Can't update HTC Desire 820 to Latest Android Version? (Explained below) - Desire 820 Q&A, Help & Troubleshooting

Hi,
I bought my HTC Desire 820 from a online site as a refurbished phone. I have had it for about 8 months and it is perfect except for the wi-fi network drop outs and the android software update. So today I decided to ring HTC to find out when the next update is for the phone. So anyway I gave the HTC person the EMEI number for the phone and the HTC person said they do not have any information at all on my phone. So then I gave them the serial number and the person said that the serial number matches to a HTC One M8, but my phone is a HTC Desire 820. I was advised to contact the seller that I got the phone from and they said they were happy to extend the warranty on the phone and all I had to do was send the phone to a address in China, that sounded very dodgy to me so I do not really want to do that as I don't think I will get the phone back. So anyway I confirmed that the phone is a original by tapping the android version a few times and the version icon appears which is Kit Kat and my phone is sort post to have android version 6.0 marshmallow on it. So I have been advised by a HTC person and phone repair person that the phone has had its network settings customised for a certain region. Also I looked up the EMEI number of the phone on a EMEI checker website and apparently the provider for the phone is a company called Seira Wireless. So I am really not sure what to do whether to root the phone or find out someway to fix the network settings. If anyone could come up with a potentially safe way to fix the phone as I do not want to destroy my phones software or hardware configuration that would be great. Please contact me asap if you have a fix to my problem. BTW I live in Australia and I am not sure whether the phone is set to this region, the phones network works fine except for the constant drop of network for no reason on wi-fi and the phone saying I don't have a android version update. If you need further details please message me.
Thanks
Sam

Related

[CDMA] Verizon HTC Desire

Looking for info to get a US Cellular Desire working on the Verizon Network
so far:
Rooted S-off
http://dl.dropbox.com/u/7632904/52105.rar Verizon PRL's updated using ##775#
Unlock code for edit access to EPST ##778#
http://forum.xda-developers.com/archive/index.php/t-540455.html Copied settings from this page to use in EPST
Right now I've got the phone on the Verizon Network (sorta the lock screen says "preferred system") but I still can't get *228 to "activate" (option 1) or "update roaming" (option 2) both options ask me to call VZW support from a landline
up next:
I have yet to have Verizon update the phone with this phone's ESN
interested in trying these RUU's anyone have any feedback on where they came from or which is best? http://forum.xda-developers.com/archive/index.php/t-540455.html but concerned with how the RUU_DesireC_2.36 may conflict with my phone
Ideas? I've spent all day today searching and working on this and have yet to find one decent post with a clear outline on how to move this phone to verizon.
U have to modify the phone's esn and meid number. Research HTC evo on boost. There is a guide out there.
Sent from my HTC Desire CDMA using XDA App
Do NOT use DesireC RUU! The desirec is the board name for the HTC Eris. The boardname for the Desire model phone is bravoc.
Confusing, yes.
yay
All seems well... The ESN and MEID are now correct but I'm still not getting into the verizon network...
The PRL is up to date and I was able to *228 option 1 on verizon but now nothing seems to work.
Also nothing shows in my "phone identity" information except for the "model number" which still reflects it being a USCC device... is this possible to change and why doesn't my meid phone number or imsi show? All say unknown or not available though they read fine in the ##778# EPST menus
...Any updates?
How functional is the phone so far with your attempts?
Can you post some DIY steps you took to do some of the programming?
I Just got an USCC HTC Desire from a friend of mine and I have Verizon service. I was looking into a way to start using the phone on Verizon's network. I'm still new to the whole programming aspect of Android; but I'm a fast learner!
I have hte Desire rooted using the unrEVOked 3 method so far.
Any updates at all? Getting an Alltel HTC Desire for my wife and would really like to know that I can get it onto Verizon Wireless without issue.
Please let me us know if this DID or DID NOT work!
Thanks!
-Elo
Any update to this? I'd like to get a US Cellular CDMA Desire for use on Verizon ... but not if it won't work ...
bringing back a dead thread to life, but i would also like to know if anyone was succesful as i am considering purchasing a desire. thanks!
I too, would like to know if this can be done. I'd like to give my Desire as a present to a close friend on VZW. Sorry for the resurrection.
Hahaha, if we're all trying to keep this thing on life support, I might as well throw in. I, too, would like to know if it's possible to use a USC phone on Verizon (and how).
Carry on.
I saw a guy on the CM boards claim he successfully did it, claiming he'd release a video, but no such luck. I bumped it there too, although I'm likely just going to sell mine.
I believe you can send your device to Verizon and they'll program & activate it for a fee..
"Any Apps, Any Device" is the name of the program.

Vodafone UK RUU - Not showing Phone Number/No Branding

Hi,
Just installed the latest Voadfone UK RUU on my phone as I'm having problems with the phone charging. I have an SLCD model purchased in August. When I originally received the phone it was branded, however, the phone now appears to have no branding (after flashing the latest RUU). I also cannot see the Phone Number (listed as Unknown) under Phone Identity in settings, whereas this used to work with the original OS.
Anyone know if Vodafone UK will accept my phone back for a warranty repair, am I screwed or do I need to do anything else?
Cheers,
Mike
I thought the latest version of the vodafone software removed (all?) branding and dodgy apps as people kicked up a right fuss last time they pushed down loads of vodafone360 junk? (was the RUU a vodafone branded RUU?)
Not sure though as I got my phone from Amazon and stuck in an o2 sim.
However, I did see somewhere about the 'unknown' phone number being an issue with the sim/carrier - old sim cards or such that didn't carry information about the phone number on - or numbers that have been transferred with PAC etc.
Mine also says Unknown - although it was a brand spanking new SIM and number around 2 years ago.
I think I read that you can contact Vodafone (in this case) and tell them about it and they'll do one of three things;
1) tell you to ignore it - it isn't important
2) push out an update to the SIM to update the information on it
3) send you a new SIM.
4) you can apparently put the sim into a blackberry or similar and there's an option on some handsets (i know there is on an old blackberry i have) to add the number on to the SIM itself that way... and it should then transfer the number to your Desire
hope that helps... I may of course be wrong with some of the above as I dont have a branded phone and i ignored the unknown number on my own phone
When i got my Desire with Vodafone branding last month I was surprised too. The only place where the "branding" is visible is under settings-personalize-scenes which has an added Vodafone scene (besides a different firmware version of course...).
It's also unable to detect the phone number from my simcard but i don't really mind.
Perfect, thanks guys. Just dropped it into Vodafone to get it repaired.
I'm tempted to move my SIM to the blackberry and set the number up on it and move it back just to test... in fact I may do that now...
mikecsmith said:
Perfect, thanks guys. Just dropped it into Vodafone to get it repaired.
Click to expand...
Click to collapse
Out of interest - why are you sending it back to vodafone? What else is broken?
The (almost) non-branding seems to be part of the update...
Lothaen said:
Out of interest - why are you sending it back to vodafone? What else is broken?
The (almost) non-branding seems to be part of the update...
Click to expand...
Click to collapse
he mentioned that he has some problem with charging his phone
Lothaen said:
I'm tempted to move my SIM to the blackberry and set the number up on it and move it back just to test... in fact I may do that now...
Click to expand...
Click to collapse
Darn - the BB handset is locked and won't accept my o2 Sim
ah problems charging silly me

[Q] If rooted, can it be tracked?

Hi,
I just lost my DHD, just as my husband and i were about to root both of ours this weekend!
We have obviously informed insurers, blocked the sim etc..
My question is this; If someone finds the phone, and roots it, will the insurance company still be able to track it via the IMEI or something??
They said they would put a 'block' on the phone, does this mean just the sim or the actual phone?
After building up to rooting our phones, I'm now thinking if someone finds mine and roots it they will get a free DHD at my expense :-(
Thanks
the IMEI won't be changed by rooting it
so if someone found it, and they checked the IMEI it should come up as lost/stolen
but of course that relies on someone checking the IMEI in the first place
thanks +1 maatsby
so the IMEI is a physical thing on the phone?
So basically, if someone found my phone, rooted it, used their own sim, there is no way for the insurance/ police/ provider to track the phone down?? (unless the IMEI is submitted and checked)
You're close...what happens is if an insurance company 'blocks' the phone they actually put the IMEI number into a blacklist for this country, that means if someone turns the phone on it will be emergency calls only...the phones radio(how it gets signal) will still work although blocked and the cell tower nearest to it will track its location should anyone be tracing that IMEI.....
So....no ones getting a free phone , although that doesn't stop it becoming spares I'm afraid...
Sent from my HTC Desire HD using LEEEEEDROID. . 5.1.1
I can confirm that!
My Dad's phone (rooted DHD) was stolen from him last year.
We reported it (in my country we report stolen phones to the provider company who reports it to the general security department).
We gave them the IMEI.
In less than two months they were able to track it down. They contacted us and we got the phone back!
I wish u all the luck in finding yours! Cheers..
Sent from my Desire HD using Tapatalk
Thanks for the info everyone!

HTC to update HTC ONE X to fix bugs

Orange has now stopped replacing HTC handsets that have the reboot issue. due to the amount being taken back. I don't know if other networks are also putting a stop to this . HTC are now working on a update for all HTC one x devices to fix the problem. There was talk about HTC doing a call back on all devices but due to the state HTC are currently in it was decided it would be better for the company to try and fix through a software update
I note to any orange customers wanting a replaced phone under warranty please don't tell them its rebooting as orange will not take the phone back.
I send my apologies to all admins and mods if this info is in the public domain and a post has been made already. I understand their are some other people who come on.here who work for either HTC or other networks
Posted from my HTC one x by an HTC employee who is not best please with the company he works for
And that's why I left orange 10 years ago. Furthermore, they can't do that, if your orange branded 1x is faulty and they won't replace it, go to court and take them for costs and loss of earnings as well.
So orange believe that if you have a faulty handset they do not have to replace it as an update is in the works?
I'm afraid that's not how it works orange...
We all know by law anything we buy has to be as described and fit for perperce
An 1x rebooting does not fit this and yes of course it should be swapped without any questions
I cannot speak on behalf of orange but I can tell you what I was told. Don't just blame orange though it might be other networks and it may have also been a direct request from HTC . The info I was told about the update HTC customers are having came from an email at the office the info I had about orange came from the Burton on Trent orange store when i visited them with my own faulty handset not due to rebooting but do to the handset not taking a charge. I was told I quote its a good job you did not have a phone that was rebooting as we are no longer taking these. I did not ask why but I can guess why
Have we got a linky or other 'proof' of this?
No disrespect to the OP, he may just be passing on info he has heard…. but are the guys who told him this info correct? Cos, lets face it, ALL staff who work in mobile phone shops KNOW everything about what is happening everywhere in their company, dont they.
Steve
no disrespect taken Tomo
I have no links or anything to the info i have just given. Its not offical. HTC i guess will make an offical statment when they want to. But i can give you my world and thats all.
as for orange
I cannot speak on their behalf but pass info on what i was told by the store i went to.
I guess some one could phone orange and ask them if they are still doing swaps for duff phones. i think it stinks myself if they are not giving replacments for phones rebooting.
Yeah I'm not gonna believe it until HTC says it, because retailers are required by law to replace phones or refund them...
Hello to all
It looks like HTC has now realised the new update I've already had. Message come through on my phone its downloaded and installed ok . Just hope it fixes any problems with your one x

HTC 10 crashing : What should I do ?

Hello,
I'm here for advice regarding my problem with my HTC 10 (PERFUME, CID HTC__034) and with the support behavior.
~2 months with the Oreo update, my phone started crashing (around March) and I contacted HTC support (I live in France).
Tests conducted at HTC request (before/between/after product returns):
Secure mode
Reset
Reset with only stock applications usage (only updates, no installation)
Change the SIM card
Phone without a SIM card/SD card
Product returns and what was done :
Simple reset
Battery changed
Motherboard swapped
Simple reset
Now I have the felling HTC support is trying to get rid of me because they're asking me to test my phone with another carrier SIM card to see if it crashes. Their claims to support that :
My phone was intented for the German market (phone was sold and sent by Amazon.fr but I supposed they used the German inventory to provide me one)
My carrier and SIM card are french
The software is designed to fully support German SIM card because it was intended for the German market
The way I see it :
Keep going with the HTC support and try not to hang myself
Downgrade to Nougat and if it doesn't work, buy a new phone...
Ditch the phone, buy a new one and try to forget about it
Any advice ?
Thanks !
PS : I already contacted Amazon today but it's past my 2 years warranty so it's too late. Next time i'll remember to contact the seller first, and then, my phone manufacturer.
PPS : My case with the HTC support is 4 months old now. It started when I was still under warranty (May 2018) but it's not the case anymore.
HaveYouSeenMyBrain said:
Hello,
I'm here for advice regarding my problem with my HTC 10 and with the support behavior.
I know that complaining about HTC 10, the support... is prohibited and I'm not here for this (i'll just state facts).
Some background information about my phone:
Model : HTC 10 (PERFUME)
Serial Number : HIDE ME
CID : HTC__034
Bought from Amazon.fr (sold and sent by Amazon)
Carrier : Sosh since I bought my phone
SIM card : I think the first one was produced around December 2016 and the second one has been produced in March 2018 (changed at HTC request)
So here we go : I bought my phone in June 2016 from Amazon.fr. Since the beginning, my carrier is Sosh. My phone has always worked great until the Oreo update (but I'm not sure if it's totally unrelated or the cause of my crashes). Around March the 20th, my phone started crashing. The crash is simple : the screen freezes on whatever is displayed and then black screen and reboot (HTC Logo, scheme required at reboot and the UDove notification). UDove is not really helpful because it only mentions a "System crash" with an empty log file. The bug seems completely random : it can happen twice in a day or once in 3 days, plus no specific application usage, can reboot when not used (in my pocket or on my desk)... I've contacted the HTC support at the beginning of April and my case is still opened. Problem : we have tried many things and I have the feeling that, now, HTC support is trying to get rid of me by giving my random tests.
Product returns and what was done :
Simple reset
Battery changed
Motherboard swapped
Simple reset
Tests conducted at HTC request (before/between/after product returns):
Secure mode
Reset
Reset with only stock applications usage (only updates, no installation)
Change the SIM card
Phone without a SIM card/SD card
The last test is tricky and the root of this feeling that HTC support just wants to get rid of me. They asked me to have the phone powered on without a SIM card or a SD card. I did what they asked and left the phone home (connected to my Wi-Fi) for 10 days. I informed them it did not crash and inserted the SIM card (without any application) to pursue the test. Few days after, it crashed again. This the reason why HTC asked me to change my SIM, which I did. Problem : I installed the new SIM yesterday and my phone crashed today. I called the HTC support and their answer was... another test. Here is their logic : my phone was intended to be sold in Germany (yes, Amazon.fr sent me a phone intended for the German market) so it normally supports the German SIM cards. Because my carrier, and thus my SIM card, is french, they cannot guarantee the proper functioning of my phone. From the support point of view :
My phone was intented for the German market
My carrier and SIM card are french
We renewed the SIM
The phone received and started to crash
The phone did not crash sitting on my desk using Wi-Fi
=> My phone is not compatible with my carrier (Sosh). The two support operators tried to talk me about the bands (apparently, they can disable a band support with an update; but also support halfway a band...), the roaming and why it must be the SIM card. I did not buy it -obviously- but now they are asking me to test with another carrier. Given the fact that my case is now opened for 4 months I think this is just another test and they just want to get rid of me. The support even asked me to use a German SIM card. The way I see it, if it doesn't work with another french carrier SIM card, they'll just answer me to test with a German SIM card and so on....
The way I see it :
Keep going with the HTC support and try not to hang myself
Ditch the phone, buy a new one and try to forget about it
Downgrade to Nougat and if it doesn't work, buy a new phone...
Any advice ?
Thanks !
PS : I already contacted Amazon today but it's past my 2 years warranty so it's too late. Next time i'll remember to contact the seller first, and then, my phone maker.
Click to expand...
Click to collapse
I've read nothing, but dude! hide that serial number!
andybones said:
I've read nothing, but dude! hide that serial number!
Click to expand...
Click to collapse
Thanks. I did not think this was a critical information (manufacturing place...).
Short story : any advice for a HTC 10 that restart randomly with no probable cause and an empty crash log (UDove) on Oreo? (started around 2 months after receiving the Oreo update)
HTC is trying to convince me that this is because there was a change in the system (Oreo update) and because it's a phone intended for the German market (and because I use a French carrier Sim card in it) , it's not their responsibility. My phone would only be fully compatible with a German Sim card and it would not be a hardware problem (my HTC worked fine on Marshmallow and Nougat).
Word of advice, don't create such long posts. It scares people away.....I lost it after 3 lines. Stick to the basics.
Sorry.
Mr Hofs said:
Word of advice, don't create such long posts. It scares people away.....I lost it after 3 lines. Stick to the basics.
Sorry.
Click to expand...
Click to collapse
andybones said:
I've read nothing, but dude! hide that serial number!
Click to expand...
Click to collapse
Hey there,
You're both right, my post was way too long, I shortened it. Don't hesitate to ask me again to shorten if you think it is still too long.
Any help appreciated from the "Have you tried that ?" to the "They may be right, you should try what they ask for."(*).
Thanks and have a good day!
(*) They may be right in the way that their technical argument is valid. I know I could still go on with them until they either solve my problem, get rid of me or change my phone. But for now, it appears to me as an endless number of test requests from them until I give up.
HaveYouSeenMyBrain said:
Hello,
I'm here for advice regarding my problem with my HTC 10 (PERFUME, CID HTC__034) and with the support behavior.
~2 months with the Oreo update, my phone started crashing (around March) and I contacted HTC support (I live in France).
Tests conducted at HTC request (before/between/after product returns):
Secure mode
Reset
Reset with only stock applications usage (only updates, no installation)
Change the SIM card
Phone without a SIM card/SD card
Product returns and what was done :
Simple reset
Battery changed
Motherboard swapped
Simple reset
Now I have the felling HTC support is trying to get rid of me because they're asking me to test my phone with another carrier SIM card to see if it crashes. Their claims to support that :
My phone was intented for the German market (phone was sold and sent by Amazon.fr but I supposed they used the German inventory to provide me one)
My carrier and SIM card are french
The software is designed to fully support German SIM card because it was intended for the German market
The way I see it :
Keep going with the HTC support and try not to hang myself
Downgrade to Nougat and if it doesn't work, buy a new phone...
Ditch the phone, buy a new one and try to forget about it
Any advice ?
Thanks !
PS : I already contacted Amazon today but it's past my 2 years warranty so it's too late. Next time i'll remember to contact the seller first, and then, my phone manufacturer.
PPS : My case with the HTC support is 4 months old now. It started when I was still under warranty (May 2018) but it's not the case anymore.
Click to expand...
Click to collapse
I suggest downgrading to Nougat. Theirs a thread and from what I've seen, they have it figured out and is a solid method
I don't know if I'll ever update my 10 to Oreo. Have had this since release and I personally was never impressed with the Oreo color scheme. This is just a personal suggestion. Way less problems were reported on nougat.
At least you got your Battery changed and Motherboard swapped. My battery is down to around 78-80% capacity. ?
Best of luck!

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