Dead phone -It would be good to know if this is a widespread issue with Oneplus 3. Symptoms are the phone does not show any signs of activity when it is powered-down and it is put on charge. No screen display or LED. The phone then does not respond when trying to power-up again. It appears dead.
I have had this happen three times. The first time Oneplus replaced the phone. The second time Oneplus support said to connect the phone to a PC USB port with the charger lead, and hold down the power button and volume control together. After 90 seconds or so, the phone did restart.
So when it happened a third time, I knew what to do to restart the phone. But Oneplus seem uninterested in what is causing this problem. I asked them, and their only suggestion is to reset the phone or send it back for repair. Since it has now happened on two Oneplus 3 phones, it is unlikely to be something only to do with my current phone.
If others have had this problem or a any issue with a seemingly dead phone please reply. Then perhaps then Oneplus will take it seriously.
@nottheusualtoday
This is the first post where this issue is reported, AFAIK. So if both your original phone and the replacement are having the identical issue, I think that the problem may be with your setup or the apps that you have.
You can factory reset the phone and run it without installing any other apps or changing any settings and see whether the issue recurs.
Could it be to do with charging & powering down?
I don't want to do a complete reset again. When I got the replacement phone I started afresh and still have had the problem twice. I have seen one other mention of this problem
on XDA. I have looked through all the apps I have installed and
most are very common and unlikely to be the cause. Many other Oneplus 3 users must be using the same apps.
I sometimes have connected the charger while
the phone is in the middle of powering down, and
wonder if this could cause the problem.
nottheusualtoday said:
..............
I sometimes have connected the charger while
the phone is in the middle of powering down, and
wonder if this could cause the problem.
Click to expand...
Click to collapse
I have done this on other phones without any issues but not tried it on OP3.
Charger? Still the same that came with the device?
Trying to replicate
I will try and replicate my hunch about connecting powering
down phone to charger being the cause of the problem.
Related
Hi all!
I have quite a puzzling question for you all. Full detailed story in QUOTES as I couldn't find any SPOILER button that could hide probably irrelevant details
I bought a HTC Desire last November (never rooted it), then sent it to assistance mostly beacuse when connected to AC power it used to reboot on its own when I was using an application while the device was still charging... even if I let it previously charge more than 30 minutes without touching it.
I got it back. They changed the mainboard (that is, everything except SD card, screen cover and... battery, I assume). Since then, I have experienced no problems whatsoever. I can literally plug (Desire to power) and play (games and apps) as much as I want.
Click to expand...
Click to collapse
But now another problem surfaces:
When the battery completely discharges, and I plug the Desire to power IMMEDIATELY after the "shutting down..." message, a strange thing happens:
Desire vibrates three times as soon as I connect it to power and looks like dead!
No orange led that displays charge, no response to power button, today I also tried the power+volume down combination but no response: it really looks like dead... as, if I may, it had no battery at all! Also, since I have never rooted it, I don't think there's a problem in the ROM.
Luckily enough, this problem is solved by removing and replacing the battery and connecting the phone back to power. But, most important, this problem never happens if I wait 5-10 seconds before connecting to power.
I know the world has much more serious problems to cope with, but if you feel like sharing your thoughts with me be the welcome... what could be causing this? Could this problem get worse in the future? Is the battery faulty?
i have this problem we need help
Never seen or heard about anything like this. I wonder if anyone encountered a similar situation.
I have a good reason to believe my phone is not bricked, although I'm not sure which is worse.
I'm not sure if it's related, but it might be worth mentioning here:
I noticed, since I started using this phone, that the battery level sometimes drops very fast. Normally the phone maintains normal battery level, but while opening "heavy" applications (e.g waze, google earth) or even during a phone call, It drains the battery out rapidly, roughly about one percent per two minutes. Sometimes even while connected to charger the phone shows a slight decrease in battery level. And it gets hot too.
Few hours ago, I turned it off to save some battery for afterwards, and since that moment it wont turn on. I tried several things.
I left it to charge.
I took the battery out and placed it back after a while.
I tried all possible combinations of the three physical buttons on the device.
I took out the sim card and the sd card.
At home I checked the battery, It shows normal voltage of 4.1V. I used several usb cables and measured the voltage between the battery connector inside the phone while the battery is removed. It indicates that the phone keeps charging the battery even while staying in this situation.
While plugging it to the computer, the phone is not even identified by it. It wont react to the computer just as if it's not connected at all.
Getting it to usb mode showed no result.
I have installed new roms on the device several times, yet more than a week has passed since the last time, and the phone worked fine since. except for the battery issue that I mentioned.
It was originally bought from T-mobile without contract, and it has a warranty assuming I would be able to bring it back to stock rom. Anyway, I'm using this phone in Israel and the nearest T-mobile service point is 10,000Km away, so I would do this as a last resort.
Hope for some advice, and may this post be able to help others that got in to similar situation.
Have you tried getting it into download mode? Disconnect from the PC, then keep both volume buttons + power button pressed while connecting the USB cable to the PC.
Sent from my SGH-T989 using xda premium
Phone won't turn on
Just had this same experience. I had just taken mine off the charger in the morning, booted it up and minutes later, it restarted on its own. Never came back to life. No possible combination of buttons, batteries, usb cables, ODIN running/not running would bring my phone to life. I mean I tried everything including the famous usb jig. Nothing. Sent it in to TMo and as it was within 30 days, they sent a new one which is running fine.
The problem is...
The phone is not recognized by any device, while being connected to usb. The only thing it does while plugged is to charge the battery, and that I can tell by measuring the voltage. It gives no visual indication, or respond to any button\connected device. Using that jig is the only thing I got left to do. I know it suppose to reset the counter. What else will it restart? My rom?, internal sd? the recovery partition? Can this physically damage the components on the phone's PCB?
And assuming the phone hardware is unharmed, are there any firmware malfunctions which are impossible to repair? (Generally I know there are, yet I'm asking specifically for these phones that comes with "download mode")
Had a situation where the device wouldn't turn on. Woke up one morning and it was still on the charger yet totally unresponsive.
Pulled the battery, waited 30 seconds and everything was fine.
Sent from my Hercules using XDA App
I wish it was that way for me too, yet it was one of the first things I tried. and yet, Nada. Here are some news: I gave the jig a try, and it didn't seem to work either.
On contrary to most of the fully bricked cases I heard about, my phone wont be recognized by the pc at all while being connected to usb. Not even a "Faild to connect" message. That leads me to believe that it is either a dead Boot-loader or a hardware malfunction.
I made a little research, and found out that it is possible to connect the pc through some kind of adapter directly to phone's processor, using specific pins. It is a simple kind of serial connection called Jtag. Initial factory configuration of electronic devices is only one application of it.
For that process I need to have that device along with it's driver, a boot loader to flash (According to what I've seen the T989 is not yet supported by these softwares).
I need to have some nerves to open up my device and to solder some pins (And I also need that Jtag pinout).
Does anyone know about a better way of doing it other than sending the phone half world to the U.S?
pins for connect
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currently not supported by any unofficial service except US T-Mobile ... or Samsung US
Hi everyone, I am looking to troubleshoot my T-Mobile Galaxy S4 which I believe has suffered from a Power IC malfunction. It has all the symptoms that relate to a broken power button, which of I already sent in for repair and that didn't seem to fix the problem. The guy installed a brand new power button and the problem still persists. Continued researching and it might be a broken Power IC chip.
The phone will power on for a second and display the Samsung logo, then shut off and reboot itself and sometimes be in a constant vibration cycle like it's trying to power on. Sometimes it just freezes on the Samsung logo and will not continue past that. Sometimes if I'm lucky, it will boot up like normal but once it gets to the T-Mobile splash screen, the screen will distort and then reboot itself where it will just go through either of the symptoms already mentioned. Weird thing is, I am still able to boot into recovery (takes a couple tries though) and download mode fine without any reboots or anything. I have tried flashing numerous stock firmwares/ROMs via download mode/recovery in hope maybe that'll correct something, but to no avail.
The problem happened shortly after I accidentally dropped my phone getting out of the car. The phone worked fine for a day and then one day while driving, the phone did something crazy and froze up, displayed the power menu, and then shut off by itself. Then after that is when all the problems happened. I took the phone apart and cleaned the power button. Rubbed the contacts with rubbing alcohol and even tried to get inside the power button with some. Took a can of air and sprayed the button until it was dry. I think that was my mistake because I think some alcohol got onto, or into the power IC located near the power button and fried something.
Looking for possible answers as to what could have caused this. The phone will not charge normally unless I boot into recovery/download mode. Plugging the phone in while powered off displays the charging icon with the grey battery and a circle in the middle but doesn't continue past that and reboots itself after a while. Tried a different battery as well and it's all the same symptoms which is why it's something internally.
On a side note, if anybody has experience with replacing the Power IC and would like to offer their service to me, we can arrange a price and continue from there. Please be a reputable member though. Thanks for reading. Hope to resolve this annoying issue.
If you are able to go into recovery mode, have you maybe considered flashing a new ROM?
Do you have some sort of custom recovery? If yes, maybe you could first back up all your stuff to an SD card (in case nothing helps bring the phone back to life).
Since your boot up logo shows up, but the ROM doesn't seem to start, to me it looks like your onboard flash memory might be the problem, not the power IC. The S4 is actually an awesome phone from a repairability standpoint.
Best of Luck! :good:
I will be starting to do power IC replacements in these phone in a couple weeks actually! I have a little cell repair business that i started a few months ago, but I have never done this specific repair. It isn't difficult, and as soon as I have a few successful attempts under my belt I will update you! Although, usually the phone won't boot at all if it has a bad power IC. I would do more research and see what can cause your specific problem. Feel free to message me or just reply on here with questions
deke997 said:
I will be starting to do power IC replacements in these phone in a couple weeks actually! I have a little cell repair business that i started a few months ago, but I have never done this specific repair. It isn't difficult, and as soon as I have a few successful attempts under my belt I will update you! Although, usually the phone won't boot at all if it has a bad power IC. I would do more research and see what can cause your specific problem. Feel free to message me or just reply on here with questions
Click to expand...
Click to collapse
Hi Deke. Sorry for not replying sooner. Kind of forgot about this thread after giving up on trying to fix it. But if you are willing to repair it in the future please let me know! I'll give you some business for your repair shop. Congrats on starting one too .
As for the phone not powering on at all if the problem was the power IC, that's what I thought at first too. But after getting a new power button installed and the problem still persisted, the power IC was the next option.
Sent from my 6045I using XDA Premium 4 mobile app
I just bought a used SM-T800. I didn't see any immediate issues but I've noticed it has been intermittently powering off or rebooting on it's own. These aren't graceful shutdowns, it powers off immediately, either when I'm using it or I'm not touching it. It can even happen while the battery is supposedly full and the charger is plugged in. This can happen many times in a row, a lot of times during the bootup process. If I leave the cable unplugged I've noticed if it finishes booting the battery can sometimes claim to be almost dead at like 3% when I thought it was 100% full.
I've done a bit of searching and saw a reference to an issue with a cracked interface to the battery. Is there a known issue with this device regarding this? Any detailed links on this? My alternative was to buy and replace the battery. Anyone else having the same issue?
ccoager said:
I just bought a used SM-T800. I didn't see any immediate issues but I've noticed it has been intermittently powering off or rebooting on it's own. These aren't graceful shutdowns, it powers off immediately, either when I'm using it or I'm not touching it. It can even happen while the battery is supposedly full and the charger is plugged in. This can happen many times in a row, a lot of times during the bootup process. If I leave the cable unplugged I've noticed if it finishes booting the battery can sometimes claim to be almost dead at like 3% when I thought it was 100% full.
I've done a bit of searching and saw a reference to an issue with a cracked interface to the battery. Is there a known issue with this device regarding this? Any detailed links on this? My alternative was to buy and replace the battery. Anyone else having the same issue?
Click to expand...
Click to collapse
HI Dude
I have experienced the same thing with my SM-T705 except before shutting down i see green flickering lines for a very short peroid of time.....how about you????
rewa99 said:
HI Dude
I have experienced the same thing with my SM-T705 except before shutting down i see green flickering lines for a very short peroid of time.....how about you????
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Click to collapse
Yes, I've seen that happen with the video glitching but it doesn't happen all the time.
Currently my device won't boot up anymore. Even with the device plugged in, the surge of power it needs to boot up isn't available from the battery.
ccoager said:
Yes, I've seen that happen with the video glitching but it doesn't happen all the time.
Currently my device won't boot up anymore. Even with the device plugged in, the surge of power it needs to boot up isn't available from the battery.
Click to expand...
Click to collapse
As was mine a couple weeks ago, i tried everything...rooting flashing re partitioning, you name it, i did it. NOTHING WORKED!!
Until 2 days ago i opened up the back and noticed that the piece where the battery wire connects to the motherboard was loose i simply placed some foil above it and closed it up again( the foil put pressure on the connection which allowed it to carry power across). And now everything works fine, while its not a permanent solution(ill take it to samsung sometime later this month) it does work and now my tab is fully functional. While i dont know your situation this worked for me so maybe it will work for you...Let me know how it goes!!!!!
Hi All,
My HTC has this issue for last 4-6 weeks or so, whenever it is connected to a power source, it works fine. The Battery charges and holds charge but once disconnected from Power, device turns off immidiately. I started noticing weird shut down several times, after which it won't stay ON without power source. Surprisingly, it stays ON while I'm on HBOOT screen.
Until the issue I was running complete stock T-Mo M8, I unlocked and relocked the bootloader and at the moment have installed latest RUU but nothing helped.
It was purchased back in 2014, so I guess it's out of warranty period anyways.
A lot of m8 phones (This is the wrong forum, this is for m8s) had the huge problems with battery and powering. Tbis is because they only accept a particular plug which came with them. The particular plug is 1.5V. With the wrong plug you can screw up your phone. Many phones are easily fixable by a combination of buttons which will engage the built in battery calibration. However this combo is not known and varies from tale to tale. There are literally hundreds, even thousands of stories on the internet by people who had this problem. Most even before the end of 2014. Many since then.
I am the unlucky owner of one of the destroyed motherboard phones which took too much juice and got blown. I have tried every combo of buttons and it still won't work. However, your phone still works so maybe a recalibration would solve your current issue.
You shouldn't leave your m8 plugged longer than it takes to charge. particularly if it continues to get hotter and never charges completely.
You also shouldn't use it while it is plugged in. Both these things I've heard can lead to the destroyed motherboard problem.
Although many say they fixed their no charging problem with an easily installed, cheap USB charging port, It is also possible you have a battery that is just weak and old.