Related
Update (5/2/2012):
I think I've isolated the issue as a broken recovery image. It appears that some of us received a broken 4.0.2 OTA and are now suffering for it.
This issue can be completely fixed by manually installing the 4.0.4 update. For reasons stated in my post below (message #9 in this thread), I do not think this issue can be fixed with an OTA update, so don't wait for Google to fix this. Fix it yourself or send it back for a refund.
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Title says it all.
I have a completely stock GSM Nexus running 4.0.2, YAKJU build. Several times, I have received the notification that the 4.0.4 OTA update is available. Each time when I try to take the update, the phone reboots and gets stuck at the "Google" screen indefinitely.
At this point, the only way to shut the phone off is to remove the battery.
Has anyone else had this problem? I can't believe Google is unable to deliver a working update to a stock phone, especially after the months of delay this has been. (My phone is nearly unusable on 4.0.2 due to the keyboard lag, random reboots and other issues.)
I really don't want to mess with the bootloader due to warranty issues.
Same thing is happening here. Completely stock on 4.02, receive notification for 4.04, downloads, reboots to install, doesn't get past "Google". Not sure what's going on there...
Same here, tried twice now. Left it for about an hour and it went through a stage of the back of the phone getting warm (antenna location, I believe... at the top by the camera) then cooled down later. I thought maybe it was downloading the update? Not sure if it normally downloads before or after the reboot.
Additional info:
Mine's wasn't originally yakju, but I flashed to yakju 4.0.1 from yakjuux (or whatever) when I got it months ago, and was able to get the 4.0.2 update OTA just fine.
Mine was yakju out of the box, so I don't think it's a flashing issue.
Yep, mine too. YAKJU out of the box. I haven't done anything to mod this phone.
I'm going to try to manually update it in the next day or two and share results
No factory reset either
Huh. I thought maybe doing a factory reset from the Settings menu would help. In fact, I can't do that either!
After clicking through all of the confirmation dialogs, the phone reboots and.... get stuck at the Google screen. I have to pull the battery out, just as when applying the 4.0.4 update. Luckily the phone will start up again, but the wipe never happened.
It looks like there's a problem with some Galaxy Nexuses being able to go into recovery, perhaps?
Hi All
I got the exact same problem. Out-of-the-box, no mods, no root, 4.0.2. Got the OTA to 4.0.4 the third time this morning. Still can't pass the "Google" screen.
Solved -- sort of.
Hey all,
I spent some time investigating this issue. Here's what I've determined: for those of us affected with this problem, it appears that we somehow received a botched installation of 4.0.2 (the version we're running currently). What's the botch? Our phones don't have a working recovery image.
You can test this by trying to enter recovery. Turn off your phone. Then, simultaneously press and hold volume-UP, volume-DOWN, and POWER until a screen with an Android on his back appears. This is the fastboot screen. From here, you can choose 'Recovery'. If your phone is like mine, any attempt to go to Recovery will just put you in the dreaded Google logo loop.
So, what's the solution? I'm afraid the only way to resolve this yourself is to unlock the bootloader and do a complete install of the 4.0.4 image yourself. One step of that process is to flash an updated recovery image; this will cure the issue. Fortunately, on the Galaxy Nexus, you can easily re-lock the bootloader with a single command. I have done all of this and can confirm that it works.
If you're not comfortable unlocking the bootloader, the only other way to fix this is to send it back to the vendor. I have a strong suspicion that phones affected by this bug are unable to receive any further OTAs at all. This means Google can't fix your phone by pushing out a different OTA.
Final warning: until this is fixed, you can't do a factory reset, either -- that process will fail because it, too, uses the recovery. So don't plan on selling your phone on eBay until you get this fixed.
Your research is much appreciated modenastradale. It seems this is a fairly big **** up on Google's part. But I guess these things happen. I don't have any particular problems with unlocking the bootloader, I just didn't feel like wiping the phone right now and having to reinstall and set everything back up again which is why I've remained stock this whole time.
Unlike previous phones, this one has felt great out of the box, so I've never had the need to root it to get more performance out of it.
I guess this will be the project for the weekend. Yay!
Looks like a good opportunity for me to switch to the US version (takju).. even though it's 99.9% the same right now. Just in case they give us a better radio for the region.
Idea:
What if I flash the recovery only? (like step D.12 here: http://forum.xda-developers.com/showthread.php?t=1626895)
I already have an unlocked bootloader, so it looks like I wouldn't need to wipe the system to unlock it. I guess I would get the 4.0.2 full image and flash that recovery (not the 4.0.4), though I'm not sure it would made a difference anyway.
I might try it out, but still interested in maybe switching to Takju anyway. I thought about anything that I'd lose by wiping, and since almost everything is on google's cloud (gmail, google music, coctacts, pics on google+, etc) it's not a big deal to wipe.
Fixed
The method I suggested in the last post worked!
You need to be able to flash a recovery image though, which I think would mean you need an unlocked bootloader? The benefit of doing this over just flashing the complete 4.0.4 image is that you don't need to wipe the phone (assuming you already were unlocked)
In more detail, here are the steps I took.
- Preparation (I already had this done) - have Samsung drivers installed on your PC, ADB, fastboot, etc. - check other threads for how to, such as: LINK
- Follow this post's how-to for flashing the recovery image - the poster also has the stock 4.0.2 link, which I can't find on google's site anymore: LINK
- The only command I ended up using is
Code:
fastboot-windows.exe flash recovery F:\recovery.img
Where F:\ was the location I extracted the image file to.
- Restart via:
Code:
fastboot reboot
- When it restarted, it gave me the OTA notification and was able to install fine.
I don't know if the OTA notification would automatically show for everyone, if not you can try to check for updates in the settings or try some of the step on the thread: LINK
related issue
I found and issue on code.google.com that seems related to this.
I'm linking them in the hopes of getting some official response about this.
Just search for number 29954 on code.google.com as I'm not allowed to post links here yet.
This worked perfectly for me. Glad to have that done with. Didn't lose any data at all.
I have this issue also. Stock Galaxy Nexus from the Spain, no mods, not unlocked.
Its necesary unlock bootloader to flash a recovery image
I can reboot my Nexus after going through the install of 4.0.4 (my phone don't get stuck at the Google logo), but the version stays at 4.0.2 however.
Do I also have to unlock bootloader and flash 4.0.4 etc. or is there another way to work around the update problem?
Stock and unlocked Galaxy Nexus bought (and in use) in The Netherlands.
Thanks!
So...
Last week, my wife's Tab S went into a bootloop. She runs complete stock, we haven't rooted, or anything. There had been a notification about an update, but she hadn't touched it. She'd updated to Lollipop at some point last year, but hadn't applied the absolute latest update. One day last week, she just turned it on, and it started bootlooping.
Because it was so stock, there were no backups, no nandroids, or anything like that. No Custom Recovery. I told her "well, we can just do a factory reset. You'll lose everything, but once we get you back up and running, it'll just re-download everything from the Goog." So we factory reset it. Looked good for a minute, booted into the first screen, enter in your Wi-Fi password, all that. As soon as we got the Wi-Fi password entered, however, it re-booted. And keep rebooting. Bootloop city. No problem. I walked her through (over the phone) using Odin to flash the latest Lollipop firmware. No dice. It appeared to flash successfully, but still bootlooped.
Over the weekend, I tried using Kies to flash the most official firmware I could find. Everything was successful -computer recognized the device, was able to download "direct from the source," as it were, but it got stuck at 69% twice before failing. I read somewhere that one had to run Kies in administrator mode to get it to successfully complete. So I did, and it got past 69%, successfully completing the flash. STILL NO LUCK. STILL WITH THE BOOTLOOPS.
Last night, I realized that I hadn't flashed in Odin using Administrator Mode. Tried it, using latest 5.0.2 (XAR-Cellular South). Flashed successfully, all appeared well. Still bootlooped.
So, I'm stuck. I can get into recovery, I can get into Download Mode, I can successfully flash. I just can't get the darn thing booted.
Thoughts, anyone? Should I try flashing a Custom ROM? How hard is that using Odin? Thanks in advance.
Ok this will take a few tries but here is my method of dealing with this situation
1) Flash stock using Odin
2) AS SOON AS the screen goes blank, start holding Power+Volume Up+Home
3) When recovery boots, release the buttons
4) Use the volume buttons to select "Wipe data/factory reset"
5) Press power to confirm
6) Reboot
If that doesn't work, you may either:
1) (more likely) Installing a ROM will fix the problem
2) (unlikely but possible) You might have worn NAND pages, which I doubt but could cause this behavior.
Nandr0idC0nsumer said:
Ok this will take a few tries but here is my method of dealing with this situation
1) Flash stock using Odin
2) AS SOON AS the screen goes blank, start holding Power+Volume Up+Home
3) When recovery boots, release the buttons
4) Use the volume buttons to select "Wipe data/factory reset"
5) Press power to confirm
6) Reboot
If that doesn't work, you may either:
1) (more likely) Installing a ROM will fix the problem
2) (unlikely but possible) You might have worn NAND pages, which I doubt but could cause this behavior.
Click to expand...
Click to collapse
Thanks, I'll try these steps tonight when I get home, and report back!
All right, here's something interesting. Before I tried your first step, I remembered that the other night, I left it stuck at the Samsung logo -it was just kind of stuck there, and since the behavior was a little different than I'd seen before (not continuous bootlooping), I thought I'd boot into recovery and wipe. I did, I wiped (factory reset), and rebooted. The tablet booted into the first screen, Accessibility/Wi-Fi, blahblah. This was where it usually rebooted. On a hunch, I bypassed entering in my WiFi key. I then bypassed almost everything else (Samsung account, Google account, etc.), expecting that the tablet would reboot at any moment. But I made it to the front apps page, where it shows you the side-launcher, the Magazine-Flipboard thingie, and whatnot. Wi-Fi still not connected, though. I opened up the app drawer, and scrolled around. Looked really good for a moment. I even took a picture with the camera, and viewed it in Gallery! Feeling brave, I thought, "well, maybe it just needed a couple of minutes before firing up the radio." So I went into settings, and inputted my WiFi key. It connected. And rebooted into its bootloop. (getting so tired of that boot-sound).
Went ahead and flashed the most original stock firmware I could find. As always, flashed successfully. As soon as it booted, I made my way to recovery, and wiped, per your instructions. No luck. Bootloop again.
It's something in the WiFi is what I've come to think as a result of the above. Which I don't entirely understand, as I thought the radio got re-flashed with the firmware.
I'm ready to try flashing a Custom Rom. Can I do that through Odin, or should I try and flash TWRP, and do it through there? Will TWRP flash without a working (bootable) OS?
All right. Thanks for your response!
Try this as a test.
First make a full backup of every partition with twrp including the EFS <<IMPORTANT!
Get it booting again without wifi then root the device and delete the EFS folder or delete it in recovery.
Reboot the device and try and enable wifi.
ashyx said:
Try this as a test.
First make a full backup of every partition with twrp including the EFS <<IMPORTANT!
Get it booting again without wifi then root the device and delete the EFS folder or delete it in recovery.
Reboot the device and try and enable wifi.
Click to expand...
Click to collapse
Got TWRP installed. Won't backup. Fails at 16% (system partition, I think). Just powers down to battery indicator in the middle of the backup. Looks like it backs up the EFS, though, since it's the first one. And when I go into TWRP's Restore option, there's a backup there (though I don't dare try and restore it).
Now I have to figure out a way to get the Custom ROM and GAPPS I downloaded onto the tablet without a reliable boot... It's gotten to the front screen a time or two tonight, but starts looping even when I bypass the WiFi setup.
Entered adb/TWRP interface. Tried to push two files, a Custom ROM file, and a GAPPS file. The ROM failed, with some sort of "Error 7," incompatible data, blahblah... Just out of curiosity, I tried to push the GAPPS file, and that failed after about 6%, and the tablet powered off.
I'm running out of ideas.
copied a custom rom to a USB/OTG stick (thumbdrive), and plugged it in. Fired up TWRP, tried to install. Wouldn't. Wouldn't install GAPPS, either. Looks like the only way it wants to flash anything is through ODIN or KIES.
The Latest...
All right...
I remembered that sometimes the TWRP version mattered. When I installed TRWP last night, I installed the latest and greatest, 3.0.2. Last night after I gave up, I remembered that sometimes, the latest and greatest TWRP doesn't install things perfectly. So, this morning, I downloaded TWRP 2.8.6-ish onto the USB/OTG device, and re-flashed the recovery partition. To be honest, I was surprised that TWRP was even able to flash that (but the TWRP image is only like 9.8 MB, so...)...
Got TWRP 2.8.6.0 flashed, and rebooted into TWRP. Immediately decided to try and re-flash the custom ROM that I'd tried unsuccessfully to flash last night, since the thumbdrive was still plugged in. Resurrection Remix Lollipop. Lined up GAPPS in the queue, as well. The ROM *appeared* to flash better than it had in TWRP 3.0.2, but it was sort of hard to see... GAPPS failed, and I was prepared to watch another round of bootloops. It did bootloop, sort of. The RR splash screen appeared, said that it was installing (or preparing) xx out of XX apps. Then, it rebooted. I figured it was doing its bootloop thing. However, it got to the same screen, "installing xx out of XX apps. Except that XX number had gone down, and the xx number had gone up. It repeated this action about 4 times --the last time I saw it reboot, it was "installing 1 out of 2 apps." And then...?
It booted into the RR lockscreen.
Of course, there were no GAPPS. In fact, there are something like only 20 apps total on the tablet. But it appears somewhat stable at the moment. (See picture).
Afraid to try and connect WiFi, afraid that it'll just bootloop.
Speaking of bootloop. At one point, once we got it booted, my wife hit an option in the Settings. LCD Density, I believe. As soon as she hit it (she literally just placed her finger over the 320 default option), the tablet rebooted. No loop, though. Rebooted straight back to the RR lockscreen.
So I appear to have a somewhat stable OS flashed onto the tablet at the moment. No GAPPS, though. No WiFi.
Anybody have a suggestion on where to go from here? I have my doubts as to whether or not I can even back up this configuration.
Sorry about all the updates. I kind of figured that if *anyone* else ever goes through what I'm going through, they'll have some sense of all the different things that can be tried in resurrecting a bricked/bootlooping device. I appreciate everyone's efforts to date -thank you so much, @Lightn1ng and @ashyx.
All right, because I can't leave well enough alone....
I got WiFi up and working. Tablet still stable and working. Wheeeee.... No GAPPS, though.
Downloaded GAPPS, second-smallest package from opengapps- only 128M (5.1 ARM package). Downloaded it in Android, from the tablet! Tried to flash it in TWRP. Failed, tablet rebooted halfway (not even) through. Now it's bootlooping again...
I should've left well enough alone, and waited for someone. Have tried re-installing Resurrection Remix, but tablet keeps failing to flash. Might have to try and flash a different TWRP. I don't know...
Have you tried another Gapps? Also, is this the WiFi only model or the LTE model we're talking about?
Lightn1ng said:
Have you tried another Gapps? Also, is this the WiFi only model or the LTE model we're talking about?
Click to expand...
Click to collapse
It's the WiFi-only model - SM-T800.
It's kind of weird. I thought it might be some sort of internal memory problem (like the worn Nand pages you mentioned), since almost anything I try to do in TWRP fails (although I was able to flash an entire Custom ROM the one time AND get it booted) -but backing up isn't working, whether it's to internal/external SD. And the fact that I can flash perfectly (subjective term there) well using Odin or Kies tells me that whatever problems the tablet is having, something's getting through.
I'll try a different GAPPS package. Right now, though, TWRP isn't letting me flash hardly anything, and moving files back and forth on this thing is just awful.
AGH - I was so close!
daina said:
It's the WiFi-only model - SM-T800.
It's kind of weird. I thought it might be some sort of internal memory problem (like the worn Nand pages you mentioned), since almost anything I try to do in TWRP fails (although I was able to flash an entire Custom ROM the one time AND get it booted) -but backing up isn't working, whether it's to internal/external SD. And the fact that I can flash perfectly (subjective term there) well using Odin or Kies tells me that whatever problems the tablet is having, something's getting through.
I'll try a different GAPPS package. Right now, though, TWRP isn't letting me flash hardly anything, and moving files back and forth on this thing is just awful.
AGH - I was so close!
Click to expand...
Click to collapse
I'm running out of ideas!
Maybe somebody else with a T800 could backup their entire EMMC using
Code:
dd if=/dev/mmcblk0 of=/sdcard/full_nand_dump.bin
And you take the file on your tablet and do
Code:
dd if=/sdcard/full_nand_dump.bin of=/dev/mmcblk0
And restore YOUR efs folder using TWRP.
THIS IS A DANGEROUS OPERATION AND I AM NOT RESPONSIBLE FOR ANYTHING THAT GOES WRONG!
---------- Post added at 08:01 PM ---------- Previous post was at 07:57 PM ----------
@ashyx Any more ideas before I go ahead with my evil world domination plan to recover this device?
I wouldnt carry out any risky operations until a full backup can be made with twrp or you may end up with an unrecoverable device.
If twrp cannot backup the system partition then there is an issue with the partition.
Try backup again and post the recovery log, it may contain some relative information.
I have the same issues and have tried eveything. I was rooted and running the latest Pheonix rom on my sm-t800. Last Wednesday (8-10) I starting getting boot loops out of nowhere, no new apps nothing just a daily driver. I've been through everything on here and have gone back to bone stock but to no avail, the boot loops just keep coming. I can connect to wifi and get things set up but if I try to use anything more than 'light usage' the tab starts its boot loops again and rows fits for about 10 minutes and always different timing on the boot. Sometimes it will make it to the Samsung logo, sometime only to Tab S and sometimes about 10 seconds of usage.. I know this isn't helping much but wanted to let you know there are more of us with the same problem. Will be blab to try anything to help said issue.
Exactly the same issue on my LTE version.
Samsung support just asked me 230€ for a new motherboard.
I refused to repair. I think it is related to nand memory..
Hello I have both the 8.4" and 10.5" I updated the 8.4" to Android 5.02 nothing but boot loops my other is still on 442 and I wont be updating it as its working fine. I have been reading a few posts and the problem was right in front of me all the time I have 2 internet connections 2.4 GHZ and 5.0 GHZ if I connect to the 5.0 GHZ I get boot loops but if I stay on 2.4 GHZ no problems what so ever so I may just install a custom rom and my 10.5 tab and stay clear of the faster internet.
srfairhurst said:
Hello I have both the 8.4" and 10.5" I updated the 8.4" to Android 5.02 nothing but boot loops my other is still on 442 and I wont be updating it as its working fine. I have been reading a few posts and the problem was right in front of me all the time I have 2 internet connections 2.4 GHZ and 5.0 GHZ if I connect to the 5.0 GHZ I get boot loops but if I stay on 2.4 GHZ no problems what so ever so I may just install a custom rom and my 10.5 tab and stay clear of the faster internet.
Click to expand...
Click to collapse
Why not just update to Marshmallow? Absolutely no issues for me.
ashyx said:
Why not just update to Marshmallow? Absolutely no issues for me.
Click to expand...
Click to collapse
Now i figured out its the wifi thats causing the problem i will update to android 6.01 or if i can find a good custom rom il risk that.
daina said:
It's the WiFi-only model - SM-T800.
It's kind of weird. I thought it might be some sort of internal memory problem (like the worn Nand pages you mentioned), since almost anything I try to do in TWRP fails (although I was able to flash an entire Custom ROM the one time AND get it booted) -but backing up isn't working, whether it's to internal/external SD. And the fact that I can flash perfectly (subjective term there) well using Odin or Kies tells me that whatever problems the tablet is having, something's getting through.
I'll try a different GAPPS package. Right now, though, TWRP isn't letting me flash hardly anything, and moving files back and forth on this thing is just awful.
AGH - I was so close!
Click to expand...
Click to collapse
DrinkSlinger said:
I have the same issues and have tried eveything. I was rooted and running the latest Pheonix rom on my sm-t800. Last Wednesday (8-10) I starting getting boot loops out of nowhere, no new apps nothing just a daily driver. I've been through everything on here and have gone back to bone stock but to no avail, the boot loops just keep coming. I can connect to wifi and get things set up but if I try to use anything more than 'light usage' the tab starts its boot loops again and rows fits for about 10 minutes and always different timing on the boot. Sometimes it will make it to the Samsung logo, sometime only to Tab S and sometimes about 10 seconds of usage.. I know this isn't helping much but wanted to let you know there are more of us with the same problem. Will be blab to try anything to help said issue.
Click to expand...
Click to collapse
Hello,
and the rest of story??
i can flash TWRP in download mode, and i can intall zip by TWRP , the lineage rom,
but, cant odin flash official md5 file, it stucks on logo.
I'll try this again (this website crashed when first posting this)
Leased phone (January 2017) use for my business. Has had (3) OTA updates since April. Started having issues after 3rd update mid-June (freezes / reboots). Most times have to pull the battery to get it to boot. Have wiped & restore several times, from Settings and Recovery boot menu. Cleared App cache and partition cache. Had the local Sprint Store 'supposedly' flash the OS from a PC but nothing improved. Described these issues below but was only met with a blank stare and an offer to open my wallet to replace with a refurbished phone without knowing what is causing the issue.
On some occasions when the device is not responding it heats up. Messages of Apps that stop responding include System UI, Package Access Helper, Touchwiz and Gmail, among others.
When going to Boot recovery menu to try clearing the partition cache the Android Icon shows up with the message 'Installing system update', which it's clearly not doing. Sometimes that's followed by the icon laying down and the message 'No command'. Does this mean the update didn't properly install? Another message I've noticed once the menu comes up is 'dm-verity verification failed . . . '
Further trying to diagnose, Sprint Zone / Device Diagnostics / Flagged / System Updates - always states 'Update now', but Settings / System Update / Software update message reads 'The latest updates have already been installed (N910PVPS4DPE2 / N910PSPT4DPE2 / N910PVPS4DPE2).
Investigated alternatives with Samsung (they replied the same day, Sprint Community message July 20th still hasn't replied) I can take it to a service center to have the hardware checked for a fee but it is not nearby and I'd like to first understand what the issue is.
From what I've described does anyone know what could be causing these issues? I have read where some updates were causing problems but I've tried most of those remedies and nothing has helped yet. Perhaps the Sprint Store, in an effort to extract more money (this is how it seemed) did not or was not able to flash the OS?
Any help would be greatly appreciated.
best thing to do is odin back to an older version and retake the update if you wanna go thru that again
but id recommend reverting back to OG5 and then flashing a rom you will have less reboots....as least on my end i did
JLFitzpatrick said:
...When going to Boot recovery menu to try clearing the partition cache the Android Icon shows up with the message 'Installing system update', which it's clearly not doing. Sometimes that's followed by the icon laying down and the message 'No command'. Does this mean the update didn't properly install? Another message I've noticed once the menu comes up is 'dm-verity verification failed . . . '...
Click to expand...
Click to collapse
The stock recovery you describe, it's normal for the Android guy to fall down and display the red x or whatever you saw when there's no update to apply but the dm-verity failure isn't normal. It could indicate bad repair or maybe it was rooted at some point? Wiping and Odin flash doesn't always rid the phone of that but Knox trip remains always until Samsung repairs a rooted phone. Dunno the cause of your dm-verity failure but maybe, if it was stock un-rooted all along, it may a read only partition failed or corrupted?
As suggested above, you may fix the dm-verity by taking a couple of OTA updates after Odin flashing an older one. Don't go back any older than OG5 though.
I think the problem may also stem from old data from Lollipop not getting wiped. I'd recommend disabling the reactivation lock on Settings/Security, remove your accounts from phone, a factory reset within Settings, boot to recovery and factory reset and wipe dalvik and cache in stock recovery and power off. Reboot to download mode and flash an older stock tar and let it OTA a couple of times.
That may solve some issues but it could be hardware failure or a corrupt partition. If the dm-verity goes away, see if your problems are resolved. If you didn't root and have a warranty, make whoever warrants it replace it; the failure is legit.
Sprint Zone and ItsOn is garbage IMO. Bloat that kills the experience that Samsung intended. Albeit, Samsung isn't so innocent with bloat ruining the experience either. Just my opinion on the bloat. By the time users add their own bloat, there's but enough RAM and with all the services running, battery takes a hit and phone lags. Run package disabler (search in Google Play) or root to manage it is what I'd suggest. FWIW, I have no random reboots or phone heating up while in standby running Marshmallow. My phone sleeps like a baby.
If no warranty applies and root is an option, you could try rooting with Chainfire Auto Root for Note 4 and then full un-root. The developer removes the dm-verity flag if it's there for modified read only partition reasons. But of coarse that also trips Knox warranty bit, so be aware. Dm-verity can prevent OTA's from updating but that's an alternative with root and Knox trip risks. No warranty should mean less risk unless the phone belongs to your employer.
Sent from my SM-N910P using Tapatalk
Thank you for your replies.
I had pointed out the 'dm-verity verification failure' text to the goof-offs at the Sprint Store, you'd think I was speaking in a foreign tongue. Phone is leased on our personal family plan and used for my business. I've never rooted it myself, not sure what the Sprint people did at the store but that text was there before they supposedly flashed the OS.
I apologize but am in over my head with the suggested repairs. Although having upgraded PC's am familiar with the process; revert to previous clean OS and upgrade over that. I'll take your suggestions and just have to study a little more to understand the correct procedure.
Yesterday afternoon I tried the folks at Samsung again since their support team had replied the same day before (still waiting for a support response from Sprint since July 20th) and went to a live support chat. The woman was very helpful but unfortunately, I had to jump off for a meeting. Before I jumped off she had me put the phone into Safe Mode. I had tried to get there before but the instructions I was given were incorrect (not found in recovery boot). It has since been in that mode and has been much more stable, still freezes occasionally but doesn't reboot itself and runs zippy as hell except for momentary freezes. I have the Chat ID # and will try again today to see what they can do before trying other suggestions. I gave them the HEX DEC numbers and it sounded like they could access the phone with those, this morning their Chat was full so I'll have to try later.
samep, if you don't mind can you give me some clarification on your suggestion:
"I think the problem may also stem from old data from Lollipop not getting wiped. I'd recommend disabling the reactivation lock on Settings/Security, remove your accounts from phone, a factory reset within Settings, boot to recovery and factory reset and wipe dalvik and cache in stock recovery and power off. Reboot to download mode and flash an older stock tar and let it OTA a couple of times."
My interpretation:
Settings / Security / disable reactivation lock
Remove accounts (first back up phone log & sms to samsung account, back up wifi passwords to google account)
Settings / Backup and reset / Factory data reset
Boot to recovery menu / factory reset again (partition and dalvik cache evidently get cleared through reset)
Boot to recovery menu / 'flash an older tar' ? (Is this 'Apply update from ADB (Odin)' or SD card? This is where things get fuzzy. Can I load the stock tar (OS?) to a formatted sd card and apply the update from there or do I have to install Odin on a PC? Where is the best place to get a 'stock tar' (or Odin) from and which version(s) should I use for a Note 4, or is that explained on a particular website. There are many sources of information on Odin and firmware but I'm not sure which to trust if I need to do this would prefer to do this just once.)
Thank you again for your help, and I apologize for my ignorance on this subject.
But the best thing about ignorance is that it can be overcome with a little effort and knowledge.
To answer the question, boot into download mode from powered down state by holding volume down, menu and power. Yes, you use Odin installed on PC for that. But first you need the Samsung USB driver and Odin installed, plus the stock tar.
This thread will get you going with resources and brief instructions.
http://forum.xda-developers.com/showpost.php?p=63868221&postcount=1
I'd suggest PC1 stock tar, then let it OTA.
(Your interpretation was mostly right up to the question about how to flash the tar after the factory reset and power down.)
Sent from my SM-N910P using Tapatalk
Thank you samep,
Understanding the tar file versions are listed alpha-numeric the oldest version is PD1 so I will start with that version.
Have downloaded Odin and all three tar files (in case of any issues with PD1). Samsung Chat referred me to bring the phone in, after reviewing information on using Odin will try your suggested method first and then check for dm-verity failure.
Another tar file resource found is updato-dot-com (as a newbie unable to post link):
JLFitzpatrick said:
Thank you samep,
Understanding the tar file versions are listed alpha-numeric the oldest version is PD1 so I will start with that version.
Have downloaded Odin and all three tar files (in case of any issues with PD1). Samsung Chat referred me to bring the phone in, after reviewing information on using Odin will try your suggested method first and then check for dm-verity failure.
Another tar file resource found is updato-dot-com (as a newbie unable to post link):
Click to expand...
Click to collapse
If you're feeling overwhelmed, you could bring it in. There's a chance it is hardware and the steps may prove redundant.
Up to you. At least you have something to point to as an issue.
Sent from my SM-N910P using Tapatalk
So I've gone through all the steps, phone is wiped, reinstalled Samsung USB Driver, have Odin open as Administrator and the phone in 'Android Recovery', Phone does not show up in Odin.
Have seen a couple versions of setting a connection (Odin open first, phone connected first); tried all of those and tried Odin open not as administrator. There is no connection. Tried other instructions to put into Developer Mode and enable USB bugging. Nothing, disabled USB bugging and booted back to recovery. Still nothing.
In Recovery mode it does not state 'Odin mode'. Tried the Recovery menu option 'Apply update from ADB' message reads 'Update from external storage diabled'. Tried 'Reboot to bootloader' (WTH), that does show Odin Mode at top of screen but phone still does not show up in Odin on PC. Then have to pull battery to reboot to Recovery mode. What steps am I missing here?
When phone is booted up normally it connects to PC without issue.
Finally got Odin to recognize the phone. Through a few searches I tried one remedy that suggested manually updating the samsung usb drivers in device manager which did the trick. Realized earlier that from recovery mode you do need to select boot to bootloader to get into Odin mode (listed on top).
Installed 6.0.1 - PD1 currently phone is installing OTA updates, hopefully this does the trick. Thanks again for your help.
On Tuesday the phone updated OTA from PD1 (April 27, 2016) installed via Odin to PE1 (June 1, 2016) then PE2 (June 29, 2016). Recovery Mode screen no longer shows dm-verity failure message so that's fixed. Phone is mostly stable, however still not as stable as it was on PE1 from what I recall by the release dates. Phone still freezes although it usually does not crash if I leave it alone but still does crash at least once a day. Safe Mode does not help, as the worst culprits are system Apps (Gmail, Drive are the worst).
It seldom overheats now but did yesterday. 3rd Party CPU cooler found Package Access Helper, Context Service and System UI as causing an issue. Cleared App Cache for all three but problems persist. Clearing App Cache in Settings / Storage takes at least three tries to clear all but 4.00 KB. I have been clearing Partition Cache every morning just to get through most of the day otherwise it will freeze when I first start to use it. Battery is also draining faster than before.
Any suggestions? OTA updates were at work on a stable WiFi signal. I'm thinking of Odin flashing back to PE1 (or PD1) and stopping further OTA updates. Anybody tried this? Will be traveling for a couple of weeks and need a stable phone, like I used to have. Thank you.
Samsung has been having memory management issues. IMO, this is the reason they keep increasing RAM in recent phones and getting help from Google. But 3 gigs of RAM should be sufficient.
A custom ROM may resolve that but you could try a package disabler from Google Play to freeze some unneeded bloat.
I couldn't say which stock version is best because I've ran all of them without random reboots and lag is minimum. The custom ROMs have been daily driver stable for me. I use them when traveling too.
Sending PM to OP as well with additional info.
Sent from my SM-N910P using Tapatalk
Hello! Figured I would ask here since all my searching only seems to get me bits and pieces of an answer.
Before we start: I have an unrooted S8+ on VZW (hence why I'm posting here). I got it running Nougat about a year ago. When 8.0 was leaked on the S8+ subreddit, I downloaded and flashed using sideload. Not the first time I've done it, everything went well during the install.
Flash forward a few weeks. My phone begins to randomly lock up and restart, oftentimes several restarts consecutively. I figure it must be something wrong with the download. Something must have been incomplete. I uninstall apps, try and troubleshoot in safe mode, everything.
So I hear about Odin, and I am told to download it and flash new firmware to my phone as a means of fixing it. I download the newest version I could find (3.13.1), and the newest version of the USB drivers from Samsung (ver1.5.65.0), straight from Samsung's website. I figured if I flash Oreo again, I might be able to fix the solution. Having experienced the frustration for a month plus, I read up on how to use it.
I downloaded my firmware from SamMobile. I selected the 8.0 build from the VZW section. I compare the builds. I was running CR1. The build number on their site was CRB9 (taking a wild guess and assuming the B stands for beta). I download and flash using the new version of Odin. I made sure the right files were selected for each slot (BL matches BL, AP matches AP, etc.). I selected the CSC file (not the HOME_CSC, although I did go back and try with the HOME_CSC as well). I added in the USERDATA. I made the right options are checked in the options tab. I hit start and let it sit, keeping an eye on it. It goes through everything. I see a green "pass" at the end, so I figure I'm good to go. It reboots into recovery, I wipe system cache and do a factory reset (already backed up all my data). I go to reboot, and now my phone is stuck on the "Samsung Galaxy S8+, Powered by Android" screen. It stays there for a second or two, then bootloops to the same screen.
So this morning I find out about an alternate site called "Updato". I hear people recommend it so I went there. I filtered my results to VZW, USA. I download the most recent version of Nougat. It flashes no problem and boots up. I go through the setup and all of a sudden I'm greeted by the TMobile app and not much else (stock apps were present). There's no bloatware either. My system settings had several new and redundant options (a few different system/software update menus for example). I immediately come to the conclusion it's not what I should have. I went through and tried flashing the 8.0 firmware with a slightly older (and theoretically more stable version of Odin (v 3.12.10.1). It has failed in the same fashion, so I'm currently stuck in the bootloop I mentioned earlier.
I can still access the download screen, and the information it lists in the top left corner matches what I had initially if memory serves (I can provide it if required). My question here is what do I do now? Can someone point me to an official 7.0 release for VZW that I can use to get the 8.0 update OTA? Should I switch back to the newest version of Odin or is there a different version I should try? Any help is greatly appreciated!
Edit: I can also access the recovery screen. I am unable to access the safeboot selection screen. Don't know if it helps!
Hello dear HTC10 community!
My HTC 10 is driving me crazy right now and I'm at the end of my humble Latin and hope for your help.
Facts:
HTC_0034
ROOT (Magisk)
S-OFF
Radio: [email protected]
OS: 3.16.401.2
CustomROM: Viper10 6.0.0
TWRP: twrp-3.5.0_9-0-pme.img (I also used the 4-5 versions before that in between)
About two weeks ago I installed a Magisk update. I think it was Magisk himself and not the manager. After the reboot, the device wanted a decryption key. However, I was only shown a text field, although I had deposited a pattern. Unfortunately, the way via the sample number code translation (point top-left = 1, top-middle = 2, top-right 3, middle-left = 4, middle-middle = 5 ... and so on) did not work. I couldn't get to my data. Regardless, I synchronized all important data with the PC every day via MyPhoneExplorer. So I thought to myself that I would put the smartphone back on. That started the madness ...
Part 1: Restore via TWRP
However, some later installed apps caused problems. Hence the ...
Part 2: ROM flash via TWRP
First I flashed the latest Viper10 6.0.0 ROM.
Since the developers of Viper10 are unfortunately no longer active and the Venom HUB server is down, the setup is no longer fun and my PRO license could no longer be restored - even after the selective restore of the entire Venom Viper- Modules via TitaniumBackup.
A little annoyed, I looked around for more CustomROMs.
Part 3: AICP, crDroid, CarbonROM & XenonHD
The first alternative surprised me with Android 10. WOW - I wouldn't have expected that with the old HTC10. I tried them all one by one. It's cool that some of my favorite functions (e.g. the 1px thick battery bar at the top) have made it into other ROMs.
Now I wanted to flash both candidates crDroid and CarbonROM again and examine them carefully,
From here on, sheer madness followed!
The home button on one of the two ROMs no longer responded. I suspected a hardware defect, but still wanted to test a different ROM. It didn't work either. Okay, back to the beginning.
Stock-3.16.401.2 installed. Both as Flash via TWRP and via 2PS6IMG.zip in download mode. The home button worked again both times. So NO hardware defect. In return, the mobile data no longer worked. WiFi but yes. I hadn't touched the SIM up to now and the smartphone didn't fall down either, which could have explained a wobble on the SIM. SIM removed, cleaned, slot blown out, SIM inserted, reboot: nothing. No funk.
One of the CustomROMs flashed, yeah, radio including LTE works again, home button too, but the GAPPS and the Google setup didn't work. Unfortunately, I need this because of some paid apps. The alternative with MicroG and the fake store unfortunately only worked for a few apps. So I wanted to let Google go directly to my device, because thanks to XPrivacyLua it had been fed with fake data for years and should continue to do so.
So a CustomROM flashed again. This time I couldn't enter a PIN on the first boot. The touchscreen did not respond to any touch. The softkeys responded, however. The hard keys too. With a 1-second press of power, the power menu even came up. But couldn't click anything.
Tried more ROM. Same problem.
With XenonHD the screen went on again. But again no home button.
From here on I just had to look at the device and I got in a bad mood.
Back to the beginning: Stock-3.16.401.2.
Everything worked! Great!
So now my CustomROM favorite carbon flashed clean.
No touch!
After the umpteenth attempt and once more stock ROM in between, the screen went off and was able to enter the PIN. So entered the PIN and bang, black screen. No reaction. 1 minute, 5 minutes, 20 minutes. The device got suspiciously hot. So off and let cool down.
Tried again. Same problem.
Back to the beginning: Stock-3.16.401.2.
Everything goes. But get a slight stomach ache using it without Magisk, XPrivacyLua and AFWall +.
And this has been going on for almost two weeks.
StockROM works (mostly), CustomROMs almost all hang completely in different places.
In the meantime I can hardly get beyond the bootloader (where the red warning is).
When it goes on, I see the boot animation and then a boot loop follows.
I also tried to re-flash the firmware every now and then, because there seems to be some driver problem here.
I found the only ZIP here:
[8.0] HTC 10 OREO FIRMWARE
HTC 10 OREO ~ Firmware Downloads ~ HOW TO FLASH FIRMWARE (Thanks to @Sneakyghost) __________ I had previously provided a few firmware zips for Oreo in the older firmware thread. Some users have/had a difficult time reading and...
forum.xda-developers.com
Post # 2 at the bottom WWE Full_3.16.401.2_NoBootImg_Twrp3.2.1-2_firmware.zip.
However, this always caused problems when flashing. I have no idea what kind of error was displayed. I think it was because of the unpacking. Then left it.
The latest stock ZIP (2PS6IMG_PERFUME_UHL_O80_SENSE90GP_MR_HTC_Europe_3.16.401.2_R4_release_519849) contains the latest firmware anyway. So a clean basis should be created for a later CustomROM installation. Or do I have a mistake here?
What is going on here? Is there a limit to the number of flash operations?
Can't be that the device can only be operated with a stick.
In between the installation of the custom ROMs caused problems. But that always looked like errors when unzipping the images. After downloading the ZIP again, at least the installation went.
Basically I installed the ROMS from the external SD and previously deleted Dalvik, System, Cache, Data and Internal memory and formatted the data in order to really remove all remains of the previous installation.
I'm slowly getting fed up with the idea of buying the device new and setting it up based on its original condition.