So my nexus 5x has shut off and just won't turn on, tried all the tricks i have learned over the years, from cords to button combos, I am chalking it up to the motherboard. I have called LG they referred me to google google referred me to lg, when lg decided they wanted me to send it in they said wow this international we don't have parts for this.... I said can you send me the number to international repair they said we don't have that.... seeing that this website is world wide could someone think of a way lg might accept my repair or do i have to send it overseas if so does anyone have a number for that? Thanks in advance gang
Had the same issue with trying to get a repair. They referred me to their Canadian website for support. Looked like they had one price for any repair, but I didn't pursue it.
Sent from my Nexus 5X using Tapatalk
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Hey guys! My phone's wifi antenna seems to be borked. Won't turn on (stuck at: "turning on wifi...", but never goes on), and it's causing my phone to reboot over and over and over again without stopping! Horrible! I tried to get Samsung to send me a replacement, but they won't because it was made in Korea. Anyone know what I can do? Has anyone had success getting a replacement GSM phone made by Samsung?
Please help! I'm really stuck! Thanks!
did you buy it off a website? Contact the website..
Sent from my Galaxy Nexus
How do you know it's a hardware defect? Did you try reflashing the stock images?
Sent from my Galaxy Nexus using Tapatalk
We need more info. Are you rooted? What rom u on? Have you tried to use adb to go back to stock?
Sent from my Galaxy Nexus using xda premium
i was rooted when it started rebooting, so I went back to stock and the same thing happened. I'm 100% stock everything right now, locked bootloader and it wont stop rebooting. I don't really care to solve the problem of the rebooting, I just want to know how others here were able to send it in to Samsung and get a replacement (GSM model).
Anyone know?
Thye have told me they won't fix my UK supported GSM nexus also.
I would have to send it to the UK facility to get it repaired or replaced, but that facility will NOT accept shipment to/from the USA.... So I would have to find someone in the UK to accept the phone, send it it, receive it, and send it back to me.
BOOOOOOOOOOOOO.
lafrad said:
Thye have told me they won't fix my UK supported GSM nexus also.
I would have to send it to the UK facility to get it repaired or replaced, but that facility will NOT accept shipment to/from the USA.... So I would have to find someone in the UK to accept the phone, send it it, receive it, and send it back to me.
BOOOOOOOOOOOOO.
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Sounds like you and I are in the same boat. That is so sucky! I will never buy a phone off contract again!
buying a canadaian phone outright would probably be a pretty "normal" warrenty experiance...
Where did you purchase your Nexus? Try contacting the reseller to see if they can handle the warranty or repair for you.
Next time go with Negri Electronics if plan on purchasing another international phone.
Sent from my Galaxy Nexus using XDA
I had the same problem but luckily I purchased my phone from Negri and well they have shipped it to Samsung for repair but I am without my Nexus for going on two weeks now and it could be up to 4 weeks before I see it again. But atleast they were kind enough to get it repaired for me.
OP tell us where you bought the phone from... it matters. Samsung (usually) won't process warranty claims if you imported a grey market device. You have to contact the site you purchased from to initiate the warranty claim.
This is why its so important to choose your importer carefully based on how they handle warranties.
Hey guys
To make a long story short, I just had a Bell Optimus LTE that's doesn't boot. When I plug it to the charger or the PC all it does is blinking its soft buttons about 15 times. Tried to enter download mode but no dice... Guy who sold to me said he bricked it when he was trying to upagrade it to ICS.
I suspect it to be hard bricked since all what I see on my Device Manger is "QHSUSB_DLOAD"
I did a search on the board and I found 3 or 4 other cases looking for answers...
Question is can I save it or I just bought a paperweight?
I'm willing to paypal some money if it can be recovered
On a side note the guy who sold it to me didn't have to bill even if he had the box and all the included accessories. Will LG canada take it under warranty?
i would try to see if bell will send it in for repair...it's worth a shot, right?
if not maybe a seasoned developer might be able to help you out
rebel7 said:
Hey guys
To make a long story short, I just had a Bell Optimus LTE that's doesn't boot. When I plug it to the charger or the PC all it does is blinking its soft buttons about 15 times. Tried to enter download mode but no dice... Guy who sold to me said he bricked it when he was trying to upagrade it to ICS.
I suspect it to be hard bricked since all what I see on my Device Manger is "QHSUSB_DLOAD"
I did a search on the board and I found 3 or 4 other cases looking for answers...
Question is can I save it or I just bought a paperweight?
I'm willing to paypal some money if it can be recovered
On a side note the guy who sold it to me didn't have to bill even if he had the box and all the included accessories. Will LG canada take it under warranty?
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Yup, it's hard bricked. I had the same problem with my Nitro. LG USA fixed it for me, so Canada should fix it too.
hey guys i have the exact same problem. its my At&t phone from US. but i am currently in India. i sent it to LG india . they didn't accept the phone saying its not released in India. i persuaded them to take . after a month i got the phone but they couldn't repair it.. i think i need to send it to LG US. can any one of you help me. the ones who are in US pls help
The petition was noticed by LG & they publicly acknowledged it as their manufacturing fault. But what's the benefit? Those devices which were bought under official warrenty, they were being repaired in the past. But those who didn't have any official warrenty because they bought from 3rd party retailers, they were the actual sufferers and imo the petition was actually for that.
But it seems LG is still not clear to the public because when I approached to the local customer service center of LG here in Bangladesh, they simply denied the fact & said as I don't have any official warrenty, they are not gonna provide hardware support. WTF???? So what we gained from LG's statement? Simply nothing. Even the earliest batch of G4 isn't 1 year old!!!!
So if any of u guys can make it repaired from LG without warrenty, please comment here with
1. yr model no,
2. from where u bought the device
3. Is it the same model that is specifically designed for yr country (ie. H815T for HongKong etc.)
4. Which country u live in?
This data maybe valuable if LG continues denying the repair. Thank u.
Sent from my LG-H815 using Tapatalk
They're not denying a repair, and we've had this sort of thread before. It clearly states in their announcement that you have to contact your local LG service centre.
dontpannic said:
They're not denying a repair, and we've had this sort of thread before. It clearly states in their announcement that you have to contact your local LG service centre.
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My post also clearly states that I went to a local provider and they denied it.
There is no 'Local LG Repair Center' in the US. Customer support said they cannot repair H815s in the US.
dannytill said:
There is no 'Local LG Repair Center' in the US. Customer support said they cannot repair H815s in the US.
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Same thing happening here too. What's the benefit then?
Sent from my LG-H815 using Tapatalk
nipun1110 said:
Same thing happening here too. What's the benefit then?
Sent from my LG-H815 using Tapatalk
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what phone do u have ??? like h815T ??? do u have the box what is written in it like the region ??? mine says cze
Mine too.. Phone from TWN and broke in Chile...
Enviado desde mi Nexus 6P mediante Tapatalk
salman_517 said:
what phone do u have ??? like h815T ??? do u have the box what is written in it like the region ??? mine says cze
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Yah H815T and it says HongKong
Sent from my LG-H815 using Tapatalk
Same problem with me. H815T. These are defective batch sold by sellers on ebay for $400+ price.
Stay clear of them. LG direct repair center in india refused to repair it. So i went to HK support and now working with them on the repair.
Hope they help with the local repair.
I bootlooped my (metroPCS) LG G4 a few months back flashing a Rom using Flashify. I'm still trying to work out a solution. Best of luck to you, and if and/or when I'm successful in my efforts I'll be sure to share my solution.
Mr.Self_Destrukt said:
I bootlooped my (metroPCS) LG G4 a few months back flashing a Rom using Flashify. I'm still trying to work out a solution. Best of luck to you, and if and/or when I'm successful in my efforts I'll be sure to share my solution.
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Please do so since we're on the same boat. Tried everything so far, none of them became successful.
Model H815, bought the device at launch. From UK.
So a couple weeks ago I was messing around with rooting and all that, managed to flash a bad file and ended up in a boot loop. Fixed it using LG Bridge, flashed all the right files and was running a rooted device fine.
Then maybe a week after that whilst just using the phone normally, it freezes, the speakers make a weird buzzing noise and then the phone turns off. Ever since it has been bootlooping. I tried fixing it using LG Bridge again, using the 'Update Error Recovery' option with the device in download mode, it says it was successful but the device still bootloops.
Not sure what to do? Will LG replace the board if it is a hardware fault even though the bootloader is unlocked? I may have also taken the phone apart with the intention of baking it, but never did. Would they be able to tell that I did that and then not repair it?
How much would a repair cost if for some reason it wasn't covered? What's the best way to get it repaired? I got it on contract from O2.
Also, if anyone knows where I can buy a motherboard that would be great, as I'd rather just repair it at home instead of sending it off to LG not knowing if they are going to charge me or not.
Thanks in advance.
It is caused by hardware fail, not by you.
Some people admitted that LG repaired their phone with unlocked bootloader, no luck for me, trying to argue with them.
They'll give you a number to SBE (Their 3rd party repair service), again few people admitted that they repaired their phones for freaking free. No luck for me as well here. They've said "It's unprofitable for them to repair it". I actually think they are retarded, thats a quote of first 2 sentences from their response to me: "hank you for your email. If your handset is still in warranty we would ask that you contact LG customer services for further advice, as we only carryout non warranty repairs on behalf of LG. If your handset is out of warranty by date unfortunately we may be unable to offer a viable repair solution." - WTF is that?
Lastly there is no official place where you can buy a mobo, asked LG about 2 weeks ago - no response...
My daughter bought it on eBay back in Nov. 2016, brand new, worked flawlessly until 3 days ago where it started having data issues and finally a day later entered a continuous boot loop. I am aware that this is a "known" and reported issue about the 5x (not sure if H790 as well or just the Int. version).
Occasionally it will remain on for few minutes/hours but then out of the blue will enter a boot loop.
It is my understanding that LG U.S. won't fix it at all, not to mention under warranty which is kind'a interesting, considering that with laptops for example, some of the leading brands (Dell, Lenovo) provide international warranty no matter where you are and LG U.S. won't provide warranty for its own device.
Any other reliable place in the U.S. that anyone is aware of, where we can fix it?
Thanks in advance.
Do you really want to spend the time and money to repair it if the repair part will fail ultimately as well. This is a manufacturing problem ...
andTab said:
Do you really want to spend the time and money to repair it if the repair part will fail ultimately as well. This is a manufacturing problem ...
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Don't know, just checking options. What does it mean "manufacturing problem"? Does it mean that any 5x that get to this stage is un-repairable and finished its life, after 6 months?
If it was purchased new, LG might fix it without charge. I bought mine from B&H Photo and I had the receipt. Even after 15 months, LG replaced my mainboard, no questions asked. I went to their mobile phone support website and got a return authorization number. Took about a week.
Sent from my Nexus 5X using Tapatalk
musichem said:
If it was purchased new, LG might fix it without charge. I bought mine from B&H Photo and I had the receipt. Even after 15 months, LG replaced my mainboard, no questions asked. I went to their mobile phone support website and got a return authorization number. Took about a week.
Sent from my Nexus 5X using Tapatalk
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Problem is the H791 model is not in the list, only the H790, so I can't open a warranty claim. My daughter called them and they asked for the imei number and they referred her to LG Australia based on the number.
Sent from my ZTE A2017U using Tapatalk
sbi1 said:
Problem is the H791 model is not in the list, only the H790, so I can't open a warranty claim. My daughter called them and they asked for the imei number and they referred her to LG Australia based on the number.
Sent from my ZTE A2017U using Tapatalk
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<sigh>
Sent from my Nexus 5X using Tapatalk
I am having the same problem with LG H791 phone purchased on ebay in April 2016. LG USA won't fix it after admitting this is a manufactory problem. How did you manage to fix your LG H791 in the USA?
Thank you in advance! I am very unhappy with LG customer service.
Phone suddenly hung while browsing........Got a 'Crash on LK!' error with MSDOS kind of black screen....switched off by pressing volume up button, not POWER OFF button....phone does not restart.
LG H791 model Google Nexus 5X
LG says this is international version and made in Denmark. LG Denmark will have to repair it. LG USA can't help. Any LG redresal/repair mechanism?