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Hiya folks,
Just wondering if anybody has been experiencing random reboots on the OP3. Have been experiencing em on 3.2.1 and 3.2.2 about twice a day since I got the phone four days ago. Tried a cache wipe/hard reset but to no avail. Haven't been able to reproduce the reboots. Just happen at completely random times, while writing an email, making a call, or connecting to the car Bluetooth. Phone is perfectly responsive and stable otherwise!
Have asked Amazon for a replacement, but I'm wondering if this is something that's been noticed by anybody else. No mods done, completely stock. Running dual sims (Vodafone and Jio VoLTE).
Attaching a screenshot of how the battery page shows the reboots.
Yeah, they happen for me periodically. Not nearly as often as yours though. Mine is maybe once or twice a week max. But yes, slightly annoying.
Phone is completely stock, locked, unrooted. Running 3.2.2.
mrhohoha said:
Hiya folks,
Just wondering if anybody has been experiencing random reboots on the OP3. Have been experiencing em on 3.2.1 and 3.2.2 about twice a day since I got the phone four days ago. Tried a cache wipe/hard reset but to no avail. Haven't been able to reproduce the reboots. Just happen at completely random times, while writing an email, making a call, or connecting to the car Bluetooth. Phone is perfectly responsive and stable otherwise!
Have asked Amazon for a replacement, but I'm wondering if this is something that's been noticed by anybody else. No mods done, completely stock. Running dual sims (Vodafone and Jio VoLTE).
Attaching a screenshot of how the battery page shows the reboots.
Click to expand...
Click to collapse
Haven't had a single random reboot yet, had the phone for about a month now. Started with 3.1.3, then 3.2.1, now 3.2.2, rooted, running xposed (not a lot of modules).
What are you doing when the reboots happen (an app issue)?
Hw4ng3r said:
Haven't had a single random reboot yet, had the phone for about a month now. Started with 3.1.3, then 3.2.1, now 3.2.2, rooted, running xposed (not a lot of modules).
What are you doing when the reboots happen (an app issue)?
Click to expand...
Click to collapse
It's been all over the place, but often when the screen was actually off! The way I would know would be I'd pick up the phone and see that it asks for the PIN post reboot. If it helps, I've enabled encryption. I also have a work (exchange) email account set up as a device admin
I know there's ways of investigating this with logcats and last_kmsg, but I've had the phone 4 days and I cant imagine why it's spontaneously rebooting while doing literally nothing. Seeing as hardly anybody has had similar reboots (on XDA/OnePlus forums), could this be a hardware issue at all? I could possibly try reflashing the entire phone, but that would essentially be the same as a wiping data/cache, right?
Here's an idea - my LTE data/VoLTE is extremely spotty (on Reliance Jio which is in a beta test stage) - disconnects and connects VERY frequently, could that be triggering reboots at the baseband level? Now throwing ideas at the wall!
mrhohoha said:
Hiya folks,
Just wondering if anybody has been experiencing random reboots on the OP3. Have been experiencing em on 3.2.1 and 3.2.2 about twice a day since I got the phone four days ago. Tried a cache wipe/hard reset but to no avail. Haven't been able to reproduce the reboots. Just happen at completely random times, while writing an email, making a call, or connecting to the car Bluetooth. Phone is perfectly responsive and stable otherwise!
Have asked Amazon for a replacement, but I'm wondering if this is something that's been noticed by anybody else. No mods done, completely stock. Running dual sims (Vodafone and Jio VoLTE).
Attaching a screenshot of how the battery page shows the reboots.
Click to expand...
Click to collapse
Mine had random reboot issues recently on a trip. It only seemed to happen when I was using Google navigation combined with listening to music on my bluetooth headphones. I haven't tried that combination since the trip and haven't had any reboots since then.
Here's an idea - my LTE data/VoLTE is extremely spotty (on Reliance Jio which is in a beta test stage) - disconnects and connects VERY frequently, could that be triggering reboots at the baseband level? Now throwing ideas at the wall!
same issue
the reboots are random, and i could only know that the phone has rebooted itself if it ask for a pin upon scanning finger, went to service center and has OS flashed, but the problem still persist, for me some time when the phone hangs, some kind of pixels form on the screen, attaching a sample photo for reference, anybody experiencing this issue or am i the only one, and today the phone has completely stopped working, it is not switching on.
sbzrsd said:
the reboots are random, and i could only know that the phone has rebooted itself if it ask for a pin upon scanning finger, went to service center and has OS flashed, but the problem still persist, for me some time when the phone hangs, some kind of pixels form on the screen, attaching a sample photo for reference, anybody experiencing this issue or am i the only one, and today the phone has completely stopped working, it is not switching on.
Click to expand...
Click to collapse
Wow that is substantially worrying, and almost certainly not just a software issue I reckon. Try getting a replacement maybe? - or atleast ask the service folks for a mainboard replacement. Anybody else with reboot issues?
Doesn't really seem to be an OS bug, unless it happens in very niche use cases which I don't have anyway! Getting the replacement on Tuesday, fingers crossed for that one!
My friend and I both got a one plus 3. He does not have this problem but I have.
The reboot is random but usually happens during charging. Sometimes it even turns off.
I have tried to ask for a replacement but they rejected me. Still communicating with the support staffs
mrhohoha said:
Wow that is substantially worrying, and almost certainly not just a software issue I reckon. Try getting a replacement maybe? - or atleast ask the service folks for a mainboard replacement. Anybody else with reboot issues?
Doesn't really seem to be an OS bug, unless it happens in very niche use cases which I don't have anyway! Getting the replacement on Tuesday, fingers crossed for that one!
Click to expand...
Click to collapse
Went to service center in Gurgaon, getting a replacement for motherboard, as oneplus policy doesn't give replacement handset, have to SETTLE for this, i dont know how many days this whole process is going to take, will update you guys about it when i get the phone back.
I have the same issue, random reboots usually when screen is off.
3.2.1, root + xposed... for me it started with 3.2.0 update
marleyfan61 said:
Mine had random reboot issues recently on a trip. It only seemed to happen when I was using Google navigation combined with listening to music on my bluetooth headphones. I haven't tried that combination since the trip and haven't had any reboots since then.
Click to expand...
Click to collapse
I experienced a similar scenario twice, only seems to happen on long trips, 3+ hours. I was using Waze with Plex streaming audio over car Bluetooth. I have not had this on shorter trips, 1-2 hours. I'm typically plugged into the dash car charger. Otherwise, haven't had issues. Never rooted 3.2.2.
Situation Update
Got the replacement OP3 on August 9. Have now seen 2 random reboots since. Once while paired to the car Bluetooth, once after finishing a call.
I have till August 19 to decide whether to keep this device or ask for replacement number two! Overall, the reboot situation is a lot better on this device, but I can't help wonder - why any at all?
Seems at this point to either be a bug with the Bluetooth implementation AND/OR with the dual SIM functionality where repeated switching between SIMs for every call. (I use one SIM for calls and texts, another for data)
Can anyone confirm the situation on a custom ROM as opposed to stock? I'm running stock 3.2.2
Aaaaand now we have an ota claiming to fix 'auto-reboot issues' - 3.2.4 :laugh:
The reboots were so sparsely documented compared to the other stuff that I ended up getting a replacement for a s/w issue!
Anyway - you folks reboot free now? Post results with 3.2.4 please
I had three back to back random reboots while using Google Maps and Amazon Kindle in the background. Weird.
I've yet to have a random reboot on 3.2.4
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
Got my very first reboot :crying:
I'm on 3.2.4 with bl unlocked, rooted, Xposed, twrp
Had several reboots while driving and navigating on google maps one after the other. Maybe it is to do with the GPS sensor but its annoying coz you need it most when u r navigating turn by turn
jonynoname said:
Had several reboots while driving and navigating on google maps one after the other. Maybe it is to do with the GPS sensor but its annoying coz you need it most when u r navigating turn by turn
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Click to collapse
Agree. It happens only when I drive with gmaps running on background. When the screen times out, the phone, instead of shutting down the display, goes to hard reboot.
I've never had this issue until I moved to the latest update. Weird. Annoying.
I had my first reboot a few hours ago (with 3.2.4). I was connected to Bluetooth in my Car. Noticed it, as my car told me that mein Phone is now connected. No gmaps or something with GPS runinng.
Looks like Bluetooth is the Problem.
Anyone else have the issue of their phone restarting when using Google Maps? The phone also happens to be plugged into Dash Car Charger as well.
Yes it has happened to me a few times.... Knock on wood I haven't had any issues recently. I used tasker to setup a profile so when I use my nav apps (maps, waze, etc) it turns off Bluetooth and sets the location mode to gps/device only vs. high accuracy. Not sure if there's any correlation, but I've gone about 1 week with no issues. I use waze to and from work daily.
Sent from my ONEPLUS A3000 using Tapatalk
I had that happen the other day while on the highway. Not the most convenient place to have to get things up and running again.
Not sure why it happened, but I hope it gets sorted out.
Sent from my ONEPLUS A3000 using Tapatalk
Never happened to me, commonly use both
Happened to me a few days after upgrading to OOS 3.2.2. On a secondary highway in mountains where signal was spotty. Have a feeling it was related to loss of LTE/4G signal while in maps.
Silly22 said:
Happened to me a few days after upgrading to OOS 3.2.2. On a secondary highway in mountains where signal was spotty. Have a feeling it was related to loss of LTE/4G signal while in maps.
Click to expand...
Click to collapse
I can also say this happened to me. Everytime it did happen I just so happened to "switch" over to edge network. After using data on the other sim, which has better coverage, it didn't happen.
Tested using one carrier sim on way up, and other carrier sim on way down. I was also using Bluetooth streaming Pandora the entire time each way. It never happened before oos 3.2.2, only Pandora would cut out when hitting the edge network.
Sent from the OnePlus 3...
making it "RAIN!"
acheney1990 said:
Anyone else have the issue of their phone restarting when using Google Maps? The phone also happens to be plugged into Dash Car Charger as well.
Click to expand...
Click to collapse
Same Here..
I've had this happen as well, but only when my phone has been plugged into a charger in my car.. it's possible that it has been shutting down thinking that something was going wrong with charging?
Rebooted when using Google Maps.
OnePlus 3 (3.2.2 OS)
Rebooted 3 times in a row
Was not charging at the time.
Rebooted when using Google Maps and Radardroid.
5-6 Reboots in 2 hours . No troubles in 6-7 hours before.
Reboots with and without original car charger.
Enviado desde mi ONEPLUS A3003
Same here. Restarts while driving
Maps in the background. BT on. The phone restarts when the screen timeout function tries to shut down the display.
3.2.4 unlocked, rooted, Xposed.
That's a little bit disappointment...
I've occured this, too
I found case :
1. car-charging
2. use GPS
3. connect Bluetooth.
when I don't charging in car, that was never again.
jsuch2362 said:
I've occured this, too
I found case :
1. car-charging
2. use GPS
3. connect Bluetooth.
when I don't charging in car, that was never again.
Click to expand...
Click to collapse
Mine restarts without being charged in the car
EP2008 said:
Not the most convenient place to have to get things up and running again.
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Click to collapse
Yeah...especially since even if you have a fingerprint lock, you still have to enter your password after a reboot. OOS 3.2.4 fixed some of these issues, at least according to the change log. But I mostly use custom ROMs (Resurrection Remix at the moment), so I haven't tested OOS 3.2.4 yet.
Edit: well, never mind about 3.2.4 fixing the issue:
geminium said:
Same here. Restarts while driving
...
3.2.4 unlocked, rooted, Xposed.
That's a little bit disappointment...
Click to expand...
Click to collapse
You know, there is actually another thread about this, if you dig around the Q&A section. Now, several people said they thought random rebooting is a hardware issue. The thing is, I get random reboots too, but it only happens while driving, BT connected, Pandora playing, and navigation going. Outside that one particular scenario, I have never had a random reboot. I don't call myself an expert, but that doesn't sound like a hardware failure to me if it only happens under one (very particular) set of circumstances.
Pandemic187 said:
You know, there is actually another thread about this, if you dig around the Q&A section. Now, several people said they thought random rebooting is a hardware issue. The thing is, I get random reboots too, but it only happens while driving, BT connected, Pandora playing, and navigation going. Outside that one particular scenario, I have never had a random reboot. I don't call myself an expert, but that doesn't sound like a hardware failure to me if it only happens under one (very particular) set of circumstances.
Click to expand...
Click to collapse
agree. i tried to make this problem reoccured at home (meaning bt on; played music over the bt; maps on) -- no restarts.
smthng telling me it's related to gps. BUT i haven't had this problem before 3.2.4 update.
i only hope the OP team will take a deep look into this.
me too, while using Android Auto (so the phone is plugged in and charging, and connected by bluetooth, if it matters)
once it starts it will repeatedly reboot every few minutes.
If I close maps and clear cache it seems to help.
So what do we do?
I have the same restarting problem, using Waze as satnav and gps,on non Dash charger in car, and with 3.2.4 update. What can we do to get Oneplus to take this problem seriously?
I have exactly the same set up and exactly the same problem: Waze, OxygenOS 3.2.4, with or with out charger in the car.
This problem only started yesterday. On my 1 hour commute last night the phone restarted 5 time. On the 1 hour commute this morning it rebooted 5 times in 30 mins before I gave up and drove without it.
Anyone found a fix for this?
Maps running without issues
Maps ver9.36.1
nottheusualtoday said:
I have the same restarting problem, using Waze as satnav and gps,on non Dash charger in car, and with 3.2.4 update. What can we do to get Oneplus to take this problem seriously?
Click to expand...
Click to collapse
Well, I don't know about what OP is going to do, but for me, the problem seems to have been fixed by EX Kernel.
Has anyone been experiencing their bluetooth turning off on its own since the MNF26U update? I've tried re-flashing the factory image and doing a factory reset, but the problem still exists.
I've had the same persistent issue also as of recently. Only things that use on Bluetooth is my Hauwei Watch and State Farm Drive Safe beacon. I haven't figured out what is causing the issue.
nighcore said:
I've had the same persistent issue also as of recently. Only things that use on Bluetooth is my Hauwei Watch and State Farm Drive Safe beacon. I haven't figured out what is causing the issue.
Click to expand...
Click to collapse
I also use a Huawei watch and the drive safe app. I'm gonna install an older version of the state farm app as it recently was updated now that I think of it.
Sent from my Pixel XL using Tapatalk
thecarp1975 said:
Has anyone been experiencing their bluetooth turning off on its own since the MNF26U update? I've tried re-flashing the factory image and doing a factory reset, but the problem still exists.
Click to expand...
Click to collapse
FWIW: I've had no Bluetooth issues. Only things I use it for are connecting to my two cars for phone, and Android Auto (which uses USB and Bluetooth connection).
I am also experience this same issue. Seems when I get in my car I have to toggle my BT back on. I am using a Samsung Gear S3 with my Pixel XL.
millerd79 said:
I am also experience this same issue. Seems when I get in my car I have to toggle my BT back on. I am using a Samsung Gear S3 with my Pixel XL.
Click to expand...
Click to collapse
Ever since I got the Gear S3, my Bluetooth will restart every single time I disconnect my Bluetooth headphones. It also never routes calls through my headsets unless I go into Bluetooth settings and uncheck and then recheck the phone audio option of those headphones every time I reconnect them. I've tried maybe 6 different BT headsets and it's the same case with all of them.
I have been having this issue since NMF26U as well. NOF26V actually seems even worse. It doesn't go off immediately upon connection or disconnecting from my car, but then randomly wile the BT lite will disappear while it is disconnected from any devices. Toggling it back on works as does a reboot that comes back on with BT activated even though it was off when rebooting. Hard to believe after this many updates that BT issues continue to be an issue with this phone.
Probably background tasks are getting killed aggressively. Despite being "not battery optimized", my VPN app gets killed too, if I don't touch my phone for too long. E.g. at night. And yes, I'm facing Bluetooth issue too.
Strange, Bluetooth hasn't turned off since my first post. ?
Sent from my Pixel XL using Tapatalk
I've had this issue and I'm not on the latest firmware. It's happened twice now. Very random, a week between. Maybe it was an update with the Google app, I've noticed a bunch of updates recently
I am having the same issue. The only thing I use my bluetooth for is my car. I have to turn it back on everyday when I start my commute.
I think I found a work around....
thecarp1975 said:
Has anyone been experiencing their bluetooth turning off on its own since the MNF26U update? I've tried re-flashing the factory image and doing a factory reset, but the problem still exists.
Click to expand...
Click to collapse
This suddenly started happening to me as well and at first I thought it was my Moto 360 watch going bad since it kept displaying "Bluetooth Services has Stopped". After looking I noticed my Bluetooth was off on my pixel and here is what I did after learning a similar experience from my Camera shutting down on my old Nexus 6.
I went under Settings/Battery/Click the 3 dots in top right corner and select "Battery Optimization"/Then select the little drop down arrow next to "Not Optimized" and select "All Apps"/ Scroll down to "Bluetooth MDI Services" and Bluetooth Share". I selected both of them to "Not be Optimized" but you can play around and select one or the other to see if it works for you. Since I selected both my watch has stayed connected now for about 2 days straight and my Bluetooth stays connected and connects automatically like I've set up to my car and other devices. It also works and stays on when my phone goes into "do not disturb mode" also....
I'm not saying this is the "fix" for it but it seems to be working for me....
I hope this will work for you guys and helps!
Kokopelligod75 said:
This suddenly started happening to me as well and at first I thought it was my Moto 360 watch going bad since it kept displaying "Bluetooth Services has Stopped". After looking I noticed my Bluetooth was off on my pixel and here is what I did after learning a similar experience from my Camera shutting down on my old Nexus 6.
I went under Settings/Battery/Click the 3 dots in top right corner and select "Battery Optimization"/Then select the little drop down arrow next to "Not Optimized" and select "All Apps"/ Scroll down to "Bluetooth MDI Services" and Bluetooth Share". I selected both of them to "Not be Optimized" but you can play around and select one or the other to see if it works for you. Since I selected both my watch has stayed connected now for about 2 days straight and my Bluetooth stays connected and connects automatically like I've set up to my car and other devices. It also works and stays on when my phone goes into "do not disturb mode" also....
I'm not saying this is the "fix" for it but it seems to be working for me....
I hope this will work for you guys and helps!
Click to expand...
Click to collapse
This suddenly started happening to me as well... SIGH... I've tried what you just listed to do, stay tuned I hope it works. Thanks!
t3chfaith said:
This suddenly started happening to me as well... SIGH... I've tried what you just listed to do, stay tuned I hope it works. Thanks!
Click to expand...
Click to collapse
Yeah I would be very curious if it works for you as well and hopefully it does. I was getting very frustrated with it but since I changed those settings it seems to be working fine now and I haven't really noticed any difference in battery performance either.... If you don't mind, keep me posted as I'm curious. Thanks!
Had the Bluetooth turn off on my XL before even entering my car (but I didn't see it happen except when I was about to get in the car and noticed no BT indicator). This was approximately an hour after a reboot and no BT devices had been paired though the indicator was on for some period after the reboot. Pretty hard to believe it was an optimization issue since I had run no apps after the reboot. While typing this, the BT icon disappeared again. Add this to getting a Verizon "Server Unreachable" error on my wife's Pixel yesterday and my XL this morning that both needed reboots to remedy. My frustration with this phone is pretty bad today. Both are unlocked BL, rooted with newest SU, running newest TWRP and newest Google version but otherwise stock. P.S. When you see about 4 Google play updates a day for about 2 weeks (with not very many apps installed other than the base) it is hard to guess what my be causing the issue. OK, rant over.
BT has definitely been a PITA since the latest security update. It's completely ruining the music experience on a car I bought days before the update came out. Since the update I constantly have to toggle bluetooth on then off again to get the phone to connect to the car. Then I have to open Google Play Music and start playback manually. This happens several times a day and is very annoying. Had not a single issue before the update.
I am having issues with Bluetooth disconnecting as well. Was bad on previous build but this most recent update, NOF26V build, is worse. I connect to my truck, watch, and speaker system in home and office. Happens randomly without notice. I have tried to test the "do not distrub" theory, after reboot, etc., so far I have not figured out a root cause or time.
Trying the optimized thing for the heck of it. I noticed that only share was listed and not MDI services. I wonder if that is only available on Google phones and not Verizon somehow or only shows if the BT is connected to the device, but I'm not in the car to check.
I too have a gear 3 frontier and since then I have to reconnect my pixels bluetooth, pretty much once everyday. very frustrating lol
Same BT problem
I have been having the same issue with BT switching itself off for about a week now. Never had any BT issues prior to that. Mine is a Verizon Pixel XL. I noticed it when it wouldn't connect to my car, but I quickly discovered that was because BT was off on the phone. I always leave BT on, so I knew something was funky and paid close attention after that. Once I turn it back on it connects to everything just fine and it stays on for the duration of me using it at that time. But when I go to use it the next time, it is off again. It can be a variable length of time in between when I use it, so I don't know how soon it turns off, but it has to be within just a few hours. This pattern suggests to me that something is turning it off, perhaps to save battery, if it goes without being used for a certain time period. I did not knowingly turn on any setting that does that, so it makes sense that an update changed something. I have not tried the workaround/fix mentioned above; I will do it and report back.
Since nougat, I've had these BT issues.
1) BT will seemingly at random turn off
2) BT, while on, will disconnect from Android Wear
3) Related to 2, my Anymote Home (BT LE) will not connect
Is this happening to anyone else?
happen to me. i cant use my watch anymore.
random turn off ~ 10 times a day.
In my case, it looks like it is open, however the connection gets lost. I use it on my car BTW.
For a solution if I turn off and on the car nothing changes, if I turn off and on the Bluetooth, it is fixed. So, the problem is definitely on the phone side.
Mine has the same issue (random switch off, poor connection to my smartwatch). I would be very interested if someone knows how to fix it.
Thanks!
Update: now it randomly disconnects from my smartwatch (Huawei Watch) and needs to be reconnected manually.
I'm starting to hate this phone!
2nd update: did I tell you I bought this phone last week? Very disappointing...
Update #3: I marked Bluetooth server as an exception in battery optimization. Had no effect.
Update #4: Solved?
I did some research and I found that this isn't a Z5 Premium problem but a Nougat problem. I'm (somewhat) relieved.
During that research I found a possible solution: reset your network (settings>back-up & restore>reset network>reset settinigs). And (dare I say) it worked! I did the reset 24 hours ago and Bluetooth didn't shut down once! :good:
My issue seems to be different from others' as mine isn't just bluetooth losing its connection - it actually unpairs.
In my car (it has an Android Auto compatible infotainment system) it works fine for ages then fails to connect all of a sudden. Then after a while a message pops up on the car's screen saying "bluetooth pairing successful". The phone then asks me for contact sharing permissions. Of course it screws up the smart unlock feature as a result forcing me to set it up again.
On my Huawei watch 2 sport it loses connection and so the wear os app says the watch is disconnected. Bluetooth settings show the watch to be invisible and, as a result, smart unlock gets unconfigured and I have to set it up again. The watch battery discharges very quickly - probably constantly searching for the phone.
I reboot of both devices seems to fix it, for a while.
This is all since the Pie official update.
Does anyone have any fixes please?
gadgetgaz said:
My issue seems to be different from others' as mine isn't just bluetooth losing its connection - it actually unpairs.
In my car (it has an Android Auto compatible infotainment system) it works fine for ages then fails to connect all of a sudden. Then after a while a message pops up on the car's screen saying "bluetooth pairing successful". The phone then asks me for contact sharing permissions. Of course it screws up the smart unlock feature as a result forcing me to set it up again.
On my Huawei watch 2 sport it loses connection and so the wear os app says the watch is disconnected. Bluetooth settings show the watch to be invisible and, as a result, smart unlock gets unconfigured and I have to set it up again. The watch battery discharges very quickly - probably constantly searching for the phone.
I reboot of both devices seems to fix it, for a while.
This is all since the Pie official update.
Does anyone have any fixes please?
Click to expand...
Click to collapse
No fixes but same problems here
I'm having the same issue also very frequently with WiFi dropping all the time. These two reasons are linked from what I been told. Google telling me to RMA. The pain of that
Mine has done this with my Gear S3 watch since I first got the phone a few months ago, it had me seriously considering returning it for a while. Sometimes it would just disconnect from the bluetooth, but often it would unpair causing me to have to go through the whole set up process again. It did this on Android O, various DP builds of P but so far (touch wood) has been good with the latest version of the Samsung software and Android P.
I'm having the same issues as well and currently searching for answers.