The last week or so I have been having an issue making or receiving calls. On incoming, the phone will ring, and when I answer there's no sound from the earpiece. When making a call, I can dial, but I never hear it ring and I never hear the other party answer, although they have and it I'm told they can hear me. I hear nothing. A reboot fixes it and it will be good for a few hours or a day. Anyone had a similar problem? Have not done a factory reset yet.
I know it sounds crazy but you may have a sim problem. Try reseating it, have your carrier reprovision it or get a replacement sim. I've had this issue on Verizon before.
larsdennert said:
I know it sounds crazy but you may have a sim problem. Try reseating it, have your carrier reprovision it or get a replacement sim. I've had this issue on Verizon before.
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Not crazy. I had the same thought. I took the SIM out this morning and reseated it. If it does it again I'll call vzw
Now it decided to just completely stop. Started with another of those calls I answered and could not hear. I rebooted, and now I can't make or receive any calls. It shows me an incoming call, but I'm unable to answer. If I try to make an outgoing call, it just hangs on "calling", never rings.
Trying a factory reset before I call VZW, since you know they are going to make me anyway.
Ok, so after a factory reset, I was able to make one call. Then no more. BLAH. I'm about to head out of town for 5 days, this is gonna suck.
juliend said:
Ok, so after a factory reset, I was able to make one call. Then no more. BLAH. I'm about to head out of town for 5 days, this is gonna suck.
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Stop by a Verizon store and ask for a new SIM
cam30era said:
Stop by a Verizon store and ask for a new SIM
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Yeah, did that right after work yesterday. Worked for about 5 minutes, back to the same. Google support was great, and tried to help, but to no avail. I got VZW back on the phone. They are shipping a replacement down to the in-laws where I will be for the next 5 days. I'm supposed to have it by Friday. I was expecting some backordered story, and maybe an offer for some different phone. Glad they have some on hand for replacements!
Related
Ok this was a blast from the past for me last night, I remember this happening on my Mogul. My evo was lying on the counter charging, the phone rang and while it was still ringing I could clearly hear the person calling talking to someone else with them before I even picked up the phone to answer it.
Does it still count against your minutes if you don't answer the phone?
I was thinking about if this was possible a couple weeks ago, I don't see why it wouldn't be, just have to activate their mic when they call.
This happened all the time on my touch pro 2 with energy rom glad no one was talking crap before I picked up.
MzChiChi»» Coming from my Evo 4g with Tapatalk Pro
That's actually kind of cool - I wonder if someone can build an app that would do this intentionally.
It's not actually that cool. This happens to me. It's quite annoying when the phone is on silent or vibrate and I'm in a meeting at work and get a call and all of a sudden you can hear people talking. Not good.
I've narrowed this down in my case to it being an issue with receiving calls from the AT&T mobile network. All the calls I've received that do this are from AT&T users or Net 10 users (which are using the AT&T network). No issues with calls from other Sprint users, Verizon, etc. As of now, Sprint hasn't been able to offer a fix.
Anyone else had this problem? Any resolution?
Oh, and I have an Evo. Bought it on launch day from Radio Shack.
I have this problem too, I guess I have to send the phone to RMA. Tried with different ROMS (official), still the same.
Well, I have flashed the 3.14 ROM official WWE and seems the problem is gone now. Check it please and reply .
Has your g2 missed any calls lately? I just got a call ( I wasn't doin anything on the phone) and it didn't ring, the only reason I know about it is because I got a voice mail..... any idea why?
Sent from my T-Mobile G2 using XDA App
I've been told by a few people that they've tried calling me a few times, but my phone hasn't rang and there are no missed calls in the log as well. And I can see the closest cell tower about 150ft away from my bedroom window, so it's not a service issue.
This really sucks, im going to get a replacement and see if it helps as I have other issues with intermittent data as well.
I have had the same issue. At least twice people have called and the phone never rang and the only indication I had was a voice mail message. While talking to T Mobile the phone dropped the call twice, although it has not dropped another call in 2 days and I have no way of knowing if I have had calls that did not leave voice mail. I use this phone in my business so this really scary to me. I have a replacement hopefully on the way to be here tomorrow. Will see what happens. This will be the third G2 I have tried so if this is the same I am going to return it and go back to Vibrant.
Hi, I'm looking for some help here with an issue my wife and I both have with our phones. My wife and I are the Proud owners of the Samsung Galaxy S2 phones UNROOTED. I have the Data plan and she does not. In the past 2 months or maybe since the begining of Sept. we both are haiving the same thing happen. When making or receiving calls (both in Wifi and T-mobile networks) we can't hear the person on the other end. We have to hang up and call them back (with success) on the cell or house phone. They let us know, they can hear us fine but we can't hear them.
This happens on all Landlines and Cell lines that we call or get call to our cell. I have contacted T-Mobile and they can't find anything on their end. I have done a Factory Reset on Mine and it still happens.
2 weeks ago, some weird things were happening to both our phones on the same day. with this being one of them. I plugged my phone into Samsung Kies and there was a Device Firmware update. So I updated to the ANDROID VERSION: 4.0.4 BASEBAND: T989UVLH1, and after update, I Reset phone to Factory Reset Settings and that seemed to help with alot of the freezing we had. But the phone call issues still happen.
I also have noticed, that now we periodically loose the Network connection. I can be sitting on the couch with a 100% Wifi coverage and not move an inch. I would dop my connection and the call and still have wifi coverage.I will also contact Samsung to see if it has something to do with any patches or updates. But for now, I am lost for ideas.
I was wondering if anyone else is having a similar issue or the same issue..or id anyone has a fix for this?
If it's happening to your landlines too, it's definitely an issue with T-Mobile and not your phones. You either got a noob customer service rep or a tech that didn't know what he/she was talking about. I would call again and speak with a technician, they should, at the very least, reset your service!
Bluntified said:
If it's happening to your landlines too, it's definitely an issue with T-Mobile and not your phones. You either got a noob customer service rep or a tech that didn't know what he/she was talking about. I would call again and speak with a technician, they should, at the very least, reset your service!
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Thanks for your reply!
I have, since that post, gotten a new SIM card and although I only made and received a few calls, all of them were a success so far.But it is still too early to tell as this issue happens randomly. It also has been pointed out that there are others that have this similar issue and they are blaming it on the software. Which can be found here: http://androidforums.com/samsung-ga...hen-dialing-out-sometimes-not-connecting.html
I am hoping that is was my SIM card. But if it's not, and it does have to do with something with the OS Firmware version, I might consider Reverting backwards to the original ROM of SGH-T989_TMB_T989UVLDE 2.3.6. But for now, I will continue to test this SIM card out...
I'll keep you posted!
Hi all,
I have been having the issue when people try to call me they can not hear me on their side. I can hear them fine. I would have to call back in order to talk. I've did a couple of factory resets and that didn't help. Finially I went to a Sprint store and after about two hours the phone came back that there was nothing wrong. I couldn't get a new phone with the insurance since the tests passed. Frustrated, I called Sprint and they said I could get a new one but it will cost up to $400. They suggested to go to another Sprint store and they might find out what's wrong.
I googled the issue and found many people accross multiple phones having this same issue. Some suggested to update the PRL. I tried that and it didn't work. My wife has the Note 2 also and she was on the same PRL as I was. 2000.
For the heck of it I signed on to google voice and removed my phone. Once I did, my phone came on and it updated the PRL. (Still 2000).
I had multiple people call me and everyone could hear me.
It's been two days now and all is still good.
So if anyone out there is having this issue please try the removing your device from google voice and please respond to let me know it works for you also.
Now if anyone could help me with my weak WIFI reception I would be grateful.
Randy
Hi.
I've got my S9 a week ago and I'm quite disappointed with the problems I'm having when I make or receive phone calls.
I would say that easily 60 or 70% of those calls I had problems in the middle of them because I couldn't ear the other party, although I could be heard.
Does anyone had similares issues?
Any solution to solve them?
plantunes said:
Hi.
I've got my S9 a week ago and I'm quite disappointed with the problems I'm having when I make or receive phone calls.
I would say that easily 60 or 70% of those calls I had problems in the middle of them because I couldn't ear the other party, although I could be heard.
Does anyone had similares issues?
Any solution to solve them?
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I have reports from 2 users who have calls that drop for 3-4 seconds and the reconnect on a regular basis. Vodafone UK. Tried new SIM but that has not fixed it.
No issues with TMo in Fl.
Same problem. Dual sim version. When on a call the line goes silent for 4 or 5 seconds! Using a Three and Vodafone sim in the UK.
No problems so far using it with TMO in Puerto Rico.
plantunes said:
Hi.
I've got my S9 a week ago and I'm quite disappointed with the problems I'm having when I make or receive phone calls.
I would say that easily 60 or 70% of those calls I had problems in the middle of them because I couldn't ear the other party, although I could be heard.
Does anyone had similares issues?
Any solution to solve them?
Click to expand...
Click to collapse
i think there is a network stability issue with my phone. i have to reboot it 4-5 times a day and my old zte zmax pro gets a better signal then my s9 and that dont seem right. something is preventing it from sending and receiving a good signal even tho i have 4 bars.
plantunes said:
Hi.
I've got my S9 a week ago and I'm quite disappointed with the problems I'm having when I make or receive phone calls.
I would say that easily 60 or 70% of those calls I had problems in the middle of them because I couldn't ear the other party, although I could be heard.
Does anyone had similares issues?
Any solution to solve them?
Click to expand...
Click to collapse
Report it to samsung the more that report the issue the sooner it should get fixed
On a portuguese forum, several people reported the same problem I have.
During a call, the phone stops transmitting any sound for the other party for about 10 seconds...
People listen to me perfectly during that time, but I cannot ear anything. After those seconds, the phone call gets normal...
It's driving me mad!
Can confirm the above comment, a ton of portuguese people are complaining about this
s9+ call issue
my s9+ have call issue during the call too . (dual sim)
Samsung S9 problems during calls
Had my S9 64GB since 3rd march in the UK on EE and I have the same problem with periods of silence during calls, it is driving me mad as well. I have done the contact us on the phone where you upload a system log as soon as the fault occurs but so far I have had nothing back from Samsung regarding this issue. I also had a problem initially with the fingerprint sensor where it kept locking out but since I disabled the fingerprint gestures on the phone that seems to work fine now for lock screen.
I think the problem was reported also on Pocketnow Daily.
PS: I don't have this problem.
Sent from my SM-G960F using Tapatalk
Same here with dual sim in Spain (tried with different sim from different companies).
Drop calls or simple silence
Got the Samsung galaxy s9 for the last 2 weeks intermittent problems with calls. When making calls for the first 20secs it just goes silent the other person can hear me but I cannot hear them. Sometimes this also happens mid call too, whereby after about 5 mins or so... It goes completely silent for 30secs and eventually either cuts me off or the call returns... Called Samsung UK not much help, obviously there is a fault somewhere , but for now Samsung are hiding.
Try to disable volte???
blackjackalmiaobo said:
Try to disable volte???
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It’s nothing todo with volte as my handset didn’t have it enabled
Had the same problem with my S9 dual sim. Tried just using a single sim but problem persists. I contacted Samsung who were less than helpful. Denied they have any reports of this issue even though I told them about online forums reporting same issue. I have sent my phone back to Samsung who will send me a new replacement once they receive my phone back for inspection. I'm now worried that even a new S9 will have the exact same issue.
I'd rather Samsung just say they are aware of the issue and are working on a fix. It bugs me when they act like there's no issue. They wanted me to factory reset the phone to which I told them I'd only had the phone a week and spent a whole day setting.
Just gotta wait for the replacement phone now and hope they fix with a software update. They did offer a refund but I really want the phone (if I can make calls on it that is!)
The same issue with my 2 s9 plus phones. One sim version, Israel. Just hope that the problem is with soft and gonna be fixed with next update.
Today I went into a Samsung official suport centre and I was told exactly the same...they do not have any knowledge of problems regarding phone calls and S9.
They ran a series of tests concerning the phone's sensors and the test resulted that everything seemed OK.
But...it's not!
And I'm mad about this. Honestly I do not know if this is simply a software issue...
Ffs sake I've only used the phone for calls twice and both times the call just ended and I had to ring them back.