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Hi, so i got a G4 H815 and i can unlock my bootloader, but my only concern is that after unlocking it my warranty will be void.
So my question is does anyone have a hardware problem? Like screen problems or anything?
I unlocked my bootloader, but I didn't notice my digitizer is broken. It's really dysfunctional. Using multi-touch results in my phone thinking that I'm touching the screen at random locations. Scrolling is a pain in the arse as well.
I don't know whether I can send my phone to LG to just get it fixed. I should be, since the law in the Netherlands states that if it's a hardware fault, you still have warranty.
Returned my first G4 because of a faulty screen.
I had Bootloader unlocked it via LG Dev site and had no problem getting a new one.
johnny8910 said:
Returned my first G4 because of a faulty screen.
I had Bootloader unlocked it via LG Dev site and had no problem getting a new one.
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R3NC0N said:
I unlocked my bootloader, but I didn't notice my digitizer is broken. It's really dysfunctional. Using multi-touch results in my phone thinking that I'm touching the screen at random locations. Scrolling is a pain in the arse as well.
I don't know whether I can send my phone to LG to just get it fixed. I should be, since the law in the Netherlands states that if it's a hardware fault, you still have warranty.
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thanks a lot!
I have personally not had a single issue that would make me need to take the phone back and swap it out.
I understand that you are nervous about that, but just be careful as far as drops and around liquids and you will be good to go buddy.
Z3ldaFan88 said:
I have personally not had a single issue that would make me need to take the phone back and swap it out.
I understand that you are nervous about that, but just be careful as far as drops and around liquids and you will be good to go buddy.
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thanks! i will unlock it today!
Hello, good news!
LG finally admits the problem. Then it will be easier for us to have our devices repaired/replaced! :highfive:
Some of you already shared links on several topics related to bootloop, I think it's better to create a new topic about it, as I wrote an article too for french customers
English: http://www.androidauthority.com/lg-admits-g4-bootloop-problem-hardware-fault-669603/ (official statement)
French: http://www.gamergen.com/actualites/...engage-remplacer-unites-defectueuses-269974-1
For european customers/people who bough it from UE reseller, no worries:
bel57 said:
P.S. furthermore, European Union stipulate under directive 1999/44/CE that it allows users to modify the software, root included. This modification *DOES NOT* void minimum warranty of 2 years on hardware supported by the manufacturer.
Voided warranty by "illegal" software modification has been classed as an unfair term and it's fought by U.E.
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Sources
https://fsfe.org/freesoftware/legal/flashingdevices.en.html
http://www.bitdefender.com/security...nty-in-eu-but-opens-new-ways-for-malware.html
Already discussed here http://forum.xda-developers.com/showthread.php?t=1998801
EDIT: check out Svartsyn333 feedback
Svartsyn333 said:
Just called them and it's on its way back, should arrive within the next few hours! They told me it got repaired and all is fine. Owner check went through IMEI so no problem with forgetting to add the invoice, too. And no problem with unlocked bootloader and root either! I'm a happy girl now. I will come back here when it arrived and tell if they just repaired it or if I got a new device.
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EDIT2: Ok guys, I *finally* got my G4 back.
LG PROJECT P1 (H815 - LG G4)
IMEI changed
S/N 505x => 602x
Repair: SWAP motherboard, software update (20D)
But would we all be subjected to the warranty? Otherwise it's not different from before.
At this point it seems like they just realized what the problem is after wrongly sending back a few units as 'repaired' even though it's still having issues.
"Customers who purchased their G4 devices from non-carrier retailers should contact an LG Service Center with the understanding that warranty conditions will differ. "
If you purchased your G4 from a third party website/eBay, it's more difficult to get your warranty recognized.. best is buying it via carrier, LG official store and recognized sellers.
Are they also going to apply the fix during the production of newer LG G4s? because if not, it sounds like all lg g4 will experience the bootloop sooner or later and will only repair it after it has happened
Yes, no detailed information about it, but it seems that they already changed the production process weeks ago and they're just late to communicate on the identification of this breakdown.
bel57 said:
"Customers who purchased their G4 devices from non-carrier retailers should contact an LG Service Center with the understanding that warranty conditions will differ. "
If you purchased your G4 from a third party website/eBay, it's more difficult to get your warranty recognized.. best is buying it via carrier, LG official store and recognized sellers.
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"For in warranty repair service, you must include a copy of the proof of purchase inside the product packaging returned to the LG Product Repair Center."
Well, I can't see any problem here. You need the original invoice, that's uuuh.. normal?
I just bought the g4 and sadly discovered that my S/N started with 505. Thanks god i did not unlock the bootloader. But I really want to unlock it to install custom rom. I'm thinking of sending my device to LG even if i didn't have the bootloop yet so i'll be sure not to get it after unlocking the bootloader and then having LG not repairing my phone. What do you think ?
Just use it and stop worrying, your device may not be broken as ours.. and no, you can't leave it to repair if it doesn't have the bootloop thing.
So where are all those people now who always wanted to prove not many people are being affected or it's a common thing to have problems when they first come in the market???? I wanna see their faces... I had to hear lots of things when I started writing about it. People made me believe maybe I am the only one annoying the surreal sound of the community. It makes me so happy to see this day which I was crying out loud to happen for so long.
Sent from my LG-H815 using Tapatalk
nipun1110 said:
I had to hear lots of things when I started writing about it.
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I feel you, bro. I went through all pages of your topic. It's a worldwide issue and it's a shame LG is so late to admit this problem. Well, finally you're right, our posts, our thoughts.. all paid off. Thanks mate.
Often when people are not concerned they tend to underestimate facts.. and this proves too much units are faulty.
bel57 said:
I feel you, bro. I went through all pages of your topic. It's a worldwide issue and it's a shame LG is so late to admit this problem. Well, finally you're right, our posts, our thoughts.. all paid off. Thanks mate.
Often when people are not concerned they tend to underestimate facts.. and this proves too much units are faulty.
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Thanks man.... Hopefully me and all the other suffered will have our devices repaired. Best of luck for all of us.
Sent from my LG-H815 using Tapatalk
---------- Post added at 03:04 AM ---------- Previous post was at 02:58 AM ----------
spartan268 said:
But would we all be subjected to the warranty? Otherwise it's not different from before.
At this point it seems like they just realized what the problem is after wrongly sending back a few units as 'repaired' even though it's still having issues.
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Yah, what "warrenty will differ" means, needs to be cleared out.
Sent from my LG-H815 using Tapatalk
Wish you all good luck in this initiative. As for me, I'll go to carrier shop tomorrow to get a spare unit. :good:
Good to see this thread. My phone just died this night and since then is constantly hanging at boot screen. No access to recovery and download mode, no recognition by the computer (only a few seconds, then it restarts and gets disconnected) so no kdz flash via flash tool either. Just sent out a repair request to LG. Now fingers crossed it falls under warranty as I unlocked the bootloader. I purchased it in June and this is clearly of one of the first produced series which has the hardware defect, s/n starts with 505.
Don't worry, LG must repair this harware issue, no matter if BL is unlocked or not.
If you want to wipe or recover your data, try the freezer method. It works.
nipun1110 said:
So where are all those people now who always wanted to prove not many people are being affected or it's a common thing to have problems when they first come in the market???? I wanna see their faces... I had to hear lots of things when I started writing about it. People made me believe maybe I am the only one annoying the surreal sound of the community. It makes me so happy to see this day which I was crying out loud to happen for so long.
Sent from my LG-H815 using Tapatalk
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A lot of these 'people' don't really care or look into things until it happens to them.
Then all of a sudden there up in arms being your friend about the issue. It really only took a two second google search to see how widespread this is. On reddit there's a constant stream of bootloop posts if that's not enough proof.
Now? It's just crickets from the ones who were so keen on shooting this off as a small 'problem'. foh
bel57 said:
Don't worry, LG must repair this harware issue, no matter if BL is unlocked or not.
If you want to wipe or recover your data, try the freezer method. It works.
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I have a backup on the sd card from just a few days ago. I was aware something is wrong as it started to have charging issues, so I made one to better be safe than sorry.
Good idea :good:
Unfortunately mine freeze too fast, I just had time to retrieve my data then wipe all via recovery.. now it's sent for repair.. :crying:
But I can't do anything before this issue occurs? My s/n also starts with 505...My only chance is to keep fingers crossed?:fingers-crossed:
Yo don't complain as your phone is working great, just enjoy it and keep in mind to backup your data to microSD/computer. There's a small percentage that it will brake one day.
I remember mine overheated few times, and it may have broke a hardware component.
If there's nothing to report on your device, then you don't have to worry.
hi everyone,
with the number of occurrences of the lg g4 bootloop, i become paranoid that one day my g4 will experience it.
is there a way to deliberately damage my g4 software so i can claim before the warranty run out?
Flash wrong KDZ?
Sent from my LG-H815 using Tapatalk
have not thought that, if my phone die because root can i still claim warranty?
riocharles said:
have not thought that, if my phone die because root can i still claim warranty?
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Nope.
Guys like you are the reason why manufacturers are doing the bootloader locking or using qfuse.
my g4 with sn 505 is known very risky to bootloop , I just do not want my phone to be exposed to bootloop before warranty period end.
I have 506 and I'm in the same boat like you but damaging it on purpose to claim warranty is wrong.
If it happens after warranty time the only thing you could do is ask LG to repair it because it's a known problem.
If it happens to me I will try to fix it myself bybacking the motherboard in the oven (no joke!!!).
It doesn't matter if it works or not LG will be on my list of manufacturers I will never again buy from.
So far on this list is Samsung, Sony, and probably LG.
The bootloop issue is due to hardware, not software. I believe any issues caused by software is not under warranty.
And what would damaging the software help anyway? They will just reflash the correct firmware and done. Maybe they will exchange it, but I highly doubt it.
My g4 came with 2 year warranty and I had it for 6 months, no trouble whatsoever, in fact I love it. If the boot loop issue occurs within the next 18 months then warranty deals with that. If not then I will be upgrading to a newer phone anyway, so really no need to worry it's a win win situation me thinks
Yesterday, my groupmates and I were presenting this VR application to our panelists. Somehow in the middle of the demo, my phone rebooted and it took a while before it actually opened. After it opened though, a few seconds or about a minute later it will reboot again and this happened a few times so I decided to turn it off. Later, when I decided to turn it on again it won't let me past the LG logo and it just keeps on bootlooping so I decided to turn it off by removing the battery and let it stay off for a while. Again when I decided to check on it, the phone won't even turn on even after holding the power button for a few seconds and trying to remove battery and place it back. I decided to check on it later again and it would boot but only until the LG logo again and this time it stays there for a few seconds and then it goes black and this just keeps on happening every time I try opening it. I even tried to do a hard reset (reset to factory settings) but only the same thing happens, the phone freezes at the "Yes" option when doing the factory reset and it goes to black after a few seconds. I even tried flashing a firmware but it won't let me do it because the same thing happens (reboots into LG logo, freezes and then turns black).
What could have happened? Is there anyway to fix this? :/
Any help would be greatly appreciated.
Edit: My phone (H815) is running MM, not rooted,
postnobil said:
What could have happened? Is there anyway to fix this? :/
Any help would be greatly appreciated.
Edit: My phone (H815) is running MM, not rooted,
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Unfortunately you are also in bootloop effected G4 club now. If it is in warranty, claim it as its board will be replaced, it is hardware failure. What is Serial Number of your G4?
Waxim1 said:
Unfortunately you are also in bootloop effected G4 club now. If it is in warranty, claim it as its board will be replaced, it is hardware failure. What is Serial Number of your G4?
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Damn :/ I bought mine from an online store not directly related to LG but they have a 1 year service warranty though so I'll try that.
How do I know the serial number?
postnobil said:
Damn :/ I bought mine from an online store not directly related to LG but they have a 1 year service warranty though so I'll try that.
How do I know the serial number?
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Your S/N is on the phone behind the battery. They will also need your IMEI number.
So you, just like hundreds here, and I am pretty sure it's thousands globally have got bootloop issue so there is no need to create new thread as that is not going to fix your issue as you are in the same boat just like all of us with probably your serial number starting with 505xxx.
http://forum.xda-developers.com/g4/general/eventually-505-g4s-bootloop-problem-t3337022 and many other threads...
gedas5 said:
Your S/N is on the phone behind the battery. They will also need your IMEI number.
So you, just like hundreds here, and I am pretty sure it's thousands globally have got bootloop issue so there is no need to create new thread as that is not going to fix your issue as you are in the same boat just like all of us with probably your serial number starting with 505xxx.
http://forum.xda-developers.com/g4/general/eventually-505-g4s-bootloop-problem-t3337022 and many other threads...
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Mine's 511**********
postnobil said:
Mine's 511**********
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Oh well, unlucky... I don't remember seeing any 511 developing bootloop which might be concern for others since I believe that from November 2015 they fixed the bootloop issue with hardware revision 1.1. You can add it here http://forum.xda-developers.com/g4/general/longest-running-bootloop-g4-t3386329 so that others are aware that 511 can also develop bootloop
gedas5 said:
Oh well, unlucky... I don't remember seeing any 511 developing bootloop which might be concern for others since I believe that from November 2015 they fixed the bootloop issue with hardware revision 1.1. You can add it here http://forum.xda-developers.com/g4/general/longest-running-bootloop-g4-t3386329 so that others are aware that 511 can also develop bootloop
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Alrighty then
Right now my phone won't turn on even after removing/replacing battery :/
gedas5 said:
Oh well, unlucky... I don't remember seeing any 511 developing bootloop which might be concern for others since I believe that from November 2015 they fixed the bootloop issue with hardware revision 1.1. You can add it here http://forum.xda-developers.com/g4/general/longest-running-bootloop-g4-t3386329 so that others are aware that 511 can also develop bootloop
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Hey quick question. What specifically in the hardware is the problem?
postnobil said:
Hey quick question. What specifically in the hardware is the problem?
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I'm sure you'll find all the answers going through threads on LG G4 bootloop issue. Seems like the pins on the qualcomm chip get somehow loose or unstuck from the motherboard overtime (usually the 2 big cores) that why the phone is unable to boot when that happens. That's why disabling the big cores helps to boot the phone using only 4 small cores.
gedas5 said:
I'm sure you'll find all the answers going through threads on LG G4 bootloop issue. Seems like the pins on the qualcomm chip get somehow loose or unstuck from the motherboard overtime (usually the 2 big cores) that why the phone is unable to boot when that happens. That's why disabling the big cores helps to boot the phone using only 4 small cores.
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Can it be fixed without sending it to LG? Maybe send it to some guy that can repair a phone?
postnobil said:
Can it be fixed without sending it to LG? Maybe send it to some guy that can repair a phone?
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i think they can.. but why not send it to LG.. i think its better. you may get a new phone.
postnobil said:
Can it be fixed without sending it to LG? Maybe send it to some guy that can repair a phone?
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Not sure why you are not checking what other people are posting... http://forum.xda-developers.com/g4/general/repair-bootlooping-device-t3426976
mines 506**** have you heard any about this s/n
---------- Post added at 09:04 PM ---------- Previous post was at 09:01 PM ----------
gedas5 said:
Not sure why you are not checking what other people are posting... http://forum.xda-developers.com/g4/general/repair-bootlooping-device-t3426976
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u gave to a person who says he can repair it, it was okay for few hours then again its restarting and same problem again stucked in bootloop now going to disable some processors and flash to stock rom hopefully that might solve my problem but not sure yet..
saqi939 said:
mines 506**** have you heard any about this s/n
---------- Post added at 09:04 PM ---------- Previous post was at 09:01 PM ----------
u gave to a person who says he can repair it, it was okay for few hours then again its restarting and same problem again stucked in bootloop now going to disable some processors and flash to stock rom hopefully that might solve my problem but not sure yet..
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supposely upto 510 were good.. but yet they still to bootloop.. so chances are high for your device.
raptorddd said:
supposely upto 510 were good.. but yet they still to bootloop.. so chances are high for your device.
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and mine is stuck now in bootloop can't even access the download mode now.
saqi939 said:
and mine is stuck now in bootloop can't even access the download mode now.
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Click to collapse
sorry to hear that .. youll have to send it in fr repair..
raptorddd said:
i think they can.. but why not send it to LG.. i think its better. you may get a new phone.
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Problem is I bought the phone from an online retailer and all they have is labor warranty. I've also tried e-mailing LG here in the Philippines but I haven't received a reply yet and it's been almost a week.
Can removing the 2 big cores (hardware, is it even possible?) by a guy who can repair it, fix the phone?
postnobil said:
Problem is I bought the phone from an online retailer and all they have is labor warranty. I've also tried e-mailing LG here in the Philippines but I haven't received a reply yet and it's been almost a week.
Can removing the 2 big cores (hardware, is it even possible?) by a guy who can repair it, fix the phone?
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Click to collapse
they dont have chat option on pholippines? i always chat with them in the USA. if you have warranty callled them or chat so they can fix it . or get you a new phone.. or repaired.
not sure thers is a TOT file that disable it then root it and enable other 3 small cores. to boot.. and use phone.
not sure if you can use it with your phone i cant no support for USA variants
https://www.reddit.com/r/lgg4/comments/45gfg2/dae_g4_series_msm_big_core_disable_tool_guide/
postnobil said:
Problem is I bought the phone from an online retailer and all they have is labor warranty. I've also tried e-mailing LG here in the Philippines but I haven't received a reply yet and it's been almost a week.
Can removing the 2 big cores (hardware, is it even possible?) by a guy who can repair it, fix the phone?
Click to expand...
Click to collapse
U cant claim warranty from lg unless u buy from them directly ...u best bet is to contact the online store n tell them to contact LG otherwise ur screwed lg will never accept warranty n fixing it via technician cost 200US$ cuz they need to replace a motherboard from fixed working g4....isnt lg phones a pain in the *** next time dont buy lg phones...
jinderation said:
U cant claim warranty from lg unless u buy from them directly ...u best bet is to contact the online store n tell them to contact LG otherwise ur screwed lg will never accept warranty n fixing it via technician cost 200US$ cuz they need to replace a motherboard from fixed working g4
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That is not correct. 12 month warranty is provided by LG for the device so he can go ahead and get in touch with LG. As long as he's got proof of purchase that's all they ask.
Hi All,
This is my nexus 5x. Phone is working. But nothing on display. I have replaced a working display as well ,same issue. Anyone to help me?
Hi, I have the same issue, did u find any fix?
Alizpk said:
Hi, I have the same issue, did u find any fix?
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not yet brother. I'm really disappointed with this issue Is this happened to you after update to Android O? What did you try?
I don't know the fix for this. I just kept my phone is my drawer for a few months and when I took it out, it was fixed.
Although I did note 1 thing - The display had started to show white noise as soon as it became hot. I had to keep it on a cold plate to make it normal again. The only thing I can recommend is putting it in fridge or something and then turning it on. Listen to me at your own risk. I ain't no mobile fixer, but just a random guy.
AngelousJi said:
The only thing I can recommend is putting it in fridge or something
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That's literally the biggest no-no with electronics.
When you can't repair something on your own, you would usually seek out a person who can and, eventually, pay for the repair. You do not ask for possible solutions which you would probably not be able to perform on your own.
shhnedo said:
That's literally the biggest no-no with electronics.
When you can't repair something on your own, you would usually seek out a person who can and, eventually, pay for the repair. You do not ask for possible solutions which you would probably not be able to perform on your own.
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This certain advice is being given everywhere. (Even I'm a bit skeptical on this). On that repair thing- I literally asked every single repair guy in my local city and not a single one could fix it. This nexus had just become my tinkering toy so I had nothing to lose. If anyone still has the value for it, please take it to your repair guy.
I think this is the same issue that I have. I talked to Larry from India at Google. He had the same issue with his phone and LG was fixing the issue for his phone. He said it was a connector from the board to the screen.
So he hooked me up with LG. I talked to Holly and she sent me an label and repair under warr. They extended their normal warranty. LG previously fixed the bootloader issue by replacing the motherboard, so this issue may have been caused when they fixed the phone. May want to try contacting LG, see if it helps.
Hi, i have the same issue on my Nexus 5x. did you find any solution?
This is the second time happened to my Nexus 5X. but it fixed with no reason after about 3-4 days i put into drawer.
then this happen again since last night.
Did you try to clear the delvik cache or something via recovery mode?
sorry for bad english
This is the bootloop of death. Check on the forum for further informations