After AT&T software update, audio output is crunchy with screen off - Note 7 Questions & Answers

I've had my Note 7 since it was released on AT&T and actually love it. I was a bit reluctant to go back to Samsung after my Sony Z3Compact, but the Note 7 really wowed me.
As a commuter, I use the bluetooth audio 3 hours every day in the car and often either plug in headphones or use a set of bluetooth buds while I'm doing chores around the house. Until Saturday, audio output was phenomenal. Saturday I got a notification that there was a software update available, so I thought nothing of installing it. Since that time, my audio (BT, built-in speaker, or plugged in headphones) gets static-y when I have the screen off. Turn on the screen and everything sounds fantastic again. Short of reformatting the phone (or rooting and rom-ing, which I'm not even sure is an option yet), I've tried everything I can think to try to get this issue cleared up.
I'm willing to experiment, so throw your suggestions at me. I've searched around and haven't come up with any other users experiencing this issue. Any help is appreciated.

I've had this issue occasionally with my Tmobile Note 7. It hasn't received any updates yet. I noticed plugging in the charger also stops the problem.
Sent from my SM-N930T using Tapatalk

More info: on the ride home today, I switched to Google Play Music and put on some music that would give me some pretty clean audio... No crunchiness,no static. Seems it may be related to Pocket casts.
I'll see if some setting or other got tripped.
Any suggestions on THAT are also welcome.

Aha! I may have it sorted now.
I had also bumped the playback speed of my podcasts to 3x (from 2.6), so I figured I would check to see if that's the cause and taking it back down to 2.7x seems to have fixed it!
Whomever is in charge of the things can close the thread.

Related

Music clicks/pops.

Anyone had issues with music popping/clicking on your GSII? I'm using a middle of the road set of Klipsch IMAGE S4 earbuds and they always sound great except on this phone, also, my LG G2X doesn't do this with the headphones so I know they are fine. It's rather loud as well, like left my ears ringing loud. (Disabled DSP manager and it is still painfully loud)
For specifics, I'm using the newly released Google music, it's the only music player on my device. I have DSP manager installed on both of my phones.
Rom is Juggernaut 2.0 with the latest bullet Kernel but it did this before the Kernel.. and I'm 99% sure it happened before the root/rom and I just blew it off as the song.
I know it does this both on streamed music as well as music on the phone that i have confirmed is clean on other sources. (MP3 at 320kbps). I'm curious if this is just a me thing because I've also noticed a cycling stutter on my phone that wipes and new ROMS has not resolved. It's so faint you can barely notice it unless playing a game, ESPECIALLY the new Need for Speed Hot Pursuit. It'll do it's little stutter and by the time the game catches up your smeared all over a wall. Not a framerate issue at all as it's completely random and never seems to reoccur in the same place even when all other conditions are the exact same.
Anywho, thanks for reading and indulging me.
Noticed today but on stockmusic player,sounds like its.skipping
Sent from my SGH-T989 using Tapatalk
clear cache and the dalvik cache
Happens to me too, I though it was just the music player I was using.
Sent from my SGH-T989 using xda premium
I was getting it often after going back to the stock kernel for better battery life, I did the above and it went back to normal.
It happens to me whenever i enable dsp manager and if i receive a notification when playing music
Sent from my SGH-T989 using xda premium
I could be wrong, but I'm pretty sure it has something to do with the button control feature of the 4-pole 3.5mm jack in the phone. Personally, I don't use anything with buttons(headphones or the like), so I could do without it, but that's just what I've noticed.
Certain connections will do this on my phone. I can't plug my phone into the head unit on my saab without the music skipping like a mofo. But if I plug it in through my wife's mazda5 with the same cable, no problems.
I think maybe the 4-pole jack is just picking something up that isn't there.
Previous posters: Have you tried using different headphones to try and recreate the problem? I have a set of shure e2c's, some seinnheiser headphones, and some standard apple earphones and they all seem to work very well. The only connection problem I have is in my 2007 saab 9-3.
heygrl said:
clear cache and the dalvik cache
Click to expand...
Click to collapse
I personally have done this many times and it hasn't helped. It does it on the stock headphones that came with it as well as my stand alone headphones.
I went back to the stock kernel and it still does this, reflashed everything, same issue still.
As a side note I'm a bit OCD so every time I always clear everything, wipe data, etc. I'm very meticulous...to a fault.
Maybe use the stock rom, customs are useless..
DMolina ツ
InGeNeTiCs said:
I could be wrong, but I'm pretty sure it has something to do with the button control feature of the 4-pole 3.5mm jack in the phone. Personally, I don't use anything with buttons(headphones or the like), so I could do without it, but that's just what I've noticed.
Certain connections will do this on my phone. I can't plug my phone into the head unit on my saab without the music skipping like a mofo. But if I plug it in through my wife's mazda5 with the same cable, no problems.
I think maybe the 4-pole jack is just picking something up that isn't there.
Previous posters: Have you tried using different headphones to try and recreate the problem? I have a set of shure e2c's, some seinnheiser headphones, and some standard apple earphones and they all seem to work very well. The only connection problem I have is in my 2007 saab 9-3.
Click to expand...
Click to collapse
I have used 3 different headphones, got same result until i disabled dsp manager
two headphones had buttons on them
I had it too. My issue was I didn't push the jack all the way into the phone. I don't know if that's anyone's issue here, but maybe it is. I was actually afraid of breaking the phone when I got it. I only pushed the jack until I felt resistance. I later realized I had to push hard enough to make it "click", and the bottom of the Jack touches the phone. There should be no gap in between.
Sent from my awesome Galaxy S II
I noticed this issue, but only when I was using a music player other than the stock or Google music ones. I've since only been using Google music.
Damn guys that sucks. Im on bullet kernel as well but have been using my phone to listen to hella EDM that's all in 320kbps and haven't noticed anything. Im actually using music playback in Google music right now... Still perfect. Ill try stock and post if i can reproduce the issue.
Sorry for posting even tho i don't have the issue... But music quality is very important to me and the functionality of my phone so i will keep a close eye on this thread especially since a few of you are running on bullet like me.
Who is using a ROM with this issue and who is not?
I for one am stock.
Sent from my SGH-T989
I listen to MOG all of the time, streaming and cached songs @ 320Kbps MP3 or 256 AAC and no popping. I did notice it after I went back to the stock kernel, it was happening every 30 seconds and it was very frustrating.
I've definitely noticed this issue using Pandora and less frequently in Spotify.
Well I've not had the issue in about a week, which is really odd. Normally I've had it at least once a day but not since the new Google music update. It may have been the old Leaked google music beta that caused it, after the update it hasn't happened.
I guess its resolved, not really sure but cautiously optimistic.
I will say this, the audio chipset in this phone leaves a LOT to be desired.
bobbyphoenix said:
I had it too. My issue was I didn't push the jack all the way into the phone. I don't know if that's anyone's issue here, but maybe it is. I was actually afraid of breaking the phone when I got it. I only pushed the jack until I felt resistance. I later realized I had to push hard enough to make it "click", and the bottom of the Jack touches the phone. There should be no gap in between.
Sent from my awesome Galaxy S II
Click to expand...
Click to collapse
I was experiencing the same thing until I read your message and gave mine a good push to "click" it in and the pausing/skipping/popping completely stopped.
Thanks Bobby
Sometimes it's dust that gets in the headphone jack. I had the same problem years ago with my old Palm Pre and recently experienced it with my SG2 and fixed it doing the following:
1. Take a q-tip and rip most of the cotton off of one end so that there's just a slight film of cotton left on the tip.
2. Dip the stripped tip in alcohol and then squeeze out the excess alcohol (you want it moist not soaking).
3. With the phone OFF, stick the q-tip in the jack and spin it, which will effectively clean the jack of dust and any other debris.
4. Wait about 15 minutes for the alcohol inside the jack to evaporate, then turn on your phone and the problem should be gone.
had the same problem here

[Q] (Q) Very strange headphone issue

rooted running FreeGS3. Heres my question/issue. I am a very heavy user. From 830a to 5p my phone is in my pocket and I am using it to either talk or listen to music. Here's the odd part that Ive always had even before rooting. I use the stock earphones and they sound fantastic up to around 1p. Its odd but pretty consistent. Right around this time, no matter if Im talking or jamming out, the balance will just favor one side or the other. Actually one side might just be losing volume. Not real sure. Soon after that, total volume just drops off to a tenth of what i had at 830a. If i switch headphones, which a do carry(its my fix), everything returns to normal as soon as I plug in. Ive tried plugging stock headphones back in, after hearing the other set work, only to have same problem. Original phones will work fine next morning. Ive also tried switching headsets, 2nd set first, and guess what?? Right around 1p it still happens. I unplug, plug in stock headset, and everything works. Is there a static problem with the jack that just takes time to build up or something??? Anyone else have this issue??? Find it very strange.

[Q] Phone charged, but now won't turn on. Suggestions?

Okay, so a little background. I was at the gym last night, warming up with jogging on a treadmill. While I was running, I was listening to music through these horrible, horrible headphones. When they are plugged in, sometimes the phone will skip tracks forward or backward for no reason whatsoever, even when I didn't press a button. This was happening last night at the gym, and then all of the sudden, I heard this static crack and my phone turned off. Now my phone won't turn back on. I have tried everything. The phone was charged to about 75%, was running the new unofficial CM12 ROM, and was perfectly fine before the headphones zapped the life out of my phone. I'm almost positive it had nothing to do with the ROM. I have tried almost everything to get it to turn back on, holding the power button for a full minute, the power up and volume down combo for a hard reset, letting the phone sit for a while, even letting it sit on the charger for a while. It won't even take a charge now. It's been a full 12 hours of phone inactivity. Any suggestions?
If it still does not power up, your choices are:
Instant replacement: Verizon store
If you have 6 days with another phone: get online with HTC and get warranteed
I've had better luck dealing with HTC directly. Third party refurbs have a bad reputation
on many posts all over.
Hope it suddenly starts so you can keep trucking...
michaelbsheldon said:
If it still does not power up, your choices are:
Instant replacement: Verizon store
If you have 6 days with another phone: get online with HTC and get warranteed
I've had better luck dealing with HTC directly. Third party refurbs have a bad reputation
on many posts all over.
Hope it suddenly starts so you can keep trucking...
Click to expand...
Click to collapse
So you think it's broken? It just seems weird for it to be broken after it was working perfectly fine. Plus, I am trying to buy a subsidized Nexus 6 through Verizon, but it's not in stores yet, so I don't want to get the phone replaced if I'm going to buy a new one. It's a dilemna
SyrStorm said:
So you think it's broken? It just seems weird for it to be broken after it was working perfectly fine. Plus, I am trying to buy a subsidized Nexus 6 through Verizon, but it's not in stores yet, so I don't want to get the phone replaced if I'm going to buy a new one. It's a dilemna
Click to expand...
Click to collapse
Hope it doesn't come to this: if it's dead, HTC owes you a warranty repair/replace. You don't want to be left
with a doorstop. Worst case: you get it fixed, treat new one like your Princess, then sell it on Swappa or EBay
when you get your hands on the Nexus 6.
SyrStorm said:
So you think it's broken? It just seems weird for it to be broken after it was working perfectly fine. Plus, I am trying to buy a subsidized Nexus 6 through Verizon, but it's not in stores yet, so I don't want to get the phone replaced if I'm going to buy a new one. It's a dilemna
Click to expand...
Click to collapse
I had the power button fail in mine. Drove me nuts too. In the end it wasn't all that terrible to replace and cost about $10. what happens if you sorta play with the power button and wiggle it etc...?
You are still getting the charge light too right?
Success! It finally charges now! It wouldn't charge before. For a whole day it wouldn't turn on with any button combo. For a whole day it wouldn't take any charge. Until now. I plugged it into my laptop and voila! The orange light started flashing, and it finally got to the point where the orange light is stable. It is currently now accepting charge from a power outlet, and I assume it will turn on. I'm not gonna push it yet though. But now it charges, so it will work! Thank god.
A valuable lesson was learned throughout this process (and it applies to daily life): never give up and always be persistent! Even if you have a good connection, and suddenly those connections break, you can still rebuild them again. You can still fix these connections (relationships in life) will a little hard work!
My phone just did this again. This time I'm guessing it is a bug with the unofficial CM12 Android 5.0 ROM on high volume. When my headphones are in and I'm playing music, usually at the highest volume, the phone sort of makes this weird static noise and then turns off. Hopefully this time my phone turns on, and hopefully it doesn't take a day and a half to accept a charge. I fixed it before by pluggin it into my laptop, but now that won't work. I guess it's a waiting game. Idk, I just hope it works
You sure its not your headsets causing the problems? I have ran the same ROM vol high using my klipsch earbuds and no issues. Will test again to see
Dark Jedi said:
You sure its not your headsets causing the problems? I have ran the same ROM vol high using my klipsch earbuds and no issues. Will test again to see
Click to expand...
Click to collapse
I'm not totally sure. I mean it still could be. I hate these damn headphones. It's fairly annoying though tbh. I have no idea when it will be open to accepting a charge. I just kind of have to see if it'll turn on. I guess I can check again with another pair of headphones when groupon finally sends them. I'm just nervous that if it happens again, I'll have to wait again. Let me know what happens with your phone. Also, I'm open to any suggestions on how to turn my phone back on or charge it again. Thanks.
How many songs played before your phone dies?
Dark Jedi said:
How many songs played before your phone dies?
Click to expand...
Click to collapse
It depends. Like the first time it shut off I was listening to one song on full volume. Then after it finally booted up, I was listening to the same song on high volume and it turned off again, but that time it booted back up. This time however, I was listening to a different song and it happened. It's not really a matter of songs played, but rather which song is played. I'm not totally sure though. It's just stupid.
OK I played 4 songs now and did hear a buzzing sound but phone didn't shut off or anything. Remember this ROM is still alpha build status. You could try backing up your phone and flash another ROM and see if you can recreate the issue. That way you know for sure if it was ROM or headphone related
I've heard this buzzing in practically every aosp ROM for the m7. It isn't often but does happen occasionally. It had never caused a reboot or shutdown. My guess is that the headphones are bad. I would stop using those lol.
I guess it was the headphones. Finally got new ones, and everything is fine. I think 5.0 definitely aided it though. My phone turned back on a few nights ago, and I forgot to mention it. Every time I've had to wait almost exactly 24 hours to charge it again. It almost seems like a defense mechanism. But alas, it worked!

3.5mm Port Problems

So for a while I have been dealing with an annoying issue with my AT&T G3's audio port. When I use any kind of 3.5mm, be for headphones, stereos, etc, if the jack moves just a little bit my G3 freaks out. Most of the time I get the annoying message, "You need to unlock your phone to use Google Voice Search!", blaring into my headphones. Other times the phone pauses my music, or skips my track, or turns the volume up or down; pretty much what headphones with the controls on wire do. This issue is really annoying and is starting to piss me off because I can't listen to music when walking, or even with it just in my pocket. I think it has something do with the plating in the port itself as I have tried multiply headphone jacks in it. Does anyone know of any ways on fixing this problem, or should I just use my warranty and wait the 7-10 days without my phone?
You are not alone
Dont know if its technical or its from current kitkat bug.
RE: Audio problems
Send it to your carrier/LG for repair, but state that is a known problem, feeling free to quote XDA about it - make sure you are stock not rooted before you send it off, they don't like that stuff Had 2 G3's fixed within 48 hours for free doing this, works fine now
Yes i have no posts btw, lost my older login details -.-
I got mine replaced by service center , it had technical issues
I know it's an old post but it happened to me too and had my phone repaired just like you. It worked fine so far but lately my headphones jack pops out at the slightest move/turn. It doesn't go crazy as before, just stops the music as if you disconnect them on purpouse. Anyone else who repaired his phone has this problem too? Are you planning on sending it again or have you sent it already? If so, did they fix it? Thanks!

galaxy buds and S10+ issues

i think the buds are really good.... but I am now on my third pair, as the first two both malfunctioned, and i'm starting to wonder if its the buds or the phone. In . both cases, when new, I had equal stereo, but within a few days, I found the left side to be much quieter than the right side. One day they were fine. the next day they weren't, and they never returned to working properly. Identical experience on the first two sets. In both cases I had tried resetting them, removing and re-pairing them, messing around with loads of different galaxy buds and bluetooth parameters etc. Of course, I tried reversing them in the opposite ears, but it was the bud, not my ear! So now im on my third pair, and hoping they dont go wrong. Anyone else had these issues? Perhaps its the device itself?
enable disable absolute volume.
set volume to max on ur earbuds and never to change again. change the touch controls to some other function or lock it. control volume only via phone.
Sent from my SM-G975F using Tapatalk
jemfalor said:
enable disable absolute volume.
set volume to max on ur earbuds and never to change again. change the touch controls to some other function or lock it. control volume only via phone.
Click to expand...
Click to collapse
What is the basis for these being the solution?
ekerbuddyeker said:
What is the basis for these being the solution?
Click to expand...
Click to collapse
in case your buds were accidentally softened?
Sent from my SM-G975F using Tapatalk
They weren't.
Well I can say that the other end of a call not being able to hear you, and the crackling of presumably crappy bluetooth connection when phone in pocket does NOT improve with a different phone. I had to warranty my s10+ for the sprint signal issues and no change on either front. Getting ready to try and see if they'll swap out my buds now, but who knows with samsung nowadays
AestenD said:
Well I can say that the other end of a call not being able to hear you, and the crackling of presumably crappy bluetooth connection when phone in pocket does NOT improve with a different phone. I had to warranty my s10+ for the sprint signal issues and no change on either front. Getting ready to try and see if they'll swap out my buds now, but who knows with samsung nowadays
Click to expand...
Click to collapse
I had major issues with my buds after an update so much that I couldn't put my phone in my pocket without 2 or 3 second dropouts. I had to reset the buds a couple of times and now they are perfect again. Have you tried this?
Does the ambient sound work for you? For me and other users who reported the issue in Samsung forum it does not, meaning that it does not make any difference...
There was an update in the last few days. I've had much better luck since then.
Hey guys I have an issue with my galaxy Buds.
They are not loud enough and dont produce good sound quality for calls as well as for music, they also dont get along with bluetooth connectivity. Most of the time gets disconnected and produce uneven sound while they are connected to the device, people on the call do not hear my voice properly and clearly.
Have tried reset option but it does not work for me, face the same problems time and again.
Any solutions? Definitely not going for a replacement as the procedure will be lengthy as I got them in the pre order sale.
[email protected] said:
Hey guys I have an issue with my galaxy Buds.
They are not loud enough and dont produce good sound quality for calls as well as for music, they also dont get along with bluetooth connectivity. Most of the time gets disconnected and produce uneven sound while they are connected to the device, people on the call do not hear my voice properly and clearly.
Have tried reset option but it does not work for me, face the same problems time and again.
Any solutions? Definitely not going for a replacement as the procedure will be lengthy as I got them in the pre order sale.
Click to expand...
Click to collapse
Have you tried adjusting the volume of your buds? Go into the wear app, select your buds (my app defaults to my Gear S3), and go into touch pad. Change it to volumn up. By default they are set to like 1/2 the volumn they are capable of.
todd3835 said:
Have you tried adjusting the volume of your buds? Go into the wear app, select your buds (my app defaults to my Gear S3), and go into touch pad. Change it to volumn up. By default they are set to like 1/2 the volumn they are capable of.
Click to expand...
Click to collapse
Did that the very first day but I did not help. So have sold the buds after all.
ekerbuddyeker said:
i think the buds are really good.... but I am now on my third pair, as the first two both malfunctioned, and i'm starting to wonder if its the buds or the phone. In . both cases, when new, I had equal stereo, but within a few days, I found the left side to be much quieter than the right side. One day they were fine. the next day they weren't, and they never returned to working properly. Identical experience on the first two sets. In both cases I had tried resetting them, removing and re-pairing them, messing around with loads of different galaxy buds and bluetooth parameters etc. Of course, I tried reversing them in the opposite ears, but it was the bud, not my ear! So now im on my third pair, and hoping they dont go wrong. Anyone else had these issues? Perhaps its the device itself?
Click to expand...
Click to collapse
don't update them, I seem to think the update bricked my pair so now I just don't mess with updates..
Sent from my SM-G975U using Tapatalk
My buds were shipped to me the day the phone launched. From the beginning they seemed low budget in every respect except sound quality. Sound wise they are solid mid tier Bluetooth buds. Like many I had spotty connectivity while pocketing the phone. I had the right bud with less battery life/capacity then the left. And now my bud are being sent in to Samsung since the case no longer tops the earbud off without being plugged in. Fully charged case, insert dead buds, 3 hours latter buds still 0%. Light inside case never turns on.
My right one stopped connecting :/
hey,
does anyone else have a battery drain on the f3 update? my right bud keeps draining my case and itself.
The case was fully charged I left it and after 24h the case was dead and the right bud is at 30%, while the left bud is at 100%.
I tried resetting, cleaning case and even adding papers on top of right bud(bad connection) but nothing helped.
I know my bud is charging for sure because the light recognizes it but it seems unable to fully go out when in case(The bud).
Anyone had the same issue? anything that can help? I really like the buds but this issue that came with the last update(I THINK) is really a downer

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