Help please my phone htc desire 820 is not working!!!! - Desire 820 Q&A, Help & Troubleshooting

Yesterday my HTC Desire 820 was working very well, its battery was about 48%. i wanted to restart it, one i pressed on restart to took me to the bootloader page. i pressed on reboot. and the phone didnt want to work or charge again. everything stopped. im really frustrated. by the way: my phone is not rooted and the usb debug is not toggled on.
please help,

Please help!!!!
Hero_elmehrik22 said:
Yesterday my HTC Desire 820 was working very well, its battery was about 48%. i wanted to restart it, one i pressed on restart to took me to the bootloader page. i pressed on reboot. and the phone didnt want to work or charge again. everything stopped. im really frustrated. by the way: my phone is not rooted and the usb debug is not toggled on.
please help,
Click to expand...
Click to collapse
people I'm really frustrated Im asking for help in this dumb ass community but i only get views no answers.......****.....i really need help
[

Related

Please Help, My HTC s620 went dead after a failed rom update.

any one please could advise what happened and how to fix it?!!!
i've tried to update my s620 with
RUU_Excalibur_ROGERS_WWE_1.30.631.2_4.1.13.47_02.98.90_Ship.exe
found in this forum, the update went till 3% only and the device turned itself off, and won't turnd on again when i press the power, although the battery is full.
any ideas please??
thanks in advance.
bootrecord said:
any one please could advise what happened and how to fix it?!!!
i've tried to update my s620 with
RUU_Excalibur_ROGERS_WWE_1.30.631.2_4.1.13.47_02.98.90_Ship.exe
found in this forum, the update went till 3% only and the device turned itself off, and won't turnd on again when i press the power, although the battery is full.
any ideas please??
thanks in advance.
Click to expand...
Click to collapse
Hmm! I't might not work since it did'nt update ,but try hard reset , and if that doen't work you might have to go the bootloader way.
roloracer said:
Hmm! I't might not work since it did'nt update ,but try hard reset , and if that doen't work you might have to go the bootloader way.
Click to expand...
Click to collapse
am not too much to what you said,
could you please explain the hard reset process & the bootloader way process.
thanks anyway
bootrecord said:
am not too much to what you said,
could you please explain the hard reset process & the bootloader way process.
thanks anyway
Click to expand...
Click to collapse
Try hard reset first. http://forum.xda-developers.com/showpost.php?p=3263295&postcount=4
Bootloader http://forum.xda-developers.com/showpost.php?p=2191093&postcount=16
Now on bootloader you can only use your official 6.0 rom from Rogers . You can get it here.http://forum.xda-developers.com/showthread.php?t=381726
Scroll down to see Rogers 6.0
roloracer said:
Try hard reset first. http://forum.xda-developers.com/showpost.php?p=3263295&postcount=4
Bootloader http://forum.xda-developers.com/showpost.php?p=2191093&postcount=16
Now on bootloader you can only use your official 6.0 rom from Rogers . You can get it here.http://forum.xda-developers.com/showthread.php?t=381726
Scroll down to see Rogers 6.0
Click to expand...
Click to collapse
thanks,
there is no responce in anyway, i mean for the hard reset process, even when i connect it to the power supply -e.g. for charging- there is no leds turned on.
on the other hand, the Rogers ROM is the one that i tried to upgrade with; and it stuck at 3% then turned dead.
now it is with no power sign of any.
any further suggestions please??
bootrecord said:
thanks,
there is no responce in anyway, i mean for the hard reset process, even when i connect it to the power supply -e.g. for charging- there is no leds turned on.
on the other hand, the Rogers ROM is the one that i tried to upgrade with; and it stuck at 3% then turned dead.
now it is with no power sign of any.
any further suggestions please??
Click to expand...
Click to collapse
Take your battery out for a bit and try again "not promissing anything but sometimes can help"
stylez said:
Take your battery out for a bit and try again "not promissing anything but sometimes can help"
Click to expand...
Click to collapse
still the same; Dead.
thanks anyway.
there is no power in it,
as i mentioned before, even when i plug it to the charger, it remains the same: no leds, no power whatsoever.
any further sugestions please.
bootrecord said:
still the same; Dead.
thanks anyway.
there is no power in it,
as i mentioned before, even when i plug it to the charger, it remains the same: no leds, no power whatsoever.
any further sugestions please.
Click to expand...
Click to collapse
sorry it sounds like you have a fancy paper weight! Bricked!!

[Q] Dead phone after update, any way to bring it back

Hi guys, need very quick help from you, as I think I have bricked the phone which suppose to be a Christmas gift for may son. I was trying to revert phone from root and custom rom to stock. I've downloaded older OTA update (one of very first ones with android 2.2) an installed it in bootloader. Phone booted fine, and I went for official update. It showed to me there is update available to android 2.3. I have downloaded it and phone rebooted in to update mode. After progress bar gone to the end it disappeared and phone stayed in that update mode (logo with phone and green arrows shaped it to circle) for nearly half an hour. I though, some thing had to vent wrong so I decided to turn off phone, but power button gave no effect, so I pulled battery out for few seconds. After I have putted it back phone never turned on again. I mean is completely not responding. Pressing power button for even minute doesn't wake it up, it is not possible to go to the bootloader. There is no characteristic vibration when it turns on. Basically it behaves like there is no battery in socket but there is, and it is fully loaded as I charged it before updating. When phone plugged to AC or computer LED is not lighting as well whatsoever.
Please, can any one help with this one? I in rush as phone is a Christmas present for my son who lives in Italy and I supposed to ship this today to make it arrive b4 Christmas. This is why I can not spend to much time on searching forums.
Thank you
Check battery pins
hedeon said:
Hi guys, need very quick help from you, as I think I have bricked the phone which suppose to be a Christmas gift for may son. I was trying to revert phone from root and custom rom to stock. I've downloaded older OTA update (one of very first ones with android 2.2) an installed it in bootloader. Phone booted fine, and I went for official update. It showed to me there is update available to android 2.3. I have downloaded it and phone rebooted in to update mode. After progress bar gone to the end it disappeared and phone stayed in that update mode (logo with phone and green arrows shaped it to circle) for nearly half an hour. I though, some thing had to vent wrong so I decided to turn off phone, but power button gave no effect, so I pulled battery out for few seconds. After I have putted it back phone never turned on again. I mean is completely not responding. Pressing power button for even minute doesn't wake it up, it is not possible to go to the bootloader. There is no characteristic vibration when it turns on. Basically it behaves like there is no battery in socket but there is, and it is fully loaded as I charged it before updating. When phone plugged to AC or computer LED is not lighting as well whatsoever.
Please, can any one help with this one? I in rush as phone is a Christmas present for my son who lives in Italy and I supposed to ship this today to make it arrive b4 Christmas. This is why I can not spend to much time on searching forums.
Thank you
Click to expand...
Click to collapse
After reading what you said i think that you placed battery wrong. Check the pins inside the phone with battery pins.
whiperhack said:
After reading what you said i think that you placed battery wrong. Check the pins inside the phone with battery pins.
Click to expand...
Click to collapse
That was my first idea too but, no m8, battery is placed ok....
Try pressing volume down+power button for a while then leave the power button while still pressing the voulme key. You should boot into the bootloader.
if4ct0r said:
Try pressing volume down+power button for a while then leave the power button while still pressing the voulme key. You should boot into the bootloader.
Click to expand...
Click to collapse
Tried that too, still dead
Try connecting you DHD to the PC.
Download one of these Stock RUU's : http://shipped-roms.com/index.php?category=android&model=Ace
Run the installer from PC. See if it detects the device.
if4ct0r said:
Try connecting you DHD to the PC.
Download one of these Stock RUU's : http://shipped-roms.com/index.php?category=android&model=Ace
Run the installer from PC. See if it detects the device.
Click to expand...
Click to collapse
I understand I should not be worried that all of these RUU's are listed as for model: ACE?
Not at all. 'Ace' is the codename HTC gave to Desire HD/Inspire. Just choose the RUU that fits your location(i.e. WWE stands for WorldWide Edition).
if4ct0r said:
Not at all. 'Ace' is the codename HTC gave to Desire HD/Inspire. Just choose the RUU that fits your location(i.e. WWE stands for WorldWide Edition).
Click to expand...
Click to collapse
OMG! I was previously looking for stock roms and everytime I ended up on that site from your link I was annoyed that someone is giving a wrong link to roms for wrong phone. Silly me!
I am downloading right now.
if4ct0r said:
Try connecting you DHD to the PC.
Download one of these Stock RUU's : http://shipped-roms.com/index.php?category=android&model=Ace
Run the installer from PC. See if it detects the device.
Click to expand...
Click to collapse
No it says phone not connected (error[170])
hedeon said:
No it says phone not connected (error[170])
Click to expand...
Click to collapse
My idea is to double check again the battery position in the socket and if it is ok try to leave it 5 minutes alone on the AC adapter. If this will not give good results, go to the appropriate HTC representative.
when you connected it to your computer... did it ask you to install qload drivers?
if not, go into device manager on your computer, then plug in your phone. If you see an unknown device that shows as qload something or other, then sorry to say, its bricked.
The only way to recover it now is via jtagging or replacing the mainboard (which generally is what they do when you send it in for warranty repair)
whiperhack said:
My idea is to double check again the battery position in the socket and if it is ok try to leave it 5 minutes alone on the AC adapter. If this will not give good results, go to the appropriate HTC representative.
Click to expand...
Click to collapse
Yes, I thought about it as phone behave like it has no power at all. But this is not the case, as I have been flipping that and another battery in every possible position. And I know which one is correct as I can see where pins are in battery pocket. I left it alone under charging and other time with no battery at all hoping that will hard reset phone. No effect at all .
JSLEnterprises said:
when connected to your computer... did it ask you to install qload drivers?
if not, go into device manager on your computer, then plug in your phone. If you see an unknown device that shows as qload something or other, then its bricked, sorry to say
Click to expand...
Click to collapse
I had drivers previously installed. But I am not entirely sure are we talking about same thing as I don't know what QLOAD is. Anyway comp doesn't see any recognised or unrecognised device that could be my phone...
I am not worrying about damn phone as if it is hard bricked tech guys in service will not probably spot that it was rooted. So they will replace, or if not I will go to insurance company. Problem is it takes to much time, I wont make it b4 Christmas.
Thank you guys,
anyone has some other ideas? Please...
desperation bump
Sorry.. It really seems to be beyond software-repair, If it cannot boot in the bootloader or be recognized by PC there's really not much we can do. We need the device to start in some way.
Although one last thing that we haven't tried and can try is to see if it can be accessed via adb or fastboot. (Although I highly doubt it since the RUU also wasn't working).
I've attached the adb and fastboot files required to test that. Extract it, double-click on StartHere.bat and type "fastboot reboot" or "adb reboot". If it returns an error citing device not found then this too has failed.
(This probably wont work.. desperate action)
Another silly thing that might be tried is to try to put your phone on charging via a charger(not USB via PC) and then try to switch it on. Try normal switching, switching on to bootloader(volume down press)...
If these don't work then you really should give it to the repair center.. you're right that they wont probably realise that it was rooted and would probably change the main board.
if4ct0r said:
Sorry.. It really seems to be beyond software-repair, If it cannot boot in the bootloader or be recognized by PC there's really not much we can do. We need the device to start in some way.
Although one last thing that we haven't tried and can try is to see if it can be accessed via adb or fastboot. (Although I highly doubt it since the RUU also wasn't working).
I've attached the adb and fastboot files required to test that. Extract it, double-click on StartHere.bat and type "fastboot reboot" or "adb reboot". If it returns an error citing device not found then this too has failed.
(This probably wont work.. desperate action)
Another silly thing that might be tried is to try to put your phone on charging via a charger(not USB via PC) and then try to switch it on. Try normal switching, switching on to bootloader(volume down press)...
If these don't work then you really should give it to the repair center.. you're right that they wont probably realise that it was rooted and would probably change the main board.
Click to expand...
Click to collapse
Sigh... I got "waiting for device" forever in CMD... As you said, it's dead. Gonna send it to HTC in Monday...
Thank you all, appreciate your time
Hello hedeon,
I have the same experience today, as you state in the first post in this thread.
Did you, and how solve the problem?
Is there people with the same problem? This morning I receive notification about system update for my HTC Desire HD. The rest is exactly same problem from the top of this story = death + death + death.....
The problem is that you PULLED THE BATTERY WHILE UPDATING! Have some paitience. I switched on my DHD after 3 months and it needed updating. Takes around 20 mins to complete update
Sent from my HTC Desire HD A9191 using xda premium
GuyInTheCorner said:
The problem is that you PULLED THE BATTERY WHILE UPDATING! Have some paitience. I switched on my DHD after 3 months and it needed updating. Takes around 20 mins to complete update
Sent from my HTC Desire HD A9191 using xda premium
Click to expand...
Click to collapse
May be, but updating started with downloading, then resetting, and then green line was growing up to 1/3 of total size, and at that size stay more then 20 min. Then I try to to push every button, and every combination of buttons, and after 10 minutes more I had pull battery out.
Was it too impatient ?
What was the Android version before you rooted if you can remember and which tool did you use to root?
From what you wrote earlier, it asked you for a 2.3 update which means you probably flashed a Froyo RUU as stock, to bring the phone back to stock ofc.
However, if your DHD came with stock Gingerbread, flashing a Froyo RUU will most definitely screw the phone. I'm not sure if it's beyond repair atm or not, but if that was the case, even if you didn't mess with the battery, chances are the phone would never boot anyway.
Look into AAHK thread, I think there is a good how to there.

Bricked??

well i guess i keeep screwing my self over from one problem to another
but after i found a way to install a root without phone being able to load completely i think i bricked my phone here is why
my phone doesnt want to charge n when i try to power on it doesnt vibrate ... but i do see a dim red light when usb is on when its off it goes away n my laptop makes the noise when i connect it
Can you give us a more thorough explanation please. Don't understand properly.
Sent from a Time Lord, using his TARDIS.
Not much info given so i'll start with the most basic question.....
Have you got HTC Sync installed on your pc? And a battery of about 70%?
If you do try installing the latest RUU posted in a few topics under this page....
likewise im bricked
i tried to update my hboot but it frooze n my phone cut off and has no led light when i try to connect thru usb but i hear the beep on my laptop when i try to power nothing or try to boot into hboot nada is that good enough?
can i restore in android recovery? what update file in need to?
bumppppp please help
restore nandroid backup
firth999 said:
restore nandroid backup
Click to expand...
Click to collapse
He can't the device won't power on
Sent from my HTC_A510c using Tapatalk
I tried to unlock the bootloader on my device a little over a week ago - bricked it completely.
Had updated HBOOT and everything went fine - 'success' message appeared, etc.... Then my handset died and it wouldn't switch back on; it just flashed on and off repeatedly when powered on and I couldn't stop it, unless I pulled the battery. Couldn't access bootloader, couldn't do anything.
Took it to the local Three shop and they wouldn't touch it. So, I chanced my luck with HTC and was upfront about what had happened, i.e. I'd started the bootloader unlock process using their own HTC Dev software.
I've just got the 'phone back and they had to replace the motherboard. Haven't charged me for picking it up, via UPS, the repair OR sending it back to me, also via UPS.
I had hoped they'd ship back with the bootloader unlocked but they haven't! Doh.
Ah well, can't complain. HTC have definitely earned my gratitude, though, and I'll no doubt stick with them in future. I've just got to remove all the crappy pre-loaded software again.
so i basically have a bricked phone damn i needed it only phone i have n probably will have for awhile i had so much important #'s , notes , ext... im clueless to either tell HTC the truth or just buy another android phone idk :/
any ideas?? is it bricked or not i just need help why isn anyone paying this post any attention .. where is all the pros?
I'll swap your bricked wildfire s with a working desire z?
einstein.frat said:
I'll swap your bricked wildfire s with a working desire z?
Click to expand...
Click to collapse
if you would be willing to do so i would greatly apreciate that ... question is what would u do with a bricked wildfire s lol ?? but inbox me so we can work this out.. and what service?
bump!! still need an answer :/
Hello Im new here and Im noob in this stuff.I want to root my Htc wildfire S but im scared that Im going to brick it .So I have a few questions.
If mobile is bricked is it possible to restore old options.(is it possible to save it)
After few ROMS is it possible to restore everything like in begging if I dont like it.
Do you lose your guarantee after rooting.
Please someone help
Recovery
Take out your battery, put it back in Hold volume button down and press power button, does this do anything?
pxed322 said:
so i basically have a bricked phone damn i needed it only phone i have n probably will have for awhile i had so much important #'s , notes , ext... im clueless to either tell HTC the truth or just buy another android phone idk :/
Click to expand...
Click to collapse
You haven't even given details. Did you root? Custom ROM?
Try flashing an RUU.
My experience
This weekend I bricked my phone almost also.
Just installed a new version of my ROM to test and then it hanged or so.
When trying power on (normally and with volume down), nothing happened and I got the 3 vibrates.
I removed my SD card and then the phone would boot again
I really hope I don't get that anymore
BTW: my SD card is really old, around 2 years or more (so that may be the cause)
Format your SD card, then see if that works
Sent from my HTC Wildfire S A510e using XDA

Not starting after unsuccessful rooting. please help. i am scared :/

i Couldn't find my problem in the forums im sorry if im repeating it, seriously... im sorry.
i was using Advanced Ace Hack Kit and everything was fine, i downloaded the ROM as the cmd asked me to, installed it, rebooted it twice accroding to the cmd, but then it said something about pressing power button once this step finishes, and thats when my phone got stuck, the volume keys werent working and neither was the power key, just then my power went out and everything crashed!!
now when i turn on my HTC DESIRE HD, it starts but stucks at "HTC" white splash screen; not even "quietly brilliant" comes up, it just stucks on the white screen with HTC... i dont know what to do, please help me someone? did i brick it? can it be repaired if i send it into HTC for repair? please help me!!
once again please guys im extremly sorry if im repeating a thread with this one, im new but i still searched for half an hour over the internet but with no vain. PLEASE REPLY!
its my first expensive phone, and its only been with me for 2 weeks, if this is ruined then my parents wont buy me any other phone.
*fingers-crossed*
this is HTC Desire thread so if ur phone is HTC Desire HD then u should post in HTC Desire HD, u will get a better response there. hope u get it fixed
Sent from my HTC Desire
Request TO MODS
Humble Request to MODS to delete this thread as i have created a new one on the proper place. sorry for the inconvenience.
no point deleting it as some1 still might be able to help
Sent from my HTC Desire

[Q] HTC Desire Bricked?

Not sure what happened but went to turn on my HTC Desire and it wouldn't boot properly. I turned it off and then on again but during the boot sequence some questions appeared on the screen which I foolishly ignored and hit ok, not sure what I said OK too though.
The phone wont start at all now, I get a led light when I plug the mains in, not all the time though. I have bought a new battery but to no avail.
It isnot recognised when I plug it into my PC.
Any ideas please?
Wait what? So out of nowhere some questions pop out? Do you have a file on your sd-card called "PB99IMG.zip"?
abaaaabbbb63 said:
Wait what? So out of nowhere some questions pop out? Do you have a file on your sd-card called "PB99IMG.zip"?
Click to expand...
Click to collapse
No.

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