What happened to LG's promise to provide monthly security upgrades? - G4 Q&A, Help & Troubleshooting

We live in times when everyone can use exploit or vurnerability to hack others phone.
LG promised to provide monthly security upgrades to their phones, but it seems they lied. LG G4 EUR version and many others has not seen official security update in months (7 months now).
All LG does is that they randomily provide semi-newer upgrades to country based ROMs (thailand for example) and those upgrade still do NOT SOLVE security vurn. (Stagefright etc.)
My questions is, what the hell happened with their promise?
In corporate we NEED secured phones, has LG forgotten about their customers?

You know what would make it easier to provide updates for phones?
If they didn't make ten million different models of the same phone.

t.kijas said:
We live in times when everyone can use exploit or vurnerability to hack others phone.
LG promised to provide monthly security upgrades to their phones, but it seems they lied. LG G4 EUR version and many others has not seen official security update in months (7 months now).
All LG does is that they randomily provide semi-newer upgrades to country based ROMs (thailand for example) and those upgrade still do NOT SOLVE security vurn. (Stagefright etc.)
My questions is, what the hell happened with their promise?
In corporate we NEED secured phones, has LG forgotten about their customers?
Click to expand...
Click to collapse
Absolutely nothing, it seems to have been a straight out lie to keep and gain customers. So bad. Been using LG for a while, but I don't think I will be doing for much longer.

Related

Stagefright patch from other carriers

Since basically every other carrier (AT&T, Verizon, Sprint) have already released Stagefright patches for the M8 and some even M9, rather than wait for T-Mobile's lame pathetic ass to get onboard with security, would it be possible to copy over the patched libraries from the other phones OTAs?
The AT&T update only weighs 28mb total, is it at all possible to extract the libs needed or are we waiting until next year (come on be realistic, you know it's not coming this year) when they decide to release Android M with Sense 7? I could care less about flashy features and other bs that is irrelevant, but for them to just overlook security updates is a real real bad move
What can we do, other than flash to cyanogenmod
MOD EDIT
Further evidence to support T-mobile doesn't care about security, talked to 2 different agents, as well as a phone call. Told them every other major carrier has pushed this update, meaning they received the details, updated their fw, tested the fw, and then deployed it. Both times I was given "we haven't received any details regarding this fix"
Bad way to go, uncarrier. Apparently security is not a priority whatsoever.
MOD EDIT

Question about firmware updates

I got a G4 a month or so ago through Craigslist. The guy I met up with got the phone early through some kind of LG early adopter program. The phone is in perfect shape and everything works great.
I'm noticing that I still don't have a stagefright patch though. This is an unbranded, unlocked phone. I'm not sure why LG Bridge doesn't have an update for me, but people with carrier branded G4s have stagefright fixes.
Is there a firmware update I should manually apply or am I just being impatient?
Doing the check here: http://csmg.lgmobile.com:9002/csmg/b2c/client/auth_model_check2.jsp?esn=
It says I'm LG H815 AUSAVKS if it helps. Anyone else with this same model?
Thank you in advance!
Here's a screenshot of software info... figure I should probably include this.
I'm using a carrier branded G4, from Sprint, and there is no stagefright patch available yet (to my knowledge). That T-mobile fix you posted was just a matter of hours ago right? Maybe the carriers are starting to roll out the updates shortly, and maybe LG will include an update for unbranded?
May be the case. It seems unusual for carrier branded phones to get an update before unbranded... even if it's only a matter of hours. Generally carrier branded means more QA testing and therefore delayed availability.

Unified Update Channel[Post your updates here]

I made this with the intention to keep one update thread for our beloved v30's.
Verizon, Sprint, T-Mobile and unlocked Variants have already received Oreo.
T-Mobile has halted the Oreo update as mentioned on the last reply to this post. The update has been posted on the lg-firmware site and some users have posted links. The links should be posted once I find them.
If any issue arises please feel free to drop a reply and also take note of differences going forward.
Also if your specific variant has not received any updates yet I'll drop a link to redirect you to the crossflashing thread below.
https://forum.xda-developers.com/lg-v30/how-to/using-lgup-crossflashing-t3780969
Please be aware of the possibility of bricking your phone if you flash the incorrect firmware. I take no responsibility on damage done. Crossflashing is on your own risk so do not point fingers if you destroy your phone. We are here for support so ask questions before attempting for reassurance.
Oreo updates below:
H930/G kdz
https://forum.xda-developers.com/lg-v30/development/h930-lg-v30-european-market-h930-t3779076
US998/U kdz
https://forum.xda-developers.com/lg-v30/development/us998-lg-v30-us998-us99820a040330-kdz-t3786337
AS998 kdz
https://forum.xda-developers.com/lg-v30/development/as998-oreo-20b-kdz-t3780930
H930DS HK
https://forum.xda-developers.com/lg-v30/development/h930ds-lg-v30-hong-kong-hh93020ds-t3782935
T-mobile H932: Link provided is this thread.
https://forum.xda-developers.com/lg-v30/development/oreo-update-t-mobile-v30-t3785844
LS998 - Sprint Oreo KDZ(translate the page)
http://lgviet.com/forum/threads/oreo-8-0-kdz-update-8-0-lgls998u-lg-v30-sprint.70987/
AT&T KDZ's are not available.
if i missed some KDZ's let me know.
thank these guys for providing download links:
@ChazzMatt
@jonzey231
@Moriatier
@kazimali25
R800x_user said:
Unlocked variants are recieving Oreo.
Click to expand...
Click to collapse
The only open market LG US998 getting Oreo to date are part of the beta test.
Unless there are reports I've overlooked.
Sent via open market LG US998 V30/V30+
R800x_user said:
I am making this so we do not over fill the general thread with multiple threads for updates on our v30's feel free to talk about updates and such here.
Verizon V30 has recieved Oreo 8.0.
T-Mobile has the update in the works.
AT&T updates are unknown at least to my knowledge.
Sprint updates are unknown to my knowledge.
Unlocked variants are recieving Oreo.
Sprint and AT&T users keep us posted on your updates.
Any user feel free to keep the threads nice and clean and let us know how the experiences have changed from nougat.
Click to expand...
Click to collapse
Correction: Unlocked variant isn't getting anything yet aside from the one random user a couple months ago...
ChazzMatt said:
The only open market LG US998 getting Oreo to date are part of the beta test.
Unless there are reports I've overlooked.
Sent via open market LG US998 V30/V30+
Click to expand...
Click to collapse
jeston said:
Correction: Unlocked variant isn't getting anything yet aside from the one random user a couple months ago...
Click to expand...
Click to collapse
Both of you are correct. More accurate information for everyone to see.
R800x_user said:
I am making this so we do not over fill the general thread with multiple threads for updates on our v30's feel free to talk about updates and such here.
Verizon V30 has recieved Oreo 8.0.
T-Mobile has the update in the works.
AT&T updates are unknown at least to my knowledge.
Sprint updates are unknown to my knowledge.
H933 Rogers no updates as of yet.
Unlocked variant(US998)so far has been testing Oreo.
Sprint and AT&T users keep us posted on your updates.
Any user feel free to keep the threads nice and clean and let us know how the experiences have changed from nougat.
Click to expand...
Click to collapse
No update to Freedom Mobile yet
Sent from my LG-H933 using Tapatalk
R800x_user said:
I am making this so we do not over fill the general thread with multiple threads for updates on our v30's feel free to talk about updates and such here.
Verizon V30 has recieved Oreo 8.0.
T-Mobile has the update in the works.
AT&T updates are unknown at least to my knowledge.
Sprint updates are unknown to my knowledge.
H933 no updates as of yet.
Unlocked variant(US998)so far has been testing Oreo.
Sprint and AT&T users keep us posted on your updates.
Any user feel free to keep the threads nice and clean and let us know how the experiences have changed from nougat.
Click to expand...
Click to collapse
Please add also V30+ model H930DS
H933 is listed March to first half of April for Oreo.
ern88 said:
H933 is listed March to first half of April for Oreo.
Click to expand...
Click to collapse
NO. Recent tweet (March 5) from LG Canada says mid March to end of March. What sources say differently?
Here's the actual tweet from LG Canada:
https://mobile.twitter.com/LGCanada/status/970685082607464448
10:38 AM · Mar 5, 2018
Hi Deejay, we apologize for the inconvenience. It's true those were our previous anticipated launch dates. Due to unforeseen delays, the update has been pushed a bit and is expected to launch sometime between mid - end of March. Thank you.
Click to expand...
Click to collapse
Sent via open market LG US998 V30/V30+
ChazzMatt said:
NO. Recent tweet (March 5) from LG Canada says mid March to end of March. What sources say differently?
Here's the actual tweet from LG Canada:
https://mobile.twitter.com/LGCanada/status/970685082607464448
Sent via open market LG US998 V30/V30+
Click to expand...
Click to collapse
This is the latest. Says end of March beginning of April.
https://twitter.com/LGCanada/status/971121906983276545?s=19
ern88 said:
This is the latest. Says end of March beginning of April.
https://twitter.com/LGCanada/status/971121906983276545?s=19
Click to expand...
Click to collapse
Hmmmm...sent one day later. Well, at least beginning of April still isn't "mid April".
Sent via open market LG US998 V30/V30+
ChazzMatt said:
Hmmmm...sent one day later. Well, at least beginning of April still isn't "mid April".
Sent via open market LG US998 V30/V30+
Click to expand...
Click to collapse
That's why I said between end March and FIRST HALF APRIL.
Europe H930 no update ;/
ern88 said:
That's why I said between end March and FIRST HALF APRIL.
Click to expand...
Click to collapse
Just very strange their timeline slipped in 24 hours.
/rant
Has LG always sucked @$! when it comes to after sales support? Its bad enough discovering the lockdown on the Canadian version for modding after buying. But seriously, the worst of 16 cell companies for OS update?
This March 2018 article indicates LG is the one of 2 companies out of 16 that had not pushed an Oreo update out to its flagships. And the other company had released it as an open beta if you want to go with it. I suppose you could argue that the article doesn't account for some versions getting it a few weeks ago, but that doean't really change the overall conclusion. And it looks like Canadians are 3 weeks away. Come on LG.
Sent from my LG-H933 using Tapatalk
---------- Post added at 01:04 PM ---------- Previous post was at 01:03 PM ----------
Mad Medik said:
/rant
Has LG always sucked @$! when it comes to after sales support? Its bad enough discovering the lockdown on the Canadian version for modding after buying. But seriously, the worst of 16 cell companies for OS update?
This March 2018 article indicates LG is the one of 2 companies out of 16 that had not pushed an Oreo update out to its flagships. And the other company had released it as an open beta if you want to go with it. I suppose you could argue that the article doesn't account for some versions getting it a few weeks ago, but that doean't really change the overall conclusion. And it looks like Canadians are 3 weeks away. Come on LG.
Sent from my LG-H933 using Tapatalk
Click to expand...
Click to collapse
Its not letting me edit my post. Anyhow, here is the article:
http://bit.ly/2tBrd45
Sent from my LG-H933 using Tapatalk
I always thought the carriers controlled when the updates rolled out.
bilbo60 said:
I always thought the carriers controlled when the updates rolled out.
Click to expand...
Click to collapse
Carriers do for carrier-branded models -- but the OEM (LG in this case) has to give them the update first. Verizon was always the worst, they would roll out their updates long after AT&T, T-mobile, etc. Because they didn't care -- they wanted to you to buy a new phone, not get updated to new OS on your current phone.
One example: With the Motorola Quarks (Droid Turbo, Moto Turbo, Moto Maxx), Verizon was always the last. Most of the Quarks got Marshmallow in July 2016, but Verizon Droid Turbo got it December 2016. Yes, same exact version of Marshmallow, 6.0.1. Motorola gave all the carriers the update, and even released it directly to the "Motorola factory" models (what LG calls "open market" models) -- but Verizon sat on it for 5-6 months.
And then when Verizon DID finally roll out Marshmallow, it bricked Droid Turbo phones that were encrypted, because Verizon didn't even bother to really test the update. They just put the update in a drawer for several months, while they tried to persuade users to buy NEW phones. So, then Verizon had to issue an update to the update so it wouldn't brick encrypted phones. It's not like they didn't have enough time to TEST the Marshmallow update, right? WHAT were they doing from July to December? And Motorola gave them the update BEFORE July. July was when it started rolling out from other carriers and Motorola around the world.
So, very surprising that Verizon is the first of the North America carriers to roll out the LG V30 Oreo update.
Whereas for the open market versions, LG fully controls when the the update is released -- not any carrier. LG could release it same time they gave the South Korean models. If Verizon V30 has Oreo, why doesn't the open market US998? LG controls that.
It is part of the reason why LG struggles to compete with other mobile devices in the market. Product support is little more than an afterthought. For all it’s faults, if Apple needs to put out a software to support its phones, they don’t just sit around to think about it. They do it... and then they’ll tell everyone and their granny that they did it so they can market that support as a critical service.
Software is critical in any piece of electronics.
Yeah, it's bizarre and frustrating that Verizon, of all carriers, has released the update, and us open market folks are sitting out in the cold, without even an expected time of arrival.
And I just read that a Korean V30+ has gotten a hefty (800 or so MB) ThinQ update, too.
/shrug
Met someone from LG today. Apparently the H 930 DS (India model at least) won't be getting oreo until the second half of the year. The G6 may get it around the same time.
The person said that right now the plans are to get the V30S on sale (by May-June) and then roll out the update as people might not buy the V30S if the V30 has the same feature set at a lower price.
Same person said that in recent years, LG has pruned their software developers and they don't have the wherewithal to do a full fledged rollout of new Android roms unlike Samsung or Sony.
Take this with a massive grain of salt but you've been warned in case any of this is true
Would make sense with the AI software which is LG's product, but not Oreo which is a Google/Droid operating system. LG would be cutting their own throat if they did this as customers would be cutting bait and leaving for Samsung in droves, and the V30S wouldn't stop that. Besides, all they have to do is to sell the V30S going forward, which is their original plan. They don't have to alienate the customers that purchased their product since October until now.

POLL: Which first, LG release North America G7 bootloader unlock code or Pie update?

Not sure which I prefer first anymore but anyone care to guess which will happen first?
mr3p said:
Not sure which I prefer first anymore but anyone care to guess which will happen first?
Click to expand...
Click to collapse
Its LG something will happen only if they decide it
mr3p said:
Not sure which I prefer first anymore but anyone care to guess which will happen first?
Click to expand...
Click to collapse
They will never release bootloader unlock code for any US carrier based model.. You can bet on that.
doubledragon5 said:
They will never release bootloader unlock code for any US carrier based model.. You can bet on that.
Click to expand...
Click to collapse
I'm no fan of LG and I can appreciate your dissatisfaction based on your experiences trying to unlock your G7 (Sprint) however LG released bootloader unlock codes for the G6 USA carrier free model somewhere around this time last year. It's anyone's guess what they will do going forward.
https://forum.xda-developers.com/lg-g6/how-to/official-lg-g6-bootloader-unlock-t3614719
Currently supported devices which can be unlocked:
https://developer.lge.com/resource/mobile/RetrieveBootloader.dev
mr3p said:
I'm no fan of LG and I can appreciate your dissatisfaction based on your experiences trying to unlock your G7 (Sprint) however LG released bootloader unlock codes for the G6 USA carrier free model somewhere around this time last year. It's anyone's guess what they will do going forward.
https://forum.xda-developers.com/lg-g6/how-to/official-lg-g6-bootloader-unlock-t3614719
Currently supported devices which can be unlocked:
https://developer.lge.com/resource/mobile/RetrieveBootloader.dev
Click to expand...
Click to collapse
That's great for those who have it.. But I still believe for any phone, Samsung, LG, Google, if it is for a carrier then bootloader unlock his highly doubtful. I wish they never bowed to the carriers in the first place.. They should have said NO period.. But it is what it is...
doubledragon5 said:
That's great for those who have it.. But I still believe for any phone, Samsung, LG, Google, if it is for a carrier then bootloader unlock his highly doubtful. I wish they never bowed to the carriers in the first place.. They should have said NO period.. But it is what it is...
Click to expand...
Click to collapse
Agree totally.
Even though I use Mint Mobile (US-based prepaid plan that uses the T-Mobile network), I picked up a 2nd-hand G710ULM (vs G710TM) in hopes that LG would offer an unlocked bootloader code at some point (I like to use my phones for 4+ years and after ~2 all phones seem to get sluggish given dev targets if you stay on stock).
That being said I hope and am betting on Pie getting pushed out first (hopefully before Q official release) because I think it'd benefit the most amount of users (Pie really does have some unique and useful features, even though I've seen others say that they are purely gimmicks).
I went from flip-phone, to HTC Incredible (great phone with a great hacking community), to hand-me-down Samsung G3 (same, although Knox sux), and finally a 2nd-hand LG G7 (unaware of LG's history and actually believing their "Quick Update Program" or whatever they called it). Just because I'm able, doesn't mean I'm willing to pay ~$1,000 USD just to buy an unlocked Pixel device. Maybe some more feature-rich Android One entries will join the bunch. I can see how/why people get into the Apple ecosystem x.x
DeeBG said:
Even though I use Mint Mobile (US-based prepaid plan that uses the T-Mobile network), I picked up a 2nd-hand G710ULM (vs G710TM) in hopes that LG would offer an unlocked bootloader code at some point (I like to use my phones for 4+ years and after ~2 all phones seem to get sluggish given dev targets if you stay on stock).
That being said I hope and am betting on Pie getting pushed out first (hopefully before Q official release) because I think it'd benefit the most amount of users (Pie really does have some unique and useful features, even though I've seen others say that they are purely gimmicks).
I went from flip-phone, to HTC Incredible (great phone with a great hacking community), to hand-me-down Samsung G3 (same, although Knox sux), and finally a 2nd-hand LG G7 (unaware of LG's history and actually believing their "Quick Update Program" or whatever they called it). Just because I'm able, doesn't mean I'm willing to pay ~$1,000 USD just to buy an unlocked Pixel device. Maybe some more feature-rich Android One entries will join the bunch. I can see how/why people get into the Apple ecosystem x.x
Click to expand...
Click to collapse
I have a pixel 3a XL now, which is on Sprint.. I do not care about the unlock status of this phone.. Reason. It has every thing I want, a good camera, and absolutely no bloat of any kind...
doubledragon5 said:
I have a pixel 3a XL now, which is on Sprint.. I do not care about the unlock status of this phone.. Reason. It has every thing I want, a good camera, and absolutely no bloat of any kind...
Click to expand...
Click to collapse
Yeah, the reviews make it look like my ideal phone; I hope Google keeps making a midtier phone like the 3a as they release new lines. 3a/3a XL even reintroduced a standard headphone jack

Which version of the LG G8 to get today for trouble free OTA updates?

I currently have a G7 ULM which was the unlocked version for the US. I bout it from Google Fi, but this phone since it is not carrier specific will never be updated by LG. Still on Android 9.
Other versions of the G7 have received OTA updates.
So I wonder which version of the LG G8 I should buy in order to not get stuck (apparently they will update up to Android 11 for this model)
But I need a GSM unlocked G8 that I can update OTA using any carrier other than the one it is tied to.
Which one would you recommend for this and also for less bloatware etc?
I really like having the fingerprint sensor on the back and it seems that the LG G8 is the last iteration of phones from LG with this feature and it is an upgrade from the G7. (which is great in my opinion)
It is cheap here in the US too.
Suggestions appreciated.
Thanks a lot.
Just came across your post. I have an unlocked LG G8 that I purchased from Best Buy running on Verizon. I have had some OTA updates but, as you know, LG is slow with them. I am on Android 10 with the 4/1/21 security patch. They say that it's supposed to get Android 11; keeping my fingers crossed. I hope this helps a little.
OldSk00l60 said:
Just came across your post. I have an unlocked LG G8 that I purchased from Best Buy running on Verizon. I have had some OTA updates but, as you know, LG is slow with them. I am on Android 10 with the 4/1/21 security patch. They say that it's supposed to get Android 11; keeping my fingers crossed. I hope this helps a little.
Click to expand...
Click to collapse
thanks man! You are the only one who likes pink floyd apparently lol..
I have Tmobile and would need a version that works with tmobile.. not sure which one to get. The unlocked versions are harder to get updates because according to a rep from LG they need to test with many carriers before they release the OTA update. May or may not be true.
But thanks for your input !
Brighter85 said:
thanks man! You are the only one who likes pink floyd apparently lol..
I have Tmobile and would need a version that works with tmobile.. not sure which one to get. The unlocked versions are harder to get updates because according to a rep from LG they need to test with many carriers before they release the OTA update. May or may not be true.
But thanks for your input !
Click to expand...
Click to collapse
Yep, I do like Pink Floyd. Amazon does have some lg g8’s both unlocked and locked to t-mobile. Most of them seem to be “renewed”, as they put it. T-mobile locked would be best as long as t-mobile keeps up on their updates. Hopefully lg will keep their promise to bring out Android 11 for these phones.
I hope that you’re able to find a good deal.

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