not reading the SIM. Although, last night before doing so, I popped in my Verizon SIM from my Note 8 and the phone showed the mobile network icon in the status bar for a split second and then it disappeared basically as fast as it showed its face. I'm thinking the phone can read SIMs still, but the tray is screwed up somehow. 19 views and somehow no response...
A few users have been complaining that the Pixel 6 devices (Pro and regular) have been suffering from losing the mobile data connection. The phone seems to lose the connection to 5G/4G/LTE, then the signal shows up that there is no network connection (exclamation mark with the triangle). It takes up to a few minutes until the phone catches up (you can speed up the process by switching airplane mode on and off again).
From my impression this happens esp. when switching the air tower to which the phone connects, but I might be wrong.
However, Google has promised a fix for March - issue still persists. I just received an answer from the german Google support acknowledging that this is a software issue and that this will now be fixed with the June patch. Bummer, waiting another three months.
What's quite disturbing... here on reddit a few users said that swapping out the phone with one which was manufactured more recently fixed the issue for them. Some say that only phones built within the first few weeks are affected. So this might be a combination of h/w and s/w issue.
https://www.reddit.com/r/GooglePixel/comments/tkfs5p
My rma fixed the issue. It's definitely defective hardware.
If you can post the first 2 digits of the serial number for your current model for comparison that would be interesting for me.
My launch day unit with connection issues was manufactured September 2021 and my rma unit was December 2021. I theorize the first few runs of phones had defective modems. Somewhere between September and December the issue was sorted.
The first two digits of the serial number:
First digit: year of manufacture should either be a 1 or 2 for 2021 or 2022
Second digit: 1-9 (January to September) or A-C (October - December)
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https://www.reddit.com/r/GooglePixel/comments/tkfs5p/_/i3jo0wb
https://www.reddit.com/r/GooglePixel/comments/qhasxr
[Updated] Pixel 6 mobile network keeps dropping for some users
Some Pixel 6 users are bothered by mobile network dropping issue, while for some, Wi-Fi is automatically getting disconnected.
piunikaweb.com
Google Issue Tracker
issuetracker.google.com
https://www.reddit.com/r/GooglePixel/comments/s9g600
https://www.reddit.com/r/GooglePixel/comments/s6gvep
https://www.reddit.com/r/GooglePixel/comments/s6gvep
Why does my network keep dropping on my Pixel 6 Pro? - Google Pixel Community
My pixel 6 pro keeps dropping my TMobile connection. - Google Pixel Community
I got a day one unit and have had 0 problems with network. Are you using a physical sim or an esim
Nergal di Cuthah said:
I got a day one unit and have had 0 problems with network. Are you using a physical sim or an esim
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Glad that everything works for you.
The statement is not that all early units suffer from this issue, but it looks like that most of the affected units are from the early production days.
I have tried both - eSim and physical SIM. Same behavior.
I had several connectivity issues before march build (had zero connection at home, couldn't get SMS/make phone calls). March build kinda fixed that, meaning at least I got SMS again and was able to make phone calls from my home office, but connection in terms of MB/s was still bad. I just updated to april and will see if that one continues to improve on top of it.
Morgrain said:
I had several connectivity issues before march build (had zero connection at home, couldn't get SMS/make phone calls). March build kinda fixed that, meaning at least I got SMS again and was able to make phone calls from my home office, but connection in terms of MB/s was still bad. I just updated to april and will see if that one continues to improve on top of it.
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I'm already in April and it didn't get any better.
I have the feeling that things got worse with the March build, but I can't prove it in any way.
Next thing... I will try to get T-mobile to swap out my phone. I'm really sick of all the connection issues
It happened to me a couple days ago. I was outside listening to Spotify. Suddenly the data indicator started showing "E" and it wouldn't change back to 4G until I restarted the phone. Annoying.
I havent had any issue with my pixel, I wonder if this is a hardware issue...
Today someone from T-Mobile Germany customer service gave me a hint that there are a few of these lemons. So... I have initiated a replacement - really, it bothers me so much. I often use my mobile phone when I need to have information quickly or get things done quickly. My blood pressure goes up whenever I see the mobile data connection going off, which happens quite often.
Hey I got this every so often, more less recently.
I have found switching off the "automatically select network" on T-Mobile to work so far. Not sure if this is an end all, but seems to also fix not being able to call out sometimes.
I've had calls drop multiple times after the April update even after factory resetting my phone. The call will just turn off like I was never in a call in the first place. I've tried updating to the QPR beta and it's still happening. I do have a better signal with the newest modem but seriously, Google needs to fix this. In the meantime I've been forced to use my work iPhone as I can't afford to have dropped calls with clients.